December 22, 2025
"Very good A&E care"
I received an excellent level of service from A&E at Queen Elizabeth Hospital. I was sent straight for tests and scans.
I received an excellent level of service from A&E at Queen Elizabeth Hospital. I was sent straight for tests and scans.
DRC; 01/12/2025 JH I had a 7 hour operation on my spine. I spent two weeks in total at the hospital. The doctor told me that the operation was a success but it was a terrible experience. Don\'t get me wrong though the hospital was nice and the nurses were really nice.
I have been under my consultant neurologist here for years. The care has been good but they have never got to the bottoms of things there is no treatment and no answers which is very frustrating for my and my family.
I had an awful experience at the Queen Elizabeth Hospital. I went to A&E with an eye problem and was waiting for hours to be seen.
I attended the Queen Elizabeth Hospital for radiotherapy and had to attend every day for 30 days. The care was good and the staff were nice but I felt sorry for them because the machines kept breaking down. The staff were clearly under so much pressure and stress. I was constantly moved around from room to room to use different machines because so many of them broke down during treatment. It was very frustrating for myself and for the staff too. I would say that the department needs to be better equipped.
The care is great. they phone and I have infusions every 6 months.
I was taken too A&E with breathing difficulties. I was admitted in for 9 days and the care in A&E and inpatient care was good.
I had a CT scan for kidney stones. Staff were really good they were nice and polite throughout.
I go to see the gastro team every 3 months and they are fine.
Excellent care. Good communication and very caring. Great assistance. Well done.
I had to give a urine sample as I was urinating blood. I gave my first sample to a nurse and she essentially said “that’s not urine can you do another sample.” I was made to feel terrible and my situation was not taken seriously. After when I was told by another nurse my urine sample had “been lost maybe thrown away.” I have been having this problem for 4 months have visited the hospital around 5 times and it’s the first time I’ve been treated like this. Whoever that nurse was needs to do better and consider what her comments might make people feel. I spoke to her manager and she said she doesn’t need to give the name of the nurse who done my blood and took my urine as it will be on the system. She said to me “what is this” with a face on and “that isn’t urine” despite the fact I have been to hospital numerous times and no nurse has said this to me
I was under the care of Queen Elizabeth Hospital's spinal surgical team before being referred on to another hospital. The surgeon was good but there were problems with communication between the hospitals and departments which caused confusion and delays in my treatment.
I have received good renal treatment and care at the Queen Elizabeth Hospital.
My experience was okay I find the hospital better than other hospitals.
I was put in a room with no call button for the first 24 hours. Declined my normal pain killers. No food, drink or toileting offered for 35 hours. Only one bag of fluids in 35 hours. Getting a bed took 35 hours.
I was referred here by my GP for both cataracts. The operation went well. There were no issues or complications at all. They explained everything to me so I understood and so I knew what to expect. They took good care of me.
Went to the hospital for bowel investigations.
They took mom from A&E to AMU and someone was able to stay with her. As soon as she was taken to the ward no one was allowed to stay with her which made mom feel uncomfortable as she doesn't speak English.
Mom didn't like the stroke ward here. She wasn't allowed any of us to stay so she felt isolated as she does not speak English well. They did care for her well and were kind but she was isolated a lot of the time.
I had an operation at the QE hospital to remove a cancerous tumour from my lung. The consultant surgeon was excellent. He communicated everything to me clearly, telling me what would happen, what the likely outcome would be and how pain would be managed. I recovered much quicker than expected and left after only a couple of days. The nurses on the wards were wonderful and I received excellent care. The operation was a huge success and just like the surgeon had predicted I did not require any further treatment.
My elderly relative was admitted with dehydration, they were put in a side room and left by staff. They did not even have a call buzzer/alarm to call for help if needed. It took me over an hour and a half to get a jug of water brought to them when I arrived to visit. The healthcare was terrible and the attitudes of members of staff were appalling too. Communication from nurses and doctors was poor and there did not seem to be anyone coordinating the healthcare of my relative. Standards have really dropped maybe in part due to them being very understaffed but there is no excuse for poor care of patients. The discharge process was appalling, telling elderly patients that they were fit to go home but not explaining that care packages needed to be put into place which can take 24 hours or more.
I was sitting in the A&E area in a cubicle, two people made conversation with me and told me they been waiting for ages and had enough. I don't know why but there was no staff in sight. Staff vanished for 10-15 min. Then the staff come running in and say to me where are the patients? Um like I'm just a patient. They called the police.
Clearly not watching the patients.
Not safeguarding them.
I wrote my review expressing these concerns and it's vanished from QE reviews.
I raised this issue " patient safety" with safeguarding with the QE, and care commission.
Had terrible care myself there.
Been left on my own when highly suicidal on many occasions.
Had the most serious suicide attempt, received great medical care there for two days yet the Mental liaison team told the reception team I could self discharge WITHOUT talking to them. The nurse questioned them/wasn't happy with this decision. I waited for them for 14 hrs to find a nurse who I witnessed before who had laughed at a suicidal patient once. When I saw that male nurse I was like I want to go home, didn't sign a consent form, no procedures followed. Affects me to this very day. As it's led me to believe no support will occur.
Since no one spoke to me from the mental health team...
No one knew what my mental health state was, I could of hurt self after that discharge.
The complaints team do not bother to respond your concerns, complaints. Have one pending since February 2025.
There's no emotional support and sadly the burden falls upon the hardworking care staff at QE. They're always trying their best. Thank you to them.
My husband has been treated for NETs cancer here for the last 10 years. He has had surgery, nuclear treatment and monthly injections. He has regular scans and consultations. They look after him very well and they contact with anything that comes up. Follow ups are good. The car parking is expensive.
I went to A&E after a fall and broke my arm. I didn't want to go as I didn't want to wait hours and hours but then I did go the next morning. Didn't take as long as I thought as we got ahead of some of the queue. The care was great. I had an option for surgery but that posed risks so I opted for healing with a sling. The nurses were great. I was well looked after and everything was explained to me. Overall, the experience wasn't bad in the end.
A&E was very good. They treated me and stabilised me and transferred me for specialist care.
I have had to attend a diabetes clinic at the QE hospital. The appointments went ok. The staff were ok, some are better than others. How well the appointment goes depends on who you see.
I was admitted after a fall and seizure. I wasn't happy with the care on the ward.
I'm seen once a year for epilepsy which is not good. I can't contact them if I have any problems.
Dirty, faulty, no extractors. Collapsed in toilet there and caught an infection.
A&E rushed me in quickly and tests were carried out quickly. The doctors were good and very informative. They kept family updated and I was admitted. They allocated me a bed quickly.
He was admitted following a stroke. Good care and physiotherapy. Good follow up care.
Wonderful, so organised, lovely people from doctors to radiotherapy nurses. They took excellent care of me.
I had spinal surgery at the Queen Elizabeth Hospital. My consultant was very good and explained everything to me, all my questions were answered and I felt reassured and safe in their care. Following my surgery I spent a week in hospital recovering, the physiotherapy team were very good visiting me daily and helping me get back on my feet. The nurses on the ward were wonderful they took really good care of me.
Having attended SAU, I am aware of wait times being over 4 hours however is sometimes taking up to 8 hours before a Dr has reviewed you. I have seen patients requesting pain relief and being declined this or just ignored several times to the point of relatives having to chase pain relief. Really shocked at the level of care, appears to be poorly managed and as a result patient care is impacted.
I had a sigmoidoscopy today at the QE Endoscopy suite and the nurse who first greeted me and supported me before the procedure was very helpful and understood my communication needs and diabetes. The doctor had a relaxed approach and helped me to feel at ease.
I was sent to A&E and they did a fantastic job. It was the right things to do and the help was fantastic and so were the staff.
I went to A&E a couple of weeks ago as I had a clot and lump. They said it could be cancerous so they didn't wait. I had chest pains and they saw me straight away. They did tests and put me on blood thinners and have arranged a follow up appointment for next week.
I have lymphoma and go for scans and they treat me well for this. The car park is so expensive so my husband drops me off and picks me up. I can't fault the care here.
I was sent to A&E at the QE by my GP who suspected that I may have a blood clot. My experience at the QE was poor. I waited over 10 hours to be seen. When I was eventually examined they took bloods, I have never received the results. The doctor said I did not have a blood clot and I was sent home. There was no follow up at all.
My fathers appointment for a bone marrow biopsy was at 11 but he wasn't seen until 1:30pm. There were a shortage of doctors and that impacts on the patients and their families supporting them. When we did see them they were fantastic. They made him feel at ease, answered all questions and communicated well. Everyone was fantastic, cannot fault them.
I had a fall in the garden and it took 10 hours to see an A&E doctor. The bleeding had stopped by then. The staff were lovely.
Can't fault the renal department. My appointment wasn't until January but they called and offered me a cancellation and I took it at short notice. I have been coming here since 1983 and I have always received a good service.
My appointment was 2 hours late due to doctors being off. Once I was seen, everything was fantastic. The doctor, nurse, all staff were friendly, caring, informative, warm and helpful. The bone marrow biopsy didn't even hurt. The staff made me feel at ease and explained the procedure well. They made me laugh and made conversation which helped tremendously. My daughter struggled to find me though.
Staff are friendly, helpful and explain things really well. I'm seen on time.
The staff are very good but there aren't enough nurses. They appear tired, after doing 12 hours shifts which isn't right. The staff do work hard.
The consultant knows her stuff and explains everything very well in a manner that is understandable. Sometimes there can be a slight delay but it's understandable given how busy it is.
My appointments are generally on time and the staff are responsive as they know I have Parkinson's. The consultant is helpful and explains things clearly. Very knowledgeable.
Very happy with the service and attitude of the staff from booking in to the nurses. I'm generally seen on time and treatment is very good. I can't fault the hospital.
The healthcare team are very helpful and knowledgeable. Staff are compassionate and nothing is ever too much. Patient and don't have to wait too long for appointments. The parking is rubbish.
I have waited 18 months for my first appointment. They think I have FND but waiting for a final diagnosis.
The cardiology department is very good. They are very good with communication. The email and text. They always apologise if they're running late which can't be helped.
My partner also had surgery here for stage 4 cancer. He had a wonderful team looking after him. He now has another team looking at another lump found. Cannot fault the care. It's marvellous.
I had a kidney transplant and I'd rather be here than anywhere else. The facilities are good and ward 5 was brilliant. Couldn't fault it. My appointments are always on time. I come every month now.
I find the place very good. Sometimes I have to wait a while but I come here monthly.
I had a double heart bypass after going in and then being admitted. At first the junior doctor couldn't work out what was wrong with me. If he had done an enzyme test he would have picked up on the heart attack and I wouldn't have needed the bypass. I had one a year ago and then they let me go then too. A senior doctor picked up on it luckily and was able to help. The surgeon and surgical team were amazing and took very good care of me.
I'm here for injections in my thumb for arthritis. They looked after me well. The hospital is clean. I waited 4 months for this appointment.
It's okay. I had spinal surgery and am here for physio. I'm in a lot of pain so they couldn't help much. They helped by talking to me. I have to come back tomorrow to see a doctor. They're going to tell me about pain management.
I have a bone marrow biopsy today as they're worried I have another cancer. Usually good.
I have had nuclear therapy for NET tumours. It was okay and I was well taken care of and they explained everything to me well so I understood the process.
I come here twice a year for scans and MRIs as I have terminal cancer. They keep an eye on the on the NET tumours.
Friendly at endoscopy. An efficient service. I don't have to wait long.
A&E treated me really well. Really good people and there wasn't a long wait before being moved to a ward.
Fine, no problems at all. See them easily and they're good. Excellent staff.
Okay, I saw the consultant not long ago here and it was good. They were helpful and I was listened to and they answered my questions.
Excellent care for the 4 days as an inpatient before Mom passed. They sent us bereavement support too. She was 93.
I waited 1.5 hours for the consultant. They did some tests which was okay and was advised of the procedure but then told I would be referred for a different procedure instead due to complications.
Waited in A&E for 10 hours and then given the correct painkillers after previously being given the wrong ones. They were more helpful the second time round.
The mental health team gave us leaflets. There wasn't much help or support given. Didn't take all of his needs into account. It was a waste of time.
I went to A&E and it was chaos in there. I asked the nurse for somewhere quieter for my autistic son and they said I couldn't jump the queue. We left the hospital and returned at 11pm. We were then taken to a quieter pod and then treated. Finally at 2:30am after he was stitched up and then later discharged at 10am after seeing the mental health team.
Absolute disgrace of a department.
There are not enough words to express how badly we were treated yesterday by a doctor. Having arrived with severe sudden upper abdominal pain to the point I could not sit to be told by her after waiting four hours that we shouldn’t have attended A&E, completely dismissed by her, bloods were normal so she did not even bother to examine me. Then tells me to go private. I doubt she would treat her own family like this and I will be making a formal complaint. Meanwhile they welcome the local down and outs and various others to the department with open arms. Doctors are supposed to look after you not talk down to you and dismiss you, disgraceful.
Spent a few days there after a stroke. The care was very good, the staff were great but they transferred me elsewhere for rehab.
The early discharge team carers came out everyday until I was discharged from them.
The treatment in A&E was terrific when I had a stroke. I was taken care of very well. They made sure I got all the scans.
They were good when I was there. Treatment for my stroke was excellent then they transferred me to early discharge team to carry on the care at home.
So friendly and welcoming amazing place and people. So many different activities and things available. Great care.
Stroke left me with a back problem and trapped nerve. I take painkillers when it's bad. It's clean.
I broke my ankle and they were okay. They took me straight into a side room. They took good care of me, I was there all day.
When I had my stroke I was brought here. I was in for 11 weeks. They were good. They helped me get back to walking and talking. They gave me tablets.
I was here after I had a stroke and for a heart valve replacement. The nurses care and are very very good. I can't complain. I am coeliac and they don't always have the food for me.
They were good and took care of me, communication was good.
Saw a doctor about my toe as I have diabetes. They said I need to keep an eye on it as I've already had one toe amputated.
I went in to the hospital at 11 in the morning I was told by the doctors I would have to be admitted. 29 hours later no one checked on me in A&E and when I asked for an update I was met with redness from the night time staff
I stayed on the Macmillan ward for a week during treatment. The nurses were brilliant and the ward itself wase nice and new following refurbishment.
SHP Carer's Event; 27/09/2025 AJC
I had chemotherapy and radiotherapy here and the treatment was great. They did tend to leave you until last if they knew you were staying at the hospital though.
I have to take 2 buses and a train to attend my eye appointments because of the impact the drops they put in my eyes have.
I had a brain scan for dementia which went well. They told me I was all clear.
I have been having spinal issues and they gave me injections which didn't help. They said they'd follow up 6 weeks later. They won't operate because of my age but I went back and they scheduled an appointment saying it was up to the anesthetist. I filled out 2 pre op forms and so far nothing has happened. I don't have it in me to keep chasing them and don't hold a lot of hope.
I had a lovely porter take me to my heart operation. He was really happy, singing and dancing the whole way. He even remembered me at my follow up appointment. I was really nervous and he really made me feel at ease. The staff are amazing at what they do.
I had 20 radiotherapy sessions here which meant that I avoided surgery and the removal of my bladder. The care and treatment were excellent.
The staff are kind, friendly and helpful. We are awaiting my nephew from his long 8 hour operation. It would be good if there was a family room we could wait in as its a very anxious time. We were told there isn't any private rooms or space to wait in other than the waiting area.
Ward 6 wasn't too bad. They're alright there and I was seen on time too. No long waits and the staff are very good.
They were brilliant. I had a great relationship with them. I had radiotherapy and chemotherapy. They provided loads of aftercare and treatment. They were excellent, I couldn't fault the service at all.
Long wait for a referral for Ophthalmology. I seen them and apparently it will be 1 to 3 months before I get surgery and it's been going on for 8 years. It's a good job I'm patient.
They send me letters and keep to the appointments. They're quite good.
Letters for appointments arrive in time. Getting there can be a nightmare dependent upon traffic but if I'm slightly late they will still see me.
They saved my life several times. They're good. I had a colonoscopy and the care and communication was good.
They're not too bad, but they don't always listen to me.
I hate A&E. Take hours, I don't like going to A&E.
A very nice hospital. I went there for rehab and muscle work due to a small swelling in my ankle. I am fine now.
Parking is the worst here. The van is too tall for the multi storey car park. They used to have the disabled parking but now anyone can park there.
No provisions for people in wheelchairs. They need to ask more questions about how to transfer from a wheelchair and using slings.
We were given an interpreter even though we didn't need one. My mum was an inpatient due to arthritis. We added a note to say she didn't need an interpreter. They got paid for nothing. I didn't like the assumption she needed one.
No empathy or compassion to patients, brain injured patient needed continued support with daily care, feeding and drinking, no support here whatsoever, shameful, ward 518, lack of communication and information concerning this patient, who is my brother.
I received cancer treatment at the Queen Elizabeth Hospital, having appointments with my consultant, radiotherapy and chemotherapy. The treatment was great. During my radiotherapy I was able to stay on site to save the daily travel to and from the hospital, this was great but I think I was treated last every day because I was staying.
I have had to attend eye clinic appointments at the QE hospital. They use drops in your eyes which means you cannot drive home following your appointment. I have to travel on two buses and the train to get there. This journey is not easy, especially following an eye appointment. I cannot afford taxi fares and help with travel expenses are means tested and I do not qualify.
My wife had to carry me into the hospital I was so unwell. The care I received was very good, I had full bloods done, an ECG and x-rays. They made adjustments to my medication and within a few days I felt like a different man and much better.
I was born with a heart defect and have been treated by the cardiology team at the QE for a number of years. I got for regular check ups with my consultant. The service is very efficient and I am happy with the care I receive.
My recent experience of the Queen Elizabeth Hospital was terrible. I spent time in A&E and SDEC before being admitted. The staff were inexperienced and there was a lack of communication from them. I was there for 5 days waiting for an endoscopy. After 5 days I was discharged to attend an outpatients appointment for an endoscopy in Chelmsley Wood. The whole process was a completely nightmare, I live 5 minutes from the QE and spent 5 days waiting for a procedure at a hospital to be discharged and sent to an outpatient appointment at a community clinic miles away. The QE was unclean and the toilets in areas were filthy I could not use them in SDEC they were so bad. I feel very let down by the QE.
I had a blood test and I'm under rheumatology, and also had cancer last year. I had chemotherapy and immunotherapy. The nurses and doctors were very helpful in explaining and providing information throughout my treatment. They were patient and reassuring given the circumstances and the service was excellent.
I have been coming to QE for a number of years. My treatment has been good. I'm seen on time. Staff and doctors are helpful as they always answer any questions I have. I am seen on time and I have no concerns.
There has been times when I have been running late and called them to let them know. They have been very accommodating when I have been a little late. They're also very polite and I never feel rushed by staff. Services should never be complacent as they can always improve. More disabled parking would be helpful.
We attend QE for physio, were seen on time usually but sometimes there can be delays. I found them excellent. Staff are really helpful this includes reception staff. My daughter uses a scooter and the staff have been observant and helpful in getting around which is important for us.
I'm under a number of departments, cardiology, rheumatology, gastrointestinal. Generally happy with the service as I'm seen quite quickly. All staff have been nice a majority of the time except one time this year when I found a porter inpatient and rude.
I had a procedure at cardiology. I found the service brilliant. They gave me choices and explained everything in detail. They made me feel comfortable and respected me through out the procedure. I kept my hijab on and the procedure was from the groin and was covered.
The doctor referred me for a bowel scan. Due to the readings from my bloods they referred me here and it didn't take long for the appointment to come through. I've had no problems here and previously had two operations here. I was cared for, communication was good and staff empathetic. I was seen very quickly and didn't have to wait long at the appointment to go in. I have had positive experiences each time I attend.
My partner was referred to QE hospital due to a lump in his lungs that they think is cancerous and will need an operation. It didn't take long for the appointment, matter of days in fact. It's very big here but we found the place okay and the staff were very nice and helpful. It was nice getting a coffee here too.
I saw them quickly and had a liver scan. Communicated with me effectively. Time keeping is poor and nobody knows when they're going to get seen. It can take hours of waiting sometimes.
I've been a patient a few times in this hospital. The service is quite good. They treated me well and upheld my dignity and respect. I don't have to wait long to be seen either.
The first appointment was fine, but I was scanned at three different hospital in one week and felt pushed from pillar to post. Appointments have also been regularly cancelled here in July due to strikes. I'm waiting for a date for an op but no communication as to when. I feel demoralised as this has been ongoing for months.
I loved ENT. It's great and I haven't waited too long. I had lumps in back of my throat and they have been good at keeping up with check ups.
I was referred from the GP to the liver department. It took over 3 months to get the appointment as it wasn't urgent. I had to wait over an hour at the appointment to be seen. I wasn't told beforehand I would need a blood test either which was annoying.
When I was discharged I had to wait a while for my medication at the pharmacy. They were good in there and gave me a buzzer for when it was ready.
I came to A&E with sepsis as they couldn't send an ambulance. They thought I was over exaggerating chest pain. I waited for 1 and a half hours before I was looked at and then they realised I was serious and got me transferred to a ward as I had sepsis.
Good at the appointment, they understood what was happening. They gave me a letter after I told them what had happened at A&E and I was turned away so they know to take me seriously next time we have to go.
Outpatients are good. Had blood tests and to see if I can get more answers. There is a 4 months wait for a referral. That could be quicker. The staff were lovely and felt like they had time for me.
I really feel for them at A&E. They do the best they can. Lovely doctor, so patient and caring. I went in at 3.30pm and left at about 9pm. They really did do their best and the service is so overstretched. They were absolutely fabulous.
I attended A&E at the Queen Elizabeth Hospital and it was really busy. There must have been 250 people waiting. I waited for four and a half hours before receiving treatment. The staff were brilliant and I was seen by countless doctors and nurses who suspected that I'd had a stroke. I was kept in overnight and checked on every couple of hours. Numerous tests and scans were carried out. They changed my medication and dispensed new ones. I was discharged with extensive discharge notes. I was very satisfied with the care and treatment I received.
I have a rare muscle condition and I have not seen my consultant for over 5 years. I have chased this up directly with them myself without success and my GP has also chased them too. Very disappointing and frustrating.
I have a rare muscle condition and I have not seen my consultant face to face since before the covid 19 pandemic (5 years ago). It is very concerning as the GP cannot help me and I am concerned about my condition and wellbeing. I am very disappointed with the service.
The nurses are mostly wonderful nurses, doctors and general staff. The problems are due to poor management of services not due to the front line workers.
I was taken to the QE hospital by ambulance after severing my finger. I was operated on straight away and the surgery was a success. I was very happy with the quality of treatment I received.
I had radiotherapy treatment for Breast Cancer at the QE Hospital. The team of staff were lovely. Treatment was successful but nothing prepares you for the ongoing health problems caused by radiotherapy treatment.
I had brain surgery at The Queen Elizabeth Hospital. I had a shunt fitted. The surgery went well and I was happy with the care I received.
So big and it doesn't run very well. It's a struggle to get into them and difficult to get them to work cooperatively.
I was at dermatology last week for skin cancer. They burnt all of it as it was just surface so not deep. They sent me for an x-ray for the lesions and they were really good there with follow up and getting me sorted.
Had an x-ray done on my knee and the results took over two weeks to go back to my GP. It was straightforward and didn't take long at all, the staff were great.
The consultant was really good. They referred me on.
I tend to see the renal department at the QE. They have kept up with my care. They are easy to call and speak to the renal nurse. They always pick up.
The treatment was okay at A&E. I had a long wait. I got attacked and had to have metal attached to my elbow. The care was good here.
QE is hard to get to for me. I have to take a taxi there and it is three times the price as it is always in school hours so more traffic.
All medical staff should have a basic understanding of how to treat dementia patients. Basic training should be made compulsory for all staff. Several times when my mom's had to go in staff have shouted at her or talked really loudly. I have had to say she is not deaf.
The hospital called and said they were ready for him to come so we didn't have to wait. He stayed a few nights and they did a whole check on him before he was discharged. The care and support was there, I can't fault them.
The pharmacy are very quick to dispense medication. They're brilliant.
The HIV department are amazing. Anytime I contact them it's very good.
Quite upset as I have just had an MRI scan. I was clearly anxious but was rushed through the whole process. At no point did anyone address me by my name or ask me if I was ok during or after the scan. When I sat up I was a bit dizzy but felt rushed to get up and leave. No one mentioned that the scan was all ok and how soon would I have the results.
During a follow up I was well cared for.
I had no problems with my bone scan. They said I would get the results within 4-6 weeks which is fine for me.
My Mom was admitted under a different name due to someone having the same Christian name and date of birth but not the same address. Not sure how that happened.
Struggled in that hospital. I couldn't stay with Mom or go on the wards with her. I had to go to time slots after the ward rounds.
My last visit was only 15 minutes but I was kept waiting so my parking went over the hour and got charged £6. That's terrible.
The pharmacy makes medication pick up easy, they're great. Fast and don't leave people waiting.
Dermatology appointments don't take long but the parking can be expensive. There was a hiccup with my medication but they sorted it all out.
Here for a check up at outpatients and having bloods today. Very efficient and friendly.
The service was very good compared to other hospitals and the staff were gentle, kind and caring. The treatment is now helping me and they're telling me how to manage my symptoms.
My experience in the hospital has been very good. I get seen on time. The transplant I had 3 months ago worked well. The staff gave me all the information that I needed and answered any questions with reassurance. They also supported my family and were very caring.
An excellent experience over the last 4 years. From operations to follow ups. Very knowledgeable and I feel listened to.
The service at outpatients was very good today. I was seen very quickly. The doctor was very friendly and I was given further information about further treatment and options. I was very happy with the outcome.
My experience with my consultant has generally been brilliant.
Ward 411 was generally good and staff were really helpful. They were attentive and able to provide answers to the questions that I had.
I'm still waiting for an appointment 6 months later.
A&E looked after me very well. They were patient with me.
We went to urgent care at the QE and was there for 25 minutes. Not a long wait at all. They did checks and gave advice and printed out a leaflet for his condition.
A quick referral for the appointment there and a good follow up from them. They leave it up to me if I need to see them and accommodate that.
I had a 3 month follow up at haematology and then a further 12 month follow up over the phone. It was very helpful.
The paramedic on the door as I was going in told me to go SDEC which cut my waiting time down by 4 hours. So I had to wait 7 hours due to it being on the day of the junior strikes. I was diagnosed with thrombosis.
Very good. I fell over and cut my arm open. They put stitches in it and all was very good. I went straight through at A&E.
I had radiotherapy every day for 9 days for skin cancer and it worked. Now they just keep an eye on me. They were very good in my opinion. Very good.
I had 4 polyps take away and then they followed up a year later and had another taken away. Good how quick the screenings for bowel cancer took.
I was sent to hospital for a heart monitor and they took four months to tell me I had chronic bronchitis. I had no follow up with them and said I would need to follow up with the GP.
I am under surveillance for prostate cancer and have a cryoscopy on Monday. They take care of me and keep a close eye on me.
I go for regular check ups for thyroid cancer as I have a lump on my neck that they monitor. I get bloods done every 3 months too. They have taken good care of me. The original consultant retired and the new one looks after me.
Cataract surgery which has not been right from start. Laser treatment no good, rang for a follow up appointment two weeks later, to be told to see optician and have been discharged. Have been referred again.
Website submission 01/09/2025
I had surgery in the ENT department 6 weeks ago. I waited 4 - 5 months for the initial appointment, but they were good, good day surgery, pharmacy were good. The follow up appointment today has been good.
I had my catheter changed there today and the lady that did it was lovely, she was quick and lovely, had a lovely conversation with her.
I've had 4 bleeds on the brain and the Neurology department have been okay. I kept blacking out alot, they are trying to find out the cause but its taking a bit of time.
They're okay for some things. I have prostate cancer and they said there'd be a follow up and I've been waiting a year as my consultant has gone back to India. I spoke with the secretary and she's trying to chase it up but nothing.
I'm waiting for my pacemaker to be changed and I have to go between here and Good Hope, and they say there's no issue with my heart after all of my siblings and dad died from heart issues.
The dermatology department prescribed medication to be picked up today from the Pharmacy inside. It was ready really quickly, no long waits or having to come back which works well. Services are in touch with each other and the system flows well.
The dermatology department has been fine, 5 minutes wait for the appointment and I've been in and come out.
He's under the endoscopy department and had his 23rd procedure recently which is part of the monitoring process for Barrett's Oesophagus. He has pre cancerous cells in his oesophagus. Been under the service for 5 years, did have a delay with his appointment but was more to do with husbands lung cancer diagnosis, and was more to make sure monitoring process could go ahead. Communication between the Queen Elizabeth hospital, Russell's Hall and New Cross Hospital could do with being a bit better. Queen Elizabeth is a wonderful hospital, they're just superb and he's been very very well looked after.
Went for physiotherapy. It took a long time to be referred to the department, it was about 6 weeks and I also did pain management. Consultant told me to go and that was fine. The actual care and physio was good, just a long wait when you're in pain.
The pharmacy were really quick and gave the medication for Mom really quickly.
Took too long for mom, she had an hours wait. They did tests and gave her medication and that was good.
My CT scan here went well and I'm happy with the care I received.
My experience of the Queen Elizabeth Hospital has been good. Once you are in the system as a patient, appointments and follow ups are good, the problem is getting into the system and that is where the delays occur. I have attended a number of outpatient appointments over the past 18 months and I have been satisfied with the service and treatment I have received.
Understanding and caring, the QE's been really good with medication.
The burns unit and therapy service they organised have been very helpful. I did originally have to chase them but this has improved as I've been under them for a while.
I have outpatient consultant appointments here for my long term condition. It feels like a long way to travel when not much happens at the appointment.
Why can’t I find the right email address for the sleep apnea department online. They are nowhere to be found on QE website.
No wait for a bed in A & E
Kind and attentive staff
Tests carried out quickly
Last year I couldn't see through one eye. I went to Heartlands who discharged me and put me onto a specialist service at the QE, but it took ages. My sister had to call the QE and tell them that I had MS and tell them that the long wait for an appointment was affecting my quality of life, and then they got me an appointment within 4 weeks. But why do we have to tell them all of that information?
Family member been at this hospital 6 days now & no better, they don't seem to know what to do there. Promised procedure monday didn't happen, promised procedure wednesday didn't happen. 2 weeks in a welsh hospital before transferring here & still no progress
I had IBS and had an infection. I went to QE A&E and they told me I had a gallbladder stones. They told me they would have to do surgery. Then I went to a private hospital and they said that I do not need surgery. At QE they were treating me like I was being forced into having the surgery and at the private hospital they gave me details and reasons for my problems. It turned out to just be an infection, so it's like they don't have a clue what to do at the QE.
I had 5 lots of radiotherapy following on from my stage 2 diagnosis. All my sessions were arranged and had on time, the staff were really good.
I go every year to get my CPAP machine changed and they're really good. Give me time to ask questions and really listen.
I go every year to the Arthritis team and do regular Physiotherapy with them every 4 weeks. They change things each time to make it work better for me.
Cataract surgery which has not been right from start. Laser treatment no good, rang for a follow up appointment two weeks later, to be told to see optician and have been discharged. Have been referred again.
I went to the QE for endocrinology a couple of years ago and it has been good.
I get referred to random places across Birmingham. From a user experience I should go to the nearest default hospital. The QE has my history so I should go there. The systems are not user centric.
I went for a check up. It was good and I got the feedback on the day and the GP followed up too.
Not enough seating in the main entrance of the hospital. Only half a dozen chairs there now and needs to be more for people waiting for a a taxi or to rest before appointment. Also the statue of the Queen Mother needs to come out of the corner and put on show.
Care was alright in the hospital, it was just the care they arranged on discharge. There wasn't any information on who we could contact for the care package they arranged.
My experience of the Queen Elizabeth Hospital was good. I attended for an MRI. The appointment went well the staff were friendly and helpful, and I was seen in good time.
A&E is unpleasant. It's dirty and there is no water provided. I waited 7 hours and gave up despite a nurse insisting that I stay.
They cancelled my daughter's neuro appointment giving me only approximately three hours notice after all the arrangements I had to make - Care worker, time, special assistance and a number of phone calls to them made by me. I am more than furious.
The wait was long and I was not kept properly informed on next steps. I arrived at 9:45 am having a heart event and wasn’t seen by a doctor until 6:30pm.
Been on the waiting list to sort my gallstones for about 11 months. The pain is getting lot worse and nothing's happening.
From the moment my appointment was made, to seeing the superb Italian optometrist, to getting my aphakic lens through the post, my whole experience has been superb. Thank you, team, and be proud of what you do; it really matters!
From the moment my appointment was made, to seeing the superb Italian optometrist, to getting my aphakic lens through the post, my whole experience has been superb. Thank you, team, and be proud of what you do; it really matters!
My mother sent to SDEC. So nice to see a well run ward. Staff kind explained everything. And didn’t see one on there mobile phone once! What a change from other wards!
They spent 2 hours trying to remove cancer only to be told they wouldn't remove it all and needed more tests. There is conflicting information between them and Heartlands.
Faultless care and treatment at oncology. Communication could be better but they saved my life and I couldn't fault them or thank them enough.
A&E was alright when I had a chest infection and it caused my asthma to flare up. I was seen really quickly and given steroids and antibiotics.
They left me for over an hour and a half after the GP emailed them and they said they didn't know anything about it even though they thought I might be having a mini stroke.
I waited at A&E for 15 hours in loads of pain. They weren't taking me seriously. They took bloods after 6 hours of waiting. I came in at 1am and then had to wait until 9am the following day to get a bed. I had no food and had to be given a glucose pouch. I didn't have the operation until midday. They didn't clear it properly and ended up having a second operation. I was there for 2 weeks and ended up with another infection and had to be given stronger antibiotics. They complained the ones I had to be given were too expensive. A drain got clogged and I raised it but the nurses didn't do anything. I ended up with clots that were dismissed. I was so badly mishandled.
In 2023 the QE found 4 nodules on the thyroid gland. Two were pre-cancerous. They sent me to Solihull for an operation as there was a cancellation. They were good and got the ball rolling.
A&E wasn't great.
They were good at A&E with my 39 year old son who has multiple disabilities. It took time to get seen but the care received was good.
Bad, they caused my dad issues.
I've been under endoscopy for 6 weeks and I can't fault them.
I've been waiting for 2 years for my eye operation. I'm fed up of calling. It took 17 months just to have an appointment.
Good.
My experience with them was a mess. I went to them with severe pain in my lower pelvic area and they said because I had walked in there on my two legs I was fine. We had to argue with them the second time we went for a test and that was then we found out there was a problem with my ovaries and I had to have one removed.
I've been waiting for an op on my stomach. Twice now I've had the pre-op and then it's been cancelled. This latest pre-op is about to run out again too.
I got rushed in by ambulance. I was practically dead. They got me sorted to a degree.
I'm seen every 6 months and can't fault them. I can reach them over the phone. When we need information or advice they're really very good.
Had colonoscopy and still haven’t had results of biopsies taken ( 1 May) still awaiting for an appointment for colorectal surgery. I’m also waiting to hear from my prostate surgeon about lower abdomen weakness. I’m still waiting to hear from urology about having 6 monthly PSA tests. After 2 years of blood tests I’ve been moved back to yearly. NHS guidelines say I should remain on 6 monthly tests for another 3 years.
They said at a follow up haematology appointment that I could have called them as they had said previously because of the stem cell treatment that I would eventually get shingles and so I could have gone direct to them for help when I did get shingles. Which would have been good, but I didn't know. Excellent treatment but communication wasn't as clear.
I go every month as I have had eye infections. My vision has slightly improved.
The care was good and they got me back to health after having a stroke for the second time.
I was transferred to QE for surgery and had a tube in my head to remove the block/bleed. I was then put in an induced coma and came around about 3 to 4 days after being on life support. I was then in for 6 weeks and then transferred.
They did what they could but messed me up a bit.
I was sent with my 5 year old from the GP to A&E. They were concerned with his marks and breathing so they said it would be best to go to the Children's. They were good to check him.
They're alright, they're fine. The medication is ready when I go in to collect it.
Neurology are a nightmare. I had to phone the secretary and ask for the prescription for epilepsy from now on. They had to sort it with another consultant to get it prescribed and then they now send the requests to the pharmacy at the hospital which means I have to go there every month now to get my medication.
I got kept in as I went to A&E with an enormous cyst under my breast. I couldn't eat anything all day and night as they were decision to operate or not which is my only criticism but they looked after me well and I had the operation the next day.
They used to use lights to bring on a seizure which I think is cruel. I told them I don't see the point, it's a pointless exercise. I have my medication and that suits me.
They have been okay at acute care. Bit of a wait but it's alright.
I see the urology consultant and it's going well. He's a busy man. I see him once a year but he gives me a lot at my appointment. He listens and wants to make the service great.
After years of chronic pain. It seems to be were running out of treatments.
Mainly offered CBT by pain management team. Several meds have bad symptoms and I feel like I haven't nothing much left to try. Haven't been seen by pain management clinic in long time.
The information the doctor gave to me over the phone was excellent.
Experience from pre med was good and initial referral
On the assessment ward they said I had blood in urine and bladder because there was a catheter in for so long. The care was good once you get to the assessment room. The nurses are good once you get to the ward because you know you are going to get the care.
I got to A&E at 1am, took bloods and given a band. Still there waiting at 5:30 in the morning just waiting. They don't come out and check how you're doing. They said 4 junior doctors hadn't turned up to work. There were drug addicts and mental health patients just wondering around.
I go every couple of months for checks as I have a rare cancer they think. They're brilliant. I cannot knock them for anything.
I had a scan on my ankle about a year ago and then they sent the referral onto the Royal. It was good.
Fantastic consultants.
Treatment was hit and miss. One day they forgot to put me on oxygen as I had pneumonia. She could have been more attentive.
Not very good. I was queued on an ambulance at A&E and then put on a ward which wasn't really a ward for two days in A&E.
I go to the Heritage building for infusions every year for severe osteoporosis. It's run very well. It's not a cure but it helps with the pain management.
Excellent at headache clinic. I get given Botox every 3 months. I'm lucky to go there and it helps with my severe headaches. They're really an excellent, helpful bunch.
It was okay after gallbladder surgery and only day care. They talked me through things and told me I would be taken good care of. Very nice and very good.
Sometimes A&E has long waits but they're good and you can be in and out within a couple of hours.
Amazing experience. Well cared for. I think it's the way they looked after me as I hadn't had a procedure in over 20 years and they had a conversation and music on that helped me to relax more. I was given options which was good.
Had tests done in February and I had to get the results from the secretary because the meds she is on for her mental health can affect her heart so they needed the results and a letter. I had to chase that.
It's gone right downhill. I had a stroke and was there for a long time. The care wasn't good, neither was their bedside manner.
They're good. I see them every 3 months. Sometimes it's a bit of a wait but they're very well organised.
They were very good. They thought it was skin cancer and they were very good.
They referred me back to my GP as they said it wasn't an issue they would deal with there.
They took samples from my tongue and said they would follow up after the test said it was clear.
The service was excellent at x-ray. They attended to me within 5 minutes.
In and out like nobody's business. I stayed in for a few days and they treated me very well. They were alright and I had all the ladies looking after me.
I had an accident whilst visiting Birmingham for my brothers funeral, six hour operation and a seven day hospital stay, I was very happy with the experience, excellent service staff and assistance with organising my flight back to Australia, God bless the wonderful staff and NHS.
I have a confirmed biopsy, my GP referred me for treatment, QE, Heritage Building. No consultant, no Dr. Had to partially remove lower garment, cock leg up on a stool, no grab rail, nothing to help me balance. Camera technician had to place stickers close to my private area, get down onto floor and point camera up to area where the confirmed biopsy was taken.
Afterwards, I got dressed and sat in a chair and cried telling the camera technician that I had a confirmed biopsy.
I felt humiliated, I went home and cried. I do not have any hope that the QE will treat me.
I have disabilities as defined under disability legislation.
The consultant at rheumatology is very good and listened to my mom. They explained things very well.
I had a PET scan here a few months ago and it went well and to plan. I also had a CT scan and its all been done really quickly.
I got help from the GI psychology service as I have a lot of stress with my conditions.
I had a referral from my GP to follow up with a doctor about my eyes and HIV care at the GU clinic.
Really good. I go quite often and they see me, make appointments mostly on time and the staff are lovely there.
Respiratory is really good. I go every 2 to 3 months to see them. I feel listened to and I can ask them questions, which the always answer.
Excellent hospital with modern facilities, good parking and cafes. Excellent signposting and very high level of cleanliness.
I come twice a year for diabetes check ups. The nurses and doctors are brilliant, very well informed and helpful.
Generally good. I use them frequently and the staff are helpful overall. The food needs improvement. I can't speak highly enough of clinic and haematology as the staff have been brilliant.
The overall experience has been good as I have been looked after this morning for pre-ops. The staff are all there to help you. There is nothing we can complain about. Overall, excellent.
Amazing. They have been amazing and saved somebody's life that I'm close to. Amazing in critical care unit. The healthcare staff really stood out and they went above and beyond. I can't complain as they have been really good overall.
Car parking is insufficient and expensive. It's okay but sometimes the waiting times are long even if you come early for your appointments. Aside from that it's quite alright.
Very good, I have always been happy for most parts. Everyone is present and polite and the doctors are knowledgeable. It's clean and tidy too. I have no complaints or negative feedback.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Parking is difficult with not many disabled parking spaces. Early appointments can also be difficult as it takes a long time as a carer to get her ready.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
Very kind and helpful pharmacy staff. They process medication quickly.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Long waits with no support in a crowded waiting room.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I was treated for an eye infection but I had to wait for three months for my appointment. The consultant was excellent. They changed my prescriptions and gave me a follow up appointment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Really good, easy to find and volunteers have been very helpful with directions. The waiting list has been very good too. Everything has been positive.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Very clean and the services have been good. The nurses have been prompt when needing assistance. When I call for help, It's always there.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Parking is difficult here and waiting for x-ray takes a long time.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
Outpatients I have no complaints with. They're always polite. They always talk to us and are polite.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I visited with my 57 year old daughter who has disabilities and complex health needs. I have to stay with her but at 82 they should provide an adequate portable bed instead of a hard chair. I'm also doing all the care that the HCA should be doing when I'm there. A few years ago we went there and took my daughter to what I was told was a disabled toilet. We got stuck in there and I pulled the alarm three times and no one came. I had to put my daughter back on the toilet dismantle the wheelchair and squeeze through the tight gap in the door.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I go for check ups every 3 months. I have no complaints. Parking is a nightmare.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had to wait 2 hours for an x-ray and no explanation was given. I just told them where the pain was and they scanned it.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I waited for a long time at A&E. No checks done and couldn't find a wheelchair. They gave me a cast and boot. They didn't even do a follow up to check on the healing.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
Good rapport, apart from someone from plastics as I asked for a second opinion. She was condescending and lacked understanding.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
Went to A&E and was sent home with painkillers. We had to go back 2 days later. They then gave blood thinners to prevent clots.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
The covid team are really good within chest clinic. I was discharged last August as they said they couldn't do anything further. They did their best.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Very good at haematology.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had an MRI and it was good. They were on time and I had a very good experience.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Was feeling very anxious regarding the procedure but the nurse and doctors were brilliant and put me at ease. Recovery was fantastic especially the nurse in the endoscopy recovery unit. She’s such a bubbly character and you need more staff like her
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Respiratory also didn't allow me to speak on his behalf as his carer because of confidentiality. He told them he doesn't have capacity. We're still waiting for results.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
A very long A&E wait. Uncomfortable in the waiting area.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I go there every three months. There is nothing to complain about.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I would like to express my gratitude to the QE hospital and especially to my doctor for timely service, heartfelt and caring approach. In seemingly complicated situation with the surgery being the only option, this doctor had found another effective treatment to help me and bring joy back to my daily life. I am blessed to meet her and the amazing team! Many thanks.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Went in to have a fistula.
The staff were knowleadgable, professional, polite, kind and very pleasant. Couldn’t wish for better treatment.
Went in to have a fistula.
The staff were knowledgeable, professional, polite, kind and very pleasant. Couldn’t wish for better treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E last week with diverticulitis. I was in severe pain and the doctor poked my stomach and did a scan. They couldn't find anything and was sent home with oramorph and a follow up. I was sent to SAU at 8pm and not seen until 3am. No good at all. So long to wait.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
The tablets I'm on cause chest pain and the junior doctors are useless at A&E that saw me. I required oxygen and was seen really fast in the end by the consultants.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I had a bad experience when a surgeon said they could not operate and referred for chemotherapy for bowel cancer. I had a second opinion in Southampton who said it was something that could be operated on. The QE badly run this field of treatment.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact
I have had a couple of experiences here. I fell over a paving stone and cut my hand running for a bus and they did a great job as you cannot see it now. I also had a good experience when I went about the narrowing of my heart valve and it was done quickly. It was very impressive. A marvellous job and felt fine ever since.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
A very quick referral. I saw consultant within a week and cancer treatment started very quickly. The consultant explained everything very well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had both cataracts done here. The care was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Five star service at dermatology. Staff are very kind.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I have had to wait for hours at A&E before any support has been provided.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A very overcrowded A&E. Very busy. It's not a place for the over 70's. I waited there for 5 hours.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A very helpful consultant and easy to contact.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I have attended urology for ten years. Excellent treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatmentover the past ten years from our wonderful colleagues in Urology.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was seen straight away at A&E and shifted to a ward.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my bypass surgery at the QE. After the surgery I got an infection and was an inpatient for 20 days. Amazing care was provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I go to the sleep apnoea clinic every 6 months and get my mask changed. I can call before I need it changed.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I am supposed to be getting an update today and haven't been able to reach them when chasing them as the number says its switched off and no one is available.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. I do hope that the department got in touch to provide you with an update. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A few months ago I waited for 7 hours at A&E. They're short staffed and short of resources.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. A&E department face unpresident demand on providing a service. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I was treated for prostate cancer there. Very helpful staff at the cancer centre.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I had iron infusions at A&E last year and then sent home with the device stitched into me. They told me to get a taxi when I had covid. Not very good.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I waited at A&E for 3 hours but seen by an excellent doctor who sorted everything out for me.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I waited for a year for pain relief injections in my hand which is bad.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A&E was very good. When I had high blood pressure I was seen very quickly which surprised me. They're helpful and communication is good.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A six hour and long wait at A&E.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropraite department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I had a PSA test here and I'm awaiting the results. I have them every 3 to 4 months.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had both cataracts done here and the surgeon was very helpful. Very good explanations and support provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband had brain tumour surgery and was an inpatient here for 4 weeks. Excellent care and treatment and he made a remarkable recovery.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited 2 hours at A&E but very good treatment was provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The support provided during cancer treatment was second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your treatment from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very quick, excellent care and support at A&E. The staff were very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in ou Accident & Emergency Department.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I fractured my ribs and was in the QE for 5 days. The care and support was amazing.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues while you recovered from your injury.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was provided radiotherapy here and the staff were amazing and very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I used to be treated there for breast cancer. The treatment was excellent and the staff were brilliant.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues during your treatment.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I'm waiting on a referral to the Women's hospital but they're very nice at the pelvic clinic and they're doing their best for me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had 12 appointments all in one go at the colorectal clinic. I had 2 a week for certain treatments and all went well. I see the consultant every 6 months and it works well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues during your appointments.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went for a scan yesterday and they said they would send my results to the GP.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Been with them quite a while and they have always been helpful. Great explanations and all the staff are helpful and considerate.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
All of my appointments have been good and on time. Absolutely brilliant, communication is excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues during your visits.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Good at endocrinology. Communication is good. The staff are very approachable and I feel at ease with them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in Endocrinology Department.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband had open heart surgery successfully here. Communication was excellent and the care and after care was very good. Excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Very good. Have a good relationship with the staff, the doctors and consultants.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
It's okay but there are too many people in hospital sick and it makes me afraid of catching the same disease.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They saved my life twice. They saved my finger. They care remarkably. They have changed appointments inconveniently a couple of times.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The treatment, support, caring professional staff. They can get extra marks too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I am happy with everything. The staff are helpful and accessible. It's very easy to get from where I live.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Fine, seen every 6 months. Appointments are made in good time and the secretary is contactable. The IBD line is harder to get hold of and they don't take referrals over the phone so that's more email contact.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
It's my second appointment at endocrinology and this one run on time and was better than the first which didn't.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I had an appointment for 9:30am and it's now 10:30am and I'm out and all done. A great service today with no issues.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I was on ward 626 and they were really good for the month I was in. I had pneumonia and a lung infection and they looked after me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They were great too at PET scan. Kept calm by them and well informed. Great lovely staff and great care.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Out of this world the consultant needs a gold star. Called us on Friday and said after the PET that a PSA test was needed. I love him, he is so good, lovely, lovely, love him.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Went to have blood tests and the receptionist was so helpful and so good. Really went out of their way for us.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Good and professional. Polite staff and they give you enough time to ask any questions. They have been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The toilets here are an absolute disgrace. My wife sees a dietician as she has a stoma and has dietary reviews.
Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropriate department to ensure it is dealt with immediately.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I give endoscopy 10 out of 10. Really good, always friendly and informative.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They're good at gastro. They keep you updated if you need to call then they're there. I usually see them every 4 months and they see you on time too. The staff are really nice and really good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I went to ICU after the kidney was fitted and had one to one care. That was good. I was in there for a day but was well cared for before going onto a ward.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I had a new kidney in 2023 but I was an inpatient for 6 months due to complications. It was okay. I could have been in a different room and not a bay. I felt like they didn't have time because they were short of staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I accompanied my husband to an appointment at the AMU that led to him being kept in hospital. First, while in the waiting area, my husband could not sit, he felt too ill, so had to lie down across several seats. Although it was my husband who was sick I am also in poor health. Once it was decided to keep him in hospital he was found a trolley bed but there was nowhere for me to sit so I sat on the floor. After a while I was in too much pain to stay with him so I left and came home. Of course he was the priority but I was shocked to find so little support for me as family member.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your husband didn\'t recieve the service we expect from our hospital.
If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Excellent care and treatment but unfortunately my mom passed away. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We send our condolences to you and your family on the loss of your mother. We are delighted to hear about the excellent service she received from our wonderful colleagues, while in our care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Neurology is very good. The take good care and care for his needs. They keep him well informed. Cooperative too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The keep cancelling the follow up appointment. Four times now without giving me a reason. I have many issues and I can't see a doctor.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your appointments are cancelled causing you concern about your health.
If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
A 3 hour wait but was seen by a wonderful doctor who after examination, explained the issue and sorted medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Very busy at A&E but the staff are doing their best. I was seen after 3 hours. The staff were helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The consultants at respiratory clinic are very helpful. I always gets a follow up in advance
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Very helpful. My daughter was diagnosed with health conditions and then transferred from the Children's hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The wait was long but the doctors and nurses were very helpful. Excellent treatment and care provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I went to the fertility centre and it was very good. Staff are friendly and really helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I can't speak more highly of them. So good and so thorough. Absolutely brilliant at the pacemaker clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
It's a bit quicker to be seen at this A&E. Because of my condition they send me to the GP to do blood tests and get medication. They're very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They're good, they're okay. They're so busy but they do what they can. They only issue is the lack of communication between hospital and GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at the hospital under the unfortunate circumstances.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The staff were amazing for my mom but we waited 10 hours after a GP referred saying she needed to be seen within 4 hours. She didn't get a CT scan and had to come back the next day at 7:30am. They're very understaffed.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response and the wait time. We are delighted to hear about the excellent service your mom received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
The waiting time is very long. I'm still on the waiting list after over a year. The first referral got lost and the process started again. The staff are friendly and cooperative.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response and for the wait time. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
It's well organised and the nurse was very thorough and spent a lot of time with me. They explained everything clearly too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I'm satisfied with neurosurgery and have no complaints. They see me every year. They go through my medication and make sure I'm happy with them. They send the prescriptions to the GP to send to the pharmacy.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
A&E were good but the wait was long. I waited hours and then they checked me and went there for nothing. They didn't give me any medication. They told me to go to the GP and get medication from them.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you experienced a long wait in A&E. We are please to see you have been directed to your GP for future consultation on the matter you presented on your recent visit to A&E.
If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I go every year where they keep on top of things for my glaucoma. Things are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Cardiology see me every 6 months and give me medication. They look after me very good. I have an implant and it records ECG and sends it to me and it notifies medics if its too high.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
There is a lack of communication. I waited 7 months to find out I had secondary cancer. Not great.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you experienced a long wait in getting the diagnosis, which understandbly has caused you concern.
If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I thought I was having another heart attack and they did bloods and confirmed there was nothing wrong. I didn't wait long to be treated.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They're okay. No long waits and seen on time.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
They put a lot of pressure on me regarding my choices.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I waited 6 hours at A&E and they wasn't even sure they were going to be able to do it but they managed to get it out of my eye. They told me to come back if I had any further issues.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
Borderline sepsis from an infected piercing. I was seen quickly at A&E as I looked ill.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I had all my checks done at urology within 20 minutes and everything was explained very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Assistant at University Hospitals Birmingham
I went with my wife to A&E and we waited for 6 hours. It's a very slow service.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A very well organised service with professional staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The referral from them to the Royal was quick and the staff were kind, helpful and caring.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A&E is overcrowded and congested with limited staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had surgery at the end of March to remove lumps under my arms. I had surgery and was discharged the same day. The follow up has been brilliant and helpful. There has been good aftercare and advice.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I was seen early at rheumatology and had bloods taken. Brilliant.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Q&E is not wheelchair user friendly at all. The waiting room is small and uncomfortable.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Takes too long to diagnose since covid. They missed a quick check that could have caught it sooner.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The outpatients liver department and pharmacy is great. Wonderful. Always good information given and are always helpful. Brilliant, I cannot fault them at all. You never wait too long for medication either.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The pharmacy is quick and they explained how to do the injections.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
When we arrived in a taxi at A&E we had to do a self check in. There was no one there to help. Was in a lot of pain too. We were seen quickly after speaking to a nurse and they did an x-ray and CT scan. They discharged after that and there was no follow up. They said they would call us as they think it may need an operation.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Very good and very efficient in the ways its set up. The staff treat you with respect and you received a pleasant experience.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Wonderful at rheumatology, very caring. The receptionist is a bit off and needs to be polite with patients but the rest are absolutely wonderful. I worship the ground the one doctor walks on. The nurses are wonderful too.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I collapsed and waited 6 hours in A&E for observations. They called for the crash team and they took me from a chemo ward to the A&E department in a wheelchair. They did an ECG and bloods. The doctor was very thorough.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Very good. I'm happy with the service and follow up at the fracture clinic.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Very disappointed with the delay in diagnosis which has caused the condition to advance and is difficult to now treat.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
After calling 111 and being advised by the out of hours GP who called me back to attend A&E, I arrived at QE A&E at 5.30pm on Easter Sunday. Certainly not where I wanted to be on Easter Sunday but I wouldn't have gone had I not been feeling so desperately unwell.
Standing in the entrance to A&E was a nurse stood with her arms folded, a security guard and a second nurse sat on chair. I asked if I was at the correct entrance and the nurse stood with her arms folded walked towards me a held the door open a jar and said 'why are you here?' I informed her I'd advised to attend by the out of hours GP at Katie Road, Selly Oak. She asked 'why' with the most appalled and inconvenienced look and I informed her I'd been experiencing dizziness, temperature and sweats, pains in my legs and arms and the out of hours GP suspects I have an infection, given some other recent medical events. The nurse then open the door further and said 'come here' and pointed to a chair. She then took my blood pressure, whilst still in the entrance of the A&E. She didn't advised me either way as to my blood pressure but rolled her eyes, looked over the nurse sat down and said 'she said she's been told to come here by out of hours'. The nurse who was sitting down said 'have they given you a letter' to which I said no as I was directed here by the out of hours over the telephone and both nurses just glared at each other. The one handed me and piece of paper and said 'out there second door on the right'.
I stood up, struggling to balance due to dizziness, took the piece of paper and began to walk down to where I'd been directed.
I don't actually have any previous comparable experience, but why is turning up to A&E, following direction from out of hours services, met with such inconvenience and distain? Just over 24hrs on and I cannot stop thinking about the look on the faces of the nurses at my sheer existence. I felt so desperately unwell, yet walked away feeling so deeply embarrassed to have even dared to turn up. No way on God's earth would my choice ever be to go to A&E, never mind go on an Easter Sunday. I called 111 because I'd tried to self care at home for 2 days, taking paracetamol and ibuprofen and was becoming increasingly more unwell.
I turned up expecting to have to wait a long time and had no expectation of this being seen straight away but one thing I didn't expect was just how utterly rude, dismissive and visible put out by my arrival the group of gatekeepers at the door would be.
When I went through the other entrance with my piece of paper I was met by a security guard who then asked me why I was here and where I got the piece of paper from. After justifying my intrusion for a second time, I was directed through to a waiting area.
Once called through by the doctor, he took me through, sat me down, held his hands out and said 'why are you here, why have you come to A&E on a sunday'. At this point I began to cry, I just said 'out of hours told me to come'. The doctor took my blood pressure etc and told me that I'm experiencing these symptoms because of ear wax and I need to contact my GP to arrange to get them cleaned and I don't appear to have the type of infection I was initially concerned about.
I write this experience, whilst I lay as an inpatient at Heartlands Hospital, currently receiving IV antibiotics for quite a serious infection. I didn't quite make it home to my front door after I left the QE yesterday. I ended up passing out at the bottom of my road and was brought here by a neighbour, thankfully.
I had a scan for headaches but they said they couldn't find anything and suggested I took a tablet to help every night. I didn't want to take tablets all the time.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Well cared for on Christmas day. I was put on insulin and sent home with it too.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A 4 hours wait without any support. I give them zero stars.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Waited 2 hours at A&E but they provided excellent care and treatment. They referred me to urology.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A&E was very busy and my friend waited for 3 hours. He still had to fill in a form even though he was so poorly.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My daughter was seen quickly at A&E. They did x-rays and referred her on to urology.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Good staff. It's big so it take a while to reach the wards from parking the car. There should be support for elderly people.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have had two hand surgeries and the care and treatment has been excellent. Follow ups too. As an inpatient and outpatient they provide excellent care and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I'm always seen within 2 to 3 hours at A&E and the care and treatment is excellent all the time.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The surgery and follow up appointment here was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Poor service at hip and knee clinic here. Runs late and the consultant is always in a rush.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A very quick referral to ENT. Excellent care provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
The staff at orthopaedic department are not very helpful and lack experience.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Physiotherapy are very helpful and have engaged with me very well. The referral took a year due to a huge backlog.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My GP referred me to urology and I was seen by a very helpful consultant who examined me and referred me to physiotherapy.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I wasn't at A&E for too long. They were good and got referred to Moseley hall.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had dialysis. They informed my family and I was there for 10 days. I couldn't have been looked after any better. They took me to the kitchen and they got me a trolly organised. They got me a bath seat and walkers, you name it they got it. I know what is good care.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had x-rays and the service has been tip top. No problems at all.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my gallbladder removed. I stayed in overnight and they treated me very well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very good at renal department. I am seen very 3 to 4 months. They're easy to get in contact with too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The followed up the colonoscopy very quickly. The staff are good and they are very patient with you.
I sat in the ambulance outside A&E for 6 hours when my husband was unwell. The staff were nice at the hospital but the wait is just not nice at all.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had to wait for 6 months for an appointment.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I have no problems with my hospital appointments.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I was seen at A&E fairly quickly. They did a scan of the my head and hooked me up to an ECG. They took bloods and got me an MRI scan. They said there is some good news and bad news. The bad news is you're not going home.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had a pacemaker fitted last year. I was on the cardiology ward for 4 days and I was looked after very well. They gave me a monitor for the side of my bed that monitored my heart.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A&E was a long experience. They did all the checks and everything and had to go back the next day. I had severely high blood pressure and the GP wouldn't see me. A&E sorted it out.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had a pin in my throat and they had to knock me out and remove it. It was good from what I remember.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A&E experience wasn't good. My sister couldn't breathe, we took her at 1:30AM and they didn't see her until 9AM. She had severe chest pain. We requested pain relief for the pain 4 to 5 times and we didn't get any until 6AM. The doctor was very very good but the wait was far too long.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Rubbish. My son was 17 when he first came here. He is 18 now and has cancer. He had to wait 12 hours with ill people before being seen with his low immunity. The service doesn't improve either, constantly waiting, the hospital is dirty and the staff don't communicate. There is no empathy at the QE. A&E is always busy and dirty. You could catch something just going there.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A 4 hour wait at A&E but I was seen by a doctor who examined me well and prescribed medication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
In the last 2 months I went to A&E twice and was seen within 3 hours. Excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
It was a long wait at A&E following my GPs advice to get there after my bloods came back. They took a fresh sample and tested it immediately. The results came back and they were fine. They followed up so quickly.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
A bed was booked for the 31st and the letter that was sent said no liquids or food for the operation. I haven't found the letter clear for what will happen.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
Very little went well. Care was appalling and food was inedible. Using faulty equipment until I pointed it out to them. Staff didn’t realise.
\Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
This A&E is much better than other hospital A&Es. I have visited twice and been seen within 2 hours.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was treated there for COPD. The consultant explained the issues well and provided the right medication.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had cataract surgery 14 months ago after Specsavers referred me. All went well and they said my eyes are excellent. I read the chart as if I was 50 years old not 91.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have a brain mass, I had a biopsy inconclusive that was ok, however they put me on anti seizure drugs and I reacted badly, I tried to tell neurology but they fobbed me off. I was very poorly, found a good GP who helped me, now I have side effects on another drug. No one listens, they ignore my emails and phone messages, they don’t ring back. I’ve had enough, it takes weeks to answer my GP meanwhile I’m getting worse everyday, this is the worst hospital ever.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I have always waited a long time for the appointments at ENT but the consultants are good.
The staff at the respiratory clinic are very friendly and engage very well with patients. Booking and cancelling appointment are very easy.
Very quick treatment provided by doctors. My sugar levels fell low and I was taken to A&E.
The treatment experience was excellent at A&E. In and out with medication in under 2 hours.
My husband's eye clinic appointments usually result in long waits, the last time he had an appointment at 11AM and wasn't seen until 1:20PM.
Went for a CT scan and I was seen on time. Staff explained everything well.
I regularly attend dermatology clinic. The consultants are very friendly and explain things very well.
\'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
There are blood test clinics on most days. If I go at 4pm I go in and off I go.
\'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
At the Botox clinic you have to check in on a screen and then sit in a waiting room. Then you get called through and then you have to check in again which I find bizarre.
\'Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I visit rheumatology twice a year and they are an excellent service. They are good and thorough. They staff keep an eye on me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I visit Ophthalmology twice a year, they're fine. They check the back of my eyes and ask if I need anything. Then they send me on my way.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Been a lot of times. I just have to travel a long way. Dermatology are good and follow up and get the appointments sent out in good time. I've had no issues or problems with them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It's been good today. They have been helpful and explained what they think it could be. They have said they will get me more follow ups to keep an eye on things.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have been coming to dermatology for years and they're fine. They see me once a year and I have a telephone appointment every 3 months which works well. The staff are very friendly and caring.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It was my first appointment at orthotics after being referred from rheumatology. The referral was in good time and everything has been explained today.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have seen rheumatology twice and have had no problems. Everything was explained well, they made an appointment for MRI which I'm still waiting on results for and then they referred me to orthotics.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I'm quite positive about the place. I visit for various things. Follow ups and communication is good. Weight management follow up is not so good as they don't get in contact or check up as much as renal and cardiology do.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They send any medication to my home after my blood results are through. It's done quickly too and it saves me a trip.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was there a few weeks ago and got to see the doctor and have blood tests. Everything is usually booked in for the same day.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was sent for an MRI from the hand clinic. I called them times before the appointment because I have a metal plate in my eye. They went back and forth to see if it would be okay as I have to travel far for it. They said it would be fine. When I got there they didn't want to risk it so they had to make an appointment for a CT scan instead. What a waste of an appointment and everyone's time that was.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
The nurse here referred me onto physio and the appointment was really quick. The nurse is excellent, approachable and always there to help.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Nothing went well. Very poor care. Call bells not answered for over an hour. Staff seem to prioritise pushing computers up and down wards more important than checking inpatient's needs.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I was put on the coronary/artery ward after my stent was fitted and they did really good and looked after me well there. I cannot thank them enough for caring for me after they saved my life.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was treated quickly at A&E when the ambulance brought me in with a heart attack. They put in a stent and I stayed for 3 days. They acted quickly and treated me. I give them all the thanks.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I go to the metabolic team every 6 months and they're okay. I see the same doctor and things go well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
No long waits at A&E which was good. Only waited for 3 hours and they gave me a prescription to get at a pharmacy which was really helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They don't see us quickly, we wait a long time there. Everything goes very well at the appointments though and they do help us it's only the long waits.
\'Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
They're alright and I see them regularly about my kidneys. They change my medication when needed.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had a seizure when I was abroad and later found I had a lump in my head so when I came back I was sent a letter for an appointment here and with the cancer department.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Waiting for gastroenterologist appointment. I'm worried about worsening bowel problems.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on you are awaiting for a Gastroenterologist appointment, short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I attend the cardiology clinic after a heart attack. The support by the cardiologist is second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
The consultant at neurology is amazing.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My dad was treated there for liver cancer and the care, support and treatment was good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your father received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I went to A&E with high blood pressure and I was seen straight away. The staff were very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
The staff are very kind and helpful at the glaucoma clinic.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I regularly go to the glaucoma clinic and the care and support is always good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had my bypass surgery there. The care and treatment was excellent and the follow ups are very good too.
I go for check ups every 6 months for my eyes. I give them 5 stars.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Very kind staff at ENT. The consultant took a fishbone out of my throat that was stuck.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
A long A&E wait but I was seen by a very kind and helpful doctor.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Very helpful nurses at the diabetic centre. I go there once a year for a health check.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very good and helpful staff.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I have a condition that affects my nerves and balance. The QE care for that and I have no complaints with them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Really good and the doctor was good too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had latent TB and they explained everything very well to me. They did x-rays and explained what they had found when I was there and what was going to happen next. They have been really good. The even arranged blood tests.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was eventually referred on for x-rays by my GP. X-ray confirmed that the shoulder was broken and that I would need injections on it. They did and sent my results of the x-ray to the GP.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I went to A&E with a recurring problem. I arrived at 1PM, triaged but not seen or given a red band until 9PM. It was 11:30PM when I got home. At 4PM they gave me Oramorph and when I saw the nurse upstairs the pain came back and I had to be given painkillers which the doctor wouldn't give me. They told me to come back if it happens again and now I'm on a waiting list for an operation.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Everything is good at diabetes clinic. We can do checks at home and has checks at GP too. The staff here are nice and helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My husband was taken by ambulance to this A&E as his blood pressure and blood sugars were too high, he was very unwell. They treated him well and got him stable. He received very good care.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Decided I needed to get treatment a.s.a.p, and no UTCs had appointments. Logging in involved standing up at the screen, and took far too long, with many repeat questions. Waited 7 hours in total. The place was full and noisy, and people were appearing from 3 different directions to call patients. No complaints whatsoever about the staff. I know they do the best they can, but there are simply not enough of them. Having to wait through the night is of course not acceptable, and is bound to make anyone feel worse. I know, however, that it is government policies which have caused this crisis.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I was an inpatient on an ENT ward. I noticed that the staff do not sanitise their hands properly and when I asked the nurse to sanitise her hand properly, she said it was none of my business.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I have been waiting for ENT related surgery for the last year. It's very long waiting times.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
The care and attention of the medical staff is always superb. The problems lie in a lack of cohesion and coordination during waiting during the appointment so that the whole process runs efficiently. There were two receptionists taking details and checking patients in. (two receptionists, really? they seemed under occupied). Perhaps if there are two, one could coordinate what needs to be done. Directing a patient for blood tests for example. I had waited over an hour (appointments running late) when the consultant called me in and asked if I had had blood taken. I had not and time was wasted whilst blood was taken and tested.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Keeping patients informed as to where they are on extremely long waiting lists. Maybe a text every 12 weeks or so. It will give us hope then.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Appointment was actually early. I was surprised I needed a minor operation but although discharged as I didn't take it up I had the option to a link to go back on books within 6 months.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE regarding your appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
An excellent hospital with great facilities. Staff are very kind and helpful. The environment is very clean and there are a lot of volunteers and security staff around which makes you feel safe an secure.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was at AMU for a day. The staff were very helpful and provided excellent care and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had my bypass surgery here, the care was second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I have always been seen quickly and received excellent treatment at outpatients.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at QE.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My husband waited for 4 hours without any support and then left without seeing a doctor.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I was seen within 3 hours at A&E which I think is okay. I was examined and given medication.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Accident and Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Ward 513 do their best. There's a lot of people milling around. I have no grief with the staff but some do not understand patients needs. There are more HCAs than nurses and doctors.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues working on Ward 513.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
The husband is looked after very well at cardiology. He has all appointments when needed and the staff are always trying their best which is all you can ask for.
All has been fine for my husband. The doctor was good and he comes regularly for his appointments. He is always looked after.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very, very helpful at at the arthritis clinic. I like the fact they give you clear instructions at the info desk on where to go and then you're in the clinic that follows on too. They can't do enough for you and the communication is nice.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Rheumatology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They treated my mom so well at radiotherapy. The care was exceptional. This is the best hospital I have been to, they're so caring.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer Centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
X-ray was brilliant. Really kind and told me my results straight away so I wasn't worrying about it. It was brilliant.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was on SAU ward 621 and it was really great. Brilliant, they were amazing. I was there for 5 hours and everything was great, so helpful and caring. They arranged a scan and to see a doctor.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in our SAU Ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Really good and no issues with them. The staff are fab.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Ophthalmology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Fabulous, the staff, the service, treatment, everything. I can't fault them on anything. Nothing is too much trouble.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had day surgery and it was done within an hour which was really good. Everything was explained to me clearly and the follow up appointment was great.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Dermatology have been really good. It's been a quick process and I had a follow up appointment soon after so there are no long waits. I have been coming every week and it's all a smooth process. Excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Amazing service. All really good. I had same day results and was super happy.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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It's was good and was seen on time. The treatment was good and the medication was explained to me very well. I'm all done with them now but the service was good and the staff were excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Oncology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
A good and prompt service at ENT and MaxFax. They listen really well. Give good information. The staff are good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was seen reasonably quickly at A&E. The care was good, a well organised service on that day that I visited.
\'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Accident & Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They are good at the prostate clinic. Seen on time for all my appointments. The follow ups have also been good. The care has been amazing by staff.
\'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Prostate Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Very good. We were seen on time. They provided adequate information on how to use a splint and answered questions I had. They were polite and friendly.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my first appointment for physiotherapy and it was really good. I cannot fault them, the service or the care received. They listen and answer any questions too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They were lovely and did my prescription within 15 minutes so I didn't have to pay for parking.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the pharmacy department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I waited in A&E for 6 hours yesterday. My neck was really hurting. I checked with them to see what was happening and they said they had no recollection of me. I then got triaged and they were apologetic and sorted me out straight away. It was late so I couldn't get my medication the same day.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
No longer book in with staff member, have to use computer screens. This system takes a long time as there are a lot of questions, and myself and others were struggling with it. Many people booking in didn't look well enough to be standing for so long booking themselves in. Unsure if I was booked in at the end of completion so had to check with staff member anyway to check their records.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I attended hand therapy clinic and it was alright, a lot better than Worcester, better organised. You aren't waiting too long and there are more services here. The staff have been really good and I haven't felt dismissed at all.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Hand Therapy Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
What a fantastic little team, I felt in such capable hands by the a very reassuring doctor and her team, I can’t praise them enough, Thanks to all of you
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatogy Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Three and a half hours before being triaged. Total wait 12 hours before being found a bed. Department rammed with people having to stand. There was a fight, drinks spilt over floor. At one point doctor came out to say that they were that busy and that not everyone would be seen. It was chaos and not a very nice experience at all. People who are really ill may not go due to the chaos and waiting times. Which is not good.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I'd like to thank the physiotherapy staff for their outstanding service and care. I visited them with my mother as she has primary progressive MS. They both were very attentive and seemed like they cared about my mum and gave good advice. I know its hard working and dealing with sick patients all day and night but they were in good spirits and were committed to their role.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy Department
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had a colonoscopy a month ago. Everything went well. The staff were kind and helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was in ICU for 10 days and the treatment was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ICU.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My dad had two stents fitted here and the treatment was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My dad is seen regularly at stroke clinic. The staff are very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I recently had breast cancer surgery at the QE. The care and treatment was quick and excellent.
\'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Last time I went to A&E I waited 6 hours which is horrible.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Went for a number of scans and the staff were helpful. I was seen on time.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Physiotherapy was a bit of a trek to get to but they looked after me really well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
A&E were excellent at treating an 80 year old last week.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my MRI scan at the QE. The staff explained everything very well and were very helpful and supportive.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues during your MRI scan.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They said I had chronic stress and elevated blood pressure. The nurse said I needed to start thinking about myself. They did a diabetes check.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Accident and Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Took them 5 days to remove my gallbladder. I went to A&E in November 2024 and was put on a drip. There was no space in A&E so they hooked a drip off a curtain pole. No resources and then I was put on a ward after 2 days. The ward was 622 and the staff depending who it is, all behave differently. After 4 days they agreed to remove the gallbladder as my infection markers were through the roof. I had to fight and push to get the operation.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the successful operation that our wonderful colleagues performed during your stay with us.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was on ward 2 on the second floor and the care was brilliant. I was here for 6 weeks and they cared for me really well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues while you recovered.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was on the military ward for 3 months, it was an experience. The care was brilliant, the food wasn't the best but I couldn't ask for any better from the ward staff.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues based in the Military Ward for 3 months.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
A&E is fine. The paramedics are fine. It's when you get onto the ward the problems start.
Bad communication, bad patient care, terrible food.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
In August 2023 I was involved in an accident which resulted in a broken collar bone. I went to A&E and was triaged within an hour and had a x-ray shortly after. The consultation with doctors was prompt and initially diagnosed no fracture which was then corrected after consultation. They quickly moved to discharge. I had to ask for painkillers and a sling. They did not give me painkillers. The physio and follow up after was excellent and I made a full recovery.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Accident and Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My parents have lots of appointments with them for their arthritis and diabetes. We are there twice a week sometimes. The hospital is very very good but the parking is very expensive.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your parents weekly outpatient appointments is having a financial impact on the family. We are pleased to hear that your parents are receiving excellent care from our wonderful colleagues based at Queen Elizabeth Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I was treated at the cancer centre for prostate cancer. The care and treatment was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to the vaccination centre for my covid jab and it was easy and straightforward.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues carrying out vaccinations.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband is receiving treatment for prostate cancer and the treatment and care is second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very good at haematology, they do what they're supposed to do. They provide good treatment and care.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Haematology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Useless on the ward, they make you wait a long time then don't do anything.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had an issue with my hand and they sorted it for me. I broke my finger and had a rash that kept getting worse. It's a good hospital.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Accident and Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
A&E is difficult to access for me as no interpreter. They often don't try to even book an interpreter. The reception staff I cannot understand and they cannot understand me.
So when NHS 111 say to go to A&E. I dread going or just don't because it's inaccessible. I am profoundly Deaf and use BSL as my first language.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had an MRI for over an hour after I had Bells Palsy but I never received any results I assume all was ok but it would have been good to know.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I was taken in by ambulance recently and had emergency surgery the next morning. I received fantastic treatment very quickly for which I am very grateful. I was then put onto Ward 620 to recover. This is where it changed. It was like two different hospitals. During the day, under the supervision of the wonderful Sister and her team some of whom are the kindest, hardworking and efficient nurses. Sister runs a tight ship, firm but kind and her staff obviously respect and like her. The NHS needs a thousand more like these nursing staff.
At night however, things go downhill quickly. I was treated by staff who obviously did not want to be there. I was left struggling to breathe after surgery because a member of staff argued and delayed helping me get an inhaler, left in urine soaked sheets for 7 hours when my catheter leaked (they were not changed until the day shift came back on), kept awake by the lady in the next bed constantly shouting down her phone at 1am with staff not bothering to stop her. Having a drip attached by a bad tempered, gum chewing night shift nurse who insisted on putting it into a canula which I told her was not working. She attached it anyway despite it really hurting me then shuffled off. After five minutes I was in agony - my wrist and arm were swelling like a balloon. She had put it into my tissue. She was really unpleasant when a nearby Dr ordered her back and she pulled the canula out quite aggressively. No one came back to administer the fluids even though I obviously needed them. Night staff had no respect for noise levels - they laughed and talked together loudly, banging doors throughout the night.
I can only liken it to the film A Night at The Museum. During the day, everything is superbly run, calm, efficient and everything in its place. At night - bedlam and chaos.
I do understand how difficult things are in the NHS but if the Sister in charge on this ward can manage to run the day shift so well, there is no reason for such a breakdown at night. I will add that there were a few night shift staff who were the exception and were good. But not many!
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, that our care fell short in the night care from our usual standard that you experienced during the day care.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
A&E are overwhelmed with work. Patients have to be there too long once decision to admit is made. At QE the ED has taken over loads more space, but it's never enough. As for inpatient care there is not enough emphasis on rehab. They just want to get patients out whether able to go or not. Medically fit doesn't equate to able to live your life in the community.
Outpatients, there are too many services have been moved out from QE to community and they are far more difficult to get to. We only need one bus to QE but 2 or 3 to other places or a more expensive taxi ride.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had my shoulder surgery at the QE and was on a ward for a few days. The care and attention was amazing.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues during your surgery and from the ward in your recovery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband and I had to visit the Cancer Unit where he had 20 days of RT. The staff were absolutely amazing. Explaining everything, getting him through all the prep he had to do when he got there each day especially on couple days when prep didn’t go too well. Reassuring him ‘this often happens’. Never made to feel a nuisance
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited for 6 hours and then left A&E without seeing anyone. Very poor.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had a lump in my mouth removed over there and the staff were very helpful and provided great care and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Oral and Maxillogacial Surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The doctors and nurses who accompanied my Dad's final hours were wonderful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear about the sad loss of your father. We appreciate the compliment that you sent, taking time out to acknowledge our wonderful collegues, under the circumstances.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had radiotherapy to make sure womb cancer didn't spread. The consultant was wonderful, it was a breeze as the treatment was easy and they arranged things around me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E in August as I had a fall. The care was okay and they looked after me. A&E admitted me and I stayed in there for two weeks before being transferred.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the A&E department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was on MAU for two days. The care was better on a ward with 5 to 6 people on. They even sent the disability nurse to see me and explain things which was very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the MAU and Ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited at A&E for hours for a bed. I waited in a corridor for 48 hours. It was horrible and made me really anxious. They moved my trolley I was on into the corridor. It was a horrible experience.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I was on ward 306 and it was brilliant. I was there for 11 days and the care was excellent. I was given carers for 5 days after discharge too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Ward 306 and the carers.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It's fine and my appointments are on time. I don't have any complaints.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I haven't got my results, it's terrible. I was moved from seat to seat and waited hours without any food or water for an MRI scan. The consultant told me I had to stay and said I couldn't go and get a sandwich. Next thing you know I'm being discharged.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had a letter the other day saying I had an appointment on the 30th but then received another asking if I wanted to stay on the waiting list. The problem is the services don't talk to each other.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that our service fell short of our usual standard in communication.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
My mom was referred to chest x-ray and then given two appointments and some nasal spray. The same doctors looked at it 3-4 times but didn't look properly. Then I requested a different doctor and he was the best.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Really good. I have it transferred from the local pharmacy and they will get it ready for you. Very good pharmacy here.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital. We are pleased to hear that you were so happy with the service you have received from our pharmacy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes, Patient Experience Team
My experience can only be described as 100 % positive ..
The staff from the HCA ‘s nurses, sisters, physiotherapists,
dieticians , auxiliary staff including housekeepers and catering were all excellent and of course the doctors and consultants were exceptional - great care - great empathy
Can not thank the team at Harborne Ward enough .
with the patients .
Dear Mr Hecht, thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received across the board from all our collegues in the Harborne Ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They're always busy and understaffed. I used to have a positive experience with them but recently it has been bad. They just kept giving me painkillers instead of the right medication
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I was seen at A&E within 3 hours. The staff were kind and helpful too.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I want to highlight that on 14th December I had a bad fall. Because the wait in A&E was so long the teeth I lost meant that the nerves had gone so the teeth could not be saved and now I have lost teeth. The nurse said if it was quicker they may have been able to do something. Over 10 hours wait.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
It's like a cattle farm here.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I went to visit my brother in law last week and was told beforehand that we had to wear masks. I got to the ward and we weren't told to put them on and the staff weren't wearing them either. It makes you think what is the point if they don't take any notice themselves.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard. Advice on mask wearing is given by the trust but not compulsory as it was previously in Covid.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
They do take care of me. Haematology are fantastic. I'm always telling them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Picking up medication can be on and off. They aren't always ready or available. But sometimes if I need to go back they can be ready within 2 days.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
They were brilliant. I was being a big baby because I don't like injections but they were cool and the gang. All good there and they kept me calm. I've been suffering with my bad shoulder injury and they have gotten me on the mend.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It's all been amazing. We have been really happy with the service today. They have been really good. Really looked after us as a family.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The car parking fees are £6.10 and I can only get a week pass. The treatment has been fine on ward 407. They cancelled it yesterday but arranged it again for today to have have surgery.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Very good, fantastic. They take care of her very well, every time.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They're fantastic, very good. They tell you everything you need. I have a lot confidence in them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have been here a few times and they have been alright.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They are very nice. They are very supportive of the patients.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They have been really good. Never ever had any problems with them. They're good people. I see them for my stoma as I've had an ileostomy and they have always been good to me.
Excellent. Really lovely people. I couldn't wish for better people they could treat me any better. They always see me on time and will help me. I ran out of needles and they sorted some more for me. I'm so happy.
They're so good. I had problems with my hearing aid and they have sorted me out. This hospital is worth 20 not just 5 out of 5.
I don't think anything is perfect. Sometimes appointments take so long to get. That may be because they have a lot of patients to see.
I came at 10am to A&E. I wasn't seen until 1:00am I had to wait so long. They said there were no beds on the wards.
They're helpful and friendly. The problem is, I haven't been given the right information when the test is going to be available. That is taking quite a long time.
I was an inpatient and had a kidney transplant. I was treated very well. I'm happy with the service and the hospital. The staff are great.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Renal Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
It was a good experience at the renal department, and the follow up appointment I had last March. They are excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Renal Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had an endoscopy there and I passed out during the procedure so I was in recovery a bit longer. The originally said I would need a procedure and be put under but they didn't find or see anything. They were good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your procedure has provided positive results even though you experience led to a longer stay in the recovery unit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I went to audiology and it was good. I have a hearing aid and they check it every so often. The team is so good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They check everything and are really good. They treated me well here.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
All good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They need to work on communication. You get appointments sent through. You get ready to attend and then you get a cancellation sent through.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the negative experience you have experienced with cancellations of your appointments.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Very busy A&E. They need more staff.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience during your visit to Accident & Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The dermatology consultant was amazing and explained the treatment plan in detail and then sorted the medication for me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was an inpatient there for a week. All the staff at cardiology were helpful, especially the night nurses. So kind and the food was good.
They treated my father in law for years. The staff are helpful but getting appointments was an uphill task at the dementia clinic.
It was a 4 hour wait at A&E but the doctor who examined me was very good and helpful. Provided me with medication and discharged me with full information.
I attend the cardiology clinic regularly. The staff are very helpful and always provide me with essential medication.
I waited 20 hours in an A&E cubicle because there were no beds. Poor service delivery.
I was treated for skin cancer at the centre. The staff are very polite and helpful. The care is excellent.
Excellent care and always book advance appointments for me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My consultant at plastic surgery was very kind and helpful. Excellent explanation of my treatment too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was treated there for prostate cancer and the care and treatment was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had a horrible experience at A&E waited for 9 hours without any support and help.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience you endured during your visit to Accident & Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The pharmacy there are always on time with my medication.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful team working in the Pharmacy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had an operation on my hand and it was all done in a day. The communicated with me well and they gave me a follow up appointment. Great caring staff. Great surgery and it went well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Rheumatology are brilliant. Really really good. They send my prescriptions to the pharmacy. They see me regularly and always give me follow ups. Really brilliant.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I was in and out of hospital all last year as I had a few falls which meant I had to stay. The care was really good. The nurses worked hard.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had surgery for basal carcinoma here. Everything was picked up quickly and surgery was done in weeks. Excellent care was given.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I waited 2 years for our appointment at the falls clinic to be told they will change the medication and you will be fine. My GP should have told me this.
It took 3 years to diagnose dementia.
The asthma nurse was really good with helping me and giving me reminders of appointments. She makes sure my notes are up to date. I can call her if I need to and she provided me with an asthma rescue pack.
I ended up staying in for 3 days. It was okay. They treated and cared for me well. They said they couldn't sort an advocate for me though.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They told me at A&E to use the computers to book in. The receptionists said how do you know how to spell, her attitude was really bad. I was having a severe asthma attack and they didn't give me any oxygen and I was there until late in the evening. I waited a long time. There wasn't enough oxygen so I had to share with another person. I ended up on a chair as there were no beds.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience you endured during your visit to Accident & Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The lung specialist found a lump and suggested they wouldn't operate because of her memory issues. They said they would write to the memory clinic to get an update on her before sending her to radiotherapy. There is good communication between the teams.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Radiotherapy is excellent. They have been superb. They talk to you like your a human being. They care. It's nice to know someone cares.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had a maxfax consultant appointment who then referred me to the dental hospital. The treatment explanation was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We apologise that your experience was traumatic. We are pleased to hear that you recieved excellent service from our collegues in the Maxillofacial Surgey Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My partner is in hospital and two physios who are not trained well decided to sit him out of bed. He had a stroke on the right side and can not stand for long. They used sara stedy and messed about too long and his legs went from under him he ended up all squashed up on the bottom of sara stedy, it took 5 people to decide how to get him up finally they got him on floor and hoisted him to the bed he is now covered in cuts, bruises and plasters. Not happy with them as they didn't informed me.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience your partner endured at the hospital.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
It was so traumatic and they said it would be a few weeks for the results to come through. It was such a traumatic experience. The staff were great but if you have never been through it before it is quite scary.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We apologise that your experience was traumatic. We are pleased to hear that you recieved excellent service from our collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Brilliant, good feedback from them. They got to know me quite well. I went regularly and they were excellent. They treated me so so well when I had cancer. I don't have to go much now.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The service at the eye clinic is not good at all. It's the very worst.
Dear Pearl,
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about your negative experience at the Eye Clinic.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Were only at AMU for 30 minutes and was transferred with suspected sepsis. Treated very well and were really good. He was later sent home with medication as he an infection and not sepsis.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They're very good at re-arranging appointments for me. Very helpful and accommodating. Last year the specialist cardiologist told me I didn't have that long left.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I go to the heritage building for check ups. They're very good there. I finished chemo in March and now I go every 3 months for CT scans. I'm happy with how often they see me then I have a consultant appointment three weeks after the CT scan. All is very good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Heritage Building.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
We always take a taxi as the carpark is so expensive. It's busy but easy to navigate the hospital. The staff are very good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had a big stroke and was rushed for surgery. I was on ICU for a week. The care before and after surgery was good. I can't fault them. They cared for me well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Generally the service is good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They wanted me to go for a scan at ENT so they referred me onto Good Hope as it was closer for me. They were really good at outpatients.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The service has been great. Staff have been friendly.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
They're organised and I'm happy with the service. The staff are okay and friendly.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Was on a second floor ward for three weeks. We found out my wife had cancer and was cared for really well. The treatment was smashing. I can't say enough good things about the hospital.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your wife received from our wonderful colleagues and that she was treated with so much kindness and care during her time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My wife was taken to A&E and was treated really well and quickly. The transferred her to a ward quickly even though it was so busy. Couldn't fault them at all.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your wife received during her time in A&E.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
This is my second treatment at oncology and they have been brilliant. Have had chemo and injections and they have been so good. My first treatment was last week.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Oncology department and that you were treated with so much kindness and care during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had a kidney transplant here and would rate them 5 out of 5 because they have been outstanding. I'm very happy with the care and nurses. I am very satisfied.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I am being treated for liver cancer and have received excellent care, support and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had my colonoscopy a few months ago and the staff were helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had an endoscopy last week. The staff were helpful and the procedure was straight forward.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endoscopy team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Very helpful and caring staff. Excellent care and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer service department and that you were treated with so much kindness and care during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Poor service delivery by the ambulatory care who are always trying to get an empty bed for the next patient and A&E is too long waiting times and provides rubbish treatment.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the long wait in A&E.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Needs to be more disability friendly. Not everyone has the latest iPhone or laptop. The technology I have I can't understand all of the words. I asked for an easy read version and they said no. They aren't doing what they're supposed to be doing. It's not set up for us mortals, everything is in Latin to me and I can't understand it. I have to go back and google everything.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
My main treatment was here. The staff were very helpful. They manage all my follow up appointments, they just send me a text about them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues, and that you were treated with so much kindness and care during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They were very good at A&E. They got me within 10 minutes. I was worried they would have to shave my hair but the doctor was good and glued it. They sorted me out rather quickly.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had shoulder and back pain and had appointment in November. It was very good. He listened to me. He asked me questions and said he would change my medication to another that works for me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I went to the neurophysiology department to test my fingers and they said I had the issue for a long time. They asked if it was the first time coming to them. Couldn't understand why it took so long for an appointment. He really took his time and explained things to me well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I waited for nearly 6 hours which is too long.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I ended up staying in for 3 weeks. I was looked after but they are completely understaffed.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I regularly go to orthopaedics for checks ups regarding my dislocated shoulder. The staff are very helpful and provide excellent care.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Poor because you have to wait too long so I wont go now.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I have regular appointments and they treat me well. Sometimes you have to wait longer.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The hospital doesn't have any answers for the treatment. It's good and bad in my experience.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
We went to A&E and they said my wife would need a referral from the GP . The GP haven't referred us. The hospital could only help so much.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear about the negative experience when attending our A&E Department with your wife.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I take mom to appointments there and they are very good. Very helpful to her and mom likes them.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We delighted to hear about the excellent service your mother received on her recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E after coming off my bike and damaging my knee. We sat and waited for 4 hours for them to tell me I couldn't be treated there as I was a child and would need to go to the Children's. They could have told me that when we booked in instead of waiting around for no reason.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear about the negative experience when attending our A&E Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have asthma so I get chest infections. I ended up in A&E and I never wait that long because it's a chest infection they see me straight away. They give me medication and tell me who I need to deal with when I get back home. The care is okay too, they are busy but they cope.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
So much help from physio and from neuro physio.
Having arrived at the QE very pessimistic about what's going on about my health, they gave me a session individually catered to me that built my confidence and also demonstrated aids I can use in my own home. All of this and their positive approach left me coming home in a much better position to tackle my health issues
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had a follow up appointment at ENT and they told me it was healing well. They said if I had any further issues I could get back in touch with them to discuss anything.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited a long time to check on a fracture in my nose. They said it was okay and gave me a date to come back to re-check it.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear about the long wait you experience when attending our A&E Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
For me its good. Mostly good. One doctor is no good. I don't understand them. They take care of me and my liver problems. The nurses are good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your father received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It's a very good hospital. The food is very good, the people are very good. The nurses, care, doctors are very good. So I am happy with the QE. Thank you very much.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your father received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited for 5 hours to see a doctor and he said you are fine and to take paracetamol and asked me to leave. Rude and unhelpful staff.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that our care fell short on your recent visit to our A&E Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
A complete lack of care and very limited support after a 6 hour wait.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that our care fell short and there was a long wait on your recent visit to our A&E Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
My father had his bypass surgery over there. The care and support was amazing.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your father received from our wonderful colleagues in the Cardiology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband was treated at the cancer centre and the care and treatment he received was second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your husband received from our wonderful colleagues in the Cancer Centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my bypass surgery at QE. The treatment received was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my hernia operation here and the staff were excellent and caring. The treatment and support was excellent as an inpatient.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E as I had a UTI and they found cysts on my kidney's. They gave me 3 days worth of tablets. I waited a good 4 hours before getting seen. Excellent treatment from the doctor who explained everything to me. They found the cysts on the scan and I didn't realise how bad the UTI was but they sorted me right out.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Can't fault them. Any treatment I have needed, they have been really good and caring too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very good. I had an operation on my throat and stayed in a few days. The care was very good and the staff were very helpful and nice.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have received excellent care and support at audiology centre QE. The staff were helpful and it was a good service.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Audiology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my radiotherapy at the QE. They provided support and help. The staff were excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Oncology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very well managed hospital with excellent facilities and staff are amazing very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My daughter had a kidney transplant over at the QE and the care and treatment was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service your daughter received from our wonderful colleagues in the Renal Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Went with my mom to A&E and there were more than 100 people waiting to see a doctor or nurse. Poor service delivery.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother received a poor service when attending our A&E department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The doctors are really good and they see me on time when I have an appointment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went with my mom to A&E with a cut on my arm. I was seen within 2 hours. Excellent treatment was provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Patient admitted yesterday. Patient age 74 who is suffering from multiple health complications. Patient hasn't been put on treatment plan yet, which is not acceptable for senior members of society especially those who served the country well. God Bless the King and the remains of our NHS.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are had a negative experience whilst attending our Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The consultant at the shoulder clinic was very helpful and explained the treatment plan very well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Shoulder Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I fell and hurt my shoulder. I went to A&E and they provided quick and excellent treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My mother has a bypass over there. The care and support provided was second to none.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your mother received from our wonderful colleagues in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Long waits at A&E. I had the nurse check me 3 times whilst waiting and they provided me with tea, water and food.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency department. However, we are sorry to hear about the delays.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was seen within two hours by a very good doctor who provided excellent treatment and medication.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My dad had his heart bypass here. The care and treatment was really good.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your father received from our wonderful colleagues in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Excellent support provided by the staff during and after my MRI.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the MRI department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was treated there for a fractured shoulder. The treatment provided was excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Fracture clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had to wait a long time for an appointment.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues regarding the wait time for an appointment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
My husband was a regular visitor to the liver clinic for blood tests and assessments. The staff provided good support to him during the treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your husband received from our wonderful colleagues in the Liver clinic
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was treated at skin clinic for an infection. The dermatologist was very helpful and explained the condition very well.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Dermatology.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The staff at radiology were supportive and helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Radiology.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband was treated there for liver cancer, unfortunately he died a few months ago. The staff, care, support and treatment was all excellent.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Oncology. Please accept our condolences for your loss.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had my surgery to fix my nose there. The plastic surgeon was amazing. I will give them five stars for excellent treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Plastics Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I smashed my nose in a car accident and was taken to A&E. The staff provided immediate medical support and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It was a very long wait at discharge pharmacy. It took them an hour to put my medication together.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a negative experience when attending the Pharmacy.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
When I was moved to ward 517 the bed wasn't ready and I had to wait on a chair for 4 hours. Another example of poor service delivery.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a negative experience on ward 517.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I went to A&E and waited 36 hours for a bed which is shameful and a very poor service delivery.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a negative experience in our Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I recovered from cancer. I was provided with excellent care and support at the cancer centre.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your husband received from our wonderful colleagues in the Cancer Centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My husband has bypass surgery over there and the care and treatment was amazing.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your husband received from our wonderful colleagues in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited in A&E for 3 hours which is okay. A lady next to me was crying with pain and nobody helped her. I went to the receptionist to explain it to them and the receptionist said look, we have a system and there is nothing I can do. She has to wait until she is called by a doctor.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a negative experience in our Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had a good experience here.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Be prepared to wait for hours in pain. A&E is very slow moving.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait in our Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I was referred to the memory clinic. They have done all the tests and I am waiting for the results. The staff are very helpful.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Memory Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went with severe tummy pain and was seen within 2 hours. Excellent treatment provided.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The outpatients pharmacy staff are very helpful but I had to wait an hour to get my medication.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the pharmacy. However, we are sorry to hear about the delay in getting your medication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Excellent staff. I was seen on time too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very kind and helpful staff. I received excellent care and treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
A very slow moving environment. They need more resources to run an efficient service.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the service you received in our Emergency Department wasn\'t up to par with our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I was in and out of A&E within an hour. I received amazing emergency treatment.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very helpful and caring staff at cardiology. I was an inpatient for a week and they took great care of me.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues on the Cardiology ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E with chest pain and was sent to cardiology within an hour. They provided excellent and quick support.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was treated there for a severe skin infection. The consultants are very friendly and listened to me
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was admitted after breaking my hip. The hospital has gone downhill and the staff do not help. They don't have time for their patients. It's not a good hospital anymore at all.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I go to the eye department and they are very good and see me regularly. They have also referred me to Focus to get help with reading aids.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Ophthalmology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Quite good. Long waiting times in the queue due to the sheer volume of patients there. The doctors and nurses are helpful. They said the waiting list was long and they would send a follow up as soon as there was one available.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about our colleagues were helpful on your recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I had an MRI scan and ended up having a scan on the brain and got it arranged quickly. The GP followed up with the results.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the MRI department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Went for CT scan and x-rays. They are quite efficient.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They see me once a year for polio at neurosurgery. They're lovely.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurosurgery department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I visit the orthopaedic clinic once a month. It's good, very informative. Always on time and very nice staff. It's a nice service.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Orthopaedic department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The consultant for my eyes is brilliant. I go once a year for my check ups after a stone went into it and split my eye. I also have physio in a group session for 6 sessions too.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Ophthalmology and Physio departments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Excellent at respiratory medicine. I see them every 6 months. They're brilliant.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Respiratory department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I attended the pacemaker clinic, they are very clever people. I had to have it adjusted and she listened to me carefully and actually resolved the problem and adjusted the setting properly. Very good department altogether. Overall I love the QE.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Pacemaker Clinic
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They sent us leaflets on exercises to do but if in pain it's hard to do exercises. Not sure how long we to have to wait for the appointment to come through.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are finding it difficult to complete the exercises given due to pain and are unclear how long it will be until your appointment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
It has taken a year to get an appointment with pain management and I haven't had any update so far. I have to chase them all of the time.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting tan appointment and you have not received an update.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
They didn't do an x-ray after my RTA, they said it was muscular and they didn't keep me in. They just said it's a long wait and it's muscular.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are so sorry to hear that and x-ray was not completed when attending our department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes, Patient Experience Team
They have given me exercises and have referred me onto the Royal.
