November 19, 2025
"Difficult to get an appointment"
They ask you to call and then they send a link and they never it. It's difficult to get an appointment.
They ask you to call and then they send a link and they never it. It's difficult to get an appointment.
The receptionists are always friendly. Willing to help. Nothing is too much trouble. In person or over the phone.
It's on the phone all of the time they don't give you face to face appointments.
Phoned several times. Waiting for 10 minutes for a answer when l was the first person in the queue, then when l eventually got through, the receptionist told me l needed to ask the mental health team to email the doctors proof that they requested a blood test, before they would action the request. l had to phone them a couple of times due to the fact, the receptionist said she would send me their email, but she didn’t, the receptionist from the MHT found the doctors email, and passed the request on to one of the nurses from the MHT. Then l phoned the doctors back to say l did what she told me to, she then changed the email address. l then had to repeat the whole conversation over again with the receptionist from the MHT. What a joke. I just feel there’s no compassion or understanding of any bodies need. It’s like jumping through hoops to get some help and support.
It is an 8:00am appointment system. At exactly 8:00am there is 15 others in the queue. Prescription requests handed into the surgery are lost. There doesn't appear to be a permanent GP at this surgery but there are at others. I can get appointments at the other surgeries which requires the use of 2 or 3 buses to get there. There is no consideration for those with mobility issues. They have not been able to give flu jabs, covid jabs or shingles jabs for 3 years at this surgery. Its 2023 and there are no covid jabs at this surgery.
They get my repeat prescriptions wrong nearly every time. The appointments are abysmal as they give me a date and time and when I get there they say it is wrong. For example I get there for a face to face appointments, waited 20 minutes and then they said it was a telephone consultation but nobody told me of the change. I was told to get another appointment and that it would take 4 weeks. I went to the doctors and they told me they had booked me in with the wrong nurse so I had to go back and rebook. They can't fit you in at the GP surgery they tell you to go to another surgery which could be the other side of the area as they are a group practice. since covid they have gone to pot. Nobody knows what the other is doing.
I've been with them for 60 years. All good but receptionists needs to be bit more polite.
I went for a diabetic check-up, the nurse was very rude and unprofessional.
My brother is always has trouble getting medications and prescriptions. He is diabetic.
My sister wanted to see her GP for an emergency appointment. She lives in Kingstanding and they asked her to go to Erdington to another surgery for emergency appointment.
They're not good. All the GP's have retired so now I don't have anything to do with them because I don't really have to go. They're shocking because you can't get in. They're dragons on the reception, they diagnose and say whether you deserve an appointment. I have high blood pressure and I'm meant to be seen every 3 months because of the medication I'm on. They didn't end up seeing me for 18 months and they were meant to be seeing me regularly to see that nothing is damaged because of the medication. The receptionists should have checked with the doctor before turning me away.
Struggle to get an GP appointment. Invasive and intrusive asking from telephone receptionist. Have moved to another surgery where problem has improved.
Was with them before and they were awful. Could not get an appointment nor see someone when I needed. They were not helpful. I just had to move in the end.
They are good and I am quite satisfied from them.
Very difficult to contact them and specially to see or talk to GP.
I was told I needed an ECG due to a medical condition and needing further tests. However, they would only phone me when there were cancellations from other patients where the appointments would be the next morning. I was unable to give notice for time off work for these appointments. This continued over a period of 2 months and I was never once offered an appointment in advance. Due to this, I had to leave the surgery recently so that I can get the medical assistance I require.
Closed since March 2020 at the outset of Covid 19 still not open a year later, very rude receptionist who do not let you speak, and talk over you disgraceful behaviour to those needing help during a pandemic. Also making people travel out of their area to another of the practices in the group which is unacceptable especially to the elderly and clinically vulnerable enable. Why are they not open when other surgeries are and PPE is available to all. No blood tests are being done at this surgery and they will not allow you to go to a hospital which is nearer than other group practices. All in all a very shambolic system and where are all the Doctors are they all on furlough. The whole GP system needs sorting out.
Prize Draw Data
The service is usually lacking and the systems seem to have staff tied up in knots but I cannot fault them in regards to offering the COVID-19 vaccine. They were brilliant.
The staff have been very kind and have resolved problems with speed and satisfaction. An issue we had with tablets recently meant that we had to call a second time to pick up part of a prescription request. the outcome was that the tablets originally omitted were delivered to our house within two days of our contact with Kingsmount.
Kingsmount medical centre has let its patients down by being closed during the pandemic. Clinically vulnerable people or elderly people should not have to travel out if their area during a pandemic or under normal circumstances, utter disgrace.
They ask me to come make an appointment for diabetes check, I ask for interpreter via my interpreter through phone call, they won’t speak my interpreter and they never book one as they worry about social distance they ask me bring my family but I don’t have family as they all deaf not hearing, so I never had diabetes check over 2 years now,
Blood tests cannot be done at this surgery and I need regular ones for my medication. The surgery is currently closed and blood tests can only be done at another surgery which is not acceptable. I have had to insist I go the local hospital instead which has been problematic. No blood test no medication!
They are just there to do a job and are like talking to robots, they have no care if your in pain or struggling to get an appointment they just pass it on to a walk in centre thats the advice your given.
Perfect experience, good people and very friendly.