A good practice sometimes and can get appointments. They say I need to use online system but I can't do it because of my disabilities.
Nightmare. The new system that doesn't work as it should. Getting appointments is difficult. They just send you to A&E which isn't appropriate.
Don't go that often. I'm type 2 diabetic and they call me every 6 months for a diabetes check which is easy to make.
I used to have the injections at the GP but they never had regular clinics and I wasn't confident with it. Useless in making appointments there. You can't walk in or phone you have to go online.
The GP found the cancer 10 years ago and I can access them when I need an appointment. They always ask how I'm doing.
Having issues with my joints and they sent me on quickly to a physiotherapist and an x-ray. Very efficient, they listen and don't rush you.
Awful. I could never get an appointment and see the same GP twice. I had an ECG and they lost the results so I ended up leaving.
Horrendous. Never get appointments, they just tell you to call back. Or to go to a walk in.
I went to them as my fingers weren't getting better. They told me to go back to the hospital.
Very helpful and friendly GPs and nurses. Appointment availability is excellent.
I had been told I had pseudo gout over 6 months ago and been told if it returned to see GP straightaway!! Chemist confirmed it was back and I needed to see GP. I went to GP and told them what the chemist had said I needed to see GP and got an appt. Some hours later on seeing GP was told I had 3 different types of bone disease! news to me!! GP gave me gel and told me if/when it came back to phone with a picture and they would give me more gel. Well gel doesn't work in fact very painful to use so I'm just coping with this best possible.
They're a nightmare. I can't get through to them to get an appointment and there is no other way to get through to them. It's hard service to access.
If I get hold of them, then the GPs are excellent. In order to get an appointment I have to be on the phone for ages.
A good practice. They always have appointments and will see me. The give me good advice.
I am 71 & my husband is 74. We are both in poor health. I have osteoporosis and I haven't been able to walk properly since I fractured my pelvis. My husband was prescribed antibiotics and the prescription was sent to chemist. I went back & forth trying to sort collection of the prescription and it wasn't sorted until the day after he should of collected. I was so angry and upset that this was not dealt with as soon as I informed the receptionist that the prescription wasn't sent to the chemist. I should not have to keep making several journeys (I don't drive) with my health to collect an item that I should of been able to collect, especially it been antibiotics that clearly has some urgency. The whole experience left me emotional & exhausted. There needs to be a better system/communication in place. I also tried to call the surgery to save on pointless trips but unfortunately it just said that the surgery was at full capacity and couldn't receive any more calls. I really feel a better system should be in place for staff & for patients
We were seen quickly initially. My son had blood tests and a chest x-ray which showed TB positive in blood but negative on the x-ray. The doctors are very helpful and see us quickly when we need to see someone. They are reliable for us.
I was on a bike ride and fell off. I hurt my toe really bad. They made me an appointment and said they thought it was broken and I should go to the Children's hospital. They were good.
I've always been able to get an appointment. It's a pain getting through as you have to keep redialling but I do always get an appointment. I always see different clinicians and I haven't had many face to face but that doesn't make a difference.
Not easy to get through to them. You call them and can't get through. When you don't feel well you just want to see a doctor they say they'll call you back. You wait the day and there is no call back.
After 3 to 4 hours wait they will say, Oh we apologize we didn't book you in.
A busy mum trying to get my child to school on time between 8am-9am if either of us needs a doctor I have to call at 8.15am, sometimes calling back 400 times just to get on the waiting list of 12 for 45 minutes to try to get an appointment and drive to school on hold. Then to be told there are no appointments because even though they say 'do not go into the surgery' people do at 8am and they give them the appointments, keeping us hanging on the phone. I was no. 6 for 15 minutes - the receptionist told me they are trying to stop this - simple, just don't serve the people in the queue. They sent me to Katie Road 'walk-in' centre with my poorly child, to find it's not walk-in, I had to call from the car park to get an appointment. They were far more efficient but twice I have had to go to them as my own GP wouldn't help. The receptionists try to help with repeat prescriptions but always get it wrong and I have to go back and forth multiple times between the surgery and chemist to try to sort it. Most times the pharmacist has left the surgery being part time and doctors refuse to correct prescriptions that their colleagues have either forgotten to add something important to or the receptionist hasn't a clue and sends a prescription for the wrong items despite telling me what's on my letter from the hospital.
It's a waste of time and totally frustrating when I need my HRT medication. Trying to sort it there is no privacy, no-one can hear through the covid plastic screen across reception that is absolutely disgusting having never been cleaned, covered with a thick layer of dried-on spit from multiple people trying to communicate, having to shout their private business so the whole waiting room knows I'm on HRT! Even worse when the doctor forgot to add my Thrush medication!!! I ended up paying for it off the shelf then got an apology text from the doctor and had to go and pay again the next day as I needed 3 doses - I could have paid one prescription fee if they got it right.
