It can be very difficult to get appointments for myself but it has been quite easy to get appointments that are pregnancy related. I have also never had any problems getting appointments for my children.
Good. They're good in general and don't keep you waiting. They give good advice.
Very hard to get a appointment especially how the reception thinks there medically trained. Tried to get a appointment to be told 2 times to ring 111. Been misdiagnosed a few times had to pay private the place has gone right down, too many patients.
I phone and can get through. I have no issues making appointments. The doctors and nurses are good when you go in to see them.
Sometimes tricky to get appointments. Especially over the phone. No bad experiences with staff though.
It's very difficult to get an appointment. You call in the morning and the appointments have all gone. They say go online but I find that difficult or there are no options. What do they want us to do if we can't see a GP or the receptionists are blocking us from getting appointments.
Rubbish. I could never get hold of them or see them to get an appointment. They just fob you off. Receptionist will say it sounds like it's viral and I think well where is your medical degree then.
I have tried to speak to the GP for my mental health. I don't trust them though. I asked for help but they are no help. It's a headache to make appointments. You can book online but you have to wait days and still don't get any help. I have changed GPs a few times but everywhere seems to be the same.
I can't complain even though it's difficult to get appointments because it's online. They give you plenty of time and listen to you.
They only see me for my diabetes and nothing else. They put me on Mounjaro which was good.
I love my GP. They have good information about all services and have opened up more groups. You can ask them questions.
I made an appointment over the phone and they gave me one for the next day. I was prescribed medication but they didn't help. The staff asked many questions. The service was good but should have referred me for further tests for allergies.
Not very good. I can't understand why when you ring up you get someone asking a lot of questions on the phone and then they say they will ring you back, which they did after an hour. I think they're getting worse.
With a BMI of 46, with high blood pressure and being told I needed to take statins, my GP told me I was not able to have mounjaro or wegovy. Very short sighted in my opinion, he also suggested it would probably be 10 years or more before it would be available on the NHS. I have limited funds but have rearranged my finances to fund mounjaro privately, things I was doing to help my mental health have had to stop to help fund this, my mental health is now suffering. The support is terrible.
Like the online triage system. Ability to say about your needs and option to supply photos. Fair system. Often able to see same GP
This is a good surgery. They help manage my condition with regular blood tests and medication. I can get appointments when needed and the doctors listen to any concerns I have. They explain things well when anything changes.
They are absolutely rubbish. The appointment system is hard to access, those who are not tech savvy or do not speak good English must really struggle. They are good at making contact initially but there is a lack of continuity and follow up. I also recently noticed they have no toilets downstairs and this isn't signposted which may cause issues.
With a BMI of 46, with high blood pressure and being told I needed to take statins, my GP told me I was not able to have Mounjaro or Wegovy. Very short sighted in my opinion, he also suggested it would probably be 10 years or more before it would be available on the NHS. I have limited funds but have rearranged my finances to fund Mounjaro privately (things I was doing to help my mental health have had to stop to help fund this, my mental health is now suffering) - support is terrible.
My partner took a photo and had to do a phone call and fill in forms and got fed up with it.
No good. You try to call and you're calling for half an hour and then they tell you to go on the website to make an appointment. It feels like you have to take care of yourself. They tell you to take paracetamol. I have high blood pressure and they don't prescribe anything. You call and you don't hear back from them.
I had a procedure done at Solihull Hospital last week. I've got an open wound that need dressing changed daily, was unable to get appointment with the surgery for a nurse to change the packing/dressing.
Was advised to go to South Birmingham Urgent Treatment Centre, 40 minutes away from my surgery. Disgusting aftercare treatment.
They're good and I can get appointments easily. I use the phone as the online system is tricky so I don't use it. It gives you too many options so I prefer to call.
I don't contact them much but when I do they are very helpful in general. I did recently have an issue where I couldn't contact the midwife and it just kept going through to voicemail which I found very difficult. My midwife seems as though she is just ticking the boxes. When she was on leave the cover was great and they were very informative.
I needed to see my GP to discuss stronger pain relief for my osteoarthritis, along with test results suggesting I should be taking statins and metformin. I followed the surgery’s orders and completed their (inappropriate) online form. I advised that I did not require an urgent appointment but a routine one. The reply was that yes I did need to see the GP (triaged by a GP) but they didn’t have any appointments and to get in touch again in 3-4 weeks.
