Healthwatch Birmingham and Solihull
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Original feedback for

Mary Seacole House

★☆☆☆☆

Mary seacole would be turning in her grave

Staff....Inexperienced
Staff...rude
Facilities...unsafe
Fear of others...facilities where people are open to use boiling water......major safety issue as people there were unpredictable and the staff were very argumentative....no people skills from the staff or experience to help just agitated people....that's what I saw and it was not right. One member of staff deliberately provoked someone for being there and was dancing and singing a song that was, I must say in regards to that patient....that was terrible....so unprofessional. This place needs serious review. After what I recorded...I'd be more than happy to take it further and my loved ones thought the same....kind regards

Posted by Miss crystal Emsley
on September 12, 2022

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