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are so glad to hear our colleagues gave you some exercises to complete and you have been referred for further treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes, Patient Experience Team
I had an x-ray on my chest that was good. I was in and out quickly. Someone is waiting for you at the room after being called in and explains the procedure well.
Patient Experience Team"
I had an MRI scan and the staff gave me the results within 2 weeks. I have been put on a waiting list.
The care at minor injury was okay. It was a 2 hour wait. I didn't mind waiting and they looked after me none the less. They had other people more ill than I was so it was okay. I understand it takes a while.
I have arthritis in my knees and I've had to go for regular check ups. They have been okay and the hospital is very busy but they explain everything and help to manage it.
I have ovarian cysts and they are keeping an eye on them. I had tests and they arranged a follow up very quickly.
I broke my femur bone and the QE said they needed to operate. The Royal said they would do it and transferred me to them quickly.
I had to sit and wait for a while as there are a lot of people but that is expected. It was good at the eye department.
I go there for check ups every 6 months. The care is excellent.
Were very good when I went to dermatology. They discharged me on an open discharge and said if I needed to go back to contact them. Really good there.
I have used the cardiac department there and they were good. They referred me onto Birmingham Women's and have been amazing.
They saw me at ENT every two weeks, after having a really bad ear infection. They kept an eye on me and were really good and helpful until I was discharged. They said I could contact them again if I needed to.
Standard waiting times at A&E so you can't complain. They saw me and got me referred onto ENT really quickly which was great.
It's alright. My daughter has Crohn's disease so we're quite regular here. It was a pretty quick referral process as well as her diagnosis.
My husband uses this hospital so it has been fine. Really good. We can park on the disabled car park as my husband has a blue badge.
It's very good. I have visited on a few occasions.
My second appointment has all been fine so far. I was referred by my GP . It was supposed to be done within 2 weeks but I got a cancellation and came a week later for it to be sorted. I don't live far away from here either.
It's the first time I have been. The consultant was OK. The car parking charges on the letter were not up to date. The signposting was confusing so we ended up parking in A&E.
I can count on one hand how many times I have been to this hospital but it's fine here.
A very neat and clean hospital with lots of parking and good coffee shops and restaurants.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the facilities on your last visit.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I have had my MRI and all the scans here. The staff have provided excellent support.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you in the MRI department
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I come here for regular blood tests, the staff are very kind and helpful.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you in the Renal department
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I am on the list for a kidney transplant. I have been on it for a year and they say I may have to wait another 6 to 7 months.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re very sorry to hear that you have been on the waiting list for a kidney for over a year and have been told it will be a further 6-7 months.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
My wife is being treated for severe skin infection at the dermatology clinic. The care and treatment provided has so far been excellent.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to your wife in the Dermatology department.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I had my MRI and all the other scans done here. The staff are good.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you in the MRI department
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I went to A&E with a burnt hand and they provided quick care and treatment.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you in A&E.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
Excellent support provided. They listened to me and corrected the fault with my ear piece.
Thank you so much for sharing your feedback about Queen Elizabeth Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you .
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
Very well planned hospital with a lot of volunteers all over the hospital to help patients.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful volunteers.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
Long waits and very little support provided to my brother. Not happy with the care provided.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your brother received little support during his visit and the care provided fell short.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I went to A&E with an asthma attack and was nebulised straight away.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
My mother was treated there for breast cancer. She received excellent treatment, care and support. The consultant was amazing.
My mom had her MRI there. The staff were really helpful.
It was alright. I go for my heart appointments. The doctor is very nice there.
I had an MRI appointment on a weekend. The MRI had broken when I got there and so they had to rebook the appointment which was annoying.
I attend the fracture clinic regularly. The support provided by the consultant has been amazing. I have almost recovered.
I went to A&E with a fractured shoulder. They referred me to fracture clinic straight away. Excellent and quick support provided.
I went in with severe shoulder pain and was seen in A&E within half an hour.
I have had many appointments at pain management and have not been happy with the outcome. They are now transferring me to Heartlands.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really sorry to hear you have not been happy with the outcome of your pain management appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I had an appointment for my shoulder. The consultant said they would need to operate on it which is scary.
I go there for my own appointments and they are very good. They are helpful and they listen to me.
I go every year for my liver. They are very good there. They see me on time. I don't have to wait and the doctor explains everything very good to me.
I had a catheter removed here but about 4 weeks later I started having problems with constantly needing to wee. I'm having a longer CT scan. The op was a success but this problem with my waterworks is embarrassing.
I had an MRI scan here, they messed me about a bit. I waited 6 weeks instead of a couple of weeks that I was advised.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the delay in getting your MRI scan
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
My mother was treated there for a mild heart attack. The care and treatment provided was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear the care and treatment was excellent your mother received from our colleagues in Cardiology.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I was treated there for skin infection. The care and treatment was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear the care and treatment was excellent you received from our colleagues in Dermatology.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
It's really good. They checked me. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear you had a positive experience with us.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
It's the same service wherever I go.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I broke my finger whilst playing cricket. I was seen within an hour.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the timely care you received from our wonderful colleagues in the A&E department
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I had a large nose bleed and was taken to A&E. They immediately provided excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment you received from our wonderful colleagues in the A&E department
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
My mom had her double heart bypass at the QE. She received excellent care and treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
The service is very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I had an operation last week. They helped me the surgery was wonderful.
\'Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service and care you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I went for an appointment as I had an operation on my foot. They care for me well. It's a good service, the care was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service and care you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I went with suspected heart attack , sent by GP. Have chronic heart disease. Kept waiting in A&E for over 14 hours, then they came rushing in with wheelchair and straight to resus. They said it was because of delays due to blood test results. I was told I had had 2 heart attacks .
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the wait and experience you had whilst attending the A&E department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
Perfect care on ward 4. The one nurse was lovely. Really caring and looked after me. The discharge process was long. Waited from the morning and got discharged on the evening.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues and that you were treated with so much kindness and care during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
It was a long wait at A&E. They handed me a splint and said after x-rays there was no break. I went back for the third time and they said there was a break and it would need an operation.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to attend A & E multiple times
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Georgia Clarke
Patient Experience Assistant University Hospitals Birmingham
They were fantastic. Mom ended up back in after being discharged the week before. She had a fall. They put her on oncology ward, 622 as there wasn't any space anywhere. She ended up with sepsis and said it was a failed discharge. The staff were fantastic, I couldn't fault the care. They sorted the infection and got her transferred to Moseley Hall for physio as she has lost loads of weight and lost mobility.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues on ward 622 and that you were treated with so much kindness and care during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Georgia Clarke
Patient Experience Assistant at University Hospitals Birmingham
I have used the service a number of times and I have had to wait a long time to be seen at A&E. The care and treatment has always been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been some long waits to receive treatment we are pleased to hear that the care you\'ve then received in the Emergency Department has always been excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I took my daughter to A&E with stomach pain and they referred her to the paediatrics at the QE. She was seen quickly, within 2 hours.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you daughter was seen, referred on to paediatrics and then treated so quickly after you attended the Emergency Department with her.
If you would like to provide any more information or further feedback about you and your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultant at the paediatrics clinic was very helpful and referred my daughter to the Children's.
Dear relative
Thank you so much for taking the time to provide feedback about University Hospitals Birmingham - apologies for the delayed response. We are really pleased to hear that your daughter\'s paediatric consultant has been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have recently seen a dermatologist at the QE. The medicine prescribed as helped me a lot.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received from the dermatology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 3 hours in A&E to be rushed when I was seen by a doctor and convince me nothing was wrong with me.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the length of wait and the care you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have no complaints with the staff or quality of care at the cancer centre.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you\'ve been receiving at the Cancer Centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Reception staff are very good. I am here with my sister and the reception staff are very cheerful. There should be better signposting as some people are sitting in the wrong place.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleaesd to hear that the staff have been kind to you and your sister we are sorry to hear that there have been some issues with signposting and navigation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The MRI consultant was brilliant. However health impacts in different department need to be considered more and listened to.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the MRI consultant has been so good but sorry to hear that there have been some other issues with communication and information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The experience here is good. The staff and reception have all been lovely. The care is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received and that the staff have been so lovely.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband found out only 9 weeks ago that he had a tumour and he is here today to have it removed. Overall we are very pleased with the consultant and staff here. They aren't as good with communication regarding out appointments however as the letter for the one today is still in the post. Email correspondence would be better. Luckily todays was written down on the pre-op appointment.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that your happy with the care your husband has received from the consultant and other staff we are sorry to hear that there have been some issues with communication - specifically when you are receiving appointment details.
If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultant was good and listened to me. My concerns were validated too. I was offered a referral.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received from the consultant and in particular that they listened to you and validated your concerns.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I find all the services at rheumatology excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you\'ve been receiving in the rheumatology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's really difficult to get around and find where you need to go. Directions need to be made clearer.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have had some difficulties navigating the building.
If you would like to provide any more detail so we can investigate, or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
People say they get lost but the friendly, helpful staff take you to where you need to go.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were so friendly and helpful and made sure you were able to navigate the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to outpatients for a follow up on my hand today. The staff were good and helpful, they checked to see how my hand was doing.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with your outpatient experience and that the staff checking your hand were so good and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good on the ward. I stayed for 2 days. The ward staff and nurses were very helpful. It's a clean hospital. Good information given and a follow up appointment provided too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your inpatient stay - in particular the helpful staff, the cleanliness of the building and the communication and information you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there last week when I cut my palm with a knife. I waited for 7 hours to be seen and they admitted me for surgery the next day.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham Emergency Department, and the inpatient ward you were admitted to for surgery on your hand.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Urology decided they need to complete an investigative procedure. They arranged it very quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your investigative urology procedure was arranged so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Under neurology for a cyst that was removed from my sons brain. They see him every 6 months or so. They explain things well. Good communication.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care your son has been receiving at his neurology appointments - in particular regarding the communication and information.
If you would like to provide any more information or further feedback about your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son has had a day procedure. The communication was good about the appointment and after seeing the consultant. Really good so far.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your son\'s day procedure went well - in particular the communication beforehand and afterwards.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken through to SDEC and sat for 3 hours. They did blood tests and went through everything, ruling out meningitis and everything else. They gave me morphine, ECG, everything you could think of. They sent me home with co-codamol.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the thorough care you received in SDEC.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E as directed by my GP. I had a head scan and consultation within the hour. I then waited for 2 hours but they offered me lunch and biscuits and drinks. They looked after me well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and received your head scan and consultation so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. No problems. They're all really good staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your\'re happy with the neurology care you\'ve received and that the staff have been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. The doctor was lovely and took their time. They arranged a follow up.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that the ophthalmology doctor looking after you was good and took their time when providing care to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E in March and they admitted me for bleeding from having haemorrhoids. They checked everything, had different scans and they diagnosed me with a colitis ulcer. The treatment is good there, quality service.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you are so happy with the treatment and care you received in the Emergency Department when being diagnosed with a colitis ulcer.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an MRI scan here and it was the worst experience ever. They said they couldn't find the lump on the scans so they referred me onto the Royal.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hearthat you weren\'t happy with the experience you had at your MRI scan.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have blood tests every 3 months and then haematology call me to discuss the results. They're good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive at your regular blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not very good. Some doctors are better than others. They need more doctors that speak different languages. The interpreters are good when they are here, they are helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have encountered some language barriers when accessing care here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been very good when I have used them.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy withe care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My partner has been going here for 5 years for treatment and he is still alive. I give them 4 stars.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear that you\'re happy with the care your partner has received over the last 5 years.
If you would like to provide any more information or further feedback about your partner\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service was not good. My mom was not saved or looked after properly. She died as a result.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you are so unhappy with your late mother\'s care.
Given the concerns you raise if you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very good pharmacy. I get my chemotherapy tablets from there. It's excellent, I am in and out.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the speedy and efficient service the pharmacy provides in dispensing your chemotherpay tablets.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go every month for chemo tablets. They are really good there. The doctors are brilliant. They check up on me and answer my questions. They have been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff in the oncology team have been so good - both in terms of monitoring you and answering all of your questions at your regular chemo appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Doctor sent me here and they gave me a slight increases in my angina medication.
Dear Patient
Thank you so much for taking the time to provide feedback about your angina treatment at Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been okay, it's just the waiting times really. I went to get my cut glued and they didn't do it properly the first time so it split. I had to go back with my 5 year old son and waited for 12 hours. I think they should offer refreshments really. I went the early hours of the morning the nurse was really good.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that there were issues with your care in the Emergency Department - in particular the long wait to be seen, the absence of refreshments and having to go in more than once to get the treatment right. On the other hand we are pleased to hear that you\'re happy with the care you received from nurse in the early hours of the morning.
If you think it’s appropriate and helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I took myself to A&E. They had to do an operation on my kidney as there was a blockage.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience of care in the Emergency Department and during your kidney operation at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had one of my kidneys removed due to severe infection.
Dear Patient
Thank you so much for taking the time to provide feedback about the care you received at the Queen Elizabeth Hospital Birmingham whilst having one of your kidneys removed - apologies for the slightly delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my knee replacement surgery at the QE. The care and support was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care and support you received during your knee replacement surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not very nice. You get some people in there making people's lives a misery. They kept me in for one day when they could have given that space to someone else. Kept me in for safety when they didn't need to.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you received during your stay here and that you feel that space could have been allocated differently.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I attend for epilepsy checks and they're good. They sort out my medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive at your regular epilepsy checks.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in with kidney stones at 9PM and wasn't seen until 3AM. I ended up staying for 3 days. The staff were good. It was very busy and noisy. I didn't sleep well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry that you had a long wait to be seen in the Emergency Department and that the environment could be noisy, we are pleased to hear that the staff looking after you were good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans and MRI were done here. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so helpful at your scans and MRI appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I had a second opinion here. My chemotherapy was here. Excellent care and support was provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received both when seeking a second opinion here and during your chemotherapy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I have attended dermatology many times. The doctors and nurses are amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received from the doctors and nurses at your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Very helpful and kind staff. They made things easy for me by exploring everything in a simple way before the MRI scan.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received before and during your MRI scan - and that staff were kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
My sister was treated for breast cancer at the QE. She has fully recovered. The care and treatment was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the treatment and care your sister received whilst being treated for breast cancer.
If you would like to provide any more information or further feedback about your sister\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
It's a bigger hospital so if you know where you are going it's okay. The staff are good. If your good with them, they are good with you. I see the same doctor every 4 months and been with them for over 20 years at rheumatology.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve been receiving in the rheumatology department at your regular appointments over the many years you\'ve been attending.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I had my gall bladder there and was an inpatient for a week. The ward was dirty, food was tasteless and staff were rude.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you are so unhappy with the care you received during your inpatient stay - in particular that the ward was dirty, the quality of the food and attitude of the staff looking after you.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband was treated for advance lymphoma at the cancer centre. Later on, he was referred to the ROH. The consultant helped a lot.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care your husband received at the Cancer Centre whilst being treated for advanced lymphoma - in particular the assistance the consultant was able to provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
My wife was treated here for liver cancer. The care she received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care your wife received whilst being treated for liver cancer.
If you would like to provide any more information or further feedback about your wife\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
They are looking after my husband very well. They are doing their jobs brilliantly. He is very happy with the care.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care your husband has been receiving and that he is too.
If you would like to provide any more information or further feedback about you and your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Very happy with the service. I don't have any problems with them.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you have received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I was treated at the kidney/renal ward for a number of issues. I spent 2 weeks as an inpatient here. The care and treatment was excellent during that time.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent care and treatment as an inpatient on the renal ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I am a regular patient at the liver clinic and the hospital is excellent. It has very kind and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you receive at your regular liver clinic appointments - in particular the kind and helpful staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
My mom was on a covid ward for 3 months. The care, support and help provided to her and the family was second to none.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother (and her family) received on the Covid ward during her 3 month stay.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Excellent support, care and help provided at the fracture clinic. The consultant was very helpful and explained things very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dreally pleased to hear about the excellent care, support and help you received at the fracture clinic - and in particular that the the consultant was so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I went into A&E with a broken ankle and was seen straight away and referred to the fracture clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen, treated and referred to fracture clinic so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her chemotherapy at the QE cancer centre. The care and support provided was second to none.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care and support your mother received during her chemotherapy treatment at the Cancer Centre.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My elderly mother was admitted to A&E, very poorly. She spent 2 months in hospital. Clinical staff were terrible. They were eating, drinking and chatting amongst themselves. Ignoring patients. There were items in the cubicle from a previous patient. There was no offer of empathy from nursing staff particularly.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear your mother had apoor experience here - in particular staff attitude and the lack of empathy from the nursing staff.
If you think it’s helpful we are keen to listen to your concerns aboput your mother\'s care in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her triple bypass at the QE. Excellent care and treatment was provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment and care your mother received when she came in for her triple bypass.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my ankle surgery at QE. The care and support received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care and support you received when you came in for ankle surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and short of staff at A&E. They need more staff and resources ASAP to run efficiently.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you ewere unhappy with the care you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Low staffing problem there. There wasn't any breakfast. The aftercare was lacking after the surgery too.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you encountered issues with the care you received during and after your surgery.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Unpleasant unkind consultant. Poor.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had a bad experience with one of our consultants.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my heart bypass done at the QE. The care and treatment I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care and treatment you received during your heart bypass here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an operation to have a stent removed in my kidney. I've had it done several times, last one being in June. The operation was successful and was sent home the same day. The staff were great, doctors and nurses excellent. The hospital is always very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you received when you had surgery to remove a stent in your kidney - in particular how great staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had his cancer treatment there a couple of years ago and we couldn't say a bad word. They were absolutely excellent. The care was second to none, the staff were incredible.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care your husband received when he was having cancer treatment.
If you (or your husband if appropriate) would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my first operation where they were meant to remove the lymph gland but they did a biopsy instead. We find information has been clear but it depends upon the staff you speak to as it can be contradictory. I got greeted when I came for the biopsy. I queued and told them my name and all of the nurses were waiting, everyone had a designated nurse. It was really well organised.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall you are happy with the care you received but sorry to hear that there was at times some contradictory information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been very good, I can't complain. I spent spent 6 days in January 2024 on the respiratory ward. The care and communication was good. The surgery was meant to on the Monday but they couldn't do it, they explained and said it would be on the Tuesday. All has been a positive experience.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received on the respiratory ward - in particular the communication around the slight delay to surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very long waits and unhelpful staff at A&E. Most of the staff are clueless about what is going on.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you aren\'t happy with your experience in the Emergency Department - in particular the long waits and your experience of the staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with severe stomach pain and they diagnosed it as E Coli infection. I was given medication and sent home.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience in the Emergency Department at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The waiting at the pharmacy is not that long. They attend to you very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the waiting time you expereinced in the pharmacy department and that the staff there provide an excellent service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Services have been good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The cardiology department staff attended to me very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you\'ve been receiving in the Cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had a good experience here, over the last 20 years.
Dear Mark
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve been receiving here over the last 20 years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long waiting times at this hospital and expensive parking charges. The staff are really nice though.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you expereinced long waiting times and expensive car parking charges we are pleased to hear that you received good care from the staff looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken to A&E by ambulance after a car accident, after assessing me they provided initial treatment, they referred me to the fracture clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about your care in the Emergency Department and Fracture clinic at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care, treatment and support provided at the fracture clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received excellent care, treatment and support at the fracture clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to QE cancer centre for a second opinion. The consultant listened to my concerns and explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received at the Cancer Centre after you were referred there for a second opinion - and that the consultant listened to your concerns and explained everything well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been on the waiting list for thyroid surgery for the last 7 months. It's a very long time but staff are excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you\'ve been on the thyroid surgery waiting list for so long we are pleased to hear that the staff loooking after you have been so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my cataract surgery done last week. Today I am here for follow up appointments. Excellent care and treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you received both during and following up your cataract surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're good. I have used lots of different departments and they have all been good. I have no issues with the hospital. I use them when I need to.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received from the various departments you have been under.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely fine, they're quite efficient. If I turn up before my appointment time they will see me and I will be in and out within 20 minutes. They're very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you receive from the renal team - in particular the efficiency and the speed that you are seen in clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am under them for long covid. We don't know what's happening, but they're monitoring me and I'm doing physio. It's helpful. I just get hit by complete tiredness.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive from the team managing your long Covid.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Quite good, pretty good, no issues with them and I see them regularly. They are really good, they keep on top of appointments and communication about appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive from the ENT team - in particular the communication regarding your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have chemotherapy every 2 weeks and every cycle was 36 hours. It ended in May this year. It was intense but the staff were great and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received during your chemotherapy cycles - and that staff were great and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The team that saw me after my PEG tube came out said they would put me in the queue at 5AM, they had done the surgery by 10AM the same day. They then told me to go home and eat and drink as normal as they said the tube had been pulled out when the staples were removed.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your surgical care and that it was done so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I spent the night in A&E after the peg tube came out of my stomach. The seating wasn't great. They offered me morphine and I was in and out of sleep. Wasn't sure if I was having an operation, they took me to the emergency surgical ward at 5AM to discuss what was going to happen going forward.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are sorry to hear that there were issues with your care in the Emergency Department and some potential communication issues regarding whether you would have surgery or not.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had knee surgery in February and at the end of June I could hardly move. My husband took me to A&E and a bed was found at 3AM. I had x-rays on my pelvis and some blood tests. I was told that everything was fine by the consultant. I insisted it was a hip problem not pelvis. I ended up paying private for a consultation and then surgery privately for a hip replacement.
Dear Margaret
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you weren\'t hapy with the care you received after issues following knee surgery.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The hospitals speak with each other. They have done scans and the QE have looked after the cancer side of things . I go every 3 months for a scan. The treatment has been amazing. Really happy with them.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you\'ve received from the cancer services team - in particular the communication between sites, the qulaity of the treatment and the care you\'ve received from the QE team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A far busier hospital. I've only had one bad appointment there but in all fairness we did speak to them and said we didn't want to see that member of staff again. Everything else has been fine with them.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a bad appointment we are pleased to hear that otherwise you are happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I should have had a 6 month follow up appointment for cataracts but they cancelled due to staff shortages. When I went 6 months ago they checked and said it didn't need surgery yet.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that your 6 month follow-up appointment was cancelled.
If you stil haven\'t received the follow-up appointment please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a brain scan but I suffer with claustrophobia so I couldn't go in the MRI. I had to have a doughnut CT scan instead. The staff were perfect, really nice and helpful. To keep you calm they talk to you and that. It was just the waiting sometimes as it can be hours. You just have to sit and wait.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received such good care at your CT scan and that staff went out of their way to help you remain calm.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Alright but they didn't see me on time. I got there 15 minutes early too. The staff were good and they said they would send the results to the doctors.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren\'t seen on time we are pleased to hear that the staff were good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were fabulous 2 weeks ago at cardiology. Very good. The specialist is just wow. Sits away from the computer and talks to me, looks at me and really listens to me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you\'ve received from the cardiology team - in particular the communication skills of the specialist.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E and the nurses were behind the computer and not helping or communicating with me. There were long waits. I was kept in and there was no personal touch. I felt like they took no notice of me because I am older.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had a long wait in the Emergency Department, you felt that you didn\'t receive the personal care you needed and that you felt ignored because of your age.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When I have gone there, I have felt like I'm wasting their time. They don't help you really. I've given up with them. If I got ill again I would have to go to another hospital. I would rate other hospitals over them.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient. It was perfect.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are so happy with the care you received as an inpatient.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a colonoscopy after being referred here. I did have to wait but eventually I got seen. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait to be seen when you attended for a colonoscopy we are pleased to hear that you received good care at the scan itself.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a scan here. They scanned my whole body. The psychiatrist who referred me didn't tell me why they were doing it so I don't know the results or why it was done.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you didn\'t get an explanation of why your pyschiatrist referred you on for a scan and that you haven\'t received the results of that scan.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for an ECG and it was absolutely fine. I got there really early as I was afraid of missing the bus. They allowed me to wait even though I was so early.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re happy with the care you received at your ECG appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in for 2 weeks, I had high blood pressure. I went to renal for an appointment and they ended up admitting me. The care was okay there. When I was discharged they took me home by ambulance. They said they would put a care plan in place but never explained it. There needs to be better communication and explanation.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you didn\'t receive an adequate explanation of your care plan after being discharged.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Physiotherapy is good. They looked at my arm and gave me gentle exercises to do. I saw them 3 times over a 6 week period. It was helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received from the physiotherapy team at your three appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I hurt my arm on the tram so went to A&E the next day after going to my GP. I waited 6 hours in A&E and they gave me a sling which helped.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the Emergency Department despite quite a long wait.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's better than other hospitals. There's more staff so things get done quicker. It also feels like they are trying to help you in that A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve received from the trust, in particular from the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Brilliant. Neurology is very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you\'ve received from the neurology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I took my dad and the waiting time was too long. They never answered any of my questions either.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care your father received - in particular the waiting time and the failure to answer questions to your satisfaction.
If you think it’s helpful we are keen to listen to you and your father\'s concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with chest pains and was seen straight away. I within an hour I was shifted to cardiology department.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department and then moved quickly to the cardiology department after coming in with chest pains.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The medical procedure was not an effective service. Radiotherapy was no good.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are sorry to hear that you weren\'t happy with the care and treatment (specifically radiotherapy) that you received
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The opticians refer me to the QE for my contact lens. They help me no problem.
Dear Patient
Thank you so much for taking the time to provide feedback about the Ophthalmology team at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There was a worry I was anaemic so I had an endoscopy to eliminate it. The doctor was thorough and said there was nothing to worry about. They were lovely. They were good there.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received whilst being investigated for possible anaemia and that the staff looked after you so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a nice hospital. I have a pacemaker as I had two heart attacks last year. I go every 12 months now. It used to be every 6 months but it's working okay so don't need to go so often.
My brother had his bypass operation over there 2 months ago. He is very happy and satisfied with the care and treatment provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your brother is so happy with the care and treatment your brother received when he came for his bypass operation.
If you or brother would like to provide any more information or further feedback about your brother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband was treated there for Lynch syndrome. The consultant was very kind, informative and helpful.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your husband has received from the consultant treating your husband\'s Lynch syndrome and in particular how kind, informative and helpful they have been.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am being treated for MS at Neurology. The consultant is very helpful. The only issue I have is the cancellations of appointments twice with no proper notice given.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that the consultant involved in the treatment of your MS has been so helpful we are also sorry to hear that there have been two occasions when appointments have been cancelled. If this occurs again please do get in touch.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I has some tests there about 3 weeks ago and I am walking over there now as I haven't heard anything.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that there have been delays receiving test results and hope that these have now been resolved.
If not please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I attended A&E on advice from 111 call. I was seen promptly
( within an hour) by a very polite and efficient doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen quickly in the Emergency Department and the doctor looking after you was polite and efficient.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had my MRI done here. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff at your MRI scan were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care provided by a wonderful team of professionals.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care provided by the cardiology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The parking is the problem. All disabled spaces are full. Staff at neurology are good. There is no waiting for the appointment. They call us in quickly. They have a self check in but we prefer to go to the reception.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have encountered issues with car parking and we\'d be keen to hear more information about exactly where and when the problems occurred, we are pleased to hear that you are otherwise happy with your neurology appointments and that are always seen quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my MRI scan there twice. The staff were very helpful and kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received from staff at your two MRI scans and that staff were so helpful and kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly go there after every 6 months. The provide excellent advice and information.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that at your regular appointments you are provided with excellent advice and information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my eye surgery at the QE. The staff were amazing and very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so helpful with the care you received during your eye surgery and that staff were so amazing and helpful!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had his bypass at the QE. The care and support received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care and support your husband received during and after his bypass was excellent.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I attend renal regularly. The staff are very helpful and cooperating.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you\'ve been receiving at your regular renal clinic appointments - and in particular that the staff are so helpful and cooperating.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very quick in response. I was seen within 30 minutes. Excellent care and support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen so quickly in the Emergency Department and that the staff provided excellent care and support.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend dermatology clinic. The consultant is very helpful and well informed.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your dermatology clinic appointments have been going so well and that your consultant is so helpful and well informed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have provided excellent information and support to my husband.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the hospital has provided such excellent information and support to your husband.
If you (or your husband) would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All the renal clinics run on time and staff are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleaesd to hear that your experience of the renal clinic has been so positive - in particular that the staff are so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband waited in A&E on the trolley for 8 hours as there were no beds available for him.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that your husband had such a long wait in the Emergency Department before he was allocated a bed.
If you think it’s helpful we are keen to listen to you and your husband\'s concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans and MRI have been here. The staff at radiology have been very kind and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that are happy with the staff that took care of you during your scans and MRI - and in particular that they have been so kind and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been treated here for kidney cancer. The staff are excellent and have provided good support and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received during your kidney cancer treatment and that staff have been so supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my MRI at the QE. Everything went smoothly. Staff are excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your MRI went well and the staff taking care of you were so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my surgery at QE. I was an inpatient for 10 days on the orthopaedic ward and the care was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you received as an inpatient after your surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with my mom and she was seen straight away. In and out within 2 hours.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was seen and treated within two hours when you brought her to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
During covid, the doctor told me he would send me a letter but I waited 4 months before I could get an appointment and I was so sick and sensitive to long-term treatment by oncology. Fortunately, I was able to get back on track and there has been no issues with the hospital since. It's all going well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are really sorry to hear that you had issues with your treatment and care during the pandemic we are really pleased to hear that things have improved since and you feel that everything is back on track.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
An excellent service. No problems.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred here by my GP. It's good, no problems.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received here since being referred by your GP.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to rheumatology in 2020. I have received wonderful care, regular blood tests and reviews.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you\'ve received from the rheumatology team since 2020.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been very good. I am very happy with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I'm satisfied with the service, it's very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Travelling here is okay as there is a bus and train station nearby. The parking is too expensive and very difficult to find a space. Everyone here is really nice and friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have found the parking to be too expensive we are pleased to hear that the staff have looked after you well and they have been nice and friendly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've had a bad experience coming here due to a lot of traffic. There are lots of taxis at the entrance so lots of queues. The hospital is big so it would be good if there were a map so navigating around isn't so difficult. The staff have been very nice. The internet service is very bad in the hospital. I can't get internet access.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had problems with internet access and navigation, and would be keen to hear more information about those concerns, we are pleased to hear that you\'re happy with the staff that have been looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My overall experience of the first time coming here has been very good. I caught the bus as the parking is difficult to find and expensive. The staff here are good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had difficulties parking previously we are pleased to hear that you are otherwise happy with the care and experience you\'ve had.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good staff here. The help desk was very helpful for my morning appointment. There was a lot of traffic on the way here and the waiting time has been long. The car park is very expensive too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to to hear that you found the car parking to be so expensive and the waiting time so long we are pleased to hear that the staff at your appointment were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It took a long time to get to the QE. I'm here for a post operative check up after surgery 2 weeks ago. I had to come by car with my husband driving due to the surgery and it's expensive by car. The staff have been nice but I had trouble signing in as the patient check in screen was difficult for me as I haven't used it before. I had almost no waiting time for my appointment which was good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you encountered some difficulties getting to the hospital and using the electronic check-in system we are pleased to hear that the staff were nice and you were seen quickly when you arrived.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service is excellent. No problems. The consultant is very good. I am pleased with everything at cardiology. Everything has been easy.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from the cardiology department and in particular the consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The endocrine department is caring. The staff are brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you found the endocrine department to be so caring and the staff so brilliant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The night staff give late responses when asking for anything or help. It takes them 3-4 hours to come back to you.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have been unhappy with the care and service you have received at night.
If you think it’s helpful we are keen to listen to your concerns in more detail (in particular exactly where in the hospital this was occurring) and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A lot more friendly at this hospital. Cleaner too.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you found the hopsital so friendly and clean.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The waiting time is long for appointments. The staff were okay.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your appointment but pleased to hear that the staff looking after you have been ok.
We can see that you may have received your appointment by now but if not or if you have any concerns that you would like addressing please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long waits for appointment.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have had a long wait for your appointment.
If you still haven\'t heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The QE is great.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received at the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good first appointment at neurology.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are happy to hear that you\'re happy with your first appointment in the neurology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The appointment was good. The doctors are very professional. The waiting list is long.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait to be seen we are pleased to hear that the appointment went well and the doctors are so professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The hospital is good but the waiting time is too long. The doctors are great and professional.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long time waiting to be seen by the Endocrinology team we are pleased to hear that you nevetheless found the doctors to be great and professional
If you would like to provide any more information or further feedback about your experience, in particular any more information about your waiting times, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is more professional here. They are helpful and supportive. Getting an appointment is quite good too.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'ve been so happy with the treatment you\'ve received from the neurology department and that they\'ve been so helpful, supportive and professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I get to see the doctor within 30 minutes. They are compassionate and always good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you\'ve been able to see the neurology doctor so quickly and that they were really compassionate.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had no experience here, it's my first time. I've been to neurology.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointment in the neurology department at the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with severe pneumonia and stayed on the trolley for 16 hours at A&E until they sorted a bed for me.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear you had such a long wait for a bed in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent hospital with state of the art facilities.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re so happy with the hospital and the facilities.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my phototherapy treatment at the QE. Very helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your phototherapy treatment and that the staff looking after you have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There's no parking but the staff are friendly and professional.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been issues with car parking we are pleased to hear that the staff have been so friendly and professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay. I've been here a few times for various things. It is quite a distance away for me. I park at the top floor.
Dear Patient
Thank you so much for taking the time to provide feedback about your treatment at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's my first time here and it is really good. 100 times better and cleaner. The eating facilities are very expensive. We didn't know when son had gone into surgery. We had to ask when he was going to be seen. It would be nice to be updated on when my son was going into surgery. Impressed with the staff.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care your son received we are sorry to hear that you found the eating facilities to be so expensive and there were some communicaton issues when he went into surgery.
If you would like to provide any more information or further feedback about you and your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
In general the QE is very well planned and well managed hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found the QE to be a well planned and managed hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was sent to radiology for x-rays and scans. Staff were very helpful and professional.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so helpful and professional when you attended the radiology department for x-rays.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for my appointment for 3 hours but the plastic surgeon was very helpful and explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait to be seen at your appointment we are pleased to hear that your plastic surgeon was so helpful and explained everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went with a cut on my hand and was asked to fill in an online form about what happened. I took me 15 minutes to fill in the form. To my surprise when I was called in to be examined the nurse asked me exactly the same questions again.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to provide the same information about your cut hand on two separate occasions during your visit to the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had liver cancer and was treated at the cancer centre. The care, treatment and support was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you are so happy with the care, treatment and support your husband received at the cancer centre.
If you would like to provide any more information or further feedback about you and your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a mild stroke and was treated at the QE. I was an inpatient for a few days. The care and treatment I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment and care you received as an inpatient when you had a mild stroke.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for glaucoma at the QE. The consultant was very helpful. They referred me to BMEC for advanced treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dpleased to hear that you\'re happy with the care you received during your glaucoma treatment here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I saw a consultant 3 years ago for ataxia and they haven't followed up since. I feel like my condition has plateaued and the appointment was more about taking notes than than actual care.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you haven\'t received a follow-up appointment and you felt like your previous appointment was simply a note-taking exercise.
If you are keen tro have the follow-up booked as soon as possible please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have to wait but I am happy with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you have had to wait a long time for your care we are pleased that you are happy with that care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have a minimum requirement at neurology headache clinic and they accepted my referral. They did a telephone appointment in October 2023 after being asked to be referred May 2022. It was helpful but I had to wait for medication as they didn't have it. A 6 month wait for medication after my initial consultation.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had a long wait for your referral to neurology headache clinic to come through and then a further long wait for medication.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They want me to hand my letter with personal details on to a volunteer floorwalker to input onto screens as I can't see. I don't want to hand my personal information over to just anyone. They should have more staff on the desks to welcome you so you know your details are safe.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you feel your privacy is being compromised by the way that the volunteer floorwalkers work in Ophthalmology.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and slow moving. I waited for 5 hours before I was seen.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited in A&E for 3 hours, in pain, with a broken finger. The staff are very slow and unhelpful.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had a long wait to be seen and treated in the Emergency Department and that you weren\'t happy with the attitude of staff you encountered.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am a regular patient at the renal clinic. All of the staff know me by name. The staff are very friendly and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received from the renal team and that the staff are so friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am currently under treatment at skin clinic. The consultant is very friendly and always listens to me and answer my questions.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve been receiving from the dermatology team - in particular from the consultant who has been so friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Waiting for 5 months for consultation while trying to control your Gallbladder Problem is very debilitating. I have tried everything. Following a strict diet management of pain ect. But having no appointment is the worst problem. I am not someone who complains or pesters my Doctor. I did try phone the appointment helpline on the date given but just told I would be sent an appointment? What have I learned from this experience in future I will just phone 999 when I get ill and have pain.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had to wait so long for an appointment to assess your gallbladder problem.
If you still haven\'t heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very happy with them, no complaints, very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you\'re so happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband has injections there and was very good. No problems.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you\'re so happy with the care your husband has received at his injection appointments.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When the old consultant was there they were brilliant. The new consultant is not aware and doesn't know me well and that effects my care a little bit. They make you feel like you're getting help but you're not
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that there have been failings with the change to a new consultant and it\'s affected your care somewhat - and also that you feel like you haven\'t had all the help you need.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've seen them once at neurology. I have had two calls and told them I don't like telephone conversations for appointments and that I want face to face ones. I am still waiting for an appointment and don't know when it will be.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are unhappy with neurology telephone appointments as opposed to face-to-face ones and that you\'re still waiting for the details of your next appointment.
If you are still waiting please make contact with the Patient Advice and Liaison Service (PALS) to provide your details - it would also be a good opportunity to discuss your concerns about telephone appointments. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're great. I had a bad chest infection and I have asthma so I waited from 6PM until 6AM. I was moved to their unit and had an x-ray. They did everything and the care was really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear that you\'re so happy with the care you received when you came in with a bad chest infection.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Haematology advised I should have an MMR. I pick up the phone when I need them and they help you. They never discharge so you always have that link with them. They're brilliant. They saved my life twice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve been receiving from the haematology team and the difference they have made to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was recently treated for a rheumatology issue and the care was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you\'re so happy with the care you received from the rheumatology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. They kept my husband in for 3 days. They checked him straight away. They did an angiogram and found blockages. They then operated on him within a few hours of being there. They were excellent. The care was excellent and they looked after him very very well.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you\'re happy with the care your husband received both in the Emergency Department and when he received emergency surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Great, when I had an appointment the staff were great. I went a fortnight ago and the nurse was brilliant. They sorted medication and since then I can't believe the effects. It's been amazing. When I saw the consultant she was amazed I wasn't under a Parkinson's nurse and they are now sorting one for me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear about the care you received at your appointment and the difference it has made - and hope that you are assigned a Parkinsons nurse speedily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The follow up appointments are too long. The staff take too long to investigate the problem.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered delays with getting follow-up appointments and investigations completed.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Pretty good. I have been several times and I don't have any issues, only the parking.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with car parking we are pleased to hear that otherwise you are happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated at cardiology for a minor issue. They provided excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from the cardiology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a lumbar puncture and had to arrange child care and be picked up and dropped off as it was the whole day. I waited all day, they did the procedure and said they couldn't collect any sample. Now I have to wait for another appointment to get it done again.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that after spending a whole day having a lumbar punctuire you have been asked to come in again.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent treatment and care provided at cardiology clinic. The treatment explanation from the consultant was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the treatment and care you received at the cardiology clinic was excellent - and also that the explanation provided by the consultant was also excellent!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife had her CT scan and MRI at the QE. The staff were very supportive.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how supportive staff have been at your wife\'s CT scan and MRI.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife had renal cancer and was treated at the cancer centre. She sadly died a few months ago. The care, treatment and support she received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Firstly can we say how sorry we are to hear about the loss of late wife. But also thank you for your kind words about the team at the cancer centre and that the care, treatment and support she received was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultant at vascular clinic is amazing, very helpful and supportive. He explains everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear that the consultant at your vascular clinic appointments has been so helpful, supportive and informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff at radiology are amazing, very helpful and supportive. I've had a number of bone scans and x-rays over there.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the helpful and supportive staff taking care of you in the radiology team when you\'ve come in for bone scans and x-rays.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care, treatment and support received from the cancer centre.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care, treatment and support you\'ve received from the cancer centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my scan twice. Staff provided excellent support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'ve received excellent support from staff at your two scans.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have received excellent care and treatment at endocrinology ward. The consultants are amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you\'ve received from the endocrinology team, in particular the consultants.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I haven't been there for treatment a lot. The appointments take about 6 months or more to come through by text or letter.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at the Queen Elizabeth Hospital Birmingham.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. I don't have any problems. Sometimes appointments take a year to get one.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been some lengthy waits to get appointments we are pleased to hear that otherwise there are no issues with your care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ridiculous, last year I was in for 2 weeks and the doctor who checked me was amazing but there is miscommunication between the doctors and staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that the doctor looking after you was so good we are sorry therehave been communication issues.
If you would like to provide any more information or further feedback about your experience, in particular more detail about the communication issues, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's really good. Waiting isn't too bad.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We\'re pleased to hear that you\'re happy with the care you\'ve received and haven\'t had lengthy waiting times.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. Brilliant. Today was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you\'ve been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were fine. I got referred onto them by work and they were good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment and care you\'ve received here after being referred on by work.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The referred me to BMEC for my eye.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your referral on to BMEC.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband stayed on the stroke ward for 2 weeks. He received outstanding care and treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear how happy you are with the outstanding care your husband received on the stroke ward during his two week stay.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at A&E were very helpful. They referred my husband straight away to the stroke department.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff looking after your husband in the Emergency Department were so helpful and they referred him on to the stroke team quickly.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken by ambulance after suffering a heart attack. After initial treatment they transferred me to Cardiology.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated quickly in the Emergency Department and by the Cardiology team after you suffered a heart attack.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They provided excellent care and treatment during my 15 day stay here.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care and treatment you received during your 15 day stay here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I love the QE. It's a good hospital. I have used several departments and all are good. Great staff and great care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received here and the staff that have been looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I broke my finger and to A&E at 1:30PM and I was out of there and all sorted by 4:30PM. They arranged my surgery and follow up appointments. They have been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received at the Emergency Department and that you were seen and treated quickly. We are also pleased to hear that your surgery and follow-up appointments have been arranged promptly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I like it there, so many people have terrible things to say but I have always had a excellent experience with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the experience you\'ve had here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans and x-rays were done there. Staff were very kind and provided excellent care and support.
Quinton Library 14/06/2024
Very professional and caring staff. I received excellent care and treatment there.
Quinton Library 14/06/2024
Excellent hospital for everything. The staff and facilities are amazing.
Very professional and caring staff. All of my scans and x-rays were done here. I received excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with care and treatment you received, that staff were so professional and you thought our facilities were so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my jaw and was taken to A&E by ambulance. I was seen straight away by doctors after getting initial treatment they referred me to maxillofacial and oral surgery unit.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you were seen so quickly in the Emergency Department and referred promptly to the maxillofacial and oral suregry unit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am being treated at the Renal clinic for chronic renal problems. The consultants are amazing and explain everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with your renal consultant(s) - and that in particular they explain everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am a regular at the haematology department. They are really supportive and I am happy with the level of service they give me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the level of support and service you\'ve been receiving at your regular haematology appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay very busy. They checked my prostate and the reports came back that it wasn't cancer. All very good care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the checks undertaken to see if you had cancer - and we are delighted to hear that you don\'t.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I ended up in the QE a few weeks ago after fracturing my ribs and having a fall. They treated me very well and quickly. They said they couldn't do much but they arranged a follow up for 6 weeks time to see how the ribs have healed.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the efforts made to treat you here following fracturing your ribs in a fall.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I used them a few weeks back when I had a nasty cut to my hand. I couldn't get it to stop bleeding. They were busy but ever so good and helpful. They kept checking on me often in the waiting room and bandaged me up and then sent me on my way. Very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you\'re happy with the care you received at the Emergency Department following your cut hand - and that staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom goes to the diabetic centre regularly and the level of care provided is very good.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear how happy you are with the care your mother has been receiving at her regular visits to the diabetic centre.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an MRI scan. The staff explained everything very well and provided full support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how informative the staff were at your MRI scan and that they provided full support.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very helpful consultant who listens to patients very carefully and always tries to help. Very easy to get an appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that the consultant at your ENT appointments listens to you carefully - and that it\'s easy to get an appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had a heart bypass there and the care and treatment was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you\'re so happy with the care and treatment your father received whilst having a heart bypass here.
