Healthwatch Birmingham and Solihull
← Back to Northcroft Erdington CMHT

Original feedback for

Northcroft Erdington CMHT

★☆☆☆☆

A once good service

Phoned to ask for help for worsening anxiety and was told by pshychiatrist you cant we cannot higher your dosage. That was it no offer of support, help nothing! So with someone that takes anger on self as I dont know how or where to direct my anger except on myself (they no my history) I now want to be discharged after all what is the point when you need to help but they dont help you in fact make you feel worse!!!! Their care has dropped considerably. They dont care anymore! The receptionists and some duty do their best as does the meds dispenser, but some pshychiatrists are useless!!! Refrain from taking your loved ones! You are just a number!

Posted by NULL
on February 4, 2021

Right to Reply

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people's comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don't disclose the service user's personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your Reply

Your details (name, job title, email, telephone) will be stored locally in your browser for 90 days to make it easier when responding to other reviews. You can clear this at any time. Privacy Policy

* Required fields