The A&E department was so busy they sent me back out to the ambulance to wait for space in the hospital and left me in the care of the paramedics. Waiting times to get into the hospital and seen were awful.
Heartlands Hospital is a nightmare because of the awful parking situation. The waiting times for appointments is terrible too.
I see my cancer consultant at Heartlands Hospital. I feel nervous when attending these appointments and struggle to take in all the information they tell me. This makes it important that I have the support of my wife during the appointments. Unfortunately due to such a poor parking situation I have had to attend these appointments alone. After driving round and round the car park for over 40 minutes my wife has had to drop me or I would be late to the appointment. Going to these appointments alone is really hard and very distressing for me.
My experience has not been great. The service provided by Heartlands maternity department is not as good as that provided at Solihull Hospital. The staff are very busy and don't even make friendly chit chat with you. Appointments are very quick and feel rushed despite waiting a long time for your appointment.
My experience has not been great because of the attitude of the staff. They are just not very friendly there is a lack of empathy and honestly they just do not seem to care. Appointments are usually running late and when you are seen your appointment in very quick 'in and out'. Everything feels rushed and care lacks a personal feel.
I've attended the maternity department for scans. The sonographer was very matter of fact and I was in and out very quickly. The service does not feel very personal and seeing your baby is a very emotional thing and should feel like a nice special experience.
My experience of antenatal care at Heartlands Hospital has been good.
I had a stoma fitted for an operation and the procedure was supposed to be reversed. It has been a considerable amount of time since and I still have the stoma which is really disappointing. That said the stoma nursing team at Heartlands Hospital are very good.
My experience of the maternity care at Heartlands Hospital has been good. The staff were very kind and helpful.
An awful experience of A&E department. My 90 year old grandad waited 9 hours to be seen he was very unwell but they just sent him home. He died a few days later having not been treated.
I was admitted to a cardiology ward (ward 9 I think). The care I received was excellent. The staff were fantastic and the doctors were very thorough.
My follow on care from the cardiology outpatients department has been difficult to navigate. I have had to chase the department for appointments and there has been a lot of back and forth which has been frustrating.
My consultant has been very good. I requested that my treatment be transferred to Solihull Hospital as it is closer to me. The consultant was very understanding and said that it was possible because he works from there too. He assured me that he would make the necessary arrangements for me. I was very pleased.
My experience of Heartlands Hospital has not been great and I prefer going to other UHB hospitals.
Until I saw a specialist nurse in the run up to my UFE procedure I felt that I had no real explanation of the procedure and what would happen. The specialist nurse was wonderful and communicated well. I felt very supported by them. The procedure took place and was carried out by the radiology team. I have to wait six months to find out if the procedure was successful. I have not received a follow up appointment yet but should get the results in two months time.
My experience of the gynaecology department at Heartlands Hospital was very mixed. I saw two different gynaecologists neither of them were particularly friendly or helpful and they did not communicate well. I did not feel like I really got any explanation or answers from them in the run up to the procedure I needed.
I was admitted to Ward 9 as an emergency patient. The treatment and care I received was excellent and the staff were wonderful.
I received a good service from A&E staff at Heartlands Hospital. The staff were wonderful.
My experience of maternity care was terrible. The staff were not listening to me. I was in agony and thought that I was going into labour but because there were no beds they told me to go home. I insisted that I be admitted and after they went away to make enquiries they managed to find me a bed. The attitude of the staff was poor they were very unconcerned and had no empathy.
My daughter was having hair loss and losing weight. They did blood tests and found a vitamin D was low and her CRP tests need repeating in 4 weeks. It's been a week so will follow up.
My wife had a miscarriage and was in A&E, she was sent to the special care unit. She was checked but didn't have any follow up care as this was her third miscarriage. She was meant to have a follow up call in September as it was 6 months afterward but they never got back in contact with us. We're in limbo what to do and how to plan for our future with this happening three times.
No issues other than the waiting times.
The hospital service was good but the waiting time was 3 hours for a general check up.
Attended A&E as per GP instructions. Arrived it was very busy, receptionist was rude huffing and puffing and said it’s an extremely long wait I mentioned GP sending us she said but you’ve got no letter (I had text message).
We were called to assessment by a nurse who kept talking over me when I was telling her what was wrong. I’ve never seen oxygen levels temp and blood pressure done so quickly before I think we were in and out within 30 seconds and not in a good way either. She then proceeded to tell me she was sending us to urgent treatment centre.
I’m not sure why as my child had not been examined and we had been asked to attend by GP but I did as I was told after getting lost twice. A kind nurse showed us the way once we got there they informed me the wait for a GP was 4 hours……hang on…..a GP? Why had A&E sent us to see a GP when it was our own GP who had sent us up there. The nurse and A&E department got rid of us to get another patient off their list, there was no care for my child whatsoever and she clearly did not listen when I told her the GP sent us. Since when does a children’s A&E have a nurse making clinical decisions about young children?
Absolutely shocking treatment and actually incorrect and not in my child's best interest. I left and I attended the children's hospital with my child who were absolutely brilliant and actually helped my child. Shame on you Heartlands children’s A&E
I was admitted to hospital but they wanted to move me to the renal ward (ward 3). I was told there was a bed so I was moved off the ward I had been staying on and was left in a corridor. The bed didn't become free and the bay I'd been moved from was taken up. I spent the whole day in a corridor, seriously ill, with limited treatment/check ups from nurses. I had no privacy to use the toilet etc. It was awful. My family complained to the nurses on the wards who said there was nothing they could do. I eventually got a bed on a ward at 7pm. It was appalling!
My appointment was good. A nurse wheeled me from reception to the appointment and then back out again. I received blood results and had an injection. The doctor told me that the treatment is working which is great.
The antenatal care I have received at Heartlands Hospital has been good. I was referred to the perinatal team too.
I was admitted to ward 19 and spent 4 weeks being cared for here. The treatment and care was good and I have no complaints.
I was left for over two days after my waters broke and I ended up needing an emergency c-section. I was not stitched up properly and ended up with sepsis. This resulted in me spending two weeks in hospital with my new baby. It was a very difficult time, and I was not happy with the care I received.
My pregnancy is classed as high risk but I do not feel that I am being properly monitored. I have not really had any extra appointments at the hospital during this pregnancy.
My experience was awful. I felt neglected during labour and after I had given birth. I hemorrhaged and the midwives did not realise, my birth partner had to raise the alarm. I could have died.
Terrible experience. Felt like it was in and out, 0 Information on how the baby was doing or to even reveal what gender it was like we had asked.
Comes to something when you get home and feel so irritated you have to leave a review. Just felt straight in and straight out, absolutely disgraceful. Can’t even get more than 1 picture and willing to pay for it cause the machine was broke
My child received good paediatric care at Heartlands Hospital following a bad fall. They referred them directly to other departments for full check ups.
I was admitted to Heartlands Hospital and spent 8 days there being treated for bacterial meningitis. I was moved about and spent time on 2-3 wards including ward 21 at one point. Overall I was happy with the care I received from the staff there.
The cardiology outpatients is very good. I have no complaints.
A&E could have been better as it was a long wait then they finally admitted my wife. The care was good in general.
It is so big and it's difficult to park. The ophthalmology department is good but visiting that hospital is stressful.
I spent a night on a ward and the care was not great. The doctors didn't fully investigate or treat the condition despite my son telling them not to discharge me. They discharged me the next day. They failed to treat me.
I visit the asthma clinic at Heartlands Hospital when my symptoms flare up. They are very good and the staff are very nice.
My experience at Heartlands A&E department was horrible. I was there from 9am until 3pm and had still not seen a doctor. They did run tests but I had to leave without results and/or treatment, and they never made contact with me about the test results. A big issue in this department is the extremely uncomfortable chairs, when you are sat in them for hours and hours they really do need to be more comfortable.
I waited 8 hours in A&E. I spoke up for my dad who has dementia.
The wait at children's A&E department at Heartlands hospital is ridiculous. On one occasion we waited over 5 hours to be seen and on another occasion the wait was over 8 hours. I have not always been happy with the care my children have received. Most of the time we are fobbed off and sent home without any treatment.
Every time I call them I can't get through. It's a nightmare. They then passed me to another number that doesn't answer when I told them.
I attended A&E with a foot injury. I waited hours for an x-ray. I had a broken toe which was just strapped up. The system could be better. I could have been in and out much quicker and didn't need major treatment.
Really good. I was induced and put in a side room for privacy and sleep but I was forgotten and so missed some medication.
Maternity isn't too bad but appointments are busy with delays and the car park is horrendous.
In and out of maternity very fast. They answered all of my questions. Good communication.
The waiting times at antenatal are really long and I feel rushed by the staff.
A very busy department, a long wait and I felt rushed by the sonographer.
The nurse called to ask if we knew that dad had a DNR in place and we didn't know. So they put it in place without telling us.
I went to A&E with a shoulder dislocation, which kept happening so I told them. They didn't refer me about it though.
I had an outpatients appointment but was seen nearly an hour past my appointment time. If we arrived an hour late we wouldn't be seen so it's not acceptable to be seen so late in my opinion.
The queue to get into the carpark is awful. Follow up chemo was done here. I was happy with the care and they were brilliant. I didn't want to leave as it was like a five star hotel. They discharged me when the nurse said I was doing well.
I had to attend A&E at Heartlands Hospital and my experience was awful. I waited hours to be seen and treated. The doctors and nurses were good when I saw them.
I attended Heartlands A&E to try and get a scan. I was there for hours and was not happy with the waiting times.
I was diagnosed with third stage bowel cancer. I had a scan and they picked it up. My GP caught it and referred me in.
I go there for my left eye as I can't see very well out of it. They do my prescriptions and sort my glasses. Very good, no problems at all.
It's okay, not too bad of a wait. I get help and support. They have been helpful and kind the times I have been.
Everything was good at A&E. The food wasn't though. I ended up being admitted for surgery.
My father was admitted to the SAU ward at Heartlands Hospital and has been there for a long time. I am not happy with the care he has been receiving. He seems to be becoming more unwell rather than better and has ended up in a delirious state. He has fallen, walked out of the ward, and walked around the ward in an unfit state with an open wound on his foot. I have made my concerns known to the staff on the ward and the registrar but there has been no improvement in care.
I have only attended one appointment at Heartlands Hospital's antenatal department. I felt a bit lost going there as all my other appointments had been a Solihull. The experience was very different, not knowing where to go, navigating the hospital and then being in a department that was not specifically for maternity care but a range of other issues. It was not a personable experience like I have at Solihull. It would be helpful if staff had a way of knowing when a patient is normally seen at another hospital to maybe provide them with a bit more information and reassurance as to how the department runs.
Absolutely horrible staff and all the nurses are angry and don’t want to help with anything you ask. Changing room for baby is disgusting, stinky and dirty, you can’t place your baby there. It’s stink so badly, you afraid to catch something like virus or bacteria there. We came through the ambulance with 3 month old. Was waiting for doctor to come for 5 hours and STILL nobody came to check.
Got paracetamol for infants and that’s it. AWFUL AWFUL AWFUL. That department needs a proper change and check the sanitary and all the stuff !!!
I was admitted to Heartlands Hospital for treatment and subsequent surgery. The surgery went very well and overall I was happy with the care I received.
My experience at Heartlands Hospital urology department was very good. I have attended a number of appointments for investigation, diagnosis and treatment and the nurses there were fabulous.
My experience of A&E was not too bad. I was not waiting very long to be seen by a doctor and I had my observations done by a nurse very quickly. I was told that I was being admitted and I did not wait long for a bed.
I have been generally happy with the care I have received from the staff on ward 29.
My outpatients appointment this week went very well. The staff were all so nice and very knowledgeable. They communicated well and explained things in very plain English to ensure that I understood everything. They were very patient with me.
My experience of SDEC at Heartlands Hospital was very good. Medical staff were very thorough and they admitted me.
I was admitted to ward 6 (cardiology) with heart failure. The care and treatment was brilliant all the way through. Discharge was delayed due to things not being ready at home. Arrangements were made and things put in place to support me when I was discharged.
The eye clinic is fantastic. They treat my husband very well. I have no issues.
I was admitted to ward 26 at Heartlands Hospital and my experience has been very good. They are taking very good care of me. I am enjoying the food and the company of the staff as it is very lonely living alone.
My experience of the OPAD ward at Heartlands Hospital has been very good.
Getting public transport to this hospital is scary and difficult in the dark. We don't like driving here as it's expensive and so difficult to find a parking space. I used to use the prayer room but one day I was asked what I was doing in there, who was I praying to and for who, it shook me up and I haven't used it since.
Very big if you don't know where you are going. The signage is poor. Last time we came I waited an hour. In total we waited 3 hours with the blood tests too. It's a long day.
The Hawthorn allergy clinic doctor is very rigid and argued with me. She said I was intolerant not allergic. She was horrible and rude.
Well looked after at cardiology. Consultants are very good.
I went for an echocardiogram and that was fine, very prompt and staff were very nice.
I went in twice within a week and sat in A&E on a plastic seat for 16 hours. When I finally got to cardiac ward the staff were really good, brilliant. I was feeling anxious there though as there were loads of criminals in handcuffs in the waiting rooms there.
I don't have a problem. I find the service good. I recently fell and broke my ribs and they looked after me very well.
I was put to sleep and had my heart shocked back into rhythm. I was kept in over the weekend and then they did some scans and seen that I needed a stent. They fitted that and by the Thursday was let go. Was back in on the Friday though and ended up in for another week.
I found A&E useless. Poor communication. I waited a long time.
It's the worst. It needs a major improvement in all departments. Staff are unprofessional. It's not just me, even staff have said the same thing. They look down at elderly people, I experienced it. The staff need training. They have lost booking records for my mom too. they have caused us a lot of stress.
Spent the night here and they said they needed to check with QE with scans so they discharged me.
Very good. they care for my little one excellently. We know were in safe hands.
I had pain after a C Section and the nurse didn't help me.
Good with appointments and communication.
I see the gastro team regularly for bowel checks and I can't fault them. They are absolutely brilliant. I was concerned I would need a bag but the treatment and management they have provided has prevented that.
The kidney and liver team are brilliant. I have regular scans and tests every 12 months and my kidney and liver function have been improving.
I visit the diabetes team every 12 months and they are brilliant.
The rheumatology department is absolutely brilliant. I am not always seen face to face but I have regular phone calls every couple of weeks. They also have a helpline that I have used when I have flare ups and the doctors arranged an appointment for me.
I had a hip operation here and I've never fully recovered. I've been living with the pain ever since and when it has been investigated they have just told me there is nothing wrong.
There can be long waits in A&E but the staff are helpful, caring and friendly.
I had 2 stents fitted here and they were very good. I'm happy with the care and treatment.
The thyroid specialist was absolutely marvelous but the service is no longer available.
They keep cancelling my appointments which makes me very concerned about the management of my liver condition.
I feel that they are dealing with a lot of people who could just be seen by their GP.
I arrived for my outpatient appointment and they told me it was cancelled but I was not informed of this
I spent 48 hours in A&E and my experience wasn't great because they are understaffed and overworked. I was sent to another department and back to A&E which was confusing.
I have had a form of blood cancer for 12 years and go here every six months for blood tests and see the cancer team or have a phone call which works well for me.
I was sent here by out of hours. They put me on a drip for dehydration and helped me get better.
I went in March/April and they lost the referral so I had to chase them for a new one. You have to wait for appointments.
Lovely place. I was seen on time as I am very happy with the care.
I hate A&E. It takes hours to be seen. I don't like coming here.
I come here regularly to see the weight management team, the consultant is a little sweetie. My appointments go well and I am always seen on time. I do have to get dropped off to avoid parking though as I can't even park with my blue badge.
I attended Heartlands Hospital A&E with my 80-year-old neighbour, who had been experiencing a nosebleed for over an hour. She is on blood thinners, has high blood pressure, and is prone to blood clots. Upon arrival, we overheard the receptionist informing another patient that everyone was seen strictly in order of arrival, regardless of symptoms or urgency.
Despite her age and medical risks, we waited an hour and a half before realising—via the hospital’s live online data—that the current waiting time was over 5 hours and 30 minutes. At that point, my neighbour was exhausted and we decided to take her home, advising her to call 999 if the bleeding continued.
The A&E department itself was overcrowded, disorganised, and noticeably unclean. The overall environment felt chaotic and poorly managed, leaving us with little confidence in the care available.
I have been under the gastro team at UHB and have attended appointments at Hospitals and Solihull Hospital. I experienced long waits between appointments, which was often 6 months. I also had a long wait for results and it took several months to be told that I needed a liver scan. Communication was generally poor and needs to be improved.
My experience of the dermatology department at Heartlands Hospital was initially good. I was urgently referred and seen quickly, and told that I would need a biopsy. I was told that I would be seen within 4 to 6 weeks but I have now been waiting over 4 months. I have chased the hospital directly and my GP has also chased them too without success.
My consultant at Heartlands Hospital is very good. I am seen by the brain injury team. Things are finally being done now that I am in the system and under their care.
I attended Heartlands Hospital for full bloods to be taken and they arranged a follow up appointment for me at Solihull Hospital's haematology department for the following week. I was satisfied with the service received and very pleased that they were able to book the follow on appointment for me there and then.
I was admitted to ward 10 and spent 8 days there. The staff were lovely and took very good care of me.
I attended A&E at Heartlands Hospital and was quickly sent to SAU where I had an ultrasound. I was then told to come back to SAU the following day. I attended the next day to be told that there was a 4 to 6 hour wait to be seen. I waited 3 hours to be told that the ultrasound I'd had done the day before was all clear and that I could go. Living in Solihull it is very difficult to get to Heartlands Hospital by public transport. It cost me over £60 to attend the hospital over two days. The waiting times are long and a simple telephone call could have told me that the ultrasound was all clear.
The new antenatal department at Heartlands Hospital is bright and clean and has air con which has been great. The sonographers, midwives and my consultant have all been lovely. The consultant communicate well and talked through all my birth option clearly helping me make an informed decision.
I had to attend growth scans at Heartlands Hospital's maternity department every two weeks as well as attend consultant appointments. The scans were done in the new part of the main hospital and I had to go to the Princess of Wales Department to see my consultant. It was great that these appointments were on the same day but more consideration needed to be given to the times of the appointments. They were often 30 minutes apart and I would need to rush from one side of the hospital to the other, whilst heavily pregnant and also hope that the scan department were running on time. This made visits and appointments very stressful.
I am very disappointed that during my pregnancy I have felt immense pressure from my consultant to have an elective C-section because my first child was born via an emergency C-section. I have been pressured during consultations with them and they have even telephoned me on a few occasions to confirm that I do not want a C-section. At one appointment the consultant pointed out my age (mid 30s) and stated that they could sterilise me during the C-section. I was completely speechless! I felt like they were trying to pressure me into agreeing with them despite me making myself very clear during my pregnancy that I did not want an elective C-section. They need to listen to their patients and not make assumptions about them.
My labour experience at Heartlands Hospital was fantastic. The aftercare on the maternity ward was awful and I was just left to it despite having a c-section. I was discharged after 24 hours and felt that this was too soon. There needs to be more support.
I was seen very quickly in SAU at Heartlands Hospital. The nurses and doctors were friendly and I was happy with the care I received.
My experience of A&E at Heartlands Hospital was good. I was triaged very quickly and sent to a different department.
I see my cardiologist at Heartlands hospital. Appointments generally go well but I have in the past had to chase up follow up appointments.
My experience of A&E was poor. I waited over 10 hours experiencing chest pain and breathing difficulties and having a pre-existing heart condition.
My experience of A&E was not too bad. I was there for a few hours in total, during which time I was x-rayed, my wound was cleaned and stitched up. I was happy with the care I received.
I cannot fault the mostly wonderful nurses at Heartlands Hospital. The problems at the hospital are down to poor management. I have attended a number of appointments, and been admitted on a number of occasions. I have been generally happy with the care and treatment I have received, the nurses are overworked and understaffed which is a real shame for the staff and for patients.
My appointment at Heartlands Hospital's Fracture Clinic was fine. The department was efficient. The car park was a nightmare and I was lucky I had an early appointment or I fear I would not have been able to park at all. Another thing I noticed was that there appeared to be a lot of wasted space inside the hospital.
I attend the haematology department every six months for routine check ups to monitor my blood cancer. I am happy with the care and communication I receive, but if my appointment is after 10am parking is impossible making visits very stressful.
I attended Heartlands A&E experiencing chest pains and I was just left without any reassurance or treatment. The wait to be seen was really long, it really was an awful experience.
I have attended Heartlands A&E a few times with problems and pains and the waiting times have been really long. Waiting for a long time in pain sat on hard chairs is not a great experience. The department is horrible!
My experience of the outpatients department at Heartlands Hospital has not been too bad. It can be busy and the department can be slow but I find that staff are very understanding of my needs and conditions.
The accident and emergency department is diabolical. I attended with severe stomach pain and actually collapsed to be told that I would have a wait of at least 7 hours. It was as if staff were trying to put me off waiting and were encouraging me to go home. In the end I did leave without medical attention.
I was admitted to Heartlands Hospital with a serious infection and developed sepsis. The doctors, nurses and general staff took very good care of me. I was very happy with the care and treatment I received.
The stroke doctor is wonderful. He takes his time to explain things and never never rushes you. Always asks if I have any questions. A wonderful bunch of people.
A&E is crowded at times but they're quick once your called by a doctor and things get moving. It can be frustrating waiting until that point though. They all work hard.
I was turned away from A&E at Heartlands Hospital and told that they do not treat eyes. I told them that NHS 111 had told me I could attend any A&E and pleaded with them; explaining that due to my severe visual impairment I could not travel on public transport to the Eye Hospital and that I could not afford taxi fares there and back. They still refused to examine and/or treat me.
A&E has loads of people being sent from their GP and clogs up the system.
We were sent to a separate room to the side of the main waiting area because my child has additional needs. After waiting over 8 hours we were told that there was nothing they could do and that we have to wait to see a community paediatrician. I suffer from a severe visual impairment and eye condition and needed saline for my eyes while waiting with my child. The staff were not willing to help which was very frustrating. In the end I appealed to a member of the reception team who provided me with some saline. The way so many of the staff dismissed my requests and showed no empathy to our situation was very disappointing, I was asking for saline solution not prescription medication.
Terrible, I wouldn't go there again. Slow, unprofessional, dirty, the list goes on.
My experience of the ophthalmology department at Heartlands Hospital has been that I have not found them to be very good. They are not as helpful or informative as the ophthalmology department at Solihull Hospital.
I waited for over 10 hours at A&E. The toilets were blocked and broken. They told me they called me but I didn't hear it so I had to wait longer.
I bought my daughter here and they quickly diagnosed her with croup and a viral infection. They checked her ears and found an ear infection. She was prescribed antibiotics and was better before the dose had even been finished.
I am a 63 yof presented with severe abdominal cramps and bleeding 18 Aug 2025 and referred to RAS- for cancer evaluation. A diagnosis of cancer (or not) MUST be reached in 28 days with a care plan. It's now 50+ days and Heartlands has made no diagnosis and biopsy not scheduled or performed.
18 Aug 2025 GYNAE RAS referral made
23 Aug 2025 ultra sound scans detected a complex ( high risk) ovarian cyst and a simple cyst. MRI Referral not made, INSTEAD, :
4 Sept 2025 a hysteroscopy was attempted -without MRI preceding it and it failed due to pain. Thank GOD it failed- I have a fragile uterus and ovarian cysts which could rupture and spill out and spread any cancer contained therein into my uterus. A fragile uterus is high risk for cuts and cancer spilling into abdominal cavity causing metastasis. Hysteroscopy was rescheduled with anaesthesia.
MRI performed 23 Sept. requested team to cancel hysteroscopy due to risks. MRI results - still not shared with me.
9 Oct - contacted team and informed MRI results in and to await a letter not as yet prepared. I asked team to urgently consider endometrial aspiration biopsy, which is less invasive and preferable to hysteroscopy - still awaiting if referral will be made. Notified team that I have high risk HPV and to consider tests for that.
*23 Aug partial uterine thickness noted on ultrasound.
I am at risk of three cancers - aggressive - with poor prognosis. 50 days post RAS referral I am being failed by
a) no definitive diagnosis
b) no care plan
C) denied appropriate diagnostics and subjected to unnecessarily risky procedures and or subjected to procedures out of sequence for proper care and management.
8 OCT 2025 - A garbled unintelligible voice msg with a telephone number to call for an appointment was received. The Gynae department has no record of any appointments and the three admissions department numbers given go to voicemail and my repeat calls have not been returned.
I implore you to ensure I have an immediate endometrial aspiration biopsy and refer me to Pan-Birmingham Gynaecological Cancer Ctr for all further diagnostics and care and any treatment.
I am a former paramedic and mortified that I am being left to languish in this manner.
My booking ref is 0004 6060 3082
Ref RRKA 391 389
Ref 391 389
Please, if I am being scheduled against my wishes for the contraindicated hysteroscopy, kindly ensure that I am appropriately and without further delays, referred for an endo aspiration biopsy. My case is already at double the time deadline.
Kindly ensure that I am contacted by someone with an intelligble voice, voicemail, email, and my NHS apps simultaneously. I have endured significant other miscommunication which have not served to assist, and which I need you to document and address.
Thankyou for giving this your urgent attention
Shaynel Ahmed
Maternity was really good. I stayed there for 7 days as she was born prematurely. They were so helpful. Such a good experience.
The planned C-Section didn't go as smoothly compared to my previous birth. I stayed in one night then discharged. You know what to ask when it's your second though.
I had a fall and waited hours at A&E. They delivered a Zimmer frame and toilet aid to the neighbours at 8pm and I had x-rays and then eventually saw someone. They got everything sorted with physio to show me how I should climb stairs and so on.
A nurse in children’s A&E is absolutely horrible. She is in the wrong field, unapproachable and not child friendly at all. She makes you feel so small and very judged. Very impatient with children and has a very straight and unfriendly face.
My son had treatment and they looked after him very well.
They were very helpful for my son who put on a lot of weight.
A&E is a lovely department. Clean and tidy.
Cardiology is great. The consultant explains things in plain English.
I went for an initial appointment for a hernia and they sent me onto Solihull for the op. I also see a physio here for my knee.
I had a very bad experience in Heartlands Hospital. The doctors and nurses did not take care of me. I waited over 24 hours to be seen. I was left alone and bleeding and I felt uncomfortable and helpless.
Too much of a long wait. At least 6 hours. They do help once you eventually get seen but the waiting time is long to just be given paracetamol.
Went for an X-ray after GP referred me on. It was arranged for the next day which was good. But still not had the results and said it would be ready a week later.
I had a severe migraine and I went to Heartlands A&E. I waited for quite a few hours, and then they said that they wouldn't be able to see me that day and I had to go home and come back the next day for a scan and an x-ray.
My husband has been in Good Hope, Heartlands & QE over the last 4 weeks, in fact he’s back to Heartlands as I write. Most of the nurses, doctors & auxiliaries are caring, hardworking and dedicated. However, I can see after visiting all day, every day, that it is actually the patients who are the problem with the NHS. Most of them are rude, arrogant and think they’re entitled to everything on a plate. They must have been dragged up to believe they can talk to people who are caring for them in such a way and don’t realise how lucky they are to have the service in the first place. I could write a book on what I have seen and I feel so depressed having witnessed it.
Ward 12 - I had surgery and it was really easy to get to places in the hospital. I was in a wheelchair and staff would take me around. They could however work on the food.
Wait in A&E was quite quick, they gave good advice and dealt with the issue I went for, they were good.
The care here was very good and I was not hanging around too long waiting for my appointment.
I came into A&E and was sent to the frailty clinic who sent me on for emergency cardiac care. Overall I'm happy with the care.
I came here for an ultrasound which went fine. I'm happy with the service and care I received.
The care I received on the gastroenterology ward was amazing. The staff couldn't have been nicer.
My trip to A&E was horrible, I'd say it's the worst experience of my life. I spent 12 hours waiting in awful pain and wasn't given painkillers for 4 hours. The nurses were lovely though which did help.
My experience of Heartlands Hospital A&E department was very good. I was seen and treated within 2 hours which was very quick.
My experience of Heartlands Hospital has been generally good. I have had to attend a number of appointments including x-Rays, tests and general outpatient appointments. I have been happy with treatment, the difficulty is getting into the system, accessing GPs to be referred on to the hospital for treatment.
It was all alright, they told me to go back to my GP to follow up with them once I was discharged which I was happy with.
I was brought here in an ambulance when I had a heart attack. I stayed on ward 9 for 2 nights and the care was fantastic. The follow on care has also been very good.
I came here for a foot injury and was seen quickly. I was in and out in a couple of hours.
I was brought to ward 5 from A&E and the care wasn't that great. I had to wait an hour for them to prescribe paracetamol when I was in a lot of pain. They then booked me in for an ultrasound as an outpatient.
I spent 6 hours waiting in A&E then they lost my blood test results and had to repeat it. It was a really uncomfortable experience.
I have visited this hospital on several occasions to help manage my diabetes. I find it very difficult to park which is a real issue but the appointments themselves go very well.
My antenatal experience here was good and the staff were nice. You can wait a while for appointments but it's close to home and the new clinic is nice.
My Grandma has recently been discharged from a cardiac ward at Heartlands Hospital. She'd had a heart attack. The care and treatment my Grandma received was very good. She was very well cared for by lovely staff, doctors and nurses, and I am so happy that she is on the mend and back at home.
My dad was admitted to Heartlands Hospital and was very unwell. His bed was soiled and it took ages for the staff to move him from the bed to a chair. He was then left for hours in the chair, despite being so unwell, because no one cleaned and changed the bed. We were furious when we got to the hospital and realised how he had been left in that chair for so long. It was awful.
My experience of Heartlands Hospital A&E department was awful. I visited due to a leg/knee problem and was in agony. I waited for over 20 hours sat in a hard chair. It really was the most awful experience.
My Mom who has dementia, went in for gallstones ended up falling from hospital bed while receiving one to one care. She now can't go back to her care home as they cannot deal with her needs. She's now been stuck in hospital for 4 months all dignity and quality of life gone. All she does is scream and ask to go home, the grand kids can't even see her as its so distressing
I had an operation at Heartlands Hospital and had to stay in. The worst thing about it all was the food it was horrible!
There are lots of people in A&E for colds taking up too much time. They should really do something to make sure they need to be there.
The wait time in children's A&E was very long but the care was very good once we were seen.
I was there for 5 hours hungry and in pain, was sent there by my GP to rule out stroke nobody cared. I came home. 6 hours later the doctor from the next shift phoned to see if I still wanted to see her. It's an abattoir no accountability... they are arrogant and ignorant, it's a hole still open at the expense if the taxpayer
Last year I couldn't see through one of my eyes so I went to Heartlands. They discharged me and said that they need to put me onto a specialist service at QE, but they took ages to do that.
Can't thank all staff from paramedics, doctors, nurses, catering staff, for their care and attention in my emergency. Called 111, ambulance arrived in 15 mins and I was taken straight into majors. A nurse and doctor saw to me immediately, wonderful care. Massive thank you to all involved, bless you.
Attended A & E for 2nd time in a fortnight, diagnosed with Atrial Fibrillation the 1st time and discharged within 30 minutes of being on ward because they needed the bed. Had to attend again as I felt unwell and Atrial Fibrillation was bad. 3pm in the afternoon had blood tests, x-ray and observations that were checked every hour was then told I would have to wait and see a medical doctor and it may be some time. Exactly 16 hours on a hard plastic seat in A & E which was very painful as I have Fibromyalgia and wouldn't have been comfortable for anyone. I can't complain about any staff they were all very kind and helpful. The A & E waiting room needs improving only two toilets. Whilst sitting there 5 different lots of handcuffed criminals came in all escorted by two members of the Police felt uncomfortable by this and very stressful. I finally got admitted to cardiology ward and medication was adjusted
My experience of Heartlands Hospital has been rubbish. I have been admitted 9 times with the same issue and they did nothing to treat me. I believe that I was treated poorly due to my addiction issues.
I sometimes go here for physiotherapy. When I last went there he made me push against his palm for strength and then said, see you in a week. Next week went to the doctor and the same thing and said that's better, I'm finished, then sent me on my way
Had the coil put in and have been having problems since, have had none stop bleeding for 6 months. They took an x-ray and said it had moved. I want to get it removed but they keep fobbing me off because it's moved, to other people to do the removal, have not heard anything more.
I go there every 3 months for my throat and they're alright. They're better now new treatment centre has opened.
Mom went to the vascular clinic in July 2025 and had a more in depth scan on foot where she had been referred on from community nurse for diabetic foot ulcer. Doctor did not accommodate her at all, just asked for her age and history, and when they found out her age, they completely dismissed her and said they couldn't do anything for her, apart from offer an amputation. They also said at this appointment that she was now for palliative care, when this had never been mentioned to us before. They said they would refer her on for pain management clinic. The doctor put on mom's letter after that they has done tests, when they actually hadn't.
I was in an assessment bay in A&E with a door that didn't shut. Family support was the only thing that got me through the 24 hours there. I was then sectioned and moved to a different area where I saw a lovely mental health nurse.
I came here following a car crash and was seen straight away. They were very thorough.
I refuse to go here as the care and treatment are appalling.
GP wanted me to have a CT scan. It didn’t happen. GP then referred me back to urology. I’ve had prostate removed. It turns out that I have internal scarring due to surgery.
My husband was referred to Xray for a bone scan. I spoke to someone and explained he couldn't transfer seats for himself and would need assistance and be lifted. I was told she had put it on the system so should be ok and to attend unless my husband heard otherwise. When he arrived, the message had not been read and he was told it was a no lift hospital and so was turned away, stating he would be sent an appointment for Solihull Hospital. This was a waste of time and money for all involved. How can any member of staff not realise there is a no lift policy in place. Why is there such a policy when certain patients will always require lifting as they are unable to do so for themselves. Equipment such as hoists should be available for such patients, especially for planned appointments.
It's alright. Waiting time is long.
My son was seen for an ADHD assessment here and that was fine.
18 months ago I had a heart attack and they took care of me. The care was good but I don't remember too much of it. I don't remember it being bad though.
I was transferred after 6 weeks to Heartlands where I stayed for a further 2 weeks whilst waiting to get to Moseley Hall. In the end I discharged myself as they couldn't tell me what was going on, how long it would take or anything about the care package until I went to discharge ward.
I fell over and put my hand out. It didn't appear straight away but the next day it was much worse. I had fractured my left arm and had to stay there. The care has been good, the place wasn't great but it could have been worse.
I had mini strokes and slept in a chair there for 24 hours. I didn't see the doctor until the day after. If it hadn't been for my wife I wouldn't have been cared for.
At the diabetes clinic and was given a patch for the first 14 days. We were told we have to go to the hospital for tests and not a GP which is a faff but they do give a good service.
The aftercare at Heartlands has not been very good. I should have been having an appointment every 3 months or going to a group but I haven't had any phone calls in that time. It's the pressures of staffing I think.
The waiting area seats at maternity are very hard. The hospital is very busy but the staff are good.
It was okay during appointments but after my delivery I developed an infection and ended up staying for 10 days. It was during covid and I didn't find them helpful. I had a bad experience.
I was seen on time by my consultant some 3 weeks ago. They were brilliant. Very good.
Very good at the fracture clinic. It's just getting to these places are the problem.
Very good service from coming in to attend to me, caring for me. They have been very good.
It's been good. The environment is neat and clean, they attend to us on time.
The baby was born here days ago. They were excellent, really nice staff. The hospital and maternity was clean and tidy. The staff were welcoming and so caring. I just came back to give them a gift for helping me so much.
I use the outpatients pharmacy when I need any medication. I will pop in as they're just over the road from me and they're very good.
I took one of my partners medications and I thought I had taken too many so they sorted me really quickly.
Ward 20 has been great. I have been on here for 2 weeks. I had one problem and the staff sorted it out. They cared for me well. I'm hoping to be discharged today, I'm just waiting on the social worker but everything is all organised.
My experience of A&E was rubbish. I was told I would be waiting 5 or 6 hours to see a doctor. While waiting I saw a person on the floor screaming in pain but nobody came to see him. I had to come home eventually and contact the emergency clinic.
The maternity department is very good. The staff are very helpful and provided very personalised care, especially when it came to pain management.
The real issue here is the waiting time. You are just left there even when there are not a lot of people waiting to be seen in the maternity unit. I have asked to be transferred elsewhere but my midwife said no.
I found it easy to get my imaging appointment. I went in at 9am for a scan and came out at 1pm. The consultant was not clear about my symptoms and prescribed medication which I did not take as he was not sure.
It's a big hospital. I had an ultrasound on all my organs and they sent the results to the GP. I can see them on the app.
I had an appointment for vertigo in December 2024. Had a procedure and done some manipulation and went back after 6 weeks. He said he would keep me on the books for a couple of years. He's a really good bloke the doctor I saw. Brilliant.
I went to A&E. My blood pressure was too low. I was there for 12 hours and discharged at 6am. Good care and they said my results would go to the GP.
