Healthwatch Birmingham and Solihull
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Original feedback for

Aston CMHT

★☆☆☆☆

Ver Poor, uncaring, rude, very unprofessional

My daughter is under the care of Aston Nechelles CMHT. First Administrator named Joyti took my phone call on Tuesday 6th of April at 2.05 pm. I am very concerned and worried mother. I upon answer my phone call she seemed agitated as I was asking to repeat herself I could not hear. I then informed her that I am hearing impaired, she started shouting in angry manner. I expected her to be more understanding instead I could not continue with phone call she was speaking to me in angry manner. I asked her to calm down and she shouted you asked me to speak louder. I informed her that she was very unprofessional as I was now very angry and she put the phone down on me. I was more frustrated as I had not made my call as I intended raising concerns of my daughter's mental health at risk. After 5 minutes I called again and the phone kept ringing and no one answered. In the end called Osborne House again this time I picked a different extension number and I spoke to Gurjit who was very helpful and dealt with my call. I explained the reason why I called her extension regarding poor, rude service that Joyti had provided. Evidently there were notes on the system about my call Gurjit reinterated that Joyti had made note on the system. I am extremely angry with this member of staff. She is not fit to be working in a Mental Health Team where vulnerable call in and she is not a caring person and her mannersim only adds misery to the caller. Thank you

Posted by Mrs Shindo Deshi
on April 7, 2021

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