If you would like to provide any more information or further feedback about your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the skin clinic for eczema treatment. The consultant is very nice and caring.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the consultant managing your eczema treatment at your regular skin clinic appointments is so nice and caring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to radiology department for scans. The staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so kind and helpful when you went to the radiology department for scans.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
During my pregnancy I went to radiology a number of times for scans and tests. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that at numerous appointments in radiology for tests and scans staff were very helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and poorly staffed in A&E. I waited almost 6 hours before receiving any proper treatment.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen and treated in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have waited 9 months for a referral and still not heard anything yet.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been waiting so long for a referral.
If you haven\'t heard anything yet please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
During the procedure to fit a heart loop monitor the doctor gave me a little dose of anaesthesia and I was crying with pain. That was a horrible experience.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear your experience of having a heart loop monitor fitted was so unpleasant and painful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen within an hour by a very kind doctor who referred me straight to cardiology.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen so quickly and immediately referred to cardiology by your doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care and treatment provided for chronic kidney issues. The clinics always run on time and the staff are very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how pleased you are with the care and treatment provided for your chronic kidney issues - in particular that the clinics run on time and that the staff are so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated there after a heart attack and was an inpatient for a week. The care and support was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear how good the care and support you received was during your inpatient stay after your heart attack.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My left arm was badly injured in an accident at work. I went to A&E, I received initial treatment and then referred to Heartlands for further treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Emergency Department at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We hope that the further treatment at Heartlands Hospital is going well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been under physiotherapy for the last 6 months. They pointed out that I had long covid and not my own doctor. The nurse and I were in shock.
Dear Patient
Thank you so much for taking the time to provide feedback about the care you received from the physiotherapy team at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there after having a bad throat for several days and the medication prescribed by the pharmacy didn't work. They ended up putting me on antibiotics and discharging me. The next day I ended up back in emergency and was admitted for 2 days. From start to finish they were lovely. They put me on an IV antibiotic drip. I couldn't fault them. They were busy and understaffed but they did all they could to make me better. They were excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care and treatment you received and that staff did everything they could to make you better.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They referred me to colorectal appointment, 2 week appointment in December. Got seen within the 2 weeks for a colposcopy but they don't explain whose care you will be under. You go for the appointments and then abandoned. Rubbish, appalling.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you\'ve received from colorectal team and in particular the lack of clarity regarding whose care you are under.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Pals told me I would be having another appointment but no one let me know who it would be with and they couldn't tell me.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you didn\'t get the information you needed about your appointment - we would suggest if you haven\'t already to re-contact PALS who should be able to help.
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated there for suspected skin cancer. The care support and help I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care, support and help you\'ve received ftom the team managing your suspected skin cancer.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her bypass surgery done at QE. She is very pleased with the care and treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy your mother is with the treatment she received when she came in for bypass surgery.
If you or your mother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Phone appointments are all very well but it would be good if once in a while you can actually talk face to face to a real person. Long term chronic conditions are very debilitating and I think a doctor can't really assess how much pain you are in on the phone.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found phone based appointments to be insufficient in helping you manage your conditions.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Doctor and his team at The Queen Elizabeth Hospital Birmingham could not have been more caring for myself as the patient and my wife and two daughters who were always with me whenever Doctor attended to me. I am 85 years of age and my family knew that I would not ask questions and I would not understand everything the Doctor said or told me. I do hope that you will let Doctor know of the our Family's appreciation for his kindness and understanding.
The Ambulatory Emergency Care Staff were all extremely caring and understanding.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from the Ambulatory Emergency Care staff and that one doctor in particular went above and beyond in their kindness and understanding.
If you would like to provide any more information or further feedback about your experience, or would like to give us the name of the doctor so we can pass a message onto them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and slow department I had to wait 4 hours before I received proper support.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a lengthy wait in the Emergency Department before you were seen and treated.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my MRI scan and other tests at the QE. The staff was of great help and support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were of great help and support when you had your MRI scan and other tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred for suspected cancer but all was clear. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were very helpful when you were referred for possible cancer and delighted to hear that you got the all-clear.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go there for regular check ups. The staff provides excellent care and information about how to manage my condition.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at your regular check-ups provide excellent care and information about the management of your condition.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated there for blood clots. The consultant provided excellent advice and care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the consultant managing the treatment of your blood clots provided excellent advice and care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy all the time. I waited for 6 hours in A&E before I was shifted to a ward. No beds were available and then no porters were around.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department before you were moved to a ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for severe eczema at dermatology. The staff were very helpful and provide excellent treatment. I have now fully recovered.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We\'re really pleased to hear that the staff treating your eczema were so helpful, provided excellent treatment and you\'ve now fully recovered.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My operation appointment was on time. It was good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your operation and that it was performed on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the urology department. The staff are amazing and very helpful. They also see me on time and provide me with excellent care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleaesd to hear that you are so happy with your regular urology appointments - in particular that they always see you on time, staff are so helpful and that you receive excellent care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my PET scan here. The staff were very helpful and made me feel comfortable.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the way your PET scan went and that staff were very helpful and comforting.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When the consultant prescribes medication at the hospital it does not go onto the records and then the pharmacy has no idea either.
I was treated there for skin cancer. They diagnosed it and referred me to the cancer centre.
Dear Patient
Thank you so much for taking the time to provide feedback about the treatment you have received for skin cancer here at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am being treated here for fatty liver. I am very pleased with the support provided so far.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent support you\'ve received in the treatment you\'re receiving on your liver.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for corneal disorder. The treatment, care and support was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the treatment, care and support you have received in managing your corneal disorder has been excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my cataract surgery at the eye department. The surgeon was amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your cataract surgery went and that the surgeon was so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am currently receiving treatment for eczema at dermatology. The treatment has been excellent so far.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment you are receiving from the dermatology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred from A&E to ENT for further investigations for a throat infection.
Dear Patient
Thank you so much for taking the time to provide feedback about the Emergency Department and the Ear Nose and Throat team at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my nasendoscopy at QE. The staff were very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your nasendoscopy went so well and that the staff looking after you were so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I attend the rheumatology clinic and the support and care received from staff has been amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the support and care you\'ve received from the rheumatology clinic staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The QE is easy to reach by train bus or taxi. There are very good transport links that join the hospital with the rest of the city.
Dear Patient/Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you have found the QE so easy to get to.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The restaurant and coffee shop with dining area are very good and provide quality food.
Dear Patient/Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the food in the restaurant and coffee shop.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very well signposted. The parking is good and the waiting area is clean and comfortable.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you have found the hospital so well signposted, the parking good and that that the waiting area is clean and comfortable.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my tests were done within a couple of days and my treatment started on the third day. The staff were helpful and listened to me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your tests were completed so quickly and that the staff looking after you were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my MRI scan there. Staff are very supportive and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were so helpful and supportive when you had an MRI scan here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Last week I went to A&E with chest pain. I was seen within an hour and referred to cardiology for further tests.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen In the Emergency Department and referred on for further tests with Cardiology so quickly when you presented with chest pain.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated with dignity and respect. Staff explained the procedure and answered all of my questions.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were treated with dignity and respect - and that staff were so informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff at pharmacy are very helpful and try to arrange medication asap.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how helpful the pharmacy staff were in arranging prompt receipt of your medication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Spotless and clean with excellent facilities and staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the facilities and staff here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My MRI scan was done here. I was taken in on time and the staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how helpful the staff were at your MRI scan and that you were taken in on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The Plastic surgery team and consultant are excellent. The only issue is the waiting times for surgery. I have been on the waiting list for 2 years.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had such a long wait for surgery we are pleased to hear that you\'re so happy with the care you\'ve received from the plastic surgery team - in particular the consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred for knee problems. I've had some good meetings with the consultant, who after doing tests referred me to the Royal Orthopaedic.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the way that your consultant has been managing your care after being referred to them with knee problems.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I find it very good. I come for post surgery therapy. It's minimum waiting times, very good for patients. Fantastic.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with your post-surgery therapy, in particular the the short waiting times.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I find it very good to find an appointment. I don't have any problems at all there.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience has been a good one and that you haven\'t had any problems.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I get drops for my eye. Staff treat me very well. It's easy to get an appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care you\'ve received and that it\'s easy to get an appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
First time here for my daughter. Good.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re happy with the care your daughter has received.
If you would like to provide any more information or further feedback about you or your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I don't have any problems. Fantastic.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's good. Fantastic staff and doctors are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from the staff and in particular the doctors.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are very good. I have been for an appointment and to A&E and they help with everything. They are very good. I am happy.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the service provided both at your appointment and in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go there regularly to pain clinic and shoulder clinic. The staff are very helpful and provided excellent care and support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff at the pain and shoulder clinics have been so helpful, caring and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The outpatients pharmacy is too busy. I have waited more than 2 hours for my medication a number of times.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your medication at the outpatient pharmacy.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to the radiology department for an MRI. The staff were very helpful and explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how helpful and informative staff were when you attended for an MRI.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Neurosurgeon provided excellent support. I give them 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care and support you received from your neurosurgeon. .
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with back pain and was seen after a wait of 5 hours. Doctors just gave me some pain killers.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to A&E with cut on forehead and was seen within an hour. Excellent care and support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen so quickly in our Emergency Department and excellent care and support was provided.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at orthopaedics department are very helpful and provide accurate and professional support within no time.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff in the orthopaedics department have been so helpful, informative and professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care, treatment and support received at the cancer centre. The staff are very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you received excellent treatment, carea nd support at the cancer centre and that the staff are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had bone density tests at the clinic. The staff were very helpful and explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so helpful and informative at your bone density tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had cataracts surgery here and it wasn't a long wait. They were very caring and helpful here.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so helpful and caring during your cataract surgery, and that you didn\'t have to wait long.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had his triple bypass surgery here and the care and treatment was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the treatment and care your father received during his triple bypass surgery was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen on time at the neurology department and the consultant explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen on time at the neurology appointment and the consultant was very informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Been twice for a bone density test. The staff are very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you have received at your bone denisty tests and that staff have been so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ophthalmology is severely understaffed. It affects the treatment quality in a negative way.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel that your treatment in Ophthalmology has not been good enough and that the department appears to be understaffed.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent staff at the skin clinic. Excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care and treatment you\'ve received at the skin clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I visit cardiology clinic regularly for the check ups. Very kind and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve been receiving at your regular cardiology check-ups and that staff are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very efficient staff . I was seen within 30 minutes of going to A&E. I will give them 4 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and that you were seen quickly by efficient staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care provided at cardiology. I will give them 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you\'ve received from the cardiology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend podiatry clinic. The staff are very helpful. I am very happy by the care received.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve been receiving at your regular podiatry clinic appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had treatment for nerve damage on my foot. They injected it and sent and electrical current to stimulate the nerves. A good service and hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the treatment you received on the nerve damage on your foot.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went a couple of months ago for an appointment on my tongue, They said I had sharp teeth and sorted a dentist for me to stop the ulcers.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear you\'re happy with the care you received at your tongue appointment and that the team were able to sort out dental care for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had physiotherapy for a shoulder injury. It was really painful process. I was at A&E and they sent a referral which took 2 weeks. A&E was quick they treated me quickly and did an ECG too to rule out any heart problems.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the Emergency Department and they treated you quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and long waits but the staff are very helpful. I was provided with tea and water. After 4 hours I saw a doctor who was very kind.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait in the Emergency Department we are pleased to hear that the staff were helpful and the doctor was very kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent hospital, great staff and super good systems and communication. Everything is signposted properly and there are lots of volunteers around to support the patients.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about how positive your experience has been here - in particular the great staff, good systems, communication and signposting, and the presence of lots of volunteers.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband went there with chest pain and was seen within an hour. Very good care provided.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the very good care your husband has received and in partticular how quickly he was seen and treated.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have chronic liver issues and attend the clinic there regularly. The doctors and nurses are amazing. I am always seen on time and provided with great support and care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that care and support provided to you by the doctors and nurses at your regular liver appointments has been so good. and that you are always seen on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Father has bounced around from A&E, ward then home with no proper provision for him at home He therefore was back in the hospital in no time at all
In one 2 week period in May, he was admitted to the hospital 3 times as I am writing this he is still in hospital
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with your father\'s care and you feel he has been bounced around between locations.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is busy. Always long waiting times. They need more staff and the waiting area is dirty and smells.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait in the Emergency Department and have some concerns about the cleanliness of the environment there.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the diabetic clinic and do all my check ups every 6 months. The staff are very helpful and nice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with your regular diabetic appointments and staff are so helpful and nice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am receiving treatment for arthritis. My consultant is very friendly and helpful. My condition has improved a lot in the last 5 years.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the consultant helping to treat your arthritis has been so friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have check ups at the respiratory department and the service very much depends upon everyone's mood there. You can feel upset and that comes down to the staff.
Dear Patient
Thank you so much for taking the time to provide feedback about your regular appointments in the respiratory team at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience, in particular any more specific issues at your appointments, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an MRI scan and blood tests. The staff are very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff have been so helpful when you have attended for your MRI scan and blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very competent physiotherapy staff, who know their job very well. Excellent care and information provided by the staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the excellent care provided by the physiotherapy team and that staff are so informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at fracture clinic were amazing. Very helpful and kind. They referred me to physiotherapy for further support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care received at the farcture clinic and that staff were very helpful and kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my hand and went to A&E. They provided excellent treatment within 2 hours and I was referred to fracture clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department when you presented with a fracture in your hand and that you were seen and treated quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They took bloods there and were very thorough. I have regular visits for temporal arteritis. She gave me some good advice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the advice provided when you have been attending appointments regarding your temporal arteritis.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long queues. 10 hours waiting time. You can die before you get seen. I had a blood clot in my leg and they left me waiting and then finally gave me medication and sent me on my way. It's so busy and they aren't properly assessing patients.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and you have issues with the quality of assessment provided.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad was admitted to the QE after a heart attack but he was discharged within a few days. He came back home and had another heart attack and died at home.
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your late father\'s care.
If you haven\'t already we would strongly advise you to make contact with the Patient Advice and Liaison Service (PALS) to provide you and your father\'s details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my bypass a few months ago. The care and treatment received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment you received whilst being here for a bypass procedure.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister was treated there for breast cancer. She received excellent care and treatment. She is now cancer free.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your sister received whilst being treated for breast cancer - and we are even more delighted to hear that she is now cancer free!
If you or sister would like to provide any more information or further feedback about you or your sister\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had his heart bypass here and the care and support was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care and support your husband received when he came in for his heart bypass procedure.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my arm and went to the QE A&E department. I was seen straight away and provided with excellent care. I was out with a plaster on my hand within 2 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly and professionally after attending the Emergency Department with a fractured arm.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for my MRI scan on 20th March and I am still waiting for the proper typed report and results.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been delays receiving your MRI results and hope you have received them by now.
If you think it’s helpful (and in particular if you haven\'t received the results yet) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter bumped her head and I took her to A&E. We were provided with excellent service and treatment. We were in and out within an hour.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received in the Emergency Department and that she was seen and treated so quickly.
If you would like to provide any more information or further feedback about your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been there a number of times and I am always seen by a very helpful doctor. Most of the time I am in and out within 2 hours.
Good, but the waiting times are very very long in A&E. All the staff were good but I waited 6-8 hours. It was very very long.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are really sorry to hear that you had a long wait to be seen and treated in the Emergency Department We are really pleased to hear that received good care from all of the staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother was treated for a brain tumour. The treatment was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment your mother has received whilst being treated for a brain tumour.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am being treated at the cancer centre for skin cancer and the support, care and treatment so far has been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that so far your treatment at the cancer centre has been excellent and you have received good care and support.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my tonsils removed here. The care was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received when you were having your tonsils out.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the kidney clinic for the check ups. The nursing staff in general and the consultant's in particular are excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you receive at your regular kidney clinic check-ups - in particular from the nurses and consultants.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my pacemaker fitted here. The staff are very professional, kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff involved in having your pacemaker fitted were so professional, kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my triple bypass surgery there. The care and treatment received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent treatment and care you received whilst here for triple bypass surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I hurt my hand and went to A&E. I received excellent treatment. I was out within 3 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received in the Emergency Department and how quickly you were seen and treated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife had her bypass surgery at the QE. She received excellent treatment and care.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear how happy you and your wife are with the care she received whilst having bypass surgery.
If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my pacemaker fitted at QE. The consultant was very friendly and explained the procedure well. Everything went according to plan. I give them 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your pacemaker procedure went - in partciular how friendly the consultant was and that everything went to plan.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was admitted to hospital last year for pneumonia and was an inpatient for 2 months. The night nurses were rude and unhelpful. The food was horrible and the ward was dirty.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of issues with your 2 month stay - in partciular the attitude of the night staff, the quality of the food and the cleanliness of the ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to the QE for an MRI scan. The care and support provided was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care and support provided at your MRI scan was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go for regular check ups. The staff are very helpful and always give excellent advice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff are so helpful at your regular check-ups.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent signposting all around the hospital. Lots of volunteers around to help you. Very clean and tidy hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you found the hospital well signposted, encountered plenty of volunteers and the hospital was clean and tidy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We waited 6 hours with bleeding and we still didn't get treated so ended up leaving without any treatment. It's not good. I can't wait that long in pain.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt the need to self-discharge from the Emergency Department without receiving any treatment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had a turn and she ended up at the QE and they gave her a side room and treated her so well. The care is amazing.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your mother received such good care here and was given a sideroom.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were really good. They dealt with me. They sat me down and talked to me at A&E when I was having low mental health and feeling suicidal. They then got someone to call me the next day too. They were ever so helpful and felt like they listened to me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff in the Emergency Department were so supportive and helpful when you were in such a difficult position personally.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had bowel cancer and they do regular check ups. I went a couple of months ago for an endoscopy where they put a camera down my throat. They might have sent the results to the doctor but I never got them.
Dear Patient
Thank you so much for taking the time to provide feedback about your regular bowel cancer check-ups the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience - an din particular if you still haven\'t had the endoscopy results, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Hi, I was recently taken ill and so I contacted 111 for advice. Because of my history with strokes they advised me to get straight to A&E. I had been having headaches, giddiness and heavy sickness. I was very unsteady on my feet. So I checked in to A&E at just after 10pm the 22nd April. Despite feeling very unwell I was made to wait with other patients in the normal waiting area. This was till 5pm the next day. I hadn't had any sleep since 9am on the 22nd so was very exhausted and in lots of pain. I had to keep asking for pain killers for 3 hours.
So at 5pm on the 23rd I threatened to discharge myself from the hospital because like I said I was very ill and exhausted. I was desperate for a soft pillow to rest my head. They miraculously found me a bed at this point in the A.M.U ward. To be fair to the staff they were brill and couldn't do enough for me and I could at least relax.
Next day on the 23rd I was told I was being transferred to the Stroke unit and that is where my problems begin again. I got a bed on a ward and the night shift staff were incredibly noisy showing no consideration for patients that were very ill. There was also a patient that was constantly screaming out every few seconds so again it was impossible to rest. By this time I'd had enough and decided to discharged myself and go home where I knew I could rest.
The whole experience apart from when I was in A.M.U was disgusting. I was very ill and still very much so but can't face going back to hospital because of my experience. The staff have stopped caring. All the time I was in A&E I wasn't offered anything to eat or a hot drink. I am currently stuck in bed with severe headaches and waiting on a consultant for two days to call.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of issues with your care in the Emergency Department and the Stroke Unit.
If you haven\'t already and are happy to do we should strongly advise you to make contact with our Patient Advice and Liaison Service (PALS) to provide your details and the account you have provided here. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been very good whenever I have had to go. The wait can be long in A&E and I haven't had to wait too long for appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you encountered a long wait in the Emergency Department we are pleased to hear that otherwise you are happy with the care you\'ve received and in partciular that you haven\'t had to wait too long for appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was horrendous no care given no staff available
I never want to have to go through an experience like this again
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so happy with the care you received - in particular the lack of staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Wonderful treatment from start to finish. Very little waiting time and follow up after x-ray speedy, and treatment recommended.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment you\'ve received - in particular the short waiting time and speed of follow-up/treatment recommendations after your x-ray.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Still waiting routine follow up for diabetes eye clinic 2 years after last appointment, normally every 6 months. Awaiting Cataract surgery after private clinic performed an oct in November 2023, report sent to QEH who had arranged it still no action or response to telephone messages as secretaries do not answer their phones.
I have had laser to both eyes, vitrectomies to both eyes, x2 to left and Avastin injections.
Vision is now compromised
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for routine follow-up diabetic eye clinic appointment and you feel that your vision has been compromised.
If you think it’s helpful (and in particular if you are still waiting for an appointment) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very well signposted with so many volunteers to help. Waiting rooms are clean with nice décor and seating. Most of the time the clinics run on time and patients don't have to wait hours.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you found the hospital so well signposted , were happy with the cleanliness and environment and felt that for the most part appointments run on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred for an MRI. The appointment went very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your MRI appointment went so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient at ward 10 for six weeks after surgery. Staffing levels are very low on weekends. They need more nurses and doctors. Food was poor and tasteless.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you received on Ward (4)10 - specifically low staffing and poor food.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
The surgery is delayed. Test results delayed. No telephone appointments. The response I get is long waiting times. It's appalling. I had surgery a year ago and there were complications leaving me with symptoms and left alone.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your surgery and tests results have been delayed and you\'ve had post-surgery complications that have caused a great deal of distress.
If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
I have cauda equina syndrome. I was misdiagnosed for years and after my neck surgery I am paralysed down to the waist. Poor help and support provided in the last few years.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with your care and you feel that you\'ve been misdiagnosed and have had poor help and support provided in the last few years.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
I attend renal clinic for blood tests. The staff are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at your renal clinic appointments have been so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff at Rheumatology are very good and helpful. They have provided excellent care, treatment and information.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care, treatment and information provided by the Rheumatology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had my kidney transplant over here. I am not happy with the support provided after the hospital discharge. They need to engage with the patient more after discharge and provide free transport.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the support and care you\'ve received after your kidney transplant - in particluar regarding engagement and access to free transplant.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E with suspected chicken pox and the doctor said everything will be fine and gave me the wrong antibiotics. Within 4 days my body was full of chicken pox and I lost one of my eyes because of this poor diagnosis.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with the treatment you received in the Emergency Department following coming in with Chicken Pox.
If you think it’s helpful and you haven\'t already we\'d strongly recommend that you make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very poor care provided in renal ward. Most of the time staff are busy talking and drinking tea. I have seen two patients die in front of me and the staff were unaware about it.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the care you received and witnessed on the renal ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my kidney transplant over there. Excellent support provided from diagnosis to transplant surgery. I was on a waiting list for 2 years.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent support before, during and after your kidney transplant surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my heart bypass over here. From surgery to discharge the support was good and everything was well planned.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your herat bypass went so well and you found that everything was so well planned.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff and getting appointments are good. It is clean and a lovely atmosphere. No problems from any sides.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff looking after you have been good, you have had no issues with getting appointments and you are happy with the environment and atmosphere.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff have been good. The appointment has been easy to get.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that it\'s been so easy to get an appointment and that the staff looking after you have been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been good. The environment is clean and tidy. The staff have been helpful. It is easy to sign in. Today is audiology. The consultant give excellent treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you are so happy with the treatment you have received from the audiology team, the helpful staff and how clean and tidy the environment has been.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been great. No delays to appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the treatment and care you\'ve received and in particular there haven\'t been any delays with appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been good. No delays in appointments at all.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that there have been no delays in receiving your appointments and that you are happy with the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your experience here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Pleasant to find. Here at outpatients department for the nurse for pre assessment clinic. The operation was cancelled on the day due to an emergency but they arranged a new date quite quickly. So today is the pre-op assessment again. The worst thing about coming here is getting a parking space.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that your operation was cancelled at the last minute and that you have had some issues getting a car parking space we are pleased to hear that your operation was re-arranged quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have come to endoscopy and was referred very quickly. They have been so good. Ever so helpful and kind. I just have to wait for my results now.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were referred to the endoscopy team so quickly and that staff have been so helpful and kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated very well in the eye department. I have not had any problems.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'ve been so well treated by the Opthalmology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The referral took 5 weeks to access neurosurgical department which has been very good. It's usually a 2 month wait. It's easy to get to and been good so far.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were able to access the neurosurgical department quickly and you are happy with the care you have received so far.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I speak to the nurse for my thyroid. I get my blood tests arranged. They are good. I've never had any issues with them. Communication is always good. I can't complain about the health service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you receive during your thyroid appointments - in particular the communication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good care and treatment provided to my daughter. The staff were very kind and helpful.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care provided to your daughter and that staff were kind and helpful.
If you or your daughter would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her kidney transplant over there. The care, support and treatment that she received was second to none.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother received during her kidney transplant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated at cardiology department for a mild heart attack. The treatment and care I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment and care you received at the cardiology department you received when you had a mild heart attack.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Daughter has been waiting ages for a referral as she cannot breathe properly out of her nose. She is has been due to have a GI fitted for the last 2 years now. When we ask how long we will be waiting were told its an 18 week wait. We were told she would have it done when she was 18 and she is now 23. The wait is too long and communication is not good. She is suffering whilst they do nothing.
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter has been waiting so long for a referral and there have also been issues with communication.
If you think it’s helpful we are keen to listen to you and your daughter\'s concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an accident and they treated me very well. They gave me physiotherapy and they were very good. A really good hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear care you received following your accident - in particular from the physiotherapists.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia surgery done here and the treatment and care provided was excellent
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment and care provided during your hernia surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are very good indeed. No complaints at all. The whole thing runs together and it's been a very good experience. They give you appointments off their system and I am satisfied with the service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re satisfied with the service you\'ve been receiving and the processes you\'ve encountered have run smoothly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Twice I had surgery to remove kidney stones. I am still being treated there for the kidney related issues. The treatment and care I receive is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that on the two occasions you\'ve had surgery to remove kidney stones the treatment and care you\'ve received has been excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is too busy. I waited 8 hours for proper treatment and check ups. Worst experience.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department to be treated.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my heart bypass surgery over there. Excellent care before and after discharge was provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received before and after discharge from your heart bypass surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother was in ICU for a week due to excellent treatment and care. She has recovered very quickly.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your mother received excellent treatment and care and was able to recover quickly during her inpatient stay in Critical Care.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom was treated for liver cancer over there. The care and treatment received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care your mother has been receiving during her liver cancer treatment has been excellent.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the asthma clinic. The staff are great and give you excellent advice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are well looked after at the asthma clinic and that staff provide excellent advice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They need to put comfortable chairs in the waiting area. The toilets were very dirty and there was no drinking water available at all.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found the waiting area you sat in uncomfortable, that the toilets were dirty and there was no drinking water available.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Give you a phone number to call telling you that you have an appointment you know nothing about, whilst you’re waiting for a result from them.
You ring they have no information for you and give you another phone number.
That phone line isn’t manned and you waste your morning trying to find out the results of your scan and why they have booked another one for you and lose your most valuable and irreplaceable asset- time.
Useless. Just remember, their time is important and shouldn’t be wasted but as far as these massively self absorbed people are concerned it’s perfectly fine for them to waste yours. God they are useless.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such severe difficulties making contact with us and that information about your appointments hasn\'t been forthcoming.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My brother had his liver transplant done at the QE. The support provided during and after discharge was second to none.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your brother received such good care during his liver transplant - both during his stay and then after discharge.
If you would like to provide any more information or further feedback about your brother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had to wait for his emergency cardiac surgery for 5 days because they were unable to find a cardiac ICU bed for him.
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father faced such a lengthy wait for emergency surgery because of a lack of beds.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had his cardiac surgery at the QE and the care during and after surgery was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received both during and after his cardiac surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter had her treatment for intestine cancer at the QE. The treatment went very well and she is now cancer free. The support she received at the cancer centre was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received at the Cancer Centre - in particulat how well supported she was.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had my reconstructive surgery done here. The team are professional who treated me excellently. I can't fault them at all.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your reconstructive surgery went so well and the team who treated you were so professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my endoscopy done at the QE. Everything went according to plan. The consultant was very friendly. He explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your endoscopy went so well - in particular how friendly your consultant was and how well he explained everything.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Was referred to hospital to see a gastrointestinal consultant appointment took 57 weeks. I phoned many times until seen.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your gastrointestinal appointment took so long to come through and that you had to phone repeatedly before you got one.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My first experience as a NHS inpatient was when I reached the age of 84 years. When in January 2024 I was admitted to the Queen Elizabeth Hospital Birmingham. I was told that I had a "Severe Kidney Diseases" This was the first time I had required medical attention and I could not have been treated with more kindness and understanding than I had from my doctor and his team.
This kindness and understanding was extended and shared with my wife and two daughters who took my health problem seriously and had lots of questions for my medical team to answer. Which they did with patience and care. I am still attending the Kings Norton Dialysis Unit where the medical team is still lead by my doctor. The care and kindness that I receive could not be improved upon. My families care and concern for me is ever present with their many questions which the medical team never tire of and always answer with patience and understanding.
I have expressed my gratitude in writing to the Chief Executive officer at the QEHB with copies to my MP. I do sincerely hope that you will forward my sincere thanks and gratitude to the doctor and his teams at the Queen Elizabeth Hospital Birmingham and his team at the Kings Norton Dialysis Unit.
Dear John
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received both as an inpatient and from the Kings Norton Dialysis Unit.
Your thanks to the team have already been passed on.
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is disgusting that I can't get hospital transport we don't have a bus and a taxi is £34 return.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues getting hospital transport to your appointments.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go to Nuffield House for regular diabetic check ups every 6 months. the consultant always listens to my concerns and answers all of my questions.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular diabetes appointments have been going well and the consultant has been so informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a hernia operation and was booked in to the day care unit but had to stay overnight. The staff were nice and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff looking after you during your hernia operation were so nice and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a cold and tummy problems and went to A&E they did ECG and some other checks. I was there for 10 hours. I received good care and treatment
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care and treatment you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia operation over there. The skills of the surgeon were great but I had to stay in hospital for 10 days and the food was horrible.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that that your hernia operation went well we are sorry to hear that you weren\'t happy with the food during your subsequent stay.
If you would like to provide any more information or further feedback about your experience, in particular more detail about the food, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly go to the shoulder clinic for reviews and medication. The staff are very helpful and well informed.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular shoulder clinic reviews are going so well and that staff are so helpful and well informed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to ENT by my GP. I was seen within a month by a consultant at the QE who started treatment straight away.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen quickly by the ENT team and they began treatment immediately.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have very high cholesterol and was referred to cardiology for treatment. I was seen by a consultant very quickly and they started the treatment straight away.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from the cardiology team - in particular how quickly you were seen and how quickly they started treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband went in with a broken finger and was seen straight away. They provided excellent care and support.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support your husband received when he attended the Emergency Department with a broken finger.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had his kidney transplant over there and the care and support he received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support your father has received during his kidney transplant.
If you would like to provide any more information or further feedback about your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend neuro psychiatry clinic. The consultant is very helpful and he listens to my concerns and always tries to help.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your regular neuropsychiatry appointments - in particular how helpful your consultant has been.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there with a broken leg and there was no wheel chair available and I had to walk with great difficulty to the waiting room.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear you were unable to find a wheelchair when you came in with a broken leg and how difficulty this must have made things when trying to get to the waiting room.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the diabetic clinic every 6 months. The staff are very helpful and provide valuable information to improve my condition.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff at your regular diabetic clinic appointments are so helpful and informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the diabetic clinic for regular blood checks to monitor liver and kidney function.
Dear Patient
Thank you so much for taking the time to provide feedback about the diabetic clinic at Queen Elizabeth Hospital Birmingham an dthe regular checks they do your liver and kidney function - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I recently had surgery to remove a tumour from my kidney. The care, support and treatment was very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care, support and treatment you received during your surgery to remove a tumour from your kidney was very good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's hard to find the right car park and the hospital is very busy and rushed. If I ask for directions they help me. Generally the staff are fine. One time my aunty had diabetes and the ward sister was a bit rude. I asked her questions and she refused to answer but another staff member over heard and helped me. They didn't follow the correct protocols.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and some staff attitudes.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated at maxillofacial department for a tumour on my neck. The care and treatment received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received during your treatment at the maxillofacial department for a tumour on your neck.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated there for prostate cancer. The care, treatment and support I received was excellent. The staff, especially the doctors are very helpful and go the extra mile for their patients.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support you have received during your prostate cancer treatment and that the staff have gone the extra mile for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went in with fractured arm and was seen within an hour. Excellent care and treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your fractured arm was treated so quickly and that you received excellent care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service was good, brilliant. They are great whenever I go for my eye. I was admitted and they did a great job. I was greatly satisfied and after their own treatment they referred me to the eye specialist and I was good with the treatment and therapy.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your inpatient eye procedure and that you are happy with the treatment and subsequent therapy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All my appointments have been really good. The doctors are good and communication well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that all of your appointments have gone well and that the communication with the doctors has also been positive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We are not in a position to get free treatment but they give us the treatment anyway. I am thankful for the NHS. My husband had a very serious lung condition, he had blood in his lungs when we came here in December. He is now recovering.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment your husband received and hope that his recovery is progressing well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The FND Hope charity at the hospital at neurology is really good. They are useful and helpful as it took 7 years for a diagnosis. The physios there are also amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the FND Hope charity and the physiotherapists.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister was treated at the cancer centre and received excellent treatment and care. She is now cancer free and is seen every 5 months for screening and medical surveillance.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your sister received excellent treatment and care at the cancer centre and is now cancer free.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My father had his kidney transplant over there. He received amazing support, care and treatment. He was an inpatient for 3 months.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent support, care and treatment your father received during his 3 month inpatient stay to have a kidney transplant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her heart bypass over there. Excellent support and treatment. After discharge the support was great.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother received excellent care, support and treatment before and fter her heart bypass.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient there for a week after I fractured my leg. The staff at the ward were amazing. Very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so well looked after by staff when you were here as an inpatient with a fractured leg.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent communication with the patients and the GP's. My consultant explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication between the hospital and yourself and the GP has been so good and everything has been explained so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very clean and well signposted hospital with loads of volunteers around to help you find your way to the right clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you found the hospital so clean and well signposted when you were here for your appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to QE for my heart valve repair surgery. I received excellent care and support over there.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received excellent care and support here whilst in for heart valve repair surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
You will go to an appointment and they cancel it and don't tell you. It's a clean hospital but there is a lack of communication about appointments and cancellations. I had an ear appointment. they said it was cancelled and couldn't tell me they had cancelled it. I had to pay for parking. I was very frustrated.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with cancelled appointments and information about the cancellation not being passed on to you.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues with your appointments that need resolving. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I ended up at A&E. They did a scan and discovered I had TB so I was then sent to the chest clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear you were seen quickly at the chest clinic following your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been to the imagining department a number of times. The staff are very helpful and kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how helpful and kind you\'ve found the staff in the imaging department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated very well for bowel cancer at the QE. Thanks to them I have fully recovered,
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re so happy with the treatment you received for bowel cancer and really pleased to hear that you\'ve made a full recovery!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited in an ambulance for 3 hours because all of the doctors in A&E were busy. Once I was out of the ambulance I waited for a further 10 hours until I was given a bed on a ward.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department for an inpatient bed.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and to see if there is anything we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I came to A&E with a chest infection and was admitted to a ward. I was an inpatient for 10 days. I received excellent care and treatment at both A&E and on the ward.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent treatment and care you received both in the Emergcency Department and the inpatient ward you were on after your chest infection.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
This is my third visit to urology. The staff are amazing, very polite and helpful. Excellent treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment you\'ve received from the urology department and that the staff are so polite and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at the foot clinic are amazing. Very helpful and supportive. They book all the appointments and arrange for the medication that I need. They send regular reminders for the appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'ve been so happy with the staff, treatment communication you\'ve received from the foot clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the dementia clinic over here. The doctors said I have partial dementia and need urgent support and help. They are helping me out.
Dear Patient
Thank you so much for taking the time to provide feedback about your treatment for partial dementia at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff are helping you out.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient at Cardiology for a few weeks. The staff, facilities and food provided is very good. The communication by the doctor is very good. They keep my GP and social care provided fully informed about my condition.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the food, treatment and care provided during your inpatient stay - and that the communication from the doctor to your GP, carers and yourself has been so good too.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my kidney transplant over here. They are the best. Excellent follow up treatment after the transplant.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with both your kidney transplant and the follow up you\'ve been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. I was late at dermatology as it was hard to get there. Easy enough to find my way around once I was here. I had an operation here and then this was a follow up. Everything has been fine.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment you\'ve received from the dermataology department - both your operation and your follow-up.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service is very over run. I do see them regularly but I don't see any change in the system as there isn't the money there to do so. The consultant is good and when I had my kidney transplant they were very good. They kept in contact with me and explained everything well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the consultant looking after you post kidney transplant is good and that the communication thus far has been excellent both in terms of staying in contact and explaining everything well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a kidney transplant and I am here for a follow up. I was seen on time and they do medication reviews and see me regularly. They have been helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular kidney transplant follow-up has been going so well and that staff are so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have injections for anaemia from the district nurses and they come out to my home to do that. I don't like the QE as people aren't helpful anymore. The hospital is too big. I was there during Christmas and they had the army nurses and they would treat you a bit rough. That was the female staff more than the males. The proper nurses aren't too bad.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear thatyou have had issues navigating the hospital and some of the treatment you received from some of our nursing staff.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was transferred to the QE from Heartlands as I was in a coma. They were meant to change a stent but didn't do it. They changed my medication and I told them about it and said what was happening about feeling low and they changed it immediately. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Hearylands and Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dpleased to hear that the change of medication was so successful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have glaucoma and have had numerous attacks of uveitis. I cannot praise the Ophthalmology Dept of the Queen Elizabeth Hospital highly enough. On several occasions I have had a uveitis flare up. When this occurs, I email the departmental secretary details and a photograph of the eye. Usually I am contacted by phone either 30 minutes and asked to attend for an emergency appointment ASAP. On one occasion I had 5 occlusion at the back of my eye. If it had not been treated so quickly I would now be blind in that eye. The Doctors are wonderful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from the Opthalmology department and that they see and treat you each time so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
At one time I got hospital transport now I have to make my own way and there is no buses were I live. It costs me up to £100 plus some weeks which I can't afford and the fact that I don't always feel well enough to use taxis I am 81 hrs old and have cancer and other illnesses it's disgusting.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been forced to pay so much money to attend appointments.
We are keen to listen to your concerns in more detail and see if there is any additional support we can provide. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
An excellent place to get treated. The facilities, support and staff are all super good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear you are so happy with your experience here - in particular the facilities, support and staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have attended cardiology clinic at the QE many times. The doctors and nurses and all the support staff are excellent. Everything is signposted very well and there is help around all of the time.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about your positive experience you\'ve had at your cardiology clinic appointments, how good the staff have been and how well everything is signposted.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia operation there. The nurses on the ward were very helpful. The food was okay but the toilets were quite disgusting.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the nurses looking after you during your admission were so helpful and the food was ok, but obviously concerned to hear that you had issues with the toilets.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My wife was treated there for kidney related problems. Excellent support and help was received.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent support and help your wife has received during her treatment for kidney problems.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultants in Rheumatology are all good. I told one that I needed steroids and they gave them to me. They're marvellous. They deliver to me or my sister. They are great at ordering scans. They sort everything out no questions. There are no waits either.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been so well looked after by the Rheumatology department, especially the consultants.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's not too bad. The staff are usually polite and and it's easy to get around the hospital. It is very big. I usually have my kidneys checked but I haven't been for while. I am waiting for my appointment as we speak. I am due one soon.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found it easy to get around the hospital and that the staff you\'ve encountered are polite.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife ended up in A&E. They said they didn't know why she was there and wouldn't let her in at first but once we explained we had come from the walk in centre they let us in. They did blood tests and couldn't find anything. They referred her onto a consultant two weeks later. Consultant asked why he wasn't called when she was in the hospital as he would have been able to help then and see what was going on. We never found out what it was.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there remains some uncertainty about your wife's treatment after her visit to the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you/your wife are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The A&E department is very dirty, overcrowded and understaffed.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with your visit to the Emergency Department.
We are keen to listen to your concerns in more detail and learn from your experience. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I broke my leg a year ago and went to A&E. they got me an x-ray and put a bandage on it. they got me a physiotherapist and they were very good. They also asked me if I wanted any analysis, they are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of treatment and care in the Emergency Department was so good after you broke your leg.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
This is on behalf of my elderly mother who need medical attention. On arrival to A&E I was told to wait your turn outside in the cold but insisted we were seen immediately as I my 69 year old mother was having left sided chest pain which was radiating down the left arm, symptoms of suspected heart attack. Then when I asked for a wheelchair, they had none available and asked if the patient could walk herself in, I ended up getting a chair myself from home. We were then asked to fill out of form and waited an hour before been seen by the triage nurse, keep in mind the guidelines for chest pain require an ECG within 10 minutes of arrival. We waited another half an hour for an ECG to be performed but the initial machine wouldn't take a reading, as didn't the second and after some messing around with the 3rd machine and 3 staff members they managed a reading. The department service manager was extremely rude to my mother and myself, assuming because we were of brown skin we didn't understand English. When I confronted her about this, she refused to speak to me and blamed the failure of the machines not working on my mother moving. My mother was then kept waiting for her results a further 4 hours and when we enquired how much longer, the nurse said she was unable to find any of the attending doctors and wasn't aware of where they had gone. So, overall experience, appalling. The staff are rude, abrupt and definitely not an ounce of consideration for the patients and their condition.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother's experience of the Emergency Department after she attended with a cardiac problem, in particular the lack of a wheelchair, issues with equipment, delays waiting for results and rude staff.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I've been mucked about with a problem with my knee. After my GP referred me to a Dr, I received a consultation where she took time to listen to my problem. Having been to physio, GP and A&E about this previously, it was the first time I felt they understood the difficulties I was facing. Unfortunately, it was highlighted that significant damage had been done to my knee which would require operating. She clearly explained what the problem with my knee was, the different ways to sort this, and the likely outcome. As it was very overwhelming, she provided high quality support and I felt reassured.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received after you attended with a problem with your knee, that staff have been so supportive and reassuring and that you were given a clear explanation of the treatment options available to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very nice and clean hospital with all the facilities available. Communication with patients is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are so happy with the facilities you encountered, the environment was so clean and that the communication with patients is excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had cancer at the back of his nose and was treated at the QE cancer centre. Thanks to the excellent support and care he has fully recovered from cancer.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support your husband received at the cancer centre. We are also delighted to hear that he has fully recovered.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for scans and x-rays. The staff were very helpful and explained everything very well. Results were shared with me and my GP within a week.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff when you went in for your scans and x-rays were so helpful and explained everything so well, and that you and your GP got the results back quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife went there for an ultrasound and a scan. The facilities were very good. Good advice given by the doctor.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the care your wife received when she came in for her ultrasound and scan, that the facilities were good and the advice from your wife\'s doctor was good.
If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The non-emergency hospital transport here is good but I was waiting more than one hour. They were on time this morning. They don't mention when they will come to get me.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience of the non-urgent patient transport service at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're good. I stayed there and they were good. Good communication. I had a back operation and everything was explained to me very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you received when coming in for a back operation and that everything was explained so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I usually see the ENT specialist and I have issues with my ear as I had a perforated ear drum as a child. I was referred on from the audiologist to them. I am waiting to see what follow up information they are giving me.
Dear Patient
Thank you so much for taking the time to provide feedback about your ENT and Audiology treatment at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 7 hours at A&E before I was seen by a doctor. There were more than 30 patients waiting in A&E and only a hand full of doctors around.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department before you were seen by a doctor.
We are keen to listen to your concerns in more detail and to try and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was referred to QE for hand surgery and they kept me waiting for over a year.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been waiting so long for hand surgery.
If you still haven\'t received an appointment or surgery date please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and hopefully they can assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My granddaughter has been waiting since November 2022.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your granddaughter has been waiting so long for treatment.
If this remains the case please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and hopefully they can assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It's okay. Nothing has gone badly. Just been there recently assigned there for my long term condition. The staff are good. They are friendly. Recently I went for an appointment and was waiting an hour later than the time. No one explained to me what was happening and why the wait was longer.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there has been some confusion about a long wait at an appointment, that the staff you\'ve encountered have been friendly.
If you would like to provide any more information or further feedback about your experience, in particular the issues with your delayed appointment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter was transferred here from Birmingham Children's. The staff lacked compassion and just treated us like an ordinary job and not someone who needed specialist care and attention.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found that the staff looking after your daughter lacked compassion and sensitivity to the specialist care she needed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to renal outpatients a number of times. It's overcrowded with poor seating and dirty toilets. They need more staff at each service level.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear the environment in renal outpatients was not acceptable.
We are keen to listen to your concerns in more detail and to try and identify what we can do to ensure things improve. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to A&E last Saturday and was seen within a couple of hours which is fine. Staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so promptly in the Emergency Department and that staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Always seen on time and excellent advice given. Waiting areas are a bit overcrowded and congested.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you\'ve found the waiting areas overcrowded and congested but also pleased to hear you are always sen on time and excellent advice is given to you.
If you would like to provide any more information or further feedback about your experience, in particular which specific waiting areas you found congested please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had to go to this hospital in 2022 however I was supposed to go to Good Hope but due to covid I had to go to the QE. Then they sent me to the Royal Orthopaedic and they found that I had a heart condition. Because of this they sent me to the QE again. The problem they have is communication. There is no proper communication. I ended up in Good Hope. I was not happy about the information and the communication provided.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had to attend so many different hospitals for treatment and there have been issues with communication and information.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I couldn't be treated any better. They are great people. They have respect.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your treatment and the respect that staff have shown you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to the QE cancer centre from Shrewsbury hospital for metastatic brain cancer. I have received excellent treatment, care and support from the staff. I will give them 100/100.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the treatment, care and support you\'ve received from the cancer centre has been so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I arrived at A&E at 1:30pm and was seen at 9pm. It was a very frustrating experience. I went back home at 11:30pm and now I am here again because the hospital pharmacy gave me the wrong medication after a wait of 1 hour I have finally got the right medication.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in our Emergency Department and there was an issue with the medication you were given.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The staff are very friendly. The parking is horrible. I waited 15 minutes to get a parking space. The good thing is that it is free for those with a disabled blue badge.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had issues with car parking that the staff you\'ve seen have been so friendly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My appointment was on time. The member of staff was kind, informative and polite. The cardiology nurse explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that staff at your cardiology appointment were so kind, informative and polite.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am here for an echocardiogram I didn't have to wait at all. The staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly when you came in for your echocardiogram.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is a good hospital. I come to rheumatology and there is good communication about appointments through letter and texts. The consultant is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the rheumatology department have been communicating well with you about your appointments and that your consultant is good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has been fine. They send my appointments by email and then you get reminders by text. I think I have received 4 personally. Staff have been excellent. I have brought my brother to the drop in centre. I was impressed because straight away the maxillofacial team saw him and took him to theatre straight away for an abscess he had on his neck. They were absolutely brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about you and your brother\'s experiences at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointments has been good and that your brother was treated immediately by the maxillofacial team when he came in.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They helped me walk down as I have sciatica. Communication about appointments has been good. They send me texts and letters about appointments today. Brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have assisted you with getting round the hospital and communication about your appointments has been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with a fractured shoulder and to my surprise I was seen very quickly and full care and support provided within a few hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly in the Emergency Department after unfortunately having to attend with a fractured shoulder.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have cancelled hospital appointments. You wait a long time at the hospital and they do a 5 minute check up. They say he has a problem and then waits 4 to 5 months for a follow up.
Dear Friend/Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your friend/relative has had a number of appointments cancelled.
