"I feel safe with my regular carers"
My carer has good behaviour, good talk and I feel safe with my regular carers.
Thank you for your kind feedback. We are delighted to hear that you feel safe and comfortable with your regular carers. We pride ourselves on ensuring that all of our carers maintain good behaviour and communicate respectfully, so it’s wonderful to know that this has made a positive impact on your experience.
Your satisfaction and well-being are our top priorities, and we will continue to ensure you receive the best care possible.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Thank you again for your positive comments.
Kind regards,
Hardik Patel
Manager
NDH Care Ltd
Email: h.patel@ndhcare.co.uk
Contact Number: 0121 448 0568
"Polite, friendly and respectful"
I feel safe with my carer. I am very pleased and happy. Very good behaviour and always being polite, friendly and respectful.
"Very happy overall"
Very happy with the overall care. A few minor issues that were resolved quickly. The carers are extremely friendly and helpful.
"Caring staff"
I find the care received from the carers who attend very efficient and caring.
"Happy with the care"
We are happy with NDH care. My father normally tells them what is to be done. Only problem is when they are running late sometimes, we are not informed. I have to call and ask. Overall they are good.
"This care company is a load of rubbish"
They never listen to their clients, their needs, wishes and care about their routine. Once they get you settled and used to a carer they take them away and put on new, young and inexperienced carers. They don't care how it affects the user as long as they getting paid. Don't get me wrong some of the established carers are brilliant and are used by the company as a front to settle and establish clients but again removed once they got you. We've had numerous ongoing issues with them from the beginning which has been over a year and a half now and I can honestly say things have never got better only worse. When you really need them to pull through they still mess everything up even with verbal and written instruction all over the house. Even social services have intervened and had firm words about their unacceptable behaviour but the company is not bothered and is continuing their disgusting usual habits.
Every aspect of this company is poor and I would definitely not recommend this company to anyone with vulnerable family members.
I feel sorry for those vulnerable people who are with this company and have no one to voice their concerns for them as goodness only knows how they are treated. We are with our family member and are dealing with so much rubbish from this company.
Dear Sumayya,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the challenges you and your family member have faced. Providing quality care and addressing the needs and preferences of our clients is at the core of what we strive to achieve, and it’s disheartening to know we have not met your expectations.
We acknowledge your concerns regarding continuity of care, the impact of carer changes, and communication issues. These are critical matters, and we sincerely apologize for any distress this has caused. Your feedback highlights areas where we need to improve, and we take this very seriously.
To better understand your concerns and resolve the issues, we would appreciate the opportunity to discuss this further. We want to ensure your family member’s needs and preferences are met and that their care plan is consistently upheld. Please reach out to us or let us know a convenient time for us to contact you.
Once again, we are sorry for your experience and assure you we are committed to addressing these concerns and making meaningful improvements. Thank you for bringing this to our attention and allowing us the opportunity to do better.
Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Accommodates my needs"
For the most part, I have excellent carers. The office mostly accommodates my needs.
"Very good"
Very good service. Consistency from the carers and time given. They are always polite, nice and calm.
"Considerate carers"
The carers are very friendly and considerate. They use safe practices to ensure safety especially when transferring from bedroom to lounge.
"Friendly and helpful"
Carers are friendly and helpful.
"Happy with the service"
Were happy with the service during 2024. We are very satisfied with the carers we have. They are supportive and have often been more than generous during difficult phases and times of crisis. Whenever I have to contact the office (including out of hours) I have always received prompt attention or if necessary had a representative call me back in due course.
Thank you so much for sharing your kind feedback. We are delighted to hear that you’ve been happy with our service throughout 2024 and that our carers have been supportive, especially during challenging times.
We are incredibly proud of our team and their dedication to providing compassionate and reliable care. It is wonderful to know that their efforts have made a positive difference for you and your family.
We also appreciate your recognition of our office staff and the prompt attention you’ve received, including during out-of-hours calls. Your satisfaction and trust mean a great deal to us.
Thank you again for your support and kind words. Please do not hesitate to reach out if there’s anything further we can assist with.
Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Prefer the same carers"
Most of the time it's the same carers at lunch and evening. They are helpful and caring. The last two weeks however I have had new carers each time and that does not help as I have to explain everything so I would prefer the same carers except in emergencies to make it more conducive to my care.
Thank you for sharing your feedback with us. We’re pleased to hear that you’ve found our carers to be helpful and caring, and we truly value your recognition of their efforts.
We understand the importance of consistency in care and how having familiar carers can make a significant difference in your comfort and overall experience. We apologize for the recent changes you’ve experienced and for any inconvenience this has caused.
Your preference for regular carers, except in emergencies, is noted, and we will do our best to accommodate this moving forward. Our goal is to ensure your care remains seamless and conducive to your needs.
If there’s anything further you’d like to discuss, please don’t hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Nice chat"
I had a nice chat. Helpful suggestions.
"As good as gold"
All carers are excellent. I am happy with all the excellent carers. No concerns, they are all good as gold. Always nice and polite.
Thank you so much for your wonderful feedback. We are thrilled to hear that you are happy with all our carers and that you find them to be excellent, polite, and kind.
Your kind words mean a great deal to us and will be shared with the team to let them know how much their dedication is appreciated. Ensuring your satisfaction and providing the highest standard of care is always our priority.
If there’s ever anything you need or wish to discuss, please don’t hesitate to reach out to us. Thank you again for your support and trust in our team.
Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Very good"
Very good
"Happy with the carers"
I am happy with the carers. Everything is alright.
"Excellent service"
Excellent service provided by sympathetic team of carers. Understanding of care needs too.
Dear Sir/Madam,
Thank you very much for taking the time to provide your feedback regarding NDH Care Ltd. We are happy to see that you have had a positive experience with our service. Your input is incredibly valuable to us, as it helps us to continually improve and ensure we are providing high-quality care to all of our citizens.
Thank you once again for your valuable feedback.
Kind Regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Highly recommend the service"
We are very happy with the care given to our mother. The carers are very kind and patient. Most importantly she is very happy and feels cared for. We are very impressed by the service. I highly recommend their services.
"Excellent assessment of needs & perfect care"
Excellent assessment of needs and perfect care.
Dear Sir/Madam,
Thank you very much for taking the time to provide your feedback regarding NDH Care Ltd. We are happy to see that you have had a positive experience with our service. Your input is incredibly valuable to us, as it helps us to continually improve and ensure we are providing high-quality care to all of our citizens.
Thank you once again for your valuable feedback.
Kind Regards,
Anilkumar Gajera
Director
NDH Care Ltd
"Can't recommend them enough"
It couldn't be a better service. All carers are good and I can't recommend this company enough.
Dear Sir/Madam,
Thank you very much for taking the time to provide your feedback regarding NDH Care Ltd. We are happy to see that you have had a positive experience with our service. Your input is incredibly valuable to us, as it helps us to continually improve and ensure we are providing high-quality care to all of our citizens.
Thank you once again for your valuable feedback.
Kind Regards,
Anilkumar Gajera
Director
NDH Care Ltd
"A good service."
Really helpful people, sharing in my problems, looking after me, taking time to speak to both him and me. What more could I ask for. A good service from all concerned.
"They are outstanding"
Excellent, caring and understanding of my care needs. Outstanding, no complaints.
"So happy with this company."
