Healthwatch Birmingham and Solihull
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Original feedback for

Prime Dental Surgery

★☆☆☆☆

Declined for registration

I have been with this surgery before this current dentist, and since he has been here I’ve been very happy always professional and willing to help, never long wait times unfortunately because my little one missed two appointments they took her off the register which I understood are the rules.
I however stayed on recently I went in to book an appointment for a routine dental check up which the hospital advised as I’m a cancer patient undergoing treatment, but was told I am no longer registered.
I asked the receptionist if she could re register me and explain to the dentist my situation, after 3 days I still had no reply and decided to go in and see.
I was told no he will not take me on even though I desperately needed this before any further treatment for cancer.
I explained I will be paying but still was turned down. I feel so let down after being so loyal for at least 20 yrs !
What a terrible service he didn’t even have the courtesy to phone himself and explain why he wouldn’t be registering me it’s not as though I was a terrible patient or caused any kind of trouble.
How unkind not to help someone when they are in need.
Would not recommend.

Posted by Shamreen
on June 4, 2025

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