Recently started care for my mother. Omnia from the very first contact were very professional and treated me and my mother like we were part of the family. The care staff are very attentive and treat my mother with respect all the time.
this is the first time i am receiving care and the staff are very good, they do everything i need and i feel safe with them they make me happy and i get the food i like to eat.
Incompetent, inconsistent with care calls and times, inexperienced and untrained to meet complex care needs. Communication is not fed between staff - all this leads to safeguarding and health risks (mentally and physically) for service users and their families. They should get weekly CQC monitoring inspections to bring this shoddy trifling company up to minimum standards.
My wife is bedbound and needs full-time care. Me alongside carers who come three times a day support and help her. The carers are good and helpful but only issue is the time they come at. In the morning they come at 10am and then in the afternoon they come at 4pm. In the evening they come at 7pm. which leaves us without any support till 10am in the morning (For nearly 14 hours). I want them to come early in the morning and late in the evening. I have taken this issue up with the manager number of times but nothing has changed.
Worked here for a while,no telephone manner, change clients times when it suits them to fit other calls in,miss ca?ls and when clients ring to sèe why, they lie ,or they sayI will sèe whats happened,and never gets back to them, this happens on a regular basis, when you put things in the log book to correct the other carer ,that carer , rings office and they tell them to rip the page out and give it to office ,so nothing can be seen by family,they can't keep there staff because of there attitude, when something goes wrong they close rank,never have I had to experience rude,and liars like them.cant understand most of there employees or understand there writing, it's shocking,