I was admitted to hospital for investigations diagnosis and treatment. The care was very good and the doctors were very thorough running lots of different tests to establish the cause of my symptoms.
I waited over 8 hours to be seen by a doctor at Good Hope's A&E department. I was very unwell and the wait was excruciating. I was eventually seen and admitted for further tests.
They're a good service and my care has been transferred here. They're really good and appointments work well for me as it's closer to my home. Makes it a better experience.
They told me they were referring me to the physio department and that I would hear from them. After months and months of waiting and chasing them but getting nowhere I got an appointment at a different hospital (not a UHB hospital).
I attend the rheumatology department at Good Hope hospital. Of all the hospitals this really is the worst for appointments. Communication is poor. There have been administrative errors and misinformation provided in correspondence. The service on a whole has been poor.
I have been there for bloods and consultants appointments. Very good.
I attended Good Hope A&E department with an injured finger. They told me I should have got medical attention sooner. They took an x-ray and said it was just soft tissue damage and to go home and strap it myself. I have now got ongoing problems because it should have been put in a splint. I have had to buy one myself but it has not resolved the problem. If I had been treated properly when I attended maybe I would not be having the problems I am encountering now.
I'm fortunate to have an appointment. Had to have scans and then was contacted for an appointment the next day. Excellent there.
The doctors ask my husband questions and he just says he's fine. The doctor just believes what is being said. There is a lack of awareness of dementia and how it presents. They need to read the notes and listen to the carers.
A&E is horrendous care. It's not geared for dementia patients. There was one student nurse that was great, the rest were useless. It's so busy too and was shoved in a side room. Posters everywhere about dementia care but no one really knows anything about it. They don't listen and it's all so overwhelming for the person with dementia and the carer.
Excellent. I'm very grateful to orthopaedics. I had an issue with my knee. I had a scan and now been given treatment. No complaints. I'm very happy with the care and service.
I have been waiting for ages for a supportive chair in hospital. It's an absolute failure.
They have a questionnaire asking how they did but all the questions are just demographics, asking sexuality. No questions about the ward or staff. It's ridiculous. They need to ask the relevant questions if they want to know about a service.
I was on an emergency ward two weeks ago and they were great and kept me fed.
I came in a few months ago I came in straight after travelling and was so hungry. I told them I had not eaten and by the next morning I told them I was going to order something in so they sorted it. The staff were lovely.
My appointment was really good. I was seen before the scheduled time. The staff were good and gave good advice. The overall care is good and last week lowered my dose as they think the steroids are causing me UTI's.
Last year they were going through forms and presumed my next of kin when in fact it wasn't who they presumed and was my mother. I don't like assumptions being made. It makes me feel uncomfortable.
My sister received cancer care over the past 3 years from The Sheldon Unit, the ambulance service and staff, A&E and ward staff. Throughout her care my sister was impressed by the care, compassion and friendly support she received from all concerned.
The colonoscopy service was very good. the follow ups are not good. There seems to be a missing link with follow ups.
This physiotherapist has changed my views on the hospital. My dad passed away several years ago, when this happened staff and the treatment given wasn’t the best.
I was apprehensive when first arriving but how wrong was I. She is an absolute amazing human being she’s treated me with care support and kindness. She is fantastic at her job. I broke a bone in my leg. I can safely say it all sorted now thanks to her. You have a Diamond working for you who needs recognition for what she does. Thank you so much, you're the best.
Long wait at A&E. From 8pm until 6am. They helped but they were very short staffed and everything took a long time.
I went into A&E and as soon as they saw it and touched it they sent me to the surgical unit. They were good, acted quickly and took me seriously.
The surgical unit cut my chest and left it open because of where it was and ended up with an open wound. They were good and acted quickly. They told me I would need to go to the GP every couple of days to have the wound packed.
My husband passed away 2 months ago and they were so good. I have no bad words to say about them. I have no complaints.
Lost weight and stopped eating. He was taken in on the Monday and died on the Thursday. They were wonderful people, wonderful nurses and we were able to be there as a family with him. They were so good to him and us.
My wife is having chemo at the cancer unit. We have been given a number to call if there are problems. It just rings out no answer phone or anything. It is truly useless and adds to stress of treatment.
A&E are alright, not too bad. Waited 12 hours. The treatment was okay and they listened and were helpful. They told me to contact the mental health team if I needed further help.
I get steroid injections here. Very good and responsive.
Had to wait a long time at A&E. They did a blood test and sorted me some medication.
I went last week for an appointment for my knee. They were very good but I don't know how long I will have to wait for the operation. They send letters over the web but I'm no good with that.
I was referred here for fast track investigations relating to my cancer and they were wonderful.
My skin was burning due to eczema and I went to A&E. The nurse told me I couldn't come to A&E for eczema. I didn't even get chance to see a doctor even though it was painful and bleeding.
The counter at A&E is above and as a wheelchair user I feel totally disenfranchised and almost feels like if they can't see you then they don't want to deal with you. They don't talk to you properly and it's not accessible. We feel like objects on a conveyor belt rather than people.
I was referred under the fast track system to Good Hope Hospital for investigations into secondary cancer. I found it hard to find my way around the hospital during my first visit and parking could be very difficult which made visits stressful. I had a procedure to remove growths, and what was written in my discharge note/records was not communicated to me verbally at the time, which was disappointing but overall I was very happy with the care and treatment I received at Good Hope Hospital.
I arrived at AMU with a letter and they helped me out. Just waiting around but they are good and have been good. Just waiting to see what they're going to do with me.
The pharmacy were quick, they're okay.
I have been at A&E since early hours this morning, about 8 hours. They have been okay but it's such a long waiting process.
Good, they saved my life and the care has been excellent. They don't take breaks ever. They have been amazing.
Ward 14 has been amazing. They got me into bed and they do regular checks. They said they would get me support for alcohol abuse. I haven't once been judged. So amazing and they've been here through everything.
A&E gave me flucloxacillin and amoxicillin for infection and advised me to take both of them. I didn't realise that you could be on two lots of antibiotics at the same time.
I recently attended an outpatients appointment at Good Hope Hospital. They provide a very good service and I was happy with the care I received. It was a bit far to travel but I would not make a fuss and/or request a closer hospital because to be honest I am just glad that I was seen quickly.
I was admitted as an emergency patient and found my way via EAU to the cardiology department. I cannot imagine any way in which I could have experienced better care from staff at every level. I have great admiration for your hard working and highly professional staff. Many thanks.
I don't know how much dementia training is provided for nurses and staff but there isn't any time, you're in and out. The care was good but they don't have the staff to look after dementia patients, they can't provide 1-2-1 care like we do.
I have attended a number of appointments here and have been admitted. The staff are mostly wonderful from nurses, doctors and general staff. The problems are due to poor management.
I recently attended a follow up appointment in the SDEC department and it was fantastic. The staff were friendly and helpful and provided tea, coffee and biscuits. The only thing that could be improved on is that they do not make it clear which department you are there to visit and they do not give any indication of how long you are likely to be waiting. There are lots of different departments working in SDEC so it appears that some people arrive and leave much quicker than you or appear to be 'pushing in' but they are likely visiting another department. If this was communicated clearly the experience would be better.
My experience of A&E was absolutely amazing. There was no waiting at all and the care was excellent.
The wait to be seen in the A&E department was very long.
I was late arriving for my appointment and they refused to see me. This is very frustrating because at other appointments here I have been waiting a very long time past my appointment time to be seen. I explained that I had got caught in heavy rush hour traffic but they still refused to see me. A very disappointing visit.
I was admitted to the cardiology ward and spent a week at the hospital. The care was very good, the staff were all friendly and helpful. The only downside was the hospital food. In the week I was there I only had one decent meal. The food is really not nice.
I was brought in by ambulance following a fall. I was triaged quickly and the staff took great care of me getting my wound cleaned up. It took over six hours to get the bleeding to stop and upon further investigation in the department I was admitted to the hospital for further investigation. Overall I was very satisfied with level of treatment and care I received in A&E.
I honestly think that Good Hope is the best UHB hospital. My experience of the cardiology outpatients department is excellent. The hospital and department are clean and bright. I have never had any issues, the staff are all very friendly. The one area they could improve on is the food, which is not very nice.
