"No fit for purpose"
I have spoke to a doctor about my sleep apnea in 2024 over 2 years and she said she have referred me to the sleep apnea hospital. I have been checking every 2 weeks and calling for the 2 years, a week a go in January 2026 the receptionist told me that the doctor didn't do the referral. The other week I went to see another doctor who referred me to the sleep hospital but refused to refer me to a private hospital as I requested. These doctors are Jokers please avoid them.
"Terrible to get an appointment"
Terrible accessing appointments. To access them online you have to put all your symptoms in. So if you want medication you have to put the symptoms in for it, like hypertension and then that can lead to the system telling you to contact 111 or 999 but all you want is your regular medication. I had to argue with reception over a medication check as they said she didn't need a check but the pharmacy had said she was due a rapid health check. I had to keep telling her a clinician had requested a full medical check and review. They said they would get back to me and they didn't. I booked a nurse appointment finally but ended up seeing the GP. The reception staff act like barriers and take it upon themselves to make clinical decisions. You get constantly blocked. She did finally get follow up appointments which were needed. But the time it takes and the arguing to get it is terrible.
"Fantastic as always"
Fantastic as always, communication is good and everything is explained thoroughly. It was easy to book in advance as a link was sent to me to book which was easy to do.
"Delivery is free to my home"
The pharmacy attached to this GP is quite good as they deliver my medication for cancer to my home. Good and supportive staff. The delivery is free as well which is amazing.
"Easy access online"
Good because it's online and it's easy for me to use. I can book appointments straight away. I see different doctors but if I request a lady GP they adhere to that. They listen and are very good, the nurse too.
"No faults with them"
They made an appointment to discuss my MRI results as I've been having pains. I was sent quickly for the scan but waited a long time for the results. I also come here for my diabetes and the staff are good, very nice people. No faults with them.
"They're good in there"
They're good in there. The pharmacy is okay and they let me know when my medication is ready which is good.
"Easier now they have online systems"
Before it was bad when it was telephone only but now you can do it online and it's easier to get appointments. They don't do weekend appointments which would be more helpful. The reception staff can be moody but one of them is lovely and bubbly.
"Worse than before"
Worse than before, you don't get appointments online when you try to book and that's the only way to do it.
"Fine booking appointments"
It's fine to book appointments and you can get same day or within a week depending on the situation. The telephone system used to be a nightmare but with the new online system I'm guaranteed an appointment.
"The online system is hard"
It's hard to get appointments online, by the time you have finished filling in the form all of the appointments are gone.
"The online system takes so long"
I wish I could book over the phone as online is so long when you just want to see or speak to someone the form takes ages. I call them and they just send a link.
"Could be more helpful"
The pharmacy wasn't helpful and didn't have the prescription so I had to go back into the GP and then come back next door. They could be more helpful.
"Ridiculously easy to get appointments"
Ridiculously easy to get an appointment. I submitted form online and they called me back within 1 minute and offered me an appointment the same morning.
"Parking is a nightmare and so is the website"
The website isn't great, and when you try to get through on the phones it just rings out. It's not great. They tell my mom to fill in a form online and she can't do that. Some reception staff are friendly and you can call and they will fill it in whilst on the phone but others aren't helpful at all. The website isn't user friendly. The parking is a nightmare here too.
"Going online is a struggle"
I have to go online which is a struggle. They send you a link and you fill in a form which is very difficult for me. The GPs and nurses are good. All of the reception staff are very nice. I just find the online system difficult.
"Going online is a struggle"
I have to go online which is a struggle. They send you a link and you fill in a form which is very difficult for me. The GPs and nurses are good. All of the reception staff are very nice. I just find the online system difficult.
"Had to wait two days for a severe infection"
They don't give you same day appointments. They gave me one for 2 days later despite it being for a severe UTI. The online system is okay. Reception are nice and the nurses are very good but they should give people same day appointments with severe infections instead of making them wait.
"Made me wait 3 days"
The pharmacy made me wait 3 days for medication for a UTI which wasn't good.
"An okay GP practice"
The practice is good and is right on my doorstep. Online system is a nightmare however, you go round and around. It asks you the same questions, I find it pointless. The system is just a nightmare. I wasn't happy with a diabetes check outcome today either as they wont try a different medication for me. They tell me no bread and no sugar. Told me to eat bland food, that doesn't work for me.
