"Negative rehabilitation staff"
I was admitted for rehabilitation following a major stroke. Staff were negative and unmotivating and told my family that I was not going to get any better. It was very distressing being told this and almost made us question why I was sent there for rehabilitation if they didn't think I could get better. Despite their opinion and with the support of my family I have made a good progress with my recovery.
"Very good and helpful"
The nursing staff and doctors are very good and helpful. The clinics are usually less busy so I can usually get seen on time.
Thank you for your feedback about Moseley Hall Hospital, it\'s really appreciated and we\'re pleased your experience was positive. If you\'d like to give us more details about the ward and team who cared for you, so that we can share your comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
BCHC Patient Experience Team
"Food was too expensive and no water dispenser"
Food was expensive for family of visitors and why is there no cool water dispenser in the restaurant for staff and visitors!
I know you want to make a profit by selling water bottles from the chiller but that is just not good service!
Thank you for your feedback about Moseley Hall Hospital. We\'re very sorry your experience was not positive and your comments will be shared with the appropriate teams. If you\'d like to tell us more, or you\'d like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Friendly, informative, empathy shown"
Visited lymphoedema clinic. Appointment with staff member who listened, acknowledged and showed full empathy when discussing future outcome. Gave advice and explained ongoing choices. Due to her empathy I felt listened to and encouraged. A big thank you to her for taking the time to listen and understand.
Thank you for taking the time to tell us about your experience with our Lymphoedema Clinic, it\'s very much appreciated and will be shared with the team.
Patient Experience Team
"Started physio straight away"
Started doing physio straight away but I couldn't do a lot and found the care at home better. I saw more of an improvement then.
Thank you for your feedback about Moseley Hall Hospital, it\'s really appreciated. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Brilliant rehab care"
Rehab care was brilliant. They helped me get back to walking and talking. They said my recovery was amazing.
Thank you for your kind feedback about Moseley Hall Hospital, it\'s very much appreciated. If you\'d like to tell us more about the ward or service who cared for you so that we can share your comments with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"The wrong medication"
My husband was sent home with the wrong medication. The nurse said the medication hasn't been changed. Been informed that the OT is managing the wards and my husband has been taking it for a couple of weeks.
Thank you for your feedback about Moseley Hall Hospital and we\'re very sorry for your husband\'s experience. We can look into this in more detail if you call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Alright"
They're alright
Thank you for your feedback about Moseley Hall Hospital. If you\'d to tell us more about your experience so that we can share this with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Didn't encourage me to get out of bed"
I spent three weeks here for rehabilitation after a stroke. The nurse wasn't very encouraging to get out of bed. They just said no and I was getting myself up and walking because I didn't want to give in.
Thank you for your feedback about Moseley Hall Hospital, and we\'re sorry your experience was not entirely positive. If you\'d like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bhc@nhs.net.
Patient Experience Team
"Too much talking"
I was offered SALT and rehab. The only thing I would criticise them for is on the nights they were talking to each other, too much talking amongst themselves and there were zero to none of them as it was.
Thank you for telling us about your experience at Moseley Hall Hospital, and we\'re sorry about the noise on the ward at night. If you\'d like to tell us more about this, so that we can look into it, please call our Patient Advice & Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"They were brilliant"
Rehab was the best. They taught me how to walk and talk again. They were brilliant. A much better experience than another hospital.
Thank you for taking the time to tell us about your experience at Moseley Hall Hospital, we\'re very pleased it was positive. If you\'d like to tell us more about the Ward you were on so that we can share your feedback with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Best hospital going"
I had rehab after my stroke and the staff were brilliant. They made me comfortable. The best tea going and the best hospital going. Great bedside manner.
Thank you so much for your kind comments, we\'re really pleased your experience at Moseley Hall Hospital was positive. Feedback is always appreciated and will be shared with staff.
Patient Experience Team
"Not very useful"
Not very useful at all at the bladder and bowel service. They said they could have done the appointment over the phone and not face to face which I thought unnecessary.
Thank you for your feedback about the Bladder and Bowel Service, and we\'re very sorry your experience was not a positive one. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Cannot fault the care"
The staff were fine, I see three different people for half an hour but it isn't enough to get to know someone. Then I've seen someone regularly for the past 2 years. It took three and a half years for diagnosis. I have appointments every 6 months and my medication sent to my local pharmacy. I cannot fault the care here.
Thank you for your feedback, it\'s very much appreciated. If you\'d like to tell us more about which service cared for you at Moseley Hall Hospital, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.
Patient Experience Team
"Marvellous"
Marvellous at the rehab centre. The care was good. I am happy there.
Thank you so much for your feedback, it\'s really appreciated. If you\'d like to tell us more about the service you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Care and staff were phenomenal"
The best place. They taught me to walk and talk again and do everything.
The care was phenomenal. I was there the end of February until April. The best care and staff.
Thank you for taking the time to tell us about your experience at Moseley Hall Hospital. If you\'d like to tell us more, so that we can share your lovely comments with the ward staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Initially good, went downhill"
Various departments are better than others, SLT V.good,
Physio Poor, they gave up on my partner, suffered brain injury, would get agitated through no fault of his own, they just stopped said he was abusive and upset other patients in the gym, it’s so sad because he was progressing well, they took the opportunity away from him. General care some are good, others lazy, some just enjoyed winding him up.
Thank you for taking the time to tell us about your partner\'s care at Moseley Hall Hospital. We\'re very sorry this was not a positive experience. If you would like to give us more detail so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Good information provided"
I have been there once and the doctors gave me good advice and information on who to contact.