I was very happy with the treatment and care I was receiving at Good Hope Hospital but the clinic was closed and my care was transferred to another UHB hospital. I was disappointed.
Standard there. I'm under loads of services including cardiology, physio, bloods, they're all quite standard. Some doctors ask a lot of questions about disability that doesn't have anything to do with my conditions. They can be quite patronising in the way they talk to you too.
Colonoscopy is very good, they take good care of me. It's clean and there are no bad smells.
They were good at the early pregnancy unit, very supportive. The only thing was the waiting times. It's a nurse led unit not doctors and I had to wait a while to be seen. They also needed a bit more empathy.
I ended up on a ward as I needed an operation on my bowel. They said they found something on my pancreas so they sent me for a colonoscopy.
After leaving Heartlands I was in Good Hope for a week. They gave me a drip but I had an allergic reaction to it. Four doctors didn't listen to me. Only one nurse listened to me. When I was discharged I was in a lot of pain, I had no contact from them and all the letters went missing. I contacted my GP and they said they had no record of my hospital stay.
My mum had surgery after surgery here. One time they cut her intestines which caused a big leak and mum now has a bag.
My partner attended A&E for TIA symptoms, was sat in A&E from 17:30 until gone midnight to be told we were waiting for a bed and couldn't go home due to monitoring. Was moved to a different area and had to spend all night on day chairs.
Was discharged next morning despite being told we had to stay for an MRI.
Was called back in the next day for the MRI and was then discharged again to be rang later that day saying he had to go back in urgently overnight.
Spent the entire night curled up on 2 chairs due to the lack of beds.
They forgot his medication so he had to chase them for it. Staff are rude and unwilling to provide any meaningful updates.
5 days post TIA and my partner is still sat in a waiting room for the stroke team.
Appalling hospital!!
My daughter needed to be monitored during her pregnancy. We visited Ward 4.
After a very difficult weekend, today’s appointment was wonderful.
A midwife joined us and she was the epitome of excellence. She was kind, supportive and extremely empathetic. She was patient and listened well, allowing my daughter to feel listened to and fully supported.
Thank you, you made an amazing difference to my daughter today. Thank you also, for taking time to explain the monitoring machine to me. Seeing my grandchild’s heart rhythm brought me to tears.
You are a super midwife and deserve all the praise we can give you.
Maternity were very good and the care was excellent. Did tests and referred her to the Children's hospital.
A generation study was picked up and cord blood sample was taken and within a month of baby being born we were offered an appointment for the next day. They were very good and even told us not to worry. Really good.
They don't care, no care for people. Not good at all. My nan was there not long ago and she was left. They didn't care at all it's disgusting.
I had an x-ray and all was okay. It was easy to find and the staff are great.
I was waiting 19 hours for a bed.
Brought my daughter, a minor under SEDS (eating disorders team within FTB) intensive intervention program, experiencing chest pain, dizziness, affected vision, headache.
We had been advised to go to A&E by her Core Worker in the SEDS team. Summary of the visit: it took 12 hours to get an ecg, blood pressure check and blood tests done and reviewed, one set of which was ordered after the results of the standard blood results came back, to request electrolytes check which should have been clear would be needed at the outset given her eating disorder and recent refeeding regime. It took around 6 hours before they took any bloods and 7 hours before they did an ecg - for an extremely underweight girl with chest pains. This is appalling. The length of visit also meant that she entirely missed her evening meal and evening snack as she cannot/will not eat in a public place - while on a regime that absolutely requires 3 meals 3 snacks every day, consequently undermining the work that we and the SEDS team are doing to restore weight. Both the ECG and (presumably) bloods could have been done as part of triage which would have saved at least 7 hours of our visit.
There is now a real danger that if our daughter suffers symptoms again she will not report it to us, and something serious could be missed.
My child had an x-ray and they were brilliant.
My 9 year old had a bad fall at school and we were told to go to A&E. We waited there for 8 hours.
I had blood tests and there were no problems. I come every three months for a blood test to make sure everything is okay and making sure all my levels are at the right level for my medication.
I had an appointment at neurology and they told me it was a rheumatology problem not a problem with my brain. They were really good. Efficient care and looked into everything for me.
A&E was good as they referred me onto Solihull rheumatology. I was seen by them at A&E very quickly and sorted it out. I couldn't fault the care or help at all. Brilliant.
Came for a battery change in my pacemaker but I had to have an x-ray first. I had the pre-op over the phone then the procedure done today. All was fine and the staff were excellent and helpful.
Came to A&E last night and I've been waiting a long time for heart and stomach to be checked. It's very busy and you have to wait a long time.
I went straight to A&E after having heart problems. They took the GP letter and sent me straight to another department so I wasn't waiting too long.
I went for an ultrasound and was seen on time. They were very good and professional. I was there another time and they were good then too.
I had to wait 54 weeks for a gynaecology appointment to be told I know the risks of taking HRT and to make a decision. They could have told me that 12 months ago.
I was recently admitted and spent four days in the local hospital due to cholecystitis. Personally I felt I was treated well in all respects. However I was put on a small ward with at the most 4 beds occupied by elderly women (including myself). I just felt that the nurses were run ragged, particularly by two of the patients with mental health issues who were particularly noisy, shouting and demanding almost constant attention. I can only commend the nursing staff for their patience over what were some very hot and uncomfortable days and nights. Fortunately I am usually very fit and was able to look after myself despite the discomfort I was experiencing but I did lose my cool on one night when I resorted to shouting back at one of these patients who appeared then to realise she wasn't the only one on the ward! Even the nurses had occasion to reprimand her. They were strict and to the point with her but very professional at all times.
My 91 year old aunt who lives alone fell and broke her wrist last Tuesday morning. I phoned an ambulance at mid-day after I received this news. (She had fallen about an hour before and couldn’t get to the phone.) I cancelled the ambulance at around 8.45 pm after the ambulance still hadn’t arrived and my husband was able to get to us and take my aunt and myself to A&E. Many Ambulances there were unable to leave as they could not unload patients due to the amount of people waiting to be seen. I have no complaint with the treatment my aunt received and the staff were brilliant. But when she finally had her wrist plastered we were left in reception for just a follow up appointment, even though I had told them she lived on her own. It was still chaos in there and no one enquired if I was able to take care of her going forward. She certainly could not look after herself. I couldn’t even get a taxi as “no one available in the area” and my husband had to come back out to pick us up. After getting her home at 4.00 am in the morning I had no idea what I was going to do. I rang her GP surgery who were horrified she had not been assessed at the hospital and her GP arranged an emergency assessment which resulted in carer’s coming in 4 times a day (as apparently does not qualify for respite care) This is a great help, the downside being she is left alone overnight until a nurse arrives in the morning. This runs a high risk of her falling and causing further damage to herself. My aunt thought the ambulance wouldn’t come out to her because she was too old and I had to try and explain how busy they are but to someone in that much pain it sounds hollow. And to let her go home without her being assessed is shocking. She is unsteady on her feet, can’t dress herself now or make meals and needs help going to the bathroom and that would have been obvious by just looking at her. The system here has let her down and she, and people like her deserve better.
I have regular blood tests and phone calls from my cancer consultant. He is very good but I feel like it has lost the personal touch with all of my appointments being over the phone. They are just monitoring my condition for now though and I'm happy with the overall care I'm receiving.
My experience of Good Hope hospital was not good. I attended with my mom who was not well, we were in an assessment unit and a nurse asked my mom how old I was. She told them I was 15 and I corrected her straight away and explained that I was actually 16 and that my mum was not good at remembering our ages. The nurse was very rude and told me that I could not be there. I again explained and offered to show them my ID. They walked off abruptly. The nurse was then talking very loudly to other members of staff about me and our interaction. I found them really rude and unprofessional. We waited a long time to be seen in the department and overall it was not a nice experience for me or my mom.
I waited for 13 hours in A&E to see a doctor. They did a full MOT on me after I had a fall and hurt my hip. I was put in a bed. They did a blood test and the results showed that I have type 2 diabetes and my blood pressure was high. I was discharged at 1am in the morning and I had to get a taxi home in the end.
