"Very bad experience at Riverside an Greenfiel"
Toxic bad nurse manage Ld team on call duty nurse rud receptionist at Riverside an Greenfield they don't pass messages on to manage hiding in the unit at Riverside an Greenfield stay away from the toxic LD team at Riverside an Greenfield o zero support in community to me all ignoring me all against me trying blocked access to the service not understanding about autism. I hope they get kicked out of jobs are closing the whole unit facility down at Riverside an Greenfield. I aw all blocked you Twitter page I'm aware you hide my complaints I have complained about this matter you o zero resolve this matter
"Bad experience rude receptionist"
Bad communication. They do not know how to communicate with me. They have not passed on my Mum’s calls on to the manager at this unit. I am now recording on a document how many times we contact them, and they keep ignoring my mums calls.
Thank you for your feedback, and we\'re very sorry that your experience at Greenfields has not been positive. If you\'d like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
"Bad experience rude receptionist on call duty"
Bad rude receptionist at Greenfield I called in today - again not passed my call messages on to the manager in charge of them, not listening to me, not answering my calls back too, zero support, long time in community, bad experience LD team nurse manager at Greenfield team
Thank you for your feedback, and we\'re very sorry your experience at Greenfields. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net if you would like us to look into this further.
Patient Experience Team
"Bad so bad"
I would say to anyone did not used this service as I had so much bad experience with this it is so bad bad and more
"Long wait for follow up appointment"
We accessed the service again in September 2022, where we saw a speech and language therapist in June 2022. Everything was fine. School said there were issues with his speech and that he'd need to be referred again. They said the follow up appointment would be in 17 weeks, Still waiting in June 2023 for the referral appointment. I did chase it up and they said the waiting time was now 30 weeks. School has been really good at helping him in the meantime.
"Easy self referral - pleasant nurses"
The self referral was easy when I needed to do it. There's good communication, efficient care and the nurses are very pleasant.
"Referred to another service for physiotherapy"
Nurse came out to take stitches our from my pelvis and then I was referred to Moseley hall hospital for physiotherapy.
"Worse Care no helpful Unexperienced nurse"
Rory macpherson manager ask questions about his training about he staff nurse better understanding how to improve mental health autism patients better understanding
"Worse Care no helpful Unexperienced nurse"
The nurse do understanding about how to deal with people mental health problems and autism and the manager is very rude and no helpful at all he like to course more problems people with autism and mental health. And this Care .about people mental health issues.
"Staff not helpful"
Staff were not always helpful. However members of staff had been supportive especially when providing mental health support. Staff were kind and empathetic regarding the patient’s history of childhood trauma. Overall staff attitude, however, has not been consistently helpful and supportive.
Thank you for taking time to post your feedback. I am sorry staff have not been consistently helpful and supportive. I would welcome the chance to discuss this with the team involved so that they can reflect on how they have come across to you. In order to do so, it would help if you could contact me to discuss your experience. I will not disclose your identity if this is a concern to you.
If you are willing to talk to me, please phone 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk
I look forward to hearing from you in due course.
Kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
