"They don't take me seriously enough"
Every time I see a different GP. I'm not taken seriously when I discuss undiagnosed PCOS. They don't refer me. There isn't enough support for mental health either. I have only been offered CBT for PTSD which isn't intense or helpful enough for me. The social prescribers there are good and over all it's a good service. The staff are nice too but they just don't take me seriously enough or really look at your notes.
"A good surgery"
A good surgery never had problems getting appointments and had referrals made when needed.
"The service is pretty good"
I have not been at this surgery for long and I have to say that in comparison to the surgery I was previously with, Iridium are far better. I have been able to book an appointment when I needed one and the doctor was very good. I felt that have really listened to my concerns around my mental health and I feel positive about treatment/medication going forward. I have found the receptionists to be quite friendly and helpful too.
"Really good and helpful"
Really good, very helpful. The wait is never really long.
"I can get appointments"
It's good, I can get appointments over the phone and online.
"Online booking is easy to use"
They have online booking forms that are easy to use. They offer appointments at suitable times and I don't wait long for them.
"I feel listened to"
You can call or go online to book an appointment. I usually get one. I feel listened to and I am given good care. They were great when I went for some mental health support and they referred me.
"Not a good surgery"
They are not good. I moved here to follow my GP but I never get to see her now. The surgery is very big and I have mobility issues. When they call your name they just disappear back into the room. I also feel that the triage system has stopped me getting appointments.
"No problems getting appointments"
They are very good. I have no problems at all getting appointments and vaccinations sorted.
"No complaints, they're really good"
Really good, no complaints. Easy to get an appointment, ring and send a text message after they've booked it and they send it on badger notes.
"Cancelled on me twice"
On the whole they're very good. I have had a couple of appointments cancelled. It doesn't tell you which nurse can do what online either. If I didn't turn up I would get a message about the cost of not turning up to an appointment. But they can cancel last minute or leave you sitting waiting and then say its cancelled.
"They lost my bloods twice"
They lost my bloods twice. They were told not to keep taking them and they still do and the community midwife is unsympathetic. You don't seem to see the same one either, they're always on leave.
"Good staff"
Depends how busy they are. I call for appointments. Very helpful staff when I get to see them and good GPs and nurses. Reception are okay too.
"Very good"
I like to see the same GP as they know me and I don't have to retell them everything again. They're very good.
"Not good"
It's not good. You can only discuss one thing at a time. I have 2 or 3 problems and they just say you're okay. They do online booking but it's not easy and takes a long time. I don't thinks its good.
"Pretty good"
Pretty good. They say you can do it online. I tried it once and it was annoying so I phoned up and they do the same day appointments so it's good. You do have to call at 8AM on the dot. The GPs and nurses listen and I don't feel too rushed.
"Always get an appointment"
You can always get an appointment.
"Our GP is really good"
Our GP is really good. Every time we go there, there aren't any delays, no waiting times. Really good. The GPs are all good but getting an appointment can be hard. Even if you call at 8AM there can be 20 people before you so it can be hard. Sometimes I also get referred to another GP nearby but that's okay as I drive.
"Can't get appointments"
It is always hard to get appointments here. I also have issues when my children are unwell and they refuse to prescribe antibiotics until very late when the symptoms have worsened. They have made us wait 3 days before and told us to only give them paracetamol and ibuprofen.
"Very poor service"
Very poor service delivery. The staff do not care about patients at all.
"Okay"
They're okay. It can be hard to get appointments for my child so we usually go straight to the hospital and don't bother trying.
"Didn't get back to me for an appointment"
Called at 10.39am to request an appointment for my housebound partner who was experiencing severe neuropathic pain following a stroke, received an email with a telephone appointment for 11.30am - from previous experience we knew it could be up to a couple of hours after the appointed time - at 3.20pm when we hadn't received the call I called again and was told the doctor was busy but we would definitely receive a call - no call was received that day - when I called the following morning I was told there had been a partners meeting - clearly more important than an ill patient
"Make it difficult for my partner to access"
I have power of attorney for my partner due to communication and physical difficulties. The surgery make it very difficult for him to seek a clinician of any kind as he needs home visits - this is not noted on his records and we go through the same scenario every time he needs to be seen of them stating that he needs to attend the surgery and me telling them it is not possible and them suggesting I call an ambulance.
