Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Halcyon Medical Practice


Lack of connection

Sometimes there is a wait for appointments. There is a total lack of connect between GP and hospitals. I feel like the GP does not let the hospitals know anything. I had a 10 minute slot at my appointment with the GP to ask why I hadn't been referred for my hip condition after going in four times to talk about the symptoms and not the condition. I still do not have a diagnosis. It is very poor in general. They do not listen and diagnosis is very poor. It has to get worse before it gets a referral. There is a total lack of understanding at first contact.