I am so happy with the staff and the company. They have helped me a lot with my daily routine.
"They looked after my Dad so well."
Carers from NDH looked after my dad for a number of years until his death in October last year. He developed a lovely bond with his carers. My dad wasn't the easiest of the fold, but they brought out the best in him and took their role of advocating for him seriously. As a family, we are deeply grateful for the kind and compassionate care he received.
Thank you for sharing your experience with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family.
It warms our hearts to hear that the carers from NDH formed a special bond with your dad during the years they looked after him. We understand that every individual is unique, and we are grateful for the opportunity to have brought out the best in him and provided compassionate care.
Advocating for our citizens and ensuring their well-being is a responsibility we take very seriously, and we are honoured to have been entrusted with your dad\'s care. Your words of appreciation mean a great deal to us, and we are humbled by the opportunity to have made a positive difference in his life.
If there is anything we can do to support you and your family during this difficult time, please do not hesitate to reach out. Our thoughts are with you.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Excellent service"
This company provides a care package for my mom who is immobile and has dementia. The service is excellent. The carers are usually very punctual, are always pleasant and are keen to assist in anyway possible.
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that you are satisfied with the care provided for your mom.
It is our priority to ensure that our services meet the needs of both our citizens and their families, and we are glad to know that the care provided to your mom has been excellent. Punctuality, pleasant demeanour, and a willingness to assist are qualities we strive for in our carers, and we are delighted that they have made a positive impression on you.
Your mom\'s well-being is important to us, and we are committed to maintaining the high standard of care that you have come to expect from us. If there is anything more we can do to support you and your mom, please do not hesitate to let us know.
Thank you once again for choosing us to provide care for your mom.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Deeply appreciative for NDH care"
I am deeply appreciative of the personalised care provided by the care staff, who consistently go above and beyond to ensure that my needs are met with dignity, respect and kindness.
Dear Robert,
Thank you for sharing your feedback with us. We are deeply touched by your words and grateful for the opportunity to provide you with personalized care.
Ensuring that your needs are met with dignity, respect, and kindness is our top priority, and we are delighted to hear that our care staff have consistently gone above and beyond in this regard. Your well-being and comfort are of the utmost importance to us, and we are committed to continuing to provide you with the highest level of care.
If there is anything more we can do to support you or if you have any additional feedback, please do not hesitate to reach out. Thank you once again for entrusting us with your care.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"I recommend their care services"
I would like to express my sincere appreciation for the outstanding care and support provided. From their responsive and attentive office staff to the compassionate and skilled carers. The care provided has exceeded my expectations, ensuring my comfort, well being and dignity at all times. I wholeheartedly recommend their care services to anyone in need of quality care.
Dear Phillip
Thank you very much for your heartfelt feedback. We are truly touched by your words and are incredibly grateful for the opportunity to provide care and support to you.
It is heartening to hear that our office staff\'s responsiveness and attentiveness, combined with the compassion and skill of our carers, have contributed to an experience that exceeded your expectations. Ensuring your comfort, well-being, and dignity at all times is our utmost priority, and we are thrilled to know that we have achieved this for you.
Your recommendation means a great deal to us, as it reflects the trust and confidence you have in our care services. We are dedicated to maintaining this level of excellence and continuing to provide quality care to those in need.
If there is anything more we can do for you or if you have any further feedback, please do not hesitate to reach out. Thank you once again for your kind words and recommendation.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Outstanding service"
I am receiving good care from NDH care at the moment. All of the care staff effectively communicate with me and involve me in decisions regarding my care. They demonstrate a strong commitment to client satisfaction and well being. Overall, the services are so good and outstanding.
Dear James,
Thank you for your thoughtful feedback. We are very pleased to hear that you are receiving good care from NDH Care and that our staff effectively communicate with you, involving you in decisions regarding your care.
Our commitment to client satisfaction and well-being is at the heart of everything we do, and it is rewarding to know that this is reflected in the services you are experiencing. Your recognition of our efforts is greatly appreciated and will be shared with our team.
We are committed to continuing to provide outstanding care and ensuring that your needs and preferences are always prioritized. Should you have any further feedback or require additional assistance, please feel free to reach out.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Care staff uphold my dignity"
I am consistently impressed by the professionalism and kindness demonstrated by the care staff. The care staff consistently uphold my dignity and respect my preferences.
Dear Mohammed Irshad,
Thank you for taking the time to share your feedback. We are delighted to hear that you are consistently impressed by the professionalism and kindness demonstrated by our care staff.
At NDH Care, upholding the dignity and respecting the preferences of our citizens are core values that we hold dear. It is heartening to know that our team has been able to meet your expectations and provide you with the care you deserve.
Your kind words are a wonderful affirmation of our efforts, and they will be shared with our entire team. We remain committed to maintaining these high standards and ensuring that your needs are always met with respect and compassion.
If you have any further comments or require additional assistance, please do not hesitate to reach out.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Improved my quality of life"
I am continually impressed by the dedication and expertise of the care staff from NDH care, that has greatly improved my quality of life and well being.
Dear Kenneth,
Thank you for sharing your wonderful feedback. We are thrilled to hear that the dedication and expertise of our care staff at NDH Care have greatly improved your quality of life and well-being.
It is our mission to provide the highest level of care and support, and knowing that our efforts have made such a positive impact on your life is truly gratifying. Your kind words are a testament to the hard work and commitment of our entire team.
We will continue to strive for excellence in all that we do and ensure that every citizen receives the best possible care. If you have any further comments or need additional assistance, please do not hesitate to reach out.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Thankful for their dedication"
I can't express enough gratitude for the wonderful care provided by NDH care. They aren't just professional they are like family. I can't thank the carer enough for their support and dedication.
Dear Mrs Harrison,
Thank you so much for your feedback. We are truly honoured to hear that the care provided by NDH Care has had such a positive impact on you. Your comparison of our carers to family is the highest compliment we could receive.
Our team strives to offer not just professional care, but also genuine warmth and support, so it is incredibly rewarding to know that this dedication is felt and appreciated. Your words will be shared with the entire team, especially the carer who supported you, to remind them of the significant difference they make every day.
We remain committed to providing compassionate and exceptional care, and we are grateful for your recognition and gratitude. If there is anything more we can do for you, please do not hesitate to reach out.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Warm, empathetic and professional"
I am grateful for the exceptional care provided by the carer from NDH care. They approach their work with warmth, empathy and professionalism.
Thank you for sharing your heartfelt feedback regarding the care you received from NDH Care. We are delighted to hear that our carer approached their work with warmth, empathy, and professionalism, and that you found their care to be exceptional.
Your kind words are a testament to the dedication and hard work of our team, who strive to provide the best possible care to all our citizens. Knowing that our efforts have made a positive impact on your experience is incredibly rewarding.
We are committed to maintaining these high standards and continuing to serve with compassion and excellence. If you have any further comments or suggestions, please feel free to reach out to us.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"Thankful for their dedication and compassion"
NDH cares commitment to excellence and continuous improvement is reflected in the high quality of care they provide, and I am thankful for the dedication and compassion shown by their care staff.
Thank you for taking the time to share your positive feedback regarding the care provided by NDH Cares. We are thrilled to hear that our commitment to excellence and continuous improvement is evident in the high quality of care you have experienced.