"I don't like the online system"
I filled in the form online and it froze so I called the reception and they said I filled it in wrong. I don't like the online system.
"Excellent"
It's excellent, alright, no problems with them at all. I can get appointments. Receptionists make it very easy.
"Very good"
The pharmacy here is very good. They're brilliant.
"Very good, excellent care"
Very good, excellent care and everything is good. Very happy with the system and the staff. It's very easy to get appointment.
"The system works well"
Quite good. I access them online and they get back to you by text or call you. They say come in or you can have a video call which works well.
"Getting an appointment is always difficult"
Tell us to book online. Getting an appointment is always difficult.
"A good pharmacy inside"
The pharmacy is good. I order repeats and it's ready for collection within a couple of days.
"A long process"
It takes a long time to get through to them. It's a long process to fill in forms and takes a while to get back to you and then you don't feel like asking or bothering.
"Not very accessible"
It's hard to try getting appointments for anything minor like suffering with headaches. It's hard to get referrals too. They don't seem to help you that much. It's not that accessible.
"It is difficult to get an appointment"
It is hard to get appointments sometimes. They don't pick up the telephone calls and it is hard online to get an appointment. You have to call the next day when they say it is fully booked. You just have to wait for an appointment to become available.
"Respectful, good staff"
I can book appointments online and on the phone. I can get emergency appointments with them. They look after my diabetes and the staff are good and respectful.
"Improved due to the online system"
Appointments used to be very bad but now everything is online its improved. If you can't use the internet there's no point for those people. I don't use them that often.
"This is not a minor issue — it is a serious one"
Unbelievably incompetent and unhelpful
"Very poor service"
My sister got an appointment after trying for 3 weeks. Very poor service.
"Long time to get through"
It takes a long time to get through.
"Never answer phone"
Was on the phone for 50 mins, call was never answered, kept saying I was number 1 in queue.
"Better with the new system"
It's better than before, it's easier to contact my GP since the new system was implemented. The GPs are really good and so are the receptionists.
"They were good"
They were good, they would always see me. I never had any issues.
"A good pharmacy"
The pharmacy is good and have my medication and they get them sent. They're always polite and friendly.
"No appointment for breathing difficulties"
They're okay but you talk to a different GP each time and they have different opinions which isn't helpful. I was having breathing difficulties and they refused to give me an appointment. So I called 111.
"They're average"
They're average, sometimes you can't get an appointment. When you ring your number 27 in the queue and then put through to a different line. You wait a long time and then it cuts off. Sometimes when you get seen, they're alright but some of them are rude and then the GP tells me I'm late.
"A nightmare"
A nightmare, I can't get appointments and it's different doctors. It's very stressful. I select a call back and they never do or they put the phone down on you.
"Well stocked."
The pharmacy inside is good. Very well stocked. Well informed chemists.
"Tormenting and torturuos"
A doctor in handsworth medical centre told me ive had acute liver issues then since then ive fount out she works with the mother of my kids mother to make sure i don't get treated
"Awful appointment system"
The telephone appointment system is awful. I call at 8AM on the dot and I'm number 80 in the queue. By the time you get a call back all appointments are gone. You can't walk in for appointments. Also child anxiety concerns are not dealt with promptly. You have to wait months to get support.
"Very good"
The pharmacy attached here is very good. I have used them many times and they're never too busy.
"Never have any issues. Good"
They're good. Never any issues with them. I went a couple of weeks ago for blood tests and I was seen on time. It was easy for me to arrange and they followed up with the results quickly. They called me not long after.
"GP refuses to help me"
Hospital discharge letter requesting GP to arrange endoscopy. GP told me, "No, you'll have to start from scratch with me". I've been asking for help for 15 years with menopause symptoms. However, after an operation I was prescribed iron tablets by the hospital consultant where dosage is dependent upon menopause status. GP asked if I had gone through the menopause. I said I didn't know because I use Mirena coil with no period for over 25 years. Initially GP refused me a blood test. Then said would call me back when he'd checked whether I should have a blood test. I was then given blood test. However, I still struggle with menopause symptoms for which the GP refuses help.
