Staff are abusive
Staff were observed aggressively and illegally handling service users. Illegal moving and handling techniques were used such as the drag lift, which can result in serious injury, which is the reason for this being illegal. Also staff have low levels of communication skills in English, which contributes to the lack of conversation with service users and also takes away their rights. Service users are not spoken to during personal care and conversation is little to none. There is no care being provided for these individuals, purely just abuse. Also staff have poor and inadequate time keeping skills, often showing up to service users homes too late and not providing them with the amount of time they are scheduled to receive so they can receive the proper care in which they are paying for.