They're extremely patient with us and showed us how to administer insulin. So good and they said if I needed anything else to get in touch with them.
Not helpful.
Went to collect my meds after going in in person the week before being assured they would be in the next day. Only to be told there was no prescription for me. I was then told that the suppliers hadn’t sent my tablets. I asked why they hadn't informed me, they did apologise but this keeps happening and I literally was going to have no tablets and get severe withdrawal. This has happened 3-4 times now I have to keep going in and being told to come back tomorrow only to find they still aren't there. If they could have told me I could have tried other pharmacies but not bothering and then I run out completely is unacceptable. I have also been to be told my prescription wasn’t there only to call up later to be told it was the girl just didn't see them?!
It’s a real shame the shop and post office girls are lovely and friendly it’s just the pharmacists and their supporting staff let it down. Had to move they wouldn’t even accept my complaint!
Good. Helpful and good information.
Good customer service with excellent service delivery.
Reception staff have a very good level of customer service skills. They talk to patients in a very professional manner.
my perscriptions have been sent form my GP on the 02/03/23 and am still waiting i was promised they would be delivered on the 08/03/23 today is the 09/03/23 no delivery yet i dont think they realise how important it is
this is not for the first been left without meds
Since taking over from Lloyds the service is very slow, you have to wait a considerable time for prescriptions which have been sent over from the surgery days before. Last week they told me they hadn't received my prescription, so contact the surgery. I did and they reassured me it had been sent. I returned today and they queried me as to when it was sent. I explained the situation again. Eventually, after 5 people behind me were served they gave me my medication stating the delay was due to one of the medications being out of stock in their shop and having to wait for it to come. What utter rubbish. If that was the case why didn't they give me the other 3 medications and ask me to return for the missing one.
While I was waiting 3 other customers commented on how bad the service had become since taking over from Lloyds.
Went for booster to the manor pharmacy opposite the Royal oak.
In and out in 20 minutes(including 15 minutes, wait time afterwards)
Then popped over to Royal Oak for dinner. Win win
Amazing service always! lovely staff :)