Healthwatch Birmingham and Solihull
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Original feedback for

SHP - Grove Surgery

★★★☆☆

The service seems to be getting worse

The service seems to be getting worse. I am unable to use the online system I just cannot do it at my age. It's a real pain being sent to different surgeries all over Solihull when your surgery is on your doorstep. I have waited 5 weeks for today's appointment. I am visiting about a pre-existing condition that a doctor has already been treating me for. They told me that if I had any problems to book back in with them. I have been unable to book an appointment with that doctor despite my request and the doctor specifying that I go back to them. That doctor knows me and knows my medical history it would have made more sense for them to allocate me an appointment with him. The service has lost the personal touch it once had. It is very disappointing that things seem to be getting worse and worse.

Posted by Anonymous
on December 9, 2025

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