We visited good hope hospital with my husband, the staff were amazing. My husband lost consciousness Doctors, Nurses in A&E looked after my husband, such a wonderful team can't thank them enough.
They're alright in A&E. You don't have to wait too long, get seen pretty quickly, you get treated and get the help.
My wife has already had three different midwives during her pregnancy, which has caused disruption in her care. The latest midwife, attempted to reschedule an appointment only 30 minutes before the arranged time, saying she was at the hospital for her own reasons. My wife had already travelled to the clinic and decided to attend anyway. When she arrived, this midwife was in fact at work, which means she had misled us.
During that meeting the midwife appeared unhappy to see us and, importantly, she did not record the blood pressure reading or other clinical data in my wife’s maternity notes.
I find this behaviour highly unprofessional and unacceptable. We have lost confidence in this midwife and believe this is not the standard of care expected from NHS maternity services. We kindly ask for this to be investigated and for a different midwife to be assigned to my wife’s care.
They're a bit disorganised but okay. I was referred for blood tests and went and they hadn't sent the blood forms on, so they couldn't take my bloods that day and I was sent home. And there has been no follow up, was meant to go for a pre-op appointment and I've heard nothing. Tried calling them to no avail.
They saw mom about her hernia which took 3 years. Had an appointment 2 years ago about mom's ongoing knee issue and they did an x-ray and sent it back to the GP and said they weren't going to operate.
When I went to Good Hope, I had to explain my condition to random students and talk to them about a 20 year history.
My experience of Good Hope Hospital was awful. Parking was absolutely terrible and the orthotics department were no help at all.
I came here for a barium meal and they provided a very good service. The staff were lovely and the hospital itself was lovely and clean. I have no complaints really despite the distance I had to travel.
My GP sent a ECG graph to the cardiologist department for their opinion. This was to decide if further investigation is required. I knew as soon as he had that department involved especially at Good Hope it would be an eternity to get a feedback.
Sadly some nurses seem to think that older people don't deserve the best care
They kept pushing for cancer tests and eventually got an operation sorted.
October last year I was seen by a Dr, she examined me and told me she would send a appointment January/February but nothing happened. I am in a lot of pain with me vulva stinging day and night. I rang Dr 7th May no response and July no response. She then informed me she would contact another Dr 14th May but I am still waiting in pain! Is it because I am 71 years old?? I need help quickly!!
We were seen very quickly, wasn't waiting long and a lovely volunteer showed us to the x-ray as we got a bit lost. A brilliant, wonderful service and caring staff.
I have been to the pharmacy here to collect medication today. They were prompt and efficient.
Already been in and all wired up for a scan, just waiting for them to call me back in and complete the procedure. So far all good.
I was sent for an x-ray by the GP. They were good and on time and it all went well.
Helpful with me and on time. The CT scan was as good as possible. The only gripe was the man on the reception called me love and I asked him to stop as I don't like it.
Paediatrics A&E was quicker than going to the GP and wouldn't see her anyway. A&E saw and treated her straight away.
It was very long winded at x-ray but they were very nice.
Four days after the GP contacted them they said I would need a blood test and an MRI scan they said they could get me in the next day and so I went. Everything was all clear. I was really impressed with how quickly they dealt with it. Worrying but they acted every so quickly to get the ball rolling.
The reason why I had a bad experience was because a doctor told myself to take lemsip to help my cough wheezing and phlegm whilst I'm pregnant in pregnancy you cannot drink lemsip as it contains paracetamol and phenylephrine and decongestants like phenylephrine are generally advised against during pregnancy. In the past I've had a very traumatic experience with good hope hospital and I still get bad flashbacks from there.
Well organised, the staff were brilliant, friendly and very thorough.
I had heart monitoring for 24 hours last week and it was one of the quickest appointments I have ever had. Just had to put the machine on and then posted it back to them the next day. I'm still waiting on the results.
Physio was alright, it went well. They have organised a follow up appointment too. Very good staff and exercises to do.
Visited the hospital as I was stung by a bee and had a very bad reaction the ambulance crew was amazing by the way.
But the hospital, the nurses and doctors were asking all sorts of questions which we didn’t mind answering for. Then a skin specialist came to see me told them about my lumps all over my body and said you need to get them checked out. Well I'm in hospital and nothing was done. They found something my bloods and put me straight on antibiotics didn’t give me anything as to why I had to be put on them. When we did ask they kept saying my white blood cells were extremely high, nothing else, so ok. Nothings been followed up, nothing has been sorted and I’ve been scared by a local doctor saying I have skin cancer and the hospital didn’t even think to even help out or give advice.
I broke my arm and they sorted it, plastered it and everything. They were really really good.
I went to A&E and they helped me. They listened and took really good care of me.
The physio is not really that helpful. I go every 6 weeks. The nurse is great.
You wait a long time in A&E but they see you.
I was treated quickly & efficiently in a very thorough way including blood tests & x-rays.I was given full feedback & felt very reassured upon departure.All staff were polite & caring.
My mother was found wandering outside her flat, at 12 pm. she is 76, just left hospital after having a stroke and sepsis. Pneumonia. Admitted to Good Hope shortly after. No one in the family was notified. Carers found her missing the next day, searched everywhere and police were called. They found her at the hospital the next morning. After 9.30 am. Sister on ward very defensive saying we only notify if very serious. My mother was having hallucinations. They had all of our contacts. Nurse first said she came from a care home, when she lives independently. Can't fault the care she gets, but surely making a single call to let family know an extremely vulnerable pensioner is in their care is not too much trouble. Will be making an official complaint.
I had to wait but not for long as it was my heart. They didn't mess around. Looked after me for four days and then I was discharged. I have hypertension.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I've had 3 CT scans over the last 3 months and they haven't picked up anything from them.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
We was on CDU, from the moment we stepped on the ward, the HCA was absolutely amazing the smile to make you feel welcome not just to us but the whole ward and team. She was rushed off her feet but made sure everyone was happy
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I go to oncology every weeks for treatment. They're very nice and they're good at taking good care of me. I have been receiving treatment since the beginning of the year and they're good.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
When I was having my baby there were no rocking chairs available.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Hard working and caring, but overloaded. Some patients should see their GP instead. Negativity of other patients is horrendous to endure.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Please pass on thanks in particular to Paediatrics A&E. Both times were difficult to say the least due to what my daughter was going through but staff were faultless.
Beyond exceptional. Thank you. I have been meaning to deliver in a card for sometime but due to my daughter being vulnerable I have hesitated coming in. Please accept my apologies for it taking so long to say thanks. I will come in one day to say thank you one day when she is better.
Thank you
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Long wait of 4 hours at A&E before being seen by a doctor.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
The service is always good and manage to get an appointment with the dietician whenever I ring up.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
The urology consultant never listens to me or involve me in treatment planning.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I waited for over 4 hours. It was a long wait.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I had an accident and was taken to A&E. The care was second to none.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I was an inpatient for 3 days the care and support was good and staff was helpful.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
My mom was taken to A&E by ambulance and then shifted to ward 8 and 9. The ward patients need some physical exercise for quicker recovery.
My mom was discharged at 10:30pm on a February evening at 89. They could at least discharge properly and communicate with family.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I received excellent treatment for cancer here and then I had a mini stroke and again received excellent care and treatment.
Thank you so much for taking the time to provide feedback about Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I was seen within 2 hours and excellent care and treatment was provided.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment you received from our wonderful colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
After breaking my hip after a fall attended A&E - all staff very helpful and friendly
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you received excellent care from our colleagues at Good Hope Hospital during your recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I was in 18 months ago and the food was liquidised. The care was good, I couldn't fault the care.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I had to sit on a chair outside of A&E for 4 hours to wait for a bed. I waited 9 hours to be seen by a doctor. Terrible and so uncomfortable. Not great for an old lady like me.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear about the delays you experienced during your stay, and that our care fell short of our usual standard.
Your feedback is really important to us. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, or by email PALS@uhb.nhs.uk.
Best wishes
Patient Experience Team
I was on ward 15 and they said I needed to be shifted from my bed to a side ward for someone else. I found out there was a person on the ward that had TB. They hadn't told me and I stayed there for 2 weeks. It wasn't great at all, the care could be better.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear about your experience on your recent visit, and that our care fell short of our usual standard.