"Unhelpful prescription review"
Prescription Review. This was done by the GP's/Medical Centre Pharmacist. There is a trend in parts of the medical community to remove Prescription pain medications from patients. This was initiated by a group of psychologists who have given many lectures, written papers and podcasts on the matter. Which is basically, 'Mind over Matter'. This is that the body is overreacting to pain or perceived pain. This can be seen by patients, at best ill-conceived and at worst, 'gaslighting' and trivialising the lives of patients living with pain. I nonetheless was prepared for the appointment as this has now become an unacceptable trend with this GP service.
The Pharmacist went through my prescription list (14 medications). The first was a pain medication and the Pharmacist spent some time (5 minutes) talking about the medication. The Pharmacist was patronising and bullying. I was asked several times if I had read the medication leaflet. I finally explained my job role and post graduate qualifications and that I could not only read the leaflet but fully understand it. Pharmacist then quickly went through the other medications until they got to another pain medication. The Pharmacist did the same again. I explained what debilitating conditions they treated and that they were prescribed by an NHS Pain Management Consultant. I would not have been able to go to work or even get out of bed on most days without these medications. We finished the list.
I told the Pharmacist that I was having reactions to a blood thinner and could I be referred to a specialist. The Pharmacist said no. I said that I did ask the receptionist whether the Pharmacist had the GP Practices' authority to refer me to a specialist if necessary to which I was assured of. I did request a GP for the prescription Review because I was having issues with the blood thinners. I informed the Pharmacist that this particular blood thinners (using the Pharmacist's own words regarding the pain medications on my list) Is 'very dangerous'. The Pharmacist then stated they would get a GP to call me. A GP phoned 3 days later and agreed the referral to haematology.
"Excellent staff but very busy"
Very busy and difficult to get an appointment. The GPs and nurses are excellent though.
"They were good, no issues"
I was previously registered here but it was too far from my home so I changed GP. I never had any issues when I went as I didn't have to use them often but they were good. Just too far away.
"More efficiency needed."
They need to be more efficient in answering the telephone. They need to go back to the systems they had before covid.
"Helpful and friendly"
The pharmacy staff are very friendly here and also very helpful.
"GPs don't engage or listen"
I can never get an appointment and GPs are not helpful. When they see you they rush through the things. They don't try to engage or listen to you.
"They don't reply or answer phones"
They don't answer the phone or reply back to emails. I always have an issue with repeat prescriptions.
"GP and nurses are amazing"
Over the years they have provided excellent care and treatment. The GPs and nurses are amazing.
"I recently attended for a routine blood test."
Reception staff very polite friendly and helpful as ever.
Health Care professional so careful and attentive as she always is. Thank you.
"Excellent"
The pharmacy here is excellent. Excellent staff.
"Busy and rude reception staff"
Very busy at all times. I just can't get an appointment to see my GP. Reception staff are rude.
"Very nice GPs"
Always have to wait for a week to get an appointment. GPs are very nice and helpful.
"Slow"
They take a long time and are very slow.
"Video call appointments."
It's very hard to get appointments as the waiting time is very long. I did a video call with my doctor, which was fine.
"Much better than my old GP"
They're much better than my old GP practice. They will see me and make appointments as and when they can.
"No consistency with staff."
Difficulty in getting them on the phone. No consistency with GPs. Every time there is a new face. The reception needs more training.
"GP is rude and hasn't sorted the request"
Upon my discharge from a 4 night hospital stay I was requested by the hospital consultant to contact my GP to request colonoscopy. I had a telephone appointment with a GP and 'attempted' to explain the situation. Firstly, the GP kept interrupting me when I was talking... I explained I was in hospital whilst on holiday in Cornwall. I explained the treatment received, diagnosis and prognosis. Unfortunately, I had to ask the GP to allow me the opportunity to, 'talk, insofar as to read the discharge letter'. The GP retorted, abruptly, "Well you gonna have to start from scratch with ME!!". I was left in tears. I submitted a written complaint to the GP practice. This was last October. I am still waiting for the colonoscopy! The GP was very rude towards me and in fact the hospital consultant as it was their discharge letter (request).
