Healthwatch Birmingham and Solihull
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Original feedback for

Great Barr Medical Centre

★☆☆☆☆

Would give no stars if possible

Tried to contact the surgery at 8am yesterday, 288 times I tried before I could get into the call queue and after 20 minutes in the queue there were no appointments left, told to call 111 or go to pharmacy. Went to pharmacist who was brilliant gave me eye drops but couldn't help with my ears as was outside their expertise and said I needed to see a doctor. So tried calling throughout the day for any cancellations but there were none this brings me to today!
I tried calling again from 8am, 299 times before I got in the queue today! And guess what no appointments again! Was told to speak to 111 as they could get me an appointment. After breaking down in tears I called 111 who passed me through to Warren Farm. I had a call back from a wonderful nurse who stated that she believes the infection I have has burst my ear drums and prescribed antibiotics but stated I need an appointment next week with a doctor to check my ear drums, I just laughed.

I have called the surgery to request an appointment for next week and they have passed the request to a doctor to see if the doctor wants to book me an appointment. Let's see if the doctor can be bothered to see me. I won't hold my breath.

Posted by Anonymous
on December 21, 2022

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