Healthwatch Birmingham and Solihull
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Original feedback for

Solihull Hospital

★☆☆☆☆

Not good

Medical staff, including doctors, nurses and consultants failed to listen to my concerns when I voiced them regarding my mother's condition. They failed to request GP notes/medical history until I pointed this out to the consultant & by this time my mother had now spent around 5 weeks in hospital in total. They have never made any attempts to talk to me or keep me informed but instead I had to basically chase after them in order to get them to even acknowledge the basics, which was drug suitability/over- medication and interactions. My mother was discharged yesterday for the second time since December 2017 and still has her original condition present. We, as a family have lost all faith in her GP surgery, Solihull Hospital and the paramedic team who called out today 25th January 2018. We are now forced to struggle as a family trying to cope with an elderly confused and delirious lady who will not allow us to support her due to her confused state and associated suspicion and paranoia.

Posted by Samantha Ryan
on January 25, 2018

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