I don't even bother calling them. It takes a long time to answer and then they say they're fully booked. I don't know anything about booking online.
To get an appointment, either go into surgery OR try their automated system (& good luck)
It probably works for regular patients but for occasional concussions………
I used to see the same GP but he is retired now and now we see different ones. The staff are helpful and do their best given the circumstances.
I went for covid jabs and they were brilliant. No issues and all straight forward.
They gave me a same day appointment after triaging my online form.
It takes a long time to get an appointment but the staff are helpful.
Everything is positive and I have no complaints. I do sometimes struggle finding an appointment though.
Most of the GPs are locum and they took 4 months to make a referral. There is no continuity of care and you start from scratch at each appointment.
The GP is good at authorising repeat prescriptions and getting them sent over but the referral they made took ages.
You can never get a same day appointment. The call back service is useless. They make you wait for ages to see a doctor but if you are 10 minutes late they don't see you. Poor medication option provided.
They're alright. I can get appointments and they're good at following up with things. Great with getting appointments. The staff are alright too.
Very good and helpful doctors and nurses. I can get appointments easily.
Excellent care, treatment and support provided to people of Hall Green by an excellent team of professionals.
Awful experience. It is very hard to get an appointment and there is no proper communication from them. I have tried complaining to the manager but it was no use.
You can't book at the surgery anymore, everything is online and app. I can't use a smartphone.
They have always provided excellent care and support to me and my family.
You keep going through different channels and you can't get through to talk to someone. Then you don't speak to anyone medical you have to explain it to someone and they pass it on so you just don't know how much they are told. I want to get through to someone who knows what they're talking about. They have put me on repeat prescription that I don't need. Eventually after asking them they cancelled it. The GP blame the pharmacy and vice versa.
It used to be great but now only a designated GP works 1 morning a week so you have to see whoever is available. I tend to stay clear. They don't bother me so I don't bother them.
Very satisfied with the care and treatment provided over the years.
Good but I have problems with getting appointments. The staff are okay and helpful.
It's easy as you access it all online which works for me. I can get appointments when I need one and they give me one to work around university which is good.
They're okay and I can get appointments but they're usually on the phone which isn't always helpful when you need to be physically seen.
It's fine. I can get appointments and the GPs are helpful.
They are very slow and there is no continuity of care.
No appointments at all. I have not seen my GP in the last year.
The appointment system is long and I can't go in to book and can't get one on the phone. I never see the same doctor either.
One of the receptionists will terminate your call when she wants to. She is rude, has zero compassion and shows no empathy or regards to the patients needs. Will hang up the phone on patients.
No appointments at all. The staff are rude and unhelpful.
They gave me the wrong blood forms so I had a wasted visit to the hospital and had to chase them for another form.
Not too bad but it can be tricky getting an appointment. Trying to get a referral is also tricky.
Excellent GP service. They offer a range of services. Very helpful and supportive staff.
Provided excellent care and treatment for my asthma. They referred me for further treatment.
Poor reception team and unhelpful GPs. They took ages to refer my mother for suspected cancer.
Can't get appointments. Can't get them on the phone.
A good GP. I took my daughter there and they helped me. Very good.
You can get appointments but it takes a while.
I can get appointments but it can be difficult to get children one. I call them but they don't understand me.
An awful service, can never get an appointment, for me or for my children.
You go online and they ask if you if you need to see a doctor that day then they get back to you. The online service is very good for my son and his complex needs. I see the same GP each time and it works very well for us.
My GP linked me up to mental health services 10 years ago and in a way she saved me. They are still very much accessible to this day. They have been excellent when I need them.
The service is fine
I'm happy with them but it's difficult to get appointments.
For me GPs are excellent. The only issue is to find parking.
I usually just do everything online which works well for me and the kids. I just go online, fill in a form and they get back to me quite quickly, even quicker with the kids.
Horrible. It's gone from bad to worse. The receptionists don't deal with appointments, you have to go online. I can't use it that well so I would rather speak to someone. Then you do call and you have to discuss the problem with a receptionist. I don't want to tell them my issue, especially when it's a male receptionist and your discussing women's issues. I'm not precious about it but they are only going to check with a doctor to see if I can have an appointment so why I can't I just speak the doctor myself. They don't give suitable appointment times either.