"Difficult to get appointments"
They are hard to get an appointment with. They did see my daughter and referred her to the dermatology. They originally referred to Sandwell but they said there would be a 35 week wait so I called and asked if there was a shorter wait somewhere else and they gave us a cancellation appointment.
"Medication is ready quickly"
The pharmacy at the surgery is very good and helpful. Good advice and they get medication ready quickly too.
"Difficult to get an appointment."
Difficult to get appointments and they send me to other surgeries which I cannot get to. I don't know if they have changed their policy as it used to be easy to get appointments.
"Picked up my symptoms quickly"
My GP picked up the symptoms for the stroke quickly and referred me to the hospital urgently.
"Very satisfied with my GP service"
Very satisfied with the GP service. I can walk in and get an appointment. They are very good.
"Hard to get through & get an appointment"
They're okay, well the doctors are okay when you get to see one that is. They don't assist over the phone. It's hard to get through and hard to see the same doctor.
"Good access, polite staff, great"
Registering with them was pretty seamless and getting an appointment works well. They offer nurse or doctor which works for me. Good access, polite staff, great.
"Take myself to A&E instead"
It's hard to get appointments over the phone. You can't go there and make an appointment it all takes too long. I end up taking myself to A&E because if I am sick, I'm sick. I'm not waiting around to get sicker.
"Can't see a GP"
The GP's are like ghosts, you cannot see them nowadays.
"Waiting times are hard but amazing doctors."
Quite hard. I phoned early in the morning and they may or may not have an appointment. They tell me to go to the walk in centre. It's hard if you need a blood test. You don't know if you will get through to make an appointment. Doctors are amazing and treat you well. It's just waiting times for appointments.
"I wasn't diagnosed properly"
I was not diagnosed properly and had to go to A&E.
"Very helpful and satisfied."
Very helpful and satisfied by the care provided to me and my family.
"They are okay"
They are quite okay whenever I have gone to see them.
"Not good."
Not good in general but for a particular issue they were good. They advise us to call at 8am, number 25 in the queue and won't make advanced appointments. Call back and they said they'd refer us onto the chest clinic. In general I struggle for myself and my kids.
"They have an amazing staff"
Difficult to get an appointment but they have an amazing staff.
"Slow in response"
Very difficult to get an appointment they are very slow in response all the time.
"Supportive GPs"
I have been a patient at this surgery for over 25 years and have always found the GPs to offer excellent patient care and support. They actually listen and try to address patients concerns. They are also willing to refer patients where necessary. It can be difficult to get an appointment but this is true of the majority of surgeries due to external pressures.
"They will never call me back"
Tried to arrange blood tests, said I would need to wait for a CTP to arrange that and couldn’t do myself. They will never call me back or send a message telling to come for blood tests. Son was sick called the GP and they said they will call in 30 minutes. It took 2 to 3 hours to call back. So ended up taking him to walk in centre.
"Difficult if you call"
Difficult if you call, stay on line for 1 hour. Can’t pre book have to keep calling all the time.
"They are good"
They are good. I had skin condition and they gave me tablets, creams, conditioner and shampoo’s. gave information on how to use it and how long to use it and to go back for an follow-up appointment to see how it is healing.
"They are really not good"
They're not good. I've been waiting 6 months for an appointment at the hospital. It takes ages to get through and get appointments. It's really hard. They are really not good.
"Don't think they're treating me properly"
It does take a while to get through sometimes and because of the many doctors, you don't see the same one all of the time. I've had a long term issue which I don't feel they are treating me properly for.
"Phone is rarely answered. App doesn't work"
Recently suffered a heart attack and need to able to access healthcare quickly. Downloaded the app to avoid the stress of phoning at 8am. No appointments available through the app. I tried to send them a message through the app but the practice has disabled messages.
I'm quite tech savvy and believe that they deliberately making it difficult for patients to contact them. No email address supplied for practice manager.
"Delay with appointments"
Delay with appointments. Clean and quite however don’t allow patients to come in regularly. Good communication and interaction.
"Hard to get appointments"
Hard to get appointments sometimes, which puts everyone's health at risk. But when I do get through, they are really good. To speak to them just takes a while.