Really good, their speciality. It's their bread and butter. They're able to check bloods and do checks and give information when I need it. They book me into clinic to discuss anything.
I waited at A&E over 24 hours to get a complete diagnostic. Blood test results too a long time to come back.
The whole process was good. The waiting list was long though. They never gave me the results.
They said they couldn't do anything at physio. They told me to go to the GP if I needed anything.
In pain and waiting 5 hours at A&E. Long waits when we get ill.
A very poor A&E delivery service. They don't let family members in with the patient.
My dad recently spend 2 weeks in Heartlands and while there are no real complaints about his stay when it came to him been discharged the entire process was a disaster. The communication was horrid which just caused unnecessary stress.
How hard is it to inform patient and family when they will be discharged preferably a day or 2 before so everyone is ready?
In our case I turned up to visit and was told he 'might' be discharged that day, he knew nothing about it and upon inquiring nobody would give me a clear answer so we were just waiting not knowing what was happening.
Eventually he was discharged 12 hours later at midnight leaving us with a near hour drive home so late at night when he still wasn't feeling 100% and was very tired was very difficult for him.
And despite repeated asking we were also never told that he would be expected to administer his own injections and so he was not shown how to do so. We ended up having to call our GP the following day who reluctantly sent out a district nurse who was horrified that he'd been discharged without us been told about his care plan and medication.
I was on ward 21/20 in February as I was sent straight to the emergency ward as I was so poorly. I ended up staying in for a week. It was alright. Felt a bit cramped but the service was alright and the hospital was clean. They were helpful.
I had an unplanned C-section and they cared for me really well at maternity. They were so nice and talked me through things. Kind and lovely maternity staff.
Waiting times are long. My mom had to wait for 5 hours without any regular checks. The doctor looked at the fracture and suggested a second opinion but she just wanted to get home after being there that long.
The staff are helpful at A&E and good to me.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
I went to A&E in December 2024 as I was so ill and they just left me and weren't helpful.
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Patient Experience Team
Even with health conditions we had to wait for 12 hours at A&E in a chair. Children with additional needs should be prioritised. It's not care provided at all.
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Patient Experience Team
She is under neurology, they're useless. Hardly get appointments to see her, they're useless. They need to improve their care for children with additional needs.
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Kind regards,
Patient Experience Team
Brilliant. The doctor showed me my brain scan and said I had no dementia. They're very good.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
They've been fabulous, the diabetic clinic is amazing.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
A 16 month old baby was treated very kindly while we were there all day. Lovely people
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
Very caring and helpful staff. I've had a number of surgeries over there. The care and treatment provided was excellent.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
I went to A&E last year and was left in the corridor. They said my ECG was fine and sent me home after I waited 5 hours. It was really bad and they do not care.
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Patient Experience Team
The doctor here said he does not have capacity to make decisions and they allow me to attend the appointments with him. They have been so good with him.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
I was moved onto a ward. It's been okay this time compared to January when I waited 7 hours in an ambulance and then another 6 hours. There is long waits to receive updates on relatives too. The staff here though are amazing.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
The new services and facilities are alright. The staff are fine and the appointments and timings are fine. There is no parking after 9am it's terrible. We have to get here hours earlier to park the care. Overall the departments I will give 4 stars.
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Best wishes,
Patient Experience Team
Ward 19 staff were helpful.
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Patient Experience Team
Everything has been really good and everyone has been helpful at the stroke clinic.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
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Patient Experience Team
So far it has been good. The timing is slightly delayed. But overall it's been okay at maternity.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
A good A&E experience overall. I should have had my x-ray results in A&E but it was missed so had to have it done again. Aside from waiting times the doctors and service was good.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
My sister waited 6 hours before she was seen at A&E. It was a nightmare.
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Patient Experience Team
Long waits and rude staff all over the hospital.
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Patient Experience Team
It's not personalised and it can be difficult with communication. Not approachable, especially in A&E. The main hospital isn't so bad. I had to wait 12 hours in A&E with my husband.
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Kind regards,
Patient Experience Team
The care is much more personal here. They monitor you better too and call if anything is wrong. Communication is much better than at other maternity units. My only problem was travelling that distance.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes,
Patient Experience Team
The cardiovascular department is very good at discussing the results sent from Solihull and will tell me whether I need to have any follow up treatment.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
Having just spent 5 days in Heartlands Birmingham, the first 36 hours on a chair in A&E. The main issue I would like addressing is the discharge process which just doesn't work. I was ready to leave the hospital at 8.00am and eventually got out at 3.00pm. All due to a not joined up process. All the NHS staff accept it's dreadful but just accept it because its always been like this. In any commercial enterprise this would be sorted by getting relevant parties together and just fixing it. Each time it fails someone is sitting in A&E waiting for a bed.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Kind regards,
Patient Experience Team
Very slow moving at A&E. You wait for hours.
\'Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
It was a long A&E wait but the staff were very helpful and supportive.
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I went to A&E once and it was so so busy and awful there. I felt so ill and just wanted them to help but they left me. It was so awful. Even when they did see me it felt super rushed.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Kind regards,
Patient Experience Team
My mom had a broken hip, she was treated brilliantly from A&E and then on ward 18, fabulous care, the staff are so busy but manage to look after everyone perfectly and make them feel safe and cared for. Special mention for some staff on ward 18 you are all angels thank you so much for looking after my mom
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
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I used the A&E there and did not have to wait long due to the level of emergency.
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The children's A&E is really nice and only waited 2 hours. A much better service than the QE.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
My husband has been on the elderly care ward (ward 21) for the last 2 months. The staff are very helpful and the consultant keeps the family informed about his health.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
They have always provided an excellent service at discharge and outpatients pharmacy. The outpatients pharmacy is very busy but again they are knowledgeable.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
The endoscopy consultant is very good. Good explanations given. The many clinics here have provided excellent treatment.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
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The consultant is very good when I come for eye check ups.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
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I waited 6 hours at A&E, which is too much.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
I come to the diabetes clinic once a year for a check up and bloods. Very good.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
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I was seen within 3 hours at A&E and they examined me very well. Explained everything very well and medication was provided.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
I am high risk for fall and the I regular attend the falls clinic. The staff are very kind and helpful.
\'Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
The staff were lovely but the atmosphere is awful and I did not feel comfortable.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
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I was there for 4 days before being transferred to the QE. The care was okay it's just not the best hospital to be in but they took good care of me.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
Kind regards, Patient Experience Team
They looked after me and couldn't do anymore for me. Brilliant.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
Called me in to check my stitches after the hip operation and they fixed some of the stitches for me.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
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Taking my mother with cellulitis in leg after knee replacement. Poor parking availability, long wait in a waiting room that looked like a war zone. Staff grumpy and inconsiderate, didn’t bother to examine properly.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
I had abdominal pain and I went to A&E. I waited for three hours but was seen by a very helpful and kind doctor in the end.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
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My wife had an x-ray. She had a scan on leg. Had the results the same day and said there were no blood tests and was clear which was good.
\'Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
My wife waited 5 hours at A&E was check and told to return the next day for a scan. A long wait but helpful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
Very bad. My daughter fell and cut her chin wide open. We called an ambulance and waited for 4 hours. They doctor there told us she couldn't be treated there and we needed to go to the children's hospital. They didn't do anything to help her during that time it was so bad.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
I went to A&E when I thought I had broken my arm. I waited about an hour. They did their utmost and gave me a wheelchair and got me through quickly to x-ray.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
I have a diabetic eye check up every three months and the staff are great. It's easy to find the department, they run on time, explain things well and I can contact them easily.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
Easy to make an appointment there and they listen to you.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
Kind regards, Patient Experience Team
I was sent for x-rays and bloods. The staff were good and helpful and I was seen quickly.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
Long waits at A&E with very limited support or care provided.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
Been waiting for carpal tunnel surgery for the last 2 years.
hank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Thank you
Patient Experience Team
We were seen very quickly, within 2 hours and excellent treatment was provided.
\'Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
Kind regards, Patient Experience Team
Very busy. I have always waited at least 5 hours at A&E and the staff are rude.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk
Kind regards,
Patient Experience Team
Very bad. It was terrible there, there is no space in the waiting room and they don't help you.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk,
Kind regards,
Patient Experience Team
It was good.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
Kind regards, Patient Experience Team
Very good.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft
Kind regards, Patient Experience Team
Triaged to minor injuries and was seen quickly. The staff were great.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
It wasn't a long wait at the children's A&E department. They saw us really quickly within the hour. They did tests and gave us medication and told us to follow up with the GP afterwards if we needed anything.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
I had an endoscopy and the results came back quickly. They were really good and have looked after me very well.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
A&E was a problem. They did some checks and said I was okay and sent away with my problem which hasn't gone away.
\'Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Maternity is very good and staff are good and so helpful.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
There for 26 hours with a man in his 80's. So bad.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care received then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards,
Patient Experience Team
I broke my hip and they did an operation and put a plate and screw in. I was treated very well. I was going to be sent to the Royal as I'm still struggling to walk though.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
The UTC system is okay but the medical person was abrupt and rude and they asked why I was there. I did what I was told to do.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
The did some checks at A&E and saw him quickly. They kept an eye on him and tested bloods and blood pressure. They decided he was okay and it was just a side effect of his previous operation.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
I had a heart attack and waited in A&E for 12 hours. There wasn't any space on a ward but they gave me an operation to put stents in. It didn't mean I was any fitter.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
Everything is good at maternity. Staff were good, great and I felt listened to and cared for whilst there.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
I gave birth there. The waiting times are long. The staff are helpful and kind. Very good.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
It's not a long wait for children's A&E. The maternity is still under construction and difficult to navigate. The main A&E is old and parking is chargeable. The staff are nice and listen. It's okay.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
They do not care and have no heart, no compassion. My leg was broken but I was told to walk on it.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards,
Patient Experience Team
I had a good experience at maternity. The midwives are good.
Very helpful consultant, she took very good care and explained everything very well.
I attend cardiology regularly and they keep a good eye on how my heart is working. The staff are excellent and the treatment is great.
I had surgery at orthopaedics. They straightened my leg with a rod. It all went fine.
I was seen quickly after a fall. They referred me on.
I have had many scans and x-rays and the staff have always been kind and very helpful.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
Excellent care and treatment at MAU and the staff were helpful.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
The worst place to come when you need quick support.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited over 7 hours to be seen by a nurse. Very poor service delivery.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went for a sleep apnoea test and it was a bad experience. Everything went wrong.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very clean and the services are amazing.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
I had a very bad experience with my last pregnancy there. It was not good and they caused me too much pain with too many injections. They didn't treat me well after the C-Section.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards,
Patient Experience Team
The waiting rooms are always packed, it's too busy.
\'Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited at A&E for 18 hours with my son with a broken foot. The waiting time is too high. They should have made the A&E bigger not the car park. No bed capacity so you just wait.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
The waiting times are really long but otherwise it's good. The staff are good.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
Long A&E waiting times. They need to improve.
\'Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
A&E was full of people and some were fighting with security. I waited for 20 minutes and then they did my blood pressure and monitored me.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
We used to go to the A&E here but not anymore. The service is not good. It takes a long time to get checked. I can't say anything good as everything is really bad. The receptionists are bad there too.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards,
Patient Experience Team
Ophthalmology explained everything very well and had no problems with them as a service.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
The staff at allergy and immunotherapy clinic are very helpful. Excellent treatment provided.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
I went to A&E at 11PM and was seen at 5AM. I was moved to a cubicle as there were no beds available. They discharged me and I got a reaction to the antibiotics.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards,
Patient Experience Team
My friend had chest pain and went to the A&E. They waited for 4 hours and then left without seeing a doctor. Very poor service delivery.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I will never go there again. Very rude and unhelpful staff and they keep you waiting for ages.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I spent a week in hospital. My kidneys were in a bad way and the doctors do what they can.
Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
Ward 19 were very respectful and used his name. Really helpful and kind to him. Very understanding of his condition.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
They call him by a number and not his name at MAU which I find awful. They are human beings.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
They lost my x-ray results and didn't send it through so I had to rebook for the Royal and have it all redone there. Wasted journey and visit in my opinion.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards,
Patient Experience Team
I had stitches removed here after a motorbike accident abroad. They were good and took their time. They gave good advice on how to care for the wound.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
I go to dermatology every 6 months and they're good. The doctor I see is very good and thorough. Very helpful.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
A lot of the nurses are caring but my mum has been left for weeks after telling the hospital she couldn't see properly. Because of that she has permanently lost the sight in one eye. She has also had her asthma ignored to the point of danger. I've been repeatedly told "that's not the main problem we're concerned about her kidneys". She was left without an inhaler for weeks and only given it by us but not enough because we aren't there long enough to do her morning and night. She'd had a stroke and they didn't realise and she's now blind in one eye. The good part is that when she finally got to the right ward nearly dead, they gave her dialysis and that saved her life. They are so short staffed that family have to move patients and give medication they have been given to give to a barely conscious patient. Also when she arrived dangerously ill she had to wait outside A&E in an ambulance for 6 hours.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
We would like to convey our gratitude to all staff for the care and kindness shown to both my husband and myself. Bloods taken and results received in a matter of hours. Examination and reassurances given with an ECG arranged at Solihull within 2 weeks.
Thank you for taking the time to post your comments regarding the care and treatment you received at Heartlands Hospital. Y
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards
Patient Experience Team
We waited at paediatrics for 6 hours and all they did was a blood test and asked some questions. They looked at her like she was lying and sent her on the way with no pain relief. The blood tests came back as having a vitamin D deficiency .
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Went to A&E and was triaged to urgent care. We waited there for 30 minutes and then was sent to paediatrics.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had a check up when the police took me in. They were good there and they sorted me out and got me supported accommodation.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My daughter is happy and satisfied with the care and treatment provided at the maternity unit. The nurses and the doctors were very helpful and kind to her.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Before going to A&E keep in mind that you have to wait for at least 6 to 8 hours. Complete lack of facilities and professional staffing.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Five stars for the maternity midwives and nurses who provided excellent care and support to my daughter.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for 8 hours at A&E. I am very dissatisfied by the care and treatment provided.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for 2 hours at A&E but was seen by a wonderful doctor who provided excellent care and treatment.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was treated for a detached retina, the care and treatment was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I have been to A&E many times and they are overworked in there and short of staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for 6 hours which is shameful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had stents fitted and the care and treatment was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Ward 8 staff were fantastic and cared for him for 6 weeks until he passed away. They care so well and with such compassion. They were so lovely to us all.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Ward 3 was disgusting when my husband was there. Dirty and bile left on window sills. Not sterile, it's horrible in there.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My first appointment for physio was on the phone. The staff member was rude on the phone. I don't know how they do physio on the phone.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went to the ENT clinic and got lost as there was no signposting. There was a long wait and the staff were not cooperative at all.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Generally you don't wait that long for appointments. They see you on time.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
No long waits at A&E, I was seen within an hour. I didn't have a long stay and they got me an appointment at trauma at the QE for a week later.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I spent 2 nights on ward 3 after being admitted. The care was excellent. I like this hospital. They have taken really good care of me.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
The GP sent me to the emergency and I wasn't there long before they sent me to the ward. I was in pain with my kidney and they sorted me out.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went to A&E three months ago and there were good. I was surprised that I was seen quickly and I was followed up with medication and more appointments. They were good at A&E.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I came for an appointment and it was very good. The nurse too. I was seen on time. I've been coming for 3 months since I was in A&E and they have since been seeing me regularly.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Physiotherapy is good. There's no long waits for referrals. I have exercises and a follow up.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had physio here and it was really good. The staff were good and the exercises were helpful. They organised a follow up appointment. It was really good.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
It wasn't a long wait at A&E. I was having a panic attack and have bipolar. They really helped me and cared for me.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My daughter had an MRI in February and it was a good experience. It was fast and easy and she was comfortable. She was relaxed due to the staff and it was her first scan. We were pleased. A good experience after waiting 5 months for it.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My eye appointment was good. I came back after a year and I was seen on time.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
A very quick service with helpful staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I came for a sight test and the staff were friendly and helpful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was seen very quickly, in under an hour and the care was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I only waited for 20 minutes for my medication. The staff were helpful and very friendly.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very helpful consultant, she explained everything very well and provided medication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
We waited at A&E for 5 hours with my daughter having a deep wound on her hand and then we were shifted to minor surgery.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was waiting for 30 minutes for my medication. They take ages. They need more staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Excellent care and treatment provided to my wife. Very helpful staff.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very quickly processed my medication request at the pharmacy.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for 5 hours in A&E in pain. They need more staff and better resources.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very caring and helpful staff. They examined my wife very well and provided medication at the prenatal care clinic.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very quick and efficient staff at the pharmacy, who got my medication within 15 minutes.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I came to A&E with pain in my legs and waited for 7 hours. It's not acceptable. Staff are rude and unhelpful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very friendly and helpful staff at the discharge pharmacy. In and out within 20 minutes with my medication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for three hours in A&E but was seen by a very friendly and helpful doctor. They prescribed me medication for my kidney infection.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My daughter had an MRI scan here and the help and support was good.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
The pharmacy staff are very kind, caring and helpful. They provide excellent customer service and the stock levels are good all the time.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I came the to treatment centre for blood tests for my kidney function. Staff were very kind.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My husband was put on MAU, ward 23. His dementia makes it particularly challenging for the staff but some of the doctors and nurses are so lovely and patient with him. He has been taken care of so so well.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
He was bought into A&E and the care was excellent from the nurse. I was a little unhappy as my husband missed the bedpan and they didn't clean it off the floor. I asked and they still didn't.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I have blood tests and eye checks here and both departments are very good.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
It's alright but sometimes it can take hours to be seen. When my wife is bad she shouldn't have to wait that long as she can't talk to explain her pain after having a stroke.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had pains in my stomach so hard that I had to go to get it checked at gastro. They see me every so often for a check which is good. They're fine.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
The maternity ward when I delivered baby was good but on the nights some of the nurses were rude. It was a good experience otherwise.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was booked for scans and they called last minute to say it's not there it's at Good Hope. It wasn't good, there was lack of communication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I waited for 3 hours at A&E in pain before being seen by a very helpful doctor.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was treated at the fracture clinic and the care and treatment was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went with a fractured toe and had to wait for 3 hours before being seen.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was in Eden suite and my prenatal care was excellent. Overall I received very good maternity care.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Good staff at ophthalmology. The hospital is very busy and I have to wait for a long time though.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had to wait at the reception for about half an hour because no one knew what to do.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
The care was good at SAU, I was there for 3 days and the staff were good and it was clean. They got me sorted and cared for me.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I was at the ED from 2PM to 11PM at night. They eventually admitted me after 7 hours. I was in so much pain but it was like they didn't listen to me.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
There are so many people at A&E and you have to wait so long that it doesn't feel very helpful.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
My husband had his cataracts done over there. The care and treatment was excellent.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
Two visits about breathing problems. One was 18.5 hours. One was 26.5 hours, in frightening, noisy, argumentative, smelly, vomit-floored dreadfully overcrowded room trying to get a seat after every visit to disgusting toilets. Lines of Ambulances queuing up outside. Triage was reasonably prompt. Poor single doctor lovely despite being so overburdened. No treatment for Long Covid breathing though
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
Phone call mid afternoon for the following day. (Two weeks appointment)Just after 6pm was cancelled. The next day and following day I received letters for a date that had passed. I tried to rearrange but told to wait for a letter. After a month I called as no appointments after 6 weeks. How much did two useless letters cost the NHS.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
I waited 6 hours at A&E before any support or medication was provided.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team
I took my 7 year old daughter to A&E with tummy pain and she was seen within an hour. Excellent care and treatment provided.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
Care and treatment at maternity was second to none.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
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Patient Experience Team
Very long and frustrating waiting times. They are also short staffed.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team
The staff were very helpful at paediatrics for a general check up for my son. They examined him very well.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team
I had the best possible maternity care and treatment here.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team
A&E is always overcrowded and busy. You wait for hours. They need a bigger waiting area with more facilities and better trained staff.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I have recently used the maternity services. My experience from start to end was excellent.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I go there for my eye check ups once a year. The consultant is very helpful and always provided top care and support.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was in and out of my scan last week in 20 minutes.
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Best wishes,
Patient Experience Team
I was on ward 6 and I have nothing but praise for them. The consultant was good. I had no problems with them. I stayed 6 days after a heart attack. They prescribed me paracetamol which I didn't need.
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Best wishes,
Patient Experience Team
I'm happy with the staff and its good food. The nurses are good.
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Best wishes,
Patient Experience Team
I went to visit my brother in A&E and those places attract the most undesirable characters at night time. So many people just looking for a bed for the night. I caught covid waiting in that area. That is why I worry about going to appointments because I worry about coming out worse than I went in.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had a stent put in my leg. A lot of people say they don't go there if they can help it but they were really good there. I had an overnight stay and they were really good. I couldn't fault them.
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Best wishes,
Patient Experience Team
My daughter was an inpatient for a week at paediatrics ward 15. The care and treatment was excellent. Very helpful doctors and nurses.
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Best wishes,
Patient Experience Team
I am here to collect the item which they had to order from somewhere else. The chemists are very kind and helpful.
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Best wishes,
Patient Experience Team
I had my endoscopy 2 days ago and everything went well. The staff were kind and helpful.
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Best wishes,
Patient Experience Team
I have used the pharmacy many times and based on my experiences I will give them five stars.
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Best wishes,
Patient Experience Team
My son is being treated at Ophthalmology for dry mucus. The consultant explained everything very well and prescribed medication.
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Best wishes,
Patient Experience Team
I just waited at the pharmacy for less than 20 minutes and there were at least 10 patients ahead of me. Excellent service provided.
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Best wishes,
Patient Experience Team
Very difficult to get an appointment and staff have poor communication as they can't explain things properly at physiotherapy.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Very busy but communication is excellent at the pharmacy. I have waited for 40 minutes but they have kept me informed.
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Best wishes,
Patient Experience Team
I have been attending the lung clinic for the last 4 years. The staff are lovely and always seen on time.
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Best wishes,
Patient Experience Team
Very busy at the pharmacy but staff are very kind and engage very well with patients. The chemist told me it will take 30 minutes to process my prescription.
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Best wishes,
Patient Experience Team
I had scans at radiology. The staff were very helpful and provided good support.
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Best wishes,
Patient Experience Team
The staff were helpful but there is no planning for bed management. I waited on a wheel chair for hours on ward 5 to get a bed. They force patient discharge in order to get a new bed for the next patient.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I came to A&E with abdominal pain. I was seen within 5 hours and was shifted to ward 5 where I had to then wait for a further 6 hours for a bed.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
They sorted my medication in 20 minutes at the pharmacy which is great.
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Best wishes,
Patient Experience Team
My appointment was online and I was seen by a very polite consultant who explained everything well.
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Best wishes,
Patient Experience Team
Quite busy at the pharmacy but the staff are polite and helpful. They prepared my medication within 20 minutes which I think is fine when there are 30 patients waiting.
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Best wishes,
Patient Experience Team
It was a very quick referral to ENT. Just 10 days. I was examined and the consultant provided me with medication.
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Best wishes,
Patient Experience Team
The discharge pharmacy process medication requests very quickly and staff are very helpful and polite.
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Best wishes,
Patient Experience Team
My son is an inpatient on ward 16. The doctors and nurses are very helpful and so far provided excellent care and treatment.
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Best wishes,
Patient Experience Team
I had to wait 4 hours last October in A&E. They need a bigger waiting room, there were people sitting on the floor. The care was good once I was good.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had day surgery for carpal tunnel and it was brilliant. They took care of me. Couldn't fault them at all.
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Best wishes,
Patient Experience Team
Really good, I came for a check up on my knee. They were very quick and very efficient.
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Best wishes,
Patient Experience Team
The care on the ward has been good, they're still doing tests to see what is going on. The staff work hard and I feel listened to.
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Best wishes,
Patient Experience Team
Came in with excruciating pain and they didn't believe me at first. I waited a long time but eventually I was admitted and they have been good ever since.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I was sent to SAU and had a CT scan. They found swelling around my appendix so I had that removed and the care was really good. The medication is good too.
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Best wishes,
Patient Experience Team
I have had HTC treatment and the staff are very nice. It's been priceless treatment and really good. The referral from the GP here was very fast and they acted quickly.
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Best wishes,
Patient Experience Team
Alright, busy enough and seen quite quickly. Tests were done and I was admitted. The staff try their hardest but its so busy.
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Best wishes,
Patient Experience Team
Ward 5 was fine and they provided better treatment than ward 10.
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Best wishes,
Patient Experience Team
A rubbish hospital. I wouldn't have treatment here even if I was referred.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A very busy A&E with tonnes of patients and very few staff to cater for their needs.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I was sent to cardiology for a check up. The staff were very helpful. The medication and follow up is always given on time too.
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Best wishes,
Patient Experience Team
Follow ups are good here but you can be waiting a while. Staff are alright. If you're stubborn they will be stubborn back.
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Best wishes,
Patient Experience Team
Satisfied with physiotherapy.
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Best wishes,
Patient Experience Team
My wife fractured her ankle and she was treated at the fracture clinic. The care was excellent.
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Best wishes,
Patient Experience Team
I went in with a cut on my hand and was seen within 2 hours which is okay.
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Best wishes,
Patient Experience Team
Very kind consultant that explains everything very well.
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Best wishes,
Patient Experience Team
I took my son to children's A&E as he was vomiting and had a high temperature. We had a bit of a wait and then they checked him over and didn't give him medication. They said to bring him back if the symptoms carried on. They were reluctant to give him medicines as he is already on loads. They were very helpful and answered any concerns we had.
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Best wishes,
Patient Experience Team
Very long waits and in the end they just give you paracetamol.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My husband had a heart bypass there and was provided excellent care and treatment. The cardiologist was vey kind and helpful.
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Best wishes,
Patient Experience Team
My husband had stomach cancer and the treatment was excellent. He had treatment in February 2022.
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Best wishes,
Patient Experience Team
They sent an appointment letter but no information so I wasn't able to prepare my daughter for the appointment. She ended up shutting down. She was only in there for 6 minutes and they prescribed her melatonin without checking height or weight or anything.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Can only give three stars because of the long waits seeing a consultant
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Best wishes,
Patient Experience Team
I was seen within 3 hours for shoulder pain at A&E. They examined me and gave me medication.
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Best wishes,
Patient Experience Team
I went to Heartlands for a routine check up and it was so busy that clinic was running 2 hours late. Staff were rude and unhelpful.
Thank you for taking the time to provide us feedback and we\'re sorry to hear about the wait you experienced.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The nurses helped me a lot and I stayed until I felt ready to go home which was nice. It was clean and I don't have a bad thing to say for the three days I was in there.
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Best wishes,
Patient Experience Team
I went to A&E and it was okay. It was clean but the waiting time could be better. I waited for 6 hours and then admitted for three days.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Always takes so long to get someone to see you and the staff are so moody. It's hard when you're already feeling unwell and you don't know how long you will have to wait.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I have waited over 8 hour in A&E. They check you and send you on your way.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I got bitten by a patient at work and had to have it surgically drained. I nearly died on the table. They were good.
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Best wishes,
Patient Experience Team
The MRI was quick and I didn't have to wait long which was good. The staff were all really kind and it was all over and done with very quickly.
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Best wishes,
Patient Experience Team
I went to A&E at 10pm and didn't leave until 6am the next morning. The care was good just the wait was long. I was sent home with medication and an appointment for the next day for an MRI scan to follow up.
Thank you for taking the time to provide us feedback on your positive experience of care at our hospital accident & emergency unit, despite the long wait.
Best wishes,
Patient Experience Team
Long waits in A&E.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I didn't get seen at A&E for over 8 hours for a head injury. No one even looked at me.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My experience here was good.
Thankyou for taking the time to feedback so positively on your recent experience.
Kind regards
Patient Experience Team
I waited for 10 hours in A&E for some help. Poor service delivery.
Thank you for taking the time to provide us feedback about the delay you experienced in our accident & emergency unit.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
A few months ago my sister had a numb feeling on the one side so she was taken by ambulance to Heartlands. There she had a completely different experience. Not the same as good hospitals like Solihull.
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If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
They transferred me here to have a stent fitted. I was here for 7 days and got a bit of an infection. The care was great and staff were good. Then I was transferred back to Good Hope.
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Patient Experience Team
The waiting times are so long at A&E but the care I received when I fractured my leg was quite good. The staff are good and they're friendly.
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Patient Experience Team
My mom goes regularly and they are always reliable and get the job done.
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Patient Experience Team
Really good. The vibe there was nice. The doctor and the nurse were both nice and made me feel calm and took an interest in what I do day to day. It didn't feel like a job to them, they actually care.
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Patient Experience Team
The maps here contradict each other and x-ray is rubbish.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I had a good experience with the service.
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Patient Experience Team
Like being in a holiday hotel. I got my appendix out. There wasn't any beds when I came in on the Friday. I had a scan but it was delayed until yesterday. They're serving really spicy curry, I don't know if my gut will cope with that. They did a good job and I chose here as it had a shorter waiting time. It's a bit old school here but I had a nice time. My wife checked the online service to see the waiting times at A&E and this place had the shorter wait than the QE did. They have been great and I'm still alive.
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Patient Experience Team
The service is so poorly led at the surgical assessment unit. It's not the staff, it's the system.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Last night was my worst experience here. There were people shouting on ward 2 and coming up to my bed. I was moved beds after paying £25 for the TV. The lights don't go off until really late and they moved me to a bed which the TV was broken and I can't get a refund until after 7 days. It's just not a nice ward to be on.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I spent 7 nights on ward 11 after I was admitted. It was okay but little things were missed because they are so busy and there aren't enough staff there. The care has been okay but the system is broken.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
The rheumatology nurse is excellent and you get the answers you need.
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Patient Experience Team
Respiratory department are fine. They have been talking to me about changing medication but they have told me about the side effects so I can make an informed choice.
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Patient Experience Team
We didn't have to wait too long at Children's A&E department. The care was also good. They gave us medication and discharged him.
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Patient Experience Team
No one is bothered over there about the patients. Very slow moving at A&E which needs more staff and resources.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
The staff at urology clinic was very helpful and on all occasions I was seen on time.
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Patient Experience Team
Very poor support and no information was provided after diagnosis of dementia. I was given loads of leaflets without any proper information about how to navigate the system for my husband.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
It took longer than a year from the referral to a CT scan and initial assessment. After that my husband was diagnosed with dementia. The process is too slow and we didn't receive any support or information during that time.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
They need to provide more information to newly diagnosed dementia patients about the help and support available for patients and carers at the memory clinic. They should have orientation sessions for the families so they know how to navigate the system and dementia pathway. They should give you an emergency carers card straight away. They just give you 50 leaflets and leave you to get on with it yourself.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Newly qualified midwives go too much to the book. They need to also take a note of history etc. If there's a language barrier they can fob you off too.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I went to the paediatrics blood department today. After having to find parking after ages having to navigate the long corridors of hospital and eventually finding the pediatric blood department I was told that I could not have the blood test done because it had to be before 12 o'clock why then book an appointment at 4:15 p.m. if you have to be there for 12 o'clock for the specific blood test it's a failing on the part of the consultants of failing a part of the blood department's failing part of the hospital failing part everyone
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I was transferred there after a big stroke after a week at QE. There were no windows on the stroke ward, it was terrible. I was just put in a bed and didn't see anyone or have assessments. I had an awful experience.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I can't fault them. The cardiology consultant is great. Treats you with respect and you can have a joke with him.
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Patient Experience Team
I had a minor operation and was at day surgery which was alright. What I find hard is the lack of communication. You just sit there and sit there and no one tells you what is going on. The surgery was excellent and the staff are too.
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Patient Experience Team
I was in for 18 days and it was good care. They did their best for me. The found me a place to live and they made a follow up appointment.
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Patient Experience Team
I went to A&E and was kept in for 2 weeks because the GP wouldn't see me and I was severely dehydrated. The hospital looked after me.
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Best wishes,
Patient Experience Team
The patient was my wife and we can have no complaints at all about here medical attention. However, on my trips to visit her over 6 days I found 3 toilets unavailable and a lift out of action . This was on a journey from the entrance to ward 24. Maybe my experience is a rare event but I very much doubt it. I also found the waiting time for a prescription following discharge ridiculous, over 2 hours.
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the toilet facilites and the wait times for prescriptions. Apologies for any stress or inconvenience this has caused.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
A complete lack of planning, facilities and staff. I waited for 7 hours without any help.
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that about A&E long waits.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
They have been okay. Very long waits at A&E and it's dirty too.
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that about A&E long waits and its environment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Blood tests were done here and we had to go twice before being referred back to the chest clinic for a follow up. They were very good there.
Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I didn't like the environment here and the staff were rude.
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
It's very busy and always short of staff. Poor service delivery.
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I had my gallbladder removed here and it all went fine. For the aftercare I was never told what to eat or anything like that. No follow ups were arranged. It was like off you go and learn for yourself after.
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you did not receive the appropriate after care.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I came from Solihull as they didn't have the staff there when I was having contractions. They were very helpful and got me onto a ward. I had baby three days later. They care for us very well.
Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received with the Maternity Services.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
My son was straight in and out of x-ray. The staff were helpful. A quick service which is almost unheard of nowadays. Credit where credit's due.
Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
The school advised I take my son to A&E because of a foot injury. We were seen quite quickly and in and out within 2 and half hours which is pretty good. They just sent him for an x-ray and was triaged within 20 minutes.
Thank you so much for taking the time to provide feedback about Heartlands Hospital A&E- apologies for the delayed response . We are delighted to hear about the excellent service you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
I waited 6 months for an appointment at respiratory clinic but once in they were really good. They did all the tests the same day and provided a follow up appointment.
Thank you so much for taking the time to provide feedback about the Respiratory Clinic at Heartlands Hospital - apologies for the delayed response and the long wait in receiving an appoitnentment. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
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Patient Experience Team
Sometimes they are very helpful and very very friendly.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
The consultant is very helpful but the reception staff at paediatrics are very rude and unhelpful.
Thankyou for taking the time to share your experience of your recent visit to our Hospital, we\'re sorry that your experience with our staff was not as positive as it should be.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Best wishes
Patient Experience Team
Very busy A&E. Very slow moving process with rude and unhelpful staff.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry that we didn\'t meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I had a stent fitted and it went okay. I stayed a few days and I go regularly to have it checked. The care is good. Everything is okay.
Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
It used to be very good for my 18 year old who has down syndrome, however, it has gone down hill and you have to do a lot yourself if you want to get any sort of help.
Thank you for taking the time to share your feedback about your visit to our hospital and we\'re sorry that your experienced did not meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
They were good and showed me some exercises to do to help with the facture in my thumb.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
I ended up going for an x-ray and they were really fast. I had to wait two weeks for the results. They invited me back to discuss the results and referred me onto physio for my hand. That was also quick as I had a break in my thumb.
Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
Been to A&E a couple of times and the wait was long. It's very busy. The care is good.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital, sorry to hear of your wait but incredibly pleased to read the positive experience you had , as it will mean a lot to the staff to hear this.
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Patient Experience Team
I went there as no one would sort out the cyst. The GP sent me to the hospital. Hospital sent me back to the GP. We eventually popped it ourselves and went back to the hospital where they dressed it. They said the GP would come out every 2 days to redress it, which they didn't do.
Thank you for taking the time to share your feedback about your visit to our hospital and we\'re sorry that your experienced did not meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Long waiting times and very rude and unhelpful staff.
Thank you for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Poor management, poor planning and poor staffing.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry that your experienced was not a positive one.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I waited 6 hours in a poorly managed waiting area with no support. The staff are very rude and unhelpful.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry we didn\'t meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
I went for a follow up after an allergic reaction. They didn't do what they were meant to do and I never heard from them again.
Thankyou for taking the time to share your feedback about your visit to our hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
Quickish waits depending on how many people there are. They are also kind and helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
I waited in A&E for 5 hours. They listened to me and did tests. They took me seriously which the GP didn't. They wait was a bit long but all A&Es are the same.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
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Patient Experience Team
They referred me to gynaecology after waiting for 5 hours at A&E and then arranged a follow up appointment. It was good and I was able to ask questions.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the teams involved to hear this.
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Patient Experience Team
Everytime I attended A&E, I have had to wait 9 hours to be seen by a doctor. It's accident and emergency, there should be doctors available all the time. It's very very disappointing that people have to wait long hours to be seen by a doctor.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry that you experienced an extended wait on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
It's okay apart from parking and the lack of cleanliness.
Thankyou for taking the time to share your experience of your recent visit to our Hospital and for those specific insights in particular as we look to improve those areas.
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Patient Experience Team
Very efficient and helpful staff during my scans.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
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Patient Experience Team
I waited for 4 hours before any formal support was provided. A very poor service.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry we didn\'t meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Patient Experience Team
A very useful consultant at ophthalmology with regards my eye issues and further treatment.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
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Patient Experience Team
My wife had minor surgery at ENT recently. The care and support was excellent.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
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Patient Experience Team
Here for an MRI scan. Last week I was here for bloods. The staff are very kind and helpful.