Alright. It's too big. The staff are good. It's trying to get an appointment is the issue. The care is good when I do get an appointment.
No appointments at all. I have not seen my GP in years. Poor communication and rude staff.
I'm satisfied with my GP. They listen to me every time. There are no delays in appointments. The staff are very good. They give me special arrangements for my disabled children. A very good service. They arrange monthly carers day for us as carers and they are so welcoming and supportive.
It's hard to get an appointment. You call at 8AM and put in a queue but they offer a call back service. Then you have to try again in the afternoon. If you have no luck it's the next day. When you get an appointment the care and staff are great. It's just trying to get one.
The are running beyond their capacity. They need more GPs and nurses, and customer services courses for the reception staff.
I have only had one appointment here but the care has been good so far.
They are horrible. I was with them for 3 years. I left a year ago. Too difficult to get an appointment there.
My husband is very dissatisfied with by the poor service received. He can never get an appointment and has not been seen by the GP in years.
Very good there. The doctors, receptionists, staff everyone is good. They give me appointments and listen to my concerns. They are kind.
Staff are not helpful at all. I was asked to go for a blood pressure check up for 6 days. On the first day, the nurse showed me the BP machine and told me they would show me how to take my blood pressure for the next 5 days and note the reading for the doctor. Very rude and unhelpful staff.
I called them to get an appointment 3 days ago, and was shocked to hear that I was 100 in the queue. I waited 2 hours on the line to speak to a receptionist, who said there were no appointments and to call tomorrow.
It's very difficult to get an appointment and if you get one after a month it is a locum. The reception staff are very rude and unhelpful.
I very recently have had a sore throat that has not improved with self medication. Went to a pharmacy, very unwell (lethargic, fever, faint, etc) simply to purchase more Strepsils. However, I must have stood out with how unwell I looked as I was approached by the person behind the pharmacy counter who asked if they could help. I ended up being prescribed antibiotics under the Pharmacy First scheme. Unfortunately the antibiotics never really helped and I continued to deteriorate once the course of antibiotics was completed. I contacted by GP practice by telephone at 8.30am (as I have a long term health condition) to see if I could get an appointment. The answer was NO. I was told that as I had a sore throat to go back to a pharmacy and be seen under the Pharmacy First scheme or alternatively if I didn't want to do that a GP could prescribe another course of the antibiotics the pharmacy had prescribed (however the GP wouldn't see me, prescription would be sent direct to pharmacy). I was too unwell to go out at this stage and opted for another course of the same antibiotics. Then later I received a call from the GP practice saying that a GP had looked at my medical records and decided after all that I should be seen face to face. So off I went to my GP practice.
It turns out that the antibiotics I was initially prescribed under Pharmacy First were for tonsillitis. I didn't have tonsillitis I had a throat infection. So if I hadn't been seen face to face and the GP insisted I go back to Pharmacy First I would have been again prescribed the wrong antibiotics and my health further deteriorated possibly ending up in hospital.
Coupled with the fact that the GP I then saw at the GP practice asked me if I had any allergies and when I told him what they were he insisted that I was wrong (even though my medical records list what I had told him) and that I must be allergic to Amoxicillin. I had to insist that I wasn't to which he said he would take no responsibility if anything happened to me. I have never been allergic to Amoxicillin. After the course of Amoxicillin I have fully recovered
Very competent GPs. Reception staff are helpful. Takes a bit longer to get an appointment.
The GPs are amazing but the reception team needs to improve communication and their patient handling skills
I'm really lucky. My GP sees me once a month every 3/4 weeks. Even during lockdown they would call at the same frequency. I see the same doctor every time. The doctor listens. I have known him for over 20 years and he has helped me a lot with my mental health.
I registered last year and asked for an appointment but there weren't any. I thought I might be pregnant as I haven't had my period. I am just waiting now to see if it comes.
My son had blood in his urine. He managed to get an appointment. It's the only appointment we have had.
Unable to get timely appointments, have to complete a long winded often inappropriate online request form. Miss information or non information. Frequent changes to access care.