Thank you for your feedback about Moseley Hall Hospital. If you\'d like to tell us more about which ward or team cared for you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Excellent staff"
Referred for physio and rehab. They have been excellent. They called me when mom arrived at the hospital and also called to tell me she had left the QE
Thank you so much for your feedback, it\'s very much appreciated and will be shared with staff.
"She was on her feet within 3 weeks."
Excellent care, support and help provided to my mom for rehab after having covid. She was on her feet within 3 weeks.
Thank you for taking the time to tell us about your mom\'s experience, it\'s very much appreciated and your feedback will be shared with staff.
"Arranged for physio at home"
They assessed me and said that I didn't need any help from them and that I was okay. They arranged some physiotherapy. They came out to my house and that was helpful.
Thank you for telling us about your experience, your feedback is very much appreciated and will be shared with staff. If you\'d like to tell us more, you can contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Some people should not be carers"
I had a bad experience here. Some of the staff should not be carers. The doctor accused me of suicidal thoughts and it wasn't true.
Thank you for your feedback and we are so sorry you did not have a positive experience at Moseley Hall Hospital. If you would like us to look into this in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
"Some should not be in the job."
I was on the psychiatric ward and some of the staff should not be in the job that they are in. I felt some of the staff were cruel. Some were lovely.
"They looked after me very well"
I went there for mental rehab for 3 months after my brain surgery. They looked after me very well.
"They were brilliant."
They were brilliant, except for one. All in all they were really good. They discharged me once I told them I was ready.
"Did a MRI scan"
Found out I had a mini stoke, did a MRI scan and came back that I had a bleed on the brain.
"For rehabilitation"
For rehabilitation, was there from January for few weeks. Couldn’t walk or lift my arms, moved from Good hope to there. Had a blood infection and was send to QE. Had 2 scans and then ended up on a drip, once I was better I was sent back .
"Some patients were violent"
My husband was on a ward here not long before he died. I went to visit him and pressed the button to be let in. Some of the patients were violent and I didn't like him being on that ward with people with different levels of dementia. I was happy when he went into a care home.
"They were good"
They were good but after few weeks they send me back to QE physiotherapy department for further treatment.
"Nurse has been excellent"
Parkinson’s specialty nurse has been excellent.
Thank you for your feedback about the specialist nurse at MHH. I will ensure the feedback is shared.
Best wishes
Lynne
"Satisfied"
I have used their services twice and am satisfied by the help and information received.
Firstly apologies for delay in responding to your feedback.
Thank you for your feedback, it is always great to know that we are getting it right. It would be helpful if you could let me know what actual service at Moseley Hall you talk about.
If you can please contact me via email - anne.pemberton3@nhs.net
Many Thanks
Anne Pemberton
Patient Experience Operational mNager
"Extremely good hospital"
I was an inpatient at Moseley Hall Hospital for about 6 weeks. I was taken to Moseley Hall Hospital for rest and physiotherapy after I had suffered a spinal stroke. I am a coeliac as I have an allergy to gluten. The head of the hospital dieticians and catering department came to see me every day to work out my menu for the day. She was extremely kind and nothing was too much trouble. The nursing sisters on ward 4 were kindness itself and their nursing staff were also extremely kind to me. The physiotherapy unit for ward 4 helped me considerably as well. Moseley Hall Hospital is an extremely good hospital and I was treated extremely well there for which I am very grateful.
Thank you so much for taking the time to leave your feedback on your experience. It is really important to us here at Birmingham Community Healthcare NHS Trust that we provide the right care for people . I will ensure that the ward and the staff are made aware of your feedback.
If you would like to be involved in telling you story in more detail then please can you contact Anne Pemberton, Patient Experience Opertational Manager on 07713 089574 or email anne.pemberton3@nhs.net.
"Terrible restricted from speaking to patient"
My stepdad was referred here after having a head injury however myself and family have been restricted from speaking to my stepdad after his next of kin told the hospital to stop contact with anyone but him. The hospital have done exactly this and now my stepdad is left without his family support. They have took away his rights. The nurses do not help and will not allow us to have contact with him.
"Terrible restricted from speaking to patient"
My stepdad was referred here after having a head injury however myself and family have been restricted from speaking to my stepdad after his next of kin told the hospital to stop contact with anyone but him. The hospital have done exactly this and now my stepdad is left without his family support. They have took away his rights. The nurses do not help and will not allow us to have contact with him.
"ward 8 night staff absolutely shocking"
My mothers first night on this ward she was pulled about by her arms which hurt her, told to wipe her own bottom when she has no left side movement made to sit up the bed by herself, when I was on the phone and asked for the nurses name in question I was told her name was forgot, disgusting treatment for a elderly patient whose had a stroke
Dear Ms Butler
Thank you for raising your concerns about your mother's care and treatment when she was admitted to Moseley Hall Hospital. I am very sad to read about the lack of care and compassion you have described, and for the lack of support you received from a nurse when you called the ward.
In order to address this matter with the staff concerned, it would be really helpful to know more detail (your mother's name, date of admission, if she is able to describe the nurse involved). Please do contact me at your earliest convenience by email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 and I will be pleased to listen to the experience in more detail.
If you prefer, you may wish to request a meeting with the Team Leader and / or the Matron for the ward, and for this you would speak to any member of the ward team, or phone 0800 917 2855
I look forward to hearing from you at your convenience, and hope the remainder of your mother's admission is a more positive experience than the first 24 hours.
With kind regards
Alison Last
Associate Director of Patient Experience