"Good care"
For now they're okay. They take ages to answer the calls and also to call back. The care is good but more days availability would make it more accessible.
"Friendly and easy to talk to."
I have to call early to get an appointment, then it's easy. They are friendly and easy to talk to. The reception staff are good and they are friendly. I also see the same GP all the time.
"Stingy with medication"
I have used them for a long time. Sometimes that are stingy with giving me medication as I have cream for my dry skin. They said I couldn't have it on repeat prescription so I have to call and get it gain and again. Why not put it on repeat prescription.
"My GP listens"
I an get appointments easily and my GP listens to me.
"Very good GP"
Very good GP.
"Approachable GPs"
My parents have been with them a long time. It's much easier to get an appointment and GPs are easily approachable.
"No human contact"
Referred for weight management course didn’t enjoy it was as all online no human contact, would be better in a group situation
"Excellent care an treatment"
Very difficult to get an appointment but during my complex pregnancy my GP has provided excellent care, treatment and support.
"I can get appointments"
Its okay. I can get appointments for the kids and us. Sometimes it's quicker than others.
"Receptionist and a manager rude"
They were really nasty people I came across in my whole life.
"Excellent care and support"
Excellent care and support provided during my pregnancy. Very helpful GPs and nurses.
"I think they're alright"
It takes them ages to answer the call but when you get through to them they give you an appointment straight away. I think they're alright. They work well for me and my family.
"Everything is much better since covid."
They're alright you know. I can get appointments, there are no long waits and now covid is over, everything has been much better. They send my prescriptions straight to the pharmacy which is great. They have been really good for me.
"Poor communication by triage team"
The triage team do not listen to you. I had a pain in my leg and she booked a physio. I went to the appointment but he had no clue about it and I had to rebook an appointment with the GP. Poor communication and understanding by the triage team.
"Very poor service delivery"
You stay on the phone line for an hour to hear that all appointments are gone. Very poor service delivery.
"I'm satisfied with them"
I don’t go very often but whenever I have needed to they are very good. The communication is good and they always try to book you in as quick as possible. The doctors here are also quite good and listen well to get your problems solved. Overall I’m very satisfied with them.
"Very helpful staff"
The GPs and reception team are very helpful, the only challenge is getting a same day appointment.
"Excellent staff"
GPs, nurses and reception staff are excellent but it's very difficult to get a same day appointment.
"Sent to the pharmacy"
It's terrible trying to get an appointment, they send you to the pharmacy. The last few times they have sent my daughter to the pharmacy for antibiotics for tonsillitis which she has had a lot in 2 years. They don't take it seriously.
"Very good and they listen"
The good thing about them is they always prioritise the children. It's easy to get appointments for the babies. I've never had any problems with them. They are very good, listen and communicate well.
"They find ways to help you."
Really good surgery. They work with other surgeries so if they do not have appointments there they will send you to another surgery. They find ways to help you.
"Hard to get appointments"
It's not easy to get an appointment, you wait a long time for one. You have to phone at 8:00AM. Sometimes you have to call again the next day after a telephone conversation if you want to see them in person.
"He got sympathy and was listened to."
My husband got an appointment straight away when he phoned at 9:30AM. He got all the sympathy he wasn't getting at home and they gave him a sick note for 2 weeks. They really listened to him. He's really happy there.
"Slow and always fully booked."
Slow and always fully booked. They always tell you to call at 9 every morning until there is an appointment. The maternity care is better there. It's just trying to get an appointment that is rubbish.
"Happy with the care provided."
I will give them 5 stars. We are very happy by the care and treatment provided by them.
"You can never see your GP"
You can never see your GP. Most of the time the appointments are with the nurses or physician assistant and at times they ask you to go to the pharmacy for quick advice.
"They're okay"
They're okay. As okay as any GP is at the moment.
"Doctors and staff are kind."
They're okay but I don't deal with them as much as the hospital as they have it all in hand. The doctors and staff are kind but they don't deal with them too much.
"Very difficult to get an appointment"
It's very difficult to get an appointment. Seen 10 different GP's in the last 10 appointments.