Your recognition of our staff's dedication and compassion is deeply appreciated. Our team works tirelessly to ensure that every citizen receives the best possible care under our care service, and your kind words serve as a wonderful affirmation of their efforts.
We are committed to maintaining and enhancing our standards to continue meeting and exceeding your expectations. Should you have any additional feedback or suggestions, please do not hesitate to reach out.
Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568
"NDH care is good"
The care my mother received from NDH care is good and if there is any problem it is resolved very quickly. My mum is deaf and having regular carer is paramount. But has been sorted.
"I am very pleased"
I am very pleased with the care from NDH and have no complaints.
"We are happy with the service"
We are happy with the service. Well done.
"Very happy with the carer"
Very happy with the carer. She is polite and caring.
"All the carers are lovely"
All the carers are lovely. They help me with my dressing, dinner and medication. They assist me with shopping needs. They buy the shopping as per my choice. I am very happy with the carers.
"I am very happy with them"
I am very pleased with the help I am offered. everyone is always pleasant and helpful. I am very happy with them.
"Everything about the carers is good."
Everything about the carers is good.
"Pleasant, efficient and very caring"
The carers are very pleasant, efficient and very caring
"Care is good"
The care is good and everything is fine.
"NDH carers are fantastic and friendly."
NDH carers are really great and friendly. Because of them, my father feels less stressed. They've been very supportive and some of them are like family to my dad. Thanks to these carers, my dad is improving, and now he can take care of himself in various ways. I'm very grateful to them.
"Always different Carers"
We receive different carers weekly, so we can't get used to them. On a Sunday we always need to chase the night carers as they don't turn up blaming it on scheduling. Also carers turn up and say what do I do? I'm having to teach the carers how to do their job, which should be a given.
"They are doing a good job"
They are doing a good job.
"Always smiling and happy to help"
I am very happy with the care staff and I am satisfied with the service provided. The care staff help me with whatever I ask them to and they communicate very well with me. The carers are always smiling and happy to help. I have no concerns.
"Friendly and considerate"
Friendly and considerate who work to the best of their abilities. Very helpful in terms of personal care (showering etc). Very satisfied with the care that is being provided.
"Carers are kind and caring"
The care my mom is receiving from the carer is very good. They talk to her and tell her what's happening. they are kind and caring to her which is what we want. She can be a little difficult at times due to pain but they are patient with her and work through it.
"Regular carers allow mom to be comfortable"
NDH care has a challenging task dealing and caring for my mother who has dementia. Her moods fluctuate on a regular basis so the carers have to be mindful of this and adapt their approach to mom's care needs regularly. The carers who visit her more regularly apply this better than the ones who don't. Therefore sending the same carers is one area to look at. All of the carers are polite and friendly and show mom a healthy level of respect. Some are more attuned and so that make her feel comfortable which is key to dealing with mom. In summary regular and consistent carers will allow mom to become familiar with that person and allow them to do their jobs more easily.
"Very efficient and vey kind"
Very efficient and vey kind.
"Quality of service is excellent."
They are very helpful, understanding and the quality of service is excellent.
"Pleasant and helpful staff"
Excellent service. All the lads are pleasant and helpful. The family think highly of them. One staff member even accompanied us to hospital to help.
"Impressed with the care and compassion."
Overall I am impressed with the care provided. The carer's are very friendly and show a lot of compassion. We have a lot of confidence in their knowledge regarding care needs.
"Overall Good Experience"
NDH Care's carers r' really nice, makin' my mom feel comfy. Dey're kind 'n she's happy overall. Their care makes her feel good. Dey unnerstand her well 'n give support. Dey make a safe place, helpin' her relax. Her bein' happy shows dey're doin' a good job. Dey're always there, helpin' her a lot. NDH Care's team goes above 'n beyond.
"Excellent service"
Pity Birmingham City Council have ruined it by charging an extortionate amount of money (which I did not know about in advance of the package being put in place in June 2023).
"They are very good"
The carer help me dress up and prepare breakfast. Carers help me with medication and they tidy up the place. They are very good.
"My regular morning carer helps me"
Carer takes me out for a walk and helps me cut some vegetables. My regular morning carer helps me with showers and dresses me and give me breakfast.
"Caring and helpful"
They are very caring and helpful.
"Helpful and caring"
The carers have been very helpful and caring. They always make sure I have properly cooked food.
"The carers look after me very well"
The carers look after me very well. They make sure they ask me if I need anything else before they leave. They are very passionate and take there time to look after me.
"Good"
It's good.
"Very efficient"
Very efficient and kind staff, always polite & listen.
"Very Good"
Very Good.
"Generally Good"
Generally Good.
"I don't have to say it, they'll do it."
The carers help with personal care everyday and tidy up used area. They also change my bedsheet when required, I don't have to say it, they do it.
"I am fully satisfied"
The service provider is an exceptional healthcare provider. I am fully satisfied.
"Sometimes 2 carers do not understand me"
Sometimes 2 carers do not understand me. Sometimes they leave face towel on my bed and even on my pillow.
"Very helpful"
The carers I have are excellent and skilled, and are very helpful.
"Good"
All the carers are looking after me.
"Helpful & friendly"
Carers are good, helpful, friendly. Sometimes they just ignore some things that my grandmother says them to do because they are in a rush to leave.
"Carers are always very good"
Carers are always very good with my husband. The service we get is very good. staff are polite and always do a good job.
"I am happy with the carers"
I am happy with the carers at NDH care. They are willing to help me with aging and things above and beyond. They communicate with me.
"I do recommend NDH"
My experience of NDH has been very good. Should a problem occur, a quick phone call will resolve it. However, I have had no real problems and have had carers who not only care for my physical needs but my mental and social health TOO. I do recommend NDH through my personal experience.
"Extremely likely to recommend"
Efficient, Helpful, Friendly
Dear Wayne
We wanted to take a moment to express our heartfelt gratitude for the positive feedback you provided. Your kind words truly mean a lot to us, and we\'re thrilled to hear about your positive experience with our services.
We\'re delighted that you found our services valuable and satisfying. Your feedback helps us understand what we\'re doing right and motivates us to continue delivering the best possible care.
If it\'s convenient for you, we would greatly appreciate it if you could share a bit more about your experience. Any additional details or insights you could provide would be immensely valuable, not only for our team\'s morale but also to help us enhance our services further.
Your perspective matters, and the more specifics we have, the better we can address the needs and preferences of our valued clients. Your feedback could also serve as an inspiration to our dedicated staff, boosting their confidence in the exceptional care they provide.
Thank you once again for taking the time to share your thoughts with us. We genuinely appreciate your support and look forward to continuing to serve you with the same level of excellence.
If you\'re able to share more details, please feel free to reply to this email info@ndhcare.co.uk, or you can reach out to us at 07877. We\'re here to listen and learn from your experiences.
Warm regards,
Anil Gajera
Director
"They are all very good"
They are all ok
Dear Feedback provider
We wanted to take a moment to express our heartfelt gratitude for the positive feedback you provided. Your kind words truly mean a lot to us, and we\'re thrilled to hear about your positive experience with our services.
We\'re delighted that you found our services valuable and satisfying. Your feedback helps us understand what we\'re doing right and motivates us to continue delivering the best possible care.
If it\'s convenient for you, we would greatly appreciate it if you could share a bit more about your experience. Any additional details or insights you could provide would be immensely valuable, not only for our team\'s morale but also to help us enhance our services further.