"Need more staff"
It's really difficult to get an appointment. Trying to get a repeat prescription is also difficult even though the pharmacy is on site. The communication is not good. You call up and the queues on the phone are too long, they need more staff. They are however good when you get through.
"Is it customary patients wait an hour"
Is it customary for patients to wait on the phone in a queue over one hour, the Gp phone number isn’t a free phone. I’ve now been waiting over an hour it starts at bein in the queue over 30 & over an hour later I’m at position no28, how is this legally possible to run up my phone bill because I need my medication sorting out.
"I want to know what’s going on"
I went for appointment for my twin daughters and interpreter was not booked and I needed interpreter for myself because as a father I want to know what’s going on.
"There was no interpreter"
I went for diabeties and heart review and booked interpreter 2 weeks before going for an appointment but when I reached for appointment there was no interpreter. This has happened 3 times.
"Absolutely Rubbish"
I have been a patient at this surgery over 20+yrs & in the last 10yrs standards are down the toilet. Today for example, I rang for a Gp call back at 8:20am & my call wasn’t answered for 40mins, THEN I was told there’s no more appointments & I’m to call back after 3 o’clock, I’m now on the phone 1hr 25mins, this is NOT normal OR acceptable. I’ve been soo loyal to the surgery but it’s wearing thin.
"Can’t queue up"
Can’t queue up. You have to phone them to make an appointment, then they call back. It takes long to get through to the GP. Give 3 calls to make sure.
"It is impossible to get an appointment."
They have introduced appointment by phone only, It starts @ 8:00 am. I have rang @ 08:00 on 3 consecutive days, I get placed in Queue, they ring back to say all appointments have gone. No idea how many appointments they actually have as you cannot ring any earlier and all appointments are gone even when you are placed in queue @ 08:00. Why cant they give appointments for following day.
"Such a hassle"
I have to go all the way here to get a blood test. It's such a hassle and so far away. Needs to be something quicker.
"Not great"
Not been great. Told to ring at 8am in the morning and its taken months for a blood test. They use the telephone system as an excuse.
"Very difficult to get an appointment"
Very difficult to get an appointment all the time. Long wait on phone and line drops after 45 mins.
"Very difficult to get an appointment"
Very difficult to get an appointment, trying to get an appointment since 2 weeks, with no luck.
"They are good."
Really good. They have helped me a lot over the past few months. There is some difficulty getting through on the phones. Sometimes I would rather go to the surgery and wait for an appointment, but you can’t do this. But they are good.
"Long time to get appointments"
It's okay, I can get appointments but it can take a long time for my children and myself.
"Can’t get an appointment. GPs not on site."
I have stood in a queue at half seven to be told at 8 there’s no gp on site. It’s demeaning. If I call by telephone there aren’t any appointments. I work so I can’t stand in line. No leeway for those that work and have family.
"I cannot get an appointment at all."
Even if I call at 8am, by the time the call is answered after an hour or more, there are never any appointments left. There are no online appointments and the econsult form is no longer available.
"Diagnosed for cancer really late"
I knew something was wrong and said so but wasn’t listened to and each doctor that I spoke to was different and wouldn’t read the history of my calls and would see each call as a separate one because it was a different doctor
"Selection of services"
I have only been here twice, they have a call back service. I can get appointments and they also run various clinics such as diabetes and respiratory.
"GP hasn't seen me for months"
I can't get to see them basically, they want to diagnose me over the phone. For months the GP won't see me. The urgent care centre say's I need to see my GP but I can't see my GP.
"Terrible"
It's really terrible, can't get an appointment, you call and have to wait for an hour and there are no appointments. They have started using this system where you go to the surgery to wait. People go as early as 6:30am and there is a queue and you can still be told there are no appointments. A lot of the elders have given up getting appointments there because they can't travel there. There is no communication with patients, telling us they are changing or making changes. They offer online bookings but that is not accessible to everyone. When you finally do see a doctor, you can only discuss one thing. They cut you off if you start talking about another discussion. We are considering going private for my dad because he has conditions that when they flare up, they need to see him.
"Refused a service"
They can do ECG's on me but refused to look at my ears because they are not qualified. But they are on the umbrella list for procedures of that service.