I can't get appointments. They tell you to go online. I was physically i the surgery and explained to them their online service was not working. They got the security guard to go through it with me. It's not their job. I just wanted to book an appointment. You get frustrated with them. They don't offer future appointments. I have a food allergy intolerance and it affects my day to day life and I can't get an appointment to sort it out.
It provides a good service and I am very satisfied with them.
It was difficult to get an appointment in terms of the appointment was booked four weeks after requesting an appointment cause an outbreak of recurrent eczema is not urgent. So you're left to suffer for a number of weeks with no treatment or steroids in distress no matter how much you plead with the surgery that you are in pain. When I saw the experienced GP he had no interest in what I had to say, can confidently say he treated me as if I was crazy, dismissed all my concerns, the misogyny was rife. Ended up having further appointments to treat my eczema all because this one GP was to bone idle and misogynistic to even listen to me.
Quite helpful. They listen to me and my concerns. They told me to go to A&E at the QE.
It's a bit long to get appointments and it's all done over the phone and they will get us to go in face to face if they then need to see us.
It's a rubbish surgery. I have tried a 100 times and can't get them on the phone. If they pick up by mistake they ask a million questions before giving you an appointment.
I went the GP and was offered 6 weeks off work which I felt was far far too long so they gave me a month. No good. There was no follow up support. Nothing in that sense. Felt like they had just signposted me on and they had done what they could. They just said to look up cruse and didn't say anything else. No follow through following my moms death.
Phone at 8.30am when they open to find all appointments have been allocated because of the flawed call back system when they dont call you back or retain your place in the queue.
It used to be good but it's gone down hill in the past few years. Getting an appointment is hard. They resort to an online service which is tedious and long winded. Needs more options on how to get appointments.
They are not giving any appointments to me at all. I feel they are purposely neglecting me because of my mental health issues.
They’re the worst, very hard to get appointments, wait ages on phone then there is none. You tell them it’s emergency and they will say it’s not. Needed an appointment for my daughter they said she can get one after 2 weeks. I had an appointment after 2 days which I cancelled and got it for my daughter. Can’t take daughter anywhere else she doesn’t like change. So hard to get her seen anywhere else.
The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.
They have online system but only operational when the GP is open during working hours. Otherwise call and could be no 40 in queue. Difficult getting appointments. phoneline has 9 options, 1 for prescriptions. Seeing GP / Nurses is fine once get that appointment. I think it’s because of them having so many on file. Won’t allow patients walk in and make an appointment. Has to be done over phone or online.
Really good, not had any complaints, do things online and it’s much faster. Online system is really good and they can answer within 10 minutes. Depending on what it is, they can offer you same day appointments if need be.
Received a letter, saw them on 20th of April and got an appointment 14th of June. Too long of a wait. Easy to get appointment with GP. They are generally good.
I have a health issue which needs immediate attention but never get to see the doctor.
Anima hasn't got "Book an appointment" tab but you can cancel an appointment.
No practice manager.
When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf and then receptionist will put whatever he/she wants to put on system. As on my notes the receptionist put that I refused to take the appointment(lie) and second time she told me that doctor will call back but on my notes she put that she advised me to call 111.
Absolutely disgraceful.
It's quite hard to get an appointment sometimes because they're such a big practice. But they allow an option to keep your place in the telephone queue and they will call you back half hour later. The receptionist takes your information and then if I'm calling about the little on they'll call back the same day.
Can take a while to get an appointment. I can wait a long time on the phone to make an appointment.
It's very difficult to get an appointment. When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf, who then makes the decision about either seeing you or speaking to you. This system does not sit well with me. If the receptionist talks to the doctor on my behalf why can I just not talk to the doctor directly and free up the receptionists time. Sometimes the doctor will call back but you are only given a rough time estimate which then makes it difficult ensuring that you are available and somewhere that you can talk in private. When you call at 8.30am (when the lines open) if its non urgent you are told to call back at 10am but by then all the appointments have gone on urgent patients. The practice often makes changes to the system of booking in which makes things very confusing and they do not inform you of the changes which makes them hard to keep up with. The reception staff and Doctors are generally very nice and helpful but getting in and being treated by an actual doctor is the difficulty. I have to take regular medication but they will not put them on a repeat prescription meaning that every 28 days I have to try and get an appointment to get a prescription so every month I have to go through this horrible frustrating process and honestly the experience is very very poor.
