"Awful"
Consultant clueless about PDA, was told to make my PDA child go to school.
Thank you for your feedback about Park House Child Development Centre. We\'re very sorry that your experience was not a positive one and if you\'d like to tell us more so that we can look into this, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"The paediatrician has not helped me"
My son had growth development delay. The paediatrician has not helped me. He keeps saying he is fine. And has not referred him to O.T.
"Paediatrician"
Been waiting well over the time I was told we would be waiting to be seen. Called numerous of times get told someone was going to call back and never does or I can't get through at all. I need to speak to someone regarding my son being seen
"Service is good"
Service is good but there is a long waiting time to get a referral.
Thank you for your response and understanding of the demands on the servce.
Please contact myself or our PALS service 0800 917 2855 / contact.bchc@nhs.net if we can offer you any support.
Anne Pemberton
Patient Experience Operational Manager
anne.pemberton3@nhs,net
"Absolutely disgusting services!"
Every time I call I can never get through to anyone I have to leave a voicemail message, this is an absolute disgrace that they can’t answer a telephone. Each time I am told the same lies over and over again, the paediatrician is on annual leave, the receptionist are working from home due to covid! We can’t see children at the moment as it’s a risk, it’s about time you started to do your jobs properly again and stop failing all these children that you are refusing to see!! It’s absolutely disgusting the way that the receptionist speak to parents/carers if they don’t like what the parent/carer says they get all defensive and then have a bad attitude!
I think it’s about time Park House done all a training programme for the incompetent staff that they have employed and actually taught them manners! Think it’s disgusting when you ask for the complaints procedure they tell you they don’t know it???
Please accept my apologies as I have only became aware of your feedback.
Please can I ask that you make contact with me , so we can look into your poor experience as this is not what we would expect you to have received.
Anne Pemberton, Patient Experience Operational Manager 07713 089574 / anne.pemberton3@nhs.net
"Fail children completely"
There is no facility to speak to anyone when you call. You have to rely on someone calling you back. Which never happens. There is no effort to take the time to speak to children and understand the causes of the behaviour. It is simply a box ticking exercise. Children are abandoned and offered no support.
"Totally incompetent"
Totally incompetent staff all round apart from the OT. No awareness of the conditions they are supposed to be diagnosing, get defensive when a parent in a more knowledgeable position questions their level of training considering they are supposed to be diagnosing. Never see the same person, no one communicates so you literally go round in circles. Complaints have been made but the result is very waffly and basically full of nothing but excuses which are meaningless
Dear Parent
I am sorry to read how the services at Park House Child Development Centre have not met your expectations, and would welcome the opportunity to discuss your concerns and help to resolve them where possible. I am disappointed your previous complaints have not been addressed to your satisfaction, as I would expect all complaints to be taken seriously and looked at to identify any opportunities for learning and improvement to services.
Please email me via Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 at your convenience. Should I be unable to take your call at the time, please do leave a message and I will call you back as soon as possible.
I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
"Bad experience with paediatrician"
This paediatrician comes to our child’s special school. Our son is autistic and needs help. He is very intelligent and with this support could thrive, but I feel this doctor has just written him off as a child with disability. If paediatrician would look him as a person who can make contribution in society it would make a big difference. My child is not just someone who needs constant support he could also contribute.
Dear Parent
Thank you for providing feedback about Park House Child Development Centre on the Healthwatch Birmingham website. I am sorry for the delay in providing a response to your comments, but regrettably I was unaware of your posting until yesterday afternoon.
I am sorry you feel the paediatrician has not looked at your son in a way which respects him as a person who will make a contribution in society, and would welcome the opportunity to discuss your concerns with you so these can be shared and reflected on with the paediatrician concerned. This will help the doctor to learn and to improve how they work with other children and their families in the future.
Please email me via Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 at your convenience. Should I be unable to take your call at the time, please do leave a message and I will call you back as soon as possible.
I look forward to hearing from you.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
