Acorn Care Home
NHS Continuing health care service was poorly delivered The response was poor, Many issues of continuing health care were left unattended or deemed as issues of social care A typical example was that an application for CHC funding on appeal was never addressed over a period of two and a half years
Posted by J. Emerson Jones
on April 29, 2021
As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.
Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.
Guidelines for provider responses:
Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.
For full terms and conditions, including a guide to how right to reply works for service providers download this guide.
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