"Midwife provides a fantastic service"
The midwife at my GP surgery is great she provides a fantastic service and is always on hand with support and advice. She is very thorough and I feel very reassured under her care.
"No appointments and rude staff"
One, you don't get an appointment and two, you can be sitting there for hours and staff can be rude.
"No long waits for appointments."
They're good. Appointments are quite easy to get and there are no long waits on the telephones. They give you same day appointments.
"GP made me feel comfortable and able to talk."
My experience was very positive. The GP was very supportive and understanding when I addressed my concerns. Due to my anxiety and low mood I was offered anti-depressants. They have been quite helpful, although they haven't always worked however my GP made me feel comfortable to talk about my issues and created a relaxed environment for me.
"Same day appointments if needed."
They're okay. I don't use them often but they're good. My parents will usually book an appointment for me and they will see me the same day if I need it.
"Really good service."
Really good. Good during appointments and giving them out. They give same day appointments. No struggles with them really. Really good service.
"Approachable GP"
Very good approachable GP. Communication is very good all the time.
"Never had issues getting appointments"
I find the surgery quite good, I've never had a problem getting an appointment.
"Can’t easily get an appointment"
Can’t easily get an appointment for non emergency issues. You can only get emergency same day appointment. Tried to get an appointment for menopause and they wouldn’t see me, felt insulted. Felt like I was taking up too much of her time. Didn’t give any information on support available. Have to find it myself.
"Appointments can take 2 weeks"
Quite difficult, I think getting in touch over the phone not too much of a problem. Just getting an appointment can take 2 weeks not for when you're ill on the day.
"Reliable and dependable service"
I can easily get an appointment, they're really accessible and dependable. I know I can call them and they'll sort me out.
"Quite accessible"
Quite accessible, waiting times when going to see doctor in surgery can be long but that’s understandable.
"ACP confident in diagnosis"
I rang at 8:30am, spoke to the receptionist and told her I thought I had a chest infection. They told me to come into the surgery. I saw an advanced nurse practitioner who was confident in their diagnosis , listened to my chest, took my temperature and said it was a chest infection. They asked if it had happened before and asked what I was prescribed, and they gave me medication, steroids, an inhaler and antibiotics.
"Would prefer paper letters to text messages"
Repeat prescriptions at the doctors, the names are tricky and hard to understand what's on the forms, and I would like help with filling out the forms. I would prefer letters to come to my house and not on my phone as I can miss them easily. My daughter will help me read them.
"They are good"
They are really good, if you exaggerate you get an appointment.
"Both face to face and telephone appointments"
Generally not too bad. Can get phone calls or face to face appointments and have sometimes got me in the same day.
"It's useless to go there"
I sprained my ankle a year ago and still they have not done anything - no X-rays or any referral. I am still in pain but its useless to go there.
"Good support previded"
They have provided good support for my son who has special needs.
"There were no queues"
My surgery is Iridium practice and each of the 3 times I went for vaccination, there were no queues. Literally in and out within 5 mins. (Aside from the 15 min waiting time after the jabs). All in all, a good experience and for me personally, no issues with either the jabs or the surgery and it’s staff.
"Very easy"
Very easy. Had my first 2 jabs (Pfizer) at my surgery with an appointment. Then received txt from surgery to say come along to walk-in to get the booster jab. All 3 were pain free and luckily enough, suffered no side effects. (Apart from a sore arm for a couple of days).
"Covid booster jab"
I attended a walk-in session for Covid-19 booster vaccines this week. People were called into three consulting rooms, meaning the queue was dealt with extremely quickly. The staff were also attentive and friendly.
"Booked appointments cancelled"
Booked appointments cancelled without any communication. Assurance that you are on the list to be called but phonecall never takes place. Incorrect information provided regarding blood results. Able to book appointments online with an allocated time slot, time changed based on interpretation by surgery without discussing with patient. Limited support from surgery to obtain an appointment for working patients.
"Covid changes impact negatively"
Since the pandemic the services have reduced and it appears not been reduced. Service is discriminatory- if u are without a smart phone ( often elderly, poor), without knowledge of tech (older, disabled)want a confidential service ( in a domestic violent situation) or work (not available all the time) then this surgery is not suitable for u and sadly that fits most of us. No 1-1 appointments , yet they will ask u to go in to take things in if they want them. Call back system has no times so expectation is u are available all day, they don’t do video so u have to send photos which for many is difficult. Online system if u can use it is not effective it’s complicated and only for far in advance. They need to review their whole system and think about the patients experience.
