Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Haslucks Green Pharmacy


Possibly time to use a new pharmacy

The recent service provided has not been great and there has been a real decline. They seem to keep prescribing different (possibly cheaper) brands of medication that I have had issues with. I experienced severe stomach pain after they dispensed a different brand of medication that I had been on for a long time. They also recently dispensed medication without the correct applicators and told me that I had to take it up with my GP, which resulted in a lot of back and forth to get the problem resolved. I do not understand why a repeat prescription for the same medication would all of a sudden not supply something that I had always received before. I think that it may be time for me to use a different pharmacy.