NHS 111 were called after I had a fall. They asked lots of questions and were thorough and explained that they were sending an ambulance and that I needed to be seen at the hospital. I waited over 7 hours for the ambulance to arrive.
I had to use NHS 111 when I was unable to access an appointment at my GP surgery. They were friendly over the telephone but ultimately could not facilitate an appointment for me and only sent me a link to book an appointment which I explained did not work.
I have had to use NHS 111 on a number of occasions when I have been unable to get a GP appointment. I have found the service useful and I have managed to access GP care with their help.
I had severe asthma and needed to see a doctor so I had to call them to get me one because I couldn't get one directly though my GP.
The said the doctor would call back after I explained I was having a miscarriage. They said they would call back.
I was left very disappointed by the service provided by NHS 111. I called them for medical advice and they told me they were sending an ambulance. 30 minutes later they called me back and told me an ambulance would not be coming and that we had to make our own way to the hospital. My husband had had a stroke, getting him in and out of the car and driving to the hospital was very difficult and very concerning.
They sent me to A&E as they thought I had a blood clot. I got through very quickly and they gave great advice. They acted appropriately.
Told to go to Sandwell walk in by them. They told us to go to the wrong place. They should have signposted us properly.
Called 111 and they referred me on and gave me an appointment straight away.
Called 111 yesterday night and I explained my issue. They got me an appointment and sent a text to confirm the appointment.
I called and they offered me a dental hospital appointment for 8:30am. I even got a text to confirm it. They were quick at sorting everything out.
Good. I go through straight away and told them my symptoms. They got me an appointment sorted. They ask lots of questions but they sort you out.
My experience of NHS 111 has not been great. They gave me the incorrect information and told me that I could go to the Urgent Treatment Centre without an appointment and that was incorrect. I needed an appointment to be seen by a doctor. This has happened to other people I know too.
Really long. They call you back after 12 hours and then they'll send you onto a walk in or a hospital. Such a long process when you need immediate or help quickly.
They send us onto the hospital when we call them. They're quick to respond and quick to send and give advice.
I had to call NHS 111 over the weekend. They provided a good service and assisted me in booking an appointment with a doctor at the urgent treatment centre in Solihull. I was happy with the service provided.
NHS 111 were called when I was unwell, the service was very good and I was instructed to attend the hospital.
They were good and sent paramedics out to check on me.
NHS 111 provide a very good service. I contacted them when I was unable to get a GP appointment for a number of days. The operator goes through a series of detailed questions and really listens. They were able to assist me by facilitating a GP appointment at Solihull Urgent Treatment Centre. I was very satisfied with the service provided.
I called NHS 111 for help and advice about a problem with my eyes, explaining to them that I have a severe eye condition and am severely visually impaired. They told me that I needed to seek urgent medical attention and that I could attend any A&E department. I attended A&E but they turned me away and told me that NHS 111 had given me the incorrect information.
Brilliant. I was pointed in the right direction of where to go to a walk in to get support. They also offer information which can be helpful.
I called and told them the issue and then they send you to the nearest place and that's very good. I've used them a few times and depending what it is they will give you advice or tell you to go to a walk-in.
I have called them a number of times. The last time was due to an issue with my calf and they booked me an appointment at Katie Road.
Really good, really helpful. They normally get someone to give you a call back and they will send me somewhere to get some help.
Overall I was happy with the service because I did eventually get a GP appointment with the help of NHS 111, but there is room for improvement. The system is very long winded and it took three separate phone calls to NHS 111 before I got the help I needed.
We had to call for my dad and they advised my mom to take dad to the hospital which she did.
The website is ideal for people who don't want to make a call. I have called them in the past though and they were good. They sent out an ambulance straight away.
They were brilliant, I can't fault them. They told us to go to A&E for a chest infection and sent a prescription through at the same time.
Very helpful, sometimes they tell you to wait which isn't good when you're worried about your child.
I phone 111 on a Saturday when a rash appeared. They told me I would need to go to a clinic in Aston to be seen and given antivirals. I told them I couldn't get there and that the shingles was due to having leukaemia 18 month prior. They wouldn't listen so I had to wait for my GP on the Monday.
Most of the time they send you to the hospital which is I don't bother to go to as I don't feel it's needed. So not very good.
When my husband had bowel problems they weren't very good. They said to monitor him and they would call back, but they didn't. They're no good.
They were really good when my husband was on palliative care. They got nurses out straight away. Really good.
Very good at giving information and got an appointment for me straight away.
Called them during covid for toothache as I suspected an infection and I couldn't get a dentist to see me. I didn't receive any help.
I called them whilst in the dental hospital. A lovely young gentleman helped me make the call as I'm hard of hearing. Then they made an appointment for 1pm today. They need to speak up so I can hear them.
I called at 2am this morning and they gave me an appointment for 9am at the dental hospital. Really fast acting service.
I got through quite quickly. They gave me an appointment for the next day at 10am.
They answered quickly and they made an appointment for 9:30am the next day at the dental hospital. Very good.
They got me an appointment for the dental hospital. It's easy to get through to them. Answered questions and they put me through to the right service.
They told me to call after 6pm as he GP is open until then. So I had to wait after being told no to call after 6pm.
They send me to a walk in for my condition. It's quite good.
They send you to the hospital when you can't get a GP appointment. They were quick and gave good information.
Called and sent me for a scan as I had a cyst in my groin that wouldn't go away.
They get me appointments for my daughter at the UTCs very quickly.
Long queues and when you get through they can't help you. They don't accept any errors on the forms either.
Very helpful. They will get you an appointment elsewhere and that is very good.
They can be helpful but not always.
We called them and said that it could be a minor stroke so they called for an ambulance but they were going to take too long so we went in ourselves. They did advise us well.
They told me to wait for a call back within 6 hours. I called them back and then they said 24 hours. They were useless and don't give any information on how to help you. You have to just fend for yourself.
It was very very good. I was having problems due to my condition and they asked me questions and said it could be more so they sent an ambulance within minutes. I found them very very helpful.
I woke up one morning with terrible pain in my stomach. I went to the toilet and lost loads of blood. I called 111 straight away and they told me they would send an ambulance.
I had a UTI and I tried going to the pharmacy who told me to go to 111 as I couldn't get a GP appointment. They managed to get me a prescriptions for antibiotics. I found them very helpful.
They told us to go to the chemist for treatment for his eye.
I had a really bad headache and they told me to take painkillers and they would call back in a few hours. I waited longer than that so I had forgotten about it.
When I couldn't get an appointment with my GP they managed to get me one as they hold so many back which I found good.
I don't like calling them as they think I'm a repeat caller but with heart problems you can never be too careful.
The service is completely useless. Told to contact them in an emergency and every time I have they say they can't help you. No wonder A&E is so busy.
Could not fault the service and kind attention shown to me by staff. My sincere thanks go to all three from the 111 team.
NHS 111 is excellent. Will arrange ambulance if required or advise you to make own way. Great advice prior to reaching A&E.
Called 111 and they made me an appointment at a walk in. It was very straight forward and they acted quickly.
They pretty much tell me they're limited to what they can do. They will give you information but won't be able to send you on to anywhere.
I called them twice today. They were excellent. They told me to call back if it got worse and so I did and they gave me an appointment on the afternoon at the dental hospital as other dentists they gave me wouldn't see me.
I called them at 11am. They answered quickly and sorted an appointment for me.