Your perspective matters, and the more specifics we have, the better we can address the needs and preferences of our valued clients. Your feedback could also serve as an inspiration to our dedicated staff, boosting their confidence in the exceptional care they provide.
Thank you once again for taking the time to share your thoughts with us. We genuinely appreciate your support and look forward to continuing to serve you with the same level of excellence.
If you\'re able to share more details, please feel free to reply to this email info@ndhcare.co.uk, or you can reach out to us at 07877. We\'re here to listen and learn from your experiences.
Warm regards,
Anil Gajera
Director
"Caring, clean, help, meals, meds."
Carers are understanding and kind, they keep things clean, help with my favorite meals, and make sure I take my medications.
Dear Mr. Vera
We feel pound to provide you care and support from last more than 3 years.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"Carers got good communication skills"
Carers always makes me feel comfortable and always chatting to me. They help me my personal care and they always observe my skin and let me know if I have any changes.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"Very good"
The carers are very good.
Dear Laurene
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"It's been ok"
It's been ok.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"Good with personal care"
I am having regular care staff who provide excellent service, they are punctual with the timings and they know very well to support with shower and other personal care
Dear Teressa
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"good work by care staff"
Carers communicate with me, they know about my carer need, I don't need to telling them what to do. They are nice girls
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
"Very good carers"
My regular carers are so good I don't have to ask them to do any tasks they do automatically and always ask me if I need anything else before they leave
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very helpful"
All my carers are very helpful and friendly in very happy with them all
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very good service"
I'm happy with all care received
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Greatful to have my carer"
I'm very happy with my regular carer... She knows what I need and what I like to eat... I don't have to ask her for anything she just does everything without me asking for it
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very good"
Carers do a very good job and always makes me comfortable and then leave
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very pleasant experience"
Carers are very friendly and cooperative. If any concerns Carers straight away inform family.
Good communication
Pleased with them.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Good experience"
Carers are doing what they supposed to do.
Happy with them
In general pretty good, nice and friendly
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very good management"
We had a little issue sometime ago but when I spoke to the office they sorted it out straight away and now im very happy with all care received....thank you NDH
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Excellent service"
Very glad to have such caring carers they always put my opinion first and makes me feel comfortable
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Fine with carers"
I am very happy and comfortable with carers as they now what actual my mom need.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very Good"
Everything they do what I want.
I don't need to say anything all the time
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very good"
Very good carers they always listen to my concerns and help me out in any way
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Carers have been very very good"
Very helpful carers
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Excellent carers"
I wouldve given them 10 stars if I could I'm very happy with the carers they are helpful and gentle with me
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"No trouble"
Carers come and do their job very well
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"All the carers are doing very good"
If u could give then 10 stars I would
Im very happy with all the carers and all care is received in a respectful way
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Very greatful for the help we get and the car"
Very good and very helpful
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Carers are very excellent and very helpfull"
Carers always makes me feel comfortable and help me out in any way I need
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"All the carers are excellent"
Very good service
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Hardik Patel
Deputy Manager
NDH CARE LTD
"Good experience with company"
I have good experience with carers and care company. I never had any complain with them
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : infor@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
NDH CARE LTD
"Good"
Carers know my needs and I am happy with them
Dear Mr. Whittingham
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
NDH CARE LTD
"Very happy with carers"
I am happy with service and consistency. Also company send carers as my preference.
Thank you so much for your positive feedback about our care services. We are thrilled to hear that you had a great experience with our team.
We are proud of our dedicated team, and it is wonderful to hear that their hard work is reflected in your experience. Your positive feedback will be shared with our team, and we know it will be a source of motivation for them.
Thank you again for taking the time to share your experience with us. We appreciate your feedback and look forward to continuing to provide you with exceptional care.
If you have any future feedback, please do not hesitate to contact us by phone 0121 448 0568 or Email : info@ndhcare.co.uk
Sincerely,
Anil Gajera
Director
NDH CARE LTD
"I am satisfied with the service."
A the carers that help me are wonderful ladies. So all in all I am satisfied with the service. No complaints.
"Everything is going great"
Everything is going great, all the carers are polite and nice to me. Can't Complain.
"Happy with the service"
Our experience with NDH is excellent and well respected my father and mother are happy with the service. I also recommend other citizens so they get better service.
"Excellent"
Excellent
"Good"
Good
"Very good"
Very good carers.
"Okay"
Okay
"OK"
OK
"Very good"
Very good.
"Pretty good"
Pretty good, A part from when carer speak their language when in house.
"5 star"
5 star
"staff not qualified for adult care"
the problem is HR are not verifying that their staff does not have the skills required to care for an older adult. when you get in touch with them they say sorry and they continue with their behaviour repeating that my father showers two days a week and only when I am present do I ask them to please shower or shave him in another way they do not do it They are also very unpunctual
Hello,
I have received the feedback about your father and I am really sorry for the overall situation.
I\'ll be appreciate if you can drop me the email with details of your father and your name so I will contact you and try to resolve this concern ASAP.
Thank you
Hardik Patel
Deputy Manager
NDH Care ltd (Birmingham)
Email:h.patel@ndhcare.co.uk
"Excellent"
I’m very very happy and blessed with all carers . They all are helpful and wonderful.
"Excellent"
I’m very very happy and blessed with all carers . They all are helpful and wonderful.
"Inconsistent !!!"
I would be highly concerned if I was elderly, lived with dementia or similar. Until I can find an alternative i will be continuing to phone and email my legitimate concerns. I am fobbed off with mechanical responses and no consistent improvement.
Hello,
I have received the feedback about your mother and I am really sorry for the overall situation.
I\'ll be appreciate if you can drop me the email with details of your mother and your name so I will contact you and try to resolve this concern ASAP.
Thank you
Hardik Patel
Deputy Manager
NDH Care ltd (Birmingham)
Email:h.patel@ndhcare.co.uk
"Absolutely awful, no respect at all"
Mum having carers 4 times a day. Am carers we’re very polite. However clearly inadequate training. We stopped all pm calls, as standard of care was that poor. Examples not listing to mum begging to come off the commode, until I stepped in. Not cleaning or putting cream where needed, wearing the same gloves they had just done personal care with, to prepare drinks and offer food. Clearly no trained in infection control. I came down to mum on one occasion, hearing her say “ this is very embarrassing and undignified “ Mum had her bottom half clothing completely removed. For a toileting call. A supervisor had come unannounced and let herself in to do a spot check. To then say “ I called there was no answer” had no intentions of prior arranging. To then say mum needs 2 carers. When OT had agreed only one carer. Supervisor was rude and argumentative. They do not listen to any concerns you have, they argue instead. Hence to say we immediately finished them. I have huge concerns about elderly clients, who have no family. Worst agency I have come across!!
Hello,
I have received the feedback about your mother and I am really sorry for the overall situation.
I\'ll be appreciate if you can drop me the email with details of your mother and your name so I will contact you and try to resolve this concern ASAP.
Thank you
Hardik Patel
Deputy Manager
NDH Care ltd (Birmingham)
Email:h.patel@ndhcare.co.uk
"Wonderful"
Carers are doing their job as required
"Good"
Carers are polite and friendly with me
"Good quality carers"
I've been with Ndh care for the last 2 years. Carers providing me care politely and safely. They always askes my choice and needs.