Thankyou for taking the time to share your positive experience of your scan during your recent visit to our Hospital as it will mean a lot to the staff to hear this.
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Patient Experience Team
My dad had his bypass there and the treatment and care was excellent.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
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Patient Experience Team
Very helpful team of professionals that listen to you and try to help you quickly.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
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Patient Experience Team
Excellent communication between the different departments within the hospital and with the GP. Excellent continuity of care.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the teams to hear this.
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Patient Experience Team
The consultants and nurses are very helpful. They provide a high standard of information and communication.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital; the team will be really pleased to hear this.
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Patient Experience Team
My newborn was in neonatal for 3 months. The care, support and help provided was second to none.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the Neonatal team to hear this.
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Patient Experience Team
The doctors and nurses were great but some of the midwives lacked empathy.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I stayed in for five weeks and the care on the ward was good. The food could be improved but it was okay.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team
A relative is very unwell but so far thorough testing is being done. They have been on MAU since Friday, so far 4 days as there are no beds available on the proper wards.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had gallbladder surgery. Admitted at 8am and discharged by 6pm. Not one medical professional has checked on me. I’ve had no information about my operation and if there were any issues. I’ve had to go it alone and guess.
Thankyou for taking the time to share your feedback about your visit to our hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
A 7 hour wait with no support or help. The staff are not helpful.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry that we didn\'t meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Ward night shift nurses were really unhelpful and rude. The food was also horrible.
Thankyou for taking the time to share your feedback about your visit to our hospital and we\'re sorry that we didn\'t meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Very rude and unhelpful reception staff. Nurses ignored me whilst I was waiting to be seen. I waited for 5 hours.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
A 6 hour wait is common over there. They need more staff and resources.
Thankyou for taking the time to share your experience of your recent visit to our hospital. We\'re sorry to hear of your wait but hope that the care you received was satisfactory.
Best wishes
Patient Experience Team
I had breathing problems as I have asthma so I went to A&E. The staff were good and the hospital was very clean.
Thankyou for taking the time to share your positive experience of your recent visit to A&E at Heartlands Hospital as it really will mean a lot to the team to hear this.
Best wishes
Patient Experience Team
I had an MRI at Heartlands. I was seen on time, processed quickly, treated respectfully and professionally. Medics were efficient and friendly. I was well taken care of and everything was clearly explained to me.
Thank you so much for taking the time to provide feedback about your positive MRI experience at Heartlands Hospital, it will mean a lot to the staff to hear this.
Best Wishes
Patient Experience Team
The staff at A&E are too busy, with no regard for patients in pain and waiting long hours without any support.
Thankyou for taking the time to share your feedback about your visit to Heartlands Hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The worst A&E. The staff are rude and unhelpful.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The physio gave me exercises to do and as very helpful.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital physiotherapy department as it will mean a lot to the team to hear.
Best wishes
Patient Experience Team
I had an operation on my neck and had a large cyst removed. They were good.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team
The worst place to go when you need urgent medical support. They make you wait for hours.
Thankyou for taking the time to share your feedback about your visit to our hospital.
We\'re really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
It's okay. The appointment only takes 20 minutes. It takes me longer to get to. It's okay to get a porter but that can be slow at times because it's a big hospital.
Thankyou for taking the time to share your positive feedback about your recent visit to our Hospital.
Best wishes
Patient Experience Team
I had bad circulation which caused a bad valve in the heart and there's nothing they can do as I didn't want an operation. They gave me medication and I go there every 4 months. The valve has improved.
Thankyou for taking the time to share your experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team
The wait in A&E is more than 6 hours. You also feel that they have no time to listen to you.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We\'re really sorry to hear about your wait and your feedback about listening.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Test
Very unhelpful and rude staff. They are always in a rush at radiology.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We\'re really sorry to hear about your negative experience and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you\'re happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Rude staff, sluggish pace. I wouldn't recommend anyone go to the A&E.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We\'re really sorry to hear about your negative feedback and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
It's a nightmare to go to maternity. The staff are very rude and unhelpful.
Thankyou for taking the time to share your feedback about our Hospital. We\'re really sorry to hear about your negative experience so we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had ENT related surgery there by a very helpful surgeon who explained everything very well.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital that will mean a lot to the staff.
Best wishes
Patient Experience Team
An excellent consultant who provided good support and listened to us.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team
The hospital seems like a joint, a HMO, as the toilets are dirty and staff are unhelpful.
Thankyou for taking the time to share your feedback about our Hospital. We\'re really sorry to hear that you have had to raise some concerns. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
The staff on ward 23 were unhelpful and provided limited support. The communication by doctors was very poor.
Thankyou for taking the time to share your feedback about our Hospital. We\'re really sorry to hear about your negative feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
On ward 28 the staff listen but don't do anything about your problems.
Thankyou for taking the time to share your feedback about our Hospital. We\'re really sorry to hear that you felt you needed to raise some concerns, so if you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I am happy with the maternity care here. You can wait a long time for appointments.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team
A very busy A&E but doctors are very helpful. They provided excellent care to me.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital A&E department, it will mean a lot to the staff.
Best wishes
Patient Experience Team
Excellent care provided to my daughter over the years. Staff are very kind and helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital. Those kind words will mean a lot to the staff reading this.
Best wishes
Patient Experience Team
Today I had an ultrasound, the staff were very helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team
Not very happy with the care provided after the birth of my daughter. They were in a rush to discharge me.
Thankyou for taking the time to share your feedback about our Hospital. We\'re really sorry to hear that you had to raise a concern.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I am satisfied with the treatment for osteopetrosis at Heartlands.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital. The departmental staff will be pleased to read your feedback.
Best wishes
Patient Experience Team
I was suffering from an ear infection for over a month and my GP didn't listen to me so I came to Heartlands. I was put on medication and it has started to work.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital and glad to hear things are improving.
Best wishes
Patient Experience Team
It can be really slow there sometimes. My sister is pregnant and went to A&E, it took ages to be seen there. It's really really bad. She couldn't breathe properly. The care could be better. Even with my dad they didn't put him on a ward and he had cancer. He was left waiting around. He had a big lump on his leg and no one told us it was cancer. He kept getting discharged after he had a biopsy then he would end up going back. It happened over and over.
Thank you for sharing your two experiences of the Emergency Department at Heartlands Hospital.
We’re sorry to hear about the time it took for your sister to be seen whilst pregnant. We\'re also sorry to hear of the difficulties your Dad had at receiving continuous care. If it\'s ok, we’d like to hear more about your experiences. This can help us understand what we can do to make things better in the future.
If you’d like to share more about your experiences, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best Wishes,
Patient Experience Team
My dad received high quality care and treatment at cardiology.
Thank you for sharing your feedback about Heartlands Hospital Cardiology department. We are incredibly pleased to read the positive experience your father had.
We would like to pass your comments on to the team, if you have any further information, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.
Best wishes,
Patient Experience Team
If you are going to A&E, be prepared to wait for at least 4 to 5 hours. They have limited facilities and are short staffed.
Thank you for sharing your experience of the Emergency Department at Heartlands Hospital.
We’re sorry to hear about the time it took to be seen. If it\'s ok, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best Wishes,
Patient Experience Team
I thought I had a heart problem but I didn't. I had lots of tests. The care was okay.
Thank you for sharing your experience of Cardiology at Heartlands Hospital.
We’re happy to hear that the care received was okay. If you’d like, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best Wishes,
Patient Experience Team
I waited 5 hours when I was admitted to A&E. They then said there was nothing they could do and just sent me home. It seems to be a trend.
Thank you for sharing your experience of the Emergency Department at Heartlands Hospital.
We’re sorry to hear see that you were unhappy with your experience. If you’d like, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best Wishes,
Patient Experience Team
I was discharged from the maternity ward in a horrid manner without any proper discharge planning. It resulted in a failed discharge.
Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.
We’re very sorry to hear of the negative experience you had during your discharge from Maternity, especially as this ended in you experiencing a failed discharge.
If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.
If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.
Best Wishes,
Patient Experience Team
The nightshift nurses and midwives are very rude and unhelpful. They don't talk to patients properly.
Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.
We’re very sorry to hear of the negative experience you had during your time in Maternity, especially regarding the attitude and communication of night staff.
If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.
If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.
Best Wishes,
Patient Experience Team
Very bad maternity experience. The midwives and nurses were rude and unhelpful.
Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.
We’re very sorry to hear of the negative experience you had during your care, especially regarding staff attitude.
If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.
If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.
Best Wishes,
Patient Experience Team
Very busy A&E with few staff members around.
Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying.
We’re sorry to hear of the long waits and staffing shortages you faced in our ED. We hope the rest of your patient journey with us was more positive.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
University hospitals Birmingham are awful, Good Hope hospital is more like NO HOPE HOSPITAL and Heartlands hospital should most definitely be call HEARTLESS HOSPITAL!!!!
After a 10 months wait to see a consultant and then having a scan on my kidneys to what the lumps are, I’ve now been waiting for my results. I’ve telephoned on a number of occasions but the won’t give me my results and I have to wait for an appointment for a doctor to speak to me.
I did have an appointment but they cancelled it and not given me another one.
I’ve spoken to PALs and made an official complaint but they haven’t responded and still no results.
It’s now been 6 weeks since my scan and this is beyond a joke.
It’s my brothers funeral next week, he died late last month after getting cancer which started in his kidney. I explained this to the hospital and expressed my concerns but they just don’t care.
The people responsible for these hospitals should hang their heads in shame.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you have had so many issues getting an appointment.
Although you have mentioned speaking to them already we\'d urge you to again make contact with the Patient Advice and Liaison Service (PALS) to provide your details and ask for an update. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there with my mother and there was a long queue. We waited for 3 hours and then left without seeing a doctor.
Dear Patient,
Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department and left without seeing a Doctor.
If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes,
Patient Experience Team
Long waiting times and lack of staff. There is hardly anyone around. Poor service delivery.
I have attended the asthma clinic for many years at Heartlands. The staff are very helpful and provided excellent care.
Dear Patient,
Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our asthma service and their staff have provided you great care for many years.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I went with a deep cut on my hand and waited 2 hours in A&E before they provided any help.
Dear patient,
Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department before your deep cut was seen to.
If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes,
Patient Experience Team
I've had a few appointments with the weight management team and they referred me to binge eating clinic for further support and help.
Dear patient,
Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our weight management team was able to support you.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
I waited for 5 hours before support was provided. They need more staff and more staff training at A&E.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had a long wait to be seen and treated in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 7 hours and when seen by a doctor he said it was just muscular pain and prescribed paracetamol.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A long wait but I was provided with excellent care and treatment by a wonderful doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. Whilst we are sorry to hear that you had a long wait to be seen in the Emergency Department we are pleased to hear that you received excellent care and treatment from a wonderful doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited at A&E for a few hours but I was treated excellently in the end. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. Whilst we are sorry to hear that you had quite a long wait to be seen and treated in the Emergency Department we are pleaesd to hear that the care itself was excellent and that the staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff are very kind and helpful at ENT.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. We are really pleased to hear that you\'re so happy with the treatment and care you\'ve received in the ENT deaprtment and staff have been so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very busy and disorganised place to be. I waited for 5 hours in pain.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you spent so long in the Emergency Department waiting in pain and felt that the department was disorganised.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated at paediatrics for many years. Excellent care and support was provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. We are really pleased to hear that you\'re so happy with the treatment, care and support you received from paediatrics team over many years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The A&E was kind of bad. Really long wait. They sent us to the wrong department where we waited for 3 hours. They called us in and said he shouldn't be there and then sent us somewhere else. Really hard.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that there were issues with your care in the Emergency Department - in particular being sent to the wrong department and waiting for a long time before being told where you actually needed to go.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Really good at A&E. I was in majors as I had secondary burns and so they couldn't make me wait. They treated me initially and then got me transferred to the Children's. It was very quick.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. We are really pleased to hear that you are so happy with the care you received in the Emergency Department and that you were transferred quickly for further management of your burns.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay, not the best, it's medium, alright. They could improve the way they take care of you with the medical side. Sometimes I can feel confused.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are sorry to hear that there have been some issues with your medical care that have left you feeling confused.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
She had broken a bone. They assessed her at 5am when she arrived at hospital. She had an x-ray by 6am and didn't get a bed until the following morning.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that your friend/relative had such a long wait for a bed when they came in to the Emergency Department with a broken bone.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Nobody reads the 'all about me' patient records on file. They didn't ask my wife is she wanted to go to the toilet so she would end up with a soaked pad when she ended up in hospital.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are sorry to hear that there were some issues with your wife\'s care - specifically in relation to the information about your wife\'s personal circumstances that should have been given closer attention.
If you would like to provide any more information or further feedback about your wife\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ - there may be some important learning we can get from what happened.
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The most ill planned and short staffed A&E in Birmingham. Everyone is clueless about everything and running around like headless chickens.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with the treatment and care you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The dermatologist was very helpful. She listened to us and explained the condition. She prescribed medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you received from your dermatologist - in particular how well she listened to you and how well she explained things.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born there and the care and support provided by the midwives and nurses was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you received in the maternity department during the birth of both of your children - in particular that the care and support offered by the midwives and nurses.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been for MRIs and other x-rays a number of times. The staff are very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received during your numerous MRIs and x-rays and that the staff have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Rude staff, over crowded and a complete lack of basic facilities.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you are having issues with your care in the Emergency Department - specifically staff attitudes, feeling that the department was overcrowded and that the department lacked basic facilities.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 3 hours and then left. There were zero patients ahead of me. They need more staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you had such a long wait and that you felt it necessary to self-discharge.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The night staff on the maternity ward are very unhelpful and unprofessional. The day staff are good and try to provide support.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that found the night staff on the maternity ward to be unhelpful and unprofessional.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Too many questions and they are disorganised. It should be a bigger A&E too.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you found the Emergency Department to be disorganised and that staff asked you too many questions.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They told me I only had capacity in one lung. The staff were excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you received in the Emergency Department and that the staff were excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Signage could be improved. They took photos and then sent them to Solihull for my upcoming appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response.
We would be keen to know more about what concerns you have about signage -if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in after contacting NHS 111 who gave me an appointment. Got there and they said they didn't have an appointment and I went in with a mental health crisis. They made me wait with a security guard holding me down. It was a horrible experience. I ended up being sectioned and moved from Birmingham for weeks, it was horrible.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you had such a horrible experience during your appointment after being referred here.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We were on a ward with other children and they were having blood tests and they sounded in pain. This made her anxious and they referred her onto Children's for the next appointment.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are sorry to hear that the environment on the ward caused some anxiety for your child and that she\'s been referred onto the Children\'s for her next appointment.
If you would like to provide any more information or further feedback about your experience (in particular more detail about what caused the concerns) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with issues with my eyes as I could not see. They referred me straight away. I was seen so quickly by a good doctor in A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you were referred, seen and treated so quickly in the Emergency Department and that the doctor looking after you was so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is busy all the time. I went with a fractured hand and had to wait for several hours before I was seen.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are sorry to hear that you had a lengthy wait to be seen in the Emergency Department when you came in with a fractured hand.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had all of my scans and blood tests done here. The staff at maternity are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received from the maternity department and that the staff have been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good and helpful staff. Especially the midwives, brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received, from the midwives in particular, and that all of the staff have been good and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Nice and polite staff. I was seen on time and received a good standard of care.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you received a high standard of care and that the staff were so nice and polite.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Aren't getting my meds. It's taking a while to get them and they're dragging their feet. It's not great.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that there have been some delays getting your medication.
If you think it’s helpful (and in particular if there have been any further or ongoing delays after you posted this message) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The MRI appointment went well.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that your MRI appointment went so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're very good. I have kidney disease and get appointments very easily.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you can access appointments regarding your kidney disease so easily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sometimes the appointments take so long. It can be tough waiting for a long time when pregnant.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are sorry to hear that there have been instances where you have had long waits for appointments and how tough that is while you are pregnant.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very effective medical care. Very friendly staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the medical care you\'ve received and that the staff have been so friendly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I give the staff 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Impressed with the quality of care. The doctors and nurses were professional. They made me feel comfortable.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you\'re impressed with the quality of care you received in outpatients and that in particular how professional the staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The blood test system is good. I don't have to wait long.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you have found the blood test system to be good and that you never have to wait long.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They looked after me well. Well supported. I get appointments easily for my hand treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you feel so well looked after by the hand department and that appointments are easy to access.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The overnight staff at the hospital ward were helpful and caring. The food provided was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that the night staff on your ward were so helpful and caring and that the food provided was excellent.
If you would like to provide any more information or further feedback about your experience, in particular the name of the ward if you want to pass a message onto them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and very few staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you though the Emergency Department was understaffed when you attended.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ward 28 have very rude and unhelpful staff. There is very limited support at night. They don't answer calls for help.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you found the staff on Ward 28 to be rude and unhelpful, that the provision of care at night was limited and that staff don\'t answer calls for help.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Never have any problems with appointments when I go there. They are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear you are happy with the care you receive at your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
So so busy and they don't help properly or quickly enough. You wait a long time to feel rushed when they do finally get to you.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with your experience in the Emergency Department, how long it took to be seen and that you feel that your care has been rushed.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They saved my babies life when he was born at 29 weeks. They were amazing and I can't thank them enough.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear about the excellent care that the maternity department provided after your baby was born prematurely.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was transferred here as the QE was too busy. I stayed for a couple of days
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Emergency Department after being transferred here from the Queen Elizabeth Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had heat treatment 6 months ago and it was okay but it didn't last. Now I'm back in the same situation. They wanted to operate but I didn't want it.
Dear Patient
Thank you so much for taking the time to provide feedback about your cardiology treatment at Heartlands Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been amazing at the hearing centre. Really helpful. The service always runs on time. They don't rush you, explain everything well. Very very good I say.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received at the hearing centre - in particular the helpful staff, everything always running on time, that they don\'t rush you and explain everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The gynaecology department just stigmatises me because I'm fat and they think I can't walk, always asking to wheel me.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you feel that you are being stigmatised by staff in the gynaecology department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have hep B and have regular check ups with them. They are okay.
Dear Patient
Thank you so much for taking the time to provide feedback about your regular hep B check ups at the liver ward at Heartlands Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had surgery for kidney stone removal. Excellent care and treatment was provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that your husband\'s treatment for kidney stone removal went well and excellent treatment and care was provided.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband went in for kidney pain to A&E, they referred him for kidney stone removal surgery.
Dear Relative
Thank you so much for taking the time to provide feedback about your husband being referred for kidney stone removal surgery in Heartlands Hospital Emergency Department- apologies for the delayed response.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was initially diagnosed with liver cancer here. The support was excellent. They then transferred me over the the QE.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you received excellent care here after being diagnosed with liver cancer and hope that this excellent care continues now you\'ve been transferred to the Queen Elizabeth Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and over crowded all of the time. I waited for 5 hours before getting proper support.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you had to wait 5 hours before you were seen and treated in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My father was treated for mouth cancer over there. The treatment he received was okay.
Dear Relative
Thank you so much for taking the time to provide feedback about your father\'s treatment for mouth cancer at Heartlands Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My 83 year old Dad spent last night on a trolley in an “overflow” room at A & E Heartlands Hospital. He’s very poorly. In the past 20 hours no drinks (not even water) have been offered. Yesterday evening I purchased him a a sandwich and a bottle of water. There are few nurses. Fewer Doctors. No “housekeeping” it seems. I don’t know if he’s had his meds or insulin. As of this moment he’s had no breakfast. I am at home. I have MS. PALS is closed. How am I expected to get him noticed? I am struggling to move. I am his only carer. My faith in God is strong. Not so in the NHS.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry that there were so many issues with your father\'s care in the Emergency Department - specifically not being offered no drinks in over 20 hours, a feeling that the department is understaffed, an absence of visible housekeeping and your inability to get hold of the PALS department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please do still make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am not very happy with the treatment in A&E. I waited on a stretcher for over 10 hours as there were no beds.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that there issues with your treatment in the Emergency Department - specifically the long wait to be seen without a bed.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had an MRI and scans here. The staff provided full support.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear about the level of care and support your husband received when coming in for an MRI and other scans.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife was referred to Heartlands for a second opinion and was treated for liver cancer. Unfortunately, she passed away but the care and treatment provided was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. Can we firstly offer sincere condolences for the loss of your wife.
We are pleased to hear that the treatment and care she received for liver cancer was as excellent as it could be under the circumstances.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They do not know what the military conurbation act is. It means we are supposed to get quicker treatment. I have snapped my ACL 8 weeks ago still no surgeon appointment.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you have had a long wait for treatment.
If you still haven\'t heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent palliative care provided to my dad. the doctors and nurses were amazing. Thank you very much to all the staff.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that your father received excellent palliative care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter was an inpatient for over a week. The nurses and ward staff are very rude and unhelpful. They just don't listen to the patients.
Dear relative
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with your daughter\'s care during her inpatient stay - - in particular with the attitude of nurses and other ward staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not really happy with them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you received.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a bad experience when you go there. They don't care. One time I went with my friend and waited for 24 hours in A&E.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you did not have a good experience in the Emergency Department - in particular on the one occasion you attended and had such a long wait to be seen.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When I had my baby there, the service delivery was very good. The nurse was nice but the aftercare was bad and not helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. Whilst we are pleased to hear that the care in the maternity department during birth was good we ares orry to hear that the aftercare was not helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service at respiratory department is outstanding. They are very helpful
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that the care you\'ve received in the respiratory department has been outstanding and the staff are so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had to wait for more than 6 hours in pain in a chair. The service is really bad.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you had such a long wait in pain and in a chair in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born here. Very efficient and a high performing maternity department.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received from the maternity department during the birth of your two children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 7 hours before I received proper medical attention. They surely need more staff and resources to tackle the workload.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and that you felt the department was under-resourced.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E, the worse place to go when you need immediate medical support. They just keep you waiting for hours.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom was referred to oncology who provided very quick and good treatment. The consultants were amazing.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your mother received such quick and good treatment when referred to the oncology department - in particular from the consultant.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient for a week in renal ward. I had a renal tract infection and they provided excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the excellent treatment and care you received during your inpatient stay on the renal ward
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred here for a second opinion for suspected cancer. The consultant was very helpful and explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from the oncology team when you were referred here for a second opinion - in particular the helpful consultant who explained everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my angiogram here. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleasd to hear that you\'re so happy with the care you received during your angiogram and that staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had scans and biopsies here. They were good. We were given options about when we wanted to see a consultant. Told I had to have surgery. Parking is chaotic.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with car parking we are pleased to hear that you are happy with the care you\'ve received when coming in for scans and biopsies.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultants at oncology are very good. Excellent treatment explanation and care plan provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve been receiving from your oncology consultants - in particular how well they\'ve explained things and the care plan they\'ve put in place for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We use them for my child's allergies and asthma. Were under three consultants and they see her regularly. Very good.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to happy with the care your child has been receiving at their regular allergies and asthma appointments.
If you would like to provide any more information or further feedback about your child\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The dietician here is a lovely woman. They told me I needed to eat as they were really concerned with me. My appetite was not there. I lost three stone and my dietician was so upset with the amount of weight loss. They ended up giving me a tube for night feeds. I was on it from April until July 2024.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you receive from your dietitician.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were shocking. They never sent her appointments. She only had 1 in the last few years she was there. We moved her to the Children's a year ago in the end.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you\'ve had issues with your child\'s care - in particular the lack of appointmenrs.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. They have always been good. The care is excellent. I was there for about 8 hours and I could see there were people there with worse things than me so I ended up leaving.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the excellent care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a stroke last year and they cared for me and gave me medication. They tell me to go to my doctors for support or help because the waiting times are so long and I know it's not their fault but they could have been more help. They saved my life but the continuation of help is not there
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you were happy with the initial treatment you received we are sorry to hear that you had issues with your follow-up and continuity of care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I got turned down going to A&E as it was packed in there. I got to see a nurses before they said they wouldn't be able to seen that day. They did give me an appointment for the next day however at 11AM which was good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that weren\'t able to be seen on the day you came into the Emergency Department we are pleased to hear that you got an appointment for the following day.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They did a breathing test on my lungs and gave me medication and a nebuliser. Marvellous staff. They treated me really well there. Very happy with the service there and ward 26.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment and care you received on Ward 26
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They put me onto the COPD clinic when I was there as I ended up being brought in by ambulance. They kept me in for a week and they were very helpful. Someone came to talk to me about a new COPD clinic for when I was discharged which was really helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received whilst an inpatient being treated for COPD - in particular that staff were so helpful and that you were then referred onto a new COPD clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
When I got to A&E they told me I should have gone to home treatment and made a referral for me.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience in the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been really good there. It's easy to get around the hospital and find my way around. The staff are friendly and facilities are really clean. The parking is a mission though.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we sorry to hear that you have had some issues parking your car we are pleased to hear that you are happy with the care you\'ve received and the cleanliness of the facilities.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We were referred to the paediatricians department by the GP. The consultant was very kind and informative, he gave us a follow up appointment too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received from the paediatric department - in particular the kind and informative consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was good here.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care and treatment provided to me by renal clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent treatment and care in the renal clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom received excellent end of life care. The staff were amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your mother received such excellent end of life care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent staff but waiting times are quite long whilst in the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve encountered some long waiting times we are pleased to hear that the staff caring for you in the cardiology department have been so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Too busy on a Friday night. I went at 9PM and was seen at 5AM in the morning. They surely need more staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen and treated in the Emergency Department and felt that the area was understaffed.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go for follow up appointments at oncology. The staff are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive at your oncology follow-up appointments - and in particular that the staff are so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My brother went to A&E with a fractured ankle and was seen straight away. He received excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent and speedy treatment and care your brother received in the Emergency Department when he came in with a fractured ankle.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I thought I was having a heart attack and went to A&E. I was there for 3 hours, they did tests and staff were very helpful and friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the Emergency Department and that staff were so helpful and friendly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultant is very competent, friendly and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the ophthalmology consultant looking after you is so competent, friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with leg pain and I was seen very quickly by a very competent doctor. Very quick and a good care received.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received in the Emergency Department - in particular the efficient and competent doctor who was looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born here. The treatment and care received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment and care you received from the maternity department during the birth of your two children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son fractured his finger whilst playing cricket. He was taken to A&E. He received immediate treatment. He was very happy with the care provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment he received in the Emergency Department - in particular how quickly he was seen.
If you would like to provide any more information or further feedback about your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife has a special health condition. She has received excellent care and treatment over the years.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment and care your wife has received over the years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had the worst end of life care at Heartlands. I wouldn't give them any stars for the poor service provision.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you are so unhappy with the end of life care your father received.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was okay. The midwife was okay too. Explained everything very well. The antenatal appointment was okay. When I gave birth to my son there, that was okay too.
Dear Patient
Thank you so much for taking the time to provide feedback about the materbity care you received at Heartlands Hospital Birmingham - specifically the midwives, your antenatal appointment and your experience giving birth.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay. You wait a long time when the GP sends me there. They check everything there and then and it's very good and reassuring.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you found the staff in the Emergency Department were so good and reassuring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very rude and unhelpful staff. They try to rush through everything in a hasty manner.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you found the Emergency Department staff to be rude and unhelpful and you felt rushed whilst being treated there.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son regularly attends paediatric clinic on a monthly basis for his special condition. The staff are very friendly and helpful.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care your son has been receiving at his regular paediatric clinic appointments and that staff are very friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The diabetes centre is very good. Very helpful. They see me once a year. The staff and doctors are all very helpful. They don't have much time with you, only about 2-3 minutes. Parking is an issue here but I prefer to see them face to face.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received at the diabetes centre - and that staff are so helpful. However we are also sorry to hear that you\'ve had somne issues with car parking.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've just had to pay for private consultation as been messed about by NHS for 8 months in pain.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you were so unhappy with the care you received.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Friendly and caring staff. Excellent food on ward 29.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you received on Ward 29 and that the food was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ward 28 was clean and tidy. Staff are very friendly and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received on Ward 28 - in particular that the staff were so friendly and helpful and the ward itself was so clean and tidy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was admitted to renal care with severe infection and was an inpatient for 3 weeks. The care I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received from the renal team during your three week stay on the ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am on a waiting list for surgery at oncology. I have to wait for at least 5 months to get my surgery done which is horrible.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve had such a long wait for oncology surgery.
If you still haven\'t heard anything this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came in by ambulance and waited for 14 hours before being shifted to cardiology ward. Very long and frustrating wait.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and that it took so long to be moved to the cardiology ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good experience so far. Was having contractions and told to come in but they're really busy so it takes a while to be seen. I feel like there isn't enough staff. There is a banner that says you will be seen within half an hour but that doesn't happen. They prioritise those that need to be see quicker. They don't tell us properly about what is going on. Been waiting 1 to 2 hours and haven't told us what is happening. They gave medicine.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a mixed experience of care when you came into the maternity department - in particular that you had a long wait to be seen and other communication issues.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The appointment letter said ground floor but the appointment was up on first floor. Then you come up out of the lifts and there are no signs so you don't know where you are.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were given incorrect information on your appointment letter and there were issues with poor signage to the endoscopy department when you did arrive on the correct floor.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's just the parking. Getting a space and the cost is atrocious. We have had to buy a ticket for £25.00. I think it's because everyone is visiting at the same time. Everything else has been brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with car parking we are pleased to hear that you\'re otherwise happy with the care you or friend/relative has been receiving.
If you would like to provide any more information or further feedback about your experience, in particular any more detail about what happened when you parked your car, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Yeah, it's okay. Me mom's in there. Everything's been better as they take care of her and look after her properly like.
Dear Relative
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your happy with the care your mother has been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been so kind and lovely at A&E. It's more like a maze finding your way around. I would rather go to Solihull but I was referred here from Dudley.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. Whilst we are sorry that you found it a little difficult to navigate the building we are pleased that you\'re happy with the care you received and that staff were so kind and lovely.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay. They need to improve staff, their hospitality has to improve as they are rude at times.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered some rude staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. They respect they show you is lovely. You can have a laugh which is rare nowadays. The nurses are also absolutely lovely.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve received - in particular the rsepectful and lovely staff and the relaxed atmosphere they have created.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Fine. A good experience.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the experience you\'ve had here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The toilets are broken, some of it's broken off so you feel like someone could be peering over because it's broken at the top. They need cleaning more frequently as well.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered broken and dirty toilets and are keen to know exactly where they were/are so we can resolve any issues.
If you are hapopy to provide this information please make contact with the Patient Advice and Liaison Service (PALS) to provide the details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A good experience. See you on time in maternity. The staff are great and help you out. A good experience.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received in the maternity department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely fine, a bit busy and it ran a bit late but it was alright. They are always fine with arranging appointments. All good. I'm under twins clinic and they have been really good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall you are happy with the care you\'ve been receiving in the maternity department - in particular your management in the twins clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely fine. I phoned up this morning and they told me to come in. It took about about 5 times to get hold of someone. The communication from staff has been really good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly and that the communication from staff has been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was assessed for 8 hours on ward 23, I wouldn't be here if they hadn't treated me so well. They really looked after me nothing was too much trouble.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleaesd to hear how happy you are with the care you received in the MAU/Ward 23 and the difference it has made to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came in with liver problems after trying to see my GP for weeks. They rushed me straight through as I was severely jaundice and got me a bed on a ward.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received in the Emergency Department - in particular that you were seen and got a bed on the ward so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff were absolutely brilliant on ward 10. They should be paid footballers wages because they're absolutely brilliant. Care is 10 out of 10. They have been angels and treated me so well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment and care you received on Ward 10.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Really slow with appointments after being referred. They only offer telephone appointments too which is rubbish. I call and they say it will be 4-9 months for an appointment but I am meant to be seen every 6 months.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the service you experience at your telephone appointments - in particular the long wait to receive an appointment after being referred.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were only trying to focus on my mental health. There was no immediate support for an injury I had and the mental health support wasn't very helpful. They didn't really listen.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that you weren\'t happy with the care you received in the Emergency Department and that staff were prioritising your mental health rather than your physical injuries.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in to be induced. They broke my waters and then said they thought I had sepsis and did an emergency C-section. They kept me in for 2 weeks. They were absolutely brilliant. The care was amazing. The midwives phoned when I came home.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care you received in the maternity department after your emergency c-section and that the midwives were checking in with you after you were discharged.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy all of the time. I waited 6 hours before I was moved to a ward.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to wait for so long before you were moved to a ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a long wait in an overcrowded waiting area every time.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and you found it to be overcrowded.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The operation was fine on my leg. I wasn't happy with the nurses.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you\'re happy with the operation you had on your leg we are sorry to hear that you were unhappy with the nurses taking care of you.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken to the hospital by ambulance at 6pm in the evening after the fall I had. I was shifted to the ward after 6AM because they had no beds available for me.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that it took so long for you to get a bed when you came in.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I called to change my appointment because of having dementia. It took several attempts to get through and then they said they would change it for me. They sent a new appointment and it was for the exact same date and time. I was really disappointed as it took so long to get through and sort it, I don't want to do it again.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are sorry to hear that has been confusion over your appointment and totally understand why you don\'t want to go through the process again.
But if you think it’s helpful we are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There were lots of people waiting but I only waited for 2 hours and it was marvellous. Seems there is a shortage of doctors. The care was wonderful. They did x-rays and then they let me go home. They called me in for a follow up too. Absolute A class service.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear you were seen and treated so quickly in the Emergency Department and that the care you received was so good both during your visit and in follow-up.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I joined a queue of 30 people and ended up waiting 4 hours or longer. I feel like they should give appointments. They should take your name and then ask you to come back. It's horrible waiting in a room full of people. It is stupid.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went recently and had my hearing aids. They were excellent, very caring and a good service.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really pleased to hear that you\'re so happy with the care you received when you came in to have hearing aids fitted.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen quickly, within 2 hours I was in and out. Excellent care and treatment provided too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to see that as well as being seen and treated quickly in the Emergency Department you are happy with the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They just send you home when you go to them. I had to wait 7 months for an appointment and then just send you home. That is why we got referred to another hospital. They are not helpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that despite a long wait for an appointment you aren\'t happy with the treatment and care you received here.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
To find parking is the most difficult thing. They need more parking for patients.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you have had difficulties parking.
If you would like to provide any more information about this or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 3 hours but there were at least 20 patients ahead of me waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are sorry to hear that you had a fairly lengthy wait to be seen in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was very busy but we were seen within 2 hours which I think is okay.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you were seen promptly in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at vascular ward are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you received on the vascular ward and that the staff there are so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 6 hours before I was seen. A poorly staffed department.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very rude staff at all levels. They are always in a rush. I won't go there again.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered rude staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Jane test
A&E were quick and treatment was given in a timely manner. They saved my life.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you received such good care in the Emergency Department and that the staff there saved your life.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in there with a renal infection and was there for 3 weeks. Excellent care was given.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear your three week stay to have a renal infection treated went so well and that you received excellent care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was a ball game trying to get assessments for my non-verbal children and get an EHCP in place. They were good with the children and pushing for assessments.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that staff in the paediatric department were good with your children and made sure the assessments were done to put an EHCP in place.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent service received at the pharmacy. Very kind and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear about the excellent service you received from the Pharmacy team and that the staff there are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen within an hour. It was very quick, in and out. A very good service received.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received in the Emergency Department and that you were seen and treated so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at outpatients pharmacy are always very quick in sorting my prescriptions.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the service provided by the outpatient pharmacy and how quickly they sort your prescriptions.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited 7 hours before being seen by a doctor. Then another 10 hours before being shifted to a ward.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such long waits in the Emergency Department to be seen by a doctor and then moved to the ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans and x-rays were done at radiology. Very professional staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that your scans in the radiology department were performed by such professional staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My radiotherapy and chemotherapy was here and the care was excellent.
Heartlands 20/6/2024
Excellent care at oncology. The consultant is very helpful and supportive.
My radiotherapy and chemotherapy was at the cancer centre and the care was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how helpful your oncology consultant has been and that the care you received during your radiotherapy and chemotherapy was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very good hospital with excellent facilities and good staff.
The pharmacy sorted my medication within 20 minutes.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service you from the pharnacy team and they sorted your medication so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred to gynaecology. Very helpful and kind staff. They prescribed me medication.
A very good hospital with excellent facilities and good staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear helpful and kind the staff were in the gynaecology department and that you\'re happy with the facilities at the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent and quick support received. I am here for Eid and staying with family.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear about the excellent support you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife received excellent services from the pharmacy on discharge.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service your wife received from the discharge pharmacy.
If you would like to provide any more information or further feedback about you and your wife\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife was on renal ward for a week and she received excellent care and treatment. The staff were very kind and helpful.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your wife received on the renal ward and that staff were so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The outpatients pharmacy is very busy. I have been waiting for 30 minutes and they are running late.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are sorry to hear that there were some delays having your prescription processed in the outpatient pharmacy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My appointment at surgery assessment went very well. They explained everything.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that your surgery assessment appointment went so well and everything was explained to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
5 stars for excellent service delivery.
