Easy to get an appointment if you phone at the right time. They give you same day ones. When we went in they agreed to refer him straight away. It's been an ongoing things so they referred straight away.
Good.
I can always get an appointment. They're helpful and listen.
They're fine, I can get appointments when I need one and they see the children the same day which is very good.
Good. I'm able to get appointments reasonably well. I know it's difficult for most people but I find the service works easily for me and my needs.
Friendly and organised.
I find them good. I don't have to book online, I can call them, we have a choice which is good. It's also wonderful to have a face to face appointment with the GP. The receptionists are very helpful and communication is very good.
Very good, easy to get appointments.
I can never get an appointment. You wait for an hour on the phone but lucky if you manage to get an appointment.
I recently moved from one GP surgery to another due to the very poor service I was receiving. After 30+ years with them this was not an easy decision to take. What a difference! The new surgery is efficient, I can actually see a GP when I need to, and they have diagnosed a long standing health issue that the last surgery denied I had.
Their website needs updating. It says 'Evening and Weekend Appointments Now Available, Along with our usual opening hours, we offer our patients extended access appointments at evenings and weekends. These are available at our local SDS MyHealthcare Hubs. To book an extended access appointment, please speak to one of our receptionists.' The receptionist I spoke to was unaware of this, implied I had got it wrong, and then told me they didn't do extended appointments.
This is a much better GP service. It is excellent.
They're very good. Responsive to me as a carer. Adaptable staff as they take into account that I work and let me go in earlier than official opening times. Waiting time is okay. The reception is very efficient. If I ask, I can see the same doctor every time and I have a menopause specialist which I appreciate.
I am happy with them. Just getting an appointment takes so long. You have to wait for weeks to see a doctor. I am happy when I finally get to see them.
Very difficult to get an appointment. Reception team just don't listen to you and act as they are GPs.
I had a follow up appointment with the GP due to being concerned with my 2 and half year old. The hospital send letters to the GP to be seen regularly. I feel they are really slow at getting the appointments sorted and I have to chase them to get son referred on.
Very supportive and helpful staff. I can get an appointment very easily.
Very supportive and helpful staff. I can get appointments very easily
Very good, top class. My doctor who I see knows my history so I feel confident with the care. She listens to me. A great doctor.
Very happy and satisfied by the service and care provided.
If ever I'm poorly, I can generally get an appointment when needed, but I've not had to use them much. I do see my midwife there too.
Dear Patient
Thank you very much for providing your feedback on our services.
It is appreciated.
The Practice Manager
Really quick. Contacted within 2 weeks, everything’s quite good about appointments.
Dear Patient
Thank you very much for taking the time to feed back your Patient experience.
The Practice Manager
They are quite good, depends which time you ring. If you call at 8:30am you can get through and they give you an appointment same day. Ring any other time it’s just a pain.
Dear Patient.
Thank you for taking the time to feed back on your experience.
It is appreciated.
The Practice Manager
having to physically request test results when they can be easily emailed out. No text reminders for appointments.
Repeat prescription system
Dear Patient,
We have recently updated our Practice website, so you may find that this is now more useful for Practice links, booking appointments and patient self help. Test results can be available if you have the NHS App or Patient Access.
We do not email confidential information to non-Nhs Email addresses.
I hope these recent improvements are favourable for you.
Thank you
The Practice Manager
I was referred from the GP to the hospital. It's taken around 4/5 weeks, better to be quicker. The surgery itself is not good. I had to wait 1 month for a telephone consultation. If you want a face to face appointment you have to go into the surgery and book it, You then have to tell the receptionist all your information, it feels like an interrogation.
Dear Patient,
I am sorry to hear that you have had a wait with your referral. Hospital appointments are taking longer currently due to demand on services.
You are able to book a face to face appointment without attending the Surgery. You can book one via the telephone. The Receptionist may ask for a brief reason to inform the GP and direct appointments to the appropriate person. If you do not want to say, then that is respected. If you have any further concerns at all, please do contact me at the Practice.
Thank you
The Practice Manager
Nice when you get there, Long time to get an appointment. Got cut off after waiting 20 minutes then it took 25 minutes to get through again. 50% of the time you get an appointment. It’s not receptionist fault, they are trying their best.
Dear Patient,
I\'m am sorry to hear you\'ve had a long wait getting through on the telephone. The lines are extremely busy currently, as is the demand for appointments. I do understand your frustration. We are trying our best to answer all calls and queries as efficiently as we can. Thank you for your feedback. The Practice Manager
We use to have them when the kids care little. Really good can get appointments, no long waits on the phone.