"Best Carer"
All carers who look after me, are so good and well-behaving with me. Carer always asks me my choices. While giving personal care, they always follow privacy and dignity. Ndh and their carers are excellent, they always stand next to me.
"Best quality care"
I've been with NDH care for nearly 6years, and carers delivering care to me so polity and safely. I never again the care staff and management staff. Carers always ask about my choices and need and also, encourage me.
"All are excellent"
Carers are really good and i thank to everybody who looking after me all the time.
"Carers showed no compassion. And unsafe"
We had the carers in 4 times a day. On the first visit the young carer approached the bed and shook my mu on her shoulder repeating hello hello hello several times. The carer was reminded of my mums name. They then tried to roll my mum while she was in an upright position until we had to stop them to tell them that she needed to be laying flat for this. Continued to roll my mum around the bed like a piece of meat without even telling her first what they were about to do. They didn't understand when we told them that the night bag needed to come off the catheter, just leaving the day bag on. After finally getting them to understand watched them take over 5 minutes to do this 30 second job. Finished the rest of their care very poorly. Then scanned out and got their coats on and opened the front door. At which point we stopped them to ask why they had left my mums bed in the highest position. When every half decent carer knows that it should always be put into the lowest position possible in case the patient falls out. One of them then had the audacity to argue that she was just going to do it. Even though she had opened the front door. We made some phone calls and told the powers that be that we didn't want them near our mum ever again.
Incompetent and unsafe.
Hello,
I have received the feedback about your mother and I am really sorry for the overall situation.
I\'ll be appreciate if you can drop me the email with details of your mother and your name so I will contact you and try to resolve this concern ASAP.
Thank you
Nilesh Salunkhe
Manager
NDH Care ltd
Email:nilesh@ndhcare.co.uk
"Helpful"
I have had carers for a long time. The ones in ndh are really helpful and will always go above and beyond if asked.
Reply from NDH Care Ltd
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"All good carers"
This is my 4th year with NDH care and they are brilliant. They always look after me, support me and safely transfer me from one place to another place. The care staff is always behavior polite and nice to me.
Reply from NDH Care Ltd
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Great experience"
Carers and office staff are great at their Job.
Reply from NDH Care Ltd
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Good"
Good
Reply from NDH Care Ltd
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Excellent timing"
Carers have been on the time I wanted. They are good at doing tasks. And their communication is better, you can tell they are well trained
"Good service"
Good service and staff.
"Carers very caring"
Carers very caring, professional, polite but timing given by office staff to carers needs clarification and stability.
"Amazing carers"
My mom and dad needed care and NDH has been brilliant. The carers where able to pick up what needs doing after 2 visits and they where able to hold conversations with them. The office people are always quick to deal with any changes as well. Thank you NDH for everything.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Its great when dad has his regular carers"
Its great when dad has his regular carers. When a new carer is sent it can be difficult and upset my dad.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Good experience with carer"
Good experience with carer, pleasant, chatty, supportive above and beyond our requirements.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"All are very good"
All are very good.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Outstanding"
Outstanding.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Very Professional"
Mainly the same carer but occasionally, I have new ones. On the whole, Very Professional.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Arrival time too early some days"
Arrival time too early some days and bit erratic.
Thank you for feeding back about your experience at NDH CARE LTD.
We really appreciate for your feedback and we will look forward to resolve the issue.
Thank you and Best Wishes
"When I have new carers I find it difficult"
When I have new carers I find it difficult.
Thank you for feeding back about your experience at NDH CARE LTD.
We really appreciate for your feedback and we will look forward to resolve the issue.
Thank you and Best Wishes
"Very caring and very well satisfied"
Very caring and very well satisfied.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Very good service"
Very good service. Carers are always very polite and caring with kindness.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Service good"
Service good, But could do bit more communication with care company and customer.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"In week lovely ladies"
In week lovely ladies. Weekends not the best.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Carers are excellent"
Carers are excellent and always willing to do over and beyond.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"The carers are kind, respectful and caring"
The carers are kind, respectful and caring. They also make a conversation with us which is lovely.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Polite & friendly"
Carers are polite, friendly, and always on time.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Good"
Good
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Excellent"
Excellent
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Excellent service"
Excellent service, can't ask for more.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"New carers must have knowledge."
New carers must have knowledge.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Friendly and efficient"
Friendly and efficient.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"I think the gifts are wonderful"
I think the gifts are wonderful
Thank you for feeding back about your experience at NDH CARE LTD
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Very good care staff"
Every care staff knows their duty well. They caring after me every time.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"I always treat them with respect"
Some carers don't speak English (They do not understand me and I have difficulty in understanding them) I always treat them with respect
"Carers are more important"
Carers are more important supporting for personal care, medication and regarding medical needs.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"My wife getting better after the care"
My wife getting better after the care provided by NDH Ltd.
Thank you for feeding back about your experience at NDH CARE LTD
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Appreciate the help"
Appreciate the help.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Good service"
Good service on time.
Thank you for feeding back about your experience at NDH CARE LTD.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and we appreciate if you can provide more details and comments.
Thank you and Best Wishes
"Excellent Carers and management."
I am very happy with all the carers and the company; they are good listeners. Carers always respect my wishes by listening to them and makes me comfortable. I really those carers who caring me in covid 19n period. Special thanks to the carers who also helps me with my shaving and making me feel fresh, they always talk to me nicely and spend time with me talking and making me laugh. All NDH Care staffs are very professional and polite. Also, Management staff are so polite and untestable. Whenever i need cares on my time period, management staff always help me on it and fulfil my wishes. Thank you NDH Care for looking after me so well.
Thank you for feeding back about your experience at NDH CARE LTD, your kind words have been shared with the care staff and other department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and comments.
Thank you and Best Wishes
"Good service"
Carers provide a good service, however the office could be more efficient with regards to carers routes and locations of service users.
"Extremely likely"
Extremely likely to recommend to family and friends.
Thank you for feeding back about your experience at NDH CARE LTD, your kind words have been shared with the care staff and other department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and comments.
Thank you and Best Wishes
"Likely to recommend"
Likely to recommend to family and friends.
"The care is given in good manner"
The care is given in good manner.
Thank you for feeding back about your experience at NDH CARE LTD, your kind words have been shared with the care staff and other department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and comments.
Thank you and Best Wishes
"All cares are excellent"
All cares are excellent.
"Overall the work of the careers is good"
The careers always respond to my child’s needs. They feed and dress him well however the only problem is consistency with carers as they keep changing on a daily basis. it would be more convenient to have the same 2-3 carers who can alternate on days.
Thank you for feeding back about your experience at NDH CARE LTD, your kind words have been shared with the department concerned.
We apologise for any inconvenience, we understood that staff consistency is very important, we would like to assure you that we are working hard to improve and maintain staff consistency and Please can you email (info@ndhcare.co.uk) or call (0121 448 0568) and provide us more details.
Thank you and Best Wishes.
"Carers and NDH both nice"
My dad get excellent care. All carers who visit just treat like family member. Carers do excellent job. Well trained, constituency of carers. Recommend to my friends and family & really appreciate the effort of carers in such tough COVID 19 situation
Dear Mr. Shaeed
Thank you so much for taking the time to leave excellent feedback and kind word.
We are delighted to hear that you had such a great experience with our care service.
