Reviews (917)

Bad service, delay, lack of care

Accident and emergency services
October 5, 2025
Brought my daughter, a minor under SEDS (eating disorders team within FTB) intensive intervention program, experiencing chest pain, dizziness, affected vision, headache.
We had been advised to go to A&E by her Core Worker in the SEDS team. Summary of the visit: it took 12 hours to get an ecg, blood pressure check and blood tests done and reviewed, one set of which was ordered after the results of the standard blood results came back, to request electrolytes check which should have been clear would be needed at the outset given her eating disorder and recent refeeding regime. It took around 6 hours before they took any bloods and 7 hours before they did an ecg - for an extremely underweight girl with chest pains. This is appalling. The length of visit also meant that she entirely missed her evening meal and evening snack as she cannot/will not eat in a public place - while on a regime that absolutely requires 3 meals 3 snacks every day, consequently undermining the work that we and the SEDS team are doing to restore weight. Both the ECG and (presumably) bloods could have been done as part of triage which would have saved at least 7 hours of our visit.
There is now a real danger that if our daughter suffers symptoms again she will not report it to us, and something serious could be missed.
Anonymous

X-ray were brilliant

Imaging
October 1, 2025
My child had an x-ray and they were brilliant.
Anonymous

An 8 hour wait

Accident and emergency services
October 1, 2025
My 9 year old had a bad fall at school and we were told to go to A&E. We waited there for 8 hours.
Anonymous

I have no problems here

Outpatients
October 1, 2025
I had blood tests and there were no problems. I come every three months for a blood test to make sure everything is okay and making sure all my levels are at the right level for my medication.
Anonymous

Efficient care given

Outpatients
October 1, 2025
I had an appointment at neurology and they told me it was a rheumatology problem not a problem with my brain. They were really good. Efficient care and looked into everything for me.
Anonymous

Couldn't fault the care

Accident and emergency services
October 1, 2025
A&E was good as they referred me onto Solihull rheumatology. I was seen by them at A&E very quickly and sorted it out. I couldn't fault the care or help at all. Brilliant.
Anonymous

Excellent staff

Cardiology
October 1, 2025
Came for a battery change in my pacemaker but I had to have an x-ray first. I had the pre-op over the phone then the procedure done today. All was fine and the staff were excellent and helpful.
Anonymous

Very busy at A&E

Accident and emergency services
October 1, 2025
Came to A&E last night and I've been waiting a long time for heart and stomach to be checked. It's very busy and you have to wait a long time.
Anonymous

Went straight to A&E

Accident and emergency services
October 1, 2025
I went straight to A&E after having heart problems. They took the GP letter and sent me straight to another department so I wasn't waiting too long.
Anonymous

Very good

Outpatients
October 1, 2025
I went for an ultrasound and was seen on time. They were very good and professional. I was there another time and they were good then too.
Anonymous

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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