Thank you for your feedback. We are trying our best to deal with calls as promptly as we can. I am glad to hear that you are able to get through to the Practice.
The Practice Manager
I've had to wait 3 weeks for an appointment for a doctor to send some paperwork. The doctors have since refused to sign this medical paperwork. They're useless.
Dear Patient,
I\'m sorry to hear you are not happy with the service received from the Practice.
If the paperwork was Non NHS Paperwork then it can take longer to process and a GP may not always be able to complete. If you would like to discuss this further, I would be happy to talk through your concerns with you.
The Practice Manager
emails to practice manager no replies
Dear Patient,
I am sorry to hear that
you have had a long wait on the telephone to book an appointment. The telephone calls and demand for appointments is extremely high currently with all GP Practices.
I have checked emails and cannot see that I have received one from yourself? Please do email me on the Practice email
Nhsbsolccg.kingsfieldmedicalpractice@nhs.net
I will be happy to discuss any concerns you may have.
The Practice Manager
GP referral to appointment took 5 months. I understand why it’s taken that time. They are really bad. Everything is on the appointment, hard to get an appointment. Make you ring before 9AM to get an appointment it doesn’t work.
Dear Patient,
Thank you for your feedback. If you would like to contact myself at the Practice, we can talk through your concerns.
The Practice Manager
They are all lovely. One Dr is my favourite. She is very kind. I get the help that I need. Not as easy as it used to be getting appointments because of Covid. Luckily I have had face to face but one appointment has been over the phone.
All of the staff are all amazing and helpful. Excellent surgery. Well run and very friendly.
It's not very good. I got an appointment 2-3 weeks after making the initial phone call and the appointment was not face to face. They told me to send them images of my issue. After I sent these, I found them to be brilliant as they referred me to the Queen Elizabeth Hospital.
Good can contact on phone and see them face to face.
They are excellent. Always get through on phones.
Phoned at the times they offer and the waiting time on the phone can be 30 mins and by the time they answer all appointments have gone. Done this 4 times now. Have complained to the surgery.
Ended up coming to the womens hospital to get support and ended up having scan.
A well organized, helpful practice. Fairly long wait for planned appointments currently, but you will always be seen if urgent.
The standard of service has deteriorated considerably. The practice was always well run and responsive. Now it seems to have taken Covid as an opportunity to reduce the service it provides to its patients. The contract between the doctor and the individual is broken. The receptionists don't appear to be coordinated. Whilst they have been kind and continue to be so as individuals, they have become gatekeepers from hell. I organised a telephone appointment for my sister and called to ensure that they had the correct number, no call, and no follow-up. To access the service one has to join a rat race to see who can get to the phone at 8:30 am to get a slot in the day. It's the best example of provider capture, how does the ordinary person get a say into how these public-paid services provided by private GP businesses are delivered?
Mixed Experiance
Only telephone appointments
Had phone to change an appt
Very good service.
I could book an appointment directly every time I needed. And I could get the phone called in for the emergency appointment as well. If People want to book an appointment to see a doctor, they have to wait for 3 weeks or even longer.
Some doctors are reluctant to give a diagnosis and waste precious time.
Always professional and caring. Try to resolve issue quickly.
The GP's are generally friendly and professional. Sometimes it is very busy and difficult to get through by phone to make an appointment.
Service is good if you need an emergency app but it's a 2,3 week wait for non emergency which I think is too long.
I have visited the GP and practice nurse. I have had blood tests and my flu and other vaccines there. I have a repeat prescription through the pharmacy on site. The receptionists are polite and helpful, appointments are usually on time. The doctors are courteous, efficient and thorough.
Excellent surgery but sppinsystem is horrendous. No online booking facility so have to call up at 8.30am....online plus triage online would bring this surgery into the 21st century
Staff are great
I always got 3 Ventolin's on one prescription and suddenly the last 2 times I only got 1 for £9.50. I travel abroad a lot so buy them abroad for 2 euros, also only having 1 means if I loose it I could be in severe danger. My last review was with Nurse during lockdown.
When I have used them they have been good. No issues.
Thank you for taking the time to leave a review. We are glad you are happy with the care you receive from the Practice.
The Practice Manager
GP listens to me and understands my medical condition. Able to recognise when I am unwell and makes fast referrals to specialist support. GP prescribed new asthma medication to me and then called me to make sure the medication was working and I am OK. Fast appointment system and online system allows me to organise and get repeat medication quickly. Administration is very good. Medical tests are handled well and results given quickly.