Heartlands 20/6/2024
I attend the renal clinic. I am always seen on time and doctors and nurses are very kind and helpful. 5 stars for excellent service delivery.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve received in the renal clinic - in partciular that you\'re seen on time and that the nurses are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff at the outpatients pharmacy are very helpful and always process my requests very quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the service provided by the outpatient pharmacy and that they process your requests so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent support provided by staff. I was seen before my time slot.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you received excellent support from the staff in Outpatients and that you were seen early.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The pharmacy is excellent. I was in and out within 15 minutes.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that the service you received from the pharmacy was excellent and that you were in and out so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All my scans were done here. The staff were good and everything went smoothly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your scans went so well and that the staff were so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My consultant is amazing. He explains everything very well and provides good support.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how well looked after you are by your consultant - in particular how well they explain everything and provide good support.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy all of the time. I waited for 3 hours without any support.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a 3 hour wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Overall, parking is difficult and the staff are not friendly.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues parking your car and the staff you have encountered have not been friendly.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter gets seen once every 2 years for food allergies. She has an epi pen. I don't think that it's enough. There is also a lack of interpreters there.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you don\'t feel your daughter is being seen often enough in clinic and there aren\'t enough interpreters.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad was taken here and had surgery within 30 minutes of arriving. He had specialist heart surgery and they were amazing with dad. They kept me well informed and calm throughout everything. I can't thank them enough for saving dad's life.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your father was operated on so quickly and hope he is making a good recovery. We are also pleased to hear that staff kept you well informed and calm.
If you would like to provide any more information or further feedback about your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Wait, wait and wait. I waited for 6 hours before I was seen by a doctor. They need more staff to improve the service delivery.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen by a doctor in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Reception staff and nurses are very rude and unhelpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found the reception staff and nurses in the Emergency Department to be rude and unhelpful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long waits, rude staff and dirty toilets in A&E.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you experienced long waits, rude staff and dirty toilets when you came to the Emergency Department here.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Waited for 5 hours in a very overcrowded and dirty waiting area. Staff are rude and unhelpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience in our Emergency Department - specifically the long wait, overcrowded and dirty environment and rude and unhelpful staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in with a broken finger and I was seen quickly within an hour. Excellent treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you are so happy with the care you received in the Emergency Department after presenting with a broken finger - in particular the speed that you were seen and the excellent treatment provided.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen by a wonderful consultant but due to a very long waiting list for shoulder surgery I was shifted to Good Hope for immediate surgery.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you were seen by a wonderful consultant and that you were able to be referred on to Good Hope Hospital for immediate surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to the A&E at around 3pm ish after my GP telling me to go due to back pain and losing sensation and it moving further down my leg. I was there for 40 minutes had my obs taken and told me I could have painkillers and they would get someone to give me them. 5 hours later still no meds, eventually after my mum telling them I hadn't had any, a lovely nurse checked me out and was shocked I had been there 5 hours and not been seen. 45 minutes I was eventually given pain meds. After the 7 hour mark, I asked the receptionist how long would it take to be seen as I've been here for 7 hours and I understand there's higher priority cases. I was then told I would have another well over 7 hour wait due to not being a high priority and it was "just back pain" and there was 160 patients in front of me. I explained it wasn't just back pain and was told again I wasn't a high priority and I would have to wait to be seen. Now multiple people came in after me and had been seen too and some even discharged to go home. I totally understand there are higher priority people but I hadn't been seen by a doctor or assessed. Just my obs and some pain killers after 5 hours. After being told I would have to wait a further 7 hours I decided to go home and contact an emergency GP. I have now been diagnosed with a prolapsed disk will need physio, injections and potentially surgery due to the numbness I have. I felt ignored, forgotten and just pushed aside because it wasn't important
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult and frustrating experience in the Emergency Department with long delays and poor communication.
If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The cut the back off my earring. They staff were very helpful. I had a good experience.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the experience you had in the Emergency Department - in particular how helpful the staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
5 star care provided during and after my pregnancy.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from the maternity service during and after your pregnancy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom is a regular at the respiratory services. She speaks very highly of the care received.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your mother has been happy with the care she has been receiving from the respiratory team.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son is a regular user of the service. I am very satisfied with the care provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you are happy with the care your son has been receiving from the ENT team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my scans here. The staff were very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you have received from the imaging team when you came in for your scans and that the staff are so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
From the midwife to the nurses, the consultant, all the staff are amazing and very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from maternity services and how helpful the staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and staff are unhelpful. I waited for 5 hours.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait to be seen in the Emergency Department and you found the staff to be unhelpful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very long waits and very rude staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen and encountered rude staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The consultant paediatrician who saw my daughter was excellent and she referred her on.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you are so happy with the care your daughter received from her consultant paediatrician.
If you would like to provide any more information or further feedback about your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's the worse place to go in an emergency for treatment. You have to wait for hours.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for a couple of hours but was seen by a very competent doctor who helped me a lot.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. Whilst we are sorry to hear that you had quite a long wait to be seen in the Emergency Department we are pleased to hear that the doctor managing your care was highly competent and helped you a lot.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The waiting time is really long, it can take hours waiting. Generally they are very good, polite and the doctors listen and are helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care that staff have provided you and they have been polite and helpful, we are also sorry to hear that you had a really long waiting time.
If you would like to provide any more information or further feedback about your experience, in particular about where and when you had a long wait, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my twins 6 months ago, I had a C-section. I had a bad experience with the midwife after my surgery. She was shouting at me because my legs were numb. She refused to listen to me. Everyone else was lovely.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. whilst we are pleased to hear that most staff you encountered in the maternity department were lovely we are really sorry to hear that one midwife shouted at you.
If you think it’s helpful we are keen to listen to your concerns in more detail and see if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The maternity unit treated me very good during my pregnancy until I delivered my baby. The service was very good. Everything was very excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from our maternity services leading up to the birth of your child.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They aren't as helpful as they used to be. A 7-8 hour wait. They just make you sit and wait, no information. It's hard when you just want someone to see your children.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that youthink the care in the Emergency Department isn\'t as good as it used to be, you had such a long wait for your children to be seen and you weren\'t provided information on what was going on.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I don't like going to the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We\'d be keen to hear more detail about why you only come to the hospital reluctantly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I can't complain about it. I was in for 2 days last year. The treatment was good. I have never experienced waiting ages there like some people say. You find some people go there and waste their time or go for stupid things.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care and service you received in the Emergency Department last year.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I have received excellent care and treatment over there for my ENT related issue.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you received excellent care and treatment here when you attended with an ENT-related issue.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I hadn't had a stroke and wasn't quite aware that I was supposed to do this or that. It took me a couple of days. I was aware that I was like I was. When I needed the toilet I should have used the buzzer. The staff would inform me of the proper way of doing things.
Dear Patient
Thank you so much for taking the time to provide feedback about your care at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
I ended up in Heartlands and sent no clothes. He had a gown and with covid. They wouldn't listen to me, he needed to be sent for a scan.
Dear Patient/Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your friend/relative\'s care in the Emergency Department.
If you think it’s helpful we are really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very rude reception staff and a very slow service. You have to wait for hours before being seen.
It was quick and efficient. Staff were friendly and informative.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you\'re happy with the care you received in the Emergency Department - in particular how quick and efficient everything was and how friendly and informative the staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there once after a referral and it was good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Too busy with limited staff at all levels. Nobody knows what they're doing.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you\'ve been receiving.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with a fractured hand and was seen straight away by the doctor. Excellent care and support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you received excellent care from your doctor in the Emergency Department and were seen immediately.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had phototherapy sessions at dermatology. The staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received at your phototherapy sessions in the dermatology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for an infectious disease at the centre by a wonderful doctor. They advised, supported and cared. It was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received from your doctor after you contracted an infectious disease.
If you would like to provide any more information or further feedback about your experience - in particular the name of the doctor so we can pass a message on - please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Reception staff at A&E are very rude and unhelpful. I always have to wait for hours before seeing a doctor.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had long waits to be seen by a doctor in the Emergency Department and you have encountered rude and unhelpful staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The discharge pharmacy at the hospital closed before 4:30PM on weekends. I came here at 3:30PM and they were already closed. It's not good as my wife missed her medication.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife has had so many issues accessing her medication at the discharge pharmacy.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are good but I was told my appointment was shifted to the next day. I will have to come back now. Generally they're good though.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. Whilst we are sorry to hear that your appointment was put back by a day we are pleased to hear that generally you are happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
It's very long to get to the visitor toilet. It's a long walk.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you found the walk to the visitor toilet to be a long one.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely lovely, the nurses work hard.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you received from the nurses looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The services were very good for a blood test. It was a short wait. I am satisfied.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased that you\'re so happy with the service you received when you came in for a blood test - in particular the short wait.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
She came in by emergency and she was made a priority. Everything went well and then discharged. She was taken well care of on the ward. It was good.
Dear Friend/Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that your friend/relative received such good care on the ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been very good, very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that ypu\'re happy with the care you received here and in particular that staff have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Amazing service. Everything was brilliant. They were great at sorting my emergency on cedar ward.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received on Cedar Ward when you came in with an emergency.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Really good. Everything has been great. Staff have been great and given good advice. Antenatal clinic was okay. All okay
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that are happy with the care you received from in particular the antenatal clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. Everything is fine. Communication is amazing. Ultrasounds and everything have been very good. I am happy with the overall experience in the maternity service.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received from the maternity service - in particular the standard of communication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were hours behind last week seeing a consultant. The midwives were doing observations which the HCU usually do. I felt sorry for them as they were short staffed and weren't aware of the wait.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had an unexpected and long wait to see a consultant.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All very good here. I had to chase up to check to see if I was on the waiting list for surgery but everything else is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have used maternity services and A&E a number of times. I am happy and satisfied with the care provided by them.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received both in the Emergency Department and from Maternity Services.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All three kids were born here. The maternity services are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from our maternity services during the birth of your three children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and short of staff. They need more staff and better management.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you received here.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We had to wait over a month for a blood test here. It had to be pre-booked. They did send the results quickly to the GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a lenghty wait for a blood test we are pleased to hear that the results were sent quickly to your GP.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had X-rays and MRI scans here and all was quick and very good. I was referred on from my GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received when you came in for x-rays and MRI scans after being referred by your GP.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for an emergency. They are very good. Sometimes it's a long wait, sometimes it isn't.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not too bad. I never wait too long for appointments and get seen quickly. The hospital staff are brilliant too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receive when you attend appointments - in particular that you are consistently seen quickly and that the staff are so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A 19 hour wait in A&E, and anytime you go it's like that. My brother had a car crash and my sister waited 22 hours. System is terrible and needs to be sorted.
Dear Patient/Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your relatives have had such long waits to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a CT scan and it came back unclear so arranged for an ultrasound on my throat. Good hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received at your scans.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
In general the dining area is good. Parking is also good but the toilets are dirty and the departments are very poorly signposted.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that you thought the dining area and parking are good we are sorry to hear that you found the toilets to be dirty and that the departments are poorly signposted.
If you think it’s helpful we are keen to listen to your concerns about the toilets and signposting in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's very busy. I waited 3 hours in A&E then I left without seeing a doctor. No water to drink, toilets were dirty and the seating was uncomfortable.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of issues when you attended the Emergency Department - specifically the long wait without being seen by a doctor, the lack of drinking water, dirty toilets and uncomfortable seating.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very disorganised hospital. All clinics are badly planned and always run late. Staff are not helpful at all either.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found the clinics to be badly planned and the staff unhelpful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to see if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Wait over 4hrs for pain relief due to kidney stones, and as I write this total waiting time is 8hrs + feel like I've been forgotten
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for pain relief and a long wait to be seen on Ward 2.
If you think it’s helpful we are still keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been waiting for a year and a half so far for my son's appointment. It's really hard as I am still waiting.
Dear relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your son has been waiting so long for an appointment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from - particularly if your son still hasn’t received an appointment. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was good when I gave birth.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received from the maternity team when you gave birth.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been referred to respiratory medicine at my local hospital as I have breathing issues. My concern is that I have been told that I have to wait for a appointment for longer than 12 months. In which time my breathing is going to get worse.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been told that you will have a long wait for a respiratory appointment.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is much better than my own GP. At least they see you after a couple of hours, treat you, and give you medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care provided in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very poor experience of that hospital. My mother died after heart surgery. Very poor care provided.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel like your late mother received really poor care during her open heart surgery.
If you think it’s helpful we are keen to listen to your concerns in more detail or if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother had lung cancer and was treated over there. She received excellent care and treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your mother received excellent treatment and care here whilst being treated for lung cancer.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred there for an ultrasound and blood tests. The staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so kind and helpful when you attended for your ultrasound and blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son was born there at maternity. The care and help provided was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and help provided by the maternity department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been there a number of times to attend the lung clinic. The staff are rude and I don't like that hospital at all.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered rude staff at the lung clinic.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have previously used the maternity services here and was very disappointed by the poor level of service delivery.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had a poor experience with our maternity services.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend ENT clinic for my airway issues as I experience difficulty in breathing. The staff are very helpful there.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent care that you are receiving at your regular ENT clinic appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's okay. I have to get two buses to get here but the treatment is fine. I see the same consultant so I know how everything is going. I was seen within 2 weeks by gynaecology after a referral was made.
I go there for my lungs too. They do biopsies and look at my lungs for fibrosis. They are very good there and I am thankful for the service.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care that the team treating your lungs are providing.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My experience of the maternity department is very good but all the other departments I have used here need a lot of improvement.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your experience with the maternity department has been positive we are really sorry to hear that you have had issues with other departments.
If you think it’s helpful we are keen to listen to your concerns about those departments in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long waits and very poor support. They need more staff at A&E.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I asked for other therapies but they shut it down. They do not understand that some therapies work well for me but because it's not the usual pathway of treatment they shut it down. They do not offer homeopathic treatments.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had difficulties getting access to the therapy you feel you need.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E staff are rude and clearly do not want to be there. The hospital a&e department is dirty with unusable toilets, pill pots lying around on the floor. Nurses have no idea why you are despite telling them 3 or 4 times. An absolute disgrace of a hospital a&e, the whole city knows the reputation but still have to go due the poor decisions. Disgusting from management disgusting from NHS no idea how it can be justified to pay so much council tax when clearly nothing goes into this hospital to put competent management and staff in.
Still waiting to see a doctor 4 hours in and still zero treatment!!
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a negative experience in our Emergency Department - and encountered a dirty environment, communication issues with staff and a long wait to be seen.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The waiting times at the hospital A&E
We have waited as long as 15 / 8 hours to see a doctor
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had some long waits to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Have tried to contact ultrasound, I can’t make appointment date. The number texted to me. 0121 425 0047, with appointment details “isn’t recognised”, switchboard unable to put me through/ no answer.
Dear Mervyn
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues contacting the ultrasound department.
If this remains the case we are keen to help. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a diabetic eye check up. Excellent support and information provided by staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received in the diabetic eye clinic and that the staff have provided excellent support and information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly go to pain management clinic. The staff are very helpful and provide excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment you have been receiving at the pain management clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred onto Heartlands from my GP and sent an appointment for 2 weeks. Really good and no long waits.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear you were sent an appointment so soon after being referred.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a nuclear test here. I had to swallow a pill which wasn't great. I had the pill, then a scan and then I had to go back 7 days later. They were thorough and professional as well as caring too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff undertaking your nuclear test were thorough, professional and caring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom died there after a cardiac surgery whilst she was on the ward due to complications. My sister and brother have had the same issues.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
You haven\'t mentioned any specific concerns about your mother, brother and sister\'s care but if you have any and if you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there with my brother who needed emergency support. They saw him straight away. A very good service.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care your brother received and that he was seen straight away.
If you or your brother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not that good. You see mess and it smells when we go there as they don't clean properly. The staff are good but I don't want to go there as it's dirty.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were so unhappy with the hospital environment you encountered.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is very good. My daughter had a toe infection and they saw her quickly and helped her. We didn't wait too long. They looked at her and gave her antibiotics for her temperature. A very good service there.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your experience of the Emergency Department was so positive and that your daughter was so well looked after.
If you would like to provide any more information or further feedback about your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My six year old son is being treated for a special kidney disorder. The consultant treating my son is excellent and very helpful. He explains everything in a very simple way and language.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how excellent the consultant is who is treating your son\'s kidney disorder and how well he explains everything.
If you would like to provide any more information or further feedback about your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter went to A&E with pain in her stomach and had to wait for 6 hours for a doctor to examine her.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter had to wait so long to be examined by a doctor in the Emergency Department when she came in with stomach pain.
If you think it’s helpful we are keen to listen to you and/or daughter\'s concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am getting treatment at the asthma clinic. The staff are very helpful and provide excellent support. I am very satisfied buy the care and treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the care you\'ve been receiving at the asthma clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I just had an appointment at ENT clinic. I was seen on time and the consultant explained everything very well
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your ENT appointment went and that the consultant explained everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The services have been very good. I don't have any problem with them and they're always timely with their appointments. My husband has been having good experiences with them. I came for an appointment today and it was okay. The staff are friendly and the doctors are good too.
Dear Patient/Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you and your husband feel well looked after and the staff are good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are okay. They are taking care of my husband with cancer but the service could be better. Too much work and not enough staff. He's not getting enough care, he is not doing well at all.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you feel like service your husband could be better and that you feel like the team looking after him are understaffed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's good but the walk is quite a way if your going to nuclear medicine. The staff are good, always explain what is happening to me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the walk to your appointment can be quite long we are pleased to hear that the staff are good and always explain what is happening.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We always come for blood tests and the service is very good. They are doing very well and always on time. I don't have any problems with them.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service at your blood tests is so good and you are always seen on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been excellent. My husband is old and has cancer and he is well taken care of. The treatment is fantastic. The emergency response is excellent. The telephone service is good too.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your husband is being well looked after - in particular the emergency response and telephone service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was at A&E on Saturday with my mom. It was chaotic. They did their best they can but the system is completely broken. It took 12 hours to see her. It is terrible. It's not the staff, it's the system. She had to have a blood infusion that takes about an hour and that is what were here for today. This is the worst I have seen the NHS in 20 years. The system is collapsing and underfunded.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your mother had such a difficult experience in the Emergency Department - in particular the long wait to be seen.
If you think it’s helpful we are keen to listen to you and your mother\'s concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The maternity urgent assessment unit has been good. The reception and communication is good. All has been okay so far.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care you received from the maternity urgent assessment unit has been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely amazing. Very good care, regular check ups, great treatment and the midwives have been amazing. Communication is really good. They keep asking if I'm okay, how the pain is and it's reassuring to know they're keeping an eye on me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you\'ve received from the midwives, and how reassuring and vigilant they have been.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been great at the day assessment unit. You get seen pretty much straight away. The staff are helpful and friendly. I feel like they have a good system. You can wait a while in the assessment room downstairs but they do check on you and let you know what is going on. Communication is good and an appointment is given before you leave. The ward clerk books future appointments before you leave. The parking area needs to be bigger. I have to come much earlier in order to get a space.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care and communication you received at the day assessment unit - although obviously sorry to hear there have been issues with waiting and car parking.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an eye appointment and the eye test staff were helpful with feedback.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear your eye appointment went well and staff were helpful with feedback.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff in the asthma department were helpful. The blood test was a good experience too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff in the asthma department were so helpful and you had a good experience with your blood test.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Everything was fine but there is a wait for blood tests. The staff were great and good with my child. There are issues with understaffing and lots of waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait for your blood tests we are pleased to hear that the staff were great.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a planned C-section and ended up staying in. The care has been really good compared to last time. The care has been amazing this time. The theatre staff were lovely and really reassuring. All the midwives have been caring and compassionate. The perinatal team has provided me with psychotherapy leading up to the birth which has been helpful and they allocated me the procedure in the run up to the birth.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received good care during your planned c-section, that theatre staff were lovely and reassuring, the midwives caring and compassionate and the perinatal team provided helpful psychotherapy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient after having ENT related surgery for 1 week. The nurses on the ward are good but food served cold and stale.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that food you were served as an inpatient was not what you hoped for we are pleased to hear that the nurses on the ward were good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's busy all the time but you are seen within 4 hours so it is better then the QE A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the time it took for you to be seen in the Emergency Department despite it being busy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her heart bypass surgery 3 days ago and she is still in ICU. The staff are very kind and helpful. Excellent communication provided to family throughout the treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care your mother you received during her heart bypass and on the ICU - and that staff are are helpful and have communicated well with you and your family.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is much better than my surgery at least you are seen by a doctor in 3 to 4 hours and get treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife had surgery and due to poor care received she had to stay in for 3 weeks. They had to do corrective surgery.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your wife\'s care and corrective surgery was needed.
If you think it’s helpful we are keen to listen to you and your wife\'s concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went by ambulance with cuts on my forehead and face after an accident. I was seen straight away by a very good doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department by a very good doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my pacemaker fitted here. The procedure was flawless and things were explained very well by the surgeon.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your pacemaker procedure went so well and things were so well explained so well by the surgeon.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister had her kidney stone taken out here. Excellent care and treatment was received.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your sister was so well treated and cared for during her procedure to have a kidney stone removed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy and poorly staffed department. I went twice and waited for more than 5 hours before getting and proper medical attention.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience of the Emergency Department - in particular having to attend twice and having a long wait before getting proper medical attention.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy all of the time. Staff are very rude and unhelpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the Emergency Department staff you encountered were so rude and unhelpful.
If you think it’s useful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sent to a dirty overcrowded A&E by my GP after for an x ray after serious neurological concerns when I suddenly couldn't place my foot to the ground. Eventually had the x ray 6 hours later. Wasn't examined and referred to the fracture clinic. When I attended the clinic a week later they said why are you here? You should be seeing a neurologist. Wasted my time and may impact on my health and also wasted an appointment for someone else. A&E is unfit for purpose.
Dear Andrew
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a diffiuclt experience in the Emergency Department - in particular a long wait for an x-ray, being referred to an inappropriate clinic and the ED environment not being a clean one.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad died there a few months ago. He was in hospital for a few months after having a heart attack. He received excellent care and treatment throughout his stay at the hospital. Staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Firstly can we say how sorry we are to hear about the passing of your father - but we are pleased to hear that he received excellent care and treatment throughout his stay and that staff were so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her bypass surgery at Heartlands. The care she received was second to none.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care your mother received during her bypass surgery was so good.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son had an ENT related surgery. The consultant explained everything very well and provided full support before and after the surgery.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your son\'s ENT consultant explained everything so well and was really supportive both before and after surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born here. The staff are good but communication between the staff and with the patient is very poor. The midwives are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the midwives have been so good during the birth of your two children but we are also sorry to hear that there were communication failures.
If you would like to provide any more information or further feedback about your experience - in particular more detail about the communication failures, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have waited for more than 7 hours twice in the last 3 months. They need more staff and should provide a much better and clean waiting area for patients. Chairs in the waiting area are very uncomfortable and the toilets are very dirty.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department and there were issues with the environment - specifically the seating and cleanliness.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was only there for a few hours. More of the elders in the family use it but I'm not a fan of it. My grandad passed away in November and he didn't want to be there. They called us at 1:00AM in the morning to inform us they would stop his medication. He passed away two days later. It's like they didn't care.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt like staff didn\'t care during your grandad\'s final days and we are obviously very sorry for you and your family\'s loss.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very long wait and very rude and unhelpful staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen and that the staff you encountered were so rude and unhelpful.
If you think it’s useful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
4 months ago my wife had a planned C-section there and they were good. They looked after her and our baby.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your wife and baby received during her planned c-section.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went into Heartlands A&E with a letter from Solihull. They made me wait for 5 hours to be seen and then a further 15 hours on the ward. It was just horrendous. They work their fingers to the bone but I was with my son and he can't wait that long so it was very stressful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and that it was so stressful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had her bypass surgery over there and was an inpatient for 3 weeks. The care she received was excellent and after discharge too.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent careyour mother received during her bypass surgery, as an inpatient after and then also post discharge.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. I had my appendix removed and they were very good. The heart monitoring is very good. They are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appendix removal went well and staff monitored you well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not bad the staff there.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I visited them in November last year and they were okay. The follow up was good. They have really improved since my last experience there in 2021.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your last experience here was such a positive one and that the follow up was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there at A&E the other day. I couldn't get a GP appointment so they looked at my problem and sent me back to my GP which was pointless. I call them heartless as they don't help.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's alright. A&E was a 4 hour wait but I was treated well and my problem was sorted. They gave me information on how I could manage going forward.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long wait in the Emergency Department we are pleased to hear that you were treated well, your problem was sorted and you were well informed on how to manage going forward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They treated me with dignity and respect after my miscarriages. They were so kind and gave me support.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. It\'s really good to hear that staff were so kind and supportive during what must have been a really difficult time for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for an x-ray on my chest and there were no long waits. They gave me a time and it was all fine. I was seen very quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were seen so quickly in teh x-ray department and the processes were so smooth.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I recently had an operation at the newly opened treatment centre. And I just wanted to say a big thank you to the consultant and his team. The anaesthetist and all the nursing staff for looking after me so well.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about how well your operation went at the Heartlands Treatment Centre and that all the staff looked after you so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had a good experience here as an inpatient. The ward was clean and the staff were polite and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'ve had such a good experience as an inpatient, that the ward was clean and that staff were so polite and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They carried out chest x-rays and said that my daughter had TB. She stayed there for 3 weeks and 2 weeks after that they sent me an appointment for the chest clinic.
Dear Relative
Thank you so much for taking the time to provide feedback about your daughter\'s treatment for TB and appointment for the chest clinic at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a chest x-ray and tests. I waited 7 months for an appointment. They then referred me onto the chest clinic which didn't take long.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your referral to the chest clinic was so speedy after an initially quite long wait for an appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There are too many people and staff are too busy so don't have time for their patients. I find them rude and unwelcoming. I've had to have biopsies on my neck and they don't explain things very well. I feel like I need more information as it's all suspected and not confirmed.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered issues with staff attitude and behaviour, and things haven\'t been explained to you in the detail you require.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I spent 12 days in Heartlands. They were very good. My chest was very bad and they helped me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were so well looked after during your 12 day stay at the hospital for treatment on your chest.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The TB clinic referred me onto the Chest clinic. They were okay and everything was quick. It was all straight forward when we got there.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointment at the chest clinic was so speedy and straightforward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for x-rays and blood tests for gallstones. I was told there was a waiting list and they would contact me with the results. It's has been over 2 months and they haven't got back to me.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait to hear back the results from your x-rays and blood tests.
We are keen to listen to your concerns in more detail and to try to help in particular if there are results you are awaiting. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The letter didn't tell you which floor I needed to go to just the clinic name. You get to the first floor then you have to find out where your going. There's temporary signs to get to the clinic and then they says it has been transferred to another clinic. Therefore I was delayed for my appointment. I couldn't see any signs for the way out either. The signage is rubbish and letter don't tell you what floor the clinic is on either so that needs looking at too.
Really rubbish hospital. My sister goes there in an ambulance and they take the mick out of her life. She has to repeat herself several times and they're just rude. They take the mickey.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your sister\'s experience has not been poistive and that she has encountered rude staff
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have used the services many times in the last 2 years. Although you have to wait for a few hours you do get properly assessed by the doctor and given prescriptions and medication.
Dear Patient
Thank you so much for taking the time to provide feedback about your treatment in the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have used the different services provided by the hospital. Everything, the staff, the facilities, the building needs immediate improvement.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with the building and staff.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My first child was born at Heartland's. The service, care and support that I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the service, care and support you received during the birth of your first child.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am an inpatient on ward 28. It's a very well managed ward. The only issue if the patient call system is very old and the nurses take ages to respond to your call.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you found Ward 28 so well managed but obviously sorry to hear there were issues with the buzzer system.
If you would like to provide any more information or further feedback about your experience, in particular any learning around the buzzer system, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A five star service provided. They were very busy but still I was seen within 2 hours and discharged quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and discharged so quickly during your recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E and was referred to the ENT within an hour. At ENT I was seen by a doctor and now I've been discharged. It took 3 hours for everything.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and referred to ENT relatively quickly after your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We were here for our blood test. We were seen on time and we received excellent support and help. The nurses were great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you during your blood test and staff were so supportive and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there for a blood test. The reception staff were very rude and unhelpful. The nurse was quite helpful and explained things to me very well.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the reception staff you encountered were so rude and unhelpful.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I am an inpatient on ward 20. Overall everything is very good. Including staff, facilities and the food.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you so happy with the staff, facilities and food on Ward 20.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The outpatient pharmacy is very conveniently situated in the hospital as it's on the way out. They process the prescriptions very quickly and the staff are good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear your experience with the outpatient pharmacy team was so positive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited in A&E for 2 hours in pain but full support and help was provided until I was seen by a doctor. Very good experience.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the treatment you were provided with in the Emergency Department and that you were well supported before you were seen by a doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Outpatients took one hour in preparing my medication. It's a long waiting time.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear you had such a long wait for your outpatient medication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom was not diagnosed properly for her heart issue which has resulted in a major problem.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been an issue with the diagnosis of your mother.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
A&E is very busy all of the time. They need more staff and a bigger place to accommodate so many people quickly with dignity and respect. Currently they leave people to wait for hours in a crowded place in pain and agony.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had some issues in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My heart surgery was done over here. Excellent staff and facilities here. The availability of follow up appointments is excellent. They saved my life.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your heart surgery has been so successful and that the follow-up has been excellent too.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My 21 month old daughter has a severe disability. She was sent here twice by the GP for treatment at the Children's ward for constipation but she has still not recovered. It is neglect and lack of communication at every level. For the last 8 weeks they still cannot diagnose what the problem is. The staff are rude and impolite. There is not care or respect for the patients.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had a number of issues during the treatment of your daughter and there have been issues with communication and speed of diagnosis.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It's my second time here and everything has been good. I have an interpreter that goes into the appointments with me. They're good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service you have been provided by your interpreter has been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Maternity is fine here. Communication is quite good. I get text messages and emails and I am able to rearrange appointments quickly. It is okay that I see different members of staff each time as the staff are all fine and it's as expected for a hospital.
Dear Zarun
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment you\'ve been receiving from the maternity team and that appointments can be rearranged so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Maternity at Heartlands has been okay. I have been a few times now and have seen different staff and they have all been lovely. The waiting times are quick and they send letters. So far it has been good.
Dear Laila
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from our maternity department and that waiting times are so quick, for example.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife was admitted with pneumonia. She was very ill and they looked after her very well. I have come to see her most days. I'm not too sure when we will get her home but hopefully it's soon.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care your wife received whilst being treated for pneumonia.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very poor hospital. It's the worst place to get treatment. The facilities, support and staff are all below expectations.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the treatment you\'ve received here.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I regularly see the ENT consultant and they provide excellent support and help.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from the ENT consultant during your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good treatment provided at A&E but made me sit without any support for 4 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you had a long wait in the Emergency Department we are pleased to hear that you were then provided with good treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They saw my son within an hour and gave him appropriate medication and got us an appointment to see the ENT consultant the next day.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the prompt and appropriate treatment your son received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with a cut on my hand and waited 3 hours before I received any treatment.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department before receiving any treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues andthings we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I waited 18 hours in A&E without any proper support because the bed was not available and they were trying to transfer me to the ward.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department because of issues getting a bed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went there with a broken arm and was seen in a couple of hours. Good support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear athat you were seen relatively quickly and good support waas provided to you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They try to help but are severely short of staff. they need more nurses and doctors.
Dear Patient
Thank you so much for taking the time to provide feedback about your care at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very bad experience all the time here. Be prepared for long waits. Always take drinks and food with you because it may take 3 to 6 hours before you will be seen.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Worse than my GP. They make you sit for hours in A&E without any support or medication.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to sit and wait for long in our Emergency Department without any support or medication.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
A&E staff are good. There were no long waits.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly in the Emergency Department and that you are so happy with the staff you encountered.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife ended up here after a 999 call. She was on ward 21 for 2 days and they looked after her well. They were thorough and had someone from physiotherapy examine her. She had an x-ray and then a CT scan. They were very good and provided very good care.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent care your wife received as an inpatient during her 21 day stay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was under the ENT at Heartland's. I had an endoscopy and they found ulcers so they performed a colonoscopy and found polyps. I had a camera down my nose and did a thorough health check.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment you\'ve received from the Endoscopy team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to Heartland's and they didn't know what to do. I was in A&E for 19 hours. I was sent back within 6 hours and then referred to the QE for further treatment.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had two scans on my leg. They were as good as gold. They told me straight away there was no thrombosis. I did have to call back to get the results after my second scan.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the results of your leg scans were reported back to you speedily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am not happy with them at all. Poor communication with patients. It's impossible to get them on the phone for any emergency advice.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been serious communication issues and that you have not been able to get the advice you needed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had all the tests and assessments done here and they were on time and the results were shared by post with me and my GP. Excellent staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the tests and assessments you needed were done quickly and results came back you speedily.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very busy all of the time. I was seen by a doctor after a wait of 5 hours.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen by a doctor in our Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The paediatrics department is excellent. They have provided excellent support to my son over the years.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your son has received the paediatrics team over the years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The nurses are unprofessional and unhelpful. I did my own urine sample and passed it to the doctor myself and wrote my name on the sample myself. It's horrible.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered staff attitudes that weren\'t happy with and that they were unprofessional and unhelpful.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My son bit his finger off and ended up going to A&E. They were good but couldn't put it back on. They said they would refer on to prosthetics team. I am still waiting.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry that you\'ve had such a long wait to hear off the prosthetics team.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, partiacularly if you still haven\'t heard anything. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They are sometimes good and sometimes bad. There are less doctors and long waiting times in A&E.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
James Cunningham
Patient Experience Officer at UHB
Such a long wait to be seen. There's no staff. I got the help in the end but was such a long wait.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
There are long waits in A&E. I had high blood pressure and they dealt with my issue but the wait was just very long.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was sent to A+E by my local GP with a letter but still had to wait 11 hours the staff were good but there is not enough doctors for the amount of people waiting to be seen
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department after being referred there by your GP.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Waiting times are long in A&E but in the end there is help and support provided. There were very few staff members in there and more than 30 patients waiting.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Both of my kids were born here. The midwives and the nurses are excellent. The maternity ward is very clean and the staff around take good care of the patients.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your experience of the maternity ward was so positive during the birth of your two children and that the ward was so clean and staff taken such good care of your patients.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent support and care received at the maternity ward. Nurses and midwives were excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received on the maternity ward and how excellent the nurses and midwives are.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born over there. I can't fault the midwives and nurses at the maternity ward. They provided excellent support and care.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you have received from the maternity ward and midwives during and after the birth of your two children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter has a disability and goes to the Children's ward on a regular basis. they know about her condition and provide good support and also arrange appointments and assessments. They keep our GP informed about her condition.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your daughter is well supported and your GP is is kept well informed over what is going on.
If if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I attend the respiratory clinic every 6 months for my asthma review. The staff are brilliant and provide full support, help and information.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about how well supported and informed you are at your 6 monthly respiratory appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient after my caesarean and received exceptional support and help during my stay there.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the help and emotional support you received following your caesarean.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are a little better as they have more doctors and nurses. There are a lot on stand by. The only problem I have got is the waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have felt you have had long waits to be seen and treated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I took my mother to A&E and she was seen quite quickly. Very good service received.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was seen and treated so quickly during your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
To get referred to A&E by NHS 111 is ridiculous. The hospital is so busy there is no priority for children. There are long waits. It's so busy and you are left waiting.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for treatment in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I stubbed my toe really bad. There were people waiting outside because the waiting room was so busy. My younger brother also waited 12 hours in paediatrics section. Waiting times and priority for children are none existent.
Dear Patient/relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your brother have had such long waits.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
A 4-6 hour wait but it wasn't too bad as they put me straight through to ENT and gave me a specific antibiotic which helped me more than the 3 weeks I was taking broad spectrum antibiotics that the GP prescribed. Plus I didn't have to pay for the prescription which was great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the antibiotics you have been given have been successful and that you didn\'t have to pay for the prescription.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there in an emergency by ambulance and was seen in no time. Excellent help and support provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly in our Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with my grandmother and waited for 10 hours before proper support and treatment was provided.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your grandmother had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went there for emergency treatment and was seen very quickly and provided timely support.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly when you had to come in as an emergency.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. They understand the special needs of my son and are very helpful. I have never had any issues with appointments or medication.
