Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Queen Elizabeth Hospital Birmingham


Staff Leaving suicidal patients unattended

I was sitting in the A&E area in a cubicle, two people made conversation with me and told me they been waiting for ages and had enough. I don't know why but there was no staff in sight. Staff vanished for 10-15 min. Then the staff come running in and say to me where are the patients? Um like I'm just a patient. They called the police. Clearly not watching the patients. Not safeguarding them. I wrote my review expressing these concerns and it's vanished from QE reviews. I raised this issue " patient safety" with safeguarding with the QE, and care commission. Had terrible care myself there. Been left on my own when highly suicidal on many occasions. Had the most serious suicide attempt, received great medical care there for two days yet the Mental liaison team told the reception team I could self discharge WITHOUT talking to them. The nurse questioned them/wasn't happy with this decision. I waited for them for 14 hrs to find a nurse who I witnessed before who had laughed at a suicidal patient once. When I saw that male nurse I was like I want to go home, didn't sign a consent form, no procedures followed. Affects me to this very day. As it's led me to believe no support will occur. Since no one spoke to me from the mental health team... No one knew what my mental health state was, I could of hurt self after that discharge. The complaints team do not bother to respond your concerns, complaints. Have one pending since February 2025. There's no emotional support and sadly the burden falls upon the hardworking care staff at QE. They're always trying their best. Thank you to them.