December 10, 2025
"Mental breakdown"
Really good see me every 2 days. Get medical review every week. All staff I’ve seen is lovely
Really good see me every 2 days. Get medical review every week. All staff I’ve seen is lovely
Terrible service waited months for prescription I lost my mom and partner 5 months apart, lost my head, they told me to go there for help. I got nothing, just told it natural process!!! I've decided to not bother with them no more and to self medicate, good job I wasn't drunk at the time because I'm still stewing, fuming, about that. Yes might be a natural process but to me, my worlds ended. Hate that place so much, who knows what will happen now. I know I'm getting worse. Thanks to useless Northcroft CMHT, for nothing, no help, no prescription waiting since September disgusted, so fuming!!!!!
I rang for 2 days in a state, my mom had died, I'm in a mess, begging for help, they tell go to them, I go there and told not to worry death is a natural process!! Give no help and wonder why we get worse, I have. Never been so disgusted in my life!!!!
I have a good experience with them. They're helpful and really good to me. They know what I want.
Really good. They see me face to face every week and I find them helpful. They take their time.
They weren't too bad. They talked to me and gave me medication. Checked how I was doing.
I was an inpatient for about two months. The care was okay and staff okay. I had to ask for everything even though I was on high dependency. I felt like I was in the wrong place but they ended up discharging me.
They have been helpful but I only have phone appointments, not face to face. They don't support me with much really. I get a depot injection every few months now.
CRHTT cannot assist you as they are a short term service by in the short term all that changes is meds and you're discharged before the meds have settled and being honest whilst you are still in crisis. The Drs mock you for neurodiverse traits which you can't help and some of the nurses are incredibly rude. I will point out there are some excellent nurses but they seem few and far between.
The community team don't necessarily help or are too late to respond, you can wait months for a med review which is a long time especially when it's not right and you've been discharged from CRHTT. The other issues you get are that they offer you an array of treatment post discharge which is unknown, or it got lost in the transfer or CMHT think you're not well enough to start treatment so low and behold you end up back with CRHTT because the issues aren't addressed and the cycle repeats.
I don't believe this is the fault of this hospital but i do believe there are systemic failings across the BSMHFT and also that treatment for neurodiverse patients should be subject to review because most of the time they are incorrectly assessing these traits as mental health issues and deeming you well as soon as you mask. Basically it's an exhausting experience where they try but the system is broken and the services available, limited or unreachable.
Each time medication changed, given follow up appointment in 8 months. No reviews to assess if helping. Poor initial assessment.
They're okay and see me every 4 months, try to see me face to face too. I did ask for counselling but they didn't give it to me. They give me injections every 4 weeks.
All staff, Doctors, nurse, receptionists all caring and helpful
I have been discharged from the local mental health authority because they said there is nothing more they can do to help me and they also pointed out severe funding issues due to cuts to the service.
Woefully inadequate.
Despite suicidal tendencies and being housebound with no family due to the loss of my parents, and being a vulnerable adult due to my physical disabilities and being autistic, I was discharged from my mental health team by my psychiatrist in July last year. She said there's nothing more they can do to support me, and also mentioned the cut to funding of mental health services
Memory testing is much more efficient here. We saw a specialist nurse and went through the memory assessment. They told my husband he couldn't drive which is what he needed. They are thorough and go through things.
My old Psychiatrist retired, I was passed along to the head Psych, who spent the next couple of years trying to pass me along to the GP. In the end, as I am housebound, I just let her.
My mental health is worse due to my MS and not being able to leave the house easily. My GP can only script the meds I was on when I was passed to them. Not once did my Psychiatrist offer at home visits, only video appointments were offered.
Under my previous doctor and my 2 CPNs, my care was excellent. Since being diagnosed with MS my mental health is all over the place, having someone to speak to and support me at home, would make a big difference.
Been with Northcroft since 2021, hospitalised 3 times put in the decision unit in QE. Been diagnosed with mixed anxiety and depression, Body Dysmorphia and EUPD. 2022 I asked for DBT they said they did a referral. Turns out they didn't. Now they've declined to see a psychologist and DBT. All because I hope this helps to treat my body Dysmorphia. Hopefully my solicitor will come back with some new I have a case against them. This hospital need a revamp of the head of departments. They've already been told they need to improve cause of three suicides by people under their care last year.
I was referred during 2020 lockdown. Since then I have had 5 appointments with 3 different people. I was given a couple of medications to try which caused me to sleep for up to 16 hours a day. During my penultimate appointment I was given a number for the Living well Consortium. At my last appointment I said I’d contacted LWC and was awaiting a call back. I was then discharged from Northcroft and left in the hands of LWC who seem to want to help but I don’t have the answers they need to help me.
They discharged me after a while but they still gave me medication. It made me lose loads of weight though so I had to stop taking it.
They do home treatments and they did the right thing organising it for me. I'm very happy with them. They helped me after 9 months of medication that I didn't want to take. I'm taking a smaller dose which is better.
