Healthwatch Birmingham and Solihull
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Original feedback for

Kingsmount Medical Centre

★☆☆☆☆

Wrong repeat prescriptions and appointments

They get my repeat prescriptions wrong nearly every time. The appointments are abysmal as they give me a date and time and when I get there they say it is wrong. For example I get there for a face to face appointments, waited 20 minutes and then they said it was a telephone consultation but nobody told me of the change. I was told to get another appointment and that it would take 4 weeks. I went to the doctors and they told me they had booked me in with the wrong nurse so I had to go back and rebook. They can't fit you in at the GP surgery they tell you to go to another surgery which could be the other side of the area as they are a group practice. since covid they have gone to pot. Nobody knows what the other is doing.

Posted by NULL
on November 1, 2023

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