Thank you for taking the time to leave review. We are happy that you are pleased with the care you have received from the Practice.
The Practice Manager
My GP surgery is very busy but they always treat me with respect. It is difficult to get a routine appointment but if you need an emergency appointment then they will try their best to fit you in and if they can’t, they link you to walk-in partnership with another GP surgery.
Dear Patient,
Thank you for taking the time to provide feedback on the Healthwatch Birmingham site.
I understand that sometimes it can be difficult to book a routine appointment, especially when demand is high during the Winter months. I am pleased that you are happy with the care the Practice provides.
Kind regards,
The Practice Manager
I went to see my GP in March 2017 as I had a lot of pain in my stomach. I then found out that I have gallstones & kidney stones and I need an operation. I still haven’t had the operation as I am really afraid of going ahead with it. Through my other experiences in hospitals. I have witnessed that people are not always dealt with dignity, and I want to be reassured that this wasn’t be the case when I have my operation. I have also got a real phobia of the operation – fear of dying. It’s so bad I had to cancel the operation once already. On two other occasions I have had to cancel as I haven’t had anyone to look after my caring responsibilities. I went to see my GP to talk to them about my fear & phobia, but I felt very childish doing so. They just referred me to Mind mental health support, but even that has a really long waiting time. It is not really what I want. I just want to talk to the hospital to get them to reassure me that I will be fine. Right now I am in limbo not knowing what to do, and I am in lot of pain.
Dear Patient,
I am sorry to hear of your phobia and anxiety relating to your scheduled operation. I can understand the frustration waiting to be seen by the support services. Have you spoken to the Consultant's secretary about your fears? The hospital may be able to provide a further appointment to discuss the procedure and your concerns or do so at your pre-op appointment.
I hope that you find the reassurance you need to go ahead with your operation,
Regards, The Practice Manager
Phone call today to myself I was told Dr has asked for you to book in to see him and the next available appointment is 31st August .
Me “ I can’t do that date but I could do 5th or 6th September “
Receptionist “ so sorry i can’t book that far in advanced “
This is an ongoing issue where by patients are unable to book routine planned appointments and are told to phone in the morning to get an urgent appointment if you wish to be seen sooner .
My problem is not urgent I can wait I don’t want to take an urgent slot . I work and have three children I am busy I would lIke to be able to have a bit of planning around my appointments where possible.
Dear Patient,
I am sorry to hear that you are unhappy with the appointment booking system. I am unable to respond directly to you as the comment is left anonymously.
Patients are usually able to pre book appointments up 4 weeks ahead with the Doctor. We do not pre book later than this as in previous times, when it was 6 weeks , it increased the DNA (did not attend) rate as patients forgot appointments too far ahead.
The Urgent clinics are for patients who need to be seen on the day or who have a problem that cannot wait until the next routine appointment. We also offer on day and pre bookable appointments at our local hub, Riverbrook, which is open 7 days a week.
I would be happy to speak to you if you have any further concerns.
The Practice Manager
Kingsfield medical centre is good. Should offer more flexible appointments for working people and families.
Thank you for taking the time to post a review for Kingsfield.
I am pleased that you have rated your care as good.
With regards to more flexible appointments, we are attached to 4 local surgery hubs, where we can offer patients late night and weekend appointments at these local hubs. These appointments can be with a GP, nurse or HCA.
When our clinics are full each day, we then utilise appointments at the local hubs for patients to attend. Please see our Practice website for more information on our appointment system.
I hope this helps.
Regards,
The Practice Manager
When it really matters the staff can go extra mile for you.
Thank you very much for taking the time to leave a review. Your positive feedback means a lot to us.
The Practice Manager
Can always get an appointment. Staff go beyond to help.
Thank you so much for your positive comments. It mean a lot to the Team at Kingsfield.
GP rude/abrupt - dismissive of the health issues brought to them - impatient to get rid of me. Ignored my views on health issues. Cleanliness is good, treatment and waiting times are not good, quality of care and staff attitudes are poor.
Dear Patient.
I am sorry to hear that you felt that the GP was abrupt and dismissive when you attended the Surgery last week. Our aim at Kingsfield is to provide good quality care for all of our patients. Sometimes,unfortunately, patients do have to wait a while to see the GP, if there are lots of patients attending with complicated illnesses. I would be more than happy to discuss the issues raised if you would like to contact me at the Surgery.
Thank you
The Practice Manager