NHS 111
Feedback Rating
Based on 489 reviews
Reviews (489)
Very good
September 30, 2025
I called and told them the issue and then they send you to the nearest place and that's very good. I've used them a few times and depending what it is they will give you advice or tell you to go to a walk-in.
They booked me an appointment
September 30, 2025
I have called them a number of times. The last time was due to an issue with my calf and they booked me an appointment at Katie Road.
Really good, really helpful
September 30, 2025
Really good, really helpful. They normally get someone to give you a call back and they will send me somewhere to get some help.
Good but a long winded process
September 26, 2025
Overall I was happy with the service because I did eventually get a GP appointment with the help of NHS 111, but there is room for improvement. The system is very long winded and it took three separate phone calls to NHS 111 before I got the help I needed.
Gave advice to take dad to hospital
September 23, 2025
We had to call for my dad and they advised my mom to take dad to the hospital which she did.
Good service and website is a good alternativ
September 18, 2025
The website is ideal for people who don't want to make a call. I have called them in the past though and they were good. They sent out an ambulance straight away.
Brilliant advice
August 28, 2025
They were brilliant, I can't fault them. They told us to go to A&E for a chest infection and sent a prescription through at the same time.
Helpful
July 30, 2025
Very helpful, sometimes they tell you to wait which isn't good when you're worried about your child.
They wouldn't listen to me
July 29, 2025
I phone 111 on a Saturday when a rash appeared. They told me I would need to go to a clinic in Aston to be seen and given antivirals. I told them I couldn't get there and that the shingles was due to having leukaemia 18 month prior. They wouldn't listen so I had to wait for my GP on the Monday.
Not very good
July 22, 2025
Most of the time they send you to the hospital which is I don't bother to go to as I don't feel it's needed. So not very good.