I\'m glad to hear that our care staff and management staff providing quality care to your father. We will definitely relay that message to the rest of my team and care staff.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Thank you
NDH CARE LTD
"No engagement, don't come at the right time"
Never engage with my nan, she is bed bond, they often leave her with a tray on the bed which makes it hard for her to use the commode.
Often don't stay as long as they charge for, they often come too early for the evening visit, which means her heart medication at the wrong time.
Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we\'d be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.
"Sometimes they are ok, sometimes not"
Some are alright. They frequently get my medications wrong & don't give me my painkillers, a few have told me I'm not allowed medication when I am.
Carers change too often for me to know who they are.
Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we\'d be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.
"No consistency in carers."
Leave bed bound client with tray & lunch, creating a H&S issue when she tries to get to the commode on her own. 1 carer gave her a slice of frozen bread from the freezer, despite the fact that there was fresh bread in her bread bin.
Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we\'d be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.
"Massively incompetent, complete lack of care."
This company are the very reason why there needs to be an overhaul of the care system and the companies in the industry. My dad has been a user of this company for over 6 months and they are useless. Most recently he woke up feeling unwell, this was bought to the attention of the worker, who did nothing to help him, once they had left an ambulance was called and he was taken to hospital. where he was diagnosed with a chest infection. The workers are clearly poorly trained and the company are not fit to be in the business they are in.
The Care Quality Commission inspected this company in July 2021 and their report states that the company 'Requires Improvement", which is an understatement... I wouldn't trust this company to look after a stray dog, let alone an elderley person.
Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we\'d be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.
"No engagement with the client"
Sometimes staff doesn’t have proper training. No engagement with the client.
Thank you for your feedback. We take customer feedback seriously to improve the service and learning delivered to our citizens.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
To help us route your complaint to the appropriate department who can address your concerns, we\'d be grateful if you can provide us with additional details by contact us on 0121 448 0568 or email to complaint@ndhcare.co.uk to discuss about your concerns.
"I have received excellent treatment"
I have received excellent treatment and all staff have been lovely.
Thank you for taking the time to leave us such a fantastic review! We\'re happy to hear that you are happy with our care and support . Your satisfaction and safety is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
If you can contact us on 0121 448 0568 or bye mail info@ndhcare.co.uk to provide more details and care staff name so we can appreciate relevant care staff.
"Very good help and care provided"
Very good help and care provided. Phoned the nurse at the right time also took extra care with medication,
Dear Carol
Thank you for taking the time to leave us such a fantastic review! We\'re happy to hear that you are happy with our care and support . Your satisfaction and safety is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
"They have looked after my mother well"
Had a good chat with carers. They have been very helpful during this tough time. They have looked after my mother well.
Thank you for feeding back about your experience at NDH CARE LTD, your kind words have been shared with the care staff and other department concerned.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We really appreciate for your feedback and comments.
Thank you and Best Wishes
"The care staff has been very helpful"
The care staff has been very helpful. One of the staff member helped in getting the groceries on time and when in need the most.
"Good care provided"
Good care provided. I love my carer.
"Fine and nice staff"
Fine and nice staff. When can keep regular staff.
"No complaints"
No complaints.
"Good"
Good
"Good service provided"
Good service provided.
"Good and helpful service"
Good and helpful service
"Poor"
Poor
"Quite good"
Quite good
"Wonderful experience"
I have a wonderful experience with this service. If I could afford it I would have employed one of their staff.
"Pleasant and helpful"
The staff is always pleasant and helpful.
"Very happy with the service."
Very happy with the service.
"The staff is friendly"
The staff is friendly and arrive on time. They do the tasks quickly and efficiently.
"I have been looked after very well"
I have been looked after very well by my carers.
"OK"
OK
"My experience has been good"
My experience has been good but there is room for improvement for some staff.
"Upset client"
The care provided by carers is fine, however, we have requested on many occasions to send the same carers. This was promised by NDH, however wasn’t fulfilled. This makes the client upset.
"They have looked after my mother well."
Had a good chat with carers. They have been very helpful during this tough time. They have looked after my mother well.
"Good"
Good
"Poor"
Poor
"Very good"
Very good.
"All carers are good"
All carers are good and taking care of my mother very well. Punctual with the time.
"Kind and friendly"
Mum is very content and I have total confidence in her carers. They are all kind and friendly. I trust them with my mum, their care changing her dressing is also lovely. All the staff members are great but the regular ladies are brilliant. Even after working hard all day they still smile and do a great job.
"Good and caring staff"
Good and caring staff.
"Carers look after my mother very well"
The carers do look after my mother very well and understand her needs.
"Verygood"
Very good
"Staff are abusive"
Staff were observed aggressively and illegally handling service users. Illegal moving and handling techniques were used such as the drag lift, which can result in serious injury, which is the reason for this being illegal. Also staff have low levels of communication skills in English, which contributes to the lack of conversation with service users and also takes away their rights. Service users are not spoken to during personal care and conversation is little to none. There is no care being provided for these individuals, purely just abuse. Also staff have poor and inadequate time keeping skills, often showing up to service users homes too late and not providing them with the amount of time they are scheduled to receive so they can receive the proper care in which they are paying for.
"All staff are friendly"
All staff are friendly and make my mother smile in these difficult times.
Dear Mr. Hopkins
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"Good and helpful."
I am happy with all the carers. All carers are good and helpful.
Dear Citizen
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"Very good care"
Very good care was provided during the times of COVID19. Excellent care and support by the staff.
Dear Citizen
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"The experience is very good"
The experience is very good. The carers provided help and support. The groceries were always taken care of, Which has been a great help during these times.
Dear Nelle
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"Polite and helpful"
The carers are polite and helpful.
Dear Citizen
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"The service has been very good"
The service has been very good & reliable.
Dear Citizen
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"it is shit"
it is shit and i fuckin hate the maniger and his wife called vaishali and they give shitty service
"Extremely Good and Recommend for them"
I have my dad and the carer are visiting to me dad. All carer are good and very polite. They are giving the personal care very properly and taking care of my father very carefully. Well trained carer are coming. All carer are taking care of the privacy and dignity of my father. Good carer and good company.
Dear Tina
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"Very Good Care Staff is attending"
The carer is coming to see my husband and all carer are good. Before entering the house, all are wearing the proper PPE and sanitise their hands. Carer is taking precautions for infection prevention as well. All carer are attending on time.
Dear Citizen
We’d just like to thank you for taking the time to write this review of care service.
Your review means a lot to us and lets us know we’re on the right track!
Thank you for your support during pandemic time, be safe and please contact us if you required any further support or have any concern.
Kind Regards,
NDH CARE LTD
0121 448 0568
inf@ndhcare.co.uk
"Worryingly poor."
We had an agreement for the care company to attend for 30 minutes a day, Monday - Friday at lunch to make and feed my mother who has dementia. During the time thay cared for her they faied to stop for 30 minutes 50% of the time, almost fed her a warmed up pork pie, left the key safe open after a visit and referred to my Mother as Darling instead of by her first name. 3 complaints raised by me to to NDH and I am still waiting for a response.
Dear Paul
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us get better.
We are looking into this issue and hope to resolve it promptly and accurately.
"Good carers"
My mother-in-law has good carers, cannot fault them.
Hi
Thank you very much for your feedback.