I had an issue with them as they gave me two contact details for emergency dentists but when I called them there was a waiting list for the one of 2 years and the other said they didn't do emergencies. So I called them back today and they sent me to the dental hospital.
I told them my son had a bump on his head and they said to take him to A&E which we did. They were very good and had no initial wait.
I called them when I couldn't get a GP appointment and they booked me in for the next day.
They seem to get me a GP appointment when I can't get one.
They advised I go to the pharmacy when my daughter had scarlet fever. They were brilliant and gave us great advice.
They usually get me an appointment with my GP when I need it urgently. Very helpful.
Sometimes they ask too many serious questions that aren't related to the situation and they shouldn't do that. They should just get into the nitty gritty. They need to get on with what the issue is. Then signpost you on from there.
I called them as I thought my partner was having a heart attack. We couldn't get through to talk to anyone, no answer so we ended up calling 999.
I rang when I had an issue with my eye. They told me to go straight to A&E. They answered quickly and gave me good advice.
I called and they answered after a few minutes. They sent an ambulance.
I called them when my blood pressure was very high and they called an ambulance. I went myself as the wait would have been up to 5 hours.
They always help us to get an urgent GP appointment.
Very quick and good. They referred me to a pharmacy.
They refer you to a clinic and answer quickly.
This is the problem, they ask you a heap of questions when your child is ill and needs to be seen. They say they will call back within 2 hours and he's struggling with breathing. We gave up in the end and took him to the Children's.
This morning I had an emergency and called 111. They were fantastic and responded quickly with advice to bring my daughter to the hospital for blood tests.
They said I needed to see someone and got me in at my GP. Very helpful.
The GP told me to call 111 when I had severe kidney pain. It took them a while to get back to me but after a few hours they called me back. They asked a lot of questions and medical history and said because I didn't have a fever they weren't going to do anything.
They weren't really helpful and just said go to A&E.
They're the best because they give you quick explanations and someone will call you back or send you to an appointment at the walk in so you know you will get the help you need. They sent me to Summerfield urgent care.
I've tried them before but I don't think they're helpful with the health conditions I have as they can't refer onto hospitals for treatments or follow ups.
They were good, they called an ambulance. They asked questions and make sure you get the best support possible.
I called them when I was having pain on my tooth. They made an appointment at the dental hospital for the next day.
I was having breathing difficulties and couldn't get a GP appointment so I called 111. They said to call an ambulance and they gave me good advice. They asked the right questions and made me think I was going to get the help I needed.
They will get you an appointment at a walk in or your own GP. They have done that on the several occasions I have used them.
That's another headache, they tell you to call your GP. You say this and that to them and they still don't get you an appointment. You just go round in circles. It's not helpful at all.
I had a cracked tooth and they told me to go to an emergency dentist at the Scotts Arms. They answered quickly and asked questions to get me the nearest dentist for an emergency appointment.
We called them as we noticed swelling on my daughters arm after she had fallen over at school. She could use it but they were great and they answered quickly and went through everything, they even asked to speak to the little one. They said it would be best to go the A&E.
They asked to talk to me but I was scared as I was having an asthma attack. I had not one call back, they said they would call to give advice but they never did so I went to urgent care.
I called them about ten times when my son was projectile vomiting and seemed lethargic. His soft spot on his head was dipped and we knew something was wrong. They sent us to the hospital.
They try and get you to go to a local centre. They ask questions and then decide where you need to go and where has appointments. They always answer quickly too.
Called them and they got me a GP appointment straight away for the same day. They called me back straight away.
They said they'd send a doctor to come out and see me. I waited for a few hours but my condition got worse so when I called them back they told me to go straight to hospital, which I did.
My daughter had shingles so I ended up calling 111 for support on what to do to help her. They advised to go to the GP or even hospital but try the GP first. Helpful advice and the call was answered in a timely manner.
They were able to diagnose that I had appendicitis over the phone and they told me to go straight to hospital for treatment.
Always find them helpful. I used them three times and they have been able to get get me an appointment with another health centre.
They advised I go to hospital as I was having bad pains in my stomach. They answered quickly and they gave advice on what to do if I didn't feel better.
I called them and they made me wait for 40 minutes for someone to call me back and tell me to contact South Birmingham Urgent Treatment Centre
They were good, they sorted me an ambulance.
They helped me get an emergency dental appointment at the dental hospital. A very good service.
I had a sore throat but my daughter said I didn't look too well and called 111 to get advice. They said they would send paramedics because my symptoms sounded severe.
They send ambulances for no reason. My son had a temperature and they wanted to send an ambulance to go to A&E. The ambulance was not needed. You can get an ambulance quicker calling 111 that calling 999.
I had a fall in the garage and cut my head open. My son called them and they advised me to go straight to A&E as we couldn't stem the bleed. They were very helpful and quick acting.
They ask too many questions but are a very helpful service.
They helped to get us an emergency GP appointment.
They don't help. They tell you to go to the GP, because they can't help with the problem.
They helped my grandad get his repeat prescription corrected and delivered to his home.
They arranged an emergency medical appointment and was seen within an hour.
They arranged emergency dental appointment for us.
They sorted out repeat prescription issues for my dad quickly.
They ask so many questions but arranged a same day dental appointment for me. Very helpful service with excellent and helpful staff.
They have arranged urgent GP appointments a number of times. Excellent service.
I asked them about getting dressing changed and they said they had booked an appointment at A&E. A&E said they don't take appointments and was sent to the day surgery unit.
They can be helpful and when I can't talk to my GP they will get me an appointment elsewhere or tell me to go to the pharmacy.
I called them about a cyst and they said go to the GP but they told us to go to the hospital. It felt like no one knew how to deal with the situation and wasted time.
I don't like them. Your child is sick and they try to keep you on the phone. You wait for hours and then they just send you to hospital and don't help.
I called them once as I was struggling to get into see my GP and needed an appointment. They sent me to the badger clinic in Aston and arranged it quickly.
They said they had booked an appointment at A&E but they hadn't when I got there. That is a very poor service delivery.
Excellent service. They have arranged emergency GP appointments for my daughter many times.
Always very helpful in arranging emergency GP appointments.
They said they would call back within 24 hours. The lump on my neck was getting bigger and bigger so I called them again and they got it down to 6 hours. They were helpful and easy to contact.
They arranged an emergency medical and dental appointment for me. A very good service when your GP fails.
They got me an emergency GP appointment within a few hours. Excellent service.
They arranged an appointment for me at the hospital within a day which was great.
On the phone for over an hour and they asked me too many questions. They did arrange an urgent GP appointment within 2 hours though.
A very helpful service. They arranged an urgent GP appointment for me.
They arranged a quick and urgent GP appointment for my dad.
You have to wait for a very long time on the phone and they ask you too many questions but they arranged an emergency dental appointment for me.
Very helpful service. They arranged covid and flu vaccines for us.
Very helpful as they arranged an emergency dental appointment for me.
Long waits for them to get back to you and long waits to get through so I just went to A&E.
They arranged free flu and covid jabs for me.
A very helpful service, they arranged an emergency dental appointment for me.
They helped us by getting emergency medical appointments for my dad.
I lost my hearing and they were more useful than my GP. They got me an appointment at the walk in clinic quickly.
A very helpful service and information on local cancer networks provided.
Very good support when your GP is not giving any appointments and you want medical help urgently. They arranged an urgent GP appointment for my mom.
They helped my mother find an NHS dentist.