"Can't get into doctors"
I have a 22 month old baby and can't get an appointment. I can at 8am and can't get through. It doesn't even ring. Doctors say they are not qualified to do certain procedures, like my ears which I used to get done at Boots, but that's closed. Who are we meant to trust. Hand and mouth disease was diagnosed by my pharmacist because I couldn't get into my doctors. I am being told to see my doctors, but I can't get through.
"Very poor customer service"
I am a recovering cancer patient and can never get anyone at this facility to answer the phone.. When I get a ride to the facility all I get is "we're all booked for today. Call at 8am in the morning " Ridiculous!! THEY do not answer the phone..
"Terrible"
Joined the queue for callback at 8.40am on Friday. No callback received. I called again at 3pm and selected a different option and managed to get through to a human being. She gave me a 3hr callback window for the following Saturday (9 to 12pm)- over a wk later or said I can callback or come and join queue on Monday morning (I work). Joined queue again today and received a callback. Explained why I was calling and was immediately told there was nothing until Saturday - I said my daughter needs tests on her heart and needs to be referred by a GP after taking her to hospital twice last week. She said they'll discuss in their huddle and I MAY receive a callback after 1pm. No suprise it's nearly 5pm and I haven't received a callback. I am baffled as to why this surgery is still operating and will now be putting in an official complaint. I won't be surprised if I don't receive a callback on Saturday either and I don't even know if that will be doctor or will I still have to bring her in to the surgery.
"Impossible to get an appointment"
Impossible to get an appointment. Been trying for six weeks. If you get through all the appoint for today have gone. " Book me in for tomorrow then". "Can't do that ring back at 8.00am". No eConsult form as they've turned this facility off "to manage the number of requests" (!). Phone is the only way. Medication has run out and can't get repeat until I've seen a doctor. Can't see a doctor until I have an appointment. Currently been on hold since 8.00am (it's now 11:13). Having to take annual leave to phone as I can't do this at work.
This has got steadily worse and if I'm not in a unique position then this must put the viability and safety of the Practice into doubt.
"Poor customer service"
Getting an appointment is next to impossible. now they've closed the online form to request a call back. The receptionists are useless. They never give you the correct information and move extremely slowly. Despite the fact that most places have gone back to normal working, they insist on closing the surgery and you have to stand outside and try and speak through a barely open window which means if you go for a rare face to face appointment you end up being late. It's puzzling why they insist on doing this when inside is equipped to deal with patients and there is glass between the reception and and patients. They need to resolve this issue and stop using the pandemic as an excuse to treat patients poorly.
"No way of getting a appointment"
The doctors and nurses are very good but you will never get a appointment the receptionist are wast of time move and speak in slow motion they are a joke and whoever is in charge has not done anything to fix it, probably employing family and friends
"Appointment system is an absolutely shambles."
This surgery does have a few really good doctors if you are select as the chosen one, you are extremely lucky (also has a couple of extremely bad Doctors as well....avoid Dr 'I' if possible as she is beyond rubbish).The appointment system is awful and doesn't make sense. In a nut shell, to get an appointment, you are required to call from 8am (along with the rest of the world....or so it feels like it). My record stands at 365 calls before i got though to request a call back from a doctor. Things should be going back to normal after the pandemic, but you still have to call to request an initial call back first to be assessed to have a appointment in the actual surgery. Most of the reception staff soooo look as though they hate their job and don't have any customer service skills at all. They do look absolutely worn out. (There is actually one proper decent one). The atmosphere in the surgery is gloomy and it looks a bit worn. We the patient are not asking for the world we just need you to make the appointment system easier, treat us like humans and with respect and listen to the patient so you can diagnose us properly. we get told not to go to A and E but of patient are just getting the service and are not being seen. What are we supposed to do. Modality sort it out.
"Mixed Review"
Excellent service using app during pandemic. Telephone consultations with practitioners easy and helpful. Much better than going via receptionist. Prior to pandemic visiting practice could be unpleasant. Queue to check in. Aggressive reception staff because they are stressed, having to help diverse population with many different languages spoken. Some patients aggressive and demanding. Waiting room experience poor, tv screen intrusive, children allowed to run free by some parents, area too small. Medical staff excellent.