If he is still awaiting an appointment we are keen to try to help. If he is happy to do this please can he make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My maxillofacial surgery was cancelled 2 days before the operation was due on my jaw due to the doctors strikes back in June. My daughter has been calling the surgeons secretary to get it rearranged and not had a new operation date set even when calling up every week. They just say we know you are waiting. It's really bad. It's my face and they're not doing anything to help.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had an operation cancelled shortly before you were due to come in ands that have been delays getting it rearranged.
If this remains the case please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was under the dermatology department for over a year. Staff are amazing and ready to go out of the way to help you.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that your experience with the dermatology department has been so helpful and that staff have been willing to go above and beyond to assist you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my cancer treatment at the QE. It's a clean hospital with excellent facilities. The staff are very polite and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the cancer treatment you\'ve been receiving here and that staff are so polite and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go for my hearing check ups and they provide me with hearing aids.
Dear Patient
Thank you so much for taking the time to provide feedback about your audiology appointments Queen Elizabeth Hospital Birmingham where they checking your hearing and provide you with hearing aids - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E during pregnancy and they provided excellent help and support within an hour.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well helped and supported during your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff are brilliant and the building and facilities are excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the staff, building and facilities here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is a nice and clean hospital and the staff are fine. I went there twice and waited for over an hour to be seen by a junior doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are happy to hear that the staff and clean environment were to your satisfaction on the two occasions you\'ve attended we are sorry to hear that at one there was a long wait to see a doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They told me that I would have to register with them before they could give me any further information which I couldn't understand.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
We are keen to listen to your concerns in more detail and find out what exactly you were asked to register for. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was an inpatient there for 2 weeks on the ENT ward. The staff were very caring and kind. The doctors explained everything well and there was excellent follow up support after discharge.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on the ENT ward during your 2 week stay, that staff were caring and kind and that there has been excellent follow-up after discharge.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to cardiology for scans and assessments. Very good hospital with excellent staff and facilities.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you\'ve been provided by the cardiology department and that the staff and facilities have been so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My GP referred me to the renal unit for further tests and the staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the renal unit have been so helpful to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Treatment is excellent. The waiting time in A&E is horrendous. 12 hours. I was seen every 4 hours but was a long long time.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are really sorry to hear that you had such a long wait in the Emergency Department we are pleased to hear that the actual treatment you received was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister went for an MRI scan for a serious issue. She got scared when she was in the MRI and pressed the button to get out because she found it claustrophobic. The hospital then arranged for her to get a bigger MRI check but she still didn't like it so she didn't have it. There wasn't a follow up from the doctor or the hospital after being referred from her GP. She hasn't received any extra services or help after that MRI appointment.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your sister had such an unpleasant series of experiences at MRI scans here.
We are keen to listen to her concerns in more detail and to try to help with any outstanding issues. If she is happy to do this please can she make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Best hospital I have attended. I can't fault them at all. Excellent staff and facilities.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are so happy with the staff and facilities you encountered.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son waited at A&E for 6 hours in pain before any medication and support was provided to him
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your son had such a long wait in our Emergency Department before he was provided any medication and support.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was recently treated for kidney related issues and was an inpatient for 10 days. The hospital is clean and the staff are good but the food is horrible.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren\'t happy with the food during your inpatient stay we are happy that you found the hospital clean and that the staff were so helpful.
If you would like to provide any more information or further feedback about your experience (in particular any concerns you have about the food) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia operation here. They provided excellent care and support.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care and support provided to you during your hernia operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the pain clinic. The doctors are amazing and very helpful
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about how well the doctors at the pain clinic are taking care of you and how helpful they are.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly go to the diabetic centre at QE. The staff are excellent and provide very helpful information all of the time.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received at the diabetic centre and that staff are so informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Attended for the 5th attempt at ERCP to break and remove stones from my bile duct. They were able to get them all out this time but failed to notice that my gallbladder had already been removed so they left a stent in. I now have to have another procedure to have the stent removed.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with your procedures and you\'ve needed an additional procedure.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had radiotherapy for 2 weeks here. I went everyday and they were good but again I had to go by myself. I was also unable to access the grants for wigs or therapy due to it being covid which I think was hard when losing my hair and feeling so unwell. The care was great. It was just the other aspects which were hard for me.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues accessing grants for wigs but pleased with the overall care you\'ve received.
We are keen to listen to your concerns about the grants in more detail and to try to help if possible. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Very good staff and excellent communication provided. Comprehensive information provided about treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to that you are happy with the staff you\'ve encountered and the communication and information about your treatment you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to the A&E department with a broken arm and they were very quick in providing treatment and support.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were provided quick treatment and support when you had to attend our Emergency Department with a broken arm.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for my epilepsy treatment. The staff were very helpful. Doctor provided all the information about medication and future treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that the staff you see for epilepsy treatment are so helpful and informative.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Everything has gone paperless and they send information and follow up letters by text. I would prefer to have information in a different format.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been some issues with how you receive communications from us now.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Ridiculous waiting times at A&E. I waited for 7 hours before any support or treatment was provided.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for treatment in our Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I received good support and care but waiting times were too long.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had an issue with waiting times we are pleased to hear you received good support and care.
If you would like to provide any more information or further feedback about your experience, in particular what the long wait has been for, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I visited QE as an outpatient. They were fine. the hospital is clean and the staff are helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you found the outpatient department you visited clean and the staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an operation here and you can now go straight to the neurology consultant and bypass the GP with any questions I have. I can get through easy and they'll make an appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you find it so easy to access your neurology consultant and get appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an operation there and they were great. Brilliant staff. They took good care of me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that our staff took good care of you during your operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. Its a long way to come. I have a yearly MRI scan and they're brilliant. The staff are always amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to happy that your annual MRI scans always go so well and the staff take good care of you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have big issues with communication. I had radioactive iodine therapy and was told that I needed to be reviewed by my GP or Good Hope after 6 weeks but they never communicated with any of them and when I'd had the treatment done. They need to communicate better so people have the right treatment as mine was wrong.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been some communication issues with your radioactive iodine therapy.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was told there was a 6 months wait for a double bypass and new valve on the NHS. I ended up going private and had the operation at the QE a week later. The staff were good and glad we had private healthcare so I could be seen and sorted quicker than on the NHS.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Two weeks ago I was taken to A&E by ambulance and they provided excellent care and support.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you were provided with such excellent care and support during your recent visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad was diagnosed and received very bad support and care. It took him 2 months to recover and stand on his own feet.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your father\'s care.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I attend liver clinic for check ups every 3 months. The staff are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at your regular liver appointments are so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am an outpatient at the QE and I go to the neurology department regularly. The staff are very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff at your regular neurology appointments are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had his bypass operation here and the service provided was excellent. Good communication with the family.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the service provided to your father at his bypass operation was so good - in particular the communication with his family.
If you or your father would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient at the QE for 7 days and the support, care and treatment that I received was great.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent support and care you received as an inpatient during your stay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They operated on my eyes and they were very very good. It all went well and they continue to monitor my macular degeneration. I can ask them any questions and they have a good answer. Even when it is not during an appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you have been so well looked after by the opthalmology department both at your appointments and in between, and they have answered your questions whenever you have needed them to.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an x-ray for a dislocated shoulder and they were excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your x-ray appointment was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
ENT provided very good care and service when I was an inpatient after the surgery.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the very good care provided to you as an ENT inpatient after surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
My husband went to A&E as he was coughing up blood. They kept him in as an inpatient for 3 days. They did a CT scan and blood tests and provided all the medication in time.
Dear Relative
Thank you so much for taking the time to provide feedback about your husband\'s treatment at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are happy to hear he was well looked after and all his tests and medication was handled promptly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They dressed the burn on my foot as it went purple and was infected. They told me I should make a follow up appointment with the GP for the nurse to have my wound redressed, but I couldn't make an appointment. So I ended up getting my sister to dress it, who is a nurse.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The specialist said they'd make appointments to have scans and I ended up in A&E. They thought I had had a stroke, which the GP recommended I go to A&E. I didn't call an ambulance, I got my grandson to take me there. They were thorough and did tests and it turned out it wasn't a stroke and said they'd refer me on to a consultant. They ended up referring me onto the Juniper centre.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so thorough in their investigation of your possible stroke that turned out to be something else.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They told me I missed the appointment then I called them to ask what appointment I had missed. They told me they had no idea. I still don't know what appointment I've missed.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been some confusion regarding appointments.
If the confusion hasn\'t been resolved yet please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Apart from A&E, the fracture clinic was good. Good communication from them. Appointment was sent within a good time frame. When I went to A&E I waited 6 hours to be scanned and was sent home. They called the next day and was told it was broken. They said I would go straight through A&E but I waited 6 hours again. I was fuming. The facture clinic has been helpful, friendly and they sorted things quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had issues with the Emergency Department we are pleased to hear that the Fracture Clinic have been helpful, friendly and speedy in their treatment and care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been a few times. Communication has been fine. Staff are okay. No complaints. Endocrinology are very good with communication and I was sent here for specialised treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about your Endocrinology appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the communication has been very good with the department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are alright. Good communication. Good staff. All information regrading maxillofacial surgery is sent through the NHS app and that's all fine.
Dear Patient
Thank you so much for taking the time to provide feedback about your maxillofacial treatment at Queen Elizabeth Hospital Birmingham and the NHS app - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Generally they are okay. Communication has been good. When waiting for appointments, you wait for your name to appear on the screen. Only been waiting half an hour. I've come to ENT today. I had a letter and text to say thank you for cancelling your appointment in January 2024, which I hadn't cancelled. They then bought it forward to October 2023 which was okay, as I was being seen quicker.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were actually seen quicker after your previous appointment was cancelled.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It has all been great. No problems so far. I've come to see glaucoma, skin cancer and cardiology departments, all very good. Good communication except when you check in, as the screens don't work, but that is the first time that has happened to me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the glaucoma, skin cancer and cardiology departments but obviously sorry to hear that you have had some issues checking in at your appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Parking is hard. You have to go around and around to get a parking space. Reminders for appointments aren't good as I got a letter but no text reminders. Signposting is very good and its easy to navigate. The waiting times here are good and overall my experience has been good. I'm former NHS staff member myself doing an 8am to 4pm job, and its so hard to get appointments when you're off work. They government needs to make way for this.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had some issues with car parking and appointment reminders not coming through by text, we are pleased to hear that you have found navigation easy and that the waiting times and overall experience has been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred on for a frozen hip that Sandwell Hospital hadn't treated me properly for. QE have been good so far and got me an appointment quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointment for treatment on your frozen hip has come through so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was fine when I came. Communication at the minute is good. I come here for my heart and they have always been alright.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that the communication around your cardiology appointments is good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came here for a specific appointment and lucky enough they did a biopsy on the same day. It was a 2 week referral and I was seen within that time. The dermatology department does not do terribly well at communicating with regards to the appointments I have had today.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were referred and seen so quickly for your biopsy but also sorry to hear that there have been some communication issues regarding your dermatology appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They cancelled the first appointment for cast removal and had to wait 9 weeks. They mentioned it would be earlier. The car parking is hard. Its always hard to find a space. Reminders for appointments are good as I receive texts and emails.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to wait so long for your cast removal and also have issues with car parking at your appointments, but pleased to hear that the texts and emails about your appointments are so helpful.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Parking is manageable. Hard to find but you can get a parking space.
Dear Patient
Thank you so much for taking the time to provide feedback about car parking at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came for an x-ray and imaging all in one appointment, which was brilliant. No waiting at all.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your appointment in the X-ray department went so well and there was so little time spent waiting.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The blue badge parking spaces are always full. They should improve parking for blue badge holders.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues car parking.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was an inpatient for 3 nights. The food is horrible and most of the staff are very rude and inconsiderate.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the food during your inpatient stay wasn\'t acceptable to you and that staff you encountered were so rude and inconsiderate.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had an appointment with the vascular clinic and the consultant was very helpful and engaging.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the consultant at your vascular appointment was so helpful and engaging.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Helpful staff and not much waiting time. The parking is okay. The signposting is good so you can find things easily.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have been so helpful and you were able to find where you needed to get to easily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband is being treated here for cancer. He has a needle phobia. Some staff members are very judgmental and unhelpful towards his needle phobia. They need to understand what he is going through and help him out, instead of being rude.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with our staff\'s attitude to your husband and his needle phobia.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had an appointment with the consultant at ENT. In was seen on time, listened to properly and medication was given.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen on time and listened to properly at your ENT appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here regularly to the renal clinic and I am always seen on time. The staff are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving at the renal clinic and that you are always seen on time at your appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my kidney transplant over here. They saved my life and after care and support was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received when you had a kidney transplant here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here every week. I am under every department and they have been really good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the department looking after you have been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am a regular patient at the eye department. They have provided full support and help to treat my rare eye condition.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the support and help provided to you by the eye department in the treatment of your rare eye condition.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my cataracts done here for both eyes. The staff over here in ophthalmology department are very caring and good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care provided by the opthalmology department during your treatment for cataracts.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
After my stroke I regularly come here to the cardiology department for check ups and to get my medication.
Dear Patient
Thank you so much for taking the time to provide feedback about your regular cardiology appointments at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated at the Cancer Centre for a kidney related tumor and was provided with excellent support, help and information.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the the excellent support, help and communication you\'ve received from staff at the Cancer Centre in the treatment of your tumour.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an appointment with the nurse at the foot clinic. She was excellent and helped me a lot.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with your appointment at the foot clinic and that the nurse seeing you was so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there at ambulatory care and they provided excellent support and care.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care and support you were offered in the ambulatory care ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad was taken in by ambulance to A&E. He had to wait 4 hours to be seen by a doctor.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father had such a long wait to be seen by a doctor in the Emergency Department.
We are keen to listen to you and your father\'s concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had surgery for ovarian cancer at QE. The staff are great. Before and after the surgery I have had very good care and support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care and support you received before and after your surgery for ovarian cancer.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom was an inpatient in ward 20 and she received very good care. The food was cold and tasteless.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the food your mother received as an inpatient was not what she wanted or expected we are pleased to hear that she otherwise received good care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are very bad at keeping records because they lost my results and they are careless about their patients.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your records have been lost.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from for the future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The QE needs to improve in treating patients as they do not listen. The same at Heartlands. Some of the staff are not professional.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham and Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel like you haven\'t been listened to and have encountered unprofessional staff.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I am here for my kidneys. The waiting area is not so good but the communication here is better and other hospitals need to emulate that.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you aren\'t happy with the waiting area we are pleased to hear that the communication you\'ve received has been better.
If you would like to provide any more information or further feedback about your experience (in particular more detail about your concerns regarding the waiting areas) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a bit far for us but the treatment my husband received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment your husband has been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I visit once a month to see a stroke consultant and excellent support is provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the support provided to you at your regular stroke appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had two recent experiences the first time I attended A&E and after a long wait I was sent home. The second visit to A&E resulted in me being admitted but communication was poor, nothing was really explained to me. My medication was changed but to date I have not had a follow up appointment. I have phoned the secretary of my consultant and told that there is nothing available and I just have to wait.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experiences of the Emergency Department haven\'t been positive - with firstly a very long wait and secondly poor communication.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The care there could have been a bit better. In general they're understaffed and can't do everything. But everyone can always improve that's all I am going to say.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience, in particular anything we could learn from in future to improve the care we deliver, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in the QE for a fortnight. I was taken in by ambulance. It's criticised a lot but it's been good for me. I ended up being sent to Good Hope.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham and Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a check up. They took x-rays of my arm to see when I can start physiotherapy but they haven't sent the results yet so physio hasn't started. They could do things quicker because I want to start physio.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you feel that there have been some delays to starting your physiotherapy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in a bay with four patients which was good. They were good with mom, being able to be around other people. She was admitted to A&E as she wasn't mobile even after having a knee operation. Having shooting pains in hip so she ended up being admitted.
Dear Patient/Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you and your mother were well looked after and in particular the benefit of being in a bay had for your mother.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Treatment was good. Very quick. I was diagnosed with aggressive cancer. The hospital arranged to go to Birmingham. I was at the QE a short period. Well looked after. It was okay.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were treated so quickly following your cancer diagnosis and that you were then so well looked after.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I didn't hear from my consultant. I had to get my mother in law to call and chase it up. I get tired really quickly and that's how I got my appointment. I have to have a scan of the groin.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were some communication issues regarding your follow-up appointment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I like this hospital. The staff are good. It's clean. Happier staff and they talk to you. You can wait a bit but the facilities are good when you go.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the hospital - in particular the cleanliness of the environment and staff attitude.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been here a few times and communication is good about appointments. Staff are great and it's easy to get around. I've been going here enough times to know where I'm going now.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your appointments - in particular the communication about them, the staff and navigating the hospital when you arrive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are quite good, they're alright. I've been for an appointment. Went for blood tests. I had a chat with the doctor then went for bloods tests. I didn't wait too long but could have if lots of people would have been there.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments and blood tests at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Put it this way. 16 hours in a waiting room for suspected COVID. They said they didn't have the beds or the resources. I kept asking how long it would be and they couldn't give me the information. It was really hard. Just horrible.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait and also that there was a lack of information about how long you would have to wait.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My son was in the QE for 3 months and put on a mixed ward. There were people with dementia on the ward. They need to place people in the right place and take people's needs into consideration. He hated it there.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really to sorry to hear that your son had issues being on a mixed ward with dementia patients.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I ended up really ill. The surgeon said that the GP should have referred me to them sooner. I was days away from death. They saved me. They were helpful and found out what what was wrong with me after being let down by the GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the treatment you received here from your surgeon.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ended up in hospital for 5 days after the GP wouldn't see me. After being discharged I was told I would need follow up blood tests. the GP said it would take two weeks. The hospital did it the next day.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you got your blood tests done speedily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I broke my fingers whilst playing basket ball and was rushed to A&E. I was provided with excellent treatment and care immediately. I am grateful for the support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care and treatment you were offered in the Emergency Department was so good and so speedy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there because I can't see my GP. I had a bad headache and the staff at A&E helped me a lot. I was seen very quickly and with respect.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff in the Emergency Department were so helpful and respectful when treating you for your severe headache.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was admitted to QE with a brain injury and stayed there for more than 2 months. My treatment experience was very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with your experience being treated for a brain injury as an inpatient.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Once a month I have to go to the fracture clinic at the QE for examination of my ribs and left hand. Last year I was in a boxing match at college and my ribs and left hand was fractured.
Dear Patient
Thank you so much for taking the time to provide feedback about your regular visits to the fracture clinic at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent caring staff
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen quickly and well looked after by the staff during your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had bowel cancer and was treated here. They were great in providing me with support and care.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support you\'ve received during your treatment for bowel cancer here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom was treated at the QE for liver failure and the support she received was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your mother was looked after and supported so well during her treatment for liver failure.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Occupational health referred me onto the chest clinic. The doctor will do kidney function and other tests here as they prescribed me medication but need to conduct tests before I can start them.
Dear Patient
Thank you so much for taking the time to provide feedback about your treatment and tests at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When I was finally diagnosed they have a full team of specialist nurses available 24 hours. I can call them, leave a message and the most suitable person will get back to me. I can contact them anytime.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are being offered so much support by the specialist nurses looking after you and they are so easy to contact when you need them.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred there a few years ago for issues relating to pregnancy. They were very helpful but I had a miscarriage in the end. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously really sorry to hear that ultimately you suffered a miscarriage we hope that we were as supportive and helpful as we could be during what must have been a very difficult time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom went to A&E with back pain and was seen within an hour. Good treatment provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was seen and treated quickly (and well) when visiting the Emergency Department with back pain.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Recently my mom had a triple bypass at Q.E. My mom is deaf and the place is not set up for people who are deaf. The care was good but they were not able to talk to her at all. More BSL interpreters are needed.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with supporting your mother\'s communication needs when she was an inpatient.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also gain insight to improve the care and support we provide in future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My brother has MS and regularly goes to QE. They are taking good care of him.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your brother is well taken care of at his regular MS appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in the Q.E. for 2 weeks during covid and they were very good and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how well you were looked after during your stay during the Covid pandemic and how supportive staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go to the liver clinic once a month and they see me on time and regularly update my prescription.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are seen on time at your regular liver clinic appointments and they regularly update your prescription.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My Dad who is 76 had a seizure on Wednesday evening. An ambulance was called and he was taken to Queen Elizabeth Hospital. My Mom went with him. On arrival he was given MRI scan and CT scan to rule out a stroke. He was then left to wait in A and E for a doctor to see him. My Mom was sent home in a taxi at 4.30 am. He wasn’t sent to a ward as no-one seemed to know what was wrong with him. He was left All day Thursday and Friday in A and E. He was provided with food and water but was unable to feed himself due to his hands shaking after the seizure. No-one helped him. On Friday he was told the hospital was taking him home, he sat on a chair in the discharge centre for 6 hour’s waiting. In the end my sister went to collect him. When she got there he was wheeled out in a wheelchair and found it incredibly difficult to get into the car, my sister questioned whether he was ok to go home and the nurse said he’d be fine. The nurse also said he had all of his medication. On returning home and reading his discharge notes it appeared he should’ve had a new medication, which was neither given or prescribed. I am utterly appalled that my Dad was tested this way in a care giving environment.
Dear Sarah
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of serious issues with your father\'s treatment at our Emergency Department - in particular the long waits, the lack of support to eat and drink, medication issues and spending 6 hours in the discharge lounge.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It was fine. I went to see a consultant. Information was sent in good time. I felt I could ask questions and they sent me follow up information in the post.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication both before and during your appointment was of the required standard and that you then received follow up information in the post.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Quite convenient. The train stops right there. The staff and appointments are okay. I know the building off by heart. They've started putting locks on the doors.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I sometimes go here. My wife takes me for appointments. I believe the hospital is good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the appointments you are attending here and that staff are helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
5 hours then took to acutewardwaited 1 hour no one called doctors in office most time computer.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait during your stay here.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
A few years ago I spent 48 hours in QEH. The food was very unhealthy, there was only one choice & it wasn't suitable for diabetics. The care is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you weren\'t happy with the food during a previous stay here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They did my final check up here. It is a good hospital. It's big to get around but they were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were well looked after at your final check up here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go to the hospital every now and again for an appointment for diabetes but it's a bit of a faff. I feel like I am not getting the help I need.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel like your diabetic appointments aren\'t providing you with the help you need.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Good hospital but I need more answers for what's going on with my leg.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
If you are still in need of further information about the situation with your leg please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went to A&E with a scratched eye and they were very helpful. They have referred me to BMEC.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff in the Emergency Department were so helpful in treating your scratched eye.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Waited for 3 hours but no support was provided by the nurses and doctors.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that despite such a long wait you did not you were not offered the support you were expected by the nurses and doctors.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Need more seating in waiting areas. Went to cardiology and patients were standing.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We aresorry to hear that there wasn\'t enough seating at your cardiology appointment.
If you would like to provide any more information or further feedback about your experience, in particular where exactly there was a seating issue, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Okay. Very similar to children's in a sense that they don't give you appointments in a timely manner but that's a hospital thing. Cardiology department have given us a home monitor so sends readings. It did break at one point and was told to go to the company. The company told us to go to the hospital. It took 2 months to sort out.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with appointments and also devices breaking and not being fixed or replaced promptly.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I came in really early in the morning. I had an operation and left late. They were good at arranging the operation as I was in A&E and they had done it within a couple of hours. They were really good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your operation was a success and proceeded so smoothly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been for a colonoscopy due to stomach issues. They were good. Wasn't waiting too long and they made me feel as comfortable as possible. Staff were professional but kind and listened to me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well looked after at your colonoscopy, didn\'t have to wait too long and staff were professional but kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had my teeth inspected and ended up getting a virus in my heart. Ended up staying in for 6 weeks. Nurse would come out and give me injections everyday. They were brilliant. Dentists are very nice and very helpful. He wasn't pushy.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear you were so poorly we are pleased to hear that you were so well looked after by the nurses and dentist. m
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
She's had an exceptional service. we can't complain. We're very lucky.
Dear Friend/relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the exceptional service your friend/relative has experienced.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Always alright. Sometimes appointments don't run on time. Okay communication usually. Came to appointment an hour early and thought I was late. Ended up waiting an hour and I checked with the lady she didn't mention I was.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been instances of them not running on time and poor communication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was fine here. Made referral for appointment but saw me 5 minutes after my appointment time. They were really good and easy to find the department. Happy with the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your appointments, how quickly you were seen and how easy it was to navigate the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
No T.Vs but brilliant care. Nothing provided for people with no devices. TV in discharge lounge so got to see it there.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had no access to a television (this is an ongoing issue and work is being undertaken to try and remedy) we are pleased to hear that you are happy with the rest of your care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Was referred onto the QE from City hospital for my eyes as this hospital is the best. The care they gave my dad before he died was disgusting and it did contribute to his death.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your father\'s care.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or issues we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Stayed in the hospital 3 weeks. Staff were really nice. I couldn't see anything and they were really helpful. MS nurse isn't that helpful but hospital is great at communication. They let me know in good time about appointments and then where to get support for MS. I was only diagnosed in April this year.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that are happy with the staff looking after you during your inpatient stay, you have been well-informed about where to get support and that the communication about appointments has been so robust.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sound. Frequent visitor. All staff are really friendly. Sometimes I get letters from GP here about appointments that have already happened. Feel like letters/communication can get lost. I get texts, letters and on NHS app and one doesn't correspond with the other and when I call up, one doesn't have any idea. Operation was cancelled twice. Given a date within 2 weeks of coming to the hospital. First was cancelled over the phone. Second was arranged 3 weeks after that I came in, nil by mouth for 8 hours and then cancelled it. Bit rubbish. All went accordingly the third time I came in. Discussed plans for Chemo and Radio going forward and been given information and support.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that despite the staff being friendly, and you being provided information and support around your Chemotherapy and Radiotherapy treatment, you have had issues with communication - letters about appointments that have already happened, operations being cancelled and other communications not arriving.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was here for MRI and the staff were very helpful and kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how helpful and kind staff were when you had your MRI.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Since Covid restrictions are over, They need to put more chairs around hospital for elderly patients. I am waiting for a taxi and there is no chair to sit.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had trouble finding appropriate seating.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, in particular where in the building you had trouble finding appropriate seating. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
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Long waiting times at QE. Their processes are too slow.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait time and are unhappy with some of the processes you observed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went there for my finger Staff mostly friendly but saw blood on walls and sheets etc.
On another occasion there, I had stomach upset they let me in but other people waiting and not let in.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren\'t happy with the environment you encountered in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went there last year for a surgery and they were very good in everything.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really happy to hear that were so happy with your experience when coming in for surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with heavy chest and they were okay.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience of the Emergency Department at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to neck clinic and staff were amazing, they helped me and provided full support
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how supported you\'ve been at the neck clinic and that staff were so amazing and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred for lung infection to QE. I was provided with full support and help.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so well supported after being referred for treatment of your lung infection.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They put my daughter on lung transplant list and provided the necessary support but she passed away within two months.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Caan we firstly offer sincere condolences for the loss of your daughter - and we hope that the support offered by the lung transplant team was of value to you and your family.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I cut my finger and went to QE A&E and they sorted out everything for me in 3 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated relatively quickly when you had to visit the Emergency Department with a cut to your finger.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Last week I went to QE for MRI and PET scan. They were very good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at your MRI and PET scans were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Been here for X-rays mainly. The service is well organised, its really easy to find your way around but its a long walk from departments. They send letters to me about appointments before hand, good communication.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with your imaging appointments, navigating the department and the communication you receive beforehand.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
9 hours wait, I was told I was going to be kept in. Then I was told I wasn’t going to be kept in. Waited 2 and a half hours for painkillers, ended up taking my own which I wasn’t happy with. It was a shame, people were being left and were sharing cannula poles. Nurse said it was getting busier and they have a lot of mental health, alcohol and drugs related people. They don’t bother about you.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department and that you have other concerns about your treatment - for example delays in receiving pain relief and staff attitude.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Discharged myself after waiting for 12 hours. No excuses for what I saw. Someone who was a danger to the community but sent him home to wait for mental health services. Just disgusting.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt you had to self-discharge from the Emergency Department and that you were unhappy with what you witnessed whilst there.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also if there is anything we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Mom was really ill in there, couldn’t feed herself and food and drink was left in front of her. They didn’t look after her well and stole jewelry off her when she was there. Terrible hospital.
Dear Relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were so many issues with your mother\'s stay and treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - in particular the issues you raise with regards to your mother\'s jewelry and the food and drink provision. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to the outpatients for tremors, the hospital is much better than Good Hope - there's no comparison. Staff are good on the whole. They're sometimes outstanding, they take time to listen.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment you received as an outpatient for tremors and that staff were so attentive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an audiology appointment and they said they had booked an interpreter but when I turned up there wasn't one there. I decided to go ahead with the appointment without an interpreter and carried on with the appointment. But I feel that the professional didn't have an understanding. They assume that deaf people can lip read or that giving a leaflet full of medical jargon is making the service accessible but not ensuring that the information is understood. Even when interpreters are present, they cannot always stay for the full consultation because they can turn up late and the appointment can feel rushed. Then you can't full concentrate because you're conscious of the time pressures.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your audiology appointment did not go as planned - in particular that the interpreter didn\'t turn up and the issues with the literature you were given.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also to learn from any mistakes that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Brilliant. It's okay, it's clean. I've been in there a few times and everythings always been alright. Brilliant staff too, always helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the environment and helpful staff you\'ve encountered during your numerous visits here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The nurses said they could see we was with Frankley Health Centre. There was a long wait in A&E, but I feel sorry for them, they need more staff. There was a pregnant lady there who was miscarrying, who was sent from the Women's hospital, as they wouldn't see her because she was having an early miscarriage. I had to wait 5 hours as I had a cracked rib, they were good though.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear about the long wait you had for treatment in the Emergency Department we are pleased to hear you were then happy with the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When my husband had a stroke, I couldn't fault the care he received at the hospital. He also visits the diabetes clinic who have told him to go to his GP with any issues he has with the diabetes sensor.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care your husband received after his stroke and the detail you\'ve provided about his visits to the diabetes clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Kind of wrestled it through. Was seen by psychiatrist who apologised profusely because they could not give her medication as it would have to be prescribed by the mental health team and they have done a referral on to CAHMS and FTB to get a plan together and get her on medication.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience (in particular anything we can learn from regarding the medication issues you detail) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Referred on from A&E to imaging department was great. A&E was horrible, not there fault. The staff I think is overstretched.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear you are pleased with your experience in the imaging department we are obviously concerned to hear that your experience in the Emergency Department was not so positive.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Parking is quite far, congested waiting areas and they keep you waiting for hours.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with car parking during your visit(s).
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I waited for year and a half for an appointment and then they sent me to a satellite clinic in small heath. I was annoyed because the doctor was not very polite and informative.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your appointment and that you weren\'t happy with the behaviour of the doctor at your appointment.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had a biopsy at QE recently. It was quick and provided full information.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the biopsy you had went well and that it was done quickly and you were provided full information about what was happening.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Treated quite well over there.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Everything was great apart from waiting times.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had long waits for treatment we are pleased to hear that evert other aspect of your care was positive.
If you would like to provide any more information or further feedback about your experience (in particular what you\'ve had to wait for) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have gone there many times. Very caring and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you\'ve received on your many visits here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I ended up falling asleep on the chair I was waiting that long in A&E. Nobody woke me up to say the doctor wanted to see me. I woke up hours later and the doctor did see me eventually.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had delays receiving your treatment in the Emergency Department after both a long wait and not being woken up.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also to learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Waited 2 days for treatment at QE. Very bad experience.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for treatment.
We are keen to listen to your concerns in more detail and especially to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went there on Sunday at 12am and was seen within 2 hours. Which is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that were seen within 2 hours when you went to the Emergency Department for treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Was seen and provided support within 2 hours, which is okay for A&E treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and provided support relatively quickly after you went to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very happy by the support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are very happy with the support provided to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother and father were treated there. They are very good in all aspects.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about that your mother and father were both treated so well here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Busy but very efficient staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff you encountered were so efficient.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good hospital with excellent facilities.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you were happy with the hospital and the facilities.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my daughter in QE, it was good.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment your daughter received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My bypass was done there and they made things very easy and good for me.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your bypass went well and that staff made things as easy as possible for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for my Covid jabs. It was excellent, the way they managed it.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your Covid jabs were managed so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff were fantastic, care was outstanding. My husband was admitted to ward 515. 1 junior doctor was faultless he explained everything to us this young man did everything he could for us he treated my husband with care dignity & respect. My husband was then moved to intensive care, again the same treatment. He was then moved on to ward 516 he again received excellent care. We had just one awful experience with a member of staff (male nurse) who was rude very negative & in my opinion shouldn’t be anywhere near sick patients. I’ve forgotten to mention the fantastic physiotherapy people all angels without wings. THANK YOU so much
Dear David/David\'s husband
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service David received on Wards 515, 516 and Critical Care and that staff explained everything so well and treated him with care, dignity and respect.
Your kind words have been forwarded to senior staff to share with the departments, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
We are also sorry to hear that there was one difficult experience with a staff member. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were good and saw her very quickly because we had a reference number.
Dear friend/relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that your friend/relative was seen so quickly at their recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Main issue is parking even with blue badge. You have to get there an hour before at least, drive around 20 minutes looking for a space. This can make you late for the appointment. In February my husband was here for 3 weeks in chest ward. He has his own room. Stayed here for 3 nights. Looked after us both, made sure that he had things to eat and drink. Queue for ages for lift.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered issues with car parking but pleased to hear that your husband was well looked after during his stay in February.
If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
James Cunningham
Patient Experience Officer at UHB
Been for a review on knee, pretty straight to the point and let you know how it will affect everything else. Good communication and feel I can ask anything.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent communication you\'ve received at your knee review and that you feel confident to ask anything.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had Basal Carcinoma, waited a while initially for the appointment but I have been given appointment and they have done the texts and had a look and sorted it all for me. I have been discharged and they have been really good, approachable and explained things very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased with your treatment for Basal Carcinoma and that in particular everything was explained so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Signage needs to be upgraded, on how to get around the hospital. Communication about appointment is through texts and letters. At the moments staff have been good but I have come to find out where I will be having my operation for my knee and I hope it will be at the ROH and not Heartlands. But will see.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have had some issues getting around the hospital.
If you would like to provide any more information or further feedback about your experience and what signage in particular needs updating or changing please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
It's been okay, regular and I go to the heart clinic. Everything okay. Get seen on time and don't have to wait. Good hospital for me and I've always been happy.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear you have always been happy with your visits to the heart clinic and that in particular you get seen in time.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Brilliant – Podiatry and arthritis and foot clinic for diabetics. Staff, communication, surgeons and everything has been good. I can’t fault them at all. Transferred over to hospital quickly. Care at previous hospitals was shocking.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving in the podiatry, arthritis and diabetic clinics and that the staff and communication in particular have been so good in particular.
Your kind words have been forwarded to senior staff to share with the departments in question, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Alright, not waiting too long. Came to see podiatry - second visit today. Had to check and dress ulcer and had an x-ray on it. Well organized. Had emergency appointment. Sent from GP and seen by podiatry straight away and appointment made for the next day.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received at your podiatry appointment - and how well organised it is and how quickly you were seen.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Alright usually, been seen here for nerve conduction test. No name of a doctor or consultant on letter so no idea who I am waiting for. Easy to find places and always someone to tell you if you get lost.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear your appointment letter for a nerve conduction test doesn\'t mention a named clinician but pleased to hear that you are given support navigating the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Clinic appointment linked to cancer, they notify about the appointments. I come in for checkups every 6 weeks. I also come for monitoring thrombosis every 2 months. Keeping up to date with everything to ensure that treatment is working. Oncology department don’t pay for car parking. Going around looking for parking space is a nightmare which can add additional stress for patients. Oncologist and clinic nurse know I am deaf and know I need to see him face to face and will write things down on notepads.
Dear Patient
Thank you so much for taking the time to provide feedback about your cancer-related clinic appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you are having issues with car parking but happy to hear that the doctors and nurses looking after you are making provisions for you and writing things down on notepads.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Regularly here, neurosurgery today- really good. Was referred onto service, quick turn around. Had a physio app last week. Sent report off and had an appointment made for today. Not long got here but says there's a 1.5 hours delay to clinic. The hospital is massive and there's always someone to direct us around.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have encountered delays at one of your appointments but also pleased to hear that you\'ve had plenty of support in navigating the building!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They're alright, been to one appointment and will go to appointment next week and see. But they were okay.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Great hospital and staff. Communication about appointments could be better but most places are the same. Communication about my condition was not great. They have done well.
Dear patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been communication issues with your appointments but also pleased to hear that overall you are happy with the hospital and staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
1 month follow up after radiology and then transferred to oncology. Left in limbo when consultant left. Not having any follow up appointments after radiology or communication about recovery was hard. Results not sent to GP so could not discuss it with anyone. Eventually got hold of doctor on oncology and they have told me to go for PSA blood test and that they will arrange follow up appointment after that. But after looking at initial letter after being discharged from radiology, It says right at the bottom to contact them if a follow up appointment hadn’t been made after 3 months which makes me think that there’s a delay in appointments follow up’s usually.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had so many issues with your oncology follow-up appointments and awaiting results.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Radiotherapy department is very good. Prostate cancer treatment and then follow up. 20 treatments over 4/5 weeks than passed onto follow up needs.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you have been so happy with the care offered by the radiotherapy department in your prostate cancer treatment.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Treatment for intense radiotherapy, they were brilliant. They pay for your parking. Difficult to get parking at times. Good at communication. Can ring cancer specialist nurses about concerns and if they don’t answer they will call you back.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We arepleased to hear the cancer specialist nurses are so helpful and supportive and that your car parking costs have been covered.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Been a few times, staff are nice. Long waits for bloods. Seems very busy. Some days can be quick. Come for blood tests every 3 months.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have encountered long waits for bloods at your regualr appointments but also pleased to hear that you have encountered nice staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went to Nuffield house for diabetic eye screening. They are really good. Especially with organizing the service. Feel like they are on it.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received at your diabetic eye screening appointment at Nuffield House and how well organised the service is.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Neurology appointment cancelled didn't tell me then received a letter to say this was a new appointment. No one had told me about original appointment as did not receive information letter beforehand. Had to double check to make sure appointment hadn't been cancelled.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been so much confusion with your neurology appointment and that there was a lack of clarity over whether it was cancelled or not.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
At Q.E for Mental health assessment for 10 hours which just causes delays, need more support
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience waiting for a Mental Health assessment was such a difficult and you had such a long wait for one.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Dad's in Q.E with broken leg , other leg amputated due to diabetes. They are taking care of him but not sure where he'll be discharged to after leaving hospital.
Dear Relative
Thank you so much for taking the time to provide feedback about your father\'s stay at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
If you would like to provide any more information or further feedback about your and your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Trying to get appointment is impossible even during pregnancy.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much difficulty getting an appointment.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Treated me for TB and for my thyroid test only to check and they didn’t need to give medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham and your treatment for TB – apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went couple of times, quite hard to get into. Took 16 weeks to get an appointment. Said initially that appointment will take 6 weeks then extended it by 10 weeks. Feel system is overwhelmed and there is too much going on. No chasing just had to wait a while.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had experienced significant delays getting an appointment.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Came back for hip surgery but had urinary problems. Admission staff was great and received me very well in the ward. When I was in waiting room they didn’t told me what I was waiting for. Lack of information. Sleepless night as alarm kept going of really loud. Food and drinks were good.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the admission staff you encountered looked after you so well but obviously also really sorry that there were communication issues and your rest and sleep was disturbed.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Easy, they can sometimes be late but that’s understandable. There are several departments, some parts of hospital is easy to get around than others.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that sometimes your appointments run late and that the hospital isn\'t always easy to navigate.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Quite good on appointment except few cancellation. Reasonable service in outpatients. I have been to wards where just 1 nurse was wearing large size badge. They just don’t have the staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments but obviously sorry to hear that elsewhere you have encountered short staffing.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Okay, this not my first visit. Appointments are good. They communicate by email, phone and letters. I had bone marrow transplant 14 months ago.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Waiting for name to come up and they said they will give antibiotics for foot. Had to travel from Edgbaston. Good communication about appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your communication about appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Spoke to receptionist about patient transport and she was really helpful. Helped me with helping mom.
Dear Relative
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you encountered such a helpful receptionist who was able to assist you with your mother\'s patient transport issues.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Been before. Most of the time clinic doesn’t run on time but communication is good about appointments. Really big hospital, hard to know how to get around. Feel like receptionists can be rude but other staff were really nice.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that often your appointments run late, reception staff have been rude and that you have difficulties navigating the hospital, but also pleased to hear about the good communication.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Not first visit could do better with patient transport. I have epilepsy so come here regularly. Sometimes they see me on time and sometimes they are running late but they are trying their best. Good communication can get emails and text messages.
Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that communication about your appointments is so robust but also sorry to hear that there have been issues with patient transport and being seen later in clinic than originally planned.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Appendix removed, was a bad experience. I was discharged without antibiotics, ended up with an infection and was very unwell.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience having your appendix removed was not a positive one and afterwards you had an infection.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was seen by an ambulance that took me to hospital for a concern about pains in the right side of my chest. The hospital was informed that I am 30+ weeks pregnant with GD, I was seen fast for bloods and a trace of my heart as they was concerned about that to. I was seen by a doctor to be told they want to rule out any forms of blood clots in the chest, but where do I begin I was told they was waiting for a bed but due to the overcrowding of the hospital it is a long wait so the nurses on the night shift put me in one of the rooms they had in the ECG as I had told them it is very uncomfortable for me to be sitting on a chair, I was given some painkillers, at 3 am another doctor come down to see me to tell me same thing they want to rule out a blood clot so was sent on my own down to x-ray bearing in mind I’m in a lot of pain moving around with my chest when I say a lot I mean a lot to the point I was getting into hot sweats. So after x-ray went back and lay down to go to sleep for abit, but no that did not happen so 24 hours no sleep and 10 hours in hospital being 30+weeks pregnant this is not good! So the doctor from a ward come down to see me as I was admitted in but left in ACG due to the bedding situation I didn’t mind because at least I had a bed down there right no wrong! They sent me off to get a long scan as I needed that to rule out a clot, so we get back and the room I was in was taken, the day nurse that was head nurse was very rude to me! I was stuck back in the waiting room on a drip on and I didn’t get told what that was for even when I asked! They just blanked me, they put 2 other people on the drip holder rail so if I needed the toilet there was no way of me being able to carry my drip with me so I was stuck at 30+weeks what a joke! In the end I was very angry, I asked for painful 3 hours waiting still nothing and I was meant to be giving the pain relief every 4 hours and I had nothing from half 8 in the morning! I then took my drip off the stand and knocked the door to where the nurses was and said I’ve been waiting for painkillers and no one has been to give me anything, so was very much in pain and upset, then the nurse asked me my name, but they should know my name as I had been in for nearly 24 hours now! So I gave my name to be told I was basically forgotten about! At nearly 5 o’clock I was told I was being sent home, but no answers to why I had these pains that was unbearing and still is unbearing! So my experience was very poor and horrible.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered so many issues with rude staff, long waits and a lack of pain relief in particular.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
We\'d also be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as a means to learn and improve patient experience in future. If this is something you\'re interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
After having mammogram we found that the lump was bigger but lot of delays. Need to improve the issue. Cancelled a few appointments due to junior doctor and nurses strike saying couldn’t do.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have experienced a number of cancelled appointments.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Wouldn’t have gone to QE because of the way daughter was treated during her treatment of cancer. She was on the ward and as the day case they treated her like dirt. It was disgusting.
Dear relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your daughter\'s experience was such a negative one and there were so many issues with the way she was treated as a day case.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Went for cancer treatment every 4 weeks. Caring staff but felt sometimes my questions and other patients questions weren't answered in enough details.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the staff taking care of your cancer treatment have been so caring but also sorry to hear that sometimes your questions haven\'t always been satisfactorily answered.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I visit the hospital often and they are brilliant. They're very helpful and thorough. Never need to ask what's going on they are just very informative.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the service you\'ve received and that staff are so helpful, informative and thorough.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had a check up for my prostate. I failed the blood test and I got referred for a 14 day cancer check up, it was nothing but they were good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your cancer check up was handled and resolved so quickly.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
In QE hospital following left nephrectomy. Couldn't have had better pre and post op care . On EPOC ward following surgery and then transferred to ward 7 to 8 before discharge . As a retired nurse myself I feel I can give reliable feedback and can only thank all members of the team from my consultant to the ward cleaners. I couldn't have received better care anywhere and all staff were kind and professional. My specialist nurse was also amazing . Please thank everyone involved .
Dear Judith
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues on the EPOC ward and the other staff involved in your care and treatment.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had a fracture in my shoulder and they gave me strong medication. They referred me onto x-ray and said I'd get the x-ray results after 7 days. I had to self refer myself to the physiotherapy service there and they had results and told me it was fractured and said they should have sent me straight away instead of leaving it 2 or 3 months to get an answer.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you experienced delays in getting a confirmed diagnosis of your shoulder fracture.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I have been there several times, easy to navigate around hospital. Get emails, texts, letters and reminders. Interactions with staff was very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you\'ve found the hospital so easy to navigate and that your inetractions with staff have been so positive.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Bad boy menu, food comes from a Caribbean restaurant I'm sure. They always sort me out. They're really caring, staff are nice. Top hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you are so happy with the menu and that staff looking after you have been so caring.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Care was great when I was there but they couldn't care for me long term. They arranged for me to go to another hospital and it's been very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the great care you received and that your transfer to another hospital has also been handled well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Staff were great, it's such a big hospital. But it wasn't the right place for her to be kept long term.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your relative encountered great staff but obviously concerned too hear that you had worries about her being here long term.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Lots of support available all over the hospital. Signage and information available is very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear you are so happy with the support available here and in particular the signage and available information.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Very engaging and supportive consultant. Excellent communication. Clinics always on time.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear that the communication with your consultant has always been so excellent.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My mom was there for triple bypass, they were very good at the hospital. They looked after mom very well. They gave us good advice and overall were very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your mother\'s triple bypass went so well and that she was so well looked after.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The hospital is very good. Visited various times for several issues and never had any problems. Staff are professional and helpful. No problems and worries there.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with all of your visits here and that you have encountered professional and helpful staff.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had an appointment with the dermatology department. They did take a while for appointment as they sent a letter and said if I don’t hear back after 7 weeks that I should be back in touch and they will look into it. After 7 weeks got in touch and they gave me an appointment over the phone.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you eventually got hold a dermatology appointment but also disappointed to hear that it took so long for you to get one.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Admitted through A&E. Waiting 2 months for vascular clinic for legs and it was getting worse.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you\'ve had such a long wait for your vascular clinic appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Appointments are easy to make. Its good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your appointments and the process for booking them.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I go to make sure everything okay. My niece takes me and they let me know everything’s okay.
Dear Patient
Thank you so much for taking the time to provide feedback about your appointments at the Queen Elizabeth Hospital Birmingham.
Ifyou would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Sent a letter and text message about appointment today. Easy to get around the hospital. Had an appointment on 18th April. Follow up appointment is today only after couple of months. NHS is getting better.
Been referred from GP back in Stoke as I have a rare thyroid disorder. Takes about 3 and half years to get appointment today.
Respiratory clinic - Pulmonary Fibrosis diagnosed recently with junior doctor. No compassion, information or support given about life long condition. There should be more empathy when telling people about their results, not keep going in and out of the room to speak to the senior doctor.
Dermatology. Staff has been wonderful. Reception directed me to wrong place but then I went to old building and waited for appointment and was told to go back to place I started out. Not user friendly, ended up late for the appointment. They should use clear signage for where to go in appointment link.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues getting to your dermatology appointment and that issues with signage led to you arriving late.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Took long time for cardiology referral. Been here previously 10 years ago. Information desk directed me.