Dear PRelative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the special needs of your son have been taken into account during his treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
After an Ultrasound found something on my pancreas I was given an urgent two week referral to Heartlands. This was on the 13th October. I am now in my SIXTH week of waiting, and after being patient and just three phone calls enquiring what is happening, I've been told they will get in touch with me. On the 24th I was told this again and asked for a more direct contact number to speak to someone more senior. I was given the Secretaries number who said that she would contact consultants and phone me back. No call back received. This is shoddy care with no thought to my anxiety and mental health after six weeks of no further tests and even more lack of communication in their part.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been such a long wait for your urgent referral to be actioned and that staff have not been as helpful and supportive as they should have been.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, particularly if you still waiting for your referral to be actioned. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went there for a scan of my throat and waited for 2 hours. The staff were very slow and lacked patience.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your throat scan and you weren\'t happy with the attitude and behaviour of staff.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went there for bloods and scans. I am not impressed by the level of service I received. I think everything was rushed and done in an unprofessional manner. No information was provided at all.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the service you received when you came here for bloods and scans, that things were rushed and you weren\'t provided with the information you required.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My husband had an appointment for cardiology and it was such a long way to go. The hospital is not as nice as the QE and we don't know why he had to go all that way. The staff are nice enough.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry that you felt that the hospital was too far to travel for your husband\'s cardiology treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My daughter was born there. I spent a lot of time at NICU. They really looked after her and the staff were great. They were really informative and caring.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you and your daughter received on our NICU and how informative staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient for weeks at the surgical unit. The staff are good and do their best to support the patients. They need more staff. Both doctors and nurses.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff you\'ve been looked after on the surgical unit have been so supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have received very good help and support at the maternity unit. Excellent advice given and was seen on a weekly basis.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the help and support you\'ve received from the maternity unit and that you have been seen so regularly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Communication could be better from staff and about appointments. I feel that is more to do with the staff. I feel like the staff are always busy and they don't have time for all the patients so they rush the care.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really sorry to hear that there have been issues with communication and staff attitude.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I saw a doctor and they said they had to take the tonsils out and give my son an appointment for a tonsillectomy after 4 months and they have never followed up and I have not heard anything.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relief.
We are keen to listen to your concerns in more detail, particularly if you haven\'t received your appointment yet. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was having pains in my neck, back and shoulders. They gave me an x-ray and said there was nothing they could do and to do some physiotherapy. They did a few exercises in the hospital and then discharged me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Long waiting times. He is meant to be seen every 6 months for a pacemaker. Lots of times they have cancelled or they do not see him at all.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such long waiting times and that a number of your pacemaker appointments have been cancelled.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I always have to wait for an hour or two at A&E but they do provide treatment and medication. Even booking an appointment with the GP takes 5 hours wait on the phone which is not acceptable.
Dear patient
Thank you so much for taking the time to provide feedback about the treatment and medication in the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient at ENT for a week. Excellent care and support provided. Excellent follow up care and appointments provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received as an inpatient under ENT and that the follow up has been similarly excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here for physiotherapy regularly. Getting an appointment is challenging but the staff are very cooperative and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you\'ve received from our colleagues in the physiotherapy department and that staff are so cooperative and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient for weeks on the cardiology ward and ENT. The wards are clean and the staff are nice but the food is rubbish. It's cold and tasteless.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that you\'re happy with the environment and staff we are also sorry to hear that there were issues with the food whilst you were an inpatient.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Very good support and information provided by the consultant. The staff are very helpful and polite.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear abut the support and information provided by your consultant and that staff are so helpful and polite.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Really good service and it is close to my house. There is no wait time. Everything is done on time and staff are very helpful.
Dear Samera
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you\'ve been receiving - and how everything is done on time by such helpful staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been using the facility for up to a year now and have not experienced any problems. The service is okay and the staff members are nice.
Dear Karen
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall you are happy with the care you\'ve been receiving and the way that staff are looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter broke her arm so I brought her to see the doctor for a scan. The service was okay and the doctor and nurses were nice to us.
Dear Chinenye
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the doctors and nurses were were so nice to you and daughter whilst your daughter was being treated for her broken arm.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter broke her arm so I brought her to see the doctors for a scan. The service was okay and the doctors and nurses were nice to us.
I have been using the hospital for like 5 years now since I had an accident. The service has been good and the workers are kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been well looked after here in the 5 years since your accident and that staff are so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The services are okay but the parking needs to be addressed. There is no signage telling you where to go. Also, there is only one café in the whole hospital and it is not very good. They have used the hospital all their lives. The queue is always long and the wait time is crazy.
Dear Ward
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and also the cafe provision in the hospital.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service has been very good. I have been using the hospital for over 40 years.
Dear Craig
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the treatment you\'ve received here over the last 40 years
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The building is very old and not user friendly.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the building.
We are keen to listen to your concerns in more detail and to see if there is anything we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The staff are amazing in how they treat patients.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the way patients are treated here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a terrible hospital. I will never go there again. Very rude and unhelpful staff.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience of the hospital.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to A&E a couple of times and ended up waiting for hours. In the end I have left without seeing a doctor.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wait in the Emergency Department was so long that you self-discharged without seeing a doctor.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had a 10 hour wait to be seen at A&E. It was filthy. Absolutely horrible and took a long time.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department and weren\'t happy with the environment you encountered.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It took 3 to 4 hours before I was seen at A&E. It took all day to get an MRI and I had a prolapsed disc in my spine. There was no one with expertise at the hospital so they had to send x-rays to the QE. They charged me £45 for medication because they didn't admit me and I was in there for less than 24 hours. They didn't have any medication to give me before they discharged me and had to scramble around to get co-codamol when I was given something stronger by paramedics and was in loads of pain. They told me to come back at 8:00am the next day for the pharmacy. When I get there I was told it didn't open until 10:30am. Poor Poor hospital
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department and issues with your medication and the pharmacy service.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had a really bad knee and I was referred here for x-rays. I still don't know what is wrong. I didn't wait ages for the referral and be seen.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly for treatment on your knee.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went here for scans and x-rays. you have to wait for some time but the staff are very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff involved in your scans and x-rays were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A little bit slow. A&E department are questionable but when I had stones in my liver the staff that treated me were much better.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you aren\'t entirely happy with your visit to the Emergency Department the staff involved in the treatment of the stones in your liver were much better.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had problems with blood tests here. I have small veins and the lady blocked my veins and said she hated that because she couldn't find a vein. They're meant to be nice and she wasn't.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so many issues having your bloods taken.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
You just wait hours on end. You do get seen eventually but it's busy and it's a long wait. The staff's attitude is questionable.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve had long waits and you encountered questionable staff attitude.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They made me feel comfortable. They went out of their way to make me feel comfortable over the three weeks I was in there. They were really good. One nurse bought me a cake for my birthday and they were really good. Everyone went out of their way to chat.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were made to feel so comfortable by the staff looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my thyroid removal operation here. The surgical team was very good and helpful too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you received during your thyroid removal operation
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an issue and spoke to Pals.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience with the PALS team at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E and received a rubbish service and then I was referred to the outpatients clinic.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care you received in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have been referred onto Heartlands for treatment but for love nor money can I get hold of them. They haven't sent me any letters until I finally got in contact with them and they said they'd refer me back to my consultant at Good Hope. We shall see if that happens in December.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues getting hold of someone to discuss your treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues that still need resolving. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to A&E and waited for 3 hours without any support. In the end I was seen by a junior doctor who was quite helpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relief.
We are keen to listen to your concerns in more detail and to try to learn from what happened and what can be done better in future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My son was born there and the service and support provided was above average.
Dear Relative
Thank you so much for taking the time to provide feedback about the materity department at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They couldn't do anymore for my 77 year old nan. She had sepsis and ended up on a drip but they've been really good with her and they kept us informed as a family.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are dpleased to hear that you feel that staff did everything they could for your grandmother and you were always kept informed over what was going on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There's people sleeping on the floor in A&E. Its not so bad on the wards but the food was bad. A dog wouldn't eat it. In this day and age it shouldn't be like that.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience in ED was so negative and the food you received as an inpatient was not acceptable.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from in the future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They're alright. I have mixed reviews but they have always been good. Just been referred down onto the ward. The GP always refers on. They are quite good with the kids.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We\'re pleased to hear that the staff you've encountered have been good with your children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff are so rude. I asked them how long the wait time was and she told me to sit down. I have 3 kids waiting at home. I need to know what is going on. I wasn't asking to be pushed to the front and at the end I had to discharge myself because no one would tell me what was going on.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been issues with staff attitude and communication which led to you self-discharging.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from for the future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was an inpatient on ward 5. It was a horrible experience. The place is dirty and has rubbish food. Nurses are shouting all of the time and are very rude.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience on Ward 5 was such a negative one.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from for the future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Its very difficult to get an appointment with a consultant in the endoscopy department. Very long waits all the time.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have problems getting an endoscopy appointment.
We are keen to listen to your concerns in more detail and to try to help if you still haven\'t received an appointment. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They made 3 mistakes with 3 of my family members. My grandad a 74 years old was taken in with heart problems last year and they dismissed it and he was sent home. He ended up back here a few days later with pneumonia and they kept him in. They said he was okay to be discharged a few days later even though he felt poorly. He went home and he died the next day. Same thing happened with my nan 6 weeks later. She couldn't walk and was struggling with her breathing. They said she was being a drama queen and never did any scans and sent her home. She was blue lighted the next day and died from fluid around her heart. They never checked this. All of it could have been avoided.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of serious issues with your grandfather and grandmother's treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and in particular if there are any issues that we need to learn from as a trust. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had an MRI at Heartlands and the staff were really good and very nice.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at the MRI department were so nice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an ENT procedure which was quite painful, but the surgeon helped me a lot and tried to facilitate, as much as he could. Excellent and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your ENT surgeon has been so helpful and tried to assist with you as many things as they could.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E a number of times and have had to wait for hours, mainly because they are short staffed.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry that you have had long waits on a number of occasions when you have visited the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
All of my initial tests and assessments before my kidney transplant were done here. They provided excellent support and detailed information about the treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received before your kidney transplant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here regularly for physiotherapy and the staff are very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from the physiotherapy team at your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The hospital is good but the waiting times is not so good.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you are happy with the hospital itself we are sorry to hear that you have had long waiting times.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The car park was excellent today. The experience received has been very bad. Bad communication by the staff. Booking an appointment here is very terrible.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the car parking was fine at this appointment/visit, we are obviously sorry to hear that there have been other issues previously with communication and appointment booking.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I came to ENT to see my consultant. They have provided very good help and support.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the ENT team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been there so many times and I have always been seen on time by a very professional team of clinicians.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received and how professional the clinicians looking after you have been.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very long wait at the discharge pharmacy. They had no clue about my discharge details.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait at the discharge pharmacy and therew as some confusion about your details.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I come here once a month to the cardiology department for a check up. The staff are excellent and offer brilliant support.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from the Cardiology department at your monthly visits.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ward 20 was great and they helped my mom recover from covid.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent scare your mother received on Ward 20.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have spent 25 hours with my 87 year old grandad in A&E We waited 5 hours for an x-ray and 5 hours for a scan and in the end I was told the medical team will only come in the morning. No pillows or blanket or drinks were given.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your grandad had such a negative experience of the Emergency Department - specifically with such long waits and no pillows, blankets or drinks being offered.
We are keen to listen to you and your grandad\'s concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I waited 8 hours at A&E to be seen by a doctor who had no idea about what the problem was with me.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Staff are lovely but the food needs working on as it's always cold and tasteless.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff have been so lovely but obviously disappointed to hear that you were unhappy with the food.
If you would like to provide any more information or further feedback about your experience, in particular more detail about the issues you had with the food, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The cardiology department was brilliant. They were good at the follow up appointment. After I was discharged I had problems and they saw me straight away. They were very good. Good follow up.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you have been so well looked after by the cardiology department both at your appointment and when you needed follow-up.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's only my second appointment at antenatal and they see me straight away. The nurses are quite friendly and there is no long waits. The appointments are booked 2-3 weeks in advance sand they never really cancel them. It's quite hard to find your way around to begin with as they told me it was in the Prince of Wales department but it's now in Heartlands treatment centre. Once they told me that it was fine.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that despite some initial navigation issues you are seen promptly at your appointments and they are booked well in advance.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
In 4 months I have had a little physio here and there. I feel like the hospital is like a school. I feel like the staff aren't being taught properly. You can see a difference in the mentality, the staff are very young, like their all young kids straight from high school. It's like a training programme hospital and I feel that it affects the care. Some of the staff have an empathetic warm mentality.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt like the staff taking care of you were inexperienced.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Heartlands maternity is good. The staff are quite helpful. The appointments are on time. It's my first appointments and I was sent it 3 weeks ago. The community midwife is very good and I can contact the midwives when needed. They explain things quite well.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of the maternity department has been positive - staff are helpful, appointments are on time, the community midwife is good, communication is straightforward and things are explained well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son was referred to the ophthalmology department by the GP and we got an appointment withing 10 days which is great.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your son got an appointment in the opthalmology department so quickly after being referred his GP.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff are really nice in the maternity department. It's nice and clean. It seemed very quiet today but I was seen quickly and the staff are very nice. I can ask them anything and they will help me. They're very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of the maternity department has been so positive - that it\'s clean, staff are so nice and helpful and you were seen quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for an angiogram and they were good. I've never had an issues. The new treatment centre takes some used to getting around it. The staff are great and communication is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall your experience of the Urgent Treatment Centre is positive and that the staff and communication are good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff are good at the maternity department. I've had a a good experience. Nice staff. They give enough notice about appointments. They explain the care to me well. It's good and easy to find my way around.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about your positive experience in the maternity department, that you are given plenty of notice about appointments, everything is well explained and it\'s aesy to navigate the department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good appointments at the maternity department. You wait 5 minutes. They explain everything. My English is not good but they explain everything to me whenever I call they give me an appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointments in the maternity department have been good and that your issues with the English language were taken into account.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was on ward 28. It's alright there. The food needs a lot of work and it arrives too cold. Staff are alright. They need more staff on the night as there's not enough of them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience on Ward 28 was not a positive one and that there were issues with the food and the ward feeling understaffed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The maternity department is quite good. The way that they support and guide you through your pregnancy is very good. Nice staff mostly. Some are not as friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are obviously really sorry to hear that some of your staff interactions were not positive we are are pleased to hear that your overall experience of the maternity department was a positive one and that support and guidance was offered throughout the pregnancy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a nice hospital. The appointments have gone okay. Good, nice, friendly and helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointments have gone ok and that the staff are so friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The maternity at Heartlands is really good. The maternity staff are all great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the maternity service at Heartlands and that the staff you encountered were all so great.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The walk in clinic at the Heartlands is okay but I would rather be seen by my own GP. Especially with children.
Dear Patient
Thank you so much for taking the time to provide feedback about the walk-in clinic at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am very happy with the care in the maternity department.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you received in the maternity department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I'm happy with the care and the nurse was great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received and that you had such a great experience with one of our nurses.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My grandad is Carribean and the food is awful as it doesn't cater for different ethnicity. There is a lack of staff. Patients should sit within wards not corridors because staff are missing stuff. They missed my cough which ended up with me having hospital acquired pneumonia.
Dear Andrea
Thank you for taking the time to provide feedback about you and your grandfather's experience of Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were serious issues with food options and you developing pneumonia.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or lessons that we can learn. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went to the fracture clinic and had a good experience. They were very quick. I was in and out. I was happy with the appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your experience at the fracture clinic - in particular how quickly you were seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's taken such a long time to get my appointment. Two years waiting for a hospital consultant appointment.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for a consultant appointment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, in particular if you haven\'t actually received your appointment yet. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Very good. Appointments all run on time. The staff are very kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointments have been running on time and staff have been so kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is very busy. Too busy. I don't like it but when you need to see the doctor this is sometimes the only option.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience of the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Transport at Heartlands was used after my mom had a stroke and was transferred to Perry Trees for more support. They took her there which was great. the staff were great and mom liked them.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the transporting of your mother to Perry Trees was so efficient and that she has been well looked after there.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom had a stroke and ended up in Heartlands. She was there and cared well for. She was there for 4 weeks. They did physio with her and then referred her onto Perry Tree after. The hospital was okay. The staff and the care was okay.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was well cared for during her 4 week admission for a stroke.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The bed against the cabinets in the ward were quite high. I had some clothes down the bed of my bed and it went missing again.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your bed was uncomfortable and some of your clothes went missing.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The care wasn't great but they did the operation on me. I was there for 3/4 days. The care could have been a lot better.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered poor care when you were here for an operation.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Absolutely diabolical. It was dirty and looks like nobody cleans. It's horrible. Staff are miserable. It's just not very nice.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered an environment you found to be so unclean and poor staff attitude.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My mom goes there sometimes. she thinks it's alright. Once she went for bloods and they made us wait 4 hours. they came back and said they needed to do it again. It was bad.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother has had issues when coming in for bloods, with long waits and needing to repeat them.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues, and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Last week I went to the emergency department. I cut myself. It was a long wait. 4-6 hours. They helped me. The treatment was good. The wait was so long.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are obviously really sorry to hear that you had to wait so long in the Emergency Department following your cut, we are pleased to hear that the treatment was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There is no comparison with Good Hope. I didn't wait too long here but they are not as good. They are not very nice.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with your treatment here.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
A long wait in A&E. I was involved in a crash and ended up with a head bang. They didn't keep me in. They checked me over. It was a long wait and really busy.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department after your crash.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had to wait 12/13 hours for a scan for my dysphagia. My phone died and I couldn't charge it. I was with my mom. The waiting room was packed. I was prescribed Peptac. The service was good once I got in, it was just the wait.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there was such a long wait for your dysphagia scan and there was no access to a phone charger, we are pleased to hear that the service was good once you were seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there when my friend had a suspected stroke. They discharged him and told him to go back to college. He had to go back to the next day. The didn't see him for 6 hours. They couldn't breathe. Gave them water. They're not good.
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your friend\'s stroke treatment.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that may have been made. If you or your friend are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I found out that I had a severe chest infection and they treated it.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to her that your severe chest infection was treated successfully.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sometimes I use them for my kids. I wait a long time. They're helpful if I need it and I don't have any issues with them.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits for your childrens treatment we are pleased to hear that staff have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had prostate cancer and had surgery at the QE hospital but when he was transferred to Heartlands he had problems. When he had a meeting with the consultant they didn't even know he had surgery and spent the whole time in the session reading the notes not allowing time to ask questions. The integrated nurse that was supposed to be following my husband through his treatment never saw him again.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your husband experienced issues at his consultant meeting to discuss prostate cancer and you have had no further contact with the specialist nurse allocated to him.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Parking was rubbish. My brother has epilepsy and the staff didn't give him his medication even though in the notes it said he had short term memory and epilepsy.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and that there were medication issues with your brother.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have been told that I will be waiting another 15 months for a Glaucoma test. I have macular disease also. I have told them I will most likely be blind by then but no one seems to care, you are just a number on a list to them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have faced such a long wait for your glaucoma test.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues (for example if you have not received an appointment yet).
If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Visit here on a regular basis. I find them useless. Would rather go to City. Just rubbish there. No faith in that hospital.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have not been happy with your experiences here.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and to try and learn from any mistakes that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had blood tests for my children here as the Children's hospital had a 2 month wait. The waiting time was quicker. The staff were good and helpful.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the waiting time for your children's blood tests was so short.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were very good. I had concussion and went to A&E. I was quite lucky and was seen within an hour. Just over a month ago now but very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department following your concussion.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have a skin condition and go to see the dermatologist regularly. They always arrange appointments for me in advance and communicate about any changes by letters and emails.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your regular dermatology appointments is so efficient and timely.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad went to A&E with chest pain was treated straight away for heart attack which saved his life. A&E doctor was spot on in identifying the heart attack and treatment was given quickly.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your father was seen, diagnosed and treated so quickly when he was in Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My grandson was provided with very poor care when he was admitted with a serious muscular condition (muscular dystrophy).
The issue was reported to PALS and then they moved him to another ward where he was treated for 13 weeks. The PALS acted very quickly on our complaint and resolved the issue within a day which was great.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there were issues with your son's care when he was first admitted we are pleased to hear that the PALS team acted so promptly to resolve them.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had many issues during delivery. I had a C-section and then they stitched the wound wrong and had to restitch which was painful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of issues with your c-section.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and errors that can be learnt from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Last year in a boxing match my ribs and left hand was fractured and I was taken to A&E. After initial scans and x-rays I was referred to QE. Good support and care was given whilst I was at A&E
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands and Queen Elizabeth Hospitals Birmingham - apologies for the delayed response. We are delighted to hear about the excellent support and care you received whilst you were in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to A&E with a skin burn and was treated immediately by the doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you seen and treated immediately in the Emergency Department for your skin burn.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went there a number of times. They are always very busy but they have helped us on all occasions.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff have been so helpful each time you have been.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an operation there and they were good and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff looking after you during your operation took good care of you and were so supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with a broken arm and they provided all the necessary treatment in a nice manner.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were treated so efficiently and with such a nice manner in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Heartlands did the initial medical and went for a TB test which came back positive so they referred him onto the chest clinic. They have been really good.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your relative's treatment at the chest clinic (both before and after referral) has been so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Covers my area and the A&E. During covid I was having issues and there were long waiting times in the department. I think this affects the service they provide and can make you feel frustrated.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really sorry to hear that you encountered long waits in the Emergency Department during the pandemic. The trust has been working hard to address some of the issues that the pandemic threw up and we hope there have been significant improvements since then.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sometimes you wait a little while as I would need a cubicle, but that's expected. Very helpful when I was there and made me feel better.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were so helpful during your visit to the Emergency Department and you were made to feel better.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Took my son to A&E and he was seen within 1 hour which is good.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you son was seen so quickly in our Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to A&E and seen within 3 hours which is okay because they were very busy.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen so quickly when you were in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
You can wait along time when you go for an appointment and the directions around the building don't make sense. Staff are okay but shorter waiting times are needed.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been experiencing long waits for your appointments and difficulties navigating the building.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
If they won't see me at the GP then NHS 111 will recommend going to the hospital. You wait such a long time but it's the only option, or you get told to go to a walk in.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you\'ve been experiencing such long waits.
If you would like to provide any more information that we can potentially act upon or any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They see us very quickly all the time we have visited them.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are seen so quickly each time you visit the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went there for scans and X-ray. Took a long time but got the results same day.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We\'re sorry to hear that there getting your scan took a long time but pleased you got the results the same day.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They used to wake me up in the middle of the night to take blood's and even moved to another bed at night time.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much disruption to your rest and sleep while you were an inpatient.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went there with a leg injury and they were super quick and good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent and speedy care you received in treating your leg injury.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I gave birth there twice and staff was brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about how positive the experience has been on both occasions you have given birth.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E doctor was amazing. He explained what was wrong and what the prognosis and treatment options were likely to be. But the Inpatient went quite well apart from when the doctor decided to not tell me what the diagnosis was so decided to talk to the students rather than me. I had to get the vulnerability team down just to get answers as to what was wrong with me.
Dear Sarah
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to how well you were looked after by your Emergency Department doctor, you experienced serious communication issues as an inpatient and had to involve the vulnerabilities team.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues or learn from any mistakes that were made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Very efficient. They explained the process and what they'll be doing and why they are doing it. A&E waiting times said 3 hours. I didn't wait as long. They were really good. I was really impressed.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on your visit to the Emergency Department, how smooth the process was, how well it was explained and the short wait you had.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is even worse there. Waiting times, actual rudeness of staff. I understand they're understaffed but people should be treated how they want to be treated. I go quite frequently for my kidney's and the staff are good.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your kidney appointments have gone well we are also really sorry to hear that you encountered issues with Emergency Department staff and the waiting time there.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I visited last October for gallbladder pain. Went at 5pm. Kept me on the chair for 10 hours and the pain was awful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are had such a long wait in an uncomfortable chair and weren't given any pain relief.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My mom had a fall in the night and we waited 13 hours in a chair at A&E. She is riddled with arthritis and she's had a stroke. They said they'd book her in for a CT scan after 13 hours but said they didn't know how long it would be so I have ended up leaving. A month later I had a letter from orthopaedics and said she'd had a break and they put it in a cast a month later. Toilet facilities are dirty and there are no drinks, nothing.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother had such long waits for treatment and that in the end you felt compelled to leave. We're also sorry to hear that there were issues with the toilet facilities and a lack of available drinks.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Awful midwife on the maternity ward. She was really rude. She didn't listen to me and basically said I was lying. She didn't do the checks on baby thoroughly. I felt like I was not listened to and left. Really awful service.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are had such difficult interactions with your midwife on the maternity ward and that you did not feel listened to.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had pneumonia and ended up in intensive care. The service was good. I didn't like the food it was horrible. Hospital was good though. Nurses were nice. But I had no sleep as I found staff were loud at night. Apart from that everything was alright. They have helped me sort out a support worker and got me some support for my mental health as I was feeling suicidal. They have put me back in touch with them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you were happy with the care you received in intensive care and that you were provided with good support to manage your mental health, we are also sorry to hear there were issues with the food and your sleep being disturbed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was sent to ward 19 and then sent to x-ray and for an MRI scan after a couple of hours. I had to go back and stayed all day. I had blood tests. The doctor examined my legs again and was sent back down for another x-ray. They kept me in for one night and one day. They sent me home the next day, no results, but ruled out blood clots. Everything we go there for they say there's nothing wrong and rule out blood clots.
Dear Patient
Thank you for taking the time to provide feedback about your treatment on Ward 19 at Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relief.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this and feel it\'s necessary please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have used it couple of times, it’s too busy and over crowded all the time. Have to wait for hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that on your visits to the hospital you have found the environment too busy and have had long waits to be seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Need better communication with the patients and the GP’s. My GP does not know what’s happening.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication issues between the hospital and your GP.
We are keen to listen to your concerns in more detail and to try to help if there are any ongoing issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I use this hospital for son who is 4 for fits and seizures. Gone so many times. I have mixed views but feel as though they are doing their best. A&E will put him in a separate cubicle because of his Autism but they know him.
Dear Relative
Thank you so much for taking the time to provide feedback about your son's treatment for fits and seizures at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Heartlands Badger Clinic (walk in) are good. No long wait. We don't go as often but when it's urgent and we are referred onto them we will go.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the badger clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Booked me into two appointments because of a mix up of surnames. Midwife appealed to get care transferred to women's because too many women were having babies. Appeal was accepted and now come to the women's. The hospital wasn't very good.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there was a mix-up with your appointments and wider issues around your care that led you being transferred to Birmingham Womens Hospital.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or mistakes we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It's far too busy there. Too many people there. Had a Cardiology appointment and the doctors are good but just far too busy.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that despite good doctors at your cardiology appointment eveything seemed too busy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Diabetes ward 8 is good. Excellent. Was taken to A&E. I've been here for a month. Good facilities, excellent hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received on Ward 8 and that you are pleased with the facilities and wider hospital environment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Alright. Good hospital. My partner's in there. They're looking after her well.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your partner has been receiving and that she\'s been looked after so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
ENT are great every time I come. I get an appointment well in time and there are emergency appointments that are fairly easy to get. They are helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving at your ENT appointments and that appointments are easy to book and staff are so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are trying to discharge me and I don't feel well enough to be discharged. They keep saying they're going to discharge me. I've been here 7 days.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt you were discharged too quickly.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or if there are any mistakes we need to learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Reception staff are always good at letting me know where mom is. A&E is awesome. I have been there 3 times and they've helped her so much. They have been incredible. The nurses have to put up with so much there.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother has been receiving in A+E and Ward 25 and how good reception staff are at keeping you up to date with where your mother is.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Communication is really poor. My mom has been in hospital since February. When mom is moving from ward to ward they're not letting us know where she is. I call on the weekend and they put you through to Solihull hospital. Reception staff are always good at letting you know where mom is.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have experienced serious communication issues regarding what has been happening to your mother during her stay.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Ward 12 is fine. The communication is excellent. The hospital is not that clean and the food is rubbish. The staff have been great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that on Ward 12 the communication has been so excellent you have encountered issues with the food and cleanliness of the environment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was on ward 12. They are well understaffed. The toilets are unhygienic. The staff don't communicate very well. It takes them a long time to bring water or a drink. There is contradicting information being given. The food is vile. There is no food on site to cater for a wheat free diet. I had to get sandwiches from the shop.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear there have been issues with your care on Ward 12, with delays, issues with the cleanliness of the environment, contradictory information being provided and no food options for you.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have been on ward 24 at Heartlands. The staff are looking after me really. They're brilliant. The food is good, the staff are all approachable. When you press your buzzer the staff are there in a few minutes. They are efficient with time and giving medication, at the right times. They have just been brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 24 and that the quality of the food has been high, the staff are all approachable and staff respond quickly to the buzzer being pressed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Mom had a major surgery over there. The support during the time at hospital was excellent but very difficult to get follow-up appointment after discharge.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the support for your mother during her surgery was excellent we're really sorry to hear that she has had difficulties getting a follow-up appointment.
We are keen to listen to your concerns in more detail and to try to help if there are still issues with the follow up appointment. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
FeIt I was treated in a cold, unfriendly and passive aggressive manner by staff. I felt staff treated me differently and It's not right way to be treated
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really soory to hear that you feel you were treated in a cold, unfriendly and passive aggressive manner.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues that need resolving. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Breastfeeding support was amazing. But found it horrible and lonely in there.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the breastfeeding support was so amazing but also really to sorry that the enviroment was such a lonely one.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son was born there and they were simply great.
I had my surgery over there and was an inpatient for 4 weeks. They were great. They saved my life.
Went to arthritis clinic but the reception staff was very rude, although doctor was very helpful.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered a rude member of staff at the arthritis clinic but pleased that the doctor was so helpful.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Was meant to have outpatients appointment. I call them and they don't get to me and follow up. It was a year since my first appointment they said they'd give my results haven't heard anything.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been having such difficulty getting an appointment and results.
We are keen to listen to your concerns in more detail and to try to help if in particular you still haven\'t received your appointment and results. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Had an MRI scan and they were very good. They're really lovely there, I couldn't fault them. They were very helpful after the MRI scan, it took a long time and I felt off afterwards, but a lovely male nurse couldn't have done more to help me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received at your MRI scan and that one staff in partciular was so helpful.
If you would like to provide any more information or further feedback about your experience and/or let us know the name of the staff member who was so helpful please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Go there for my epilepsy treatment twice a year. Staff support and facilities are good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted that you're happy with the treatment and support you\'re receiving at your twice-yearly epilepsy appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All my tests were done there before the bypass and they were super good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the tests done on you before your bypass procedure.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to weight management clinic, they were very helpful and gave good advice.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you received at the weight management clinic, that staff were so helpful and gave such good advice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Parking is inaccessible for patients. Staff are okay but sometimes brush you off at appointments. They do listen sometimes but don’t always take all points into account.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you've had issues with car parking and the attitude of staff at appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely awful. Dad was having delusions and was put on a ward with people who had dementia. Protocol say not to mix dementia and non dementia patients. The ward didn’t have enough staff and it was terrible. In the end we had to stay with Dad and look after him as an extra pair of hands. Awful hospital.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father had such a negative experience during his stay and he was inappropriately placed on a dementia ward.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Parking horrendous, staff had no idea about where we should go, sent to 3 different places. Lung function test was late in the end. They were fine though and saw us.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such serious issues with car parking at your lung fucntion appointment.
We are keen to listen to your concerns in more detail and to try to see if there\'s anything we need to change. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They just don't take care of the patients, as an emergency or in patient. Felt like they didn't care and they couldn't care less with him. Son was so anxious and they were not being considerate. Won't go there again.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your son had such a poor experience of care during his stay.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Been to see my consultant here. Never understand why they send you all over the hospital. Nice staff and hospital. Easy to get around. No complaints really.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent staff you've been treated by but also sorry to hear that you may have had some issues with directions you were given.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
GP referred there initially, did tests / processes and it was all okay. Staff was okay. Results were sent.
Dear Patient
Thank you so much for taking the time to provide feedback about your care at Heartlands Hospital Birmingham after being referred to us by your GP - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good but got lost, poor signage up until we got to ENT. Better signed as you get to lift it says signs for ABCD. Car parking was busy. Seen very quickly but waiting area was quite small so only the patients can go in. Doctor’s are good they gave good information and reassurance. They need better signage.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that despite some positive aspects to your visit (how quickly you were seen, informative and reassuring doctors) that you encountered serious issues with signage.
We are keen to listen to your concerns in more detail and to try to see if there are any changes we need to make. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
You can be seen in an hour or two at Clinic 9 – Heartlands Hospital, because of long waiting time for appointment to see your own GP. Good service and easily accessible which is brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received at Clinic 9 and how accessible it was.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Escalators have been broken a while.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
If you encounter similar problems again and are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They have no clear signs for blood tests. I went all the way around the old building but no one seems to know where to go. Needs reorganizing.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had difficulties navigating the building when you were attended your blood tests.
We are keen to listen to your concerns in more detail and to try to see if ther are some changes we need to make. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I struggle with anxiety and all the nurses and doctors treated me with dignity and respect. All the nurses and doctors are working under resourced with extremely difficult conditions. I and the general public owe a huge debt of gratitude and respect for these staff. Once again a huge thank you which isn't enough. 8 out of 10 of the staff come from all corners of the globe so when people talk about immigration they should really go to there local hospital and see what makes are NHS work. And on a last point left my phone at heartlands to go QE and when I come back they were waiting for me with my phone in an envelope. so in summing up I rate heartlands A&E 11/10.. THANK YOU NHS.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in your visit to the Emergency Department and that staff took account of your anxiety. We're also pleased to hear that your phone was returned to you safely!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good care received all the time. Very good hospital and staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve been receiving from our staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very professional and competent staff. Good information provided all the time.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from our gynaecology team and that staff are so profesional and competent. We\'re also pleased to hear that the standard of communication has been so high.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good service and excellent staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the good service and excellent staff you\'ve encountered during your treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had my daughter there 6 months ago, they were nice and kind, and helped me. The hospital was clean and just nice. The care up until giving birth was great too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our maternity service, that staff were so nice and kind and the environment was so clean.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
So bloody slow in initial consultation/treatment as well as reporting findings. I still have an on going case that started in 2020. I’ve still ongoing in another case!
Dear Paul
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered communication issues and significant delays in receiving treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had my covid jab there in May and they booked it in on the helpline. There was lots of availability for appointments. I was in and out within 20 minutes and that included getting to and from where the vaccination was.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your experience receiving your Covid vaccination in May 2023 was so positive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go every 4 months to see the consultant, they're alright. Through them, I have nurses that come out to give me an injection every 4 weeks from a private company. They said they do it privately because it's cheaper for them, rather than me going to the hospital. Doctors said they know the company that delivers the medication is bad and they're looking at changing them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with the company delivering your monthly injections.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They're alright. The appointments run on time and they're good at communicating. It's a good hospital and the staff are nice.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your appoinments have been running on time and that the standard of comunication is high.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Looking after my dad really well so happy with his care.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father has been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good service referred to Richmond clinic. Really good how they talk to me.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the Richmond Clinic and how well they've been communicating with you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came in for tablet and bloods ready for c section.
Dear Patient
Thank you so much for taking the time to provide feedback about your maternity care at Heartlands Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ward 28, been very good and staff is really helpful. Particularly one staff member went out of the way to make sure I have got what I need.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 28 and that one staff member in particular went above and beyond to help.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very clean. Son was on endoscopy ward. Services are good and staff are approachable and wonderful. They are brilliant people and I am so happy with the care.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your son received on the endoscopy ward and that staff were so approachable.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There was a 4 to 5 months wait for the hospital.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Appointments kept being cancelled since November 2022. I had a blocked stent, due to cancellation operation put back for 8-12 weeks with only 30% heart usage. Had an operation in May 2023 to unblock stent and replace another. Was surviving, changed drugs and medication. Six months of pain is not good.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had repeated cancellations of appointments and that you have had to endure a long period of pain.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I have recently visited Heartlands hospital and had difficulty going into disabled bathroom, because it’s difficult to go into the bathroom with big wheel chair. Because of big tyres I was unable to close the toilet door.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such difficulty accessing a disabled bathroom.
We are keen to listen to your concerns in more detail to identify if there is anything we need to change to ensure that there isn\'t a repeat. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Daughter had a perforated ear drum and we're on the waiting list for skin grafts which they said would happen when she's around 10 years old. We usually go to ENT, they're really good.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care your daughter has been receiving from the ENT team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They've been fine. I went for an appointment and ended up having a scan. Everything was fine and well organised. The hospital has discharged me and said they will send information to the GP. It was a really quick appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that your appointment was so quick and the processes so well organised.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sent me to the hospital within a week, they took about 6/7 photos of the spot in the dermatology photography department but it fell off, but they've been good. The appointment was really quick, no waiting around, they were really good, straight in straight out.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you were seen so quickly and efficiently by the dermatology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're really good but their waiting lists are far too long.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you are happy with care you've received but also sorry to hear that you are having long waits for treatment.
