Healthwatch Birmingham and Solihull
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Original feedback for

Heartlands Hospital

★★☆☆☆

Lack of consultation with relatives

Patient died as a result of lack of one to one care and neglect. Delays in appropriate discharge and care package lead to unwitnessed falls in hospital and injury and hospital acquired infection. Refusal of appropriate care package for needs and lack of awareness of personal care budget. Failure to safeguard patients with intermittent delirium from falls. Lack of staff on wards, disregard layout of ward in considering nursing staff in accordance with NICE recommnendations. Do not listen to concerns. Widespread use of RESPECT forms for elderly patients and lack of consultation with relatives and denial of critical care following falls in hospital. Family are not provided with accurate updates in relation to patient care. No care is taken to ensure patients can have face time calls as was told charger for the tablet had been lost. Losing patients own phone charges and mobile phones. Complaints and serious incidents are self investigated and brushed aside so no real changes can take place to make it safer after a serious incident as the priority is to deflect blame on the patient.

Posted by NULL
on February 12, 2021

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