Dear patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that your cardiology referral took so long to come through.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
My daughter came twice with problem with hair and skin. They said it was menopause and then Thalassemia – because of her ethnicity but it turned out to be bladder cancer stones.
Der relative
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter\'s experience has not been a positive one and there was so much confusion with her diagnosis.
We are keen to listen to your and your daughter\'s concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I had a stroke, I think if something is wrong with you, you better off not coming here. You come with one problem, they give 5 more. I was only fed breakfast, nothing else.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience after your stroke was not a positive one an dthat there were issues with food and other aspects of your care.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Easy to find a way around. Staff are great. It’s just the waiting around for appointments that can take a while. Communication letters sent to say sorry we couldn’t reach you, you have missed your appointment. 3 or 4 letters about same appointments , duplicate appointments causes confusion as to which appointment it regards to.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you find it easy to navigate our hospital but also sorry to hear that there have been communication issues in the past with appointment letters potentially causing confusion. It may be worth contacting the specialt(ies) you are under to discuss how best to contact you in future to avoid any confusion.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Diabetic clinics. Hospital take care of future appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about your diabetic appointments at the Queen Elizabeth Hospital Birmingham.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Not bad, third appointment. 2 or 3 got cancelled, said they called or texted to say cancelled. Secretary said she tried to call. Rebooked for today. Appointments are usually on time and efficient. Some of the clinics can run late, when they do they’ll say it’s due to lunch break.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you\'ve had a number of cancelled appointments but pleased to hear that the ones you\'ve had have been on time and efficient.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Stayed in critical care for 10 days. Colleagues on desk doesn’t offer water. Did tests for hours every 20 minutes. Detected embolism kept me in and operated. Fantastic stay, stay was brilliant, so were the staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent treatment and care you received during your ten day stay in Critical Care, and how good the staff were, but also concerned to hear about potential issues you encountered getting a drink of water.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had side effect from medication given at Heartlands so ended up in QE A&E. They told me they shouldn’t have given medication and gave me a the correct medication. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received during your recent visit to the Emergency Department - although we are also concerned to hear about a potential medication issue at Heartlands Hospital.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had excellent service with a major surgery operation at QE. I was in hospital for 3-4 weeks and all the staff from the cleaners and canteen staff right up to the consultants were amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment and care you received during and that all the staff you encountered were so amazing.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Having fall on one of the ward, no tests were done even tho I telling daily that I was in agony. When I eventually had a scan for something else they found that have 2 blood clots and broke my back in 2 places. No one even bothered telling me, I only found out when I was given my discharge letter as I was being wheeled off the ward because I couldn’t stand up
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience as an inpatient was not a positive one and that you had such a severe fall.
We are really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
They tried to get mom out of her chair, she had oedema in her legs. She spent from Midnight to 9am waiting in the immediate care unit. She was poked and prodded, then they told us she has heart and renal failure. Apparently she had been referred from the GP. They has said it's not this, it's not that and told us to speak to the GP for a diagnosis. She was admitted to A&E 5 times because of the lack of intervention from the GP.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother\'s experience has not been a positive one
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues with your mother\'s treatment care at the QE. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I had an MRI scan done in August 2022 and attended the A&E three times. I was given medication such as co-codamol and on the 3rd visit, they found out I had a problem with one of my discs and it was touching a nerve. The results from the MRI scan back in August 2022 had shown I had a tumor on my ovary but I was not told.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and the results of your MRI in August 2022 were not passed on to you in a timely fashion.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Much longer wait at the QE, probably the same at most hospitals. Staff are lovely. No communication about time especially A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are obviously sorry to hear that you had a long wait in your recent visit to A+E and that there was no communication about how long that wait would be, but pleased to hear that you encountered such lovely staff.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The doctor that was treating me has moved now to Solihull, bit of a journey having to pay taxi fare. Can be an inconvenience. Very well organised clinic same as when I was at QE for injections in back. Consultant is brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and Solihull Hospital. We are sorry to hear that the change in your consultant\'s location has caused you some inconvenience but we are nevertheless pleased to hear about the excellent service you\'ve continued to receive at your injection appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My dad was in hospital. Shocking, not long come out, would put tray at the end of bed. No help was offered to him. Odd nurse would help, no information given or follow up. Discharged on 2 occasions and sent back to hospital a she wasn’t well enough to be home. Couldn’t eat, drink nothing.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father\'s experience(s) have not been positive and there were so many issues with help being provided, communication and repeated re-admissions.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Went to A&E and waited a while for tests but they gave me medication and send me on the way.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope that your recent visit to the Emergency Department was a satisfactory one despite the wait you had for tests.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Went in with a pain in leg and they send me to A&E saying it was a big issue.
SI joint injection here, they were good. Also went for CT guided scan.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the good service you received during your recent procedure.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I had a bleed on my brain, I was transferred from City Hospital to this hospital for an operation. I think the staff were good. I can't remember much, but they did the operation, then I was out.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff you were encountered were good when you were transferred here for your operation.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
The worst hospital.
Dear patient/relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I'm meant to go every 12 months for a cardiology appointment, everything was alright. I understand my own condition and they explain everything to me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you happy with your cardiology appointments and that everything is explained to you.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I like it there. I sometimes have to wait. Nurses are good. Food is nice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the nurses have been good and that the food is nice.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have been here with my sister when I have been poorly. I sometimes wait a long time but it’s ok.
Cerebral Palsy Nest – 10/05/23
Good neurology and physio. Send out regular appointments and see on time. Daughter is happy going there.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your daughter has been receiving at her neurology and physio appointments and that she\'s happy going to them.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Access is good. Appointments for daughter (42) very understanding, knowledgeable they arrange yearly reviews.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your daughter has been receiving at her appointments and that staff are so understanding and knowledgeable.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Food was rubbish. Came in hot but was cold by the time it came to me. Staff was good and I was treated well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that you have been treated well we are disappointed and concerned to hear that the food you were given was cold by the time you received it.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
We can wait a long time sometimes. Staff are nice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the staff you\'ve encountered have been so nice but obviously also concerned that you have had some longw ait times.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Not good, 7 hours to be discharged left me passed out in waiting area. When doctors were on strike in A&E. Gave me a cannula and I was having to hold my own fluids. Kept pressing buzzer and they were ignoring me. Stayed for 6 days, discharge ward was disgusting. An elderly lady was being very sick and nobody helped her.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience was not a positive one and you encountered so many issues with your cannula, being ignored when you were using the buzzer and the environment in the discharge ward.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I ended up in the hospital and was put in an induced coma for Covid. The staff were really good once I woke up though I cannot remember much about it. My family said they were good at letting them know what was happening with my care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience was a positive one after what must have been very worrying time for you and your family.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had major brain surgery to have shunts fitted on my brain to monitor a benign tumor. Didn't really enjoy it there as the Health Care Assistant tried to get me up just after my operation. Reported her to the head nurse. I also visited neurology and go for regular eye appointments, they're good when I go and keep an eye on me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed responsed. Whilst we are pleased to hear that your eye appointments have been good we\'re also concerned to hear that you had issues immediately after your major brain surgery.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
She goes for regular checks, suffers from skin cancer and staff were helpful. She also visited x-ray department.
Dear friend/relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your friend/relative has been receiving at her regular appointments and visit to the x-ray department.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
She visited hospital today for Covid Injection.
Dear Friend/relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your friend or relative\'s Covid injection went well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Wonderful staff and everything. Support them 100%, staffing has made examination difficult.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you had such a good experience with our staff.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Excellent-urology, for what I came for was straight forward considering what it was . Couldn’t get better throughout evening. Really understood what was happening there, that we understand. Asked if we have questions and told us who to contact if we had any concerns. Cancelled operation because of Covid but managed for 6 weeks later.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your delayed operation went well, that you always understood what was going on and contact information was provided in case of any concerns or queries.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Turned up to information desk for a wheel chair but they did not have any. I was really out of breath with the walking but they got me a chair and sat down until they found one. Staff are really helpful and kind.
Dear patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the staff at the main reception desk were so helpful and kind.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Was due to be having an operation at ROH, which I was referred to by QE trying to call to reschedule with no answer. So I came to QE to get it sorted.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slight delay. We hope that you have managed to resolve your issue with confirming an operation now, if not please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Alright, car parking was a pain. Finding a space. Called quickly through to appointment. Received good information in time up to appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your appointment itself went well and that you had been well communicated with beforehand, but obviosuly also sorry that you had problems with parking.
If you would like to provide any further feedback about your experience (in particular the specific issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went for eye surgery. Well organized. Got here at 7:40am. Surgery called him through at 8:10am. All well-organized. Was lost in system for 2 years since Covid. Saw GP for an issue with eye and they referred him again. Seen pretty quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your eye surgery and that it was so well-organised.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Under consultant for my arthritis, brilliant they have their injections sent out to my house. They send for regular checkups. The cholesterol team however have not seen me face to face in over a year. Because of my medication they should be checking and seeing me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve been receiving managing your arthritis, but obviously also concerned to hear that you haven\'t been receiving your expected cholesterol management appointments and checks - if this is still an issue please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Nice to see everyone, busy hospital. Good staff everyone is helpful and I am just happy to be here.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience has been a positive one.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The parking is horrendous. I have come today to decide whether I want to be part of a trial. They have communicated well but wish the parking situation was better as I can get quite out of breath walking from the car park.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you\'ve encountered so many issues with car parking on your recent trial visit.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Came for an appointment was seen earlier so I am my way home earlier. Staff are really very good. I have been happy today.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with you recent outpatient appointment and that the staff were so good.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
It's much busier there. I fell over and fractured my knee. I ended up in A&E. I didn't have to wait that long and the staff were helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience in A+E was a positive one, that you didn\'t have to wait long and the staff were helpful.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have good communication with them. I had surgery to change the battery on my vasal nerve simulator. I go every 6 months. They take a reading of the battery life to monitor it. They're really good.
I had prostate cancer which was removed. I now go for regular check ups. I have no complaints and I couldn't fault the service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are hvaing no issues with your regular check-ups after your prostate cancer treatment.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had 12 sessions of chemo at QE. They were good there and treated me very well, made friends with staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve been receiving during your chemo appointments and that you\'ve made friends with the staff!
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Picked up prostate cancer – kept going to the doctors. Couldn’t get in to be seen because of Covid. Ended up going to A&E for tests because of symptoms. Didn’t wait long and at QE they did the test and needed further tests. Was there for 4 days. I felt like I did not get much information. Would say they will discharge me and then would decide to keep me in. ended up in tears, felt they didn’t explain an awful a lot. I was not getting any satisfaction at all. They said it had not spread and it was only small and have not checked it since.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one following your prostate cancer diagnosis and there have been issues with communication and a lack of information.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Bit lousily and useless. Feel like the staff are being overworked and you wait far too long to be seen to. I do get the treatment and they do good care but it just takes such a long time.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have experienced delays.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I broke my foot so ended up having an operation to have fitted a metal rod in my foot. Stayed for a few days. Hospital was great and clean. Staff were really nice and helpful, they sorted me out.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received during and after your recent foot operation, that the staff were so nice and helpful and the environment was so clean.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had appointment at hospital for hearing, waited for a while for 5/6 weeks. Had problem for a year. They gave me follow up appointment which I missed as I got the dates wrong which can happen sometimes. They were good when I went.
Dear Patient
Thank you so much for taking the time to provide feedback about your hearing appointments at the Queen Elizabeth Hospital Birmingham.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Broke my foot. Waited 3 hours, sent me for an x-rays and put a boot on it. Staff were good and everything was fine.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the good service you received on your recent visit to the Emergency Department.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have a high blood pressure. I go there for blood pressure check on regular basis. Good kind staff and doctors.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving during your regular blood pressure checks.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Treated for cancer at QE, had chemo. Well looked after. Kind staff but now been discharged as nothing more they can do for her.
Dear friend/relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the excellent service your friend/relative received from the Cancer team and that they were well looked after.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Fine, Neurology go once every 6 months. Send all letters about appointments which is efficient for me, like how quick things are done and the communication.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the efficient service you are receiving from our Neurology team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Neuro surgery and pain management is good. Good hospital and food is also good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the excellent service you received from the Neurosurgery and Pain Management teams and that you were happy with the food.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Some scan at QE, It’s a good service. They saw me quickly. Didn’t wait long for the x-rays. It’s such a big hospital but efficient.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent scans and that you encountered efficient processes.
Your kind words will be forwarded to senior staff in the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The were great, nothing but good treatment. No complaints.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received four colleagues in the ENT team.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Slow waiting time whilst in the hospital however getting appointment is hard. Unsanitary environment. Overall good service.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been an entirely positive one and that you have had difficulties getting appointments and encountered an unsanitary environment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Went at 12pm seen at 6pm, sitting there with no water. Place was dirty, however doctors were good.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the long wait to be seen and the dirty environment you encountered.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It’s the waiting times which is frustrating otherwise good service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you\'ve encountered long waiting times but pleased to hear that you are pleased with the service you\'ve then received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went there for my pace maker done, They were very good and helpful. The doctor was amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received our colleagues in the Cardiology department.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Strange to be a patient and not be on the other side. Broke my foot so ended up in A&E. I did have to wait a while but I get it’s just so busy. I had x-rays and had to have a shoe fitted. They said they will see me again in a few weeks to see how my foot is healing.
Dear Patient
Thank you so much for taking the time to provide feedback about the Emergency Department at Queen Elizabeth Hospital Birmingham and hope you have now received your follow-up appointment to see how your foot is healing.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Left daughter with open wound for 9 hours in A&E. They weren’t helpful. 9 years old send there as an emergency and to be left there for 9 hours. It’s disgusting.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your daughter\'s experience in our Emergency Department wasn\'t a positive one - staff were unhelpful and your daughter was left for so long with an open wound.
We are really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Epilepsy department, waited an hour for an appointment with people turning up late and still been seen. Seen every 6 months for checkup. Usually on time but couple of times during Covid they were late, but always happy with the service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with your appointments in the epilepsy department and sorry to hear that there were some delays during the pandemic.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I take my grandmother for eye and hearing test. They are really good with her and they see her regularly. I like the hospital and she is well looked after.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your your grandmother is receiving at her regular eye and hearing tests.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
X-rays on hip and arms and heel. They are great. Attended a emergency clinic at 2pm – queue up and register, get a number and then they see you could wait few hours. They gives you a letter that is valid for 7 days. Good service work very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from at your recent x-ray appointments and that you are happy with the clinic processes.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Renal unit always been good. Good communication, send my letters in good timing. The consultants always let me know what’s happen.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving from our colleagues in the renal team.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went to A&E for chest pains which was coming from my shoulder arm. Thank god it was nothing serious but my GP has referred me for my original issues to the QE and they do not know when I will get this appointment. But I am in a lot of pain, I just need help.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you remain in pain and are facing delays getting an appointment, and hope that you have had an update since you posted this.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Knee hurt went to GP took X-ray and was referred after a year. They just tell me to elevate my leg whilst sleeping. They haven’t given me any follow up information.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you haven\'t been provided with adequate follow-up information following your knee issues.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Had heart attack ended up there, no follow up info had an appointment after 6 months and they said I need an urgent referral but again have not heard anything. I was well looked after in the hospital but have since not had much communication.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found the communication lacking since your heart attack and admission here.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
NHS too top heavy as far as I am concerned. Waiting for referral for mole on face, had skin cancer.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope you hear back regarding your referral soon.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Service was good. Had part of my lung removed 6 weeks ago. Great food, lovely big room, it was really nice. Staff were lovely, it was a good experience. I've also been for a PET scan on the mobile scanning unit outside, that too was really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experiences at your recent operation and PET scan were so positive.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had a PET scan, they were very good and very helpful. It was a bit of a way for us to travel and the parking was bad but they were good, kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent PET scan but obviously sorry to hear that you had some issues with travel and parking.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I was referred to the hospital from my old GP practice and they know my history. I had eye surgery here and was there for half a day. I have regular appointments with them.
Dear Anteneh
Thank you so much for taking the time to provide feedback about your appointments and eye surgery at Queen Elizabeth Hospital Birmingham.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Man recently discharged from hospital yesterday, found collapsed on pavement Coteridge
Dear Carolyn
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went into hospital after lying all night in the hall. I was looked after on the Edgbaston ward and the nurses were wonderful. I was very ill and couldn't complain about a thing. Food was good too.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are so pleased to hear that you were looked after so well on your recent admission to the Edgbaston ward and that the food was good too.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They're okay, I was a patient last year. The food was lovely and the hospital was clean. No problems there. Really good hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that when you were here last year you were pleased with the food and that the hospital was clean.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Marvelous experience as an outpatient everything went smoothly. Happy with the service. I was referred from the GP and that didn't take a long time.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent outpatient appointment and the referral from your GP was actioned so quickly.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My husband took me to the A&E as I was in severe pain. They saw me and sent me to the GP service within the hospital, I had to wait a while. But the GP saw me, done several tests and said that I had a kidney infection. They prescribed me medication, they were really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from the A+E GP service here and hope you are recovering well.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Mum has a hearing impairment. They've put her name down for a routine appointment and I've had to chase for the appointment. Dependent on the doctor is dependent on how well they explain things, sometimes they use words that we don't understand. We didn't understand what was going on. They should have visual aids to show what the issue is and make it easier to understand. You have a 20 minute appointment which makes you feel rushed.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you and your mother\'s recent experience at her appointment was not a positive one, it felt rushed and that we didn\'t provide visual aids for her appointment.
We would like to hear more about this issue if you\'re willing to discuss further -please contact patientexperience@uhb.nhs.uk and someone will get back to you.
Regardless of the above we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was on an acute ward. Social services came to see me to see if I was okay to be discharged home. They didn't do much they asked a few questions. The car whilst I was at the hospital was good and the food was nice - can't complain. But I would much rather be at home.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with the care and food you received during your recent stay on one of our acute wards.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had an appointment in the old heritage block. When I got there I knocked on the door and no one was there. I ended up walking over the main part of the hospital which I struggled with. A nurse from another appointment is trying to find out where the appointment for today will be. I've also received 4 letters in the post for 4 different dates for appointments, but I did receive a text message for the appointment today, just unsure what's happening or where to go.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the confusion at your recent appointment and the difficulties it caused on the day.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues and exaclt when and where your future appointments are. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It took 3/4 days for a follow up appointment after being referred for my moles, they had a cancellation for this appointment. They sent me to have biopsies.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you were seen so promptly at a follow-up clinic after your referral.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Daughter and son in law brought me. The reception is helpful and provided me with a wheelchair to go into podiatry. Nurses remember who I am when I come, so you build that relationship with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in reception and the podiatry department, and that you\'ve been able to build up a good relationship with staff.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I've had alright communication about my appointment. They sent me a text and letter well before the appointment. They communicate well about procedures, but I ask them not to tell me too much because it makes me feel queasy. But they've been good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you getting plenty of notice and information about your appointments and procedures.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I've been having issues with my bladder so I've come for an appointment. It's an accurate and good service. I've been using the service for years and never been disappointed.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent bladder appointment and over the many years you\'ve been coming in.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Been using the hospital for a few years now. They have been very good with dad. There's been good communication about appointments and there's always someone you can contact if you need them.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father has been receiving and that the standard of communication has been so consistently high.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I waited 20 hours in the A&E department with a suspected blood clot whilst pregnant. They just sat me in a chair and only gave me paracetamol. There were loads of people in there. The care for me was not great. I should have been prioritised.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the standdard of the care you received.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
They've helped me a lot with all of my problems. I had surgery in the eye department. They were very thorough and explained to me exactly what was going on. I was referred to them on a 2 week referral as it was an emergency.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our eye department - and that you were seen so quickly and were looked after so thoroughly.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I've been sent for scans as they think I have long covid. The GP referred me to the QE and that didn't seem to take too long. I have been suffering with headaches every day since having covid 18 months ago. They're not sure what is going on but they are trying to find out.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you have been referred to and seen by our Long Covid clinic so quickly but also sorry to hear that there is some work to do to find out exactly what is going on.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Such a big hospital, I can struggle to get around it, but it's a good hospital - I like it.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you have had positive experiences her but obviously concerned if you are struggling to get around - if that is something that happens in future please speak to one of the reception you staff you encounter who should be able to assist or point you in the direction of someone you can.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I had tests done at the liver clinic and they found issues with my stomach. I didn't always understand what they were telling me. I had MRI scans and a few weeks ago they discharged me. But I felt happy with that. They also put me on Vitamin B12.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with service provided at the liver clinic but obviously sorry to hear that there may have been some communication issues and we didn\'t always provide information to you in a way you could understand.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
They are very good. I was sent by my GP with a kidney infection and it didn't take too long. I have problems with both my kidneys.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were treated so promptly for your kidney infection.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
If it’s an emergency they don’t provide a interpreter which makes things very difficult.
Dear patient/relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you\'ve had diificulties getting an interpreter during your recent visit(s)
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
QE is always best with providing interpreters.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with our interpreting service.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They don’t book interpreter and ask me to write everything. Before Covid there use to be a interpreter but after Covid have not seen any.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you\'ve been having issues getting an interpreter.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I went here for specialist cancer treatment. They were good, I was referred from the oncologist at Good Hope Hospital and would go here for certain procedures. They kept me comfortable and would explain things to me. Oh yes, they were wonderful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from the cancer team - specifically that they have kept you comfortable and explained everything to you.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I see different departments within the hospital but they've all been good. It's easy to get around. All the staff have been very good, couldn't have been better.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve received from all the departments you\'ve visited.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Brilliant surgical department, absolutely brilliant. Had gall bladder removed. Waiting for follow up appointment, but never had any issues with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the surgical department and hope you have now received your follow-up appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Liver department / Unit – Pancreatic cancer treatment excellent, nurses were understanding especially with the family. Was glad she was coming here. Follow up treatment was excellent had to bring her here after the operation. Very compassionate and kept well informed about mom’s care and when she moved from a ward to ITU. They even called over to make sure that we reached home Okay.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your mother received from the pancreatic cancer department with excellent treatment, communication and follow-up.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Parking is a nightmare. Appointment come up quick, first they took pictures and then I came in again.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve had problems parking at your recent visit(s).
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It’s alright, sometimes wait too long but care is fine.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that sometimes your waits are too long but pleased to hear that your care has been fine.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
There are two shops. They have good facilities, Costa and canteen. They have a proper café. They have everything at the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with the facilities we have on site.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Wait was long. Just in you go, sit down and wait. Waited for 6 hours. I was running a high temperature and I was sat down in with other Covid. Care wasn’t an issue, its just the waiting that’s an issue.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and you experienced a long wait.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Took me there when I had a funny burn. I had to call the ambulance and they took me there. I stayed a few days. It’s such a big hospital and so many members of staff there. But it was helpful when I was there and they didn’t make me feel like I was being a bother.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you received such good service when you were here and that staff were so helpful.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My father had a bad experience at A&E, he waited for a long time. But when I went there just waited a while, they sorted my eye out when I thought it was more than a scratch.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that your father\'s experience in ED was not a positive one we are pleased to hear that you were seen and treated so quickly at your recent visit.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Attended A&E 21 March.
Blood on floor, rubbish bins overflowing to the point that rubbish and soiled dressing were spewed around in cubicles, toilets and Subwait areas.
A nurse with her name badge covered, walked around the Subwait area pushing equipment taking blood pressures, temperatures, and recording ALL patients private & confidential medical information on a computer she was pushing round. The screen of this computer was fully visible to everyone, I could read it, I could read patients private medical information, in fact everyone could, we were also privy to qns from the nurse to each & every patient. This was in front of everyone in the Subwait room. She went from one patient to another, each crammed next to the other in this filthy area. This nurse was putting clinical waste into a plastic cup she had picked up from the water fountain area. As she picked up this cup she dropped several cups on the floor, she left them there.
Each time this nurse took a patients temperature she put the clinical waste into the plastic cup (see above).
She took every patients BP, each with difficulty as each patient was so crammed next to the other, desperately trying to removed coat, jumper sleeve etc to expose their arm for the BP sleeve, in effect patients were undressing in front of complete strangers. The same BP sleeve was used on every patient, the nurse made no attempt to clean it or even her own hands. Basic hygiene and respect was non existent.
She approached me & i pointed out her actions were illegal, its a serious breach of the law, that she would have studied "law and nursing" at university, she was wearing a badge that identified Birmingham City University (BCU). I told her her actions would be in breach of nursing regulations. In response she bluntly said, "dont care" and carried on as above.
This hospital's A&E needs to be closed immediately, it is dangerous for patients, the filth, trip hazards, clinical waste spewed over floors, patients sharing cubicles.
It simply not good enough now for the Trust management to continue in post, so mismanaged is this Trust they need to step down immediately.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department on the 21st March was not a positive one and you encountered so many concerning issues with cleanliness, confidentiality and staff attitudes.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Firstly, emergency admission from Breast Clinic, initially to Assessment Unit where I spent 30 uncomfortable, chilly hours on a trolley. Husband not allowed in during this time as told "This is an Assessment Unit, not a ward". Same response when I expressed anxiety re being placed next to a man (watching very loud films on phone and swearing in response) as I understood mixed wards were no longer permitted. Woman across same area was laughing loudly into phone, announcing she had COVID. Very little compassion/care shown when I (obviously very unwell) expressed my anxieties re these issues. A little later, a man was placed on trolley opposite who, due to impossibility of not hearing everyone's intimate details, announced he had taken Viagra. It may have originally been designated an "Assessment Unit" but, while it's clearly being used as a "ward" where patients are vulnerable, spending the night etc., surely these situations are wrong. I felt extremely unhappy and vulnerable. Not staff's fault but something for management/protocols to consider. Staff may be busy but a little understanding wouldn't have gone amiss.
Secondly, even once transferred to a considerably more comfortable "ward" (thank you!), the patient is simply not told anything. Long days not knowing if a doctor is to be seen, treatment given, or if one has simply been forgotten. HCAs, nurses etc seemed unable to give any idea so that there is a permanent state of anxiety as to whether anything is happening or not. Everyone is wandering around with computers so would it not be possible to let the patient know each morning what is due to happen each day? Of course timings are difficult to predict because of obvious difficulties but that wouldn't be necessary, just some certainty that something WOULD happen/you would be seen/examined/ explained to by SOMEONE!
Thirdly, we all know how hard it is to get into hospital - but it felt almost impossible to get out! Told by a doctor at 10.30 a.m. that I could go home, it was nearly 7.30 p.m. before I actually left. Surely a more efficient system could be devised to save wasted space I was taking up etc? I spent nearly 5 hours in (I'm afraid, dreadful) Discharge Ward (what a name!). Bournville, I think? Airless, packed, chairs inches from each other, full of coughing etc, used tissues on the floor. (I asked to open the one window and moved to sit next to it. ) Endless wasted staff time/expertise evident in the form of misunderstood/confused arrangements for transport, prescriptions being brought up by hand from pharmacy, not allowing relatives to collect outgoing patients etc. Surely, with modern technology a prescription could have been sent directly to a local pharmacy, rather than placing further pressure on the hospital pharmacy? Similarly, the iv antibiotics I originally required could possibly have been administered at home vie some kind of GP/district nursing set-up, again sparing hospital beds, staff etc.
I am grateful for my overall treatment and for the care/humanity shown by some staff. I do believe, however, that the communication skills of some staff should be an urgent focus. To be told "Let's wait and see" when asking a nurse if I was actually going to be examined by someone or have treatment today, is surely not appropriate, for example.
Dear Vanessa
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience on the Assessment Unit and then Wards 620/621 has been such a mixed one that you encountered so many issues with communication, information and delays.
It may be that your story would be useful to share with staff more widely as part of training and staff development - if this is something you\'d be interested in please make contact with us at patientexperience@uhb.nhs.uk.
Notwithstanding this we are obviously keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Ive great concern loss of weight sleeping eating , paralysis feeling it in limbs ,left side wasting faster than right osteoporosis means eating ,chewing painful, was told if I felt infection of cord come straight in. I keep being relayed too a secretary, who repeating answer is get gp too refer , yet QE CLINIC have never checked me i.e degenerative bowels bladder diaphragm wastage severe spasticity and more, yet they destroyed my function and any quality of life through 2 spine ops that made things worse and now 18yrs on ive never had a proper diagnosis for conditions or side effects of operation and refusing too checked spine signal, as I feel dementia or neurons signal abnormal(simple word for rare agonising result of abnormal signa)l. Legs are very weak and give way if I put weight(anorexic) on one especially left. 2 severe pains run from groin too heart on left under ribs on right and cant ever relax, q e advertise treatment and have never called me in with alternatives for pain cognitive abilities and ive periods being on my own and falling, I believe fusion plate screws are or have been effected by falls. I was told I had no choice but too have neck op has never been checked it left me in agony as transit of food gets stuck behind lumber section, they only check successful ops, and ignore ones that went wrong.
Dear D.Langton
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you\'ve had so many issues confirming a diagnosis and getting information.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this we\'d strongly suggest if you haven\'t already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I understood that cataracts removed due to opacity. I did not know that lens gets larger with age, and my right one is extra large and may block eye's internal drainage when pupils are dilated for examination. The laser holes in iris are also to prevent any blockage until the lens can be removed. The possible bleed and need to redo the holes are rare - though redoing the holes might be necessary if depending on them for a few years.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope that your recovery from cataract surgery is proceeding well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Fine, not having to go as much now. Broke my hand, went to A&E. Long wait. Got 10am and left at 6pm. As long as I was seen I don’t care. They kept me informed and staff was good.
Dear patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that you had a long wait at your recent visit we are pleased to hear that you were kept informed of what was going on and that you were treated well by our staff.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Bit of a dive, I think the hospital do better, they provide better care than GP’s
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience was not an entirely positive one and you had some misgivings about the environment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I go there for knees, sometimes its easy they call me and let me know about appointment. Waiting for referral from ROH.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that we communicate well about your upcoming appointments and we hope that you hear back soon from ROH regarding your referral.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
8 hours wait at hospital with broken leg. They said they will call in two days but never called.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you had such a long wait with a broken leg. We\'re also sorry to hear that an expected phonecall from our staff has not happened.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was told to go to the nearest hospital which was Queen Elizabeth at the time. I tried to go to the A&E and they told me I had to go to Heartlands as that was the closest to my home address. Good job it wasn't a proper emergency. I don't know if it was because it was busy but I needed attention for an allergic reaction. They told me to go to a Badger Clinic.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have been given conflicting information at various points about where you should be seen.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Referred from the GP, Had something on my leg. They decided I needed an operation. They said it would take two months for an operation date and they have given us date in April.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope your operation goes well this month.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Terrible, No phone calls, no contact with Macmillan. Had chemo and radiotherapy at QE.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you haven\'t received the communication you were expecting.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It was very busy, they told elderly lady to wait for 2 days to see a doctor. It was horrible in there.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Especially neurology department is really good. if the doctor book me there for check ups I go. They are good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving from our neurology team at your appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have been tested for lung cancer. Have a CT scan once a month on my lungs. They have been pretty good. keep to appointments and keep me informed. Need to have jaw replacement at some point, but they are really good.
Dear patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the CT department and they have always made sure you are well informed on what is going on.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Rubbish waiting times at A&E. had to stay the night it was chaos. They did give the help needed but it took a long time.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one and in particular the issues with the delays you experienced.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
If I need to have a endoscopy, they will refer me to the hospital. They send me an appointment and then I will go and have it done.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
It was alright , not enough disabled spaces. Staff were really good.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that you received really good service from our staff we are sorry to hear that you\'ve had issues with car parking.
We are keen to listen to your concerns in more detail. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Following a critical incident of severe breathing difficulties my husband was taken to A & E by paramedics. My husband has many health problems and has a respect for DNR and not to be admitted to hospital. Due to extreme distress and needing oxygen he agreed to go into hospital until his oxygen levels improved and care could continue at home. After being stabilised and it agreed that antibiotics be administered and oxygen continue and he be moved to the acute medical ward. My husband has had several admissions over the last couple of years and has experienced poor care and the development of pressure sores. So we both were concerned and voiced this to the doctor. I returned home to get some rest feeling reasonably happy my husband was safe and comfortable. I returned to QE nine hours later. Martyn was still in A & E, in a dark cubicle. He was very uncomfortable complaining of severely pain in his sacral area. He was still on our damp sheet the paramedics had used to transfer him from his bed at home. His incontinence pad had not been checked or changed and he was lying in a soiled pad! His dressing had also been removed for the second time from his gangrenous foot and not been recovered. This was more than I could cope with. I broke down and begged the nurse to sort him out and stated, ‘ just because he is not for DNR should not mean he’s not for dignity either!’ The nurse stated that he should not still be in A & E as they couldn’t give him the care he should have there. Not long after being cleaned etc Martyn’s oxygen levels dropped to dangerous levels despite being on oxygen. The alarm sounded on the machine. No one came. I had to go and find someone to help!
Eventually my husband was moved to AMU. Communication was appalling no one seemed to know what was going on. The nurse admitting him to the ward had been on duty for seven hours without a break. She seemed very stressed and pulled in all directions being interrupted constantly.
The nurse could not access my husbands notes on the computer but she assured me that he would be assessed properly. I was concerned that he had been on oxygen monitoring and then suddenly not, despite dropping his levels on several occasions. I was also assured that due to his very high risk of pressure sores he would be put on an airflow mattress like he has at home.
Before I left the doctor prescribed a nebuliser for Martyn- he never got that nebuliser. During the night he was moved to West Ward 2. I was not informed and walked into see a different man in the AMU bed ! Distressing! Once I did re. park and find my husband he was still not on an air mattress and was still in great pain. His feet still undressed and hanging off the bed had been knocked by the movement of another bed and now also have wounds. Yet more stresses continued until his discharge! I am now so traumatised by the stress of my husband’s treatment in QE i have anxiety attacks on going there. My husband would rather die than receive any more care as an inpatient!
Okay, had a bit of a wait for an appointment for the pain management department. I didn't get much from them just offered medication. The booking machines in the hospital need to work better too.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you had such a long wait at your recent pain management appointment and that you had some difficulties with the booking machines.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It's okay. My husband had a hand operation and some scans. I find it easy to get to the departments and they send out emails and letter reminders.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you and your husband have had no trouble navigating the building when coming in for his operation and he has received regular emails and letters.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I spent a week on the ward. Some of the staff are alright some of them are not. Some of them have attitude problems.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience as an inpatient was not entirely positive and you encountered staff who had a poor attitude.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I've been referred for a colonoscopy on a cancer referral for a 3 week wait. They said they would send an appointment out for me within the next few weeks and to contact them if I did not hear from them before this time.
Dear Hayat
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
Hopefully you have received your colonoscopy appointment by now, but if you haven\'t please contact the booking team on 0121 424 3103 and they should be able to assist you.
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
2 hour wait. It was really good, son sprained his elbow. They saw him quickly and was in and out in no time.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your son\'s visit was good and that he was seen and treated so quickly.
If you would like to provide any further feedback about your/your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went to dermatology department – really good. Had basal carcinoma removed and they done it very quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Dermatology department.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I go for a diabetic check every three months to Nuffield house. They send the appointment through post and the reception staff are lovely.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your three monthly diabetic appointments and in particular the service you\'re receiving from the reception staff.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have not seen my Endocrinologist since before lockdown. Even after lockdown I had several appointments which were all cancelled or rescheduled. The automated txt message response said that they would send another appointment by post which hasn’t happened. Fast forward 2 years, I have constant trouble getting my medication from them. They are unreachable on the phone. The line to contact them on is only open until early afternoon so if you work it’s impossible to get hold of them. I have contacted my consultants secretary who has told me several times that there are no dates released for the clinics. I have not had any bloods done or seen anybody of the Endocrinology team for years yet they keep prescribing me medication. Now I am not a nurse but, I am positive they are breaking many NMC policies and procedures in regards to dispensing medication. I am happy to quite all that apply if needed. I have gone to PALS (have reference number) who were quite frankly useless. I complained and got a generic/automated response back via email stating that it would be taken seriously and investigated. I have heard nothing…absolutely useless!. COVID is not an excuse for poor (and lack of) patient care. I work for the NHS and I would never treat my patients like this!
I have been a patient here for approximately 19 years and have never been tested like this! Why the sudden change?!
I shouldn’t have to spend my time chasing them for an appointment they promised I would have anyway….where is the patient care?!
And don’t bother replying to me with an automated/generic response….I have heard and seen them all!
Absolutely livid…
Dear Nikkie
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are so sorry to hear that you have had so many difficulties with your Endocrinology appointments.
I contacted the Endocrinology management team and you should have heard back from them some time ago with a plan for moving forward - I hope this is to your satisfaction.
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Really like it, my dad was a chemotherapy patient, they treated him really well. The staff are really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father received during his Chemotherapy treatment.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They cannot cope with the amount of people going through the system. My wife had a triple bypass at the hospital. They were so good and treated her so so well. I am thankful for their service.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your wife received during her recent surgery.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They diagnosed me with dementia, my son took me. I can't judge how long it took because I didn't know I had it until they diagnosed me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about your recent diagnosis and hope that the dementia team can assist you as much as possible during what must be a difficult time.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
My husband had an appointment at the QE for August and September, they have cancelled both and we have not had the results since. I kept trying to ring them to get the results and I'm told to leave a message on the answering machine. I was told that the inbox was full. They've only just sent me another appointment January 2023, not sure what for.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one, in particular the issues with cancelled appointments and getting test results.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I had a cataract in my right eye that had reduced the visual acuity in both eyes. Vision very impaired. The surgeon wanted to remove the lens, but also also wanted to make laser holes in the angle of BOTH eyes because
I had a small glaucoma Rt eye that had been static since it happened. There seemed to be a further bleed in the back of the right eye so I would need an ILEA injection that might cause a further (probaby) small bleed, Downside laser treatment might cause a major bleed in either eye that would require an A&E visit to Dudley Rd Hosp. Using urotherapy (drop of own urine daily for 21 days) the cataract cleared acuity now 6/6 in both eyes - I even threaded fine needles - haven't been able to for years! - but he still wanted to remove the lens!
I had a good experience, appointment was on time. It was good, it was just a checkup.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good experience you received at your recent appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had accident they looked me after very well. I have a damaged foot from the accident but the nurses were good and they looked me after well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were so well treated and looked after by our nurses after your accident and we hope you are making a good recovery.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
PALs work for interests of hospital not for patients.
Dear patient/relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response.
We understand that you have some concerns regarding the PALS team but we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with PALS to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Very good and supportive. Whenever you go.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received and that you\'ve found the staff so supportive.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Having waited for spinal surgery for almost 12 months I was distressed when my appointment for 17th January was cancelled. I understand that this is because UHB Queen Elizabeth has decided to stop all admissions for elective surgery for the forseeable future. This leaves me in considerable pain, limited mobility and reliant on morphine. I cannot afford private surgery and feel abandoned by UHB Queen Elizabeth hospital
Dear Antony
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had your surgery cancelled.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
We\'ve also passed this feedback to the management team in Neurosurgery and as they have your name they can look into your situation and try and provide some assistance.
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Ask me questions about long Covid and symptoms. I was experiencing blurred vision because of long covid.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
If you are experiencing Long Covid symptoms and haven\'t seen your GP about it already we would strongly recommend you do so.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Pretty good, use them for the cardiology department and they’re really good. Login system can be overwhelming because they’ve changed it, but the staff are great. I get all my letters - it’s perfect.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve received from our Cardiology Department although obviously sorry to hear that you are having difficulties with our check-in system when you arrive - please always feel free to seek the advice of a receptionist if you aren\'t sure about anything.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
This hospital is better than other hospitals. The staff is so informative and nice. Its easy to get an appointment.
Dear Sara
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham We are delighted to hear about the excellent service you have received and that you have been able to get hold of your desired appointments so easily.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
QE – There for a reason, good and happy. No fault using it. Didn’t send any information to say it was cancelled. Said my appointment was still at 12pm.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience was not a positive one and that you had issues with a cancelled appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Parking is a problem which is stressful. Finding your way around is difficult. They could not find paper work for my blood test, which took time. They are over stressed.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you had issues with car parking, missing paperwork and finding your way around.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Made to wait too long. Everything else is fine. Appointment went too long. The took care of me, minor procedure and was discharged the same day.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that you were taken good care of we are also sorry to hear that you had to endure a long wait and had a clinic appointment that went on for too long.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
A year after being seen at City hospital, ended up having an ear infection so went back to my GP and they referred me to the Queen Elizabeth as a last option. They offered me two options, to have the implant or to have the hole in my drum covered. So went for the Bone anchored hearing aid. It has been life changing, everything changed. I don't worry about not being able to hear.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT department and that your treatment here has had had such a profound impact on your quality of life.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and we would also be keen to hear your story in more detail if it\'s something you\'d be interested in sharing - if so please contact patientexperience@uhb.nhs.uk
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
In and out of clinic in half hour. Pretty straight forward and easy. Waiting for transport which can take a long time depending on where they are coming from. Been under here for over 3 years. Had a 2 year wait to be referred from Telford but went private initially to Nuffield in Birmingham and then because he needed to operate, he put me on the NHS list and had an operation here. Little complicated. Actual surgery fine but complications.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been an entirely positive one and that you\'ve had issues with long waits, transport delays and post-surgical complications.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Saw a gentleman with alcoholism waiting at A&E for 7 hours who was diabetic. Nurses put him down as being a nuisance patient. He ended up discharging himself and ended up back in A&E and admitted. But consultants don’t care, they just wait to get people off their books.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have concerns about what you recently observed in the Emergency Department.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went for pre-nerve testing and it was fine. The limited contact I've had with them has been nice.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are glad to hear that your pre-nerve testing appointments and contact with us has been satisfactory.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Been told appointment wait for ENT appointment is 1 and a half years. During this time condition could worsen, and more treatment needed?
Dear Sue
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking clarity from the specialty team. We are really sorry to hear that you have been informed that you will have such a long wait for your ENT appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They're just about the same, they're brilliant. Can be terrific. The staff are good. I tell them all about my family and they always ask how they are.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received and that staff here always take the time to ask about you and their family.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I had a stroke in 2018 and they did really well. I was in the hospital for 5/6 days, it was frightening but they were really good. I've not had much experience with hospitals but this was good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues on the stroke ward in 2018.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My husband used the cancer services, they were very good, they sorted him out bless him. We've done really well with the services.
Dear Relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your husband has received during his treatment by the cancer team here.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They're okay, they're just so busy. Care and that was fine, they're just really busy.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the care you received was good.
If you would like to provide any further feedback (or have any concerns) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Referred by doctor in 2019, first appointment was in Oct 2019. They referred me to ROH but all appointments were cancelled due to Covid and had to wait till July 2021. They were ok and I had good appointments with them.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your appointments. We are sorry you had such a long wait to be seen but we are pleased to hear that the appointments themselves went well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Went in for x-ray and broke my wrist, nurse told me to sit on a broken chair and didn’t tell me it was broken. They were at fault.
Dear Patient,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular being asked to sit on a broken chair.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Nicky Beecher
Patient Experience Manager UHB
Radiotherapy at QE was good. Went as an outpatient, had 20 . 10 on head and 10 on lungs. They were perfect.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received in our radiotherapy department in your recent outpatient appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Waiting over a year for an appointment, ring up every month and they say not yet.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you are still awaiting an appointment.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
Best wishes
Nicky Beecher
Patient Experience Manager UHB
I’ve been once and thought never again. Its not very well designed. Buildings can have views of just other buildings and not greenery. You don’t see what’s going on. Design was not very thought about and they didn’t think about the patients. Bit of grievances for me.
Dear Patient,
Thank you for your feedback following your visit to the Queen Elizabeth Hospital.
If you would have any concerns regarding your care or treatment, or would like to share any other feedback with us directly please get in touch with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Nicky Beecher
Patient Experience Manager UHB
I known the NHS is being bludgeoned lately, but the Hospital doesn't seem to help itself.
There's the usual awful state in general, but one nurse at A&E;
-no name badge
-hair below cuff
-inappropriate ring
-did not wash hands inbetween patient contact
-did not clean cuff in-between patient contact
-did not introduce herself
-was rude to patients
-took all the readings literally in front of the door
-made no attempt to help patients who were clearly struggling (e.g. one woman with mobility issues asked where she should put her rubbish and the nurse made no effort to help)
-mask half way down face
Honestly wouldn't be surprised if she wasn't a nurse
Dear Patient,
Thank you for your feedback following your visit to the Emergency Department at the Queen Elizabeth Hospital.
We are sorry that one of our nursing staff did not appear to be dressed or behaving appropriately. We are keen to look into this in more detail so that we can address the issues you have raised. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
Nicky Beecher
Patient Experience Manager UHB
Its obvious front line staff are doing their best, the state of A&E environment must lie with the way the Trust is mismanaged. High salaries paid to Trust managers who are failing to deliver leaving front line staff and service users in dangerous, filthy conditions.
Blood on the floor, filthy contaminated cubicles, toilets unsafe with debris on the floor including blood and other body fluids.
The irony of being asked to wear face masks & visitors numbers being restricted when it is the hospital environment that visitors need to be protected from!
We felt so unsafe & overwhelmed by the filthy state at the QE we left without receiving treatment, we truly believed our health would have been impacted on negatively if we had stayed.
Its time the Trust management were held accountable, if they are not able to perform/deliver a service fit for purpose both for service users and the front line staff, then they should be forced to step down. What jobs allow management to stay in post, continuing to draw a salary & other perks & yet fail on such a scale?
It truly was a disgusting hell hole of a place to visit and cant imagine how it is for front line staff.
I can imagine the response to this feedback "thank you for taking the time to let us know of your experience..... sorry your experience wasn't what should be expected..... we value feedback..... we are striving to do better.... "
Nothing will change, it was filthy end of, it should be deep cleaned and maintained, it won't be because Trust management simply only care about what is in their salaries each month!
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were sharing this with the departments involved before posting a response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and you found that the environment was so unacceptable.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do and haven\'t already this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went to A&E at 4pm for suspected heart attack, after assessment waited until 10:45pm.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced waiting for an assessment after a suspected heart attack.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I went to get rid of one mole, I had and they asked about other moles on body and they removed them same day.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received when you had all of your moles removed on the same day.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They said I had eczema, when I was having an allergic reaction to blood pressure tablets.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and sorry to hear that there was confusion over whether you were suffering from eczema or an allergic reaction to another medication.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Before they challenged me to think they have lost my mind. They have put me on trial with tablets that can cause bad side effects, said it could be a gluten allergy. But nothing has changed and I’ve had a GF diet for the past 4 years.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have concerns about the trial you are participating and potential side effects from the medication you have been given.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Go every three months. They are good but my doctor is very rude. If I ask for something, my English is not very good. Doctor said I am not entitled to an interpreter on NHS. They do not provide it for MS. Want to go to Good hope but no MS nurse.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your care from the MS nurses has been so good we are also sorry to hear that you have found your doctor rude and had issues getting an interpreter.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Can't go bk to work till he had had operation for quad repair on thigh..rail strikes mean if he is in over xmas I can't visit..he will be on his own if in over xmas..not good mental health for both of us..
Dear Rebecca
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your husband\'s experience has not been a positive one and that his operation has been cancelled for the third time.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I\'ve also spoken to managers in the General Surgery Department and they assure me that if you get in touch with PALS and provide your information they will endeavour to assist as quickly as possible.