A very helpful service. They arranged an urgent GP appointment for dad.
They helped me in getting a local dentist within days.
They arranged an urgent dental appointment for me at short notice. It was very helpful.
I use them when I can't get a GP appointment. They get me one or send me to the hospital with the children. They're good.
Excellent service, they helped me to get an appointment with a dentist.
I called them and they told me to go straight to A&E after asking me questions.
They helped arrange emergency treatment for my mother.
I ended up calling them for my wife who was unwell. They called 999 because of her symptoms and quickly sent out a community team from 999 to assess her.
They arranged an emergency dental appointment for us very quickly.
My daughter had a severe skin infection and we couldn't get a GP appointment for weeks. I called 111 and they arranged an appointment with a dermatologist within 2 days for us at Heartlands.
I called them when I had a bad chest infection, they told me to see my GP as soon as possible. They gave me good advice.
I called them and they gave me an appointment and everything but it shouldn't come to that, you have to go through them to get a GP appointment. Taking away services from people who need it.
They arranged dental treatment for my daughter. A very helpful service.
Very quick and helpful service. They arranged a GP appointment for us.
They ask too many questions but also provide valuable information and support.
They were satisfactory. They get me a same day appointment. It wasn't quick to get through to them and they ask a range of questions.
They get me in with the badger clinic. They can refer you on.
Very easy to reach and a helpful service.
I called and they said the minor injury unit at Solihull wasn't busy. They were very helpful and I didn't wait too long to get through to them.
It's a five star service for people like me.
A very good service. The have signposted me in the right direction many times.
They got me an emergency dental appointment at Attwood Green dental practice.
I call them and they tell you to go to a walk in centre, you go and have to wait 4 hours. The last time I called I couldn't keep anything down as I had hyperemesis. they told me to go to the Women's hospital which I did.
I've used them a few times and they were good. On a weekend they were very good. They were very helpful.
I called them and told them the details with regards my ear. They called back 2 hours later and told me to go to an appointment at Summerfield walk in for the same day.
My mother in law had a heart attack and they didn't send an ambulance until the next day. Terrible service on this occasion.
They will tell you what to do, which can be helpful when it's something we can't do anything else for.
I rang 111 and it took hours to come back to me. I'd had an operation the day before, they took so long I just rang my daughter to take me to A&E instead.
They asked me a lot of triage questions but they then just told me to get a GP appointment as soon as possible. They wasn't really useful.
They referred me to a walk in centre. They make the appointment. I call them but they take 3 hours to call you back.
I rang them when I couldn't get my medication that I needed.
Very useful service. You don't wait long for them to answer. They give good advice and information at the end. They refer you onto a walk in or other place to get help.
I called for mom and they ask questions like is the person breathing but when they know how ill she was they sent an ambulance straight away. We waited like 5 minutes.
When you press for a mental health crisis you are then signposted to call another number. People with mental health are sick of been signposted for pillar to post. We need a direct line from NHS 111 and we need it urgently as false signposting, costs lives. Are NHS 111 stress testing their service on a regular basis ?
They are very quick in arranging emergency GP appointments. A very quick and very good service.
A very good service. They have arranged a dentist appointment for me.
They helped me find a dentist accepting NHS patients.
An excellent service. They arranged an emergency GP appointment within 2 hours.
They have arranged emergency medical appointments for my kids within 2 hours of the call.
A very good service. They arranged an emergency GP appointment for us. They have also provided us with a lot of advice regarding local oncology services.
They helped me in finding an NHS dentist and provided good support.
Quick and excellent support provided every time I have called.
They have helped us to get emergency GP appointments many times.
Very good. You call them in the morning or it will get very busy and then they aren't as helpful later on in the day.
They have arranged emergency GP appointments for us many times. You have to wait a long time on the phone but it's an excellent service.
I called 111 to get my son an emergency appointment because they don't have gas in most dentists to make him sleep and they can't help him. They looked but couldn't find anything.
I called as I was not feeling great at all. They said I couldn't go to my GP as there were no appointments so they said it would be best to go to A&E which I did.
They helped me find a dentist accepting NHS patients in my local area.
Excellent service. They have provided valuable information many times.
They have helped me find an NHS dentist.
They have helped me in finding a dentist. A very helpful service.
They sent me to Warren Farm urgent care as they couldn't book both my children in at the same time. I had to go through all the same info again after I had booked the one child in. They asked why I didn't go to the GP even though I told them I had tried and they had no appointments. That is why I called them. They were really argumentative and found them unhelpful when my children were sick.
They ask too many questions but I have always got a GP appointment within 2 hours.
A very good service. They have provided valuable information so many times.
I called and was put on hold last year as my husband was having chest pains. They then sent an ambulance straight away in the middle of the night.
My husband was in pain for 3 hours after I called them. He has kidney problems. I called them back after an hour and they said they were still figuring out what to do. 2 hours later when they called back could hear him in pain and they said he may need an ambulance but I should take him in my car but I couldn't move him. They sent an ambulance 10 minutes later.
Excellent service. Valuable information and support provided all the time.
I had a fall and they told me to make my way to the hospital as there was a long wait for an ambulance. They were helpful.
I rang 111 and they told me to go to a walk in. They sent me miles away which was fine because I had to go.
I was able to get help when there weren't any doctors. A good experience.
A positive experience and easy to get appointments.
A quick and good experience.
I had bad pain in my back and so I called them. They told me to go straight to A&E but they should have told me how long I would be waiting. Helpful more more information is needed.
I had a dental emergency over bank holiday and they were brilliant. They told me which dentists offered emergency services but I couldn't go to them as they were so expensive. They also advised me to take paracetamol and ibuprofen. I took it until after the bank holiday and then went to my own dentist.
Most of the time I call them so they arrange an appointment with the GP for me.
It's a great service. They always give good advice and arrange emergency medical appointments.
They have helped me get emergency appointments for my husband many times.
I called them for advice and support and they sent an ambulance for us to go to A&E.
Many times they have helped me by getting me an emergency GP appointment.
Sometimes when I need in an emergency I will use them and they help me.
I have a heart condition and had chest pains. I phoned 111 for advice and they sent an ambulance. The problem is because of my age they will send an ambulance which is unnecessary. I'm reluctant to call them.
I have used them a couple of times and they give alright advice. I have never used them for myself so going forward I may do.
I called them but they asked too many questions.
I called them for my daughter yesterday as it was an emergency. They were very good. They gave good advice and told me to go to the hospital. I didn't wait too long to get through to them either.
I use them when I need a repeat prescription and can't get one or when I can't get into the GPs. They help sort it all out. They have been brilliant and I have used them a few times now. They also send my prescription to the pharmacy of my choice which is helpful.
I used them when I can't get GP appointments. The staff are helpful.
The waiting time is an issue.
Called for my son as couldn't get a GP appointment. He had passed out and was really unwell. They said he needed to go to a walk in and arranged an appointment for him. They were excellent and acted quickly.
A 5 star help and support provided when I needed them.
Good. I've had to call them. I've not had to wait that long and they signposted me to the correct place quickly. I only use them as a last resort.
Really good and helpful. They told us to take mom to A&E. We got through quickly and gave excellent, helpful advice.
I have used them before and they have been very good and gave good advice.
They send you back to the GP. Only difference is they ring you back.
They have helped us many times in getting an emergency appointment with out of hours GPs.
I have contacted them a few times to get an urgent appointment for my parents. They are very helpful.