We really appreciate for your time to give your feedback about our service, feedback is very important for us to provide quality care service and improve our practice.
Kind Regards,
NDH CARE LTD
"Carers have been very helpful."
Carers have been very helpful.
Hi
Thank you very much for your feedback.
We really appreciate for your time to give your feedback about our service, feedback is very important for us to provide quality care service and improve our practice.
Kind Regards,
NDH CARE LTD
"My mother feels safe with carers."
All carers are well trained, wearing PPE to protect my mother and my family. My mother feels safe and comfortable with carers.
Hi
Thank you very much for your feedback.
We really appreciate for your time to give your feedback about our service, feedback is very important for us to provide quality care service and improve our practice.
Kind Regards,
NDH CARE LTD
"Excellent all around"
Excellent all around. Staff prompt, polite and do their job well.
Hi
Thank you very much for your feedback.
We really appreciate for your time to give your feedback about our service, feedback is very important for us to provide quality care service and improve our practice.
Kind Regards,
NDH CARE LTD
"Very good care"
Very good care. Carers are very respectful to us.
Thank you very much for your time to give us your feedback about our care service.
We really appreciate for your comments.
"Excellent job"
All the carers do an excellent job of caring for my wife.
Dear Mrs Teece
Thank you very much for your time to give us your feedback about our care service.
We really appreciate for your comments.
"I would like a weekly rota of staff"
I would like a weekly rota of staff who are on shift each day. I would also like to get a monthly bill for me and the Birmingham city council.
Dear Mrs. Hall
Thank you very much for your time to give us your feedback about our care service.
We really appreciate for your comments.
I already forward your request to relevant team to look in to your request and someone from our team will get back to you.
Thanks you
"Exceptionally caring"
All carers have been outstanding and exceptionally caring.
Thank you for your feedback. We really appreciate for your comments.
"Helpful and friendly"
All carers are helpful and friendly.
Dear Mrs. Kelly
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Reliable and honest."
Our carer is very reliable and honest.
Dear Mr. Hughes
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Really good"
Really good
Dear Miss. Ray
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Excellent"
Excellent
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"We are very happy"
We are very happy from the worker caring for our daughter.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Reliable timely service"
Reliable timely service with good communication, respect and dignity.
Dear Mr. Chauhan
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Punctual, hard working and honest."
Punctual, hard working and honest.
Mr. Said
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Always on time"
He is always on time. He also looks after me very well.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Very caring and attentive"
We find all the staff members very caring and attentive. Mindful of my dad’s dementia.
Dear Mr. Pathan
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"The service is alright"
The service is alright and accurate.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Helpful and polite"
Sometimes carers are not on time but they are very nice, helpful and polite.
Thank you very much for your feedback and comments, i do apologies for carer turn up late.
Please can you contact us on 01214480568 or email info@ndhcare.co.uk
we will more than happy to resolve your timing issue.
"Very helpful and nice"
I am very pleased with them. They are very helpful and nice.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Friendly people"
Friendly people always willing to help mom, if they can.
Dear Miss. Bish
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Carer goes the extra mile."
Turns up on time, buy newspapers, take dad for a walk. Is also very caring & understands dementia needs. Carer goes the extra mile.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Wonderful Carers"
NDH has been caring for my father for about two months. We have found wonderful carers. They go on the extra mile for my father and he is really happy with their service.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"Some of the staff are excellent"
Some of the staff are excellent, others need to do more for mom.
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
Please can you call or email us to provide more details about which staff is doing good and which are required improvement so we can take appropriate action to ensure that your mother received quality care.
"Excellent"
Excellent
Thank you very much for your feedback and comments about our care service.
We really appreciate for your comments.
"OK"
OK
"Some carers are very good."
Some carers are very good.
"Good Care"
Generally good care.
"Really Friendly"
Really friendly girls, very respectful to my mom.
"Very Good"
I enjoy it very much the carers are very good.
"Extremely good"
My experience with NDH Care is extremely good. I would recommend them to everyone.
"I feel safe"
I feel safe, carers wear gloves, masks, uniform and ID.
"Good"
Care service very good until you change the carers - then not so good.
"Very good"
Very good.
"I am satisfied"
I am satisfied with the care received.
"I feel safe"
I feel safe because carers always wash their hands and wear gloves and face masks.
"Quite happy with the service"
Quite happy with the service at the moment.
"Very Helpful"
The girls are very helpful and always happy.
"OK"
OK
"Everything is good"
Everything is good with carers and this company.
"Good experience"
Overall good experience from carers.
"Good"
Good
"Good experience with the carers."
Good experience with the carers.
"My experience is fine."
My experience is fine.
"OK"
OK
"Unhappy about the time when carers attend"
I am very unhappy about the time when carers attend. I am never sure of the time they will arrive.
"Male staff isn’t polite"
The male staff isn’t polite and doesn’t do as I request.
"Happy with the carers"
The family is happy with the carers. They keep us informed about her wellbeing.
"Nice and friendly"
I was worried about how my dad would be with carers but because they are all really nice and friendly and we can have a laugh with them, we're okay.
"Brillant"
Our thanks for all the help, Brillant.
"Friendly and Helpful"
They talk to me nicely. They are very friendly and helpful.
"Excellent"
Excellent
"OK"
Some carers are not as bothered as some of the better more caring ones.
"Good care"
Looks after her legs that can get sore. Can deal with the fact that she is deaf.
"Good and experienced carers"
Good and experienced carers. Taking very good care.
"Good carers"
Good carers. Taking good care of my husband.
"Good"
It's been good so far.
"Excellent service"
We are receiving an excellent service from NDH. All the carers are lovely, kind to mom, reliable, and respectful.
"OK"
OK
"I am happy with regular carers"
I am happy with regular carers to come to my mom as she is used to them and they know her needs. When new carers come its difficult as they don't understand my mom.
"Very good care"
Very good care, always punctual, good attitude towards the family. Overall a very good service,
"They are very polite and respectful"
They are very polite and respectful to my wife. They always try to do there best with my wife.
"Excellent"
Excellent, very good staff.
"Experience not so good."
Experience not so good.
"Good staff"
Good staff friendly and caring.
"Lack of communication"
Lack of communication, still carers don't always listen and seem to lack basic common sense.
"I am happy about the service."
I am happy about the service.
"Good care"
Good care overall and good experience.
"All ok"
All ok
"Good"
Recommended with regular carers.
"Good service"
It's been good service.
"Really good service"
Carer has always been punctual and I like having a regular carer. Any issues have always been resolved. Carers that actually care and listen to the user.
Dear Citizen
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations! and arrange regular carer to provide care and support to you.
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"Generally pleasant staff."
If we have had a problem, NDH have always responded to our concerns.
Carers always wear uniforms which is reassuring the patient.
Sometimes when a new Carer has been allocated, there has not been an integration and hand over process. For instance a new Carer would ask the patient for information about where to find medication or food but because of Alzhimers the patient did not understand how to respond.
Dear Carol
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations!
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"NDH care provided great service"
So far NDH care provided great service. Occasionally had to call office and they are helpful in resolving any issues. I would like to keep my regular carers as my condition is very complicated and it’s good to have someone who knows how to react as they have been told. I am struggling to explain to all new carers all about it. So please let them be trained by someone who knows me.
Dear Citizen
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations!
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"Thank you NDH."