Patient feedback is very important to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
I was discharged at 10AM but had to wait ages for the medication to come. I had a friend picking me up and didn't have a mobile to message them. They ended up not being ready until 6pm.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, there was a long delay in receiving your medication.
Your feedback is really valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
They fitted a pacemaker on the Wednesday and I was out by the Friday. Everything was good. Explained everything and treated me well.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the great standard of care and communication you received from our wonderful colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
The food is lousy in the homebound ward. They don't butter the bread on the sandwiches. It's not great.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that the quality of the food during your visit was unsatisfactory.
All patient feedback is valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
Excellent physiotherapist. They were going to have me go out with a walker but I told them no. The physio team stopped this from happening and got me walking again.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from the Physiotherapy Team at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I have been to A&E 4 times over the last 6 weeks, 3 times by ambulance. The paramedics, nurses, HCAs, volunteers have without exception been exemplary. I couldn’t have asked for better care. They are so busy but remain cheerful and pleasant in spite of this.
Thank you all.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues and volunteers at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I had a hip operation in April 2024 and the doctor did a good job. The follow up was good and I'm on the med. I stayed in for two weeks and they then set up a care package for carers for 6 weeks when discharged.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital, as well as receiving assistance from the Carer Support Service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I had a blood test and they said I had low iron, I was anaemic. I saw the doctor who wrote a letter and did more tests, they said I would need tablets through the GP.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are really happy to hear that you had a positive experience during your recent visit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I waited for three hours and the doctor just glanced at everything, laughed and said you are fine. He gave me some medication.
Thank you for taking the time to leave feedback regarding your recent visit to Good Hope Hospital Birmingham - apologies for the delayed response. We are extremely sorry to hear that your experience was not satisfactory.
All patient feedback is very important to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Neurology is very good. It's very easy to get in contact with them.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from the Neurology team at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I went to A&E in May 2023 and they referred her over to paediatrics who then said she would need to be seen at the Children's hospital. They were very good.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I ended up at MAU and the nurses didn't know what the doctors wanted to do. I was there for 3 days. I understand they're stretched but I needed to know what was happening.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care and communication fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
Maternity midwives were perfect, I was well cared for. A great experience.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our midwives in the Maternity Team at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I had both of my children here. The staff are compassionate, kind and understanding.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I waited over a year for an operation. I was out the same day. It was a very good service and the staff are kind and helpful.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I felt very bad and lots of pressure so I went here and they said I had a hernia. They gave me painkillers and said I would need a referral.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
Waited 7 hours at A&E and my mom got worse. She wasn't seen until the evening. They did BP checks but I felt like because she didn't have a fever they didn't know what to do.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
Disorganised and no privacy. Too many x-ray departments.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
Very good. Good communication.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
Fantastic, a good service.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I have been waiting at A&E for 5 hours and only a nurse has seen me so far to insert a cannula. It's a long wait.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, the wait time was unsatisfactory.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
I am being treated for sleep apnoea and they have taken good care of me.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
Very attentive and helpful. I can easily get appointments too.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I come for bloods every 6 months and there is always a long wait and staff are always in a hurry.
Thank you for taking the time to provide feedback about Good Hope Hospital - Apologies for the delayed response. We are really sorry to hear that you have experienced unsatisfactory wait times on multiple visits to Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
I had to wait 5 hours but they examined me properly and everything was sorted out.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are happy to hear you received appropriate care during your visit, but we apologise about the unsatisfactory wait time on this occasion.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
My appointment got cancelled today because they didn't have any interpreters.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that your recent appointment was cancelled as there wasn\'t an interpreter available.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
I was referred for both physiotherapy and hydrotherapy here. They have both provided good support and it has helped me too. The staff are good.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
A&E waiting times are less than other hospitals. The staff are good people.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
They have insoles made to keep his feet balanced. We have to get re-referred from the GP each time he needs seeing again. They're very good.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
I see the Bronchiectasis Clinic and the doctor is so caring and supportive. I value the time she spends making sure treatment is correct and working well
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear of the excellent care and support provided to you by a doctor at the Bronchiectasis Clinic at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Cardiologist put me through some tests and everything was fine in the end which settled the symptoms down.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Kind regards,
Patient Experience Team
They were fantastic for my daughter last year. The care was fantastic in her last days.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are so happy to hear that your daughter received excellent care from our colleagues at Good Hope Hospital. We really appreciate this feedback.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
I’ve been at the Good Hope hospital now since 1pm with my husband. We have seen various professionals but what differs from the Heartlands is that at least each stage was explained clearly at the Heartlands.
Here, there was an awesome nurse who listened carefully to us and even though I explained and my husband explained of how his bad knee hurt so much that it caused him to fall, The doctor didn’t listen to me, my husband or even the nurse upstairs on 1st floor.
She even said to me, please can you explain to the doctor of how your husband fell because I told the Doctor and he won’t listen to me???
Imagine that!
There’s this rude ignorant nurse on the ground floor, she just making decisions and not informing the patient or his wife! This is disrespectful, and very worrying and so upsetting.
She put a hospital wrist band on my husband and he and I became confused as we were already told that he could go home today.
He was just told he was going to have a CT head scan and wasn’t informed or asked of was he ok with that decision?
I informed the ground floor nurse that it would be appreciated if she at least informed us of what was going on but her demeaner appears to be a bit rude .
We’ve been here so far for 7 and a half hours and counting.
Our heads are spinning here, we have seen too many nurses, Doctors, just two physiotherapists and they said I should ask the nurse at the desk to please add my Mobile number but then a doctor said it wasn’t necessary and I’ve even explained of the needing to be explained to, as I , the patients wife am Autistic but she looked dumbfounded to the disorder.
We want to go home and it’s been more than 7 and a half hours and not even a clue of a time when the consultant is going to let my husband go home.
Lack of communication and disregard. Oh and the wheel chair was taken away despite me telling the nurse who took it that he needs the chair as he’s not walking well enough yet. She said, well I can’t just leave it here because I need to move it out of the way but took it god knows where.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
A&E waiting times are really long. Horrible and they say the name isn't on the list but when you check with reception it is. They just take so long.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Unnecessary delays, midwives didn't take the pain seriously and I wasn't listened to. The postnatal ward was okay though.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Long waits and the staff were rude and unhelpful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was here for a follow up at respiratory clinic. The care and treatment provided so far is excellent. They sorted my medication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
A 6 hour wait without any proper medication and staff were not helpful.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I was admitted to the stroke ward and they were excellent. Five stars for the follow up care and support too.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went to A&E with stroke symptoms and they misdiagnosed and said it's a migraine. After 2 days I had a stroke and was then in for a month.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had hernia surgery here and the care and treatment was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had abdominal surgery and later developed an internal abscess, I was in hospital for four weeks. The care and treatment was good.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I had a loose disc in my lower back and went to A&E. I was seen by a good doctor. They said it will heal within 6 weeks by itself but it took 6 months. I can't fault them for that though.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Children's A&E is amazing. They're fast, focus on the kids and you're not just in and out. We were there for 3 weeks as daughter had a head injury. They treated her so well and they really focused on her and got her comfortable for treatment.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I just came out of hospital, I was in there for 2 weeks. It was good and I was looked after and cared for. They bend over backwards to make sure you get the best care.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
They have been good at occupational therapy. They're helpful at getting adaptations at home.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are happy to hear that you are satisfied with the support received from the Occupational Therapy Team at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
They arranged a follow up appointment. I waited 2 hours and when I went in they said I had coeliac, that was his conclusion and it took him 10 minutes to say that after a 2 hour wait.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best wishes
Patient Experience Team
Not too bad. I went the other week for my back and they wanted to operate but they have sent me to hydrotherapy and physio. They keep saying to carry on with what I'm doing.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response.
We are happy to hear that you are satisfied with the care and advice you received from our colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/
Best Wishes
Patient Experience Team
Coming in to hospital was dealt fairly by triage, but siting in the ambulance assessment area I witnessed a doctor pulling a cannula out of a patient with no gloves on and he was hurting him. No communication, treating him like a object. My partner has been waiting for bloods come in for suspected twisted bowel. When speaking with a member of staff he was told they will get to you eventually. Where is the communication? With these people, patients are treated like something they walked in that morning. It’s disgusting.