Twice my son had a severe ear infection and he had to go to Katie Road instead as the surgery didn't have an appointment or GPs were on strike. This is the tip of the iceberg, every contact with this surgery is full of mistakes and they are totally unhelpful and clueless. The staff do their best and the doctors and nurses are lovely, if you can get to see one but really you just cannot risk getting ill these days, it's a nightmare. I'm looking to leave this surgery as they clearly are at breaking point but then aren't they all?
If I can get an appointment it isn't too bad. It's not the same GP you see. The staff are okay.
I will volunteer to clean it up, steam clean it. I don't thinks it's very clean. Not all of the staff are friendly and the main doctor could also be better.
You can never see the same doctor at all. You come across a new face all of the time. The GP said he will refer me to the QE but I haven't heard anything in 6 months.
They're okay. I get on fine with them. I will see them when I need to. You have to wait but it's just what you have to do. Otherwise I'll go to see the pharmacy.
You have got to ring up and wait. The best GP I've had in my entire life. The first doctor I rang I got the results straight away. I am so amazed by the NHS. Whatever treatment issues I have, they sort it out.
One hour on the phone in a queue to get an appointment. It's very difficult to get same day appointments.
They're good, but can't see a doctor face to face. You describe symptoms and they'll prescribe medication for it. You can see a nurse face to face for blood pressure checks but to see a doctor is near impossible. Referred onto hospital for stomach issues but didn't see me just prescribed meds twice and the issue still persisted so they referred me onto QE within 2 months.
Good doctors, can get appointments and can see the same GP.
GP mixed up as I saw a midwife at the hospital before seeing them when I found out I was first pregnant. Receptionists are rude and get mixed up. They referred me onto triage because my initial appointment was mixed up. Ended up seeing the GP after my first scan at the hospital, no explanation why things were mixed up in the first place.
I don’t mind talking on the phone. Spoke to them about joint and hip and then they told me to come in. In general it’s easy to get an appointment over the phone and they will see me if need be. Ring at 8:15 and can get through.
Quite good, one thing I have noticed is they see people over the phone. They need to see people face to face. I insisted that they see my child face to face. Told me to go to chemist for medication which did not work. Once they saw her they knew it was an infection and gave her antibiotic cream.
Can be on hold for up to 1.5 hours. Never any appointments. If its for a child I have to argue that out. Terrible performance.
Haven’t been able to get an appointment for over 12 months. I had a mental breakdown a few months ago and not been good for some time.
Don’t answer phones. Can’t get appointments. I have issues with shoulder and arm/hand. They said they’d refer me to hospital but I have not heard from them, It’s taking a long time.
Don’t accept home read blood pressure reading and mom can’t get an appointment or her medication without an ap to date blood pressure reading. It don’t make sense it slows things down.
Not happy with them, you cannot even find an appointment. You phone from 8am and when you get through, there's no appointments, I can't see the same doctor and there's no continuity of care. I can't book an appointment in advance and it would be helpful if I could as it can take weeks to get appointments. It's frustrating.
Not good and not attentive. You have to call 100 times to get through. Put phone down when you call and can go in and they’ll be standing at reception and talking. Do prioritize kids but hard to get through.
GP is supportive, they were great in getting us referred to the hospital. Can call them and get the help I need.
Hard getting through on the phone and hard getting an appointment. They take ages. Can be 7th in the queue for ages. When I do need an appointment for my daughter they say go to A&E or call the next day. Don't prioritise children.
Takes a lot of time to see the doctor, went a few month, ago for blood pressure, couldn't do it because of shaking, put me on extra tablets, another test in October.
I like going with my carer. I like seeing the doctor.
They're quite good, they do prioritise children and offer appointments. I wish the phone lines were clearer, but they're good.
They're alright, we like them. We're able to get appointments. I can ring up and get a face to face appointment straight away.
They're okay, they're good if you phone at the correct time. They have a new system where you get put into a waiting system until they answer. They will offer either a phone call first then face to face.
Full support provided during Covid and after that. Very good GP.
They're shocking. Can't even ring and book an appointment. It opens at 8:15 and when I ring they can only fit 10 people in the queue so the phone cuts off. You can't get an appointment. They don't see you face to face and you have to send photos.
I can't get through to them and can't get an appointment either.
They're really helpful. I can get an appointment easily or I can ring them and they sometimes call me back for an appointment.
They're not too bad considering. If you want face to face appointments they can give you them but it does take up to an hour to get through to them at times. When I do get back, a doctor will make an appointment which can take up to 10 days.
They didn’t know about Sickle Cell, I had to educate them.
Was registered in this practice for 20 years +
At the start all was good. Could get a GP appointment on the day, or in advance.
But over the years the situation degraded. The receptionists got more and more abrupt and rude. I suspect one of them acted as a bad apple and slowly corrupted the whole team with her negativity. They all ended up being snappy. They often interrupt you while you are explaining what you were after, not apologising when they realised that their advise was actually misdirected.
