December 12, 2025
"The surgery has improved"
The surgery was awful but it has improved. There are now two good GPs there. I am now quite happy with the service provided.
The surgery was awful but it has improved. There are now two good GPs there. I am now quite happy with the service provided.
I find them really good. I put a request in on the morning and by the evening they will either call you or see you the same day.
It's good and I can get appointments, both online and over the phone. Both systems are easy to use. They're doing well as a surgery.
Terrible, if you want an appointment you have to call at 8am. If loads of people call then you miss out. You can't discuss more than one thing.
This is factually incorrect - this is not how our system works. We triage every single patient request that comes through on the day (uncapped). No patient is turned away and our system is open for appointments from 8am - 6pm Monday to Friday.
A very good service provided and I can get appointments. The reception team are good. I'm not sure if they offer online appointments.
I can normally get same day appointments and you can specify that you want a particular GP. They have been really good.
I am really happy with the service provided here. I am satisfied with all of the help and support my midwife provided during my pregnancy. My only issue is it's a bit far to go to see the midwife but other than that everything seems to be fine.
GP sent me to healthy minds when I am already with them. So now they said I have to go to Anawim because I am alone, to help me speak to someone. I haven't gone yet. I haven't found any support as I am alone in the UK.
They're rubbish. I call and they don't answer. I ask for a repeat prescription and they don't order it for a month. The receptionists are rude.
Pretty good, can get appointments. I see whoever is available which is fine with me. They're a good practice to be fair.
It can be difficult to get appointments.
If you're not sexually active you can get a home test for a smear test. It's very intrusive for my daughter with additional needs. They are a health centre so they should be able to deal with additional needs and arrange an overall check up.
They are okay. I don't use them often. I can get appointment if needed. They're good.
I contacted the doctors online as I have a water infection was told to take a urine sample down which I did promptly. I speak to the receptionist a couple of times through the day and was told that they were getting a nurse to test the sample. I didn’t hear any more until late in the evening where it was confirmed I had a UTI and my prescription had been sent to the chemist which was now closed. This means that I have had to wait all night and I’m in agony, my daughter had to fetch my prescription this morning and as I'm unable to look after my granddaughter she has had to lose time from work. If I had the antibiotics yesterday this wouldn’t have happened.
Much improved, it is easy to get an appointment through the app the same day. The reception staff are very helpful and the doctors are very good.
No appointments at all. I have been trying for 10 days. Reception staff don't pick up the phone or reply back to your emails.
It's always hard to get into the doctors. I have done phone consultations and then they have asked me to go in then they referred me onto the Royal Orthopaedic with regards to my hand. It is generally hard to see them face to face.
5 Stars. Very good
My experience is 50/50 so far. Sometimes good and sometimes bad. It's very difficult to get an appointment.
Awful getting face to face appointment and depending on who you see and if you have been listened to. GP surgery is not open long enough hours and hospital has to pick up the slack.
Usually can get an appointment or talk to someone when I want one. Referred from GP to hospital and waited around 6 weeks. When chased us with another doctor they sent onto hospital as an emergency to QE. That’s been good. They didn’t say who I will be referred to.
Receptionist should have flagged that I am deaf and using the phone is difficult. They have to flag that I need face to face appointments. Doctors are good, but no matter how many times I tell the receptionist they always offer over the phone which is no good for me because I am profoundly deaf.
It's hard to get an appointment. If you have a job it's hard to call at 8am in the morning. But they did see my daughter quickly, they seem to be better with kids. I've never had any issues getting appointments for the kids.
After lock down there are lots of trouble. It’s always on the phone. I want to see the doctor face to face, but can’t get it. You can wait a whole day. Called at 9am and called back at 5:45pm. It was a long wait. Staff are nice but there are problems.
I was given a phone consultation, the GP arranged an appointment for me to go to the surgery a short while after the call.
It is impossible to get a face-to-face appointment with a doctor (last I had was just before Covid). You need a computer -dead on 8am -to even request an appt, which is always a telephone consultation. These are really useless for certain problems. I really miss seeing my own GP. Why can't things go back to the way they were - dentists, opticians, hospitals are seeing people in person, why can't they?
Reception team is excellent. Doctors are very cooperative and helpful. Overall very good.
