GP Practice

Manor House Lane Surgery

GP Practice
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3.7
3.7
Based on 16 reviews

Reviews (16)

5.0
September 18, 2024

"The staff are all excellent there."

A good GP, they see me when I need to be seen. They explain things really well. The staff are all excellent there.

5.0
September 16, 2024

"Very kind staff"

Very difficult to get an appointment but the doctors and nurses are very kind.

5.0
August 6, 2024

"Helpful and compassionate"

The GP is very good there. They provide so much help and compassion with my mental health. The mental health service isn't any good, are no help. The GP gives me the information and the support that I need.

5.0
April 23, 2024

"I can get appointments quickly"

Really good. I usually get an appointment quite quickly. If you are happy to see anyone it's quicker.

5.0
December 14, 2023

"It's a fantastic GP"

Fantastic GP. They have helped me for and my parents for over 11 years. Things did change during covid but that was a national policy. I have a 7 year old with severe autism and they have been so helpful in referring him on and they sorted an EHCP for him.

5.0
October 11, 2023

"I can get same day appointments"

It's good. I call them and get through and get same day appointments with them. Really good.

4.0
March 7, 2023

"Helpful surgery but long waits to get through"

They're okay, been with them 30 odd years. Quite happy with them . Can't get appointments these days, I don't understand why it's that way. They're good though, and they have appointments over the phone, but they will see you face to face. You can wait up to an hour when calling, to get through but I don't give up because I don't want to go online. I find them very helpful.

2.0
July 28, 2022

"Contact details not updated"

The contact details of my mom was not updated and as a result she missed her appointment.

4.0
May 9, 2022

"I found them to be helpful"

I found them to be helpful and I haven’t had problems getting an appointment. But I would like to actually have a face to face appointment as they can’t tell from the photos and phone calls.

3.0
December 16, 2021

"Impossible to get an appointment"

Hang on the phone forever then they promise to ring you back (still waiting for that call back after 3 weeks)

3.0
September 30, 2021

"No face-to-face engagement"

No face-to-face engagement and a difficult appointment system.

1.0
August 13, 2021

"Cannot get a GP appointment"

Poor, cannot get a GP appointment, they do not call back when they say they will. My daughter has been left to rot and little has been done to help her.

3.0
April 29, 2021

"Practice environment is poor and outdated"

Practice environment is poor and outdated. Doctors here are excellent. can be a nightmare getting a face to face appointment

1.0
April 5, 2021

"Not patient focused"

Before lockdown, great After first lockdown, ok Now, not patient focused