They helped me find the local dentist accepting NHS patients.
Very quick and helpful service. The number of times they have got us an emergency appointment within a few hours.
I called when my daughter had conjunctivitis. They said they would make a GP appointment as it was reoccurring. A brilliant, fast service.
I called for my 1 year old son once when it was late at night. They were excellent and I felt listened to. I felt confident in their advice.
It's a very helpful service. I called them a couple of times to get an emergency GP appointment. They ask too many questions but you get an appointment within a few hours.
My friend had an issue with his back and they called them. They didn't send anyone out to help or give him medication. The service was very very unhelpful.
They ask you too many inconvenient questions. My son had breathing difficulties and they sent an ambulance.
A good experience as I spoke to them lunchtime and they called back in the evening to check up.
Helpful, my issue was resolved quickly.
They ask you too many questions but you do get an appointment within 2 to 3 hours at urgent care centres.
A very helpful service, they have got me emergency appointments with my GP a number of times.
They told me to go to Dudley Road as I was having a bad headache and said I would need to see someone straight away so I drove there. They answered quickly and got good advice.
I call them when I can't get a GP appointment. They send me onto Katie Road if I need to be seen.
Excellent service. They helped me to find an NHS dentist accepting patients.
I called with a chest infection as I couldn't get a GP appointment. They said to get a GP appointment even after telling them I couldn't get one. They weren't helpful at all.
Good. I used them a few times and they were great at advising us or sending us onto A&E or an appointment with the GP. I have never waited very long either.
They can get you an appointment very quickly but they need to improve communication with the GPs. They send you to the GP surgery at a particular time and when you get there you have to wait for a long time.
I called due to an allergic reaction for my son and was told to go to the GP but it was closed. The pharmacy was more helpful. Staff were professional and generally nice but the system is the issue.
I had really bad toothache. I called them and they sent me somewhere to get it taken out and sorted.
My sister will only see a certain doctor at our surgery and twice I have tried to get an appointment with them but haven't been successful. NHS 111 have helped me to make this happen. They are very good at that.
Always useful when the children are sick. They ask questions and give advice. They will tell you to go to hospital if they think you need to.
Very helpful and a good service. They sorted an appointment for us within a couple of hours.
A very good and helpful service but they ask so many questions before taking any action.
They take so long to answer and then ask loads of unnecessary questions and then they might help you. The system is broken and useless. It's just so unhelpful and makes you scared to be unwell through the lack of help.
Good. I was quickly referred to the right services for my child.
You call them and they just tell you to go to A&E and you know the whole pattern in A&E, they just send you home with paracetamol. Not helpful at all, a waste of time.
If you need to use them they're good. They will get you an appointment and will get you seen quickly. They will get you the help.
Very helpful service. They have arranged a GP appointment for us a number of times. They are very quick, I can arrange an appointment within 3 hours.
I called 111 and they sent me straight to hospital which I went straight to because they know best.
I called them as I couldn't get an appointment with my GP. It took a long time to get through and speak to someone but when I did they gave me 3 days worth of antibiotics for my sinusitis. I need more but can't get through to the GP and will take ages but so did waiting for 111 too.
They were very good and they sent me to the walk in centre as they made an appointment. It was all very good and answered straight away and they listened to me.
You call them and they say they will call back in 4 hours. It's no good and it's not helpful.
I called 111 and they said they couldn't help me. They said you had to wait 4 hours and then when they call you they say go to the GP. They are not helpful at all.
I called them 3 times. I didn't get anything out of it. It is difficult to use. My friend had a cold. The first time I was told to call back. The second time and third time they asked if she was a medical practitioner but she is a consultant. They didn't know what they wanted from her.
They ask you what is wrong and then they say they will call you back in 2 hours. Then they just send you to your GP. That is risky to life.
They are supposed to refer you onto an appropriate service which they do but it's not good when you go to say Katie Road and they don't know your medical background. I would rather them find an appointment with my GP but that doesn't happen. I don't believe it's their fault.
I called them as I was trying to get them to get me a doctors appointment but they just sent an ambulance as they said I needed it.
I have called them for advice for my children as usually when I call my doctor to help it takes too long. They take a long time to answer and a few hours for a call back but they are helpful when I do get through to them.
The wife came out in a rash so I called 111 as I couldn't get in with the GP. They told us to go to a walk in at Alum Rock. They made an appointment quickly. They answered quickly and referred us on.
I had a fall and ended up damaging and cutting my knees. They wouldn't stop bleeding. They said someone would call me back. It took them 3 days to call back and they sent out district nurses. Absolutely useless.
I waited a long time to get through to them when I hurt my back. They asked me lots of questions and said they would send an ambulance.
I booked an appointment for a walk in through 111 service. They were good but trying to get a GP appointment isn't good. Almost like there weren't enough appointments available.
The GP told me to call them after I hurt my leg. They called me back and asked me a few questions and said it wasn't an emergency and to rest my leg for a few days. I ended up going to A&E a few days later and they told me I had a hairline fracture.
They actually help me a lot and always give me good appointments at the walk in or send me to the hospital and the wait is quicker because they will find me an appointment there. They are very very good.
They booked us into the drop in centre as my brother had a swelling on his neck. They advised we go to the walk in centre at QE and this was all done fairly quickly. They were very good.
They sorted out a badger appointment within a few hours. It didn't take long to get through and they called back an hour later and sent me to the badger clinic. They were very helpful.
No long waits. They make appointments for me at the GP when I need to see a doctor when I am very ill.
I called a couple of times for my daughter and they were very good. No long waiting times. They just asked questions and gave advice. It was good.
I call when its an emergency. They prescribed me my medication and said they would send my prescription to the nearest pharmacy.
Spend 48 hours liaising with 111 health advisors due to my mum being unwell.
1st call resulted in Ambulance service calling us back and asking us to go to an urgent care centre, after we explain my mums symptoms to her. I wish I got her name because she kind of just palmed us off and told us to get there before 8pm, didn’t tell us an appointment time or anything.
When I turned up to the centre they wouldn’t see my mum.
Called 111 again and spoke to someone else (who was lovely) explained what had happened and she advised to call 999 and speak to the ambulance service since they should have liaised with the urgent care team.
When I called 999 had to explain what happened again. They apologised and adviced to go to a&e.
Due to it not being an emergency it we didn’t want to waste anyone’s time. We went time and the symptoms you worse.
Around 9.30pm called 111 again and spoke to a health advisor, explained the situation for the 3rd time and she was helpful and empathetic and advised a clinician from the 111 service will call us.
We didn’t get a call till 4am from a Nurse. She quite rude and abrupt with no empathy towards my mum or me. We explained everything again and she did the same thing and referred us to the ambulance service again. She said i will refer you to an emergency ambulance, I tried to explain my mum doesn’t need an ambulance and that’s we went through this beforehand.
She was quite blunt with me and made seem like an ambulance would be coming and that we need to be alert so we can let the ambulance crew into the property and we have been waiting hours no one called or came. Until 8am another clinician called from the ambulance service.
I explained to them that I have already spoken to a clinician from the ambulance service and I don’t think it’s an emergency all she needs is antibiotics. They were kind and helpful and explained how the service actually worked
My mum and I are absolutely exhausted as we have been back and forth trying to get her seen by someone that can get her a prescription. I am just truly appalled by the lack of communication between 111 and the ambulance service. The nurse I spoke to has no regard for people’s feelings, and I can appreciate she was probably doing a night shift and was tired to but there is no need to speak to people in that tone and actually just get them to
Go round in circles again when clearly on your systems it shows what has been happening for the past 48 hours.