Thank you for taking the time to provide us feedback - apologies for the delayed response.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, or by email PALS@uhb.nhs.uk.
Thank you
Patient Experience Team
Long covid gave me an overactive thyroid and I was referred to an endocrinologist. Eventually, in June last year after waiting about a year, I had phone appointment with the endocrinologist which my career supported me with. He did agree that I have hypothyroidism due to long covid. I'm on medication but I was supposed to have a follow-up appointment to months later and I am still on the waiting list. I have not had any blood tests for any reason including to check my thyroid levels since June, which is almost a year ago. I feel as though I have just been left to get on with things myself and basically to rot. Nobody cares about me whatsoever in the medical profession. They make you feel like you are exaggerating or a nuisance. When you have many severe physical and mental health conditions as well as being autistic you already feel like you are a nuisance. It does not help your mental well-being when you feel disregarded and disbelieved.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I rang the number my doctors gave me after waiting over 3 months to be met by a rude woman in good hope. Then I rang again..To another woman to hang up on me, before I explained the full story of me. Waiting 6 months for an endoscopy. Oh maybe it’s just a stomach ulcer and it’ll burst.
Dear Louise,
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are sorry that you found particular members of our staff were rude and unhelpful in gaining information on your Endoscopy appointment, this fell short of our usual standards.
If you would like to provide any more information or further feedback about your experience (in particular any more detail about the staff member you had a difficult encounter with) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Raaj Bassi
Patient Experience Assistant at University Hospitals Birmingham
I had bypass surgery and the care during and after was excellent.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
For five years my father was treated for TB and in the end he was diagnosed with cancer. It's so bad.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
They misdiagnosed my daughter. She had tonsillitis and they insisted there was an issue with her pancreas.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
My daughter had to have a blood test and we waited for 2 hours. Which is bad.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
Very quick and effective. They helped me with my mental health issues and referred me to other organisations.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Thank you
Patient Experience Team
I went to A&E with a fractured ankle and was seen straight away. Good care was provided.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My maternity experience here was very bad. Staff were unhelpful and very limited support was provided.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Was in pain for hours, lady who was taking my blood pressure said my symptoms sounded like gallstones. I finally seen junior doctor she said she thinks I just had a sickness bug which I had for months, I told her I want a scan doing and she said no. I now yesterday had gallbladder removal at Solihull hospital in which the surgeon said I had a gallbladder stone stuck in my bile duct for a long time and that my gallbladder had not been functioning for a while … this could of led to an abscess… should be called no hope instead of good hope and I feel as though I should be suing the doctor that discharged me that day and didn’t get me checked properly despite me begging and crying to have a scan as I know that it was something other than a sickness bug. I was struggling to breath, had flushes, sicky feeling, discomfort not matter how I sat, everything I had symptoms of indicated to gallstones on the NHS page and the qualified doctor dismissed me!
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit to GHH, our care fell short of our usual standard, resulting in you having to visit Solihull Hospital to have your gallbladder removed.
We wish you a speedy recovery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had my CT scan at Good Hope. The staff were kind and helpful.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The overall experience has been good here at A&E.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the A&E department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went for a check up at respiratory and it was good. The doctor was good and I was seen on time, straight away and they communicate so well with us.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the respiratory clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I have used physiotherapy before and I can't complain about anything there.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Physiotherapy Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I think I have a fracture and I had to wait on the waiting list for an appointment.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
The outpatient pharmacy isn't good. Sometimes medication is missing and they told me to re-use my syringe for the antibiotics I'm taking.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard that you received from the outpatient pharmacy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I have an issue with my foot, not sure what it is. I'm here for an x-ray. Everything is fine here but not great.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at in the x-ray department. We hope you make a full recovery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I'm here for a nuclear heart scan as I have hypertension and I get breathless whilst walking.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Cardiology. We are sorry to hear that the hypertension is having such a negative in your physical health.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Waiting times can be long. At x-ray it is long but it's fine. I come here for check ups after a heart valve problem and have to take medication. No problems though.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to x-ray today after being referred by my GP. I was in and out quickly. The staff were lovely and said that they didn't see anything but would send the result to the GP to discuss at another time.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to endoscopy and it was good and I didn't wait too long. It was as good of an experience as it could be.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
We have come to x-ray after 4 weeks to check how my daughter's arm is healing after breaking it at school. I give them five stars.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
We were told to go to the children's A&E as my daughter had swelling on her arm after a fall at school. They sent her for an x-ray after a bit of a wait and it was confirmed that it was broken and she was sent to be plastered. She loved that part. They were great.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH and advised on attending the childrens A&E to receive appropriate care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to A&E about six months ago with my son as he was having issues with his bowels. I thought it wasn't normal. When we turned up it was absolutely chocka but they asked what was wrong with him and when I told them they said if I was happy to wait then they would arrange an appointment the next day at Warren Farm urgent treatment centre at 9PM.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
It was brilliant at endoscopy. They were just so quick, so efficient. Everything was thorough and although quick it didn't feel rushed.
\'Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
My daughter has dilated cardiomyopathy. It is genetic. She is only 20. When she had pain from hypertension and we went to A&E we were there 14 hours (including overnight sitting in chairs she was 'admitted' but there were no beds). We waited to see a cardiologist. There wasn't one in the building. After a shift changeover a consultant saw my daughter and told her she didn't have heart issues as she was only 20. Didn't read her notes or listen to what she tried to say (which is surely page 1 of basic medicine) Sent her home. Then wrote up different notes after a cardiologist had clearly, eventually, seen a record of my daughter's obs. Two weeks later we had to return, very reluctantly and the wait was 16 hours this time. My daughter had blood pressure in the 200s the whole time, really dangerous and life threatening. The nurse who triaged her could not spell cardiomyopathy. She put anxiety instead and my daughter was overlooked for hours while the emergency doctor was unaware and so did not prioritise her. When she eventually saw an actual doctor there was great concern and thorough testing done very rapidly.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Two cardiologists a Myasthenia Gravis consultant. Cardiologists do not check if I can have meds they prescribe and appear disinterested when I ask anything. Constantly told to "read leaflets in prescription package". None appear to read notes....or discuss anything with each other.
Thank you for taking the time to provide us feedback - apologies for the delayed response.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, or by email PALS@uhb.nhs.uk.
Thank you
Patient Experience Team
My elderly mother 95 yrs was treated so kindly by a sister in A & E
Then a sister and the nurse practitioner in minors were excellent. Kind and patient.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
It's alright, parking could be better and not so far away. The staff are alright. It can be quite a wait.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
The care by the consultant for the treatment of my glaucoma is excellent.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
Very kind and helpful staff at x-ray for my hand and knees.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I am treated there for glaucoma and had both my cataracts done. Excellent treatment.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I was treated at cardiology for a heart attack. I received excellent care and treatment.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
Dislocated and fractured elbow. The T&O doctors all dismissed my soft tissue pains and refused MRI , that initial hospital said was paramount, decided my pains were compartment syndrome and one said that I would 'just need to live with it'. I only got the MRI after I my own constant and forthright advocating via the patient re-referral. The MRI showed that everything I described was there, detached and retracted muscles on upper and lower arm. Ruptured ligaments. I finally have an elbow specialist working with me.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I would like to express my deepest heartfelt thanks to the Consultant in charge of A & E of Good Hope Hospital on Christmas Day 2024 for saving my husband’s life. I would also like to express my deepest gratitude to the surgeons who performed life saving surgery on him and those involved in his care thereafter. Without all of these individuals giving up their time and prioritising the needs of others before their loved ones the NHS would not be such a wonderful system. We should all be thankful and proud of our NHS and for those who dedicate their lives as they are truly heroes.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I have macular degeneration and glaucoma and I am seen by a consultant regularly after every 6 weeks. They provide excellent care and treatment.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
The aftercare was very poor. It was also long waits for the injection in your bladder.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
It's good.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
I prefer communication in writing such as email as I have a bit of a hearing problem so its easier but they phone me even when I tell them my preferred method of communication.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail about your communication preferences and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
I had my kidney scan here and the staff were very helpful and looked after me well.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
I have had a number of surgeries over the last few years and the doctors were excellent. The nurses on the wards are amazing but the food is horrible.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns about our food in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
There are long waits at A&E and poor care provided to people who need help and attention.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Husband was on ward 10 for a week. A social worker got him a place at the home he is at now. The care on the ward was good, they looked after him and he seemed happy.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
My husband was put on ward 12, they thought he was a comedian. He got on very well with the staff on the ward and they took such good care of him.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
My husband stayed on ward 15 for nearly 3 weeks. They discharged him without telling us and put him in a care home in Aston, without telling us. The home rang to tell me he was there. He ended up being transferred back to the hospital because he should never have been there.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
They admitted my husband quickly when he had a fall and had bad concussion and a bad cut to the head and eye.