If your waiting list issues haven\'t been resolved we are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Very good care provided all the time. Communication and support provided is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care, communication and support you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Takes 5 minutes to reach there but takes 10 hours to see a doctor. This problem is everywhere. Everyone wants to ignore the A&E. it’s a long process would rather go to GP.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Took a long time for referral for appointment for cancer on thumb. Was in lot of pain but they were not doing the regular check-ups.
Dear Patient
Thank you for taking the time to provide feedback about Haertlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated with appointment delays and have been in so much pain.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Mom had operation to remove cancer in thumb. Initially really quick for appointments. Really good hospital and staff. Very efficient.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are delighted to hear that your mother was treated so quickly to remove the cancer in her thumb.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Been very good, 3 times for X-rays. Found them extremely good. All went quite smoothly. Went for a diagnosis on my stomach. Been all okay and all very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are delighted to hear about how smoothly your x-rays and diagnostic appointment went.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I love Heartlands Hospital. The service and everything was good. The midwife was so caring when I had a miscarriage.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received from your midwife during what must have been an incredibly traumatic time for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are brilliant, on my door step. I like them. Good service there.
Diabetic clinic alright. Good communication. Send out appointment and reminder letter. They go over everything like an MOT.
Dear Patient
Thank you so much for taking the time to provide feedback about the diabetic clinic at Heartlands Hospital Birmingham – apologies for the delayed response. In particular we are pleased to hear that the communication has been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Four months wait for appointment at hospital. Had a thigh problem. Scanned my leg and said they would send report to the GP and they waited 4 / 5 months. They said scan was not okay and had to get another only did a scan of thigh.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your appointment and scans regarding your thigh.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues that need resolving. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It was fine. They did what they should do. The main doctor works at QE so they have sent me there for appointment. Explains things very well. Happy.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham and Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your treatment and that things have been explained well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's very busy. I had to wait a long time in the A&E. I have had appointments too and everything's is good, it's just long waits in the A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have had such long waits in the Emergency Department but also pleased to hear that your appointments have gone well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Staff is good but disappointed with misdiagnosis.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were misdiagnosed.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They are alright we should not have to use this as our primary care. But it’s good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Needs to improve no privacy in outpatients. No aircon in x-ray department. No return call from voicemail left about complaint about parking. Reluctant to speak to PALS when I wasn’t well. I am supposed to arrive calm, but trying to get down corridor as fast as possible.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been several issues during your visits, specifically a lack of air conditioning in the x-ray department and a lack of a response to a complaint regarding parking
Although you\'ve said you were reluctant to contact PALS we would urge you to do if there are any outstanding issues that need addressing. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Should have been referred to respiratory clinic 10 years ago. Ended up having symptoms that could have been avoided, should I have been referred. Staff at respiratory clinic have been great.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that staff at the respiratory clinic have been so great but also obviously sorry to hear that the referral should have been sooner.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Car parking difficult to navigate, can be frustrating. Complained about parking but not heard back from the complains team.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you\'ve had a number of issues with car parking during your visits.
If you haven\'t heard back regarding your coomplaint yet we would suggest that you contact the PALS team again. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Was given medication for symptoms in AM and they were helpful but gave me medication that shouldn’t have been given to people over 50.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that were issues with the medication you received.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Could be better. Nurses demand for higher pay some deserve and some don’t. some need to work harder.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had excellent service with a major surgery operation at Heartlands. I had a lump on my neck I was told was benign in 2019 but the operation to remove it was cancelled during lockdown. Later on surgery was done at QE.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham and Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were looked after so well during your major surgery but also obviously sorry to hear that lockdown caused a cancellation initially.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
After spending 8 hours in a&e my wife was finally seen by a doctor (after we asked a nurse what was going on) she was then told she would need to go on a drip and have antibiotics intravenously. She was then finally transferred to a ward. Spent 24 hours on the ward having antibiotics intravenously she was told that she would be discharged. She was told this at 9.30 in the morning. By 11.30 the cannula was removed meaning the antibiotics she was prescribed by a doctor could no longer be given. As the day went on with no more news as to when she would be able to go home we asked again what was going on to be told that the discharge letter was ready and they were waiting for a porter to bring her medication to take home. Hours passed by with no more communication. We asked again what was happening to be told one of the antibiotics she had been prescribed was difficult to obtain and informed that she would have to stay in over night again!! But by this time the cannulas was removed and she’d missed several doses of medication she required. So essentially she was now taking up a bed that could have been used for someone that needed it due to the negligence of the hospital. Out of the 6 patients in her bay 3 were told they would be discharged that day but all ended up staying an extra night due to negligence of the hospital. 3 beds that could have been free for people that needed them! It’s absolutely appalling.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife had such a long wait in the Emergency Department and the inpatient wards and there were so many failures of communication and processes.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Used to wait 4/5 hours to see the doctor in A&E, now can wait 20 minutes and be seen within 30 minutes. They are very good, better than my own doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Everything's okay, there's been good communication. I had my daughter there a couple of months ago and everything was very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that your daughter was well looked after and that in particular the communication was so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Great hospital too, looked after my hubby so well. Couldn't fault them at all. Just wanted great care and that's what they done.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that both you and your husband have been looked after so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Been waiting 6 months for an ECG and the hospital won't tell us how long they are going to be. My mom ended up going to A&E with problems 6 months ago where they just said they would tell the GP to refer her. Haven't heard anything since. They helped my mom at the time, but not hearing anything else since, is not very good.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting an ECG and that your mother has experienced delays being offered treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and matters have not been resolved to your and your mother\'s satisfaction. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The diabetic services are really good, they've done a lot for me. But I had a nurse tell me to get out of my mobility chair, then I ended up falling, ended up in a diabetic coma. They also said they did not have Halal or Kosher meals. The food was not enough for a diabetic patient.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you suffered a fall and that you haven\'t been offered meals to suit your dietary requirements.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I ended up in A&E with my mental health. They dealt with me well but didn't know all of my details. They worked and helped me with my issues, they were good in that sense.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that your mental health was dealt with so well during your visit to the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I coughed up blood. One of my lungs had collapsed and they gave me medication for my cyst. I still have to go and get my lungs checked out. I had blood tests and X-rays, I was there from 10pm until 8am the next day, then I went straight to college.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We hope you are recovering well from what must have been a very traumatic episode with your lung.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's hard to find out what's happening in the A&E and you end up waiting too long for scans and appointments. There are also long waits there for physiotherapy.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there was a lack of clarity regarding what was going on in the Emergency Department and you had long waits both in the Emergency Department and waiting for physiotherapy.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
You can wait a while but they do help when I go to A&E. I understand I have to wait as well but they are always good though and the nurses will let you know what's going on.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the nurses always kept you informed regarding what was going on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a good hospital, I've never had any problems.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you\'ve never had any problems here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've used the A&E here and there can be long waits but they're otherwise okay.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had such a long wait during your visit to the Emergency Department, but pleased that aside from that everything else was ok.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E are alright, they made me wait a while and I get that because other people are there before me. But they helped me whilst I was there.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had a long wait in the Emergency Department but also pleased to hear that they helped you during your stay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ended up in the A&E and slept there. The first doctor didn't understand my chest x-ray or the bloods and they didn't give me any answers as to what it was.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ended up sleeping in the Emergency Department and that there was confusion over your treatment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Used the A&E a couple of times. It's the same for everyone, long waits and stuck there for hours.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve encountered long waits in your visits to the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had a stent put in and was out the next day. They were good. They're alright once you're in there, doctors are good once you're in there. I had a long wait on the ambulance when I had chest pains.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear that overall you are pleased with your care but also sorry to hear that you had such a long wait in the ambulance.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They've all got good and bad parts. The waiting times in Heartlands, you can't get in or get out of the new part. I had to park in the disabled area and ended up missing my appointment for how far I had to go. I haven't heard from them to rearrange it. I had an operation on my bladder and they said I'm on a long waiting list to get the results. She said I'm on the waiting list to get my results.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered such a serious problem with car parking that it led to you mising your appointment and that there have been delays rearranging that appointment.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
They stitched my finger up at the hospital but no one followed up afterwards. I was referred to physiotherapy, they gave me a piece of paper with exercises and they didn't ask me to come back. But when I broke my nose and eye, ENT were good and followed up. They were ever so good, I had to let it heal myself.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you received good follow-up after your broken nose but also really sorry to hear that the same didn't apply to the stitching of your finger.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Take the kids when they're poorly and needed to be seen by someone. The service is overstretched don't get what you need from them.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Come for a routine appointment. It's a nice new unit, staff and appointments are all ok, it's my 4th baby. Nice and friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear about the positive experience you had during the birth of your 4th baby.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Visited A&E after a bad fall. I was expecting to be waiting for a number of hours but I was seen and treated very quickly. I was thoroughly examined, had x-rays and other scans and was sent home two hours later. I was very happy with the service and care received.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are so pleased to hear about how quickly you were seen and treated in your visit to the Emergency Department and how happy you are with the service and care received.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's my second time coming. It wasn't too bad, I got seen quite quickly, waited one hour in total, 15 minutes for one appointment. It's not that much waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleases to hear that you were seen so quickly and didn\'t have to wait for long.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I understand a lot is going on, there are issues but a solution for my daughters condition needs to be found.
Dear Relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been issues arriving at a solution for your daughter\'s condition.
We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Very handy, I give it 10 stars for the staff. It's a really good service. There's not a long wait in A&E and I got the help I needed.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear that you didn\'t have a long wait in the Emergency Department and got the help you needed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I received good care and have been referred to a private hospital for physio and treatment. They had picked up issues on a CT scan.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear that you have received good care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They put a stent in. I've not been able to go back to work. Had an ECG in the cardiology department. I had mild chest pains that didn't subside after 7 days. I was diagnosed with micro angina, they gave me medication for chest pains. Good hospital, they were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear that the staff involved in managing your stent have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The waiting times in A&E are a nightmare, I was there all day. I had to have an x-ray as my leg was swollen up at the time. I went from one place and was sent to another. They didn't say what it was, they couldn't.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult time in the Emergency Department, had such a long wait and there were issues with communication and information.
We are keen to listen to your concerns in more detail and to try to help if there any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Had a heart attack and I now go for regular check ups there. It's not far from me and easy to get around the hospital. The last time I went, I was seen on time.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleaesd to hear about the care you\'ve been receiving following your heart attack and that you are seen on time at your appointments.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Admitted to heartlands with croup and was in hospital for 8 days. Almost perfect care. Ended up in kids A&E. First time 30 – 45 minutes and the second time we waited down stairs, come on 3rd visit and then admitted him. Care was good and clean hospital.
Dear Relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are so pleased to hear about the standard of care your relative received in the paediatric Emergency Department an dthe cleanliness of the envioronment.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Don’t have any issues go ever so often. Prefer to go to children’s for things but they are a good service just for to go.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased you have experienced good service here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
It has been okay. I was there for 4 days. Just want to go home and doctor has discharged me. discharge can be a long process.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are sorry to hear that you encountered some delays with your discharge process.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Great no problem, follow the sign to bloods. Signposting not brilliant yet but know where to go. Regular blood test but unhappy with service. 50 admittances, 3 surgeries.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered issues with signposting to find where you are having your bloods taken and the service you have been receiving.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
80 days so far really good. Ward 28 was brilliant and staff really good. The only thing is it’s very expensive for TV, put money on for 24 hours and only get 18 hours. As a long term patient you need it for your mental health. I was immobile so needed it. Its misleading and false advertisement. Feel taken advantage of, It’s free view channels. Nothing has changed was here 5 years ago. It’s not fair people spend all there money on TV card. It’s free in other places.
Dear Patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that the staff on Ward 28 looked after you so much but obviously also sorry to hear that you have had issues with TVs whilst an inpatient. We are aware that this is an issue and we are working to resolve it to the satisfaction of patients as we know what a lifeline access to a TV can be.
We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was in the hospital and was treated really well. I had a quadruple bypass and have no complaints about the hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your recent quadruple bypass.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Mum got took in. They were absolutely fantastic. She went in there because of urine issues, ended up passing it. The care she has received was really good.
Dear relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham-apologies for the delayed response. We are delighted to hear about the excellent care your mum has received when she was an inpatient with urinary issues.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Don’t like heartlands. I had pacer done in there. So it bring back bad memories. Don’t like the treatment, they don’t listen to your problems, they want you to go in and out, they don’t care really.
Dear Patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are so sorry to hear that you have some concerns from when you had your pacemaker fitted.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven\'t already please make contact with the Patient Advice and Liaison Service (PALS) to provide your and your brother\'s details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Not long had an operation in February, stayed 4/5/ days, porters and staff really good. I can’t fault the service, had follow up appointment for results and they cancelled day before and that was a bit annoying, can’t fault the staff. Cancelled operation in January and rearranged it in Feb. They kept us well informed. Letters got lost in post, started phone for follow up. Admin side a bit hard to deal with.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear despite your operation being cancelled you have received good service and have been kept well informed about what is going on.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My brother was admitted to a ward with complete bed rest due to fracture of spine. Had catheter fitted as unable to get up to use toilet unbeknown to us as we are not medically trained my brothers catheter had blocked and backed back up into his kidneys so urine morphine etc went back into his kidneys causing him to fight for his life ended up on dialysis, had aspirated vomit into lungs, causing pneumonia. Also blood from his oesophageal. Ended up on ITU where he has spent nearly three weeks fighting for his life due to negligence of the ward failing to check catheter even though we made ward aware he had stinging sensation down below also that there was not much urine in urine bag and it was particularly dark. The day my relative was admitted onto Itu another relative had visited that day and made ward sister aware there was something quite not right he was fobbed off. Turns out my relative was critically ill and we were told by ITU doctor they were very concerned as relative was seriously ill, they could not tell us if he would make it. Thankfully due to the skill of ITU and their care my relative has survived. But is definitely not the same person who was admitted into hospital. Only time will tell how his recovery will be as he is so confused right now, sometimes he makes sense others he had no clue where he is, how he got there etc even seeing cockroaches on the ceiling ( obviously he hasn’t) but this is the extent of how he now is as a person. Simple check of catheter and precise monitoring of urine output would of and should of prevented this ordeal for my relative and us as a family.
Dear relative
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are so sorry to hear about what happened to your brother when he was an inpatient here.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven\'t already please make contact with the Patient Advice and Liaison Service (PALS) to provide your and your brother\'s details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Originally seen here for my perforated ear drum but was then referred to Solihull for operation. Could have been done quicker.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that your referral to Solihull for an operation on your peforated ear drum was not actioned more quickly and hope everything has now been resolved to your satisfaction.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
GP called mom in for blood tests but also saw her for the skin on her head. They referred her onto the hospital quite quickly and she went for some pictures a week on from being referred on the urgent referral pathway. She had her second appointment 3 weeks ago and another one for May but its stressing her out not knowing. They have been really good letting her know what is happening,
Dear relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother\'s treatment has been handled so efficiently and that the communication has been so thorough.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I have used them many times, they are good and helpful. Good and clean surrounding with plenty of sanitizer around.
Dear patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found the staff you have encountered have been so helpful and that the environment has been so clean.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I was referred by my GP surgery to the hospital and it was a quick referral, I can't fault them. I also stayed in the hospital for 3 days.
Dear Gillian
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your referral was actioned so quickly and hope that your 3 day hospital stay went well.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had a breathing test and biopsy. We went to the new part, the day unit I think and it was only a day case. But it was easy to find. It was a good service.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received good service at your recent breathing tests and bioposy and the day unit was easy to find.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had a biopsy on a nodule found in my lung. They referred me and made an appointment to go back to Good Hope and have arranged for me to have surgery to have it removed. They acted very quickly and have kept me informed the whole way through. Just want it to be sorted now.
Dear Patient
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your referral for a lung nodule removal has been actioned so quickly and and that you have been kept informed during the process.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Wonderful hospital. Had an appointment for an x-ray. I walked in had the x-ray and it was all done within 45 minutes. I was given the results from the x-ray the same day. They gave me a brief summary then said they would send the results to the GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received at your x-ray appointment and that everything was done so quickly and efficiently, with you getting the results the same day.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
It's good, I had my initial maternal care here and had a few scans and check ups. But I've since changed to the come to the Women's hospital as the scans were between heartlands and Solihull, So I would rather have everything under one roof.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your initial scans with our maternity team went well but obviously sorry to hear that there were some issues that led you to be transferred to the care of Birmingham Womens Hospital.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Slightly over 12 months ago I was referred to the Gynae unit due to a suspected miscarriage which turned out to be an ectopic pregnancy. I was treated shortly after my bloods being monitored with methotrexate which was all fine. They told me about warning symptoms for if it ruptured, and what to do in that scenario. A week later, I woke up in horrific pain. I couldn’t walk, I couldn’t sit down normally due to the pain and felt very sick. I rang the gynae ward who told me to ring 999 and arrange for an ambulance. I rang 999 who told me it might not be what I thought, and might instead be constipation. After much discussion, at 2pm the ambulance turned up. It took me to Heartlands again, and tried to admit me to the an and E majors ward. The ward manager (I’m guessing) came out and said that I wasn’t a majors and would need to go to the minors unit. At this point, my skin was visibly clammy, I couldn’t get off a stretcher, and the ambulance driver put me in a wheelchair and took me to minors. After a short while, a nurse came out, looked at me, felt my wrist and said I was clammy and definitely not a minors case and to go back to majors. Majors said they would send a doctor out to the ambulance to assess me. A doctor came out and said they couldn’t take me, but to call the gynae ward and see if they have room. The ambulance driver called the gynae ward who agreed to have me, on the condition that someone could fit an IV into my hand before I got there! Before I got to the ward it was almost 9pm! I could no longer get off the stretcher and was in horrific pain. When I got to the ward, I was placed in the waiting room with other patients in a horrific state, going through a very traumatic and scary situation. I then had to have surgery. After I woke up from surgery, I had a catheter in place which was fine, however a few hours after waking up I rang the bell on 3 different occasions to be told by the nurse it does just hurt sometimes. On the third occasion a different nurse came and agreed to take a look to find that the tube had twisted and therefore was not allowing it to function. In addition, I had to have bloods before going home and a very rude doctor came to take them. She was snappy and cruel and said she couldn’t find my vein. She attempted to do it with the same needle multiple times which can cause huge issues, and considering how upsetting and traumatic my situation was, her attitude was horrendous. There was almost no after care at all once I was discharged, I was left confused, upset and not knowing if my healing process was normal as no information had been given to me. The only reason I have given 3 stars is because there were some amazing and very lovely staff who did make the situation somewhat bearable
Thank you so much for taking the time to provide feedback about the Gynaecology Unit in Heartlands Hospital. We are really sorry to hear that your experience within our Trust has not been a positive.
We would be really interested in speaking to you further to gather a longer patient story that we can use as an example of best practice across the trust - it\'s completely voluntary obviously but if you are interested please feel free to call 0121 424 0237 or email patientexperience.email@uhb.nhs.uk and we can make the necessary arrangements.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. To raise a concern about your care and treatment please contact the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes, Patient Experience Team
I had stomach issues for 6 months. I ended up calling NHS 111 and they told me to go to the A&E at the hospital. It turns out I had food poisoning. The waiting times were long as I got there at 12pm and I didn't get home till 7pm. But I did get the help I needed.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham-apologies for the delayed response. We are delighted to hear that you got the help you needed on your recent visit to the Emergency Department but also we\'re sorry to hear that you encountered such long waiting times.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
it was a good experience. It was really good, the midwives were really helpful. I had a student midwife and she was brilliant too.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham-apologies for the delayed response. We are delighted to hear about the excellent service you received from our midwives and how helpful they were.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Ellen in CDU, absolute disgusted nearly brought my partner (the patient) to tears, simply asked if we can close the curtain to be told, "its a hospital" I didnt even say what i was thinking but i then asked its just for some privacy an as its 10 am an we have been here since 4 am just want some space an to block the light out abit she then stands in the corner on her phone repeating this is a hospital. Then when im explaining to a senior why and if we can close the curtain shes there saying katie wouldnt have it katie wouldnt let them (the name she said wasnt actually katie i just cant remember the name, then the last bit is when i was taking my partner for fresh air she comes over an asks someone is she leaving, we are people you know, you can talk to us instead of been on ur phone repeating your self with your back to every1 but me we are sad, tired an in suspense and she treated us like dirt worst thing is if i knew her name it would just be this rude ellen because there was 2 people i wanted to mention, thank goodness for the doctors an staff bringing round drinks an biscuits because just normal conversation an helpful people really kept us sane, thanks for listening but this woman is so rude.
I went to A&E and there was poor communication and no interpretation service provided. It was a miscarriage (DNC) and doctor wanted to flush everything out but due to unavailability of BSL interpreter I went back.
I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know on 0121 424 0808 or by email: pals@uhb.nhs.uk. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.
Kind regards, Patient Experience Team
Hit and miss. The staff were miserable and horrible when speaking to you. I did not like it here at all. I'm glad I rarely have to go. It's off putting when you're treated like that.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. Please do try contacting PALS as they are there to help with any concerns regarding treatment and care received from the Trust - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Services Team
It's a good hospital. I usually go here for my appointments and find it easier to get to and go around. It's also more local to me. The staff are good here and I feel like I get really good treatment. Can't complain really.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
It's a lovely hospital. One nurse was rude. They wouldn't send an ambulance/patient transport to take me home on discharge after my stent was fitted. The nurse who was caring for me previously had said she would arrange a taxi but had gone off shift. The nurse who was on the next shift and who was in charge, had a go at me and was quite rude. Everyone else was good though.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry that your patient experience was not as positive as it should have been and apologise for the behaviour of the staff that you felt were rude and unhelpful towards you.
We are pleased that you had a positive patient experience with the nurse who cared for you and hope you have a quick recovery.
Best wishes, Patient Experience Team
Sent by ambulance to with a pulmonary embolism. Stayed for 10 days, gave me blood thinners for the clots. Hospital was clean and staff was great.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Had hernia operation. Been very lucky in and out within 2 hours.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
Been here about 5 or 6 weeks, great I can't complain. Found food good, the facilities are great I mean it's not a 5 star hotel. Staff kept me well informed and if I have any queries, they will find an answer.
Thank you so much for taking the time to provide feedback about Heartland Hospital. We are so pleased to hear that your experiences have been so positive and that you\'ve been so well looked after by the staff.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
Used the hospital all my life. I was determined not to come in this time. They are a good hospital. I've stayed for over a week. But they're good.
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are pleased to hear about the good service you have received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
I feel very scared to come to A&E. I've waited 12 months for a MRI scan. I have back problems and wait a long time in A&E.
We are sorry to hear of the difficulties you were facing and apologise for the long waiting times. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
It's been great. I've got a hole in my lung and I had my gallstones taken out. Surgeon I've got, you couldn't get better. Been here 5 weeks, couldn't get better care.
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are pleased to hear about the good service you\'ve received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
It's alright, but I came here with my sister and she waited for 16 hours to get bloods done. A&E then sent her to the ward. There was only one nurse on the ward, I can't blame them as everywhere is like that, short staffed. She's been waiting 9 months for an x-ray. In the end my mom had to pay to take her for one privately. System is broken.
We are sorry to hear of the difficulties you were facing and apologise for the long waiting times. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Came for an appointment at the respiratory clinic, they've been really good.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Come for a blood test. Just had to wait a long time for it.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Your feedback is greatly appreciated.
Best wishes, Patient Services Team
I've come to visit my aunty as she has a chest infection. I'm happy with the care my aunty has received at the hospital.
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are pleased to hear about the good service your aunt has received.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
I have been going through trauma with womens health issues since a teenager. 8 Years on I have finally been seen by a gyneacologist in the Princess of wales outpatients clinic. To be specific the Dr I saw. She forgets not everyone has the level of education of health conditions or disabilities therefore when stating a condition, expects that we know exactly what it means yet fails to give an explanation or next steps. She also forgets that many people have not been exposed to gynae physical examinations being so young (early 20's), so when doing these things one should be gentle and considerate.
She called me weeks later and did not complete security before disclosing information to me, only to find out it wasn't my information!! I hadn't undertaken the procedure that she stated on the phone, when telling her this, she simply said "oh, let me look again". Disgusting and insensitive behaviour. There was friction between the nurses and the DR in the consultation room where there was an obvious back and fourth verbal altercation. The nurses in the room also insensitive and held a lack of sympathy. In addition the Dr failed to read through my notes, to see I had other conditions which would make the risks of the procedure significantly higher, as a result, this is something I had to ask her if she had checked in which case she stared at me blankly and stated "so do you want me to do the procedure or not?".
I went private follow the interaction with the team at heartlands and the Gynae specialist I seen through private health care was shocked that the procedure was not carried out under anaesthetic considering my linked health conditions.
I would like to know what the formal complaints process is and for anyone reading this. When being referred for gynae, do NOT go to heartlands.
Thank you for taking the time to provide feedback about the Gynaecology unit at Heartlands Hospital. We are really sorry to hear that your experience was not a positive one, in particular the rude and insensitive staff and the lack of care to personal detail.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Relations Service (PALS) to provide your details.
PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
Odd visits to outpatients, for CT scans. They are fine, was in heartlands for 8 months. I behaved myself . I was a low maintenance patient. Was in on Feb last year to October. Everyone was fantastic. Food was okay. The room was properly cleaned every day.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Had endoscopy, appointment came quickly and they found a polyps and said they would send me to have it removed. Still waiting for an appointment referral to QE.
Thank you for taking the time to provide feedback about Heartlands Hospital. We are really sorry to hear that you have had difficulty getting an appointment referral to QE.
If you need to check an appointment please call the Booking Centre on 0121 371 7070 or Email:
MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
If you are still concerned then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
I know they have a lot of work on but the waiting times are too long. I am worried about the pensioners. My care wasn’t the greatest but they need to do more.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Best wishes, Patient Experience Team
Put me in a dementia ward and I couldn’t sleep at night as they are were no beds left. It was so chaotic. There was only one nurse on and the food was horrible. I felt like they were too busy when I called them over and came across rude. But the doctors were helpful and gave good advice and care across really positive and nice.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry to hear of your concerns and the poor patient experience. If you would be happy to discuss the concerns raised further please contact Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Relations Team.
Kindest regards, Patient Experience Team
They are also very good, easy to get to and get around. Everything is perfect. This is a perfect country. I go for eyes, they are good.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Good hope referred in September 2022 to heartlands for tests, nearest date available was in July 2023, since had a cancellation. So have brought it forward to April 2023. Saw consultant here was send for two texts. Only had one text. They gave a date for the other txt but was not able to make it for the proposed date. They said they will send me another date.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Maternity - Worried at first because it being a busier hospital. Went in for a labor but the midwife did not think I was in labor but it turns out I was. Apart from that everything was great.
Have used them before in the past with my on going issues and they are great. Good to get around and well signposted.
Annoyed with them. Asked the main reception where clinic was and they sent us in the wrong direction along with another nurse. They clearly didn’t know where were sending us. We have since been transferred to Burton.
Good service and its convenient. Everything is signposted well and the staff are lovely. All the NHS staff are there to help you out but they are limited as to what they can do. The nurses and receptionists are trying so hard, there's just no money.
It's a big hospital and a long way to go. The people are nice and the location was easy to find. It was good. I had an appointment with the pathology department as I was referred there from Solihull hospital. The referral was so fast.
Felt rushed when I was there. NHS 111 sent me because of something wrong with my eyesight. It was so packed. All the doctor and nurses look so overworked and there were so many unreasonable patients. I felt like kind of a number but I don't blame the staff. I came away thinking, did I get the proper results. They did do blood tests and an ECG, and tests were all was okay, they told me to get in contact with the doctors.
Provided directions, seen quickly and everyone was approachable. They were really good, don’t know what else to say really.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Nothings been bad. I’m not staying as an inpatient I was visiting the ward. Came to visit my girlfriend on the ward, she's been here a few days.
Thank you for taking the time to post your comments regarding Heartlands Hospital. It is lovely to receive positive feedback about our services.
Best wishes, Patient Experience Team
They’re taking care of mum wonderfully, been really well. But she's got Itchy feet and legs and they’ve said they can’t cut her toenails because she's diabetic and she needs a chiropodist to do that, they’ve not organised this or signposted us to who can do this. Just no information, it’s not good.
Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital. I am so pleased to read that you felt the care your mother received was wonderful. Staff do work very hard to ensure a positive patient experience regardless of how busy their workload is.
Please speak to the matron or ward sister about signposting for support with Chiropody for your mum. If your mom is out of hospital then speak to the GP surgery about what support is available for her diabetes.
Once again, thank for your feedback.
Kindest regards, Patient Experience Team
Hospital asked me why they sent me to A&E, they said the doctor shouldn't have sent me. I just done what I was told and needed help.
Thank you so much for taking the time to provide feedback about your recent visit to the Emergency Department at Heartlands Hospital. The Accident and Emergency Department will prioritise patients who are in need of emergency care. Please speak to your GP about your general medical care if you require help with any medical conditions you are experiencing.
If you have any concerns about the treatment and care at our hospital then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Husband had a stroke and we were waiting for the follow up appointment which was over the phone. We waited for the call. It rang once I tried to answer it and the call ended. We tried to call back and get in touch but no one contacted us. Then we got a call to say we'd been discharged. It's not good.
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.
You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
They are weird. The care there, is not the same as children’s. She was there overnight didn’t like the care. Too chilled out specially the nurses.
Thank you for taking time to leave feedback about your stay at Heartlands Hospital, Paediatrics department with your daughter. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
I have been waiting for an appointment for a very long time.
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.
If you are still waiting to receive an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
They were really nice. They checked my eyes. They only had certain machines so they couldn’t do everything like making the specialised lenses I needed so they transferred me to Solihull Hospital.
Thank you for taking the time and trouble to write about Heartlands Hospital regarding your experience in the Ophthalmology department. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards, Patient Experience Team
My son fell down and hurt his knee. It look like it has stones in it. I took him to the hospital. They cleaned it and said there was nothing in there and then the next day his knee swelled up and there was pus in the wound. I took him back to the GP and they prescribed him antibiotics and cream for him.
I am saddened to read your feedback, patient experience is very important to us, if you would like to discuss the issues you have raised in your feedback further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.
Kind regards, Patient Experience Team
My son broke his foot. They did scans and a MRI and said there were no breaks and then sent him home on crutches. Three months later he hurt his other foot, I went back to the hospital and the doctor said that his other foot was broken but they couldn’t do anything for the foot. Now he has a lump on his foot, and the GP said they cannot do anything for him.
They're really helpful, explain what’s going on and very quickly upload the blood results. They email and message me a few days before my appointment.
Had biopsies and they removed the cancer from my throat. I had more biopsies and it was a day surgery. All went well and they explained what was happening.
Husband had a seizure, had a brain scan and was kept in hospital for 3 days. They phoned me and asked me to come fetch him and take him home. The nurse bought him out to me to the door. I then had a phone call later that day and was asked if my husband was with me as they did not discharge him. I did take him in on Wednesday for a brain scan.
Treated me great. Went in got my bed on the ward, put my stuff on the bed and went down to have my stent’s fitted. I don’t think they fitted the one properly as I could feel it when they were putting the liquid medicine it was coming out. I also did physiotherapy at the hospital after my heart attack. They were good.
Was alright, it was day surgery. They told me about the procedure before I had it. I had something removed. Didn’t feel a thing. Wanted to get up and walk.
I feel care is based on race.
Thank you so much for taking the time to provide feedback about the Heartlands Hospital in Birmingham. We are really sorry to hear that your experience within our Trust has not been a positive one and you feel the care you received is based on race.
We would be really interested in speaking to you further to gather a longer patient story that we can use as an example of best practice across the trust - it\'s completely voluntary obviously but if you are interested please feel free to call 0121 371 4747 or email patientexperience@uhb.nhs.uk and we can make the necessary arrangements.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. To raise a concern about your care and treatment please contact the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes, Patient Experience Team
Brilliant everyone is good. Food, cleanliness, and everything else was good.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Son was referred from physiotherapist, referral took a little longer than I'd like. Letting us know which service we are coming to, needs to be made more clear. Parking is awful. Services are not collaborating with one another or at least I don't have visibility of that.
Thank you for taking the time to provide feedback about Heartlands Hospital, Physiotherapy Department. We are really sorry to hear that your experience with our Outpatient referral and appointment was not a positive one, in particular the issues with the poor communication between teams.
Regarding your future procedures - if you have any concerns don\'t hesitate to contact your consultant - contact information should be on any appointment or clinic letters you have. Should you have any issues in the future please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.
Kindest regards, Patient Experience Team
Been here since Christmas day. I've been on the high infectious diseases unit. Staff are temperamental, treatment is so so. They're trying to find me a placement. Longest I've stayed here is 6 months.
Thank you for your feedback if you do have any ongoing concerns about the treatment and care you have received as a patient please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes, Patient Experience Team
friend taken into A&E recently . Staff were absolutely lovely , explaining things and very helpful . First class under difficult circumstances
Thank you for taking the time to post your comments regarding the A&E Department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
It's easy to get through. I got sent there. One of the nurses was not very good, she was rude and unhelpful. I was rushed to hospital in an ambulance. It was only when I was leaving the nurse was rude.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.
Best wishes, Patient Experience Team
Granddaughter ended up going to A&E and they said she had RSV and it had made her asthma worse. They were brilliant with her and really helpful.
Thank you for taking the time to leave feedback about your Granddaughter’s care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.
Kind regards, Patient Experience Team
I have been admitted into fern ward many years ago . I require a re-admission and referral into fern ward today as I am currently within a+e at heartlands hospital. Ground floor.
Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
kind regards, Patient Experience Team
Paediatrician put my son on melatonin and it has helped with my son's sleeping. I explained it to my GP and they referred him to the paediatrician. They were brilliant.
Thank you so much for taking the time to provide feedback about Heartlands Hospital Paediatrics Department. We are so pleased to hear that your experience has been so positive and that you felt the treatment recommend for your son has made such a difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
They are good, I wish they’d have given me the two tablets I had been prescribed for pre diabetics. Doctor was brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that your experience has been a positive one but obviously sorry to hear that there were some delays/issues with your medication and hope that these have now been resolved.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Alright bit slow, but it was okay. Used the physiotherapy service. Communicate well about the appointment, no problem at all.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We\'re pleased to hear that you have received good communication about your appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Pretty good but busy. They did my X-ray, I went back and they said I had broken it. Was fine.
Dear Patient
Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
Nurses couldn’t do more for us. They were brilliant. Go for appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are so pleased to hear that your experiences have been so positive and that you\'ve been so well looked after by the nurses at your appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
They looked after me . Went to A&E then was kept in overnight. Place was clean and staff was nice.
Thank you so much for taking the time to provide feedback about Heartland Hospital. We are so pleased to hear that your experiences have been so positive and that you\'ve been so well looked after by the staff in A&E.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
I've been okay. I had a fall and pressed my alarm bell and the ambulance took 4 minutes to come. Everything was fine at the hospital. Didn't have to wait a very long time.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about you had such short waits for your ambulance and treatment, and everything has been fine here.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
You will be there all day, I have been in the past. The times were easier. You have to walk for a while to get to where you were going.
Dear patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you\'ve had such long waits and that you are faced with long walks to get around the hospital.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
It’s too far having to go there. It costs me a lot to go there in a taxi, but I have to go because I can’t see the doctor, I will.
Dear patient
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you are having difficulty attending your appointments.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They sent my son home saying he had a virus after being ill for so long. He ended up crashing and nearly dying and was sent to the children's and diagnosed with Cancer on the brain.
Dear relative
Thank you for taking the time to provide feedback Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear what has happened with your son and that he has now at Birmingham Children\'s Hospital.
We are obviously really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) if you haven\'t already to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
They will see me when I am having issues with my asthma. They'll fast track me and see me quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that you\'ve always been seen so quickly when you\'ve had issues with your asthma.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
This was my comment at the start of the year
Feel like no one's interested
March 6, 2022
I've waited 5 years for 2 lumps to be removed from my stomach being Diabetic I think they hope I'll just fade away..
Now nearly Xmas
Had yet another consultation that's 6 and still nothing after..
The 2 lumps now resemble Baking potatoes.
The skin is like tissue paper and has torn twice..
My own GP has been fantastic trying to get me referred even he is fed up of lack of Response..
I'm going to seek advice from a Medical Negligence solicitor.