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Really good, maximum time here for 6 hours. Attentive, caring and compassionate.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve received, that you\'ve never had to wait longer than 6 hours and that you\'ve been treated by staff who are so attentive, caring and compassionate.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My partner had a kidney cancer. They flagged up cancer and he was treated in a timely manner.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your partner received after his diagnosis of kidney cancer and they were seen and treated in such a timely fashion.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Had a fall. Find aneurysm in brain. Care was wonderful. During Covid Neurology unit was brilliant. They really helped me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurology team and they were so helpful.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Had eye cancer, had eye removed and has been seen under cancer department the thing that was keeping eye socket up had disintegrated and ended up having major brain injury. Cancer team haven’t bothered with her because of covid. Sent a cortozone injection through the post with no examination to what it was for and when have to take it. Than was told it was for Addison’s disease. Ended in crises and GP said they couldn’t deal with it.
Dear friend/relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your friend/relative\'s experience with our cancer team has not been positive and there have been so many serious issues.
We are really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Fell over hurt my arm. I went to A&E and waited only an hour. Sent for x-rays, nothing broken just the muscle playing up. They put a sling on but it was too short, it took me weeks to get better.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you only waited an hour to be seen in our Emergency Department but also sorry to hear that the sling you were provided with wasn\'t adequate.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Been there loads of times, ED department sometimes you have to wait for up to 8 hours or longer. When seen the staff they tell me what is happening.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are having 8 hour plus waits in the Emergency Department but pleased that staff there are explaining what is happening.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Lots of medicine and not homely.
Dear Yatte
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with us has not been positive.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They put me in touch with the counselling services Bupa or Macmillan. Cancer is an emotional disturbance. With my mental health sometimes they delay things with me. They tell me I have to wait to get an appointment.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having delays receiving your cancer appointments and feel that delays are affecting your mental health.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Diabetic eye screening clinic functions really well. They do really well and do my blood tests’ usually every 6 months but since Covid it is every 12 months.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at the the Diabetic eye screening clinic.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Used diabetic clinic once and it’s not good. when they see me everything is great with staff and treatment. But the transport is awful and too far to travel.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that your Diabetic appointments and treatment is great but also concerned to hear that you are having difficulties with travelling to and from them.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Was in A&E for 18 hours. Staff were brilliant but they were understaffed. The system is under pressure so you have to wait. But the actual service you receive from the staff is absolutely fantastic under the circumstances.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the excellent service you received from our wonderful colleagues in the A+E department but really sorry to hear that you had such a long wait.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
5 hours wait to see the doctor. Doctor in hospital is very good. very good service. The hospital is very clean. But you have to wait for 5 to 6 hours which is not good. I don’t want to go to doctors, I don’t use medicine or needles in my life. Don’t eat from restaurants. We eat natural and fresh food.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received when you saw one of our doctors but also sorry to hear that you had such long a wait.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Had 10 radiotherapy sessions over there, traffic is horrendous. Staff were very helpful and explained everything, had a wheelchair between the two hospitals but all was okay. No taxi’s at QE, I’ve been standing there waiting for a taxi to come.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the Radiotherapy staff have been so helpful but sorry you\'ve had so much difficulty getting to and from your sessions.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They are okay. I know they are busy. Had my cataracts done, I didn’t know until the doctors told me. I had both eyes done. Only half an hour but they were good. Bit strange because you are awake looking up. They are so clever.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your recent cataract procedure went well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I don’t mind going there for some sort of appointment. They send out results by letter to me and surgery. Having the results means I can change and make my cholesterol lower.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the letters we\'ve sent you have provided so much useful information and have allowed you to make some changes to your lifestyle.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
It was good. Used both A&E and been for appointments. It was fine every time I’ve been.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the good service you\'ve received both in your visit to the Emergency Department and your outpatient appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They’ve looked after me very well for 7 years. During lockdown they had a support line and you can always email them and leave a message.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Rheumatology department over the last 7 years and that they provided such a helpful support line during lockdown.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Very excellent, always excellent. The whole system works perfectly well. Haven't been much because of covid. But it had always been good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They're such a big hospital and they try their best, but it can be slow and take longer to get appointments. The nurses and the doctors are fantastic, but the NHS is so underfunded.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with nurses and doctors has been so positive but also sorry to hear you have had such long waits to get appointments.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Very good hospital and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the very good treatment you\'ve received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Attended the A&E, sat in triage & staff member shouting out to patients checking their personal data. I now know very personal, restricted information of some patients, ie DOB, address, full name, previous address, current address, mobile number. This is a very serious breach of data protection legislation.
Another member of staff in dark green wore his long hair down, as he walked around his hair was falling forward & he kept tossing his head back to move his hair off his face. He went into the triage area, threw his head forward and down, ruffled his hair with his fingers as if to volumise his hair, then threw his hair back. He then entered the triage office & could be clearly seen through the windows throwing his head forward again, ruffling his hair, then grabbing it into a high pony tail and securing with a hair band.
After triage i was taken to a cubicle to have bloods taken. The bed was filthy, it had some body fluid on the mattress, I had to ask the nurse to clean it, the roll of tissue had not been replaced & had to ask for a clean piece to be put on the bed.
Moved to another area where the member of staff described above with the hair, suddenly appeared with a witches hat on!
The QE still bans visitors, visitors act as advocates for patients, and judging by the behaviour of staff in triage it is vital that visitors be allowed. I can see absolutely no reason why visitors are still banned, apart from to allow the hospital to get away with bad practice, to breach legislation and act in an inappropriate manner.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking some feedback from senior staff in the Emergency Department. We are really sorry to hear that your experience with our Emergency Department was not a positive one, especially the issues around staff appearance and professionalism, cleanliness and visiting.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
The senior staff in the Emergency Department have fed back that they have identified who the nurse with the hair and hat and will address the general uniform policy and hair with him. They are very sorry about the dirty cubicle which definitely falls below their expected standards and they will remind all staff to ensure bed spaces are clean. they also wished me to pass on that relatives are not banned from ED and everyone can have one person escort them whilst in ED.
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
The big challenge is its so vast that it gets very difficult to find the way around. Previously they use to have number of good restaurants but now they get rubbish food from outside.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – we are really sorry to hear that your experience has not been positive; and that you\'ve had difficulties navigating our site and you\'re unhappy about the standard of the food.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I was there as an inpatient for a week, they took great care and provided full support. Some staff members are rude. Food served is not good at all.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital. We are delighted to hear about the excellent service you received from some of our ward staff during recent inpatient stay but equally concerned to hear that some staff members were rude to you and that you weren\'t happy with the food you received.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went to QE hospital many times for x-rays and scans. They were very good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the very good and helpful service you\'ve received your many scans and x-rays.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Poor communication and long waiting times plus rude staff.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one, in particular the issues with poor communication, long waiting times and rude staff.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I am been treated at QE for neurological disorder since I was child. They are very good & professional.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurology team and it is especially pleasing to hear that the quality of care you have received has remained high over a number of years.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Went to A&E at 3AM and was seen at 8AM. Most difficult experience I have ever had in pain & agony.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced given the pain you were in.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I waited for 18 hours in A&E, will never go there again.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Older son goes every few weeks for physiotherapy, they've been great with the appointments and treated him well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment your son has received at his physiotherapy appointments.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I had operation both here and ROH. Brilliant care was here for 5 weeks. Nurses were great.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the brilliant care you received during your recent operation and the great nursing care you received.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
They have mixed my mother records with someone else & were about to take her for procedure and my mom’s exact words are “they will one day kill me”.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
We are really sorry to hear that your mother\'s experience has not been a positive one and we are really concerned to hear that her patient records have been mixed up with someone else\'s.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Lack of communication at all levels. I waited for 2 years for my operation.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with us has not been a positive one, that there was a lack of communication and such a long wait for your operation.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
My appointment was at 2:30 PM and I was seen at 4PM, Long wait with no one informing what was the reason for the delay.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had such a long wait at your recent appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Tried to make a complaint with pals what waste time have email them left messages on there phone and after 4 weeks to have not got back to use what a joke .not happy
Dear Michele
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Ear Nose and Throat Department was not a positive one and that you have also had difficulty contacting our PALS department. I did pass your details on to the PALS team when this piece of feedback was first submitted and I hope that they have been in contact.
PALS are here to help and if you haven\'t heard back off them they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went to A&E at 4AM and was seen after 4 hours. It was a long wait in pain.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had such a long wait in pain during your recent visit to our A+E department.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They are very helpful and supportive. I regularly go to Ophthalmology department.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Opthalomology department.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I was treated for Covid at QE and was there for 6 months. They are great.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent treatment for Covid.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I go to cardiology department on regular basis and the team is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They were good but only issue was a long wait.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait but also pleased that the care you received was good.
We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I attend the renal clinic here and was an inpatient for 3 months. When I came out, they sent someone out to me to do daily injections.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and our renal team and hope you have received good care at every appointment and during your 3 month inpatient stay.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I go here for my asthma and sleep apnea. I get anxiety when I have to go there but I have an advocate. The hospital sends me texts beforehand of what I need to do and they make it better.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received both prior to and during your asthma and sleep apnea appointments - it\'s excellent that the texts you are receiving beforehand are proving so helpful.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Seems they don’t have enough staff. 50 plus patients waiting with only four doctors catering to their needs. All patients were in agony and stressed out.
I went for an appointment, everything was okay. I didn't have to wait too long and my carer took me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that everything was ok, you didn\'t have a long wait and you were able to be accompanied by your carer.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Went to A&E with my sister and waited for 6 hours for any help and support.
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your sister\'s experience with our Emergency Department was not a positive one, in particular the issues with the delays she experienced.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I had food and drink, I didn't like staying there.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been postive and you didn\'t enjoy your stay.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Fine good. Appointment communication was good. Good interactions with staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your outpatient appointments - and that the communication and staff interactions were so good.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Went in briefly, triaged to wrong hospital. Was meant to come to ROH, but the issue was resolved quite quickly and was send to ROH.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you were initially triaged to the wrong hospital but were eventually correctly sent to ROH, and hope that the treatment and care you received there was excellent.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Hectic because it was so busy. Signage was good so know where I was going for an appointment. Information provided by doctor was okay.
Dear Patient
Thank you so much for taking the time to provide feedback about your recent appointment at the Queen Elizabeth Hospital Birmingham and pleased to hear that the signage made navigating the outpatient department much more straightforward.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Discharge process is long had to go back to QE to get a prescription, going to have a team out (OT or Physio). Staff are nice in there but they are under pressure because there are no beds.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you had to endure such a lengthy discharge process.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
My mom 93 years old, had a fall and went to hospital at 6 pm and was seen at 8:30 am in the morning because they had no beds, it was a nightmare over there. I didn’t know where my mom was and had to call but there was lack of communication.
Dear Relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother\'s recent experience here was not a postive one and there were long delays and serious communication issues.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went there so many times for Xray’s and scans they were amazing. Great staff they make you at ease.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your many x-rays and scans.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I was treated there for prostrate cancer and they were great in all aspects.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the prostate cancer team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
It wasn’t quick but it was peak time and they took 2 hours which I think is ok.
Dear Patient
Thank you so much for taking the time to provide feedback about your recent visit to the Queen Elizabeth Hospital Birmingham.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I stayed there for 15 days as inpatients. Treatment & support was second to none.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your 15 day stay here as an inpatient.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Went there with pain in stomach and was seen by doctor after 4 hours. Very long wait in pain.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with what we assume was our Emergency Department was not a positive one and you had such a long wait in pain to be seen.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Went there for hepatitis test and received a 5 star treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent hepatitis test.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I have been treated there for heart issues. The hospital and team is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I go here for outpatient appointments, they're fine. The staff are good and the timings of the appointments are good too.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience of your outpatient appointments has been so positive.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Very helpful, they're very helpful there. When I went for my appointment they were very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful service you have received at your recent appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The Multi-disciplinary team manager was sacked some time last year and the service was a shambles. I was diagnosed in August 2021. A letter came in the post in August to say that I might have MS. I was then booked an appointment to speak to a Neurologist for the end of September 2021. The appointment was cancelled and rearranged 4/5 times and I finally saw them face to face in November 2021. They said the cancellations were due to Covid. I did not start treatment until August 2022, there has been a delay in my treatment. They've lost my bloods, they took forever in getting back to me. I was at breaking point. The doctor called in June/July 2022 and I told them I was keen to start treatment. I got off the phone and within minutes an MS nurse had rang me back and booked me in straight away. I feel I've progressed a lot in the year I was left.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with the MS team has not been a positive one and you have had a number of delays and multiple cancellations of appointments.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I've been given new medication for my condition which I take for 2 weeks a month for a year. They bring the medication to my home for me and bring enough for the week.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your medication schedule.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The MS nurse takes the lead, they see my wife quite regularly. I do not feel she gets what she needs. She needs more access to skills and knowledge. We've had to wait a year to see the nurse.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife\'s experience with our MS nurses has not been entirely positive and that you\'ve had delays getting an appointment. We\'re also sorry to hear that you feel your wife should be getting more access to skills and knowledge.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Wife was diagnosed February 2020 and 1st appointment was meant to be 3 days after lockdown. She didn't start her infusions and treatment until August 2022. The communication has been slow and there has been very few, if any, appointments. I don't believe she has had a face to face appointment.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife\'s experience has not been an entirely positive one with delays in receiving treatment and issues with communication.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I've only met the MS nurse once and he was from the Queen Elizabeth hospital. Not really useful, it's the same questions every time. Maybe it has helped me, I don't know. They did give me a booklet and some information on MS.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your appointments with the MS nurses. We are sorry to hear that you feel the appointments are repetitive but glad that you have been given plenty of information about MS.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I've been waiting to hear from a physiotherapist for 12 months and still haven't heard anything. I have a MS Nurse and they help me as much as possible.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for a physiotherapy appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
With the occupational therapists, where there starts to become a risk things need to be done. Things should have been put in place much sooner rather than later.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have concerns regarding service that the Occupational Therapists are providing you.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Had 14 operations at various hospitals including the QE hospital and they have always looked after me fine.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you\'ve felt so well looked-after during your 14 operations here.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I cut my hand badly, it was stitched back over there. I was in hospital for 5 weeks. Great service received.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent stay here and wish you well on your recovery.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The consultant explained everything very well and provided full support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent and supportive service you received from your consultant.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I have been there absolute years. They have gone so busy. You are just a number that get back to even when you are ill will take 3 weeks to get back to you. They don’t communicate about waiting times.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your recent experiences with us have not been positive and you have felt treated like just a number and such long waiting times to hear back from us.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Alright, they are brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you think we have provided brilliant care.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Physiotherapist at QE were brilliant and they are really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I have received invitation for smear test, breast screening & bowel screening in last one year. I am impressed with the service.
Really good, they do what they can. I think they're working under pressure, trying their best. Sometimes the waits are long but they are trying their best.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and whilst we are pleased at the service you\'ve received we are sorry to hear you have had some long waits.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The waiting times are ridiculous in A&E, even when sent with an urgent letter from GP, you have to wait a long time.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced despite having an urgent letter from your GP.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Don’t like the hospital, Specialist I was under was fantastic but some of the staff were spiteful. Some staff had been removed.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one, in particular the issues you had with some of our staff.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Was sent for tests at the Q.E, they have been really good and I'm now waiting for an operation.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received whilst waiting for your operation.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Husband was in the Q.E for ages and care was arranged. The hospital discharged husband without telling wife. He was moved to another care home and he died after three days. Family were not told he was end of life.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and the patient\'s wofe experience of your relative\'s end of life pathway was not a positive one due to failings of communication on our part.
You\'ve raised some serious concerns and we think it would be valuable to make contact with the Patient Advice and Liaison Service (PALS) to discuss them in more detail and see what lessons can be learnt. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Fantastic, lovely hospital. They are an absolutely brilliant hospital. Can't say a bad word. They do everything. They put me through the scanner.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you\'ve received and really appreciate your kind words.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Due to diagnosis treatment started very quickly, very efficient and good emotional support for family as was our young son, will be a long road.
Downside is that I was with my son and due to his cancer he was unable to walk far and I could t find wheelchair anywhere so ended up having to leave him sitting on grit bin to run to departments trying to find chair
Dear Jo
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent and efficient service you received from our wonderful colleagues Oncology team and that your son received good emotional support.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
We\'re also sorry to hear that during one of your visits you were unable to quickly find your son an appopriate wheelchair. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I attend appointments regularly and my treatment is satisfactory.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham regarding your regular outpatient apppointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Nurse for Coloplast Charter very helpful, good advice given regarding bags type.
Professional thoughtful and well trained.
Brilliant, the staff are fantastic.
They were brilliant went for spinal surgery. They were really good it was an emergency.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent spinal surgery.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My oesophagus ruptured last June, My wife rang the ambulance and they took me in. I also go to the eye clinic for my eyesight, the lady was good and also referred me to focus Birmingham.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear about the good service and care you have received during your recent admission and eye clinic appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I am quite happy there. The surgeon who will operate on me is very experienced.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with your treatment and the surgeon operating on you.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Husband felt like doctors weren’t listening. Clear in giving descriptions of symptoms but felt they did not listen. Has heart condition – kind of worrying. If not happy about service should go private.
Dear relative
Thank you for taking the time to provide feedback about your husband\'s visit the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that his experience has not been a positive one and he felt like he wasn\'t listened to when explaining his symptoms.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Quality service, the whole place is wicked.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and we are pleased to hear that you received such quality service.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My wife was denied primary care in A&E and sent home with inappropriate medication and a false promise. She was not scanned and they committed malpractice by not identifying a completely obstructed root nerve compression. She has been discharged from a number of clinics, deny treatment and dignity. And my wife is permanently disabled and has been let down repeatedly.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues you refer to regarding inappropriate medication on discharge and denial of care.
We are keen to listen to your concerns in detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They're a bit backwards, there's no organisation. It's so busy, you feel like you're sat on each others laps.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience was not a positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
There was an incident in the A&E department with a male nurse and I was in a lot of pain. He said I don't know what you want me to do about it. I was put in for referral to see a consultant and then they cancelled it on the same night.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the incident you have reported to have occurred with a nurse.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
He had to wait 3 hours on an ambulance before even getting into A&E. He then had to wait a few hours in AMU. He was then moved a couple of times and is now on the bowel ward. It's okay but there was an incident with the night nurse.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your relative\'s experience with our Emergency Department was not a positive one, in particular the issues with the delays your relative experienced and the incident you have reported to have occurred with a nurse.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I was in there for 2 weeks. I got left on my own. I felt I was looking after the patients. Nurses weren't attentive. They didn't want to treat the patients.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience an inpatient was not a positive one and you felt like the nursing staff weren\'t sufficiently attentive.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
The cancer care at the QE has been excellent. Initially finding the problem, then radio and chemotherapy and finally after a wait on an operation. Unfortunately they have identified another problem and all is now very slow.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Cancer Centre.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
If you do have any ongoing concerns about your treatment please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They are alright, had an operation, they do blood tests and scan every few months, they are good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good service you received during and after your operation.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I went to A&E, the doctor sent me home with anti-sickness tablets. They just didn't understand how much pain I was in and fobbed me off. I was taken back to hospital by an ambulance less than 12 hours later where they admitted me.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you had to be re-admitted so soon after you were originally discharged.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They were brilliant, everything was fabulous. The referral process from my GP to appointment was also quick.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received before and during your recent outpatient appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
It was good, last went when son was born. I was there in a ward for 15 days and moved to another. First ward was good but the second wasn’t good. Nobody cared after I had C-Section.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience here has been such a mixed one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Good surgery. Doctor was good with communication.
Staffing is really bad. It's terrible, really understaffed. 12 patients to one nurse. Something needs to be done.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience as an inpatient was not a positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
My mom was referred to spinal unit and she received the letter for appointment by post on Monday at 11:30 but her appointment was at 9:30 the same morning. She missed her appointment due to poor communication.
Dear relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother\'s experience has not been a positive one and that communication failings on our part led to her missing an appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Tooth became infected so I ended up in A&E and needed antibiotics. Terrible, really bad. Gave me morphine on arrival and then left me 6 hours without pain relief. The nurse was really rude.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the failure to provide you with adequate pain relief.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I went here for radiotherapy and it was great. No problems at all. They also validate your parking ticket.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the radiotherapy department.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They were okay, but I don't like the hospital. It's too big and hard to get around.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your experience was not an entirely positive one and you encountered challenges getting around and navigating the building.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Went there when when I broke my foot. I was in A&E. I had to wait all day waiting to see a doctor. I had to sleep with my foot in the air.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the discomfort it caused you when you were trying to sleep.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I only visited the hospital as an outpatient through being referred from my doctor, the experience was good though.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good experience you received during your recent outpatient appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
When I went for an operation they had to put a cannula in my hand, I didn't like it.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience during your operation was not an entirely positive one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
The last appointment I had, they did not take long, I was only waiting an hour. I did however have to use A&E and the wait time was 6 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you did not have a long wait for your last outpatient appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
We are also keen to listen to your concerns in more detail to understand more about what has happened reagrding your recent 6 hour wait in A+E. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
We have a problem with the waiting times in the hospital. They have not called since last October and he has been experiencing a lot of pain. We are on the waiting list for getting further treatment.
Dear friend/relative
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are experiencing such long waits for treatment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I went here for my chemotherapy treatment for breast cancer. They were really good but because I was under going care from two hospitals, I found it hard to know which hospital to contact with any queries I had for my treatment. Need to work more jointly.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your chemotherapy treatment.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Regarding the communications issues you are encountering to get your queries answered, we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The last time I attended the hospital, I had an appointment with the cardiologist consultant because I had made a complaint to see them face to face, so they organised a face to face appointment for me and arranged lots of tests.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were able to get a face-to-face appointment in Cardiology following the previous concerns you have raised.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My son was in Leukemia ward and they looked after him very well.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your son received whilst he was on our Leukaemia ward.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Samples that were taken from me on the first day were lost, then the samples I gave every day after were not looked into until a week after admission, causing them to miss the conditions that I went in with whilst being given a treatment plan that did not work, so my health deteriorated. I had two nurses enter my room and leave me on the floor in crippling pain for over an hour before a third nurse helped me into bed. Then nobody would help me to go to the bathroom despite my condition causing frequent bowel movements and very loose stools with significant bleeding. I was left in a bed of filth and blood for almost 10 hours and was given no medication or painkillers for 13 hours despite been prescribed with 4 hourly doses of 60mg cocodamol and 10ml oral morphine plus medication. My medical file was at one point left at the end of my bed and I opened it to find that it documented a medical condition that I do not have and that I had been taking medication for it for 2 years. This condition was HIV, to which I had and always have tested negative. The Dr who put it on my records had to come to apologise and said that he decided to do it of his own accord despite the fact that there was no evidence to support it. I often had to wait many hours longer than should have been the case to receive the treatment that I should have. My mental health deteriorated to the point of feeling like ending my life, the staff were told that I needed to be on a 1:1 but they decided that they could not spare the staff, they also did not follow the instructions of the psychiatrist who saw me on the ward, resulting in me not receiving the medication that she advised. I was left feeling uncared for and anxious and afraid that I would be left in suffering or worse. I also felt as though I had been subjected to prejudice and discrimination that resulted in the fraudulent information and then the lack of care.
Visited the diabetes department. They are very good, always able to offer appointments. Visiting the department since last 2-3 years. Staff are good although the waiting times are long – approx. 4 hours
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Diabetes department.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
We\'re also keen to to your concerns in more detail regarding your waiting time. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
The service was excellent. I was served very promptly after arrival and was seen by the ophthalmologist within goodtime. The Ophthalmology service provided was excellent so I have no complaints. Thank you. 5/5 Rating
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Opthalmology service and that you were seen so promptly.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They were great, got in straight away.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received and that you got in for treatment so quickly.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I go there for vascular services, they are great.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Vascular team
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
QE Hospital is good for support & advice. I have been there many times with family.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from on your many visits here.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I had a bypass operation at QE. Good support, information and advice was provided all the way through.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your bypass operation and that the information and advice you were given was so good.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My sister had her kidney transplant over here. Great help and support was provided.
Dear relative
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Kidney transplant team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I am waiting for 35 weeks to see a consultant.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham We are really sorry to hear that your experience with us has not been a positive one and that you have been waiting so long to see a consultant.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Good with day to day support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received here and that you\'ve had good day to day support.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I go there for my diabetes, they are good but they need to be more understanding of Sickle Cell.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good service you have received from our Diabetes team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
However we\'re also sorry to hear that you feel there are issues with their understanding of Sickle Cell Disease. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Waited for an hour but received very good care.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about very good care you received.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Singing there praises - they were really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I am on waiting list to see a urology consultant since last one year and they say it will take another 6 months.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with us has not been a positive one and that you have had such a long wait for your Urology appointment.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Difficult to get access to test results and appointments.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have had difficulty getting hold of test results and appointments.
If you are still awaiting received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
We are keen to listen to your concerns in more detail to understand more about what has happened regarding your test results and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I went there for head related problems. They are very good and accommodating.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received to treat your head problems.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went for MRI scan twice. Very supportive and involving staff members.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging team during your two recent MRI scans.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The doctors and other senior healthcare practitioners are good but the rest of the staff often let the service down especially in relation to Covid awareness and mask wearing. Many staff had masks under their nose or even pulled down under their chin.
Dear Jane
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.
We are pleased to hear that your overall experience of the hospital is good but that you had concerns around Covid awareness with some of our staff. We are still the treating the pandemic with the utmost seriousness and if you are able to provide more details please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have seen doctors five times for virus and cataracts. I have to wait for a year for cataract operation.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you have had such a long wait for your cataract operation. If you still haven\'t received anything please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Casualty department saved my life - Very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent, life-saving service you received from our wonderful colleagues in the Emergency Department.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Great
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the great service you have received.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Long waiting times at A&E but service offered is good.
Dear Patient
Thank you so much for taking the time to provide feedback about your recent visit to the Emergency Department at the Queen Elizabeth Hospital Birmingham.
Your kind words have been forwarded to senior staff to share with the department regarding the good service you received, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
On the other hand we are sorry to hear about your long wait - we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Good and accessible service. Looked after well once inside the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Emergency Department - specifically that the service was so accessible and that you were looked after so well.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Waiting for appointments for months / Years. After Covid used A&E and waited for hours.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you have had such long waits for an outpatient appoitment and in your recent visit to our Emergency Department.
If you still haven\'t received an expected appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Recently I got two stents done at cardiology department. My experience is ok and I go for regular fellow up appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the good service you received from our colleagues in the Cardiology team.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
I have attended the cardiology department number of times, they are excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team during your recent visits.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
I am being treated at cancer centre for kidney related issue. The team of medical staff is very helpful and have explained the whole treatment journey very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer Centre; in particular that they have been so helpful and explained your treatment journey so well.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
I was treated for Brain Tumour at QE. The surgeon was very good and made that difficult time easy for me by explaining whole of the process to me and then providing appropriate aftercare.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurosurgery teams and that you were received all the information you needed and appropriate aftercare.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had a 9 hour wait in QE hospital A&E, I couldn't be taken to Heartlands Hospital as the queue was too long. 200 in front of me. I needed a scan. I got seen for MRI and the doctor gave me one tablet that I had to wait an hour for. I was there so long I gave up and left as I had enough of waiting. I had hurt my back so I couldn't sit. I wouldn't go again- I couldn't put myself through that again.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular your long waits at various stages.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
There is a language barrier – I have no way to ask questions about the services I use. I need interpreters for all the services I access. It is always difficult to contact them on phone and when I'm at the appointment it is difficult to get an interpreter.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience at QEHB was not a positive one and that in particular you faced challenges with a language barrier and accessing our interpreting services.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
It is difficult for me to access services due to a lack of transport and language barriers.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our hospital was not a positive one and that you faced language barriers and issues getting transport.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
It may also be worth asking at future appointments about the possibility of receiving support to reimburse travel costs.
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I have a language barrier when attending the hospital. The waiting list is really long to even get an appointment. The interpreters provided by the hospital are absent half the time. Time is wasted at appointments when an interpreter isn't available. This means I have to source interpreters through the Chinese community centre. I have to use taxis to go to the hospital.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Discharge Department was not a positive one, in particular the issues you\'ve had with language barriers and interpreting service availability.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I'd was sent to A&E by my GP. Was triaged very briefly on the pavement outside by a paramedic. I understood why, but it felt odd having to discuss why I was there outside with anyone walking past.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about your positive experiences with our staff and our Pharmacy team - your kind words have been passed on. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
On the other hand we are really sorry to hear that your experience was not entirely positive and you had issues with your privacy, communication, information and signage around the building. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I am very pleased with the service provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received here.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Aware of the pandemic. Nevertheless cancellation of Parkinson’s appointments four times since the end of 2021 / latest appointment 6th December 2022. Telephone consultation put back to November 2022. Still waiting for a memory test (early dementia linked to Parkinson’s disease).
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have been experiencing issues receiving appointments and a memory test with the Parkinsons team.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or direct you to someone who can.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I have visited nuclear medicine department twice in a month and the support they provide is excellent. Very good & helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Nuclear Medicine Department during your recent two visits.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Waiting times are long. A couple of weeks ago went with my mother and we went at 7pm and got home at 3am. She had heart problems and I was worried she would have a heart attack but they took that long. We had no food because my mom didn’t want us to leave her alone. The service provided when she met with the doctors was good but the waiting was bad. That’s why old people don’t want to go to hospital. This is a stigma. They don't treat them anyway because they think they are dying.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you and your mother\'s recent experience was not a positive one, in particular the long wait and lack of food.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I went to A&E with back pain and had to wait for 3 hours before I was seen. The doctor was very kind and helpful.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience in our Emergency Department was not an entirely positive one with regards to the length of your wait. However we are pleased to hear that your doctor was so kind and helpful.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I am still waiting for my yearly follow up appointment after diagnosed with glaucoma nearly 3 years ago, had treatment told I would need to go back every 12 months. Then covid hit and nothing. No one answers the phone
Dear Gill
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are having issues getting a follow-up appointment at QEHB.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Was told i would have an emergency appointment face to face the following week and three weeks on i have heard nothing
I have also been waiting for an appointment for covid clinc since December
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing issues with your appointments.
If you still haven\'t received your Covid appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
…And not an appointment in sight. My condition has worsened and I keep being told it may be a few months yet
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing such a long wait for your appointment.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to a team who can.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I am in contact with neurology dept as my husband has Parkinson’s. They have been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurology and Parkinson\'s teams.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Bad - I have been waiting 6 months for an appointment to see someone to arrange surgery and I am in contstant pain
Dear patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are waiting so long for an appointment.
Without knowing the exact details of your condition it is difficult to signpost you too specifically but if you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or point you towards someone who can.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
District nurses visit daily to dress a non-healing wound. Permanent painkillers to help cope. Surgeon does not even have a list according to his secretary. Losing hope.
Dear Danny
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing delays in receiving your surgery.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Appointment with hand surgeon last year , nice doctor, still waiting for surgery
A referral was sent pre pandemic to Urologists. Another sent April 2021. My gp has escalated it 4 times. I received a letter to book. I couldn't. When I finally got through on the phone I was told it was a minimum 52 week wait. Due to the issues I have with my bowel & bladder I am now unable to leave my home & had to engage with the Bladder & Bowel community for help and advice. I am still waiting for an appointment.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have had so many difficulties getting an appointment with our Urology team.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Q E Is excellent. Ambulance waiting awful QE. Staff are very hard working. Not enough nurses and doctors.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
I\'m also sorry to hear about your long waiting time in the ambulance which I\'m sure must have been very distressing. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
James Cunningham
Patient Experience Facilitator
University Hospitals Birmingham
WHITE BEAR TEST
Went for MRI scan. Scan not done, just chat. More clear instructions needed.
MRI Scan
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our MRI deaprtment was not a positive and you did not receive the scan you expected.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Have had great physio following a fractured elbow - had regular appointments (both face-to-face and over the phone) with friendly therapists and have made really good progress. They were also happy to take a referral from another hospital where I was having another course of physio to make things more convenient for me.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy team, both face-to-face and over the phone, and that your referral process to another hospital has been so smooth
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I stayed there for 7 days as an inpatient, it was very good. But the they have a issue of very long waiting list for everything.
Dear Patient
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your inpatient experience was so good - if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Equally we are sorry to hear that you are experiencing long waiting times. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Went to A&E bleeding and they kept me waiting for a very long time.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our QE A+E department was not a positive one, in particular the issues with the waiting times you experienced.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I went there on last Sunday and was seen within 3 hrs. That's not bad. well done
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department and I’m so pleased that you were seen so promptly on a Sunday.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Nicky Beecher
Patient Experience Manager
University Hospitals Birmingham
Things were ok over there but they need more staff.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have concerns about our staffing levels.
If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Nicky Beecher
Patient Experience Manager UHB
I’m under the MS department and can’t fault the MS nurses at all, always there to answer questions and worries, even due to the amount of patients you may have to wait a day or 2.
Dear Jackie
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful MS nurses and that all of your questions were always responded to promptly and that you never had to wait long to be seen.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
Nicky Beecher
Patient Experience Manager at University Hospitals Birmingham
My mother was admitted due to poor mental health and alcohol intoxication. My mother heard the nurse say that they her department was not for people like her ( being intoxicated) and to go home and drink her normal amount of alcohol. I spoke with the discharge nurse and asked her what amount would that be as she is not an alcoholic and was binge drinking due to her mental health she didn’t have a satisfactory answer and dismissed me and just asked to pick her up and she was being discharged now. So my mum took her advice, reduced her alcohol intake and contacted mental health services which the discharge nurse and I both knew would be stretched and would not be able to help immediately. It took them three weeks before they could come and see my mom. She died from alcoholic ketoacidosis 12 days after being discharged and several days before any mental health recovery team made contact. No info was given about AKA.
Dear Nicola
Thank you for taking the time to provide feedback about your mother’s experience at the Queen Elizabeth Hospital Birmingham especially during what must be such a difficult time for you. I’m so sorry to hear about happened during and after your mother’s admission and discharge from hospital and her subsequent death such a short time afterwards.
We are keen to listen to your concerns in more detail to understand more about what happened. If you would like to discuss this further, or we can offer any more support please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
After arriving at the QE in the ambulance after not knowing what happened I was taken immediately to A&E and connected to various monitoring equipment and visited by numerous Dr's and Nurses. I was kept in a few days in the ward after getting taken up after around 7 hours. I was kept informed as to what was happening by Nurses who were extremely busy but had to focus 90% of their time on just 10% of patients. Long waits for these patients to be taken back to Care homes meant the Nurses were turned into care home assistants.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Until mid September 2021 I only received telephone consultations from my rheumatology consultant during all of Covid. My consultant left in April 2021 & until mid September I did not have a consultant.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that communication and appointments have not been as expected. Changes have been made due to Covid restrictions and we are aware that telephone consultations do not suit everyone.
We are keen to listen to your concerns in more detail - if you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes
Awful, Doctors did not understand the needs of the patients with learning disabilities and did not listen to the carer.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. We have a Carer Support Service and a Vulnerabilities Team who are here to support both patients and carers. We would be very grateful if you could make contact so that we can try to ensure this does not happen again.
In the first instance please contact Carers@uhb.nhs.uk and we will put you in touch with the right colleagues to address your concerns and make plans for any future admissions.
Best wishes
Cancer treatment - The team is excellent and friendly, Always there for you. Prices of car park need looking at.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
We also note your comments regarding car parking costs and appreciate they can cause difficulties for some patients and visitors. Please get in touch if you would like to discuss this further: patientexperience@uhb.nhs.uk
Best wishes
Very poor, suffered unprovoked DVT x 2 have not had a face to face review or med change/review since diagnosed at the hospital over a year ago.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are so sorry to hear that you have been unable to get a review for your DVTs.
Current Trust guidelines are that patients aren’t not routinely seen face to face in the first instance however every patient referred to the anticoagulant service is given a telephone appointment within 4 to 6 weeks and then if a face to face appointment is needed then that will be arranged.
We are keen to listen to your concerns in more detail to understand more about what has happened and to ensure you are on the correct treatment pathway. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes
Nicky Beecher
Patient Experience Manager
Terrible, not only do they seem to take drunken people more seriously then everyone else they don't give you the correct results to scans potentially leaving your body to go paralysed, they do what the doctors do pump your body full of strong pain killers then don't investigate.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Very long waiting times for cancer treatment. Poor communication leading to more stress and anxiety.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have concerns about long wait times and poor communication.
We are keen to listen to your concerns in more detail to understand more about what has happened and to see if there is anything we can do to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Excellent care and support was provided to my wife by the staff of the cancer centre.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
I have been going to the cancer centre for the last few years and have received great care from everyone.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Very good.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Absolutely disgusting, rude staff, treating patients like pieces of meat, the HCA was nothing short of a bully, forcing people to have meals they didn't want, yet he had plenty off the hot trolley. I would rather go to City than end up there again. An absolute disgrace to the NHS and the hard working staff.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes
Nicky Beecher
Very good. Went for MRI scan which was very quick and efficient.
Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
According to the ward sister the Dr gave me incorrect information but made me feel lime it was my fault. No empathy and was very abrupt even though a few days before I had an lung cancer operation.
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience around the time of your lung cancer operation and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes
Nicky Beecher
Cardiac care - No previous experience until March 21. Now under their care. Lack of joined up service, no information, long delays. Things only progress if I initiate them.
Dear Anonymous,
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that our Cardiology Service is not meeting with your expectations at this time. We will pass on your comments to the Department to make them aware of your concerns.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern .
Best Wishes
Naomi Hill
Patient Experience Manager
Queen Elizabeth Hospital
7hr wait in A&E
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and had such a long wait in A+E. Unfortunately because of Covid our A+E department in particular is under significant pressure at the moment.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Kind regards
Naomi Hill
Patient Experience Manager
Terrible . Have to wait forever to get seen. Passed from one room to another without any windows or water. Have to wait a minimum of 4 hours to be seen. There are nurses standing round chatting to other nurses or on their phones ..overworked I don't think so
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience, had such a long wait and did not receive drinks when you needed them.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Busy but I was well cared for having worked in the Heath service for over 30 years nurses are not paid enough
Dear Margaret,
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had a positive experience despite the hospital being busy. It means so much to staff to hear positive feedback especially from a fellow health professional.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
Nicky Beecher, Patient Experience Manager
I did have issues with getting appointments at the QE but more recently they’ve become much better with this. I’ve been able to speak to someone on my consultants team and get help quite quickly when I’ve really needed it. Props to Dr in the pain clinic whose happy to listen, help and advise rather than rush people ans excuse them.
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you’ve been receiving in the pain clinic and that you feel that your experience has been improving.
Your kind words have been forwarded to senior staff to share with their team members.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best Wishes
The Patient Experience Team
Completely baffled by the experience really. I got diagnosed with MS and was immediately pushed to start First Line meds with a presentation that resembled a car boot sale... in as much as all the drugs were laid out on a table and was instructed to pick one (apparently because they were very expensive and they were all free on the NHS). Anyways - (a bit freaked out) I didn't do that. - but a while later read something about the glymphatic system so (on a whim) started drinking lots of water... and all my symptoms went away. The MS consultant still insisted I should start taking the meds as it would help if I ever got MS (?)... though my MS nurse didn't agree at all. Would have loved there to be a consensus - even if I didn't like it.
It took them 2 years to figure out I had Graves’ disease.I was on 10mg a day. Took my blood test a month ago where they said I should take 5mg now. The letter took a month to come. I had been calling them telling them I am not feeling well and if they could atleast let me know if my medicine dosage needs adjustment to that I would be told the nurse will send out the letter. I called 3 weeks in a row on June 22 I was told the nurse still hasn’t attached any letter with my report (that was for May 26) as soon as she does they will let me know.
I have been taking higher dose of medicine thanks to their negligence!
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened, in particular with the several delays you refer to and concerns over your medicine dosage. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Nicky Beecher
Patient Experience Manager
They tried to kill my mom, in November 2019 mom was taken there with pneumonia, she needed dialysis but they made us sign a DNR before they would do it, I had to request that they gave her antibiotics there response was she is sick I had to still say I wanted her to have them. I then had to request that they put her on fluids as she was not able to eat or drink, there response was you know she has Cancer, I had to request again that they give her fluids. Mom is on Morphine 10mg tablets 4times a day, they reduced her Morphine to 5mg twice a day with out informing anyone in the family, we found this out when mom cried in pain for hours while on dialysis, I had to speak to her dialysis doctor who found this out for me and got the hospital to put her medication right. They then caused an internal bleed because they kept putting an injection of heparin in her stomach even after I had shown them that it was creating a problem, mom had to have a blood infusion of 3 bags of blood. This is only a small part of what happened in the 3 weeks mom was there.
Prize Draw Data
My GP arranged an appointment for a 2 week fast track Breast Screening appointment at Good Hope but on making enquiry with them was told they are not taking appointments for a fast track Breast Screening services so was told to contact QE. They have a 10 week wait due to back log of appointments. I then telephoned City Hospital to ask what their time frame was and I got a two week referral with City. How come one hospital, the QE in particular, who is a centre of excellence, was not able to offer fast track appointments. Why are GP's not getting correct up to date information on availability on these fast track services? This needs rectifying as someone could die waiting for an appointment.
Prize Draw Data
Dear Doris, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you had difficulty in obtaining a fast rrack appointment. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
In lockdown, I have had consultant appointments cancelled repeatedly. Even when these have been phone appointments, they have still been cancelled. I am now nearly 1 year on from an MRI and I still have not had feedback from it! Why is it so difficult to stick to a booked phone call. I have been informed of the cancellation of several appointments when I had not been informed of the appointment in the first place. I should be receiving annual reviews with a consultant for potential prostate cancer yet I have now had the second year's appointments cancelled with no expectation set of when I will have my appointment. It doesn't matter how great the consultants are, if you can't get an appointment then there is no service!
Prize Draw Data
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened with your cancelled appointments. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
My late husband was cared for in the QE for pancreatic cancer and the care left a lot to be desired - pain relief not prescribed for 24hours despite having given the dr and the ward a list of his medication., and pa In relief not given in a timely way. Other medication also not given. Nothing was done about a patient in the bay who kept everyone awake by playing music loudly. He was told by a member of staff one night that she had better things to do than keep giving him pain relief. The food was terrible . He died within 3 weeks of diagnosis and we and he were extremely fortunate that the last week of his life was spent in a hospice where the staff were caring and ensured he was pain free.
Prize Draw Data
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your late husband did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
I had my first vaccination on 30/1/21 and my second on 24/4/21. The service was hugely impressive on both occasions. Checking in was smooth and efficient, there was hardly any waiting and the jab was given after a thorough but reassuring series of questions. After a short wait I was on my way home feeling fully briefed with respect to possible side effects. The levels of courtesy offered by ALL participants was exemplary and it was lovely to be in a seriously clinical situation where the order of the day was dominated by smiles.
Prize Draw Data
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your vaccination experiences were so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Excellent treatment both surgical (Neurosurgery)and medical (gynae oncology and chemotherapy suite) Supportive staff who help to make a difficult time much better
Prize Draw Data
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive with the different teams you were treated by. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I recently had a problem. The GP did not offer an adequate response so paramedics were called. The paramedics arrived promptly and were very efficient, calm and reassuring in checking me out. They decided I needed a trip to A&E where staff were waiting for me with a bed ready. The doctor and nurses here were also very organised, calm and efficient in running additional tests and checking me over. I felt I was in good hands and that things would turn out better than I had been thinking a couple of hours earlier. Everybody seemed to know what they were doing and everything ran smoothly. I was kept in overnight for further tests but as I appeared to have recovered over night by the doctor's and my assessment I was allowed to leave. The nurses had all been very kind and helpful during my stay.
Dear Ric, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
My wife has been having flair ups of pain fairly regularly for the last 10 months which have resulted in ambulances to the QE. She has never been taken seriously by the nurses and doctors and their patient centred care has been awful. With the pain my wife is unable to walk and on a number of occasions she has been expected to walk from a wheelchair/bed to the toilet with no assistance. She had been falsely accused of threatening staff and had a caution put on her notes. All of this when she is a vulnerable mentally unwell lady who has a full time carer at home.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your wife did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
This department has consistently made me feel important & a priority. I can contact the secretary via email which is ideal for me & get instant replies. They always make space to see me in clinic with minimal wait times. They have gone beyond and assisted me when other departments haven't, going beyond their area such as blue badge applications, letters for outside organisations regarding my other clinics outside dermatology. They are friendly & genuinely seem to care about my wellbeing, not just my clinical symptoms.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
They tried to kill my mom, in November 2019 mom was taken there with pneumonia, she needed dialysis but they made us sign a DNR before they would do it, I had to request that they gave her antibiotics there response was she is sick I had to still say I wanted her to have them. I then had to request that they put her on fluids as she was not able to eat or drink, there response was you know she has Cancer, I had to request again that they give her fluids. Mom is on Morphine 10mg tablets 4times a day, they reduced her Morphine to 5mg twice a day with out informing anyone in the family, we found this out when mom cried in pain for hours while on dialysis, I had to speak to her dialysis doctor who found this out for me and got the hospital to put her medication right. They then caused an internal bleed because they kept putting an injection of heparin in her stomach even after I had shown them that it was creating a problem, mom had to have a blood infusion of 3 bags of blood. This is only a small part of what happened in the 3 weeks mom was there.
Prize Draw Data – 15/04/21
My daughter lip reads & wears 2 hearing aids. They took both her aids out & my daughter relies on lip reading & couldn't lip read through a material mask. I wasn't allowed in to help her. She got bad anxiety going in alone for 1st time. I phoned & talked about it for next appointment & they were then wearing a clear mask to help her.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Good but theres alot of racism in within the nhs
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
50/50
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Breast Cancer Care
Dear Al, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Friendly people
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
A&E - I felt very safe with how patients were treated regarding Covid
Dear Yvonne, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive and that you felt safe at all times during your stay. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Long waiting list for ophtalmology.My appointment came 8 months after referral.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened and the delays that occurred. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Very good
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Superb service and care.
Dear Lynn, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Long waits for appointments and tests
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened and the delays that occurred. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Excellent, well organized.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Audiology - The service is for deaf people. Wearing normal masks, No clear masks. Cannot understand and he had to type what he was saying on computer screen. At least he tried but really poor for a service for deaf people Service was good just very poor practice wearing normal masks
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened - your point about the department's choice of masks is a valid one, and one we can feed back to the Audiology team. If you are happy to discuss what happend in more detail please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Staff were very helpful and understanding. Also very knowledgeable about what area of expertise was required to help me. Also very organised considering covid restrictions.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
10 out of 10 cannot fault anything
Dear Kathy, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Exceptional team pre and post op, seamless referral between them and 4 other departments. 3 years since brain surgery and care and support is exceptional. Also oncology For cyberknife.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Fast a safe and efficient
Dear Mike, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Fantastic, looked after the staff
Dear Philip, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Been waiting far too long for out patient appointments!
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
Well organised, safe practices, quick and efficient.
Dear Sue, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
So well organised - fantastic
Dear Jane, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Excellent, well organised and lovely staff
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
The best of care.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, best wishes, the Patient Experience Team
Disgraceful. My mom called me from the floor after a fall as no staff. She was made to go the toilet on the bed as she couldn't walk. Crushed her foot in specialist moving equipment. All in all other than ITU stay, terrible treatment and care!
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your mother did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, best wishes, the Patient Experience Team
In January was admitted to QE Hospital for an emergency surgery. Very good service recieved.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Before Covid I was able too see my consultant every 6 months, now I get a telephone consultation. How can a doctor tell how my rheumatoid arthritis is progressing without seeing me.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to hear about in more detail. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
My husband is under the oncology team. Brilliant service from Specialist Nurse and Consultant and remote Bloods service.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Very efficient, helpful visit at A&E and effective triaging. Follow-up meant I had an 'emergency' appointment with a neurologist 3 days later.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, best wishes, the Patient Experience Team
Excellent service when my daughter had surgery
Dear Anne, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your daughter's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I was having a low blood sugar and was immediately seen and supported.
Dear Daljit,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received in relation to your low blood sugar.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Best Wishes
Nicky Beecher
Patient Experience Manager
Hospital cancelled usual review appointment and don't tell you why or if they will write to you again.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
The service is good but the shortage of staff often makes it difficult to get treatment quickly.