When we started with company, first week or 2 was a struggle, as we had to settle with care system. But now I am happy and appreciate every single carer visiting me. All of them are helpful and caring. Thank you NDH.
Dear Citizen
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations!
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"Outstanding carer, Very supportive"
My father receiving care from NDH CARE from last couple of months, carer remembers everything my father talk about. carers treats my father with respect (he has dementia). carer always checks father wearing his falling alarm, carer keep and eye on my father health and always report me if any concern.
Dear Kelly
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations to support your father.
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"staff nit trained wear dirtt uniform never on"
I would never reccomend this companythey dont careand cause more stress to xclient have to tell xarers how to mop they dont speak english ndh should be shut down carers leave dirty bags in landingwhwn i ring office to complain no one wants to listen or take ownership
Dear Hardeep
Thank you so much for sharing your experience with us. We want you to feel comfortable to sharing good or bad experience with us.
I am so sorry that your experience with us fell short of expectations.
I also want to thank you for giving us a chance to make things right.
As soon as you raised your concern we log in your complain, one my supervisor visit you couple of time and also carried out staff observation and spot check.
we took reasonable and appropriate action to resolve issue.
Thanks
Anil Gajera
Manager
"Carers are nice, polite and helpful."
I am happy with care and support provided by NDH.
All girls (carers) are nice and polite and helpful. All the issues from the past has been solved in no time.
Thank you and keep good work.
Dear Citizen
Thanks for taking the time share your feedback with us. It means so much when our best service user (citizen) share their experiences.
I am glad to hear that we were able to meet your expectations!
Kind Regards,
Anil Gajera
Manager
NDH CARE LTD
0121 448 0568
"They do not care"
Leave their dirty gloves ne regards to health and safet always hurry and late not professional at all carers come filthy uniform and smell
Thanks for your feedback, please can you contact to office on 0121 448 0568 or send email to complaint@ndhcare.co.uk, we happy to resolved any issue or concern.
We provide required PPE and Uniform to our care staff, we provide training and monitor them to ensure that they provide good quality care.
Thanks
Manager
NDH CARE LTD
"Carers not helpful"
High fluctuation of carers, all good ones ran away. Carers never on time and in a hurry. Carers not helpful (won’t make scrambled egg or heat sausages). Carers are mostly young girls not appropriate to handle some chores. Carers are not polite and their English is not good as well.
Dear Mr. Kral
Thank you for taking the time to provide feedback about the NDH CARE LTD. We are sorry to hear the concerns you have raised. We will take complaint seriously and carried out internal investigation and take appropriate action to ensure that you have regular carer who can speak fluent English, ensure that they attend call on time and support with your needs and choice (support you with make scramble egg or heat up sausages). We will call you and arrange meeting with you to get more details and ensure that you happy with complaint outcome and you happy with care and support.
Thanks
Manager
NDH CARE LTD
"Good service"
Good Service
Dear Mr. Owen
Thank you very much for your feedback, we really appreciate for your time to complete feedback.
Thanks
NDH CARE LTD
"No star the service is very poor."
Dad was not look after properly. He was left to sit all day in wet cloths. Carers haven’t got any care qualifications or training in food hygiene, manual handling or giving of medication.
Hi
we appreciate for your feedback and apologies for any problem your dad facing.
Please can you call to 0121 448 0568 or email complaint@ndhcare.co.uk to raised your complain, we happy to work together to resolve issue.
we always provide training to care staff, including moving and handling, food hygiene.
Thanks
NDH CARE LTD
"very good service"
I am happy with carers, very good service
Dear Mr. Hammod
Thanks you very much for your time to give your feedback.
Thanks
Manager
NDH CARE LTD
"Thank you very much to look after my mom."
Ndh care staff who provide excellent care of my 85-year-old mother who has diabetes and congestive heart failure. In a very short time, carer has proven to be a precious asset in our lives. She has a level of experience and understanding that is important at this stage of my mom’s life. She also is a great communicator and is in touch daily with me through texts and calls. She sends me pictures of the excellent food she prepares for Mom and helps her with walking with zimmer frame.
Dear Mrs. K. S
Thank you very much for your time to give your feedback.
Kind Regards,
Manager
NDH CARE LTD
"I am more than happy with the care I receive"
I have recommended the care provider to a friend. I am more than happy with the care I receive. I get to see care supervisor every Saturday and she is brilliant.
Thank you very much for your feedback.
"Very happy with my carers"
Very happy with my carers. They are always on time and look after me very well. The care supervisor is also very good.
"Very happy with the carers"
Very happy with the carers. I have regular carers.
"They are helpful and respectful."
Carers are always on time and understand my needs. They are helpful and respectful.
"I am so pleased with the care I receive."
Very good carers and I am very happy. Whenever I have called the office I am treated with respect. I am so pleased with the care I receive.
"Happy with service"
Getting on good, happy with service, no concerns. Carers are cleaning the kitchen, washing dishes and wiping the table properly.
"Excellent Service"
Excellent Service
"Good"
Good
"Very happy"
Listen to my care needs and promote Independence.
"Good Experience"
Very good carers and management staff.
"Enjoying"
On time, good communication and lovely people
"No Trouble"
Happy with care
"Outstanding"
Goes above and beyond to help me live a good quality of life and promote my Independence.
Thank you very much for your feedback.
"Very Happy"
Excellent care staff. Very caring and always sit and chat with me. Make sure I am happy before leaving.
Thank you very much for your comments/feedback about our care service, i really appreciate for your feedback.
"Satisfied"
Very happy with service provider. Carers are always giving me choices and helping.
Dear Mrs. Dandy
Thanks for your comment.
"Good Care"
My carer is very good he is there for me and help me with every thing.
"First Class Care"
My two cares are excellent. very loving and caring ladies. Nothing is to much trouble for them.
"Satisfied"
I am satisfied with care I am receiving.
"Promote my independance"
Carer always ask me what I want, and is patient and kind.
"Caring kind staff"
Staff are always happy to make my mother feel comfortable and safe
Thank you for your feedback and it's a pleasure to care for your mother.
We happy to work together to provide best care to your mother.
Thanks
NDH Care
"Excellent"
Make me feel safe - and happy - look forward to seeing them
"Very Happy"
One main carer, another one to cover. Not a different one everyday as it happened when my main carer was on holiday. Once had to wait for an hour.
Thank you very much for your time to complete feedback form and post it online, we really appreciate.
We will ensure that your care consistency and quality of care maintain all the time.
I am sorry to hear that once you had to wait for an hour for carer, i will ensure that its not happen again and if carer running late then we will definitely inform you in advance.
"Help me to stay in my house"
Good carer. She has a good natter with me.
"Excellent"
Excellent
"Very good service"
Happy with all carers. They are all excellent
"Improved quality of life."
Improved quality of life and maintained my independence. Treated with dignity and respect and reacted promptly to my needs.
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear that you happy with our care service.
"Friendly and helpful"
The care service are welcome and helpful. Would recommend this care provider.
"Agency and staff have been very helpful"
Staff very personable and conscientious and helpful, although they do seem under pressure to manage to get between clients.
"Happy with regular cover"
Very happy with my regular cover
"Wonderful carers"
Wonderful carers and team leader. They make sure I have everything before they leave. They give me a choice of what I would like to drink.
"should be closed down"
rude staff not carers they do their job
manager and other all should be sacked