Rubbish, never used to give advance appointments but I've not tried since the government changed the procedure. I have to call at 8am and can be waiting in a queue. It's not good.
You have to call dead on 8am or you've missed it. I get my children to book appointments for me online. If I don't get an appointment I just phone up the next day or get one by walking into the surgery.
Can get appointment. Have to plead my case, number 2 in the queue but get appointment. Receptionist said go to pharmacy. Scratch on eye but they don’t listen and would rather ask you to go to the pharmacy than let you see a doctor.
Diabolical during Covid. Couldn’t talk to anyone. Fobbed off by receptionist, want to know what’s wrong with me but I don’t want to disclose this to someone who wasn’t a doctor. They didn’t do well. GP’s aren’t doing what I want them to do.
Receptionist can be funny, suffering from panic attacks, can get appointments. Have to book before 9am. They tell you your number in the queue, but can get appointments
Booking appointment is trouble, poor service. Booked appointment for test and didn’t get back the test results. The staff are not nice. The service is awful. Had to change GP to get proper treatment and service.
They're alright, easily can get appointments. They have a good selection of appointment and usually within a few days.
Fine, can’t get appointments and can’t get through.
If you get in you are told to go because they are fully booked and no one is in the surgery.
Got more chance of seeing the pope. They were warned by the government. You can ring and be 48th in the queue but then you get through and they've got no appointments. They're useless. I can see us going to a private healthcare system.
They are good, able to get appointments, communication was good. Take long time to answer on phone.
They're really good.
Ok but Covid has been issue, can’t get appointment for love nor money. Rest of the world got back to normal way can’t GP’s do the same. Appointments are struggle to get.
1:1 support even though unable to have face to face appointments dr has ensured she is available to discuss my concerns rather than having to reopen and retell to various drs, she showed considerable compassion
Unable to get through on phone. Awful online process. Making it difficult to access medical care
You can not see a doctor face to face, you have to get through the receptionist, who think they are doctors. On the odd occasion when you do get to see a doctor they are more concerned with the paint work on the wall so an elderly lady can't even rest her walking stick,or your practically called a liar or questioned why you've accompanied your elderly frightened mother. Who for months has been scared to phone for help.
Very difficult. Difficult to get through on telephone. Difficult to book appt online. Lack of care really in general. You can be told you are 4th in the telephone queue but still takes 25mins to speak to reception. Feeling of lack of concern in whole practice.
Bad experience today. Rang to make an appointment with the nurse. Held on the phone for a total of 45 minutes, was cut off twice before I finally managed to get through. On line system had been suspended. I understand why they have had to make changes to the appointments system, it may be helping them but it's certainly not making things any easier for patients.
Cannot see doctor but make you see a paramedic instead. What does a paramedic know about minor complaints ie. Rheumatism, arthritis, skin complaints.
I cannot believe you cannot phone for g p appointment no more. What about disabled and elderly who cannot do it.. I've tried for days to get appointment total joke
Communication with and from the practice is poor and difficult, and doesn't seem to be patient-centered. Medication on my repeat list has changed without consultation or notification or explanation, and requests for explanation have not been answered. While phone appointments are flexible and helpful, they are not made for specific times which is not at all helpful for people with work/child responsibilities. Even 30 min time slots would be an improvement. Medication has been changed against NICE guidance for diabetes management (that suggests treatment decisions should be made WITH the patient, and take account of patient requests).
Always very friendly on the phone, usually can get an appointment same day if I ring in time. GP's and nurses always helpful.
Can't get a appointment , lack of care and understanding
However busy the Receptionists are courteous even when the question has an unsatisfactory outcome, which cannot be levelled at any of the practice staff as not in their jurisdiction. The Doctors are most patient and understanding during telephone contacts.
Very helpful professional always available to listen, call back when they say. Lots of information available for other local services. A very clean surgery, fill patients with confidence and are also empathic when dealing with difficult situations
Efficient, helpful and caring staff.
Poor, you can only get an appointment if you phone at 8am, However I am working at that time & cannot afford to spend half hour on hold for an appointment. In addition if you do get an appointment they call you back, but if you miss the call than it’s a problem. My job requires a lot of time on the phone to customers & colleagues.
