Heartlands Hospital
Feedback Rating
Based on 1417 reviews
Reviews (1417)
Awful!
Accident and emergency services
October 3, 2025
A nurse in children’s A&E is absolutely horrible. She is in the wrong field, unapproachable and not child friendly at all. She makes you feel so small and very judged. Very impatient with children and has a very straight and unfriendly face.
Very well looked after
Accident and emergency services
October 1, 2025
My son had treatment and they looked after him very well.
Helpful for my son
Outpatients
October 1, 2025
They were very helpful for my son who put on a lot of weight.
Lovely, clean and tidy
Accident and emergency services
October 1, 2025
A&E is a lovely department. Clean and tidy.
Cardiology is great
Cardiology/heart medicine
October 1, 2025
Cardiology is great. The consultant explains things in plain English.
I see a physio here
Outpatients
October 1, 2025
I went for an initial appointment for a hernia and they sent me onto Solihull for the op. I also see a physio here for my knee.
24 hour wait in A&E
September 30, 2025
I had a very bad experience in Heartlands Hospital. The doctors and nurses did not take care of me. I waited over 24 hours to be seen. I was left alone and bleeding and I felt uncomfortable and helpless.
Long waiting times
September 30, 2025
Too much of a long wait. At least 6 hours. They do help once you eventually get seen but the waiting time is long to just be given paracetamol.
GP referred on, still not had results
September 29, 2025
Went for an X-ray after GP referred me on. It was arranged for the next day which was good. But still not had the results and said it would be ready a week later.
Waited for hours in A&E
September 29, 2025
I had a severe migraine and I went to Heartlands A&E. I waited for quite a few hours, and then they said that they wouldn't be able to see me that day and I had to go home and come back the next day for a scan and an x-ray.