Not helpful at all. No communication and they need to do better. I managed to speak to the CPN yesterday. They wanted an email but I wanted to speak to someone. They put me through and they told me that the social worker should be dealing with the issues not them.
Staff lie, don't write accurate notes, don't follow up and fob you off. Asked to record after doctor lied to me. Was refused. Asked for advocate. The member of staff who came into the room with the Doctor didn't advocate for me. They advocated for the hospital and staff... not for me.
where do i start if i could put - 0 Stars i would . Im writing this on behalf of my mother who sadly can't write this her self due to these people at Northcroft claimed my mother had depression then years later they suddenly changed it actually no she suffers from bipolar disorder then schizoaffective disorder such a big change. These people pumped my mother with so much medication including abilify maintena paroxetine, clozapine, Amisulpride and procyclidine to balance the side effects which this never did and many other different medications left her with many bad life changing side effects. Many times my mother complained telling these people that the drugs are too strong they didn't listen all they did was put it down to psychosis and give her more medication. These doctors told her to double procyclidine due to bad side effects all this medication later caused obstructive sleep apnea and a tumor on her adrenal gland, heart issues and many other problems. Sadly my mother died in 2021 at the age of 58 due to these people all because they cant control the medication they are dishing out to people they are all guessing illnesses they will overdose you on medication until you suffer you will end up in a worser situation then you started with something as little as needing someone to talk to will end up in losing your life anybody that is under Erdington North croft I strongly recommend that you check your medication and interactions as these people won't until it's too late then all they want to do is say sorry. Sorry is not good enough fighting for justice to be done and to raise awareness to what is happening they don't care whether you live or die they have no compassion for their patient's anybody that is under Erdington mental health being abused with medication not being taken seriously should act now before it's too late for your family or friends beware, don't get confused thinking they are there to help and that these people are good doctors and they have your best interest because they definitely don't. My mother trusted these people to see her right now i stand over her grave everyday im the one that lives with the pain of losing a loving mother to these doctors they don't care they just carry on destroying peoples lives don't be the next person this happens to
Not very well thanks to the staff
As a patient who's been on your books since 2011...
there is no consistency. 6 monthly appointments is never going to help people with a long term condition.
Promises are never kept to me the patient or what you tell my GP.
The worst thing you lot say to people is "why are you here then?". To top it off the first session on Mood on track after its took 5 years for me to be placed on it was...
"session 1 - "how to use zoom".
The worst care I've ever had. You push patients to the brink. It's like there's a postcode lottery now. I wonder if the council and MPs know how bad it is at Northcroft.
There is not much communication between the mental health team and GP. You turn up to the appointment and the doctors are not there. You turn up and then they tell you no one is there for the appointment which has happened a few times. It's not good enough.
I am on a waiting list for Autism and have been on it for 4 years. I haven't heard anything or had any assessments. Followed it up and GP and Northcroft but nothing has come back.
I am blind and on the verge of a breakdown the mental health team know this 3 times I have rang reception to be spoken to most unkindly put on hold the dreadful din they play you is not music it is abusive to a mental ill person. I am not phoning them again whatever happens to me will be there fault . I am so upset!
When she left there was no one to take over her patients.. So have been passed from pillar to post since. Appointments cancelled and no follow ups for another
They wanted to stop certain medication. Psychiatrist asked me what my diagnosis was. Felt they should have known that.
I've been under them for years, they're brilliant and helpful. I can contact them whenever I need them.
It's really hard to get through sometimes. My CPN is leaving and I've just had a new doctor, she's really thorough and is looking after me. They are brilliant. There can sometimes be a delay in getting the medication sent through to the GP so you have to ring up and get them to do it whilst you are there.
Got through spoke to the crisis team, Duty officer said he would call at 4pm and never heard from him. Would like for them to change medication.
Psychologist was excellent
They were good and used to see me every 2 months.
Crap, take ages with appointments.
Poor support for service users. Consistently blaming staff shortage for not meeting patient's needs.
Doctors don't care about your mental health problems poor service don't listen and don't care even if your at the point of killing yourself no support
My experience started off okay then one of the doctors there decided I didn't need support despite me telling him I feel like killing myself waste of time no support seen one a Yr if that don't listen to you at all the only support I got was from duty nurses but doctor waheed took this away from me so I'm left helpless now
Cmht are useless they never call back and also I’ve been going through hell for the last 3 months and not once had a call back from a member of the team
Poor service needs improvement.
I've been with them for 6 years after many years of constantly boomeranging between BHM and work.
Absolutely crap team worst mental health by far the team don't help anyone they just sit on their arse and drink coffee
Not enough help
I've been under Birmingham Solihull mental health trust for many years. The psychiatrist wanted to discharge me because my dysthymia is controlled by medication and my mental health is caused by too many psychological issues. The complex treatment team took up the challenge to help me with my complex PTSD and in the few months I've been seeing a therapist have helped me more than the years I've been under northcroft.