Thank you for taking the time to provide us feedback on your husband\'s positive experience of care at our hospital.
Best wishes,
Patient Experience Team
I had a bad chest and ended up there as my readings were off. They put me in the emergency room to begin with and they did some tests. They were blessed through.
Thank you for taking the time to provide us feedback on your experience at our hospital.
Best wishes,
Patient Experience Team
My husband was in hospital for 9 days and they were very good with him. Very kind and treated him very well.
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham.
We are delighted to hear about the excellent service your husband received over his stay from our wonderful colleagues at Good Hope Hospital.
If you would like to provide any more information or further feedback (for example the names of staff if you wish to pass a message on) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
We\'d be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you\'re interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.
Best Wishes
Raaj Bassi
Patient Experience Officer at University Hospitals Birmingham
Always busy but they're good. They always attend to my requests on time.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
I had a good experience with them. Services are always great and I will always recommend.
Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team
Whilst playing my son had a big cut on his forehead. I rushed to A&E and he was seen straight away. Excellent care was provided.
Thank you for taking the time to provide us feedback on your positive experience at our hospital A&E.
Best wishes,
Patient Experience Team
I have to come to the walk in every 3 days to get dressings changed as the GP nurse wouldn't do it. I had to wait several hours to get it done as they feared it may go septic. A 3-4 minute task and I had to go there. The car parking fees are also terrible.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
They called to come in for an x-ray on my ankle. Not too bad now. They have been superb with the care they have given.
Thank you for taking the time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
Ward 23 was great. The nurses were great, helpful and was like a home from home. There was a couple of students and I wanted a cold Pepsi. They went to the vending machine for me and got me one. Couldn't do anymore for me. The staff also had a smile every day even though they're over stretched.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
My friend brought me to A&E after I was having a heart attack. They saw me being carried from the car and the paramedics couldn't be anymore helpful. They got me in, got bloods done straight away. The hospital was really good.
Thank you for taking your time to give us feedback, we really apprecate it.
Best wishes,
Patient Experience Team
Ward 14 was really nice. They took good care of my uncle and I'm really happy with them. They tell me what's going on and the staff have been good.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
I have chest problems and they see me at respiratory regularly which is great. The care is good and the staff are great with me.
Thank you for taking your time to give us feedback, we really appreciate it.
Best wishes,
Patient Experience Team
Great, really great. The staff are great and so to is the care. My daughter goes there often and the wait isn't too long to see her. They're really good with her.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
No messing around at Ophthalmology. They saw me quickly and tested my eyes then I was on my way. No problems at all. You don't want to be hanging around for hours do you.
Thank you for taking your time to give us feedback, we really appreciate it.
Best wishes,
Patient Experience Team
I had an appointment with x-ray within 2 weeks from being referred. The service was very good. I'm happy so far.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
If I'm being honest dermatology are rubbish. The staff can be rude and the system is broken. It's just no good here.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The lady who did my x-ray was so lovely, no complaints there. But when they called me they thought I was trying to switch off my phone and the HCA said to me can you hurry up. I just thought that was rude. There isn't any need to speak to people like that. The newer staff now have no manners and all the old school staff have left.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
The hospital is amazing and cared for my mom really well.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
Directions to MAU are not very clear but there are lots of staff around to direct you to the hospital. They are good in there. The staff take their time and will answer any concerns. I was taken care of.
Thank you for taking your time to give us such wonderful feedback.
Best wishes,
Patient Experience Team
They were really good and they sorted out PIP once he was diagnosed with cancer. They said there wasn't much that could be done and sent him home to die. They arranged some care from John Taylor Hospice and Perry Trees.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
They were really quick in there. I was in and out after my scan.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
It has taken a few weeks for the ENT appointment but I have now finally been seen as they are trying to get to the bottom of what is going on.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I had a stroke and I ended up in there. They gave me no help afterwards and no follow up. It's not very good care. I was hopeful that they would be more helpful but I felt lost.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
My father was a fit 85+ , still in full time employment, driving to Scotland every month for work, enjoying far away vacations, generally busy and loving life until feeling extremely lethargic at the end of the Summer. After begging for an appointment with the GP my father ended up so weak he suffered an aortic dissection. After first being admitted to Good Hope resuscitation ward on 12 November then to Majors A then back to the resuscitation ward he was sent to Queen Elizabeth, where they considered his fragile state ( a fairly recent state for which no cause had yet been investigated) too risky to operate, he was sent back to Good Hope cardiac ward where we were led to believe the underlying cause of his fatigue and subsequent dissection would be investigated and treated so he could gather his strength back.
For the first 2 weeks not much happened in regard to the underlying condition( anaemia known but not the cause). Every week a different consultant on ward duty so no continuation in communication or treatment and every week repeating the same history to a different consultant. The week before Christmas, he was deemed medically stable by the weeks Consultant and would be discharged on 18 December although he had only been off the monitor for a day. He had been back on the monitor after a 30m walk 3 days prior, because no wheelchair was available to take him from the ambulance to his PET scan at QE. Despite sharing our concerns that one day off the monitor did not mean stable and if a 30m slow walk was too much for his blood pressure then in his still physically weak condition going home would be dangerous in regard to his dissection rupturing whilst coping with stairs and moving around a large house, we were told further investigations could only be done as an outpatient and he was sent home on December 18.
He died due to hypertension and subsequent ruptured aorta 28 hours later. In my opinion beds needed to be cleared before Christmas and the consultant did not like being challenged on his decision.
Please accept sincere condolences on the loss of your father. May I take this opportunity to thank you for posting your comments as I appreciate that it is a very difficult time for you and your family.
I would like to reassure you that we take seriously any issues our patients or relatives raise with us and we value your feedback regarding your late dad’s care.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
My 87 year old mother collapsed at home and was brought in by ambulance. We were transferred twice to 2 more ambulances before we even got into the hospital as by now she was conscious so not an emergency. She then spent the night in majors. After we left in the early hours as we were told she would be there for the night, she was moved again to another identical cubicle. When we arrived the next day her glasses that she wears all the time we're missing. She was confused as she has dementia and had been left alone and couldn't find her glasses. They were never found and we were never given any indication as to why she had been moved to an identical cubicle. It was nearly 24 hours before she was moved to a ward where she could have a much needed shower and by the following day she had been moved again. The care she got when finally on the cardiac ward was good but the palaver beforehand was a nightmare. It worries me if she gets ill again as I would not want to repeat the experience
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear about the experience your mother went through.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
We arrived in the department around 11pm. My daughter who is 20 was told by 111 that she had to go to the emergency department at good Hope within the hour. They said they would forward her very detailed medical history. When we arrived my daughter had to repeat out loud and in detail in front of many patients why she had to come in (patient confidentiality non existent in healthcare?) she was then called over to have her blood pressure taken. From the start of our experience till the end not one member of staff introduced themselves. So we have no idea who they where or what their positions where. While we were sat waiting we noticed many patients wearing face masks. We had no idea why but eventually overheard the nurse (I presume she was the nurse from her uniform) telling another patient that the department was full of patients with flu so they had better wear a face mask. I then went over and collected one for myself and my daughter. I think after 2 hours we were called in to see possibly another nurse who managed to take her medical details for a third time without making any eye contact or introducing himself. He then said she needed an ECG but again another unknown person came in and completed this without even a hello. We then returned to the waiting area. By this time my daughters migraine was kicking in. She told the nursing staff that if she didn’t get the correct painkillers she would be in a lot of pain and would start throwing up. They said they would ask the doctor but didn’t seem particularly happy she made that request. They eventually got my daughter some paracetamol which was too little too late. She started repeatedly throwing up in the toilets. During this time the nurses where discussing with each other and a patient what they’re porn star name would be!!!! I went to and told them that my daughter was extremely distressed and had thrown up 4 times in the toilet at which point they wrote down her name on a piece of paper and said they would get back to us. At 3:30 my daughter begged me to take her home at which point we left. I would like to add other issues I had that evening:
1. Patients smoking outside the doors meant that the department filled with cigarette smoke. This affected my asthma
2. The complete lack of care or compassion for any patient in the department. When an elderly lady walked behind the nurse station to speak to the sister she was told off immediately. It was very difficult to get any attention from the nursing staff as the stations where they stood had massive screams on them so it would have been difficult to see a patient who needed help.