They took a long time to answer the phone. I wait to speak with someone and I want help but when you wait a long time it's not helpful.
They've been very good. They give good information and advice sometimes. I have only used them a couple of times.
They're brilliant. It's amazing when they get you an appointment with the GP and we struggle when we call them. It's like you have to go through them to get an appointment. it makes it hard.
I had symptoms of sepsis and they told me to take paracetamol over the bank holiday and they said on the Friday they hoped I could get in with a GP on the following Tuesday. I told them I wasn't happy with this and I wanted to be sent to the Badger clinic.
They told me that they would call back in 12 hours and they never called back so I gave up. It took 3 days with my other daughter and she ended up in hospital with an overnight stay.
I rang for my little one and they were quick to answer and give advice. They are also good at getting back to you when you use the online form. They are always good at letting me know the best plan of action.
I needed an urgent appointment with my GP in Tamworth and the receptionist told me that my uterine cancer symptoms weren't urgent enough and that I should call NHS 111 and refused to make me an appointment with the GP for the next day. 111 were very helpful on this occasion.
I've used them. I don't think they really understand when they're over the phone. They can give information but whether it's good is a different story.
It was good, a good service. When they make a mistake, it's a long wait to get through. They do a reassurance call every 2 hours which is a really nice touch. The service was good and they prescribed the medication that no pharmacy had. They called back and they prescribed something else, but a days dose.
I wanted to see someone after I burnt my foot badly. I waited to see a nurse as they couldn't get through to my GP. They told me they couldn't arrange that so I ended up dressing it myself and I kept trying my GP.
A smooth process. It didn't take long to get through and they directed me onto the Badger clinic. It's always been very good.
They have been quite good to me in the past. They've been helpful and given me good advice. I got through straight away and told me to go to A&E or try and stay at home and get better where possible.
They are okay. They will tell you to go to the hospital or get an appointment with the GP depending on what the issue is. Just hard when you want to see someone.
Not very good. They told my social worker who then told the whole family when I was having issues with my mental health.
My daughter called them for me when it was late and I was feeling poorly. They did take a bit of time to answer but they were okay. They said to try the doctors in the morning if I hadn't improved and I did feel better but they were good.
You can't really talk to them. They'll send an ambulance out or the police. I feel like with mental health you don't know where to go.
If I have a problem I will call them if I need an answer to something. You can wait a long time for them to answer.
There's a bit of a wait but a lot less than the GP. They were helpful when I had covid symptoms. They told me to go straight to A&E so I did and I was helped.
They're good. Always helpful and help me with the children when I don't know what to do. They are very quick and a great support.
I resort to using these and they arrange an out of hours appointment with the GP. You'll speak to someone and they will arrange for a nurse, then they will call you back and arrange further care. We rely more on this service than our own GP.
I have used it. It's a long wait and especially when it's for a leg issue or eczema. You can't really use them for that.
I called when I had bad toothache. I couldn't get an appointment with my dentist so they ended up sending me to the dental hospital. I didn't wait too long for them to answer and they sent me to the right place.
I would rather use them than my GP. Won't get through to the GP so better to use 111. They always refer onto another service that will be helpful to me. I use it for the kids as well.
I range after a head injury. They answered quickly and asked good questions to send me to the correct place. Ended up going to A&E as I had a head injury.
Quite good. I call them and they are usually quick at answering. They'll sometimes make you wait which is normal. But they'll always send me to the right service.
They ask too many questions at the start but once you pass that stage they are very good.
My sister has used them and they're good. They will listen to her and send her to where she needs to go depending on what's wrong.
It takes along time to get through but I just wait because I know they will get me the help I need. Especially with the kids, I just know they will help me.
Called as I was feeling unwell and couldn't see my GP. It didn't take too long to answer. Good service.
I rang 111. They can be quick but a majority of the time it takes a long time. They normally direct me to the right service and will advise that there will be a long wait for an ambulance.
Got through quite quickly. Some of the questions make you laugh as they are irrelevant but I guess their just doing their jobs.
They said they were very busy at the Badger clinic when I called 111 at 5am. They said I should go to the nearest walk in clinic. They arranged for me to be seen at the walk in clinic but said it could be a wait but was given an appointment for 8.30.
I've used them a few times and they're good but usually we just call for an ambulance. They will arrange this for him knowing my son's condition.
My daughter had a head bump and they advised I go to urgent care at Solihull. Got through to 111 quickly and they gave good advice.
There was a bit of a wait but I did get through to them and they referred me onto the Badger clinic at Heartlands when I was having issues with my lower back and getting nowhere with the doctors.
I had to call 111. Wasn't too bad of a wait and referred me onto out of hours service at the hospital. No appointment but just walk in service. It was very helpful.
I called them for advice and within 2 hours they got an appointment for me.
sdfsdsdfsdsfdd
Always Good when I have use them. Good for information and reassurance and if further action they sort it.
Fine really. Give good advice and tell me to visit A&E when I need to.
Always been quite good. Always manage to get an appointment and things. When I contact them doesn’t take long to get through either.
They are good, didn’t take long to get through and they referred us onto another service and sorted us out. Often get sent to walk in centre or the A&E at children’s hospital.
Ring them up 8pm and told them son wasn’t very well. Has autism, ADHD and they rang back at 4am and said take him to the GP in the morning. I won’t be using them again.
Alright, normally give good advice and send over to another service. They are good and always help.
Called them because my neighbor had a high temperature and was feeling unwell. It took 40 minutes for them to answer the call before telling me to make an appointment for GP the next day and to take paracetamol to keep the temperature ay bay.
Called when my daughter had a high temperature and cough. Couldn’t get an appointment with GP. He called and waited a while for them to answer. The person I spoke to was helpful and gave really insightful advice.
Took 15 minutes to come and take me to the Women’s hospital. Paramedic tried to contact triage and only got through just as we got to the hospital. They were shocked at how long it took. They were good and reassured me as much as they could.
It's normally okay but one time my son had Meningitis and they misdiagnosed him and told us to keep him at home and keep an eye on him for 24 hours. I was then told it was meningitis and he was in hospital for over a week.
I had covid so I called them. My daughter was 2 weeks old and they told me to take her straight to A&E to be monitored. They were good.
Did call them for the baby, but in this case they advised us to go straight to A&E with him being so young and not feeding properly.
I wanted to know the safe dose for anti allergy for my 8 years old son, I called them at 8pm and they replied back by 2am, 6 hours later in the middle of the night and left a voice mail that didn't answer my question.
To get appointments for kids they are a fair service. They usually direct us to walk in centers. They are helpful. I don’t wait long on the phone. I fill out the form and they are quick to respond.
Called for advice as he kept fitting and they said he would need to go to hospital. They arranged for ambulance to come.
I've used it a couple of times when I've needed to speak to someone or need help. It can take some time to get through but I get help for my children and that's what matters.
They're okay. I phoned about babies symptoms and they said to go straight to the hospital and he had sepsis. They were very good and very helpful. They called back quite quickly.
They were good when I last used them. They always ask the right questions and give us options and advice. Thankful for such a good service.
They've been helpful when I've needed them or information when the kids are sick. It can sometimes take a while to get through but they do help.