Very nice, able to get appointments. They have very good doctors. They will see me when I need to see them.
I can't get an appointment. Always get told the doctor will call you and if he thinks you need to be seen he'll bring you in. But it's mostly over the phone.
I can never get a face to face appointment with a GP. I see the diabetic nurse who is very good.
I have move to Hall green and would never change GP as they are so good.
This practice is majorly over subscribed, if you can’t use the internet then you’re stuffed because reception have a one line dismissive statement telling you to just phone or go online don’t know what they are there for. You can never ever get an appointment here. When you try online they email you and say nothing available for the next three weeks try asking again then for the following three weeks-so what a 6-9 week turnaround time for an apt?
I ended up going private because I couldn’t cope with pain levels despite me breaking down in surgery management don’t care. Apparently the partner drs been off sick for some time so they don’t care, got told now they do have Apts if you are happy to be televised as they’re part of a tv show which I declined I don’t need the whole of the uk seeing my personal medical problems. I have cried so much at this practice I’ve just given up now and I go private because it’s too mentally exhausting to battle every time. Been at the practice over 3 years never had a diabetic review again went private got prescribed something and was told they wouldn’t train me on how to inject myself because I went private the consultant should. I ended up having surgery last year and needed daily dressing changes and was told no nurse apts as they had ALL been given the same time off- when you see the size of this practice and management and staffing you really do wonder where is all the nhs funding they are getting going?
Very good but had to wait for a longer time during emergency. Inside the surgery place not clean. Communication with service users not as good.
Good doctors but getting an appointment is a challenge. Long wait on phone all the time.
I have kidney failure and do dyasasise three times a week and trying to see a doctor all you get is a receptionist who knows nothing it's a doctor you need to see not a receptionist
They're okay. Don't really have to use them often thanks god, but they're okay.
I think they pay people to leave good reviews!
They are good in providing interpreter.
Just lately I can get appointments. I ring them and they give you a call back and make appointments. I've had no issues recently. They used to be garbage, but they're better now.
I very rarely get a face to face appointment there, it's all over the phone. The last time I needed an appointment, it took me over a month to get one. It's terrible there, the service is not fit for purpose.
I have kidney failure and can not get a appointment this surgery is getting n h s money and not doing the job they are paid for
Haven’t had a need to use doctor recently. Good when used it in the past. Must have at least 20 doctors.
Can’t get tablets when I need them. Heartlands prescribed me 2 tablets, they told me to get the 2nd one from Hall green. They said they had never heard of medication. Losing my patience with them and you have to stay calm. I am in a dilemma as to whether to go to the blood test.
Rubbish, trainee surgery 32 doctors in the surgery. I had a fall after I just had my knee done. I asked them to come and help me and they wouldn’t come out. The service has really gone down. I’d say in the last 6 to 7 years. They were excellent to my husband when he was there and had cancer.
Very bad throat. 33 in the queue, next time 40th in the queue. Hour wait for phones, Nurse spoken to. .
Difficult to get appointments. Admin and receptionist are not bothered and not friendly. Can’t get through on the phone. Keep getting told to go to a walk in center. Feels like surgery has too many patients and can’t see everyone. Doesn’t use smartphone so not confident booking online.
Can get an appointments, fill out details online then they get back to me quit quickly with an appointments.
Couldn't get appointment last 2 days
end up private doctor instead.
Too many issues with reception to list here. They are incompetant rude and show a complete lack of care and professionalism. The doctor was wonderful but despite his request for me to make a follow up appointment to discuss tests, reception staff, poor ineffective phone system and an obstructive unhelpful 'it's not our fault' attitude from the entire non clinical team, makes it impossible to achieve what the doctor wanted, and therefore my test results and ongoing investigations remain unsolved. Combine this with many other poor service issues, and when I complain about the service, reception staff badmouth me to other patients in the queue. These people should never work in a care giving environment!!! One star given ONLY because I couldn't give none.
I have two disabled children and my GP is always very helpful & supportive.
Very poor in comparison to the surgery I use now. If you get through to somebody or the receptionist it's fine, but if they're not good they can make it difficult.
The receptionists are rude and getting appointments are hard. I try to avoid the place and only go when I need to.