"Since Covid, absolutely horrendous"
Since Covid, absolutely horrendous. No appointments what so ever. Online service does not work. Staff are rude ignorant and unhelpful. I had the unfortunate challenge of getting a blood test for my 10 year old child which took 4 days. The receptionist actually sent us to heartlands hospital without a blood test form. This has never been the procedure. Turned up at hospital only to be turned away without the form. This is forcing patients to resort to levels of behaviour which they would never dream of reaching. On that particular day other patients were physically coming into the surgery as a last resort and we’re aggressive.
"Incorrect information provided"
Incorrect information provided No follow up appointments Very late appointments Untrained staff that become rude as they are unable to provide requested information
"Didn't act quickly enough"
Mum in heartland care home. Numerous calls to gps stating my mum was stressed in care home after my dad passing in June. We couldn’t visit. They’d been married 57 years. The queen is lost without her prince, her family can be there for her. Why couldn’t l be there for my mum. For her then to go downhill so stressed diabetes reading sky high. Clearly had an infection, but dr altering her diabetes meds. Reviewing her this went on for weeks. Mum was getting worse. She was on long term antibiotics for water infections. Was bleeding. I wasn’t fully informed until l noticed deterioration in mum care home and gp told me very little, only me noticing her decline. To calling gp numerous times. Then 12 October mum couldn’t breathe, ambulance took here to heartland A&E. The hospital called us in she was end of life. Sepsis. Readings of the scale. My point is gp & care home didn’t act quick enough. I could see my mum was rotting.
Prize Draw Data – 14/4/21
"Can't get an appointment."
Asked for a Doctors appointment was sent to pyhsio without telling me and had to call again for a doctors appointment I missed a call and was threatened that if I miss my call again I would not get an appointment! I got really anxious about it and forgot I went to the toilet forgot my phone and missed my appointment, what are we supposed to do, I can't wait by my phone all day, i may get a call, the network may not respond.
The reception who are not medics are asking personal question and acting as a barrier ,what has happened to doctor patient confidentially ?
I'm trying again in the Q wish me luck?
"Good Service"
Once the nhs covid remodeling identified me as on extremely clinically vulnerable the GP quickly scheduled my appointment and have scheduled my second appointment
"Excellent Support"
They have continued to provide excellent diabetic and obesity support.
"All Good"
All good
"Excellent service Iridian medical centre"
Excellent service
"It was a friendly service Iridium medical practice"
It was a friendly service and I was treated well, the nurse was very friendly and gentle and informed me of possible side effects
"Poor"
Poor. It is very difficult to get an appointment, even harder to get a diagnostic referral when the Dr's dont know what to do next. Also the staff who answer the phone lines can come across as extremaly short and rude. Getting a repeat prescription is done by email but you get no confirmation or notice from the GP to acknowledge the prescription is signed and sent to my local pharmacy. Thankfully my local pharmacy texts me when they receive the prescription now thankfully they are more reliable.
"This practice has gone out of its way to improve my quality of life"
I have suffered with osteoarthritis for many years and was left to just get on with it. This practice has gone out of its way to improve my quality of life can thank them enough
"Vetted by the reception team"
Vetted by the reception team. Then a GP Telephone consultation with a prescription put through to my local chemist.
"Poor service Dr’s are inconsistent with their"
I’ve suffering with high BP for over a year and have had three 24 hours monitor checks. The surgery have sent me to hospital and they diagnosed High BP and I have been back and fourth with this condition and it has contributed towards other health conditions. Every health care professional is concerned yet the pharmacist overrides any decision to offer me medication. I am at my wits end and yet I have been advised I need to carry out another 24 monitor check before they can make a decision.
I had a blood test today and was offered an MMR booster at which point I would have to book another appointment with a nurse to have it done. I asked her why she was unable to it and she said she was only allowed to do the blood test today. She was so concerned with my BP as it was very high that she booked an urgent appointment to see the in-house pharmacist.