3. The toilets were dirty and only one had tissue paper in it. That cubical however did not have a working lock
4. The department smelt of cigarette smoke.
We were there for four and a half hours with no indication of waiting time, the process or what was going on.
5. Shouting patients names across the waiting room over an over again is extremely distressing if you have a migraine. Would a screen showing waiting times not help?
I will be contacting my MP regarding my experience and if I have no joy there I will be seeking legal advice.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that about the expereince you and your daughter went through while being in A&E
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Had a long wait in A&E this week waiting for a surgical assessment. Worth the wait though - Dr we saw was exceptional. Genuinely caring and very knowledgeable. She was accurate in her diagnosis and even called 24 hours later to check all was ok. We were so impressed with her. Hope our thanks and praise can be passed on ☺️
Thank you so much for taking the time to provide feedback about Good Hope Hospital - apologies for the delayed response and the long A&E wait. We are delighted to hear about the excellent service you received from our wonderful colleague.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
They need more trained staff to run a smooth operation at A&E.
Thank you so much for taking the time to provide feedback about Good Hope Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had my cataract surgery here. The staff were very good and helpful.
Thank you so much for taking the time to provide feedback about Good Hope Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had an MRI scan and ECG and they said they would send the results to the GP. The GP said they hadn't had them and I can't get in touch with the doctor at the hospital. I need to know if I can drive again.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We\'re sorry to hear of the wait for MRI / ECG results. Please do contact your GP who will be able to contact the clinician on your behalf.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went for a CT scan and it took ages for the results to come back. As soon they did they sent the information to the stroke clinic as they thought I had a mini stroke and the treatment was good. They were caring.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We\'re sorry to hear of the wait for CT results but happy to hear you had good treatment and care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I ended up waiting several hours in discharge lounge. You wait for hours and there are loads of people in there in the same boat.
Thank you so much for taking the time to provide feedback about Good Hope Discharge Lounge. We are sorry to hear about the long wait you experienced waiting to be sent home.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Ward 23 is supposed to be a rehab ward but there aren't enough staff. They told me I couldn't do anything by myself and that I would need to ask a nurse for help but they were always so busy so I ended up losing mobility when it came to discharge. I had someone placed at the end of my bed ready for my bed and I was placed in discharge lounge for home.
Thank you so much for taking the time to provide feedback about Good Hope Hospital - Ward 23. We are sorry to hear about the experience of delayed care you came across whilst you were an inpatient with us, due to the busyness of the ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I waited 5 hours on the back of an ambulance before being taken into A&E. I can't even remember how long I waited to then be seen but they decided I should be admitted and I was on ward 23 for 3 weeks.
Thankyou for taking the time to share your feedback about your visit to our hospital. We are sorry to hear of the wait you had at ED.
Best wishes
Patient Experience Team
In April we went for a check up as one stent was playing up. It had to be done again so they referred onto Heartlands.
Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
They told me to go to the GP to have the dressings changed after my day surgery.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I went to the hospital to have a cyst removed under local anaesthetic two weeks ago and was asked to go back for a follow up.
Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
There is nothing good about A&E. I waited 18 hours the other week with a chest infection. They saw and assessed me within 2 hours but I waited another 16 hours for medication. It's not the first time its happened either.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had surgery here to remove cysts from my ovaries. They were very good and helpful. They cared for me well.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I was seen within 2 hours by a very helpful doctor and now I'm waiting for my results.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I called NHS 111 and told them I fainted twice this week and asked for advice. They booked an appointment and said to go to A&E at Good Hope. When I got there they said nothing had been booked for me and asked me to sit and wait my turn.
Thank you for taking the time to share your experience of your recent visit to our Hospital. We do not have an appointment pre-booking system for our A&E departments as this is a walk in service for Accidents and Emergencies.
Best wishes
Patient Experience Team
Today I was seen by a nurse within 30 minutes and now I'm waiting to see a doctor. So far it has been a good experience.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I was seen within 2 hours. The doctor was very helpful at A&E.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I have been waiting for 10 hours in A&E. I waited 7 hours for a doctor now the last 3 for results. It's horrible.
Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We\'re sorry to hear about your wait.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Excellent care and treatment provided to my 10 year old son. The staff were very helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
A&E was fine. There were no long waits and they treated me as soon as I got there. The care was great. Quick and efficient.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I had an appointment with MAU and the consultant was really good. Each department was spoken to the other well too.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
Very good at same day emergency care department. We have been really impressed with the speed and efficiency of the service.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
It's quick and easy at x-ray. The staff are helpful and you don't wait too long. It's excellent.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
All has been good at x-ray. Seen quickly and the staff were great and helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
All been arranged very quickly. Very good and we got the medication.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
X-ray was very good. They saw me very quickly and the staff were supportive. They listened to me and was very patient.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I was seen very quickly at x-ray after being sent from AMU. There were no waits and staff were knowledgeable and took their time as my legs aren't very good which make me slow. They were patient with me.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
Long waiting in AMU. I went for a scan and then you have to wait for them to discuss the results with you. Staff have been helpful but can only give so much information. The care is good I suppose.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
If you think it would add value, we would be keen to listen to your feedback in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team
Very impressed with the quick and efficient treatment at A&E.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I had an allergic reaction and they saw me as soon as I got to A&E. They gave me medication and a follow up appointment for testing for allergies.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I had to use the Children's part as I had kidney stones. They needed to take blood but couldn't find the veins. So they used a vein finder. The eventually took the blood but lost it and had to do it again. They didn't just take it from where they took it before they stabbed me 5 times to get the blood again.
Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had my gallbladder removal here and the surgeon was amazing. So caring.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team
I had my appendix surgery there and the staff were very helpful.
Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team
Very busy all the time. They have limited staff catering for a large numbers of patients.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
If you think it would add value, we would be keen to listen to your feedback in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team
I had to wait 5 hours to see a doctor. I would particularly like to thank the registrar for his care and attention. He treated me and my broken and dislocated finger with expertise. At the end of the treatment he said he was disappointed that the finger wasn’t straighter and recommended going to my local A and E in Winchester. I did that. They X rayed the finger and showed that the dislocated joint was perfectly positioned and the break as well aligned as possible. The swelling is now going down and the alignment is improving. Please pass my thanks on to this registrar.
Thank you for sharing your feedback about Good Hope Accident and Emergency. We\'re sorry to hear of your wait but incredibly pleased to read the positive experience you had with our Registrar.
We would like to pass your feedback on to the Registrar however, we would require a few more details to find out who treated you. If you have the name of the clinician or any other details, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.
Best wishes,
Patient Experience Team
I was seen within 2 hours but the A&E waiting area is a mess and the staff were not very helpful.
Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We\'re really sorry to hear about your experience. If you think it would add value, we would be really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team
I waited for over 7 hours in A&E and the doctor saw me for less than 20 minutes.
Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We\'re really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Always a long wait and after hours of waiting its a quick interaction with a doctor.
Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We\'re sorry to hear about your wait but hope that your quick interaction with the doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
It's busy at A&E but the doctors are very good and always provide excellent care and treatment.
Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department, and making particular mention of our doctors, which is really appreciated.
Best wishes
Patient Experience Team
I was seen on time and received excellent treatment.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team
I came with fractured fingers and I was transferred to fracture clinic straight away. Excellent care and treatment was given.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team
The staff at orthodontics were helpful and provided excellent care there.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital orthodontics department.
Best wishes
Patient Experience Team
Very kind and helpful staff. I have had an excellent experience giving birth here.