"No education on changes at surgery"
Appear to be constantly changing on line contact I currently have 3 apps. Now I go through on line to the surgery - no notification of changes - message always speak to surgery when I have done this it’s met with I will look in to why it does not work. Can I book ... no you have to phone in ... I am already talking to you! Filled in complaint on line and sent to a paid service even though I didn’t know if I needed that service. I wanted to speak to a Dr. I paid for the service, when did they stop referring to hospital ? No education on changes at surgery. They are our service provider ?
Prize Draw Data
"Impossible to get appointment,"
Telephone lines are always busy, you can never get through, cannot obtain appointment, looking for new surgery.worst service ever! God only knows how the elderly folks manage...
"GPS refuse to offer face to face appointments"
Osteoarthritis in knees and lower spine. Progressively worsening over past 5 years. Numerous 'telephone' appointments as GPS refuse face to face. Now GPS avoiding telephone appointments. Takes between 30 minutes to 1 hour 20 minutes, constantly pressing redial from 0800 hrs to speak to a receptionist. You may then be offered a same day telephone appointment being stage 1 of the sifting system seemingly now in place. GPS do everything to avoid offering a face to face which is the next stage. I have had numerous xrays and MRIs over recent years that had identified substantial wear and tear in my right knee. Unable to bear weight on this knee the other knee has been overcompensating, resulting in the same in the left knee. I completed an, 'E Consult form, detailing my inability to stand without experiencing such severe pain that I am drenched in sweat, feel nauseous and faint. I requested: a call back/ phone consultation with a GP; referral to orthopaedic surgeon; and wheelchair assessment. A GP responded via email: instructing me to contact the hospital to chase my rheumatologist referral which is nothing to do with my arthritic knees. That was the GP response.
"Dreadful"
This practice is beyond disgraceful it is extremely difficult to get in contact with you never get a call back their online call back service does not work and the reception staff are rude and you can hardly understand them
"The reception staff are rude and unhelpful"
The Doctors are very good but the reception staff are rude and unhelpful.
"Terrible Doctors"
They have no care for their patients
"Terrible Doctors"
They have no care for their patients
"Ignored / disrespected a Disability"
We called to arrange a call back, admin would not allow the call to be taken on a different phone despite us explaining the caller herself has no use in both hands/arms at present thus better on her mums phone!! As a result the call was not made or received and the client was left without a call!
Admin staff must be trained with listening skills to respect the sick as persons will only contact if they are sick/ need to.
"very poor experience"
Trying to book an appointment is a nightmare,phone lines are constantly busy,not even any online appointments available. this practice show no empathy to patients. what are patients suppose to do if can get hold of no one,what is the point of this practice when doctors are not even there.
"STUPID LITTLE RATS"
NEVER BLOODY ANSWER THEIR PHONE, THE NUMBER DOESN'T EVEN WORK AT LEAST UP DATE YOUR CONTACT NUMBER!!!
"Repeat medication"
Due to government requesting over 70's and high risk groups to self isolate I request support to do this. What a waste of time. After 3 phone calls, I got 1 months medication leaving me at high risk of being a fatality in high risk group. Am so discusted with the lack of support to facilitate this. Will be contacting the surgery to take this further. What a disgrace.
"Poor, telephone either does not work or is busy"
Everytime I have tried to call in either their telephone does not work or it is continuously busy. I have been trying everyday for a week now and cannot make it for their 8-8:30am walk in as I have a two year old.
"Rubbish"
When u phone they never answer and when they do they say sorry all appointment are gone within 10 mins
"Rubbish"
Whenever I try to contact them you can never get an answer in the phone. You could be waiting upto an hour to get through even then your problem doesn't get solved. Tried to access online portal even that keeps reading error. Spoke to a member of staff and they didn't know anything about it. Absolutely shambolic.
"I’m waiting for my callback"
Oh but you can’t call them back because the phone is off the hook. Request a call back at 9:50 it’s 10:15 and NOTHING. I am stressed I am flipping angry I booked an appointment yesterday, as they told me months ago they only release appointments on the day only to find the appointment is next fudging week. I cannot stand this medical centre. Sick of these doctors taking home a flipping wage for sweet nothing
"Vaccination appointment a fiasco"
I went for a vaccination appointment just to be told that i can't get the vaccine
"Attempted to book an appointment"
I could no get through each time, whenever calling the surgery it said user busy for a bout an hour. When booking online the doctors did not call either, leaving me without an appointment for even longer. Reception staff did not help and we’re rude
"Doctors don't seem to care."