Used them to get information when I've been unable to get to speak to my GP. They were good and let me know what to do.
I called them for my granddaughter as she had hurt her foot and has hypermobility and I couldn't get her into the GP. The GP told me to call the NHS 111 and they referred her onto the walk in centre, which was great.
Son had toothache. Gave advice and what to do and booked a doctor appointments online for him. Very helpful.
Rang NHS111 for back pain. Was in bed , every time I got out of bed was painful to move. Rang 111 Initially they made an assessment. Doctor called and they referred me to badger clinic. They told me to come over but couldn’t move. They called paramedics and they made decision that they were not going to come but they did not tell me. 111 called me again and they said my only option was to go to the clinic. As a single mom during lockdown. Healthcare did not have a lot of options for me to be able to access care when I really needed it.
They said that I should take my children to hospital with me when I was ill or leave them with a neighbour I don’t know. If I was to leave them, they would have to notify social services. They advised this retrospectively.
I rang them for my son and they didn't take long to answer. After explaining his symptoms they told me to ring for an ambulance, which I did.
Sometimes good. sometimes not, it depends on the problem can be a long process when more than one child is not well.
When I can’t wait and really need an appointment I call 111 and they are quite good.
It’s a good service will use it again.
I didn't realise you could use it for information, I always thought you used them if the GP wasn't open. They were good when I last used them. They were very informative.
Called the NHS 111 for my daughter who helped us quickly and gave us a time slot to go the A&E department of the Children's Hospital.
They're great, if it's an emergency they do call back in 6 hours, they're usually really good. It's always before the 6 hours that they'll come back
I used their online service. They're really good. I prefer online because you can call and wait for ages for them to answer. But online, they're helpful and referred my husband on quickly.
I was told to send them a message online, they said they couldn't help. Fourth person I got through to they said they'd send an ambulance.
Waste of time. I called them and couldn't get through. We need more staff and more GP's, end of.
Good - Repeat prescription service.
Took a long time but they did help my daughter, it’s just the waiting around.
Had to call NHS 111 for daughter a few weeks back.
Phoned and told me to go straight to A&E as I had an insect bite on my eye and it had made my whole face swell up. Acted quickly.
Had to wait for a call-back. It took a doctor 3 hours to call back and book an appointment with walk-in clinic. They were very helpful.
I had to go to hospital when my GP wouldn't see me. They told me to go straight to the hospital with my symptoms, so I went to A&E.
Called and used them a couple of times. Been a wait to get through, but got through eventually. They tell you what to do and where to go. It's good especially for my problems.
They don't know how to help, they don't have the information. It's a shame because all of the moneys going to the wrong things.
15 to 20 minutes to talk to them. They tell you to go to own GP. It’s very sad.
Called them for appendix and was in a queue for a long time, couldn’t get through and ended up going to A&E and daughter had her appendix removed.
Called at 2am. They answered and said that someone would call me back for my 3 year old daughter who has a ear infection but no one called back. Luckily my husband who is a pharmacist and can prescribe was able to get the antibiotics she needed the next day. But even after explaining all the symptoms to NHS 111 and that my daughter had a lump on the back of her ear which would cause a serious infection that could lead to sepsis. Had we not know what to look out for she could have got really poorly without us treating her. I was actually really appalled at the service.
They said to get back in touch with my doctor and get an emergency appointment after having a cough for months. I had to also speak to a Pharmacist who told me to take medication that didn't seem to work.
Ask 100 questions, and after that they won’t refer you to get an appointment. If they don’t know everything but it’s very time consuming. And then you don’t always get the right answer.
Not very good. Just rings out by the time they answer they have no time for me or listen to me. they are not good.
They were helpful. Long time for them to answer. Asked me questions and then said someone would call me back. Called back after a few minutes and got me an appointment with my own GP, which was good, felt relived.
I have only used them once as I was unable to get an appointment with my GP due to having eczema on my face. I called them and they would call me back. I ended up getting through to my GP to see a nurse and they called me back when I was there.
I needed dental help so I called them. They gave me a couple of numbers as I was in agony and not registered to a dentist. When I called the numbers I was given there was no answer. Still looking for help now.
Tried to contact my GP to get a prescription which ended up going straight to the pharmacy. They said they couldn't prescribe it without the doctor and said I had to call them. I ended up calling NHS 111 instead as the GP's lines were engaged and they were busy. When I got through to NHS 111 they said that because of my symptoms they would need to get the paramedics out to see me even though I said it was not needed. It was a waste of resources.
Sometimes they try to send me to far far places when I call them and need to go to a walk in centre. They are very good and helpful though.
I used it for mom. They asked me lots of questions and then they transferred me over to the ambulance service. They were a good service and didn't take long to answer. They kept reassuring me.
The service is really helpful but it can take a long time to get through.
I've called them before and they said I am not an emergency and that I should call my doctor back. They're not very good, or helpful.
Called NHS 111 and when I spoke to the operator and told them my symptoms, they recommended 2 places. But no appointment was made for me.
They were really good. They sent me to a walk in centre. You don't have to wait too long, you answer sone questions then they call back. It's all pretty straight forward.
I phoned them at 3am and was told there would be a hour and a half wait to speak to someone, so I gave up. I haven't tried to use them again since.
They didn't take long to get through. They couldn't get me an appointment with the GP for some reason even though I was in severe pain and I needed someone. It was good and helpful.
Found them to be really good, they've been really helpful with my 1 year old. They seem to point you in the right direction and get you an appointment.
Sometimes they're more helpful than the GP because they ask all the questions to see what's wrong, but they're better with children when you can't get through to the GP.
They are helpful. They understand your symptoms and tell you to go to the A&E but you know the wait will be 4 or 5 hours.
They've been fine, the last time I used them they answered quickly and directed us to the right service.
I called them for my wife who was struggling to get an appointment with the doctors for her diabetes. They were helpful I think but I do feel like I should have just been able to go to my doctors for this instead of bothering them.
Quite helpful. They usually just send to children’s. Quite quick to get through and they do a call back with in an hour. Usually quick because of the kids.
I rang for my husband, he was ill and I couldn't get through to the GP. They sent him to Good Hope hospital. They were good at navigating to hospital and getting the help my husband needed.
They are alright, depends what time of the day you call them. Called them for my 7 years old daughter and they ended up sending ambulance.
Nightmare take age to get through. I rang for brother weren’t helpful, didn’t give advice just sent him straight to hospital.
Rang at 7am for son having allergic reaction. Rang back at 4am didn’t answer. Don’t think they are a helpful service. Don’t tend to use them tbf.
Had to wait 3 hours , got through eventually. They passed on to another doctor, diagnosed son over the phone on Monday. Then was seen by doctor who said he has tonsillitis and gave him medicines on Wednesday.
Was on it for too long so ended the call.
They're good and I often get referred from the GP practice due to lack of appointments. I've used this service for my 3 year old daughter and they do help. But I would rather see my own doctor straight away rather than going through them to get an appointment.
Heartlands Hospital
Phoned 111 for Scarlett fever, they referred us to Katie road. They gave us an appointment within 3 hours. Had to wait 40 mins for doctor to call back after telling them my issue.
Good at directing us to night place for treatment. We are often send to Katie Road which is out of the way but there is no walk in service close by, which is unhelpful.
Ring 111 and they will make an appointment to come to a clinic, It does take some time waiting but always felt like the service is helpful and staff are great.