Dear patient
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and you are still waiting for your procedure despite all your efforts and those of your GP.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do we would strongly urge you to make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Dec 2019 I Walked in to good-hope hospital 3 times had bloods taken each time and each time sent home.4th time I was blue lighted, and still sent home. After much demand to staff I finally got ct scan results stage 4 large anaplastic non Hodgkins 4” by 7” tumour on my spine. I was moved to a short stay ward for 8 days and constantly complained my legs and feet felt jumpy. I was then moved to Richard salt unit for a further 2 days then Xmas day given a ct scan with no warning I was having a catheter inserted I was just about to have Xmas dinner when a nurse shouted i was nil by mouth puzzled by this the next thing 2 patient amberlence people came in and I was been pat slided on to a stretcher and told I was going to the royal orthapedic hospital for a emergency decompression on my spine I didn’t have the operation untill Boxing Day ? After 5 days I was transferred back to good hope for about 4 days, and given 1 round of chemo. Then moved to ward 19 at heartlands hospital during the 5 weeks I was there I was showered once, because they had to hoist me. When ever the doctors came they never mentioned my legs, I was left in a bed for 5 weeks not even being allowed to sit in a chair. When I started asking for a shower or to be allowed to sit in a chair I was told to keep quite. I was on a bed with no air matteress I had developed really bad bed sores that had to be photographed so they could be graded. Because I had a phycartrist fr mc millions come to see me as my mental health was declining he prescribed an antidepressant. When the Dr Lumbley and team next came rd one of the lady doctors as she was walking of said to me these words ( cause you know you will never walk again ) I was never told face to face or what the plan was moving forward. After this I was sleeping a lot and I put this down to depression as nobody was telling me anything, I would wake up not knowing where I was. It turned out I was being administrated Larezapam seditives. The final straw was one morning I kept ringing my buzzer as I needed my pad changed as I had been in it from the night before and had soiled it, I kept ringing my buzzer still 2pm in the afternoon and I had not been changed. I then googled Pals on my phone and called them from my bed a lady from pals was by my bedside in less then an hour, she was fumeing. she arranged for a shower chair for me as they used that as an excuse for not showering me, to add insult to injury the nurses were sitting in it and pushing each other up and down the ward laughing and encouraging the other patients to join in. With in the hour of the lady from pals leaving for the 1st time since being in the royal other paediatric hospital 2 female physiotherapist came to see me with a hoist and hoisted out of bed for the 2nd time in 5wks in to a wheelchair they made sure I was warm and they took me out in to the gardens this was my 1st breath of fresh air in 5wks. Also the lady from pals told me she was getting me moved from there to Annamarie house rehabilitation in a few days she also in that time got me a wheelchair if my own but when I was leaving heartlands they wouldn’t let me take it with me. The relief of being admitted to this new place was overwhelming but in a nice way I felt save and was being spoken to and being heard to in a nice way. From there I continued to have my chemo going to Google hope every 3wks as day patient and at this point I was very poorly due to side effects. Again my needs for physiotheraphy where not being met even tho there was a gym there and a team of physiotherapists, I was told the reason why I wasn’t getting physo was because nobody was prepared to take liability as there was no diagnosis and therefore there hands where tied and in their words someone needs to be held accountable for this injustice. I stayed at annamarie house for at total of 3 and a half months and kept comfortable especially while having strong chemotherapy and throughout being there. In total by this time I’d been hospitalised for 6 + months. I’m still under a different consultant Dr Jodpunturey at good hope hemotholigy dpt. I’m now wheelchair bound and paralysed from the waist down and unable to wait bare hence I carnt even wear shoes as my feet have dropped. I feel really really let down by what’s happend as nobody has never explained whey I ended up like this or ever offered a plan going forward. Even when I’ve asked my consultant about physio he says it’s not his department ? I’m sorry my write has been long but I never want anyone to go through what I’ve been through, I feel like I’ve been left just to get on with it and haven’t left my house in 3 years ? I whish there was someone or something out there like a outlet ie day centre I could attend just to socialise with people. Thank you for taking time to read this. Ann.
They were good, we waited a long time but my daughter got the help she needed. She had a cyst that doctors kept telling me was nothing.
Dear relative
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your daughter got the help she needed but also sorry about the long wait and any issues with the information that you were provided by our doctors.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
I was approached by another parent in the waiting room that her child had scarlet fever. She was not isolated despite being extremely physically unwell coughing everywhere. They did not isolate her as required by the nice guidelines and CDC intact when I approached the registrar I was told all viral infections are contagious. I informed her nevertheless there are rules and she ignored me. Until I informed a student nurse who was absolutely appalled and physically removed the patient from the waiting area. But by the time this was all done my child was already in contact as it’s airborne. I will be suing Heartlands hospital. I also obtained the patients details for reference
Dear relative
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your child had such a difficult experience recently.
We are obviously keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven\'t already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Scared at first, experience was great. Midwives were brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful midwives and that they were able to reassure you after some initial fears.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My father in law ended up in A&E as his bad foot had gone blue. The doctor who saw him said it was an issue with his muscle and said he could be discharged. When we went to pick him up he told us what has happened but I wasn’t convinced. I went back in to speak with the doctor and ask for a 2nd opinion. The doctor kept fobbing me off. Until another doctor said she would take another look, done some scans and they said they would have to operate immediately due to it being an clot in his vein. They couldn’t do the operation straight away as his blood was too thin. They did do the operation in the end, but if it wasn’t for the other doctor and her seeing there was something seriously wrong. He could have ended up worse.
Dear relative
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father-in-law\'s experience with our Emergency Department was not a positive one and you had the issues you had with the Emergency Department doctors.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
Hospital doctors have the same mentality as GP's. I had an incident where I went to visit a friend in hospital and they didn't even know him. They had to phone all around the hospital. They were very short staffed.
Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much trouble locating your friend when they were here.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Assistant Patient Experience Manager at UHB
I had to stay there overnight. Everyone was good and attentive.
Dear Patient
Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent overnight stay.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Assistant Patient Experience Manager at University Hospitals Birmingham
My first choice was Solihull, but the maternity closed because of Covid, so went to the second choice which was Heartlands. I was really bad, I went in to be induced, they told me to come in at 9:30am but the bed was not available until 1pm, I was not given food until 7pm which my mom bought for me. I couldn't even eat at this time as I was getting contractions. I kept telling them I was in pain and they told me to keep breathing through it. When they checked I was 6cm and only had 2 paracetamols until birth. I ended up having a C-section. My baby was born unconscious, it took 7 minutes to resuscitate them. Was in the hospital for a week as I ended up getting sepsis whilst there. I definitely feel the doctors treated me differently because I was black. They did not support me well on the ward. After I was discharged, they came to see me the following day. They then injected me. They asked me if I wanted another visit. I was then readmitted because my wound was infected and spent another 3 days in the hospital and caught cellulitis. After 2 months, a man came to explain why they did what they did. They know they did something wrong.
Dear Aisha
I am sorry to have read your comments regarding your patient experience. As a Trust we take these concern very seriously. Your feedback has been sent to the senior management team for Maternity so that they are aware of your patient experience. If you would like to speak to a senior manager about the concerns you have raised please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.
I do hope this is acceptable and thank you for providing your comments, it is important that we have the opportunity to investigate what has happened here and wait to hear from you.
Kind regards, Patient Experience Team
There is a bit of a racist cultured ethnic minority. They get away with murder.
They are massively stretched and understaffed. Understand they are working hard but from a patients prospective it was an awful experience.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Although our staff are working under a great deal of pressure they do strive to deliver a good service. We are sad to hear that your patient experience was so poor.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. If you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards, Patient Services Team
I had a hip operation, they were very good, excellent. The staff were excellent and looked after me. I have since been there for treatment for my osteoporosis where I went in for an IV drip and it was great. I have to have the treatment every 6 months.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
I wouldn't recommend anyone to give birth there. I suppose it depends on what staff you get when you're there. But it depends on the staff. The experience overall was okay, some would be nice, and they said they would look after the baby so I could get some sleep.
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital Maternity Unit.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
The secretary was very rude. When I needed help, she was not helpful. A few times I've needed a letter and she say's it is not my job to write them, and I need to always chase them.
I am sorry to hear about your experience and I am concerned by the manner in which the Secretary spoke to you. If you could let the PALS team have some more details that would be very helpful. They can be emailed on pals@uhb.nhs.uk or contact PALS on 0121 424 0808.
Kindest regards, Patient Experience Team
They wasn't helpful
We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
They're not good for answering the phone or making appointments. My son has special needs and had problems with his ears and I have asked them to refer him but they will not refer him even after they said he has water in his ears.
We are sorry to hear about the problem you are experiencing with your appointment referral, please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised. In order for us to assist you with the concern you have raise we will need more details from you so that the management team responsible can be asked to look into what is going wrong.
Please contact the team on the details above so that we can resolve this issue for you.
Kindest regards, Patient Experience Team
Yesterday spent 5 hrs in heartlands, to be told suspected blood clot in leg, they gave my dad two injections i his stomach, told to return the next day as no one there to do a scan.we returned for appointed time 11am we are still waiting for a doctor to give us results 4!!!!!!!! Hrs later!!! The doctor dealing with people whent up to the ward over an hr ago!!! This is discusting unprofessional and down right unacceptable!!!.
We are sorry to hear about the problem you are experiencing with your appointment whilst in attendance with your father. Please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised.
Kind regards, Patient Experience Team
I was transferred to the hospital and all was fine.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Kind regards, Patient Experience Team
I could not get an appointment with the doctors, I was in so much pain with my back so I came to A&E and waited 8 hours and they gave me painkillers. They also referred me to Solihull hospital for a scan for January.
Thank you for our five star rating and for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Kind regards, Patient Experience Team
Admitted to the hospital for a check up. Bloods were taken after a 3hr wait. Entered ward 19 waited for a further 4 hours to be seen, but then later to be told that they had to close the ward because there were no Doctors available. What an absolute disgrace of taxpayers money and the health of the patients. Is it really worth going on strike when you have not proven yourselves??
We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Really good experience when I had my son during covid. It was a C sections. I was happy - They kept me updated and helped me when I had no family there.
Thank you for your 5 star ratining and taking the time to post your comments regarding the service at Heartlands Hospital, Princess of Wales Unit. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
kindest regards, Patient Experience Team
My mother was taken to hospital. She cannot communicate well with the staff due to language barriers and dementia. I look after all her needs but despite leaving countless messages with nurses and doctors nobody calls me. My mum is afraid and I cannot even see her. She tells me that she is bullied to give blood and she is told that if she does not she will not get the CT scan she was promised. Whatever the case may be staff cannot get informed Consent from my mother. But they clearly do not have an issue with this. Doctors refuse to speak with me. Nurses never answer the phone and wont come to the door. My mum is used as a pin cushion as staff cannot find a suitable site to draw blood. Each member takes an average of 4 attempts causing immeasurable pain and suffering. I have raised this with the team and PALS ...nothing nobody cares. I wad told Heartlands hospital is an abattoir, I thought that was extreme but not any more. My mums here us declining due to her ill treatment at this hospital.
I am sorry to have read your comments regarding your mother’s patient experience. As a Trust we take the concern’s you have raised very seriously and will continue to look into the issues you have raised until a resolution has been reached and you are happy with the care and treatment your mother is receiving.
Your feedback has been sent to the senior management team for ward 2 and the PALS team so that they can follow up on the concerns you have raised. If you are not in contact with the PALS team they will not be able to look into your concerns fully, so can I encourage you to get back in contact with the team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk. The team and ward managers are keen to hear from you.
I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
Kind regards, Patient Experience Team
The birth experience was fine. The recovery affected me. He was unsettled and the midwife came in and told me his cry was a hungry cry and to feed him, when I had been for the past three hours. When I got home and explained everything to the visiting student midwife - she looked in his mouth and discovered he was tongue tied and sent me to Kenilworth to have it done privately as its no longer accessed on the the NHS.
We are sorry to hear of the difficulties you were facing regarding getting the treatment and care for your baby. I have sent your feedback to the Paediatric Department to make them aware of your concern and they have informed us that they would have advised discussing with your GP what options are available.
Thank you for taking the time to give this feedback as your patient experience is important to us. If you have any further concerns in relation to the treatment and care received from us please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. If you wish to pursue any ongoing issues. The team will be able to assist you in getting your concern look into.
We are pleased that your experience was overall a positive one.
Kindest regards, Patient Experience Team
Been alright to be honest, all good, mrs gave birth there. The midwives were good there. The midwives were good.
I had to go for an operation. But I have to go to the hospital for a check up. They were short staffed but the nurses and food was nice.
We were transferred to Heartlands Hospital from Birmingham Children’s Hospital as we live very close by. Heartlands team is equally good as BCH.
I went here for tests. They were nice, very nice. They explained things well and let me know what was going on. My daughter in law also had a baby there, the girls were brilliant.
I went here for an eye test and scan. They said the results were inconclusive and I then had to go to Focus eye clinic for further tests.
Went to A&E with broken hand and was seen straight away. Very good support provided.
They sent my letter all about my knee replacement to the wrong place. They're regularly sending letters to the wrong place. A lot of miscommunication. Letter turn up and I end up missing the appointments or they're for the next day leaving not time to prepare.
We are sorry to hear about the problem you are experiencing with your appointment letters, please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised. In order for us to assist you with the concern you have raise we will need more details from you so that the management team responsible can be asked to look into what is going wrong.
Please contact the team on the details above so that we can resolve this issue.
Kind regards, Patient Experience Team
I had stomach pains, the GPs had originally tried to treat me but the pains got really bad and I ended up going to A&E and was there for 12 hours. The 2nd time I went I had chest and back pains and was there for 10 hours. It's waiting on the results that take the majority of the time.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is important to us to receive feedback from our patients. The service is under a lot of pressure but staff do work extremely hard to maintain a good service to all our patients.
Kindest regards, Patient Experience Team
It was long, went there to be in a safe place then they sent me home. They could have done it another way. I became really unwell but the staff were alright.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive positive feedback from our patients. If you feel you would like to provide further comments as to how we could improve your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
kindest regards, Patient Experience Team
I went there for my endoscopy and they were very helpful and supportive.
Thank you for taking the time to post your comments regarding the Endoscopy Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
kindest regards, Patient Experience Team
Paul test
Came for hearing aids, they’re great. My daughters brings me. They are always spot on and they’re lovely.
Thank you for your five star rating and for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
Make you wait for hours in A&E. Mostly felt I got what I needed.
Thank you for taking time to leave feedback about your care at Heartlands Hospital whilst in the A&E department. We are pleased to learn that you received the treatment that you needed and sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding you treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Fell and broke my knee, It was alright they were nice to me and they listened to me.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
Good - got what I needed from them.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
It was alright. I was having chest pains, so I went to the hospital where they put me on a treadmill to do tests. They were good.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
To be quite honest, it was okay. I had a bad knee so went to see what was going on. They x-rayed it, they were good.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
My father through the pandemic was in here he was very poorly . My dad was paralyzed so needed help with basic hygiene not even this could happen my poor father was left red raw sore because of them being so lazy to just wash him . Loads more but not enough room on here place is a joke
Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are really sorry to hear that your father did not receive better patient experience and in particular the poor patient care that he received.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any concerns and issues you have. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kind regards, Patient Experience Team
Been in a few times over the past few months. After the waiting period of 4 hours they were good. Food was rubbish, wouldn't give it to a dog.
We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I had my appendix out, was in on the Monday, had the op on Tuesday and was out on Friday. My appendix burst overnight, they took it out and gave me my meds. They were really good. They were brilliant.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Mona Campbell, Patient Services Team
Lack of communication between departments my son is under multiple specialties that know nothing about the bigger picture or what the other departments are doing or issues are.
We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your sons treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Mona Campbell, Patient Experience Team
Hospital is good. Doctors are good. My children were born here and all of them were very good.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Mona Campbell, Patient Experience Team
I went in for an operation at 8am, my neighbour dropped me off. I still hadn't gone down by 4pm and then they told me I wasn't going to have my op that day. The communication was not great. They kept me in as I had no one to take me home or look after me.
Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory due to poor communication. However, it is not uncommon for surgical procedures to be cancelled on the day due to a unforeseen medical emergency.
If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.
Kind regards
Patient Services Team
It wasn't the staff, they were understaffed and I was there for a while. Friday I was ready to go home. Maternity care was good, they were trying their best.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Although our staff are working under a great deal of pressure they do strive to deliver a good service. It is always lovely to receive positive feedback about our staff from our patients.
Kind regards
Patient Experience Team
They were really good with my dad, they were unbelievable. He was on the cardiac ward and the staff were just so lovely. They really looked after him. They were lovely lovely people. The consultants were really good, they did everything for him. When he was in ITU, the nurses from the other ward came to visit him. The communication was excellent. When dad passed, they also gave us a memory box, it was just all so thoughtful.
Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the pleasant and caring treatment your father received; particularly the attention showed and the way you felt reassured by staff which has helped to make his end of life more bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards, Patient Experience Team
It's really good, I was born there.
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
They good. They change the beds.
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.
Best wishes
Patient Experience Team
I went to hospital in an ambulance, they gave me oxygen in a mask. Nurses gave me an x-ray and said everything was okay.
I don't recommend this hospital to anyone. The staff are terrible and rude.
We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I had to stop here and I enjoyed talking to the doctors. I didn't like when they gave me a needle.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are pleased despite some discomfort you had a positive patient experience.
Best wishes, Patient Experience Team
They were good, I was able to talk to them, I was very happy.
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
I stayed at the hospital, the food was good and the hospital was clean. They were always mopping the floors.
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
I went to the hearing clinic and I didn't have to wait a long time. They did a few tests and they gave me hearing aids. They also gave me batteries and said I can call them when I need more batteries.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
I have been in hospital and I stayed in hospital and they were very good. I take two tablets every day and they bandaged my leg and it made my leg worse.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.
Best wishes, Patient Experience Team
There seems to be a lack of understanding in staff for people with learning disabilities.
I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of understand you are experiencing with staff as regards learning disabilities. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mail to pals@uhb.nhs.uk or by phone on 0121 424 0808. The team will be able to deal with your concern and make sure the senior managers are aware of your experience.
Kind regards
Patient Experience Team
They're okay. I went there for an appointment and didn't have to wait too long, only for 15-20 minutes. They were really good.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
I tried to contact them for my 5 year old son during Covid and it was hard to get through. When I did manage to go there, I left with no information in regards to my sons condition.
We are sorry to hear about the problems regarding communication you are experiencing please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I must say I found them excellent.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Parking is an issue otherwise excellent.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. We are sorry that you have had parking issues. Thank you once again for your feedback.
Best wishes, Patient Experience Team
I had to wait for 8 hours with broken elbow in A&E.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.
We apologies for the long waiting times this is due to staff shortages and extra pressure on the system at this time.
Kind regards, Patient Experience Team
Doctor was good and helped me a lot.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
I last went to A&E few weeks ago and waited for 24 hours.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.
We apologies for the long waiting times this is due to staff shortages and extra pressure on the system.
Kind regards, Patient Experience Team
Super emergency treatment given by the doctors which saved my life.
Thank you for taking the time to post your comments regarding the A&E Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Best wishes
Patient Services Team
My son broke his arm and they were good and quick.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Whist I was in pau heartlands I needed to come home to make my child’s meals as the hospital could not cater to his dietary needs. I was informed by the ward sister I could not return until 6 hours had passed? Pals has given me a wrong email to complain/ ask for clarification for this 6hour guideline.
I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.
Kind regards
Patient Experience Team
I am a registered heart patient and have to collect my warfarin from the hospital. They are always great.
Thank you for taking the time to post your comments regarding the Cardiology Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Very good support, advice and help provided when I was treated for cancer over there.
Very rude staff, they even don’t speak to patients properly.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.
We apologies for the poor patient experience you received at the time.
Kind regards, Patient Experience Team
Very over crowded all the time with very limited staff. I had to wait for 6 hours before seeing a doctor.
We are sorry to hear about your unsatisfactory patient experience, and apologise for the late response to your feedback. If you are or have any issues you wish to raise with the treatment and care you are receiving please do not hesitate to contact the Patient Services Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.
Kind regards
Patient Services Team
Really good. Staff were good. Long waiting time of 6 to 7 hours.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
I am diabetic. I was referred to wait management clinic which was useful in setting out personalised meal plans.
Sorry for the late response received 14.06.22
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team
Taken to the hospital with suspected kidney stones by Ambulance. Was told all ok and was send back home. Following week fainted, fell down stairs and was taken back to hospital with kidney stones sepsis that should have treated the previous week.
sorry for the late reponse received 14.06.22
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.
Patient experience is very important to us and your feedback will be shared with the senior management responsible for A&E at Heartlands Hospital so that they can share your experience with the team so that they are aware of the concerns you have raised regarding your patient experience.
Kind regards
Patient Experience Team
Solihull is a big place. The decision to get rid of A&E at Solihull is absurd. Solihull having no A&E has increased the waiting times. I split my head open, there were 30 staff at Solihull that couldn't do anything, not even an initial check. I had to phone a relative to pick me up and take me to Heartlands Hospital, which was too busy. Heartlands are covering all areas Birmingham and Solihull. It was so busy I was sat on the floor with my head bleeding.
Please accept our apology for taking so long to respond to your posting received on 14.06.22
Thank you for your feedback on the closing of the A&E and Minor Injuries department at Solihull Hospital.
Your posting has been sent to the lead for Solihull Hospital. If you need to raise concerns regarding your treatment and care then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
My father was admitted to the heartlands birmingham and eventually ended up on ward 8. He was extremely ill and it was quite obvious to the family he was not going to survive. So all of our attempts to visit my dad before he died was thrown back at us “because of covid” even tho restrictions had been eased. so eventually we made a complaint to PALS and we was told one person from the family can visit. My sister arrived to be told you can only visit if you feed your dad. I can’t believe the staff can actually get away with saying this. So the following day I contacted PALS again they were no help whatsoever. Then conveniently ward 8 blocked all visting once again due to “covid”
I had to constantly chase a dr for a phone call/update on my dad only once did a Dr actually make contact with me without me having to beg for a callback within a 4 week period! I was told by this dr that your dad is extremely ill you should be able to visit but unfortunately the ward manager says no visting until it’s end of life. The family had a call a month later at 9:30 at night to say unfortunately your father will not survive night even tho I had been ringing ward 8 all day to be told “he’s fine he’s doing well” I had 20 minutes with him before he died shortly after midnight. It’s absolutely disgusting that my dad spent the last month of his life on his own. The nurses and ward manger where such hard work no care towards the family it makes me wonder what kind of care did he actually receive during his stay. My words can’t explain how angry and upset we are. They should be absolutely ashamed of themselves. Originally I posted this review direct with “heartlands hospital birmingham” then I received an email saying it will not be posted due to the content. Says it all really.
Originally posted on the Care Opinion website in April and this posting was received on the 14.06.22 from Healthwatch .
Please accept sincere condolences on the loss of your father. May I take this opportunity to thank you for posting your comments as I appreciate that it is a very difficult time for you and your family.
I would like to reassure you that we take seriously any issues our patients or relatives raise with us and we value your feedback regarding your late dad’s care. It would be most helpful if you could get in touch with the Patient Relations Team so that we can respond better to your concerns, lessons can be learnt and the system and process improved.
In order for us to look into what has happened we would need you to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net Your posting has been sent to the senior management team for ward 8 Heartlands Hospital, the Patient Relations Team and our Bereavement Team, so that they are aware of your experience and feelings.
Kind regards, Patient Experience Team
When I left hospital there was no support. I didn't know where to turn. I had a stroke and now I have low mobility but doctor just said lose weight.
Please accept my apology for taking so long to respond to your posting this was received on the 14.06.22.
We are sorry to hear of the difficulties you were facing regarding getting some support after being discharged and following a stroke. If you still need to raise concerns regarding your treatment and care then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I’ve been waiting for a pain management appointment for over 2 years. I recently received a letter from the hospital asking if I still required the appointment (which I do)and responded but still haven’t heard anything 3 months later.
Please accept my apology for taking so long to respond to your posting this was received on the 14.06.22.
We are sorry to hear of the difficulties you were facing regarding getting an appointment for the pain clinic. If you still need to get an appointment and would like to discuss this then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I've waited 5 years for 2 lumps to be removed from my stomach being Diabetic I think they hope I'll just fade away
Sorry for the late response this posting was received on 14.06.22
We are sorry to hear of the difficulties you were facing regarding getting an appointment for the removal of the two lumps in your stomach. If you still need to get an appointment and would like to discuss this then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I was told my symptoms were serious after an initial ECG (I was admitted for any heart problems) I at to wait 9 dammed hours to be told I need an MRI so they wanted me to stop in.
Please accept my apology for taking so long to respond to your posting this was received on the 14.06.22.
We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding you treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Traveled twice from Worcester to visit my mother who is serious sick and refused twice because of covid from the same nurse
Please accept my apology for taking so long to respond to your posting this was received on the 14.06.22.
We are sorry to hear of the difficulties you were facing regarding getting to see your mother. If you have any further concerns and would like to discuss this then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Paul test
Had surgery for fractured elbow. Arrived in the morning and was at home by early evening to recover from operation that felt very safe and efficient.
Thank you for taking the time to post your comments regarding the Day Surgery Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Recently we had occasion to try to FIND a missing neighbour. We'd had Police and Ambulance crews at our door several times in response to calls from a worried friend of our next door neighbour who said that he'd been unable to locate her after she was (apparently) taken by ambulance to Heartlands. He, and we, has called and emailed Heartlands and PALS several times making inquiries, but to be told that there was NO PATIENT of that name in their hispital. This wasn't just once, but many times between us. I'd also contaced each of the other Birmingham hospitals, PLUS those outlying, each with the same result. Our neighbour's friend eventually caught up with her, though without explanation of WHY she could not be identified! Surely in today's world with ultra-secure communications it cannot be possible for patients to DISAPPEAR/GO MISSING? Please explain!
Tried for a whole day to get through to admissions trying to find out what was happening to my 86 yr old uncle.
We are sorry that we did not get back to you to respond to your feedback. We received this posting on the 14.06.22.
If you need any help and advice concerning any treatment and care issues please contact then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I’m 38weeks pregnant and after visiting delivery suite & being told I was in early labour (and I’m a great deal of pain) I was left in a waiting room on a plastic chair for 3.5 hours and told I had to wait for a doctor.
This is not the first time this has happened, I have never attended the maternity dept and been home in less than 3/4 hours. You have to wait in the most uncomfortable conditions every single time you have an appointment. Appalling
This posting has only recently been received on the 14.06.22. Please accept our apologies for not responding to your concerns.
If you have any need to raise concerns about the treatment and care you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I was a patient in Heartlands on a number of occasions for different reasons, my comments cover all of these.
I attended Ward 19 Day Unit as a chemotherapy patient on many occasions over a lengthy period. I was impressed by the performance of all the staff, they were highly professional and helpful. It’s a pity that the conditions in which they were working did not live up to the standard of the staff.
I also attended Heartland for surgery after which I was in Ward 12 for recovery. During the pre-op assessment I made the point that I suffered from coeliac disease and therefore needed a gluten-free diet. On the ward I found that the message had not been passed on and that the staff did not seem to understand the requirement, one nurse seemed to think that a gluten-free diet meant that I couldn’t eat eggs or cheese! Getting appropriate food on ward became difficult - to get breakfast they had to send out for a gluten-free loaf in order to make me some toast. The last thing I expected in hospital was that the needs of a coeliac disease sufferer were not understood and that there was no apparent provision to cater for this condition. Other than this I found the standard of care to be very good indeed.
A more general comment covering just about all departments concerns a lack of information. On several occasions I was moved between units after having some treatment, often I was simply left having been delivered not knowing what was to happen next or for how long I was to be there. Sometimes I started to wonder if I had been forgotten when nothing happened for a lengthy period. It would ease matters if, prior to being left, a few words about the next stage and how long you were likely to be waiting were provided. A similar comment can be made about attending for some appointments. On one occasion I had an appointment in the MIDRU which was delayed by about 90 minutes. I do understand that there can be emergencies causing this sort of situation so have no complaints about the delay itself. Waiting to hear the results of tests and what the implications of these might be, though, is quite stressful. After such a lengthy time you start to wonder if something has gone wrong, such as your details had been entered incorrectly so no one knew that you were there or that you had failed to hear your name being called out. Being kept informed about the situation would significantly ease the stress level. In all of these cases it only needs a few words to make all the difference.
This posting has only recently been received on the 14.06.22. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Continuous communication issues: did not receive initial consultation letter. Then missed scan appt for same reason, did not receive blood test results. Eventually had scan but no results despite repeated calls. Only received contact and scan result after making a complaint and cc-ing my MP
Dear Alastair
Thank you for taking the time and trouble to post your experience regarding the difficulties you have faced with poor communication whilst under the care of Heartlands Hospital. I am very concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised. I am sorry that you had to go through having to make a complaint in order to get your results.
Could I please ask you to contact the Patient Relations Team if you have any further issues or concerns on 0121 424 0808 or email pals@uhb.nhs.uk so that we can take action and improve your patient experience should any further issues arise.
With kind regards
Patient Experience Team
Moved to MAU again very good.
Problems started once moved to ward 1. Day staff were efficient, professional although short staffed. Night staff were not professional , caring or wanting to be there. The higher the position or grade the worst it was. Nurses in tears. Sisters speaking to staff unprofessionally and within earshot of patients. I should not have been aware that there were issues with leadership , personality clashes, staff wanting to leave. The ones in lower grades were the ones doing all the work. HCA' s worked very hard often doibg tasks not in their role.
Terrible experience with a nurse in the outpatient fracture unit.
I am very sorry to learn of your experience whilst you were an Outpatient under the care of our Trust and the impression that it has left.
If you would be willing to provide further details, together with your name, address and date of birth, as a Trust, we would welcome the opportunity to review your care. You can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion/ NHS Choices Posting.
Kind regards
Patient Experience Team
where do we start..... appalling behaviour of staff nurse in wards.
Dear Nozrul
I am very sorry to learn of your experience and the impression that it has left.
If you would be willing to provide further details of the particular ward, as a Trust, we would welcome the opportunity to look into the concern you have raised. You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.
Kindest regards
Patient Experience Team
I was a patient in bay 3. Whilst my stay on ward 1 BHH what witnessed was absolutely disgusting. The one night there was a poorly patient who i assume was end of life as this patient passed away on the morning. The nurse looking after this bay was very rude and very unprofessional as she was not caring at all had a horrible attitude towards her parients in bay 3. This nurse refused to help this lady opposite me as she needed the toilet so the two healthcare’s came and helped her on the commode. Throughout the night this nurse was not bothered about her patients i myself asked her for some pain relief and got a very rude answer back saying you just had it why you keep asking when you know you not due any. So anyways i made notes of this nurse that night. The poorly lady opposite me needed help but this nurse was nowhere to be seen the healthcares did her observations and then called this nurse to tell her that this patient is unwell and this nurses response was that, “what do you want me to do she is dying, drs can’t do anything nor can i”, the nurse left and went sat down. So the healthcares called another nurse who was more passionate about the care she was giving. The healthcares were amazing so was this other nurse they stayed witb her throughout the night despite being short staffed they did an amazing job.
On another occasion this was early hours of the morning the two healthcares come into bay 3 they went into the first bed to change this patient. They drew the curtains and went into do there job they were good at patient care few minutes later this nurse come and started shouting at them in a very high toned voiced she said to them why are you doing the patients care first you guys should be doing the observations and bms so you guys doing this is leaving us nurses behind with our jobs as now we have to do this she very rude to them girls.
I have heard them talking about other patients rudely infront of other patients. Where is the confidentiality?
There a few staff nurses that are very rude and very unprofessional at work. They do not how to be professional infront of patients. Few staff nurses i have seen using hospital linen to sleep on breaks and eat infront of patients. This has to stop as i would not want my loved ones to be cared for in such a environment. They supposed to be professionals but they do not have no care or passionate within them. Something has got to be done about this ASAP
Dear Anonymous
Thank you for taking the time to provide feedback about your patient experience and treatment whilst on ward 1 at Heartlands Hospital. It is disappointing to hear that you witnessed the behaviour described in your feedback and that you did not get the care and attention expected whilst in the care of the trust. We are sorry that the treatment and care for you and the other patients you have mention were so negative. Senior staff are keen to listen to your concerns in more detail and to take any necessary action. For this to happen please make contact with the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
We make sure all stories are discussed at our senior team meetings and rely on feedback to both validate the improvements we're making or drive other change as necessary so thank you once again.
Kind regards
Patient Experience Team
Lack of patient involvement and poor communication.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry to hear of your concerns about patient involvement and communication and we would be happy to discuss them further with you. You could do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net . I will ensure your concerns are forwarded to the Hospital Lead Manager.
Kind regards,
Patient Experience Team
Last week went to A&E. I was seen quickly and full support was provided.
Thank you for taking time to post your comment about your experience at the A&E at Heartlands Hospital. I am particularly glad that you were quickly attended to and was offered full support while your treatment lasted. Our staff are always happy to go above and beyond to ensure a positive patient experience regardless of their busy workload. I will ensure that your feedback is shared with the unit manager and team as they love to hear they are making such positive difference.
Kind regards
Patient Experience Team
Recently visited the out-patients clinic, they were great.
Thank you for taking time to post your comment regarding your experience at Birmingham Heartlands Hospital. We are pleased to hear that you had such positive experience. Feedbacks like this are greatly appreciated by staff as they are thrilled to learn that have made such positive impact. If you would like to provide any further feedback about your experience please visit the hospital webpage: www.uhb.nhs.uk/your-views
Kind regards
Patient Experience Team
For adults it's absolutely terrible. Rude doctors and specialists. They make one regret coming to emergency and rather stay in agony to save one from total humiliation and degradation. It's clear that either these so called doctors are foreigners who are not trained to face western patients or they simply hate their job. They're absolutely rude, horrible at their job and deserve to be sacked. All respect to nurses.
Very professional even though they were extremely busy. Made sure I was sent home with all tests clear.
Dear Claire
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Horrendous and traumatic
I am very sorry to learn that you had such a bad patient experience at the Maternity Department at Heartlands Hospital. As a Trust we welcome feedback like yours as it would enable us to identify areas of improvement. If you would be willing to provide further details of your experience as well as your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards, Patient Experience Team
I had a telephone appointment last year and the consultant that phoned me didn’t put on my records what I said, the letter sent to myself and myself was not in line with what I told the consultant over the phone
I am very sorry to learn that you felt your telephone appointment with the consultant was inconsistent and not accurately documented. As a Trust we welcome feedback like yours as it enables us to identify areas for improvement. If you would be willing to provide further details like your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards. Patient Experience Team
I followed my mother to a&e when an ambulance took her. They advised me that they would ask if I could go in with her as she was confused and anxious following a fall and having spent most of the year isolating and avoiding people. I looked at the guidance and it did say if someone needed a carer they could stay with them. She has mental health issues as well as mobility on top of the anxiety over needing to go to a hospital after shielding for so long. The ambulance driver asked the nurse and she said no despite knowing why I wanted to go in with her. I understand the policy around keeping people to a minimum but in cases where someone is very anxious and has a carer this should be factored in. The nurse was rude to my mum. when she asked and I phoned her and my mum had it on loudspeaker as she is hard of hearing and the nurse heard me saying I'd come back and ask in a bit (the ambulance driver advised me to do this) and she was rude to me on the phone too. It was a stressful and upsetting trip with my frail elderly mother.
Dear Sarah,
Thank you for taking the time to post your comments about your experience when your mother attended Heartlands Hospital. I am very sorry to hear your concerns, and would like to understand more about what happened. If you would like to discuss this further please make contact via our Patient Relations team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards,
Patient Experience Team
Very good , quick and professional.
Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience. Kind regards
Patient Experience Team
I was emergency admitted via ambulance on 7th February 2021..I discharged myself after 17 hours. I have self isolated since march 2020 as I'm vulnerable. I had to ask DRS and nurses to sanatise hands and wear masks before examinations. A&E after having a catheter fitted I was left in urine soaked sheets for 4 hours. The nurse on admission was more interested in going on break ( witnessed by ambulance crew). A&E was dirty. Total disrespect throughout the wards I was on for Covid and for covid been able to spread.
Prize Draw Data
Dear Marie,
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. I am very sorry to hear that you did not have a positive experience under our care. I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback. I will ensure your concerns are forwarded to the Senior Management to share with the team so that they are aware of your experience and to action any improvements. If you would like to discuss your concerns further please make contact with our Patient Relations team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net .
Kind regards,
Patient Experience Team
In 2020 I took my now deceased father who was suffering from severe leg pain and it was suspected a there could be a blood clot. We were in there waiting 11 hours my father then 85 sat on chair all that time. We were told we were waiting to be called to AMU. At 7pm, after 9 hours I was fed up and went to check with AMU what the delay was only to be told they had stopped taking patients at 5pm and had told A&E this. I was fuming that my poor father was say there patiently for so long, he was weak, tired and staff where enjoying a bit of banter. When I raised this with them they said they didn’t know which shows how mismanagement’s the department is. Eventually a consultant came who had seen my father sat there for a few hours helped get him discharged which was around 9pm and his ultrasound was booked in for the next day. Today this still breaks my heart although my father is no longer with us.
Prize Draw Data
Please accept my sincere condolences on the loss of your father. May I take this opportunity to thank you for posting your comments as I appreciate that it is a very difficult time for you and your family. I would like to reassure you that we take seriously any issues our patients or relatives raise with us and we value your feedback regarding your late dad’s care. It would be most helpful if you could get in touch with the Patient Relations Team so that we can respond better to your concerns, lessons can be learnt and the system and process improved. Patient Relations can be contacted on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards,
Patient Experience Team
I have nothing but praise for this service and staff. They have always made me feel heard and important, but during the pandemic I feel they have handled this exceptionally even though they have had to move out of Ward 19 into the MIDRU centre which has brought it's own complications and reduction in space to provide a service. I have never felt scared to go into the hospital as the processes they have out in place are just right. I know who to contact if I need help and support and their response is always excellent.