But over the last few years, especially since Covid it has reached absolute madness. It is no longer possible to make an appointment a few days in advance for non-urgent things, you have to call on the day. When you call just a few seconds after the lines open, the queue is already full. When you finally get through (28 call attempts in 1h15 is my record) they no longer have any appointment left. And then the lady has the cheek to tell you that there were periods when the phone wasn't ringing (implying I am lying? Totally impossible with a queue of 10 people). Now, they no longer keep a few spares 'emergency' slots, so when you finally got through their speciality is now to refer you to the walk-in service in Selly Oak. Utter disgrace.
Absolute no care for patients. After 4 unsuccessful days in a row, ended up using that walk-in service who rushed me to A&E. Millenium Medical Centre receptionists did not care at all when I was telling them my heart conditions started to get strange again. A&E adjusted my medication (should have been one of the MMC GP's duty) When called a few days later to try to get these medication adjustment made permanent, same circus. Ended up being fobbed off to Selly Oak's walk-in service.
The GPs used to be OK (when you could have access to them) but now not only are the receptionists rude and useless, but as illustrated in the above exemple they do not even care for symptoms which are serious. Bunch of grumpy jobsworth who do not deserve their salaries but the sack!
No appointment and always very difficult to contact them by phone. Receptionist asks too many questions which are personal and should be discussed with GP only.
No appointments available at any time.
Receptionist are very rude.
There were a couple of the Receptionists who were rude, wouldn't help you if the touchscreen booking in monitor froze. They would talk loudly to their colleagues about you, the patient not entering information correctly,
Always an excellent service from office staff to GP's. Always caring approachable and thorough with regards to medical needs. A great team of people
Unable to get an appointment and wanting to go in for a face to face appointment instead.
Dr still only doing telephone triage appointments unless it is an emergency, why can a gp not see you but it is fine for them to say speak to the pharmacist at the pharmacy.
I have been suffering with lower back pains for quite some years and was told by a doctor at the QE Emergency that I have sciatica just based off my description of the pains I'm in. No proper diagnosis was done. I recently had the same problem again and went to see my GP, I couldn't even walk properly and due to Covid I had to go alone. The doctor examined me gave me a prescription for some pain mess and had informed me that he will make a referral to the Orthopaedic Triage. I waited a few months before I got the appointment. However, when I did I could recall that the appt was for the end of March 2020 at 1:30pm and at the Royal Hospital in Selly Oak. Prior to my appt I could not find the letter, so I called the Royal Hospital and they told me they have nothing on their system for me. I gave them my details and NHS number and nothing. They ask me if I was sure it was that Hospital and that I should contact my GP. I contacted my GP to ask them where the referral was made and they told me they have nothing, they can only see the referral. I was stuck, I contacted the QE Hospital and they told me the same thing they have nothing on their system for me and that my GP should have also received a copy of the letter with the appointment. I missed the appointment as a result of this.
Generally I was content with the service over the years. I have been with this surgery 15 years, since I moved in to this area. Problems started few months ago. I am on sick note since June last year. I need medical report from GP , because I made a claim from Universal Credit and from Income Protection Policy . I can't get the medical report over the months , Insurance Company is chasing the surgery and myself. I can hear only promises week after week, that it will be done soon. I don't know what to do about it. I'm struggling financially , waiting for the money from my insurer , insurer is waiting for doctors medical report. That's not fair treating patient in this way.
On the whole good but all staff needs more training in this area I was once given an appointment with the doctor trained in autism when I took my son she had no idea about it.
Almost impossible to get face face appointment staff are friendly think all surgeries need more traning on disability and there carers needs I once took my son to see the gp who was supposed to be the one trained in autism when I told her this she said am I ,I didn't know that.
Well organised, clean, efficient and friendly.
Excellent doctors
While the Dr I have spoken to has been very pleasant and helpful, I have had very frustrating and humiliating experiences with some of the staff both on the phone and in person. Registration with the surgery failed repeatedly despite it being confirmed as successful several times, and staff were rude and not listening to me, both on the phone and in person. I was even told off for ringing the doorbell as 'they had obviously seen me but were just in the middle of something', though I had no indication that they had in fact noticed me. I have every understanding that these are unprecedented times, and my criticism does not extend to all the staff, but I left close to tears after being treated like a nuisance especially by one staff member who was lacking any sense of common courtesy or willingness to be helpful. I have since considered changing surgeries due to this treatment.
GP‘s usually pretty good and thorough. I am clinically extremely vulnerable and have been shielding since last March. My consultant told me not to go anywhere where there are people yet you have to fight to not come into the surgery for essential blood tests – even though this is the medical advise. Doctors all get this but there needs to be a way of flagging in the system so reception staff can authorise home appointments when necessary. I wish I could go in but not until vaccination. Not staff issue a system issue. All staff has been very patient with me and helpful and supportive.
This surgery has been of much help and have very kind-hearted, caring, loving and good listening doctors and staff. They do help whenever you call and if not they redirect to right service. I give them 10/10.
Best doctors, with excellent help & support