They were good, they told me that a doctor would call me back and within a few hours they did. They helped me and explained things to me and kept me updated.
Called and they said an ambulance would come get me and then they said the ambulance was not coming. I think they were short staffed.
Wife had chest pains and they called an ambulance and they took her to hospital. They said it was just stress, but it was a good service.
I had to wait over an hour to speak to someone about an allergic reaction. They advised me to go the Queen Elizabeth hospital so I did. But it took a while for them to direct me to the right service.
I was having chest pains and I called 111 for advice because I didn’t know whether it was anxiety or heart attack. They told me to call an ambulance and go to hospital.
An hour wait for 5 years old daughter, so ended up putting the phone down. Had used it previously and they arranged a call back.
My son had chest pains and when I explained the symptoms to them, they advised me to make a GP appointment, who I couldn't get through to. They then put me on hold and told me they'd made him an appointment for that same day. They were very helpful but why can't it be that easy when I'm trying to make an appointment.
Most of the time they were helpful. But once they put the phone down so I called 999.
Very good. Someone always assures you and points you in the right direction. I've had incidences where I call them, they direct me and get me an appointment somewhere the same day. They're really good. You don't have to wait long either for someone to answer. It's convenient and they also pass on all your information to the service they've passed you on to.
I had a migraine with aura's and they sent me to heartlands hospital. I do think that if its an emergency I don't know if they'd get to you on time.
My dad contacted the NHS 111 service for a blood test as it was taking too long to get one through the GP. They said it was something to be arranged through the doctors so ended up waiting 4 weeks to have one done.
Son had an infection in his foot and couldn't see the doctor. I called them and they sent us to another practice to see the doctor.
Give decent information. They will give you information and direct you to the right place you need to go. Used for 6 years old son and 2 years old daughter. They just run the service really well.
Slow service. My mom used it once and it was so slow at responding she did get the help she needed but it took a long time.
Bit of a joke as well. Previously used them and things get lost in translation. What I had said wasn't relayed properly. Just ridiculous.
Get through quickly and got an appointment at Katie Road. When she is really ill they are helpful.
They helped my daughter really quickly. They gave us advice and it was quick to get through. I think they are quite helpful.
They were good, directed us to A&E. She was absolutely fine.
They helped me when I was ill. I tried to get through to my own doctor and couldn’t. They spoke to me and they prescribed medication.
Rang them explained I was having pains in my chest. They asked no questions on the phone and then they said were going to send an ambulance. Didn’t stay on the phone, had to wait.
Do the best they can, give the medical advice or refer you to hospital if it’s an emergency. Told me to go to Summerfield walk in centre.
Monitored when I cut my finger open during lockdown. Couldn’t go to hospital as I have to look after children and had to self-treat at home. I seeked advice from 111 and they told me to ring again if it get worse.
Thought I had a virus. Felt all giddy and they got a doctor to ring me back and they send me to Badger clinic.
Called to get my daughter seen because GP had no appointments. They made us an appointment (Katie Road). They saw her and said she had a bad chest and prescribed her antibiotics. But it took us a week to see someone.
They are fine and they get a GP to call me back.
My daughter used it and they told her to go straight to A&E and it did work for her. She ended up having an assessment.
Too long, I find that you're just hanging on the line because they're too busy. And you don't get the help that you need.
Rubbish, they always just send you to hospital for anything. I just don't think it works. If you ring for some advice they tell you to go to hospital. It just feels like they're overstretching the hospitals.
They are good, absolutely useful and helpful, If I need access to help for a heath issue.
They are good, they do call back and send you to walk in clinic and the problem get sorted.
Used for my 7 years old grandson. Got the help he needed from them.
I recently had to call 111 emergency service and was promised a referral to the Badger Clinic who didn't call back to the following day.
When I call, they just tell me to go to the Badger Clinic. They text me over an appointment time for the place and I go. Sometimes I don't think it's helpful. If I need a Nebuliser and they send me there, I know they're only going to send me to A&E.
Called for a dental issue and was told to get in contact with Birmingham dental hospital to get treatment as could not afford cost of dental treatment. The line cut off and I didn’t bother again since lost the number.
We called NHS 111 as we didn’t know whether we could move him and take him to the doctors. The paramedics said no but they said yes, we ended up moving him and taking him as we were really worried about him.
It was okay, I used it for my daughter, and they just referred us to the Children's hospital.
Fine, they were ok
Son ended up with cut on forehead and told us to go the QE and when we got there they said they don't treat paediatrics and sent us away
A bit drawn out process, waiting for a call back.
Doctor tells me to get in touch with the NHS 111 service because they have no more appointments. I ring 111 and they put me in touch with the out of hours. They give me a ring and it's a lot quicker than seeing my own doctor.
The nurse there had told me to pick up steroids from Katie Road, but it was okay. I did feel stressed about having to travel so far to get medication when my doctors is only around the corner from me. They also diagnosed me without seeing me.
Annoying. They follow a questionnaire system and then get a GP to ring you back. Could be a few days later, it's really bad.
Call 111 on weekends and needed some medicines for patient urgently. They answered quickly and sorted prescription. Which they send to late night pharmacy on Pershore Road.
They ran around to try and locate milk for my son and they couldn't find it. They were good though.
Broke my front tooth, contacted local dentist and because I was no longer a patient, I had to go through NHS 111 for an emergency. I was on the telephone for 2 and a half hour and didn’t get a referral because NHS 111 said they couldn’t contact the dentist and the dentist was saying they shouldn’t have any trouble. It ended up with me emailing my MP with a complain.
They were good, phoned him back in 20 mins and sent him to A&E.
I find them quite useful if somethings happens. I have diabetes and didn't have enough meds. I rang 111 and they got me the prescription for the Asda pharmacy, they were really good.
I used the online service and they phoned me back so I could explain my symptoms. GP was excellent, phoned me back 2 weeks later to check on me.
Rang them as daughter had bumped head. They advised to take her to A&E. they’re helpful. They are quite quick to get through.
Always been really really good. Give good advice, they send me to the Children's Hospital.
I rang about a rash on my daughter, I sent pictures to the doctor and they said it was okay but I wanted her to be seen. So I rang them and they said someone will call back in 12 hours but never did. I think the service is overrun.
We had come back off holiday and my daughter had phoned 111 about a cough. It did take a while to get through to speak to someone but by the time we'd left the airport she'd had a phone call back from a doctor who said she needed antibiotics and an hour after the initial phone call, my daughter had picked up her prescription.
I did it online as the phone lines were really busy. When they called back, I managed to speak to a doctor from the Badger Clinic. He said if things get worse to go to A&E or ring my own doctors for an appointment to be seen face to face for a referral to be made to gynaecology.
They aren't much help. I phone them for a toothache and they tell me to ring my dentist after explaining to them that they won't give me an appointment.
Amazing, They're efficient, see you straight away after a call. They take the right actions, I have a child - it makes a difference.
You can phone them and they assess whether you need to go to out of hours or attend a badger clinic, They're really good and helpful.
Really good service. Call handlers are usually good but can be rude sometimes.
Very slow with advice / help
I contacted nhs 111 for myself and my son. The process was quick and easy and 2 appointments were given for attendance at walk in at sandwell hospital.
By the time you have listened too,and pressed various buttons,the patient could be dead.