They just give you pain killers and go. If they don't work they give yoh stronger stuff
"TRYING TO BOOK AN APPOINTMENT FOR THE 2 WEEKS"
RECEPTION STAFF UNFRIENDLY - WOULD NOT BOOK APPOINTMENT. WITH THE DOCTOR I WOULD LIKE TO SEE - KEPT SAYING NO APPOINTMENT AVAILABLE
"Doctor is rude. Disorganised"
The doctor was very rude, aggressive and dismissive even though she was the one who turned up 40 mins late and we had to wait. The reception is ridiculously disorganised with people not communicating and nor do they know what they’re doing. To make matters worse, you can’t call the reception. All calls are diverted to a call centre however, one 4 different occasions I’ve been waiting over an hour and still couldn’t get through which begs the question, does this call centre exist?
"Issue with repeat prescriptions"
Been on repeat prescription for 14 months (28 day supply). Every single month they forget to do. Every month I have to chase prescriptions, between the doctor and the pharmacist. I have actually seen the pharmacist fax it to the practice but they say they haven't got it. For last 3 weeks I have had to have 7 days emergency supply of my medication. Can't handle basic repeat prescriptions.
I have given them at least 7 change of address forms and they still haven't updated it, I've actually handed the physical form to the receptionist.
"Very kind and reassuring"
Very kind and reassuring and non-judgmental. Easy to get an appointment without big fuss.
"Getting appointments is hit and miss."
I can't book appointments online as I don't have enough memory on my phone for the app. Getting appointments is hit and miss. When you at 8 am you get through, and when you do, all the appointments are gone. Some of the receptionists are really pleasant but with some you feel you are just bothering them. They can be sometimes rude. Doctors seem really good.
"Shallow understanding of Mental Health Issues"
Better than other treatment I have received from GP’s for mental health support. Health care professionals not surprisingly, but disappointingly, don’t seem to have a good understanding of depression. Other than that it means prescribing antidepressants and referring to a mental health service that offers some sort of therapy. I have had worse GP did not know what the leading mental health charity “Mind” was. Didn’t feel completely listened to and GP made assumptions. Good in terms of medication prescribed, increased when needed and monitored. Extreme difficulty in making appointments with surgery, waiting 45 / 50 mins when you are depressed and have no motivation is not good enough.
Moving from Birmingham to Coventry and back to Birmingham, I had no continuity of care for my mental health and had to start all over with referrals / explaining myself. Also no united understanding of high functioning autism / Asperger
"Difficulty with appointments"
It is very difficult to get an appointment as a student at BCU, as you can only book an appointment by calling Handsworth Wood Medical Centre. However, they rarely answer the phone and when I have left voicemails I have never received a phone call back. It is not easy to go to the medical centre itself, so my only option is to call which often does not work and is a waste of time.
"Needs inspecting"
It has gone downhill. Modality has brought this surgery to it's lowest level yet. Some Doctors (Not ALL) cannot cope with so many patients are prone to forgetting, misdiagnosing, assuming, lack of care & attention to patients, refusing to talk about more than one complaint per visit because MODALITY set that preference. So if you have 5 complaints you have to make 5 appointments or 2 double & 1 single appointment, concidering you cannot get through to the reception to book an appointment because everyone is told to ring at 8.30am & then when you get through an appointment is weeks away. There are too many patients at this surgery. I wonder if anyone from Modality is registered here. It is a shame this once fabulous surgery has come to what it has now. Absolute chaotic management. Needs a thorough inspection & I shall be forwarding all the reviews & complaints on Google & here. I have too many complaints to share here!
"Two years wait for hormone therapy"
The GP refers trans people to gender clinics knowing they will have to wait at least two years for hormone therapy. They should prescribe bridging hormone so trans people can get hormone therapy while waiting as its essential for their mental health.
"very difficult to get the appointment"
takes far too long to get through and speak to staff and very difficult to get an appointment.nearly all time I have to ring for a same day appointment at very short notice.