Wanted appointment I’m very bad pain told to wait 2 weeks to see someone who doesn’t even sound like a doctor.When I challenged them then they said I should self refer for physio.Remember they don’t even know what the issue but they want me to have physio which could make matters a lot worse.Where is the care and professionalism?Been on website reached capacity so the website is now closed.So you can’t visit health centre and now they manipulate the website to suit them but they are still taking on more patients.Its really hard to get appointment near impossible.Lost for words
I went to the doctors for a check up. I was there for about half hour. I saw the nurse she checked my blood pressure.
They lost my blood test results so I had to go back to get more bloods done.
Cannot get an appointment. You can be waiting for up to an hour for someone to answer the phone. I recently had blood tests and they do not contact you to let you know the results, you have to chase them. They also tell you to visit the pharmacy for health problems before visiting the doctors even though they know I have an underlying health condition. They're not understanding.
Not able to get a telephone appointment with GP. Waiting for over an hour to get the doctors to answer the phone. Appointments fill in very quickly. Get send to walk in centres. Can not give full information to doctors as they don’t have enough time to go through all the issues. Unable to access information via email or online and unable to use smart phones. Doctors are very good when you can get an appointment and will give medicine.
Good can get appointments.
Can’t get through. Can’t see GP. It’s ridiculous they are still using Covid as an excuse. Still no face to face appointments.
Apart from some glitches in system everything has been good.
If you are computer literate and can speak English, you can get an online appointment very easily and quickly. But If you are refugee and can’t speak English than its impossible to get an appointment.
Doctors are good but getting an appointment is a uphill task. You need at least 2 hours in the morning on phone or you don’t get anything.
Very good with phone appointments for my child, but would like to see them face to face.
Brilliant but unable to get through to appointments. Seven weeks wait since coming back from India. Medication changed through diabetics team – able to see them but need to see a doctor.
I am with them since last 30 years. Doctors are great but getting an appointment is a very uphill task.
I have had back pain for nearly 6 weeks. The longest it has been on for. Have I been seen by them or even had a video call where I can demonstrate how painful it is? No! I have to be in pain for 6 weeks before a referral is made to the orthopaedic team. On top of that the extra wait for that to happen. I have paid for my own chiropractor and sports massage to try to alleviate the pain and to restore me to what I was so I can go back to work. Fed up.
Very difficult to even get contact with gp assessed by other clinicians not always perfect
Excellent.
Good service
They are ok
If you email you will get a reply but not everyone is good at email or has no phone , iPad , lap top , or computer to access email . I entered the surgery as I had a bad fall and cut my elbow , I needed to see if I needed to go to hospital and have it stitched . The receptionist told me there was no one to look at it , I explained I didn't want anything done just to have a nurse or doctor to advise me , she again said no one to look at me go home and ring 111 . I did that the next morning and had to go to hospital the hospital were so angry that my surgery would not look at it .
Receptionists are friendly and helpful. Just can't get appointments or talk to trained medical staff easily. This needs to change.
Disgraceful
I was 46 in the queue on the phone, doctors are reluctant to see you it has to be an emergency
I have never had any problems with their service either before, during or since the pandemic started. I have been seen at the surgery when required, refered for scans and received the results.
Excellent
I have been a patient of this practise for 15 years and have received the best possible care and attention you could hope for. My diabetic care has always been outstanding and any other health issue I have suffered has been dealt with by experienced friendly doctors and nurses in a prompt and satisfactory manner. The recent Covid injection I received from the surgery could not have been better organised. Including registration and the 15 minute rest after the injection, the whole process took less than 30 minutes. Lovely surgery with friendly and dedicated staff.
The telephone call appointments have worked well for me and my family.
I do feel that they need to return to face to face consultations. I rang about pain in my hip. I am a Registered Nurse and to be able to do a proper examination you need to be in the surgery. There needs to be a physical exam as part of a differential diagnosis. .
VERY HARD TO GET APPTS AND reception staff very very rude
hopeless
I find them excellent
Attended with my husband for covid vaccinations, well organised well thought out waited 3 minutes from arrival, gp explained in full about vaccination side affects and what would happen, totally unrushed and felt happy to go ahead
Very informative and helpful
Absolutely fantastic service. No waiting and social distancing followed
Mostly good but sometimes poor. I am housebound and have been for over 2 years and there are times when I feel like the world has forgotten that I exist.