Prize Draw Data
Dear Michelle,
Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience overtime. Kind regards
Patient Experience Team
Despite having various health conditions & before covid I was regularly monitored for these annually. I have had numerous appointments cancelled as the doctors are all busy managing covid patients. Of the very few tests I have had done, I find that I am still waiting for the results of my scan & blood tests done in December 2020 & its now April 2021. I have a greater risk of cancer given my health & various family members having died of cancer but cannot get any new scans done or the results of the scans I had done. Am waiting a camera test since my referral in October 2020. Its nearly six months since that referral. When I chased up another referral done in January 2021, I was told there is no clinic rooms available to do the appointment & they do not know when any room will become available. But they have not told me, I had to ring up constantly trying to find out why I am not hearing from anybody.
Dear Sofi,
I am very sorry to learn about your experience and the delay in accessing the results of your scan and blood tests done since December 2020. As a Trust we welcome the opportunity to review your care. To do this I will be glad if you would be willing to contact our Patient Relations Team on 0121 424 0808 or through email via: bhs-tr.Complaints-ConcernsandCompliments@nhs.net. Who can then follow up and action your concerns. Once more, kindly accept our apology while I look forward to you contacting the Patients Relations Team as soon as possible.
Kind regards, Patient Experience Team
My partner was admitted to hospital in December. He had suffered a heart attack due to his kidneys failing. He now has dialysis 4x a day 7 days a week. It was only down to the amazing renal team that he is still with us. They are amazing
Dear Tracey,
Thank you so much for taking the time to post your feedback regarding your partner’s experience at Heartlands Hospital. The renal Team do provide a much specialised service, supporting patients and their families at all times. Please be assured that I will forward your kind comments to the Renal Team who I am sure will be thrilled by such positive feedback.
Kind regards,
Patient Experience Team
Poor environment, needs upgrading, oppressive and excessively hot on some wards. Long A&E waiting times.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry to hear of your concerns and would be happy to discuss them further with you. If you would like to do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. I will ensure your concerns are forwarded to the Hospital Lead Manager. Kind regards, Patient Experience Team
GP told me not to drive and referred me to cardiology Heartlands. In March still no appointments were being given. I only saw a cardiologist after 4 A&E visits by ambulance. had 1 test to date but told results are 4 to 6 weeks from now. I need a quick diagnosis but seems impossible. (june) 5 months , no driving and live alone with a possible dangerous heart problem.
Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry to learn of the delay you are experiencing in getting your test result and diagnosis. If you would be willing to provide us your name, address and date of birth, as a Trust, we would welcome the opportunity to review your care. You can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards,
Patient Experience Team
Horrific
Dear Jane,
I am very sorry to learn that you had such bad patient experience at Heartlands Hospital. As a Trust we welcome feedback like yours as it would enable us identify areas of improvement. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team
I gave birth to my baby there nurses were awesome.
Dear Saloua,
Many congratulations on the birth of your baby. Thank you for taking time to post your comments about the awesome Nurses on the maternity department of Heartlands Hospital. I will ensure your comment is passed to the department as I am sure the nurses will be delighted at such positive feedback. I do hope that you and your baby are doing well.
Kind regards
Patient Experience Team
While an inpatient, dinner menu was offered I requested Tikka Lamb as I like it and thought the spice may help my constipation. I was told it is halal, I said ok but was told it wasn't for me? I mentioned the spice and was told to ask for senokots.
Thank you for taking the time to post your comments regarding your experience as an inpatient at Heartlands Hospital. I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback regarding your meal. Please accept our apologies for our inability to meet your dietary needs. I will ensure your concerns are forwarded to the appropriate team. Kind regards, Patient Experience Team
Good so far.
Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Kind regards
Patient Experience Team
I had a heart attack in march 2021 the coronary care team were amazing fitted a stent to my central artery saving my life, the after care on ward 6 was brilliant I cannot thank the Doctors Nurses and all the staff enough also along with the amazing Paramedics who also being first to arrive at my home to give vital help and get me to hospital so quickly NHS Incredible Thank you so much
Dear David,
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital. It is quite pleasing to learn of the wonderful care and treatment provided by the paramedics and hospital staff. I will ensure your feedback is passed on to the Emergency Department Team, who I know will be thrilled, to learn that their service has left you with such a positive patient experience. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards,
Patient Experience Team
The doctor did not care about the pain that I was in regardless of surgery with the same problem a year ago where I lost 2 pints of blood. He basically asked me what I wanted them to do. To top I off the nurse tried to put a dressing on my cannula site which had blood on from a previous patient. When I pointed it out she quickly put it in the sharps bin so nobody could see it. So I am currently in the same position in agony and fearful if going back to hospital again due to the treatment I have just recieved. Sadly 10 years ago this hospital caused me to be left with sepsis and fighting for my life where the same unit was trying to say it was constipation. It was infact a punctured womb and sepsis caused by surgery the previous day.
Great. 2nd vaccination was straight in.
Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. I am very pleased that you had a good patient experience.
Kind regards, Patient Experience Team
Good when needed.
Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. I am very pleased that you had a good patient experience.
Kind regards , Patient Experience Team
I was extremely impressed how quickly I was seen when attending A&E on Easter Monday. I had read bad reviews about this hospital's waiting times, but I was literally whisked through from triage to a doctor then admitted to a ward. The staff were fantastic.
Dear Bettina ,
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital, A&E Department.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team for A&E to share with their staff. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team "
Its ok.
Thank you for your feedback.
Kind regards, Patient Experience Team
I should of had a full hystetectomy as have cysts and fibroids,when they opened me up my bowel had stuck to the cyst and twisted badly,the pain was unbelievable. Doctor unraveled the bowel which has left me with bowel problems,but 6 years on the cysts and fibroids are still there and cysts have grown so waiting for treatment and scared to death cysts ave stuck to bowel again which could be life threatening.
Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry to learn of the concerns you raise in relation to your care and treatment. If you wish to pursue the concerns you have raised, then you can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards,
Patient Experience Team
Extremely worrying. Went in an emergency with kidney pains. Passed our several times. Not seen by anyone until 6 hours later. Excruciating pain yet no one was concerned. I have a very high pain tolerance yet this time I thought I was dying.
Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry that you were not attended to for six hours despite being in excruciating pain. I would like to reassure you that we take seriously any issues our patients/visitors raise with us and we value your feedback regarding our emergency services. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team
Dr performed my cancer surgery at Heartlands, throughout my stay the care I received was outstanding.
Dear John,
Thank you for taking the time to post your feedback following your recent attendance at Heartlands Hospital for cancer surgery.
I am so pleased to read that you felt supported throughout and well looked after throughout by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.
I will ensure that your feedback is forwarded to the senior manager and their team, who I am sure will be thrilled to read your comments.
Once again, thank you for your feedback and please contact us if you require any other assistance.
Kind Regards, Patient Experience Team
Returned phone call quickly after leaving message. Some challenges with time keeping at appointments
Thank you for your comments, if you have any concerns that you wish to follow up please contact our Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Kindest Regards, Patient Experience Team
This eye clinic is always good and keep a regular check on my eyes
Dear David,
Thank you for taking the time to post your comments following your attendance at the Eye clinic at Heartlands Hospital. It is lovely and most appreciated to receive such positive feedback.
Kind regards, Patient Experience Team
Previously there was full waiting rooms with fit and healthy people now with adverts and 111 systems people are waiting and seeing gp, treating themself, visiting a pharmacy ect onlynrhose who jeed to are going to a and e and the wait time is straight in basically
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. Patient feedback is of huge importance to us, as it helps us identify services that are working well, and also when there are issues that are not working so well and require attention and improvement. This helps to ensure and maintain a positive patient experience. Thank you for your comments.
Kind regards, Patient Experience Team
Good
Thank you for taking the time to post your comment regarding your experience at Heartlands Hospital. It is lovely to read such positive feedback and I am very pleased that you had such a good patient experience.
Kind regards, Patient Experience Team
Amazing experience during pregnancy with all 3 children.
Thank you for taking time to post your comment regarding your experience at the Maternity Department at Heartlands Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience during pregnancy and delivery. I will forward your post to the maternity team who I am sure will be delighted to read your comment.
Kind regards, Patient Experience Team
Really great diabetes service. The DSN has been wonderful over lockdown
Dear Sally,
Thank you for taking time to post your comment regarding your treatment at Heartlands Hospital. It is lovely to read such positive feedback and I am very pleased that you had such a good patient experience. I will forward your post to the Diabetic Service team as I am sure they will be happy to read your comment.
Kind regards, Patient Experience Team
Went to get a diagnosis for chronic pain in lower leg. Three times they tried to take three vials of blood and messed up all three sets because they either did not fill the vials or used the wrong vials. 7:50 hour later and still non the wiser. The consultant didn’t seem to know much about my situation either.
Dear Mark
Thank you for taking the time to post your comments, following your visit to Heartlands Hospital.
I am sorry to have read your comments and how disappointed you were with the service you received.
I am sorry to have read your comments regarding your patient experience. If you would be willing to provide further details such as your name, date of birth and address, as a Trust we would be more than happy to look into these issues. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 10.00am - 3.00pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Yours sincerely
Patient Experience Team
The nurses were very helpful, they have a tough job working in such difficult times. The issue is the lack of communication. I had already submitted a complaint. My father was admitted in December. They simply have no mechanism in place to keep relatives updated on the progress, or lack thereof, of loved ones. It truly is shocking that we are so long into the pandemic yet they have not put in place adequate communication structures to compensate for no visiting restrictions. The meeting with the Ward Manager did not fill me with confidence- the Ward Manager was not even given a copy of my complaint, she called me asking me about my concerns, i asked if she had read my complaint, she then said she will call me back but never did. That was a sign of how bad things are and how little appetite there is to rectify and even learn from the dreadful experiences of service users. where does one start to even raise it with someone who actually cares?
Dear Anonymous
I am saddened to read your comments and I am extremely sorry that there was such poor communication. I would like to reassure you that we take seriously any issues that is raise with us and we value your feedback regarding our service at Heartlands Hospital.
It would be most helpful if you could get in touch with the Patient Relations Team so that we can respond better to your concerns, please be aware that complaints are handled differently to concerns. The Patient Relations Team can be contacted on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards
Patient Experience Team
I was admitted to the hospital on a Friday and over the weekend with tests and scans it wss convluded I had acute pancreatus. the doctor on that ward came to see me and with no privacy whatsoever stated I had chirrosis of the liver and his advice was to a recovering alcoholic was to buy "more expensive" alcohol and this would not have occured and when I questioned that I was told I was unstable.
After 3 visits from the surgical team all of which was happy for me to be discharged with support in place, the doctor advised me that the surgical team had washed there hands of me and his opinion was for me to stay another 2 nights.
On speaking to the nurse on shift a few days later, I was advised the doctor did not want a new patient in over the weekend but if we waited till he finished his shift I would be discharged by the doctor next on duty.
I feel the way I was diagnosed in front of patients with no privacy and to drink more expensive alcohol was very poor and shall be seeking legal advice on this sort of practice as to say that to a vulnerable person with an addiction during the trying times of covid is unacceptable.
Dear Anonymous
I am sorry to hear about your experience and I am concerned by the manner in which you were spoken to. If you could let us have some more details that would be very helpful. The Patient Relations Team can be e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Relation Services on 0121 424 0808.
Kind regards
Patient Experience Team
Patient died as a result of lack of one to one care and neglect. Delays in appropriate discharge and care package lead to unwitnessed falls in hospital and injury and hospital acquired infection. Refusal of appropriate care package for needs and lack of awareness of personal care budget. Failure to safeguard patients with intermittent delirium from falls. Lack of staff on wards, disregard layout of ward in considering nursing staff in accordance with NICE recommnendations. Do not listen to concerns. Widespread use of RESPECT forms for elderly patients and lack of consultation with relatives and denial of critical care following falls in hospital. Family are not provided with accurate updates in relation to patient care. No care is taken to ensure patients can have face time calls as was told charger for the tablet had been lost. Losing patients own phone charges and mobile phones. Complaints and serious incidents are self investigated and brushed aside so no real changes can take place to make it safer after a serious incident as the priority is to deflect blame on the patient.
Appalled they put a DNR regime in place for my mother when she did not consent & now I’m finding it “difficult” to get anyone to confirm revocation.
Dear Alison
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns.
Kind regards
Patient Experience Team
I'm a diabetic and was in hospital at 8 am for a small operation and I had to wait till 10.15pm at night for my op I was hungry fed up mouth was dry it was just a waste of time.
Dear Anonymous
I am truly sorry to read your posting. Thank you for taking the time to send in your concern. As the Patient Experience Team we are keen to feed this message back to the relevant teams and to raise awareness of our patient’s experience in order to improvement services.
If you wish to discuss your concerns, then please contact the Patient Relations Team on 0121 424 - 9674. Once again sorry for the upset caused and thanks for the post.
Kind regards
Patient Experience Team
In the last 3 weeks I have had experiences of my daughter and my husband both visiting a&e on separate occasions, my daughter was discharged with some antibiotics for an infection but they failed to acknowledge the issue that caused the visit. On my husbands visit to a&e he was admitted via a 111 call and paramedics advised hospitalization after an erratic ECG, upon admission to BHH he was initially treated as a suspected heart attack patient to be later discharged as this being an aftereffect of the COVID vaccination, on both occasions, it seems like the initial reason for a hospital visit was ignored
Dear Anonymous
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns.
Kind regards
Patient Experience Team
Long waiting times and slow process to get through tests but understand that there are strains on all services.
Dear Sarah
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. Sorry that you had to wait, if you would like to discuss this further please do not hesitate to contact Patient Services on 0121 424 0808 and we will be happy to look into your concerns.
Best wishes
Patient Services Team
The hospital do not have any sense of responsibility. I got a referral letter for cardiology department to arrange urgent appointment for heart failure clinic in early June. No one respond for me. Recently I received a letter for appointment in mid september despite it was an urgent referral. Also recently the urology department called me as I got 3-4episodes of diffuse blood in urine with no pain or fever. They told me that somebody is going to call me on monday to discuss my condition. No body has called me till now today, monday. I am a consultant doctor worked with them before for 5 years and they treating me like that what about other ordinary patients what they will do.
Really completely unhappy about their quality of care given for me.
Dear Mr Salah Al-Jeboori
Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are sorry to hear the concerns you have regarding your referrals and appointment bookings.
I hope this matter has been resolved and your appointments are been received, however, if you still have any concerns or wish to discuss this matter, can you please contact our Patient Relations Team on 0121 424 0808 or via email at uhb-tr.Complaints-ConcernsandCompliments@nhs.net who will be able to look into your concern in more detail.
I hope you will get in contact with us and look forward to hearing from you very soon.
Kind regards
Patient Experience Team
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Infectious disease department at Heartlands Hospital.
Dear Anonymous
Thank you for your feedback, it is greatly appreciated. Your comment will be sent to the Infectious Diseases Department.
Kind regards
Patient Experience Team
My husband died in Heartlands hospital a few weeks ago - the care my husband received from the nurses was good. There were problems with his care - one being staff shortages which meant I ended up changing my husbands dressings and caring for him outside of normal medical duties performed by the nursing team. I ended up offering to pay for any extras such as extra dressings (which I did pay for) and a larger bed - overall the care was good within what could be provided with the resources available.
There also seemed to be a lack of communication between staff teams which makes me worry whether things could have been missed.
Our children are under 14 and were therefore not allowed onto the ward - there was no allowances made even though my husband was touch and go and it was his wish to see his children before passing away - he didn't get to see them.
Some of the equipment was faulty - they had to try 3 machines before getting a proper heart reading from my husband as each one was giving different readings - staff acknowledged faulty machines but continued to do their best.
I finally managed to get a larger bed for my husband after his existing bed was leaving grid marks on his body - the head nurse had to get permission via a meeting before this was granted - again I offered to pay for one myself as it was required.
My husband was going to fund raise money for the ward once he got better, but isn't able to do this now.
Dear Anonymous
Please accept our sincere apologies for the late response to your posting.
Our deepest condolences on the loss of your husband. I am very sorry to read of your concerns as detailed in your post, regarding your experience at our Trust.
Can I please ask you to contact the Patient Relations Team so that we can look into your concerns in more detail once we have some more detailed information?
It would be most appreciated and we look forward to hearing from you.
We can be contacted on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net We would like to reassure you that we take seriously any issues our patients, families and friends may have and your feedback is important to us.
Kind Regards
Patient Experience Team
My son was born at Heartlands Hospital. They provided good care but not as good as other Hospitals. Not as clean as other Hospitals either. Could be more clean and tidy.
Dear Fozia
Thank you for your post regarding the good care and treatment you feel you have received at Heartlands Hospital.
Patient feedback is of huge importance to us, as it helps us identify services that are working well, and also when there are issues that are not working so well and require attention and improvement. This helps to ensure and maintain a positive patient experience.
In order for your concerns about the cleanliness of the hospital to be looked at we would need you to contact the Patient Relations Team to given them some specific details that the managers can action. You can contact the Patient Relations Team on 0121 424 0808 at your convenience or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net
I hope this is acceptable and please contact Patient Services if we can be of any other assistance.
With Kind Regards
Patient Experience Team
Referred by GP for hospital but every time I have to go for my splints I have to be referred by GP. New splints or repair to existing splints, makes the process longer when it shouldn’t be. Referred by GP for physio when actually that was the wrong department. The hospital doesn’t communicated very well between the departments, otherwise they would know what was appropriate for me as I am a well known patient.
Dear Anonymous
Please accept our apologies for the delay in responding to your posting.
If you are still having issues with your treatment please contact our Patient Services Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net providing your contact details.
Kind regards
Patient Services Team
Long wait to see a rheumatologist. I am waiting since last 17 weeks to get my first appointment with rheumatologist, which I think is too long and I am in great pain.
Dear Anonymous
Please accept our apology for the late reply to your posting.
Thank you for taking the time to post your comments regarding your long wait for an appointment.
If you still need help with looking into this concern you can contact the Trust and the Patient Services Team, If this still remains the case and you wish for your concern to be addressed, can I please ask you to contact the Patient Services Team once again on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net providing your contact details.
Kind regards
Patient Services Team
By mistake I inhaled some sort of fumes, I was feeling very ill and out of breath. I went to A&E waited for 3 hours. When seen was told that nothing is wrong with me and was send back home. Whole night I was awake and went back in the morning to Badger out of hours. They again asked me to go back to A&E. Nurse there after seeing me said you are back again, I heard her saying to doctor that she is just pretending to be ill otherwise I think she is fine, which was very rude. I received very poor service from them.
Dear Anonymous
Thank you for taking the time and trouble to post your experience in our ED at Heartlands Hospital. I am very sad that your experience has left a negative impression of the service we deliver, I would like to reassure you that the Trust take seriously the issues that you have raised.
Could I please ask you, if you want us to look into the issue you have raised, to contact the Patient Services Team on 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information.
With kind regards
Patient Experience Team
It was to see CF team but didn't know where we were going and had to ask a member of staff. Which was really really helpful and walked us all the way to the area of the appointment. Staff was lovely, spoke to my daughter and was always smiley.
Dear Catriona
Thank you for taking the time and trouble to write to Healthwatch regarding your experience at Heartlands Hospital. I have forwarded your email to the CF team who I know will share your compliments with the staff.
Kind regards
Patient Experience Team
total lack of care mother screaming in pain no one did help her appalling
Dear Lesley
Please accept our apology for the very late reply to your posting.
It is disappointing to hear that your mother was not able to access pain relief when she needed it and no one helped her. We are sorry that aspects of her experience were so negative. If you wish to follow up the issues you have raised our Senior staff are keen to listen to your concerns in more detail and to take any necessary action. For this to happen please make contact with the Patient Services Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net .
Kind regards
Patient Experience Team
They have made me iller than before. Poor service with no aftercare. They need to improve.
No-one is listening. His name is Michael Koroma, lives in 3a Tame Road Tipton DY4 7hu and he needs help, he can't look after himself and I worry about his safety at home
I'm a street cleaner and had an accident a few days ago picking up needles for the council and one of the needles slipped and hit my finger, making it bleed. I came to A&E and they saw me straight away, giving me a tetanus injection and blood test.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
Responded: 12.02.19
Dear Anonymous
Please accept my apologies for the delay in responding to your posting.
I am sorry to read your posting regarding your visit to the A&E department at Heartlands and I am extremely concerned that you have had to wait for your blood test as our staff were unable to see you in a timely manner. I hope this matter has been resolved, however, if you still have any concerns or wish to discuss this matter, can you please contact our Patient Relations Team on 0121 424 0808 or via email at uhb-tr.Complaints-ConcernsandCompliments@nhs.net who will be able to look into your concern in more detail.
I hope you will get in contact with us and look forward to hearing from you very soon.
Kind regards
Patient Experience Team
Hospital is large but this isn't reflected in the car parking, even the overflow parking isn't enough.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Responded:12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service that you received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
I do agree that the parking and outpatient areas is an issue and they are both areas currently under review.
Best wishes
Patient Services Team
I've come here many times and everytime I have waited more than an hour to be seen. Sometimes it's been two hours, which has spoiled the overall experience. Waiting rooms are overcrowded and lack basic things such as drinking water. It's not very clean.
Responded: 12.02.19
Dear Anonymous
Please accept my apologies for the delay in responding to your posting.
I am very sorry to learn of your experience whilst you were an outpatient under the care of our Trust and the impression that it has left.
If you would be willing to provide further details of the particular waiting area, we can then advise the Outpatient and Estates Department manager’s of your experience so they can make any necessary improvements, you can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Experience team
Overall my experience so far based on five visits is ok. All the facilities including parking & cleanliness are ok. Most of the time I have waiting over an hour to be seen. The waiting area is quite congested with so many people.
Responded:12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at you received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
I do agree that the waiting area is an issue and is an area that is currently under review.
Best wishes
m Campbell
Patient Services Team
Very good service, if treatment wasn't available I wouldn't be able to get help and support.
Everyone working as a team provides the best service.
Responded: 12.02.19
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
M Campbell
Patient Services Team
I'm highly satisfied with the doctors and nurses, but the hospital facilities are basic and not good.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
I was received in a very quick and nice manner. In under an hour everything done and I was ready to go home. Nice staff and waiting room was fine. Above all very quick service.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service and quick treatment you have recently received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
M Campbell
Patient Services Team
Very good experience, I was seen and treated in just under an hour. I'm just waiting for my medicines.
Very efficient service with kind and caring staff.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the efficient patient service you have recently received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
M Campbell
Patient Services Team
I'm amazed because I was seen and treated in just under 20 minutes. Super service, quick response by very kind staff and the waiting room has what you need.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service and amazing treatment you have recently received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
M Campbell
Patient Services Team
I'd give them full marks for the high quality of service delivery.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
Responded:12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at that you received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
I do agree that the parking is an issue and is an area that is under review.
Best wishes
Patient Services Team
A&E staff fabulous, the only negative is the length of time it takes to be admitted to a ward.
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Responded: 12.02.19
Dear Anonymous
Please accept my apologies for the delay in responding to your posting.
Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.
It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
I will forward your posting to the relevant senior teams and highlight to them, your comments regarding the parking expenses and the food.
In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.
Kind regards
Patient Experience Team
I've been coming here for the last few years and overall the service is great with good staff and good facilities. The quality of care delivered by the doctors and nurses is excellent. My only problem is with the very very poor parking facilities available. The clinic area is quite narrow and can easily get overcrowded during peak times.
Responded:12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at you received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
I do agree that the parking and outpatient area is an issue and are areas that are currently under review.
Best wishes
Patient Services Team
My visit is fine, apart from long waiting times & poor parking facilities.
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
Responded: 12.02.19
Dear Anonymous
Please accept my apologies for the delay in responding to your posting.
I am very sorry to learn of your experience whilst you were an outpatient under the care of our Trust and the impression that it has left.
If you would be willing to provide further details of the particular waiting area, we can then advise the Outpatient and Estates Department manager's of your experience so they can make any necessary improvements, you can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Experience team
Staff = super
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
It's super, the staff helpful & kind and there are neat & clean waiting rooms with good seating.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
Responded:12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at you received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
I do agree that the parking is an issue and is an area that is under review.
Best wishes
Patient Services Team
I've been coming here for the last year and would say that they are very good. They can't do any better as far as my case is concerned. Excellent staff with high quality of service. I am very happy and satisfied.
Thank you NHS
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service you have recently received at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
It's a good hospital and everything is well looked after. It's a very well run hospital, the only thing I am worried about is the expensive parking, and that money should be going to the NHS not to a private company.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
It's a good hospital, properly signposted and clean & tidy. Staff good and helpful
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your recent patient experience provided by Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
They should have something like at the Drs surgery where your name comes up and you can see. If they shout my name, I am not able to hear.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Responded: 22.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Estates Department.
I am pleased that you feel appointments on the weekend is a good thing.
Kind regards
Patient Experience Team
I have had no issues with waiting times. I'm seen promptly when I arrive. There are always enough seats for patients. Although there could be a water fountain nearby. The only one I can see is near where you give blood. You don't want to move too far away as you could miss your appointment.
Responded: 22.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
The signposting outside is abysmal - it could have helped if they sent a map. They do that at other hospitals. They told me there were no appointments at the other hospital - we live much closer to there. This took us an hour to get here. Parking was really bad - as it is at all hospitals. It took ages to find parking.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
Responded:22 01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. In order for your comments to be looked into by the Appointments managers and Estates Team, can you please contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that you can provide more information to enable the teams to look into your concerns.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
I cannot fault Good Hope, and Heartlands.
I have Fibromyalgia, diagnosed 20 years ago and have had pain and problems in balance. The Drs have helped me to get reablement.
I don’t mind waiting today I have come early and most of the time, get in early.
The staff is great and they are overstretched and they do their best.
We should all just stop complaining
It is sometimes a problem to hear when they call out names. I am losing my hearing and when they call them are either facing away not speaking loud enough. When they are calling out, I cannot make out whose name they are calling. At least fifteen minutes after my scheduled time I will go to reception to ask if I have been called.
Responded: 25.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Good Hope and Heartlands Hospital.
It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
I will forward your posting to the relevant senior teams and highlight to them, your comments regarding the communication problems you are experiencing.
In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.
Kind regards
M Campbell
Patient Experience Team
I did not tell the receptionist I had a hearing problem and she realised that I could not hear her. The receptionist knows am here if I had something that I can see, like in the GP surgery, that would be helpful.
The physical infrastructure is okay.
They have just called someone and if I was not looking at her I would not know that she is calling out.
Here it tends to be impersonal compared to Solihull. It could be becomes they have high numbers of patients.
They must be a water fountain somewhere but it is not signposted so you would have to ask.
Responded: 25.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Access Booking and Choice Manager.
I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Services Team on 0121 424 0808 of via email bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards
Patient Services
I have only been five minutes and I have already been seen by a nurses. My appointment is not for another five minutes. Staff have also been very good especially my Dr. I am not sure about access to refreshment as I have not enquired.
Responded: 25.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.
It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
Kind regards
Patient Experience Team
I have been suffering for the past few months and there is still no diagnosis. I was referred by my GP and they keep saying blood is clear. I am a single mother and have no help at home and I am in pain. I have pain on my side, my fingertips are numb, a same for my legs, my son is only young and worry but am not being helped. I just want to know what the problem is. It is disappointing where you seat here for 8hr and there is no conclusion. Two weeks ago I came here at night and was in massive pain. I could not even sit down and I waited 4hr, not even given pain killers. Not give information on how long wait will be, you just wait for your turn. It is worth waiting if you get a diagnosis but frustrating if you get nothing. You can sit here for hours.
Responded: 25.01.19
Dear Anonymous
Thank you very much for your comments regarding your recent experience at Heartlands Hospital.
I am sorry to learn that you found your experience to be disappointing and extremely painful.
I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.
Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
We look forward to hearing from you.
Kind regards
Patient Experience Team
I have had a fall and they have carried out an xray and found I have a fracture.
I have just waited in the xray room and don’t want to wait here as well, in this waiting room.
I want to go home. I have put up with this pain, I can do it until I die. The seats could be better. I am worried that my carer’s have somewhere to go and I am inconveniencing them, I don’t have faith that they will see me in good time. I feel really agitated. There is no coffee drinks machine unless you go to the new built part or the hospital. Signposting is not bad and they do let us know how long we have to wait.
Responded: 25.01.19
Dear Anonymous
Thank you very much for your comments regarding your recent experience at Heartlands Hospital.
I am sorry to learn that you found your experience to be traumatic and painful.
I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.
Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
We look forward to hearing from you.
Kind regards
Good facilities for children, but difficult to hear when calling their name as there is no public announcement and the children’s section is away from the clinic.
Friendly staff
clean facilities
Responded: 25.01.19
Dear Marie
Thank you for taking the time to post your comments regarding the Children Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team.
Kind regards
Patient Experience Team
My child who is three years old has a severe global developmental delay and a rare neurological condition. She is under different consultant care in different hospitals. When she was 10 months old I noticed that there was something wrong with her hips. She has since been seen by physio, and also Heartlands Hospital, where they took x-rays. This was done in June 2016. However we never got the x-ray results. They were never passed to us, or the other consultants at Children’s Hospital who are now treating my daughter. I have been chasing and chasing the results from Heartlands but with no results. It’s like they have just completely disappeared.
On a number of occasions we’ve been given an appointment by letter at Heartlands from my child, however we were never explained why the appointment was given. When we arrive at the hospital they ask as why we are having the appointment, and as I have no idea why the appointment was booked, the consultants won’t do anything. It is a complete waste of everyone’s time!
Responded: 03.12.18
Dear Anonymous
Thank you for taking the time to post your comments, following your daughter’s x-ray and appointment in Heartlands Hospital.
I am sorry to have read your comments regarding your patient experience. If you would be willing to provide further details, as a Trust we would be more than happy to look into these issues. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Yours sincerely
Patient Experience Team
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. They also said that they have to definitely remove my womb after the C-section. I have 5 other children and I even asked the consultant if they could remove my baby and keep me safe so I could look after my 5 other children. The consultant just asked me why do I want to keep my womb, what do I need it for as I already have 5 children. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands. The consultants from Good Hope Hospital even came to deliver my baby at Heartlands as I requested this. I ended up having a healthy baby and I didn’t need hysterectomy either. If I had not changed my care, I am 100% sure the consultant at Heartlands would have removed my womb without needing to do so.
Responded: 03.12.18
Dear Anonymous
Thank you very much for your comments regarding your experience at Heartlands Hospital.
I am sorry to learn that you found your experience to be traumatic. I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.
Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
Kind regards
Patient Experience Team
Last week we received a call from the hospital that our eye appointment for today has been cancelled but yesterday they called again to say it was a mistake you can come tomorrow for the appointment. Poor communication resulting in stress.
Responded: 03.12.18
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Senior Appointments Team Manager.
I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Services Team on 0121 424 0808 of via email bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards
Patient Services
Main problem is lack of space for people with wheelchairs in waiting rooms. There is not enough room for it.
Responded: 03.12.18
Dear Sir or Madam
Thank you for taking the time to post your concern regarding your patient experience at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Estates Team. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind regards
Patient Experience Team
I am treated at Heartlands hospital, very happy with lady doctor very good, read my notes properly and gives good advice, help and support.
Responded: 03.12.18
Dear Suzanna
Thank you for taking the time to post your comments regarding your patient experience at the Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Kind regards
Patient Experience
I was about 12 weeks pregnant when I started bleeding. Because it was my first pregnancy, I wasn’t sure if this is normal so I called 111 through text relay as I am deaf. They advised me to go to A&E. When I arrived at A&E I asked the receptionist to provide BSL interpreter. They said they would arrange this but I didn’t feel very confident about this. I kept asking for the interpreter repeatedly but never got one. When I saw the doctor we had to communicate through gestures so I didn’t really have any idea what was going on. There were lots of people coming and going but no one explained what was going on. They took lots of blood tests and then took me through many corridors in the hospital. I only knew we went to maternity ward as I saw the sign. I was then asked to open my legs and they did examination. The doctor then told me that everything was fine, I should go home and rest and not to work tomorrow. I went home, but after a few weeks as I didn’t feel right, I felt like the hospital had missed something. When I went to see my GP, the doctor looked at the computer screen and told me that I had had a miscarriage. I was in total shock as the hospital never said anything while I was there. Whilst I was in the A&E I felt absolutely panicked as no one explained me anything. They treated me like a ghost and called me the deaf person. They did not address me by my name. This whole experience left me very depressed and as a result I lost my job. I am now too scared to get pregnant again as this experience has traumatized me.
Responded 21/09/2018
Dear Jessica
Thank you for taking the time and trouble to post your comments regarding your experience in A&E. I am concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised.
Could I please ask you to contact the Patient Services Team on 0121 424 0808 or email
uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information in order to respond to your issues.
Kind regards
Patient Experience
Good Service
Response 19/09/2018
Dear Anonymous
Thank you so much for your feedback, we are so pleased that you had a positive experience when using our services
Kind regards
Mrs C Lee
Patient experience
Staff friendly and helpful, treatment explained well, short waiting times. Nothing negative. Seen nurse for blood test purpose.
Responded 19/09/2018
Dear Anonymous,
Thank you for your positive comments its is always rewarding to know our staff are providing high standards of care.
Kind regards
Mrs Lee
Patient experience
Contact has been waiting for an appointment for cataracts for some time. It is now over 6 months since he was first told he would need an operation and he feels that this is as a result of age discrimination.
Dear Anonymous
Thank you for taking the time and trouble to post your comments regarding cataracts appointment. I am concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised.
Could I please ask you to contact the Patient Services Team on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information.
With kind regards
Patient Services Team
My 15 year old niece had constant non stop bleeding for over a year and was misdiagnosed by a particular dr at heartlands hospital. It was put down to hormone imbalance, PCOS, being over weight. She was given hormone drugs which were constantly being changed every time she saw this dr. Her complaints were never taken for further investigation. She had visited a&e numerous times with pain, and weakness. She suffered with dangerous amounts of blood loss. Eventually, an mri showed that she had a tumour on her cervix. This was then removed and examined and she is now a cancer patient awaiting the start of chemotherapy. She is having several scans to check if the cancer has spread. She was showing the main symptoms of rhabdomyosarcoma of the uterus however this dr has failed her, and with the lack of investigation, my 15 year old niece is at a point of making life changing decisions about herself and her fertility. As a family, this has greatly affected us and we would not want someone else to experience anything like this.
Dear Anonymous
I am very sorry to read about your nieces ongoing health issues and her struggles with diagnosing her condition.
Thank you for your post describing your families experience and how unhappy you are with this life changing outcome.
Please may I reassure you that we take any issues raised very seriously, and your comments will be passed onto the relevant department.
Can I please ask you, or your nieces parents to contact us so that we can obtain some more information and investigate your concerns.
You can contact Patient Services on 0121 424 0808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net . Please mention that you have posted this concern on Healthwatch.
Kind regards
Patient Services
On Sunday of march we visited A&E to be told come back tomorrow for a scan, the following morning I was informed that scan on Thursday not Monday, I feel like I wasted 5hrs in A&E. Plus they than transfer me to Good Hope Hospital.
Dear Anonymous
Please accept our apologies for the length of time you had to wait to be treated.
Thank you for taking the time to post your comments regarding your experience at our Trust.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Patient Services Team.
I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Services Team on 0121 424 0808 of via email bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards
Patient Services
doctors and nurses don't care about patients anymore like they used to before. Some doctors and nurses need to be more polite and bother about patients.
Responded 06.07.18
Dear Anonymous
Thank you for taking the time to post your comments regarding your visit to Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.
If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Services Team
NHS Staff were informative but due to the cuts etc. They are overwhelmed, therefore, can't provide the best quality of care. The NHS staff doctors and nurses do try their best to provide good healthcare, however due to cuts they are understaffed and overworked which in turn effects their ability to provide good health care.
Also due to this the waiting time is very long which can discourage people to even go to the hospital and even if they do, the waiting time is 5 hours plus.
Dear Anonymous
Thank you for taking the time to post your comments regarding the care and treatment you have received by the Heartlands Hospital.
I totally agree with you, although I appreciate the NHS is currently under pressure, it does offer a good service.
Kindest regards
Patient Services
I was in Heartlands Hospital for well over a week and spent time on a few wards including 20 and 31. Everything was very good. English is not my first language but this did not hinder me. The staff were all very good and I still got looked after very well. I am very happy with the service and care I received at Heartlands Hospital.
It is a pig to park at Heartlands hospital. Overall it is fine. If I need to attend A&E then I come here as it is my closest one. They are good and take care of you.
The oxygen unit at Heartlands Hospital is lovely. It is the unit furthest from the door though which seems silly!