I have always found my mediacal practice to be excellent but Covid restrictions have made it impossible to see a doctor about a problem with my achilles tendon. The 111 service told me that it was not urgent enough to talk to a medical practitioner. As I also have arthritis in the knee of the same leg I have been finding difficulty in walking so was mentally very upset about this lack of access to a doctor. This is not OK.
Poor service
Always, pleasant, helpful and efficient. If they can't deal with my problem they arrange for a nurse or doctor to phone me to sort it out. This is a valueable service as during Covid it's difficult to speak to my GP.
Great service.
As could'nt t get through to Dr they gave me another phone number & twice told walk in centre I would be coming.
They were very good. Obviously had passed information to GP, who phoned when they didn't see us the next day.
Poor advice
Phones with severe dental pain, have me the advice to call out of hours practices no joy. Went through 4 days of torture literally beside myself no joy. Ended up calling QE after being advised NOT to by 101 went to the macs ward had it drained antibiotics job done. 111 was awful no help literally just kept saying find an out of hours yet no one could fit me in.
My daughter is constantly ill, 111 helped me greatly during the pandemic
Awful, listen to a voice message for 5 minutes about covid and after speaking to a receptionist, then waiting for a call back from a nurse level staff member and then getting a call back from a doctor ... 5 hours the service is a complete waste of time and many in the medical profession have said the same to me
Very good
Excellent service , everytime I have called they are answered quickly and have great advice.
I have had several conversations with NHS 111 when determining whether injuries necessitate immediate hospitalisation or via GP for my family. All times the NHS 111 have been polite and very accurate in their help and thus a blessing for me and my family.
Very stressful to be honest. It was hard to work out the initial extent of the burn from the website description to look out for. So I called for more information. That wasn't a great experience. I felt that the nurse wasn't able to answer my concerns properly and then she offered me an appointment on the other side of the city. No clue as to geography. I had to terminate the call as it was stressing me out.
Having worked in care, and in a personal capacity I have had to call them many times. The waiting time for a professional to call back is always over an hour and during covid went up to 7 hrs at night. There are simply not enough trained professionals on this service. Could you make this a compulsory part of the final year of training of student doctors?
Very slow to get back to you. Had dental emergency and they took that long to get back to me by the time I answered dentists were closing and had to wait for next day.
Last year I used this service for my 5 year old daughter who had tonsillitis I didn't have a call back for over 8 hours and they called at 11pm knowing we'd be in bed with a poorly 5 year old. I had to go to the walk in centre in the end for treatment on a Sunday this was prior to WMAS taking over and since they have the service is much improved
i've called twice and they've been really helpful, my sister has called them once and although the wait was quite long they did gel in the end
I called with a severe chest infection to ask if I should attend ED or the walk in centre and they called me an ambulance immediately.
I called them when I was worried for the safety of someone else. They arranged a welfare visit and were very kind and understanding
Very distressing experience on. The call responder did not take on board my problem, used an inappropriate tick list, was rude, and put the phone down. Did not listen when I tried to explain. Wished I'd not called but gone straight to A&E. Training in empathy for someone with an injury needed!
My Brother told me to phone 111 first as he was in chronic pain with his kidney, I am a carer to my Mother who has Alzheimer's and Bedridden so can't be left. My Brother was doubled up with pain ,they said they have assessed him and told him to get to A&E within the next hour he told them of his situation he couldn't drive with pain and I couldn't take him "hence "couldn't leave Mom he said any chance of a Ambulance and they said No you will have to make your own way get a taxi it was 4 .00 am in the morning and we couldn't get hold of a taxi fortunately we managed to wake up my other Brother who lives 1/2 hour away he took my Brother to the hospital screaming in pain and left him at the hospital unable to go in with him my other Brother had to leave him we understand because of Covid but when my sick Brother was being transferred from one hospital to another by Ambulance the driver was appalled to hear what 111 had told him he said there would have been an Ambulance available and My Brother ended up having a serious operation on his kidney luckily he got to A&E in time to be given temporary treatment but it could have been far more serious because 111 would not Authorise an Ambulance. In future I personally will not be using this service as I found it to be a waste of time not only the Ambulance problem but the time it took for a qualified Nurse to ring us to tell us what we already knew ! Waste of time and unreliable. Further more the Ambulance driver doing hospital transfer told my Brother its a disgrace because at the time they told my Brother there wasn't a Ambulance available that Ambulance driver was called out to someone who had a headache not a serious kidney problem.
I had a particularly bad experience last October. I am in my 60s and live alone, but despite the fact that I had suddenly been struck by severe dizziness (akin to being on fairground ride) which rendered me unable to get up off the floor and caused me to vomit profusely every time I tried to stand. I dialed NHS 111 and they were not helpful at all.
Spoke to 4 individuals and given incoherent advice throughout. One dental nurse advised that we took my severely disabled mother who was in severe pain with a broken tooth and exposed nerves to the Dental Hosptial as a walk in on a day that they were actually closed! Followed swiftly by another call who knew nothing about the previous call back ? (I thought these were all logged on a system!) referred us to an out of hours Emergency dentist that could not then treat her because of her physical disabilities, which we had already repeatedly advised all parties of. Then found also this 111 referred ‘emergency dental service’ was actually a private clinic and she (despite being on benefits entitling her to free care) was obliged to pay their private fees! Absolutely shocking dental service in this area! And very very poor support and service from 111.
My twin brother was advised by 111 to not go to the hospital because there was no swelling on his foot. turns out he had fractured his metatarsal bone in his foot. Time frame between the phone call and going to GP was 2 weeks because his foot was in too much pain.
I phoned NHS 111 due to symptoms of faecal impaction (already diagnosed). The on call Dr called an ambulance to take me to Sandwell Hospital, although I live in South Birmingham. I explained I had Borderline Personality Disorder and said I was feeling stressed due to the impaction; the Dr said that my mental health was not relevant to the referral. He sent the ambulance to a hospital I did not know, rather than the QE (or Heartlands) which I do. I felt extremely confused, resulting in me having a public breakdown in A&E.
Response from Sandwell and West Birmingham Clinical Commissioning Group, Customer Care Team
I can confirm the concerns raised in relation to NHS 111 by the patient were received by the Time2Talk team at SWBCCG and were acknowledged on the 1st October 2018, by my colleague.
I can confirm as Lead Commissioner for NHS 111 in the area, we are able to facilitate the complaint and liaise with the service on behalf of the patient. Consent has been requested from the patient, in order to provide us with the permissions we require to pass the complaint to the relevant services for formal investigation.
My daughter recently had to call 111 due to being in the middle of a sustained asthma attack. The health advisor was brilliant, she put me onto a paramedic who advised me he was sending an ambulance. The hospital, paramedics and all NHS staff were amazing.
Rang 111 as was told to by my GP practice to call them as they had no appointments. Spoke to 111 who assessed me as needing an urgent GP appointment within 2 hours. Then I phoned the GP back who had no appointments... Felt like I was stuck in a loop! Thankfully my GP did then phone me and arranged for me to be seen in the morning, but wish 111 had been more helpful signposting to out of hours care instead.
I had a dental problem on Saturday and as my dentist wasn't open was advised by NHS 111 that I would need to see a dentist within 24 hours. They gave me two emergency dentists details and neither of them were open, and neither do emergency appointments. I phoned NHS 111 back and was told that someone would call me back within 2 hours. 6.5 hours later I had still not heard back, so had to phone them again. Luckily my symptoms had calmed down by the time they rung back. The dental nurse who called was unable to update systems so that wrong information is not given out to others.