"Good"
Good
"Excellent"
Excellent
"arrogant doctors, very low level of care"
Patient getting blurred vision, feeling tired, exhausted, dry mouth, feeling sick, received call from doctor only to be told OVER THE PHONE without any physical check, there is nothing wrong with me. Doctor was very rude, not understanding and made me feel worse (baring in mind I have a mental health history) the surgery has alot of locol doctors and you will be lucky to be seen by the same doctor twice, reception don't help with anything and seem lost themselves. I have changed my surgery and seeked legal advice on the treatment received from Dr
"They make their own rules (very arrogant)"
On several occasions I have had this surgery tell me of policies that contradict NHS policies. What's worse is how the reception staff insist on the policies even after being told NHS policies or recent change in laws. They then react to me like I was informing them of something outlandish or absurd.
For example, last year in June, they tried to charge me for requesting access to my medical records. When I reminded them that the law states that patients have a right to access their records free of charge, they argued "not in this surgery" and justified it by stating "every surgery has different policies but this is, and always has been, our policy."
In September 2018, I moved to Eastbourne to study at Brighton University. I am back for the summer now and needed the doctor. I was refused, and so, I called my surgery (Enys Rd surgery in Eastbourne). I was told by reception staff that I can request a visitor's temporary registration but they, at Iridium, again said that they do not do this. I had to call Enys road surgery several times and eventually spoke with the manager, Rachel, who informed me that it is their contractual obligation to offer this option to me. Even after telling the reception staff, at Iridium, what I was told, they insisted that this not how it works at Iridium and that they offer no such service. They tried to use the excuse that every surgery has different policies, so I told them that I was already told that this is a policy that applies to all surgeries.
When I asked to speak to a practice manager (as instructed by the manager of Enys rd surgery), I was told that they were not in. Eventually, the staff phoned the manager, then handed handed me a form. I thought this was a temporary registration, but upon asking, they told me it was a full registration. When I called my surgery again, I was advised that if I fill that out, I would have to register all over again in Eastbourne once the new semester begins in September. I was told that I should not have to do that because I should be allowed a visitor's temporary registration. I lost at least one hour and got nowhere.
I would really like to know why Iridium staff are so ignorant about NHS policies, and yet so adamant and argumentative in upholding their illegal policies? I have asked last year, without receiving a response (despite being promised a call back), how do you justify trying to charge me for requesting access to my records?? Had I not known the law on this matter, you would have taken money off me illegally. I wonder how many people were fooled this way. How do you justify wasting more than hour of my time, and constantly sending me away?
On this occasion, I have been unable to see a doctor. Essentially, I have been refused to be seen. I felt like I got punished for being a student. I am sure I am not the only student who goes home for summer. Where are we meant to if we need a doctor?
"Complete lack of understanding or help"
I see specialist clinic in Nottingham every 6-9 months, I live in Birmingham. Have been trying to set up a shared care agreement and the process of receiving prescribed medication. I should have been taking medication since I left Uni of last year in June 2017 but it took between then and April 2018 just to get registered at this GP Clinic.
Since then I have been refused treatment for various reasons in the following order:
- The specialist clinic should prescribe the medication, not the GP.
- Following a letter from specialist clinic to the GP the excuse was the treatment isn't funded.
- Most recent excuse (December 2018) they don't have the training and are unwilling to help and told me no other GP will despite this specialist clinic clearly instructing the process.
I should be taking prescribed medication for atleast a year and 6 months but I haven't had any in that time because of these issues. There has been a total lack of interest in helping me.
This doesn't include the difficulty to get through via the phone to arrange an appointment or the fact that its pot luck which doctor you see. Reception staff told me a few weeks ago I can't pre-arrange appointments and upon telling them why I was trying to see a specific doctor being the reason for pre-arranging the appointment I was told it wasn't an emergency and I couldn't even ring at 8am in the morning for an appointment either.
I'm stuck in a situation where I should be receiving treatment but not and haven't been directed to a GP that will.
"Poor service"
Very difficult to get an appointment. Reception staff is rude and think as they are doctors (ask too many questions). Phone number is always busy. Different doctors seen on all the appointments, makes it difficult for me as I have to explain everything over and over again (they never read notes and mess up with medication). Same is for nurse, she used same needle for different areas and I had to stop her.