I know there is a pandemic and staff are short, but I have tried to get an appointment through Patient Access on line for months, Ringing from my mobile I get to option 1 or 2 it cuts off that is before queuing for an appointment which are rare as so many people trying to get one. My calls cost 50p a minute. My friend rang for me, after 20 mins on hold she got me a telephone consultation who suggested to call at 8am for blood tests, I said I have problem getting through on mobile, GP said he would get someone to call, 5 days later no call, so my friend called again to be told there are no nurse appointments for another month. I even wrote a letter and put in suggestions box, I have heart condition, heart been out of rhythm for months, I have lost 3/4 of a stone, appetite gone, diarrhoea, fatigue, pain in side and ache under left breast, but don't really want to go to A & E as they have enough to do at the QE hospital. My good friend is going to ring every day until she gets me an appointment. I want to change surgeries but don't know if all surgeries are the same. It is not the reception staff fault it is the system to make appointments and there are no enough appointments given out per day to go round the community,
Once speaking to a receptionist everything carefully explained. It may not be what you want to hear but are the facts. The GP’s are subject to appalling constraints which prevent best health care. However this practice aims for a personal touch. There should be protection for GP’s if they deem the patient is a time waster for trivia or DNA. In palliative care I have benefited from the same GP care; this saves SO much time in general as well rather, than the random pot-luck in appts. A 5 min appt cannot gather all the salient facts from scratch. I was a health professional so can confirm that. A hospital Consultant has the luxury of longer examination appts.
I phoned and asked for antibiotics to get rid of a cough that I have had for over 2 weeks. I explained I’ve had no Carona symptoms ie temperature or fevers. (I’ve isolated for 10 days or more regardless.) Richard Tennant from YWHC asked if I’d had COVID test I replied no. I’m not sure how they work or how to do one anyway. He told me I need to do one, he wouldn’t help unless I did!!! I’m wasting nhs time by being on the phone. I said I haven’t booked an appointment so as not to take up anytime. I should have just got the medication off people I know who may have spares and he told me “yes do that then”
Has improved recently. In general never had any issues. Really through and helpful. As with all GP’s difficult to get an appointment.
Awful waiting times, trying to get an appointment is awful. Care is ok once I get seen. I often end up having to go to the walk in centre.
Much better service than previous GP, feel much more respected.
I am with them since I was a child. It’s a good, efficient and caring service. Would highly recommend them to anyone.
Poor
Had to get my bandage changed they used a plaster for it as they had no padding in stock, also used my old bandage to wrap around my hand. Ask to re-change it and there is no available apps for the foreseeable future. There the worst doctors to date. Half the receptionists just don't help.
I have been an addict for 15 years and started to attend Warstock Lane about 1-2 years ago as referred by my general practitioner. Previously, I have attended rehab, however found it difficult to receive help and to see a psychiatrist. It took a really long time to get any help. Generally, the GP dealt with my mental health issues well, although the waiting time was really long. They have been on top of things.
The GP surgery is OK, but receptionists do not have patience and they are not sympathetic.
On many occasions, my child was unwell and they couldn’t give me an appointment. I just accepted it, however after speaking with my mom. She called the GP and managed to get an appointment same day after telling them they can’t turn children away. My mom now calls all appointments for her 12 grandchildren. When I go I have to often go with my other children and wait in the waiting room.
Sometimes I have to wait for 40 minutes in the waiting room and with many children it’s not easy.
They tell children to be quiet, it’s not a child-friendly place. They could have a carer for children to help keep them entertained. The doctors are fine, it’s just the receptionists’ attitude.
When children especially those with special needs, are ill It is very difficult to get appointments. Children should be a priority. Maybe they could have a separate team for children. Even to ensure that the practice nurse could see children the same day.
In order to get an appointment you have to call 8am. It could take 40 minutes to get through. If you can’t get an appointment you’re just told to go to the walk-in centre or children’s hospital. There you may end up waiting for 7-9 hours.
Once you get through the doctors are great but the receptionists have attitude. Also, the changing facilities are not suitable for children with special needs.
The service is very good and Drs are fantastic, waiting time too set though and make/wait for an appointment isn’t very good as you are waiting a while.
Always Manage to get appointment
go to gp and they always tell you to take paracetamol, and never do any thing else.