I received a diagnosis of being Bipolar over 12 months ago. In that time I have had one phone call from my psychiatrist. Apparently I also missed a telephone appointment but there is no missed call on my phone. The support after diagnosis has been non existent.
I don't get the help I need when I see a doctor there I have an injection every two weeks those people are nice and caring but the doctor never listens to me and never give me the support I only see him once a year I've struggled all my life with mental health and no one gives a dam no one helps or takes me seriously neither
Very limited. After receiving a diagnosis for Bipolar over 12 months ago I have only received one follow up telephone appointment.
Phoned to ask for help for worsening anxiety and was told by pshychiatrist you cant we cannot higher your dosage. That was it no offer of support, help nothing! So with someone that takes anger on self as I dont know how or where to direct my anger except on myself (they no my history) I now want to be discharged after all what is the point when you need to help but they dont help you in fact make you feel worse!!!! Their care has dropped considerably. They dont care anymore! The receptionists and some duty do their best as does the meds dispenser, but some pshychiatrists are useless!!! Refrain from taking your loved ones! You are just a number!
And personal independence payment could really help me because I deserve support I need with my medication and to update my payments with universal credit and presonal independence payment and i deserve high rate because of my disability ongoing living with a tenancy agreement and I want to be living satisfied with my life because I want to rebuild my life you see these are the medical condition types that I suffered from expressing feelings and experiencing
They have been good. The only thing is they didn’t put me on a high enough dose of medicine which was causing problem. I went at 9 am the following morning and got my dose increased. Long time between appointments, six months plus. They need to be more regular. If I am in a bad phase I can’t get an appointment to see my doctor.
They were ok, treated me well. Had to wait to be seen but happy with service overall.
In general I have since child hood struggled and now 55 and struggle more
Nurses - etc etc they are not enough professional people
Anxiety major depression
I can’t go out to visit family or go any where
I want to live like other people but other people see my vulnerability so how do I hide away from people it’s extremely hard:;
Now there is more too it
You topic is depression anxiety
Yet I feel there is more undiagnosed problems never pointed out in my self or any person
My son has autism I am similar but this is what I am try in too say why have I not been helped to identify if I do have some think more than depression as this may be my last ask for help- would stop if you just understand people are diffferent I am different as since a child I never fitted in with people picked on as quiet used as of my vulnerability and here I am writing a questionnaire
The effort I will find too actually get too your place north Croft as too ask of help as i just am pushed aside
And tablets I have tried as a Guinni pig
Never rescribed again as effort to ask my gp who uselly says no any way
I try other ways I will carry on google
Why I don’t bother with people as I find it hard to get my point across
Being hello I have a disability hello it’s not just anxiety where I shout I can’t argue with people as I shout can’t speak I wake up every morning with regret I constantly think what is life why am I still here
You doctor has even said oh he just wants benifits
No I want to work I want to work I want to get out of this flat this cardboard box I live in tormented from mental health neighbours over the years and still to this day the same thing
Do I hate people they never leave me alone
No real help as I get pushed aside suffer my pain
People fail to see a person who cant get his or there point across
Dr showed no interest or showed no empathy dont know who gave him a job waste of time going there as there was no outcomes to my appointment his attitude was no one ever died from anxiety not what i wanted to here when its a struggle for me every day for the last 16 years
This week spoke to a nurse and can only say simply amazing done more for me in 3 days than anyone has done in ten years
She is a legend
Thank you so much for your kind feedback. We are delighted to help in your recovery. We will pass on your thanks to the team at Northcroft.
The doctors they give me keeps leaving and there no one in place to take over the last doctor i was under was supposes to be getting back to me about medication i was waiting phone just under a week later to be told he left this place need looking at. all i was told by the secretary was well they are only temps i said i was not told that and i told her a independent psychiatrist said i need to be seen more often than i was the secretary said well it the nhs not help full at all
We are sorry to read of your experience with our Northcroft team. We are currently recruiting for psychiatrists and we know that our patients prefer continuity. We will intend to offer you a more permanent psychiatrist as soon as possible. If you are facing any difficulties currently with appointments or medication then please contact our Customer Relations team on 0800 953 0045 who will liaise directly. We operate a duty system at all our community teams - please ask for the duty worker if you need urgent contact with the Northcroft team.
I was referred to the service after my anxiety and depression had been managed locally by my GP for many years. Due to the recurring nature and length of time I was having to take off work I got a referral. Once in the system I was seen by a lovely Psychiatric Nurse, who spent the time to go through my history, what I was feeling and asked me what I wanted out of this referral. I was started on a new course of treatment, given out of hours contact details if I was worried about anything and booked for a return review. I also saw a clinical psychologist who took an overview of my case. This was all a year ago. I am now back at work. I have a a couple more tweeks to my meds and some counselling (in the community).
Thank you so much for letting us know. We are really pleased you are well on the way to recovery. We will pass your thanks to the Northcroft team.