Healthwatch Birmingham and Solihull
← Back to Heartlands Hospital

Original feedback for

Heartlands Hospital

★☆☆☆☆

Horrendous

The doctor did not care about the pain that I was in regardless of surgery with the same problem a year ago where I lost 2 pints of blood. He basically asked me what I wanted them to do. To top I off the nurse tried to put a dressing on my cannula site which had blood on from a previous patient. When I pointed it out she quickly put it in the sharps bin so nobody could see it. So I am currently in the same position in agony and fearful if going back to hospital again due to the treatment I have just recieved. Sadly 10 years ago this hospital caused me to be left with sepsis and fighting for my life where the same unit was trying to say it was constipation. It was infact a punctured womb and sepsis caused by surgery the previous day.

Posted by NULL
on April 27, 2021

Right to Reply

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people's comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don't disclose the service user's personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your Reply

Your details (name, job title, email, telephone) will be stored locally in your browser for 90 days to make it easier when responding to other reviews. You can clear this at any time. Privacy Policy

* Required fields