Dear Elaine, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
A long wait in A & E after sustaining a head injury. I was not kept up to date on how long services would take in assessment. The A & E X ray dept were brilliant. Straight in and out. Thorough service.
Dear Pauline, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, best wishes, the Patient Experience Team
My mom died there as a result of a doctor not listening to my concerns.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about your bereavement and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
A&E was overwhelmed by the number of people waiting. I had my finger sliced to half and I had to wait 130 people.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Below medical training and well below health and safety physically when taking a blood sample. I would consider practice on me was physical abuse and lacking in remorse.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
Throughout the past year and two months of the pandemic, they have not failed to keep in touch by phone, and to do all they can to maintain my medication regime and their advice and support.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Received very good service from Respiratory Consultant who has arranged tests and made two telephone consultations with me whilst under immense pressure from respiratory pandemic
Dear Christine, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
When I enquired if they could give my second dose of Pfizer vaccine they got back to me immediately and e-mailed me an appointment for the beginning of the following week. It was organised and efficient throughout the whole process.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I was turned away at the height of the c-19 pandemic from the doors of A&E. They said I seemed fine, although I wasn't eating, was coughing up blood, had a temperature and I was immunosuppressed (on a cancer drug that's also used for autoimmune conditions). Their advice was to call my GP on Monday (I presented on a Saturday) I then went on to suffer for 3 months, lost 2 stones in weight and was in and out of A&E a further 4 times.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
I had an overall good experience with the few appointlents at A&E department.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I was admitted to the hospital in 2019 with a very bad asthma attack. Since then the out patient clinic team have been assiduous in monitoring my condition and seeking to improve my breathing.
Dear David, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Have adapted well to COVID with introduction of phone calls to avoid attending hospital. Blood tests at a convenient location.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Horrible. Staff gassing, drinking tea and snacking more than actually working. Get annoyed when you ask for an update. Left me waiting 6 hours and on a recent occasion left my 92 year old Grandma waiting for 8 hours!!!
Dear Jennifer, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
I had a Colonoscopy, didn't wait long for this , the staff were very kind & understanding.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Poor communication between health professionals and especially towards relatives. Drs are unprofessional and have god complexes. Patients are treated poorly with very little dignity and respect.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
No faults
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I am trying to get an appointment to see if I have Parkinson's disease and have to wait....... 44 weeks. I'm supposed to have a heart appointment once a year, it must be about 3-4 years since I have been called yet I have Arterial Fibrillation and a leaking heart valve. I'm appalled by the services that I'm supposed to receive.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are are having difficulty with accessing follow up appointments. We are keen to help resolve this where possible. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
Excellent service and good COVID-safe experience when I injured my leg last May.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
Staff have been so kind and patient during the pandemic. It was identified that the ward was short of staff however staff still had a smile and met patient needs which brought a tear to my eye as the staff tried their best to met patient need and to feel less isolated as family members were not able to visit. Whilst I was in the ward I wished if I could contact each members family in my cubicle to tell them how well looked after they were.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
My husband had to have two scans at the Endoscopy department at the QEHB a couple of weeks, we were very nervous about him going, mostly because of the pandemic situation. But, apart from a major delay in the timing of his scans (and a nurse forgot to phone me to advise about the delay) everything was fine, and he was treated very well.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you and your husband also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Excellent
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
No communication on phones. No phone call from hospital to say my husband was on their ward and officially admitted. Waited for 3 days to have operation- been told each day would have operation- stress each day waiting and waiting and stressed. No one to hand water. No assistance to go to toilet. Not enough staff to look after patients. No support to patients mental health stresses.
Dear Wanda, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your husband did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team
Very lovely staff that cares about their patients
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I had to take my husband after a fall. Staff were caring and thorough.
Dear Sheila,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team
EXCELLENT
Dear Richard, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I have been an in-patient for cancer surgery in 2016 and have been followed up regularly every 3-6 months since. At all times the service has been exemplary and I have had excellent care throughout.
Dear Anita,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team
My husband had to have two scans a couple of weeks ago and was impressed by the Covid safety precautions taken throughout the appointment which lasted around 3 hours.
Dear Michele, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team
I had great care here as an outpatient a couple of months ago. The staff were very efficient and very friendly. I felt very looked after
Dear Katie, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team
Hardly ever used it, but on the two occasions when I've had to, I've had no problems whatsoever
Dear Elaine,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team
Fantastic service
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
I work here and I just wanted to give a big shout out to the staff as they have all gone above and beyond what they all trained for during the pandemic and have dealt with it with professionalism and grace. The true heroes of our time
Excellent.
Dear Lucy,
Thank you for taking the time to provide feedback and a five star rating for the Queen Elizabeth Hospital Birmingham. We are pleased that you had a positive experience and value your feedback. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Best Wishes
Nicky Beecher
Patient Experience Manager
excellent
Where another hospital had treated me poorly this one gave me amazing care as an outpatient. They were kind polite and very efficient giving me confidence to go back again.
Dear Katie,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you had such a great experience as an outpatient.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Best wishes for the future
Nicky Beecher
Patient Experience Manager
Diagnosed with cancer of the tongue December 2020 and had an operation February 2021. Given all clear March 2021.
Dear Rosemary,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you have been successfully diagnosed and treated quickly with a positive outcome.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Best wishes for the future
Went there with a suspected stroke and was not treated fast enough.
Dear Kerry,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the speed of the treatment you received regarding your suspected stroke. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes
Nicky Beecher
Patient Experience Manager
I've been sent 3 times over last 4yrs to be admitted once suspected heart attack and twice severe chest infection each ive been sent home either in the night or 5/6am in the morning.Much to my gp disgust in fact ive refused to even go anymore as i feel teatment was bad.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your previous hospital discharges. Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
My husband is due to have some tests at QEHB in probably a couple of month's time. Am very concerned that he will end up with Covid following attendance at the QE for these tests. Would like some reassurance.
Michele, thank you for making us aware of your concerns regarding your husbands further attendance at the Queen Elizabeth Hospital. We know that coming to hospital during the current COVID-19 pandemic might cause our patients some anxiety and worry. We want to reassure you that the NHS is here for you and we have your safety in mind. We have made some changes to our hospitals to reduce the risks so if you have visited before, you might find things are different. For reassurance please have a look at our coronavirus information pages on our website. https://www.uhb.nhs.uk/coronavirus-public
Hopefully these pages will answer any questions you have regarding your upcoming appointment. If not, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Excellent treatment.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment you received. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Had to go there after I rung 111 and they told me to go because of my symptoms. I went there with stroke-like symptoms, I was not treated quickly enough. The place was not busy staff were strolling around. Not bedlam at all like the press reports.
Kerry, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent treatment. Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Very difficult to get an appointment for over 5 years since the last change in services. Always told I am on a waiting list for an appointment. The appointment should be every 6 months I am lucky if it is 8-9 months.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your delayed appointment. Senior hospital staff are keen to look into this in more detail so they take any necessary action to resolve your concerns. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Excellent felt safe, covid safe measures were being followed.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff
to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Spent 8 weeks in hospital following an operation.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about good care and treatment you have received. Your kind words have been forwarded to senior hospital staff
to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
From my initial diagnosis to being given the all clear the QEHB have been truly excellent. The level of care has been outstanding. I have had three in patient stays and cannot find any fault in the standard of treatment I have received which has been brilliant. From my consultant downwards the entire team have been absolutely amazing and I cannot believe the treatment I have received in such difficult times I cannot thank QEHB enough.
Thank you for taking the time to share feedback about your cancer treatment at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior oncology staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Not a good experience. The A&E doctor misdiagnosed despite me saying I didn’t agree with his diagnosis. I knew it was wrong. I had to return the following day on the advice of my G.P.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your diagnosis at the Emergency Department (ED). Senior ED staff are keen to look into this in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Partner was left in a Covid hot area even though she had no symptoms. My partner had only given birth to our first child just over 2 weeks ago so was still fragile. Only when I complained was she moved to the Women’s Hospital.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your partner’s recent experience. Senior hospital staff are keen to look into this in more detail so that they can investigate and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Imaging dept at QE.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about what has worked well for you during lockdown. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Family member admitted to hospital with Covid-19. When he arrived he was very poorly and a DNAR was put in place which he couldn't remember agreeing to. It was only because nurse happened to mention it to his daughter over the telephone that they managed to get it taken off. If the nurse hadn't mentioned it they would have been none the wiser. No permissions were sought from immediate family member to have the DNAR put on. Wife was very shocked to find out.
Treatment for Graves Disease. Poor access to endocrinologist. Poor access to blood testing outside of the 6 monthly as prescribed by NICE. Should not be pushed to have a thyroidectomy or radiation as a first option. Should not be taken off anti thyroid drugs before being tested for antibodies. No consistency of care, Seen a different doctor every time. Wished not to go for definitive treatment not respected.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment. Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Stated by doctors i had an operation i did not have. Second visit was apologised to after they had read wrong recirds. Subsequently my records have a lot of mis information on them so i suspect this has happened again.
Christine, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your records, any misinformation, and for any distress this may have caused you.
Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Receptionist very nice. No hand gel available, with all the virus’s around at the moment not good enough. Very chaotic, bins were full and smelling. Lack of information.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the facilities at the hospital. Your feedback has been shared with senior facilities staff to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Had an appointment and staff at the main door pointed me in the right direction. I found the toilets to be really dirty - disabled toilet. Staff was nice in the out patient on the first floor.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear of the staff who helped you find your way at the outpatient department and those on level 1. We are also sorry to hear the concerns you have regarding dirty toilet facilities, this feedback has been shared with the Head of Facilities. If you would like to discuss your concern in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
I had a fall and was taken to A&E where I waited for almost 6 hours before seen by doctor. It was an agonising wait for a 91 years old. Although once seen the doctors and nurses were very good and helped me a lot with everything.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear of the very good Doctors and Nurses who were able to help you whilst at the Emergency Department. We are also sorry to hear the concerns you have regarding your waiting time in the Department and for any distress this may have caused you. If you would like to discuss your concern in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Not been yet as my appointment keeps getting cancelled. Cancelled the clinic with no reason given. Very frustrating when this happens as I am really keen to be treated for my eye problem. This has been going on since Oct 19.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the cancellations and delays you have experienced accessing treatment, and for any distress this may have caused you. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
I currently have a complaint being dealt with due to errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your delayed operation and for any distress this has caused you. We note that you have raised your concerns with the Patient Advice and Liaison Service (PALS). PALS are here to help and are best placed to deal with your concerns. Should you need further support please contact PALS by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
I was in the QE for a while having treatment for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care, treatment and food you have received at the hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
QE waiting times were awful Doctors at QE would just give me more antibiotics and say that my symptoms didn't warrant a scan. I was told different information by my radiographer than what he had written on the report and to my GP wouldn't listen to what I was saying about needing another scan even though I had been in pain for 2 months at that point.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and for the impact this has had on your well being. Senior staff responsible for the departments you visited are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details. Please make contact with your GP practice to address any concerns you may have with them directly.
I was suffering from a bad chest infection and went to A&E at QE Hospital where I found the service atrocious. I waited two hours then to be told that if it’s not an emergency I need to refer to my GP. On leaving the hospital without having any check-ups I passed out at my GP. I have been on anti-biotics for three weeks. I feel QEHB is really short staffed and their service is awful.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment at the Emergency Department (ED). Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
They stopped my medication without warning letters or calls. All because they didnt see me. Thanks QE im in a bigger flare up of my illness
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and for any distress this may have caused you. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Treated really well with respect and dignity.
Quickly treated - had tests run.
Downside was food -very poor- I couldn’t eat soup which was very poor quality – “dishwater”.
Next day scanned all over (a thorough check over) - Excellent.
Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding the food and have shared this feedback with the catering manager. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I was sent to have physiotherapy by the pain team. My first couple appointments were with a student physio, who was very nice, but didn't seem to fully understand my problem. On my third appointment I saw a senior physiotherapist who was very dismissive that anything could be done to help, asking me what exactly I hoped to achieve. He then gave me some exercises that were inappropriate for my condition, and discharged me. I have since had to borrow money to see a private physiotherapist, who has been amazing, and really helped. It's a shame the NHS is coming to this.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Physiotherapy Department. Senior staff responsible for the department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Have been waiting for assessment of fluid on the brain condition for 18 months. In the meantime symptoms associated with this condition have become worse and now my mother has suffered a mini stroke and vision problems. We are still waiting for an appointment with the consultant and it is now very concerning to hear that there could be a 30 week wait. This is unacceptable given the seriousness of this condition.
Samantha, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the wait for an assessment. Senior hospital staff are keen to listen to your concerns in more detail so that they can try to resolve them. For this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
The nurse's need to be retained and look after patients instead of pushing them out to places not fit for purpose
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your brother’s recent experience at the Hospital. Senior hospital staff responsible are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
My dad who has been quadriplegic for 19 years has had the most awful care each time he has been admitted here. My brother overheard staff once talking about why a paralysed man would need shoes? This time when he was admitted was his last time at this hospital and unfortunately he died this month. My brother and dad overheard staff talking about his care to another patient. The other patient was asking the nurse why my quadriplegic dad was getting treated like a king. The nurse discussed his care needs with him and even told him which care home he was from. What happened to patient confidentiality??
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your father sadly passed away recently, please accept our condolences at this difficult time. We are very disappointed to hear of the circumstances you describe as this does not reflect the high standards of care we strive to deliver. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like the opportunity to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
My daughter is on a complex plan for pain management under the Chronic Pain Team, for the first week of the plan it went well. However on Friday afternoon her pain levels became out of control. At the time of writing this it is Tuesday morning, her pain has been out of control for 3 and a half days and we are still waiting for someone to come and see her to resolve the issue.
Thank you for taking the time to provide feedback about the Chronic Pain Service at the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your daughters' treatment. Senior hospital staff responsible for Chronic Pain are keen to listen to your concerns in more detail. If you would like to discuss your concerns further and have not done so already, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
I was treated for heart problem at QE in 2017, after my bypass operation, I am unable to use my right leg. They have referred me to so many services and offered different treatments but with zero impact.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you are have regarding your treatment. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
All about getting patients out no care and no one listens to concerns some nurses sisters and charge nurses should not be allowed to work with patients as they dont care
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Eyes opp arranged within 24 hours
Helen, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your operation was arranged so swiftly. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the cancellation of your surgery and lack of answers to the concerns you have already raised with us. Please make contact with the Patient Advice and Liaison Service (PALS) who will try to help you to get the information you require. PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
The A&E was extremely slow moving. With no real communication as to what is happening in terms of seeing a medical professional. Staff clearly don't care and do little move the process along. Serious injuries left waiting for hours. No actual explanation for bad service as no one is clearly running the department.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your experience of our Emergency Department. Due to increased numbers of patients attending the department some patients have experienced long waiting times, we are taking steps to try to resolve this. If you would like to discuss your concerns in more detail we are keen to listen. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
The most traumatic experience I have had in my 75 years, waiting in A & E for 6 hours in agony, being ignored, being sick, unable to walk or speak having been rushed in by ambulance with a suspected appendicitis. There was no-one to help me, I had to ask a policeman to get me a drink of water. I was sitting amongst people with minor injuries whereas I actually had a strangulated internal hernia. There was no Triage to decide who needed most urgent treatment. It took from 12 noon to 7pm to get me to surgical assessment whence I was immediately admitted and some kind of care was shown.
Dear Anne,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to our Emergency Department. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I am in awe of this hospital. I finished my cancer treatment in November 2018. My experience of the Doctors, Nurses, Receptionists, Cardiology, Radiotherapy, Plastics team, Chemotherapy, everyone involved in my cancer care were incredibly kind, compassionate, professional and excellent at their job. This hospital genuinely does care about each patient. I knew I was being treated by the best Consultants, especially as the cancer unit is one of the best in the country. I had 100% total faith in this hospital throughout. The only negative I had would be that patients are banned from using mobile phones at night. An exceptional hospital. The food I could not fault either.
Dear Tracey,
Thank you for taking the trouble to tell us about your positive experience at the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback or would like to tell us more about your story as a patient at the hospital please visit the hospital webpage www.uhb.nhs.uk/yourviews or email us patientexperience@uhb.nhs.uk
If you would like to nominate a member of staff for our 'Building Healthier Lives Awards' please visit https://www.uhb.nhs.uk/news/do-you-know-someone-who-deserves-to-be-recognised.htm
Thank you too for your feedback regarding mobile phone use, this has also been fed back to senior staff for their consideration.
It cost me £40 travelling to attend an appointment that cancelled and didn't bother telling me. Do these people have ANY IDEA, or do they even CARE how much stress is involved in having a hospital appointment? To then have it cancelled like this is callous
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your cancelled appointment and the difficulties this caused. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Went in with chest pain as have heart disease, waited an hour to get seen by triage and then waited six and a half hours from 21.00PM until 3.30AM to be seen by doctor. I had to leave as was told it would be another two to three hours before I would be seen and left without seeing doctor as needed to go to work in the morning as was off sick so have been put on notice of concern so cannot take further time off as it would affect my job.
Thank you for taking the time to provide feedback about University Hospitals Birmingham. We are sorry to hear the concerns you have regarding your care and treatment at the Emergency Department (ED). Senior ED staff are keen to listen to your concerns in more detail so that we can investigate what has gone wrong and take any necessary action. You may have already made contact with the Patient Advice and Liaison Service (PALS) to address these concerns. If you have not already made contact, or should you need further assistance please make contact with PALS, they are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Had a bowel problem, was diagnosed quickly. Treatment was administered within 2 days, with a 2 night stay. I was feeling better very quickly. The staff on the wards were very helpful, especially with how many people were staying in hospital. My check ups at the hospital were also great and very quick. A great hospital.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Last year my husband was treated at the oncology department. My husband didn’t want to know much about his condition, but I felt they should have explained clearly how serious his condition was. As a carer if I had known better how serious his condition was, I would have been able to deal with it better. He sadly passed away.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Please accept our condolences for the loss of your husband. We are very sorry to hear that you were not kept fully informed about the seriousness of your husband’s condition and the impact this has had on you. If it would be helpful for you to have an opportunity to discuss this further with senior Oncology staff this can be arranged. If you would like to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I went to A&E with injuries from a fall. I waited there for 8 hours with very little support and help. The initial screening took 3 hours and then waited for results and medication for another 5 hours. The waiting area was filthy with very uncomfortable wooden seating. The toilets were dirty and in unusable state as they were flooded.The was no drinking water available and no one checked if anyone needed food and drink. The security staff were very rude with number of patients. There wasn't room for everyone, and some people had to sit or lie on the floor.
Doctors were good but the time they took was horrific. They came out to call people's names with their file, but when no one answered they just went back again and didn't come out to call anyone else. It was really frustrating that they didn't just call the next person in the queue. They didn't call anyone at all between 1:30am and 2:50am, I wish they had explained why there was such a gap in seeing people. When they did call out names they were really quiet, and it was hard to concentrate on hearing them when tired and waiting such a long time. When I finally saw someone they were good.
Everything needs improvement, after all it’s supposed to be the best hospital in the country.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to the Emergency Department (ED). Whilst during busy times, waiting times may be longer than at other periods, we are developing different ways of working so that we can direct you to the level of care needed by you to reduce the time spent waiting. We also note your concerns regarding the waiting room facilities. Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Good and helpful consultants. When waiting for long don’t get any refreshments.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
No wait time displayed. Daughter went to have an x ray as injured her arm by falling down stairs.
Waited approx. 1 hour in A&E without any pain relief. Once taken in we waited another 50 minutes to actually have an x ray. She was in agony. Waiting room was packed - no seating, even with a broken arm - no seats were offered.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to the Emergency Department (ED). Whilst during busy times, waiting times may be longer than at other periods, we are developing different ways of working so that we can direct you to the level of care needed by you to reduce the time spent waiting. We also note your concerns regarding the waiting room facilities. Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Spent 12 hours in A&E on a Monday night. There were over 100 people waiting to be seen. Took 2 hours to be triaged, as there were only 2 Triage Nurses working, and after being there for over 6 hours I asked how long it would be before I was seen. Receptionist sent me to speak to the co-ordinator who advised that it would be at least another 6 hours as I was 38th on the list because I had been referred by my doctor and I would need to see a medical doctor! I was in pain and the co-ordinator supplied me with pain killers. I was eventually seen by a doctor and medication prescribed. The waiting room was full and the receptionists had to keep asking for family and friends to stand and let patients sit down, there was a man lying on the floor who then started to head bang the vending machines, the security guard did nothing until his colleague arrived and the man left. Another lady was bought in by ambulance, she was in a really bad way screaming and crying and was made to sit in the general waiting room which was very distressing for everyone. Overall, the experience was dreadful. The staff were overstretched and the waiting room seats are not comfortable if you are waiting a long time.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry for the delay in responding to your feedback and also sorry to hear the concerns you have regarding your recent visit to the Emergency Department (ED). Whilst during busy times, waiting times may be longer than at other periods, we are developing different ways of working so that we can direct you to the level of care needed by you to reduce the time spent waiting. The senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I went for an outpatients appointment. The overall care I received was good and I felt the Dr mostly listened, though I did feel he downplayed my symptoms.
It is confusing when you arrive at the hospital, working out where you should go. There are lots of volunteers waiting to help you, but talking to people makes me anxious, so I wish there were clearer signs so I didn't have to speak to strangers when I'm already stressed. The screens should also let you update your own details instead of making you speak to the receptionist.
The initial waiting areas are in a wide open space which feels really public and exposed. I didn't like that my full name was on a screen for everyone to see. It is clearly signposted where you have to go next which is good.
The next waiting area (1b) was quite crowded and felt squashed in. The reception staff were friendly though. The seats in both waiting areas were quite uncomfortable, you could feel the metal bars underneath poking through. It was a bit messy with books, leaflets and magazines left on chairs, which made it more awkward to find a seat. Other patients had put their bags and coats on seats taking up more room. There didn't seem to be any room for people in wheelchairs to wait with carers, which made it awkward as several were attending this clinic. There was a water cooler, but it was covered, so I couldn't tell if it was working and if I could use it.
The nurse came over with a clipboard for me to fill in a questionnaire for the Dr. The nurse was very kind and tried to be discrete. She didn't have any pens though ( I had to find my own) and the clipboard was dirty and worn, which made me worry about germs. It still felt awkward filling in very private details in public. Maybe this could be done in a more private area?
I was called into a nearby room to see the Dr. He was very good, listening to me and asking lots of questions. I would have found it easier if the appointment letter told me what sorts of questions he'd be asking, so I could think about it before the appointment. It should also have said how long I'd be there, as I didn't know and it was much longer than I expected.
He did an examination and got a nurse to chaperone. She was nice, but it was still not a nice experience, and I would have liked more reassurance. It was very painful and no one acknowledged that. The Dr came up with a plan for me, which was quite complicated. He said it would all be written in a letter which I'd get in two weeks, but I would have liked to be given something on the day. He recommended a prescription, but instead of giving it to me on the day he said the GP had to give it to me, and it would take two weeks before they could. This disappointed me, as if I need medication, I want to start it earlier than later.
After the appointment I was left to leave on my own and find my way out. I was in more pain from the examination, and it would have been good to have some kind of aftercare.
Thank you for taking the time to feedback about your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff were kind and listened to you. However we are sorry to hear that some aspects of your experience were not as positive. Your feedback has been shared with senior hospital staff who are keen to listen to your concerns in more detail. Should you wish for this to happen please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Breast Cancer Unit is welcoming. My three year check up was on time. Parking is good.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Excellent doctors, fantastic hospital, helpful support staff. Costa coffee, nearby refreshments, almost everything can be bought. Don’t need any help during wait. The environment is very tidy and clean. Not many park places in the car park area.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Pleasant waiting room environment. Clean accessible toilets. Natural daylight. Friendly staff.
More negatives points. Very hard to hear when appointments are called. No focus – something to look at. Not easy to access baby change facilities (as I am a carer for the appointment holder and have to bring my children with me).
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I have been impressed with the care, waiting times etc. The liver dept have worked hard to sort out an appointment for me today after being discharged from hospital recently with little info about my appointment. I am grateful for the support from the reception team.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Everything was fine and they helped me as I had not been in this department before. I was assisted with where to go and guided me through everything I needed to do. There are many people to help you when you need the help. The waiting room physical structure is good, there are places where you can eat, use the restroom – everything is available really.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I have trouble with my eyesight and cannot see the boards. I don’t think they can do anything about it. My eyesight is degenerating. I don’t like the waits but that’s to be expected. Overall, I find them good. I was worried about parking but found some parking. Facilities are okay, there are enough chairs and rest rooms.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
The waiting times are too long. I have been waiting since 11.30 (14.50). Waiting to see a specialist. Don’t know how long to wait. During my wait I have not been informed of next steps. Had to go and talk to them and ask. Have access to refreshments and food, can buy these.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding waiting times to be seen in the Outpatient department at the hospital; your feedback has been shared with senior hospital staff. If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Waited for 20 hours to get a bed (8pm Sunday – 5pm Monday). Was able to get some refreshments, because my dad knew where it was from a previous visit otherwise they don’t tell you. No visual aid for people with visual problem. If you had a hearing problem you would have to let them know. They could put a sign for people to know how to do this. There are not enough staff and waiting times are long. There is a shortage of everything – Doctors, beds, other staff, and nurses. Compared to other hospitals.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care and treatment you have received. Senior hospital staff are keen to understand more about your concerns so that they can investigate what has gone wrong and take any necessary action. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I have been coming here for 12 months. Use to be a patient of another hospital but they have sent us here. Don’t know when we will go back to the other as its closer. Waited longer at there rather than here. I had enough info when I first attended. The other hospital used to deliver medication but here I would have to come back tomorrow because there is no parking near to the new building. I have a bad knee so can’t walk there. So tomorrow have to get on the bus because it drops me right outside the pharmacy at the hospital. The doctors and hospital is brilliant.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
You think that they would give you a number and you could see it on the screen. I am a bit deaf. In a busy place like this it would make a difference because you do not know when you are being called. Physical structure, seats are enough and toilets are available. Refreshments does not bother me, I can bring food and drinks from home. Time does not matter to me. I have plenty of time. I would hate to miss my appointments, I know other people worry about that but I would rather wait.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I have been to QE a number of times over the past 4 years. Always treated courteously and only once had a delayed appointment. Attended every six months originally but since last 2 years only annually.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
There is Lack of food, at least have some sandwiches or soups. I am hungry but nothing there to eat, traveled from far. Drinks section is good but opens quite late after 9 am. The hospital staff are great. In terms of the infrastructure, there is enough toilets & seats, it’s fairly clean. There could be more water stands, wheelchairs because sometimes due to waiting people are fatigued.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I haven’t really had any problem, have visited different departments over the year, I am a patient with liver, urology dept so visit the hospital quite often. Physical structures are great – I have recommend it to others. With A & E the waits are quite long but I still strive to come here. You are normally told where to sit, so that you are close to the doctor you are seeing but there are times when you are called from faraway that can be difficult but no real issues. More water machines available. There is a free drinks place. I was not aware of this. I have always gone to Costa. I have a problem with my hearing so if I was here on my own wouldn’t hear. If you have a family member then you are ok.
Thank you for your 5 star rating of the Emergency Department (ED) at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior staff responsible for this department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments about the waiting times and the difficulties some patients might face in hearing when they are called. These comments have been shared with senior ED staff. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
My appointment was at 10.30 am and I came at 10.05 am but have not been called. I think many people were given same time to come. I suffer from Glaucoma and have been waiting for over 2 hours. The reason has to be that they are overbooked and are understaffed. I have to ask the receptionist myself. I don’t think they have the time to let people know that they are running late. The consultant is busy and so are the receptionist. In terms of the physical environment, I find that everything is sufficient and or a good standard.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding waiting times to be seen in the Outpatient department at the hospital; your feedback has been shared with senior hospital staff. If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I have been waiting for a long time before. They are sometimes calling people and when no one responds, they call the next person. They do not check whether you have gone to the toilet. Tell people what they need to do when they go the toilet. They lose a spot. Then you have to wait more. I have not had lunch or a drink.
There are means of dealing with it i.e. call them to see where they are. People are on medication etc. Simple things that are easy to address. Advise people what the hold is. My appointment was at 10.15am. Don’t know how long I am going to be. Can’t plan around work. I just want to know how long I am going to wait.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding waiting times to be seen in the Outpatient department at the hospital; your feedback has been shared with senior hospital staff. If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I was admitted to QE hospital to have a Parotidectomy to my right cheek on 4th December, my operation was done and I was taken to ward 408 room 13. I was recovering from surgery and within 2 days I developed sepsis, my temperature was 40 degrees plus for two days, my body particular hands and feet became very swollen and unable to move due to severe pain and swelling. I was in and state due to pain and temperature and seeing horrible things. Because my body was so swollen and I still had compression socks on a nurse tried to remove them but they were so tight that she had difficulty so instead of cutting them off she pulled very hard causing me pain and then within no time I developed serious blisters to heels on both sides due to friction burns( in my opinion) . My right heels was the worst affected, I am now 5 weeks post surgery and my right heels has still not healed and I've had antibiotic treatment both orally and topically.
My experience at the QE on this occasion was awful, not because of the sepsis because the doctors and nurses worked hard to get me better, but I felt that because the wards are so big and there is not enough nurses and ancillary staff. The nurses didn't have the time to have much empathy, I felt that they worked very hard but like robots because they now use the push around computers and answer all the questions but not observing the patient enough.
This was my fourth surgery for cancer in the last 12 years, I've had surgery at City Hospital for Gynae surgery, and Bowel surgery. Heartlands Hospital for lung surgery where I feel I've been well looked after. However this experience at the QE was awful I believe due to lack of staff in such a massive area.
Even down to being given cups of tea they were few and far between and meals were served sometimes by nurses because lack of staff.
Trudy, thank you for taking the time to provide feedback about your experience of the Queen Elizabeth Hospital Birmingham. We are sorry for the delay in responding to your feedback that was delayed coming through to us via Healthwatch. We are also sorry to hear about the negative experience you have had during your hospital stay. Senior staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I have had a kidney transplant here, very happy for all the help, support provided. They talk to you and listen to you. Good communication is there, which is a plus point.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
They provide me with all the support I need, they know my mobility issues and always give me fair treatment and support. Full marks for hospital for being so disabled friendly.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received and also that we have been able to support all of your needs. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I have been using this service for many years and have seen improvements in the way they manage there service in the last 2 years. Service is quicker, smoother and efficient, I am very satisfied, waiting times have gone down but still have to wait for 30 minutes before seeing the consultant.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Its very good hospital, I feel happy and safe over here. Basic clean and tidy waiting area but very over crowded. Doctors are very good but waiting time is always very long.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I am given the best possible treatment by best clinicians available, waiting area very good, only problem is parking which is very expensive. Patients who come for appointments should be given free or discounted parking vouchers (just like Royal Worcester Hospital)
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior staff hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments regarding the parking and have shared your feedback with senior staff responsible for car parking. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I am coming here for many years and found them to be very helpful and kind towards service users. Satisfied with the waiting area.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Very high class waiting area only downside is clinic is running late and we have been waiting since last 40 minutes.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I stayed in this hospital for 9 weeks. Friendly and good staff, neat, clean wards and waiting areas, Food ok if you not good.
One thing I noticed is staff are stretched to their limit, they need to hire more doctors, nurses and support workers.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments regarding the staff and have shared this with senior hospital staff. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Excellent except long waiting times. Otherwise super.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Neat, clean, well lit waiting area. Very good staff, communication is quick and easy. Thank you QE.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Staff friendly but waiting time too much, I think due to staff shortages (few doctors more patients). Very good facilities in the waiting area.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
All good, kind and friendly we were looked after well. Long waiting times, waiting since last 2 hours to be seen.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding waiting times. We are actively looking at ways of reducing waiting times and your comments will support us in this work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I was referred for scan 3 weeks ago by the consultant but I am still waiting for scan appointment date to come, and in two days time I have a repeat appointment with same doctor and after 3 days I will have a 3rd chemo cycle.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear of the delay in having your scan. Senior hospital staff are keen to listen to your concerns in more detail so they can try to resolve them if possible. Please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Everything is very good, staff is helpful, nurses are good. Overall the environment is very positive.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
We are very happy and satisfied, we were looked after in a very nice manner. Place clean, staff good, support available.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I am coming here since April, they are good, kind and caring. Level of service delivery is very high.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I am coming here since last 16 years, they are keeping good care of me since then. Waiting times is long but quality of care is very high.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Exceptional clinical care and support provided. Great staff and super service.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
They seem to be ok, but waiting from 2pm to be seen, otherwise ok, good and helpful staff. Very poor and uncomfortable seating.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful staff involved in your care but disappointed to hear that your waiting time was excessive and the seating uncomfortable. Your feedback has been forwarded to senior hospital staff who are also keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Quick initial assessment done and now I am waiting for the results. Reception staff was not helpful.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your initial assessment was quick but disappointed that our reception staff were not helpful. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Not comfortable seating, wrong information given resulting in wasting of 2 hours.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
12.45pm time in. Initial assessment done and still waiting since last 2 hours to be seen. They need to be loud when calling patients name.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your waiting time and that it was difficult to hear when you were called. Your feedback has been shared with senior hospital staff If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I had a nasal surgery and when moved into the recovery room nobody looked after me. I pressed the button which they gave me in case I need anything and they came after 10-15mins after I pressed the button.
When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even tell me a word to calm me down. Terrible customer service.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I had an appointment in hospital in January 2017 to scan my shoulder and a neurologist told me that my nerves have been damaged.
They told me that they are going to book me another appointment to see the therapist. They said that they will send me an appointment, but I still haven’t heard anything from them, nearly two years later.
I would like to know what happened.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and the delay in receiving your appointment. Senior hospital staff are keen to look into your concerns so that they can investigate what has gone wrong and take any necessary action. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
The response from Queen Elizabeth Hospital email service is poor I am supposed to have had a reply back from them within 2 days of sending it. I haven't had a reply back from them - this is over 2 weeks now.
I have sent them another email to a different email address. Hopefully I will get a reply back from them within 2 days about rearranging hospital appointment to another day.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear you have experienced difficulties in contacting the hospital to change your appointment. We are very keen to discuss this with you further to help you with getting your appointment rearranged to a more convenient time. Please make contact with our Patient Advice and Liaison Service (PALS) who are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I had a 6 rounds of chemo at QE recently. The staff are working very hard, but they are just too busy. The minimum waiting time was 1 ½ hours, and maximum 3.5 hours. Normally the appointments are on lunchtime but there is never any food or drink.
Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are sorry for the delay in responding to your feedback and are also sorry to hear that your recent chemotherapy treatment experience was impacted by long waiting times and lack of food or drink provision. Your feedback has been shared with senior hospital staff responsible for the Oncology day unit. Should you wish to discuss your concerns in more detail further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
My complaints is about all the smokers outside the main entrance of the Q.E hospital, they just stub their cigarette ends only on the pavement. Why can’t security move them to the red smoking shelter.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are aware that some people are smoking outside the entrance to the hospital and we are already taking steps to address this to minimise the impact this has on patients and visitors to the hospital. Your feedback has been shared with the senior staff who are addressing this issue. Should you wish to discuss your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Lack of opticians at QE, I think 6 vacant vacancies are still not filled. Went to QE for glaucoma treatment, doctors are best but referred to heartlands hospital because of lack of opticians.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding the lack of opticians at the hospital and have forward these to senior ophthalmology staff. Should you wish to discuss these concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
At QE hospital shuttle bus route is not sign posted properly. They need a proper shuttle bus route map with timetable explaining frequency and site map of shuttle stops around hospital. It’s a very big hospital and people need help in going to different treatment facilities from main bus stop and train station.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear of difficulties you may have experienced accessing the hospital due to not being able to utilise the shuttle bus service. Please be assured that the Trust are currently working to promote the shuttle bus more prominently as part of a wider transport project and your comments will support us in this ongoing work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Great experience. Didn’t wait too long. Nurses/doctors very empathetic, caring, friendly, attentive. Did a great job in sorting my issue. Hope I don’t have to go back again but would be very confident if I do and would highly recommend.
Derek, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I was eight months pregnant when my husband passed away. The bereavement support could have been better. I went into labour the same day. There was no communication between the two departments which meant I kept being asked about my husband who had just passed away. I was left alone most of the time and in the condition I was in, I could have done anything to myself.
After my husband died, they gave me a booklet, maybe there were issues in there about bereavement but I was in labour and in no condition to read the material.
Since then I have not had support, no counselling for a year until my daughter was admitted with the same condition as my husband. They have only provided me with a psychologist after my daughter’s diagnosis.
The NHS has failed a lot of people. I understand that they have a job to do but they are human as everybody else.
Thank you for sharing your hospital experience with us after what must have been a very challenging time for you. We are very sorry to hear of the sad loss of your husband and that you have not been offered the support you needed during this difficult time. Tracy Nightingale, Lead Nurse for End of Life Care and Bereavement is very keen to speak with you to discuss this further and look into your concerns in more detail. If you are happy to do so please make contact with our Patient Advice and Liaison Service (PALS) and ask to speak with Tracy. If you prefer to discuss this with the PALS team they are also here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I had to request my records to be transferred from city hospital to QE hospital because of poor attitude and lack of deaf awareness of staff. However at the Audiology reception area the staff lack deaf awareness and basic sign language. Also it is difficult when being called on as the staff often shout and do not have a proper system in place e.g. your name could be displayed on their screen when audiologist is ready.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to Audiology. Senior staff responsible for the department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
They never ask me if I want interpreter. So they need to ask me if I need one. Always struggle to keep eyes out when they are calling my name. Should have screen with name. They never reply to my emails always have to go. Receptionists are always shouting in your face. Bad attitude, no deaf awareness at all.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit and access to an interpreter. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I go to the audiology at QE hospital, it is very hard to know when it is my turn to see the audiologist, as they just shout out your name. As a deaf person I obviously can’t hear this.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to the Audiology Department. Senior staff responsible for the Department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Arrived at the Queen Elizabeth Hospital, Accident and Emergency at 2.30 pm, with my son who had had an accident at work. The receptionist who booked us in was friendly and helpful. My son was triaged very quickly and was seen by a practice Nurse very quickly after that. The Practice Nurse was exceptional in the way he dealt with my son. He explained what he was doing throughout his examination / treatment and was very pleasant with a fantastic sense of humour. My son was discharged at approx 4 pm which meant we were only at the hospital for 1.5 hours. Excellent service provided by an excellent nurse.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment your son received at the Emergency Department. Your kind words have been forwarded to senior staff responsible for the department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your sons experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Excellent
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
QE Hospital Inpatient
Moved three times from ward to ward and discharged without proper follow-up or treatment plan. Nurses unhelpful, no liaising between wards regarding patients medical history. So patient had to constantly explain medical history and medications needed. Felt improperly cared for on gastrointestinal ward. Treatment not explained and well supported.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent treatment at the hospital. Senior staff responsible for the areas you were treated in are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Brilliant, short waiting time at outpatients very clean, positive staff attitude, polite, helpful, well-informed, treatment explained very well, well informed, no pressure, patients led solutions, given options, all the choices explained well. Follow up planned doctors empathetic and patients listened to.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Respectful, friendly attitude of staff. Not explained follow up appointment. Had two falls, pain and pain management has been poor / not adequate. Rapid response nurse very good, responsive. Long waiting time in A&E. Treatment Involvement inadequate.
Thank you for taking the time to feedback about your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff were respectful and had a friendly attitude during your visit. We are also sorry to hear that other aspects of your experience were not as positive. During busy times, waiting times may be longer than at other periods in the Emergency Department and we are developing different ways of working so that we can reduce the time spent waiting. Should you wish to discuss this or any of your other concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Very good, excellent staff attitude didn’t wait long. Treatment explained well, patient centred care, very clean. Overall extremely satisfied with the quality of care. No faults in any area of care. Patients extremely pleased with level of care.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Great care and service, Safe and excellent.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Very good service, helpful staff, quick & easy appointments very happy.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Limited funding in mental health, no counselling, no help, no support. Several chronic conditions can be controlled very well if there is support in the community.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding mental health funding. Senior hospital staff are keen to listen to your concerns in more detail so that they can identify any improvements for future patients. Should you wish to discuss your concerns further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Health professional unhelpful, unfriendly, did not converse or explain treatment. Nothing disinfected. Otherwise think QE is an excellent hospital, visit regularly and am impressed by service.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you are impressed by the service provided at the hospital and are also sorry to hear that some healthcare professionals have not been helpful or friendly to you. Should you wish to discuss your concerns in more detail further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
If you have a problem you can always phone up for help. Really friendly and open appointments run on time not cancelled. Have treatment as two day patient, treatment outstanding with nurses really look after. Help you to try and manage symptoms.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Everything was great, doctors, waiting time overall good.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Staff was good, seen before time. Very good service.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Very good service, great staff, clean and peaceful.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Staff had no flexibility about the law indifferent situations.
Thank you for providing feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear you have concerns surrounding the flexibility of our staff. Should you wish to discuss your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Brilliant support and advice given on condition.
Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Friendly staff, treat me with respect, staff understand my disability. Often have to wait “for a bit”.
There are lot people over there but once I get there I don’t mind waiting.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your feedback regarding waiting times. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Long waiting time to get a bed in CDU ward, food is awful (cold Toast). Doctor was through, efficient and helpful. Explained treatment well, same doctor every time and nurses were attentive. A&E waiting times very long six hours at times.
Eileen, thank you for taking the time to provide feedback about the Clinical Decision Unit (CDU) at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior CDU staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments regarding food and the waiting times in A&E and have shared these with the relevant managers. If you would like to discuss anything in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
The hospital is extremely sensitive to the cultural and religious needs of its patients. A very clean accessible prayer room is available for its Muslim patients. Patient waited for an hour and a half for bed and was provided a pillow for her back by physiotherapist. Patient was pleased by the level of care she received. Staff is supportive and helpful. The patient is also very pleased with the high level of cleanliness of the hospital too remarking that it even “smells good too”
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment the patient has received, we are also pleased to hear that we have been able to meet cultural and religious needs. Your kind words have been forwarded to senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I accessed emergency department, they were excellent, kind, caring, and professional. They stitched my arm up beautifully. I am extremely grateful.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received at the Emergency Department (ED). Your kind words have been forwarded to the senior staff responsible for ED to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Communication very poor. 50% wonderful staff but 50% uncaring/useless staff that take no responsibility
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding communication at the hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can identify any problems and apply future learning. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
I went for a scan and they were very helpful and reasured me that I will be fine, I liked going there.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received at your recent scan. Your kind words have been forwarded to senior staff responsible for the imaging department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Waiting too long at waiting area, small space for patients to sit.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the waiting area and the time you had to wait. Senior hospital staff are keen to listen to your concerns in more detail so that they can to identify any problems and apply future learning. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
My mom has COPD & Dementia with frequent emergency admissions, always treated well. Left to wait in a corridor for a bed for 3 hours a few months ago but even then we were looked after by nursing staff, given food and tea. Staff very happy & friendly & professional. Stories of waiting in corridors are not true or as the press reports.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment your mother has received. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your feedback regarding the 3 hour corridor wait and have shared this with senior staff responsible for the Emergency Department. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Good but persons values are not understood. Staff explained all to me and gave me all the information, but at the end, decision was not mine to make
They made the decision on what should happen with my life
Unfair decision, told to live with decision forever
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the decisions surrounding the care and treatment you have received. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Waiting too long in waiting area. The staff were friendly.
Thank you for taking the time to feedback about your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff were friendly during your visit and are also sorry to hear that you had a long wait. Whilst during busy times, waiting times may be longer than at other periods, we are developing different ways of working so that we can reduce the time spent waiting. Should you wish to discuss your concerns in more details further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Having had problems driving at night I discovered I had developed Cataract and needed RLE surgery. I also had a complex short-sighted prescription so in effect I was getting rid of two birds with one stone. It was my first ever surgical procedure so naturally I was vigilant on whom to do the operation with. I went to Optegra, Optical Express and QE Hospital where I under consultant. Optegra were helpful and the consultant was very helpful in explaining the difference between multifocal and mono focal lens,
After careful consideration and spoken to both I opted for ophthalmic surgeon at QE Hospital, I was 100% confident in his ability to do a good procedure under best practices he’s friendly, welcoming and genuinely interested in helping. He answered all my questions in a very professional and concise manner which made me feel more confident and stress-free and nothing seems too much trouble for him often going beyond what is expected to assist.
Fast forward 2 months. I have both eyes done the second operation procedure completed two days ago under a tropical anaesthetic. Perfect distance vision and reading glasses which I don’t mind wearing as most people have them now. The hospital itself is the biggest in Europe it’s newly built so very fresh and clean with lots of light and gardens. So in conclusion Thanks you for all your help and guidance its 5 Stars from me!
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received at the Ophthalmology Department. Your kind words have been forwarded to the senior staff responsible for the department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I have always thought Queen Elizabeth hospital provided excellent service only I have to say I am incredibly disappointed as the night receptionist was rude, offensive and ought to choose work not within the public sector as public sector work relies heavily on empathy and kindness.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
My relative went to hospital with swollen lip and it turned out to be a quite deep infection in his mouth. They were treating it as an allergy without antibiotics or any form of drip as he couldn't eat.
During the first 4 days he had no IV, drip etc and lost a stone. After complaining to PALS they took it seriously and improved but the damage was already been done. I've never seen my relative complain and it was horrible to see him cry.
We felt there was not enough staff and they relied on agencies staff.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your relative’s experience at the hospital. Senior staff responsible for the hospital are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
My son died in this hospital because they did not look after him they used google to find out side effects of a drug used on a daily basis
Hearing Aid Clinic - an excellent service is given, staff always helpful. They change the tubes if I have not managed to do it myself and of course supply batteries.
Bryan, thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and service you have received at the Audiology Department . Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I received very poor end of life care for a relative. Ward busy and patient left in a side room. Not checked for hours. I raised this with a QE consultant who agreed. Health and social care needs to be better integrated. As a social worker it is extremely frustrating that services aren't better linked.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that the end of life care given to your relative fell below the standard of care that we aim to provide. We appreciate the distress this could cause at what would already be a difficult time for you all. Fiona Dakin, Clinical Nurse Specialist in end of life care is keen to hear about your concerns in more detail to understand more about what went wrong. If you are happy to discuss further please the contact the Bereavement Team on 0121 3712450, or email Fiona directly at Fiona.Dakin@uhb.nhs.uk
Alternatively you can make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
When very ill like me, wait months for appointment then cancelled. Anxiety goes through roof
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding your recent cancelled appointment and the impact this has had on your anxiety levels. The senior hospital managers responsible for the department treating you are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Never had an operation before staff and doctors were great had very good care. We are very lucky to have NHS, have to fight hard to keep it.
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you have received during your recent operation. Your kind words have been forwarded to senior hospital staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
I ended up in the Queen Elizabeth hospital waiting to be seen by the RAID team. I had to wait over three hours in distress and self-harming without being seen. The staff had no consideration on how I was feeling.
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you had a long wait to be seen by the RAID team at what must have been a difficult time for you. The senior staff responsible for RAID are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. For this to happen we will require more details from you. If you are happy to discuss this further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Sometimes delayed - appointment and waiting times when you're there. Always get an appointment - always get follow up. Good quality care.
Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good quality care you have received. Your kind words have been forwarded to the senior staff responsible so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your observation regarding waiting times; we are aware that some appointments are delayed and are working hard to address this. Recently the Outpatient management team have introduced some new processes which should help. In addition to this they are encouraging all clinic staff to ensure that patients are fully informed about delays in the department and that concerns relating to this are dealt with at the time. We hope that you are able to see an improvement on any future visits, but if you have further concerns please make contact with our Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.