"Easy to book an appointment"
Easy to make an appointment. I can go to the reception or go online. You can book a time that suits you quite easily.
Dear Patient,
Thank you so much for taking time out to leave a positive review.
We are glad to hear that you are taking advantage of the online access in booking your appointments.
Wishing you the best of health.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
"Best Experience"
Had an appointment with Dr today, I feel better now, Dr have given medication and informed me to have a review once after the medication course is completed.
Dear Patient,
Thank you so much for taking your time out to leave a review and that your medical care was up to satisfactory with a follow up review with GP.
Our team thrive to deliver the best care possible towards all our patient and will continue by improving as and when required by taking on all feedback positive & negative.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
"Great"
The receptionist got me an appointment with my doctor, also a smear test appointment on the same day. The receptionist is very welcoming and friendly. Nice to see.
Dear Rowena Kaur,
Thank you so much for leaving a positive feedback.
Depending on appointment availability our team will try their best to accommodate all our patients.
Our Reception team appreciate such kinds words as this will definitely boost their morel and encourage them to continue to thrive in delivering the best care possible.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
"Excellent Doctors"
The young girl is always very polite and greets you with a smile which makes you smile back. The doctor was very polite and professional, and he also sorted out my problem thanks. Many thanks to the doctors, The doctor was very polite explaining things to me had a sense of humour feel very comfortable to ask questions, Very caring and professional when I have given up the doctors helped me and gave me hope thank you
Dear Patient,
Thank you so much for your kind words . We are delighted to hear that our reception team welcomed you with a smile and that you felt well taken care of by the doctor, who provided a friendly and professional experience. This is what we strive for, and it wonderful to know you left feeling satisfied and well -informed.
Your feed back truly means a lot to all our team.
Much appreciated
Mrs Balwir Kaur Chaggar
Practice Manager
"Understanding and time given"
Seen the GP for an ongoing issue. The Doctor took his time listening to me and didn't rush me. I was able to explain myself thoroughly
Dear Patient.
i would like to thank you for taking time out to leave a positive review. We are happy to hear that your consultation with the GP was of quality and that your medical care was addressed and listen and not rushed.
Your feedback is much appreciated as all feedback positive & Negative is discussed with the whole team.
Many Thanks again
Mrs Balwir Kaur Chaggar
Practice Manager
"I am not being listened to or referred."
I do not feel listened to. I have been waiting for 4 years for an ADHD diagnosis. I asked them to refer me onto CBT and I feel like I am not being listened to. They say it could be another thing other than ADHD. It's just not great.
Dear Patient,
I\'m saddened to hear that you feel you have not been listened to regarding diagnosis, however as yo have remained anonymous could you please contact the surgery to discuss further.
I look forward to hearing form you.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
"Rubbish I can't get an appointment"
Rubbish, I can never get an appointment. Whenever I call for blood results or anything from the hospital, like last week I was told I was anaemic, told GP I needed iron tablets. They said they hadn't heard anything from the hospital and took over a week to prescribe anything once they heard from the hospital.
Dear Patient,
I am sorry to hear that you faced some difficulty with obtaining your medication. At times hospital letters do not reach the practice in timely manner for the GP to action. Practice do have a system and processes in place to deal with Medication requests. I am glad to hear that your medication issue was resolved. For Booking appointments we are offering online access. Please enquire with our reception team who will be happy to assist you.
Please fee free to contact me for further information.
Mrs Balwir Kaur Chaggar
Practice Manager
"Excellent"
Excellent treatment explanation and information provided by GP.
Dear Patient,
I would like to thank you for leaving positive feedback which is much appreciated by the whole team who work very hard under challenging day to day circumstances. Comments like yours not only affirms the hard work also motivates us to keep delivering the highest standard care towards all our patients.
Many Thanks again
Mrs Balwir Kaur Chaggar
Practice Manager
"Very Helpful"
Very Helpful and supporting team from reception to GP.
Dear patient,
Many Thanks for leaving a review for the team with such kind words, this is much appreciated.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
"Very easy to see GP"
Very easy to see GP.
"Trying to get an appointment is difficult"
Trying to get an appointment is difficult. You have to call at certain times o f the day. If you call on Monday morning, you can't book an appointment for Monday afternoon, you have to call at 3pm to book an afternoon appointment. I work as a teacher and I am busy teaching at 3pm so this is not possible. The telephone line itself is awful as there is no queuing system, you have to keep calling over and over and over again as if you are trying to enter a competition. This is extremely irritation. Trying to arrange a home visit is also difficult and it is as though the default position is "no" and its not until you insist that someone will come and visit. Repeat prescriptions are usually done quite quickly so that part is good.
"Postcode lottery"
Operate from a postcode lottery service and your treated accordingly
"Generally good"
Generally good. But since my GP retired I seem to see a variety of doctors and would rather just see one. GP receptionists can be abrupt but some are really helpful
"Gp have no empathy or offer support"
Talked to two different doctors and they were very unhelpful and unsupportive, it was a bad experience
"unprofessional, no understanding equality law"
All the staff on front seem to have lack of training, been appointed because the surgery is desperate to fill posts, no training or have not understood, from experience they equality training of dealing with diverse community & need to keep personal views regarding age discrimination thoughts to themselves and not impose these views onto elderly customers. They have no complaints procedures and instead ask patients to write into the office of complaints when they already know English is patients second language therefore they will never complain. I’ve asked complaint form and put on while staff went ask the practice manager,then told to write into office.
Will be definitely complaining to ensure this poor level improves and no other elderly patients suffer abuse from front line staff.