Brilliant. Nothing to fault at all.
Never had a problem with getting Appointment with my family doctor.
For just over a year I have been unable to get a face to face appointment with any of the drs at the surgery. Telephone consultation was with a dr at home with her screaming toddler In the background throwing an almighty tantrum.
Hard to get through to the surgery by phone and also very hard to make an appointment (even phone appointment) for a non urgent health issue. Online service pretty good and prescription ordering online particularly useful. Covid and flu vaccination systems and delivery very good.
Brilliant service even though your query/health was triaged you got a response either over the phone or online. Most health need were addressed over the phone by the doctor no need to go in a wait. The surgery prioritised both staff and patient safety. During the COVID pandemic gained confidence in using the online service which has made life a lot easier. The doctors and staff have been brilliant and very supportive.
There are too many patient's at the surgery over 25,000. This make it nearly impossible to get an appointment when one is needed.
Very difficult to see anyone
Not as helpful as Forward Thinking Birmingham. Ok but not great.
Doctors are lovely but getting an appointment & getting past receptionist is really tough. Clean place, treatment explanation well.
Whenever I need an appointment it’s not available and I have health issues which need immediate attention. This appointment issue has added a lot to my stress level resulting in high blood pressure. Even if you get one its lasts for less than 10 mins which is useless.
Terrible
Very bad service below the mark. Only one receptionist most of the time and a long wait to see her. A large chunk of patients but not much staff to handle it. Normal wait for appointment to see a doctor is ten to seventeen days, can’t believe it. The wait to see a nurse is over four weeks, imagine about poor patients what they are facing from this service. Please tell them to do something.
Poor treatment explanation, important issues not taken seriously. They don’t give you proper time to explain and discuss issues which is very bad. I am been treated for heart problem since last eight years.
Due to very high number of patients registered overall quality has deteriorated in past few years. They should make ten GP practices out of this one for patient’s convenience and better quality.
They don’t have any appointments available, minimum wait to see a doctor is three weeks. When I complained the manager said we have got 29000 patients, and we are trying to do our best for them.
Getting an appointment is next to impossible. You have to wait for ten days even to see the nurse what to say about doctor.
Very difficult to get an appointment, you have to wait for three weeks. They are overworked and short of staff.
Difficult to get an appointment even after one month. This is not acceptable at all.
There isn’t enough time to talk with doctors. Some doctors are good, some bad. Communication is worse since computers. There are 20 doctors at GP practice, so you tend to see different doctors every time. We use to have a relationship with our doctors. It’s not individual anymore. We don’t receive mental health support from GP as we are already in the system. Since being on the mental health system we can’t adopt children or be on the jury service. They do have home visits as wife is scared around people.
Appointments sometimes over run but the service they provide is good.
Being born deaf and relying on BSL Interpreter to help with communication in health situation is very stressful.
With my medication (BP / Heart and eye disease) I can’t phone my surgery without any hassle, even with help from Typetalk on Minicom machine. To avoid that I make a journey uphill to the surgery to order prescription. Although I use computer for emails I am not confident with online.
Booking a BSL Interpreter at the surgery for doctor’s appointment is not straightforward as I don’t see it happening on the spot. There have been times when I have turned up for appointments and interpreter hasn't turned up or hasn't been booked - Therefore it's either cancel the visit to doctor til another time which could be three weeks wait or face the doctor thus in ten mins which is impossible to cover with all the writing between Dr and me!
To be fair some staff are deaf aware and friendly but those who are not could do with short deaf awareness course, and that also it includes new doctors.
My experience of seeing doctor and nurse for an appointment is always excellent. Never see same doctor twice as large practice. Waiting times for appointments and making appointments is difficult. Electronic appointment system has not worked. Find it better to come in and make an appointment face to face.
Moody reception staff / not helpful at all, very difficult to get an appointment.
Professional
It is hard to get through to them. I try both the phone and the online option. My issue is that you wait ages to get through to them when you call, and then they say they will call you back, and then they ask you to send pictures. It's a very long process and can take weeks at times. And then, when you finally get an appointment and you go in to the surgery, the waiting room is empty which is weird. I haven't seen a doctor for a long time, I have just seen nurses for blood tests and a specialist asthma nurse for my COPD.