Juniper Unit (Centre)

Appalling service from this team.
From making an appointment, to requesting prescriptions, to arranging doctor reviews — every step has been unacceptable. I was told a medication review was required after 3 months, yet the appointment sent was for 9 months later. There are no repeat medications in place, and how someone with dementia is supposed to remember to call, wait on hold for ages, and then be spoken to in an unprofessional manner is beyond me.

This is meant to be dementia care.
Absolutely disgraceful.

They gave him a pill but he couldn't take it because of his pacemaker. The doctor was very flippant and we had no follow up with them at all. They don't explain what happens after diagnosis or what support is actually available.

The nurse was helpful and tried to get in contact with the doctor at QE. There was no response from them. She is very helpful when I ring them up.

When my wife saw the doctor she knew the type of dementia she had. She said she would have medication then forgot to send the prescription. She was happy to have medication.

Diagnosed in 2022. It was a long time getting there. I saw them once in 2023. Had a scan and then went and diagnosed. They came to our home to discuss the diagnosis. They gave us a set of numbers to contact if we needed any information or support.

My moms due to go there soon. It's hard to get her there but I hope someone will be able to come out to her.

The nurse there is not very professional. Often I have found her rude and uninterested. She is not approachable when she was meant to be there for me to support with my husband's dementia.

I attend for Alzheimer's every 6-12 months. They keep on top of my appointments. They're usually really good. They keep us informed and review medication. Very good.

He had a review for vascular dementia. It took 4 years to diagnose.

They prescribed medication for over a year and the GP called to ask who prescribed it. There is no communication between the two and that is worrying, because there could be a case where medication could clash if they're not talking to each other.