Thankyou for taking the time to share your positive experience of the Good Hope Hospital maternity unit.
Best wishes
Patient Experience Team
I waited 3 hours in A&E, they need more staff to handle so many patients.
Thankyou for taking time to share your feedback about Good Hope Hospital Accident and Emergency Department. We\'re really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
I had my MRI scan done over there. I was seen on time and staff explained everything very well.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital; it will be really appreciated by the team.
Best wishes
Patient Experience Team
A very helpful consultant. He helped me a lot and provided excellent care.
Thankyou for taking the time to share your positive experience of your recent care at the Good Hope Hospital Ear, Nose and Throat service.
Best wishes
Patient Experience Team
Very busy and a poor level of treatment.
Thankyou for taking the time to share your feedback about Good Hope Hospital. We\'re really sorry to hear about your wait and the level of care you received.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team
Marvellous. Great staff, can't fault them.
Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team
Went to A&E @ approx. 6 PM on 23/10/2024 with complaint of breathlessness and swollen feet and legs. Also told the reception and doctor I woke up in morning gasping for air and that all of this has happened after COVID and now I am Covid negative. Went to my GP and She said to go to A&E straightaway. Understand this is busy environment so waited in A&E after registration to be seen, took around 1.5 hours (7:30 PM approx.) triage done, got bloods done, got Xray done - so far so good. Then had to wait till 12:30 AM to be seen by A&E doctor - even that is acceptable.
Fun starts after that - When doing consultation doctor stated I am a high-risk patient of imminent heart failure as the fluid is building up and the feet are swollen due to that. He also mentioned my heart is enlarged. His words were we need to wait till Medic comes and then they will take decision and it will be a long night as we will need to wait for consultant who comes in morning. So instead of giving me a resting place I was told to wait in waiting area where I waited till 2:30 AM. however around that time my feet because of sitting on chair are starting to give me pain, so I went to nurse stating the issue they turned deaf ear. As the pain grew worse I went to nurse again stating I am also NHS employee and my request to give me a bed based on what doctor has discussed with me to my utter horrified experience doctor nowhere in report mentioned what he discussed with me and I had to self discharge me at that time losing all trust on the doctors in Good Hope and Duty of Care that has gone to a new low.
I have seen patients disgruntled in the A&E section cursing the hospital for not caring. Yes, they do take Blood pressure every 2-3 hours but the whole process needs to be looked at the priority of issue. I am now so not trusting doctors that I have made my mind I need to get my issue resolved but I will be going somewhere else as it is affecting my work, but I will be recording the doctors statement with their consent just in case this happens again at least I have proof.
So, my experience is a waste of my time, waste of NHS Resources, No Compassion in nurses who were busy talking about how much tax has been deducted due to the back payment. They wanted me to sign consent form that I didn’t sign. I understand the pressures we work under but there are serious process flaws here that need to be addressed.
My point here is:
1) Doctor did not state anything he discussed with me on the report
2) If he has discussed the issue with me then at least get a place to rest, sitting on hospital chairs for 8-9 hours with legs hanging down aggravated problem
3) Nurse did not had any compassion, I said I need to self discharge she was ready with form and wanted me to sign
I always thought NHS has high standards in terms of Duty of Care, but when I see the Values of Good hope I can see it is just another number making game.
Dear Prabjot
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you have so many concerns over the care you received in the Emergency Department - in particular long waits at various stages of the process, communication failures and you feeling that ar a number of points you feel that staff did not show sufficient compassion.
Given the seriousness of what you describe if you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this and haven\'t already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had his surgery here and was highly satisfied by the high level of care and treatment received.
Thank you so much for sharing your feedback about Good Hope Hospital, and sorry for the delay in replying. We’re really glad to hear that your Husband was pleased with the treatment and care delivered.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
Excellent care and support provided to my mom who is now cancer free.
Thank you so much for sharing your feedback about Good Hope Hospital, and sorry for the delay in replying. We’re really glad to hear that you were happy with the care and support provided to your mother through their cancer journey.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
Long waits but plenty of staff around to take care of you. The service delivery was good.
Thank you so much for sharing your feedback about Good Hope Hospital, and sorry for the delay in replying. We’re sorry to hear of that you had a long wait but we are happy to hear that you felt staff were on hand to deliver care and treatment.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
They checked me over and give me water and medicine and tell me what to do to make my kidney better.
Thank you so much for sharing your feedback about Good Hope Hospital, and sorry for the delay in replying. We’re glad to hear that you were happy with the treatment and care that was provided to you in our ED.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
The A&E is very good for children. You wait yes, but they treat children very good.
Thank you so much for sharing your feedback about Good Hope Hospital, and sorry for the delay in replying. We’re sorry to hear of your wait in ED but glad to hear that you were happy with the care provided.
If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.
Best wishes,
Patient Experience Team
My 2 year old had a bad ear infection and had a high temperature. They gave him antibiotics. We had to wait for 6 hours but it's like that at the A&E.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that yout child had a long wiat to be seen in the Children\'s Emergency Department we are pleased to hear that otherwise you are happy with the care they received.
If you would like to provide any more information or further feedback about you and your child\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son was diagnosed with hand foot and mouth and on day 3 of a fever that I couldn’t keep down I took him to A&E in the evening as suggested by 111. The children’s waiting room at A&E was full so I understand they were pushed but upon calling us into triage they took his sats which were 94 and his temp which was 38.2 (an hour after Calpol) and said (this is basically word for word) “I’ll be honest with you, there’s a four hour wait for a doctor, he’s fine, you’ve previously been told it’s hand foot and mouth the doctor isn’t going to do/say anything different to him other than suggest you give Nurofen as well to bring the temp down. Your choice”
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your son\'s care in the Children\'s Emergency Department and that decisions made may have exacerbated the level of infection.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They don't understand dementia. I'm not saying the nurses do not care but they have an all about me booklet that nobody ever looks at. My husband can come across as though nothing is wrong with him, so he ended up not having inhalers, no insulin and didn't have the 5 glasses of water he had said he had. He ended up with a kidney infection.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found that the staff aren\'t sufficiently sensitive to the needs of patients with dementia and that this caused significant medical complications.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a fall and ended up going into hospital. I had a scan and white matter showed up on the scans in 2022 to suggest a stroke but no further information given. It was a muddling experience. I needed to know what was happening and how to cope with it but I was discharged soon after with no medication.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were discharged after your fall without sufficient information and any medication.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had a brain scan and it took 9 months to get the results.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that it took so long for you to get your scan results.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited for 1 hour at A&E and was seen by a very helpful doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care in the Emergency Department and that you were seen quickly by a helpful doctor.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The signage wasn't good and I ended up going to the wrong place. They need to improve the directions on the letters they send out.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had some difficulties locating the imaging department and the appointment letter wasn\'t helpful. It would be useful to hear more detail about this as it may be something we can address.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Daughter is having an x-ray, the staff have been good and looked after her.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care your daughter has received at her x-ray appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's been okay, staff are good. They changed my appointment time for one earlier which was good and convenient.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received from the imaging team - in particular that they\'ve been flexible enough to change appointments time to suit you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are looking at his feet. I had 2 appointments arranged for him for the same day so he isn't having too much time off school. They communicate well.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care that your son has been receiving and that arrangements are put in place to make sure he doesn\'t miss too much time off school when attending appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to have bloods done today and they have been really good, amazing. Come every month with my 5 year old to get his bloods. They are always great with him and keep him calm.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care your son receives when he comes in for his regular blood tests.
If you would like to provide any more information or further feedback about you and your son\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Lovely staff directed me to the pharmacy as you can get a bit lost. Signage isn't that great. The pharmacy were so quick too.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the service that the pharmacy team provide but sorry to hear that you had some issues finding the department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came for bloods. You have to take a ticket and then wait. You don't have to wait too long. The staff are always friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you received when you came in for bloods - in particular the smooth processes and the friendly staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for a CT scan and it was fine, I was in and out as nobody was waiting. They said they will discuss the results with the GP and follow up at the care home too.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you receivedduring your CT scan - in particular the speed that you were seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Ward 15 is very busy. It's a 6 bed ward. There is a lot of people to treat. Staff do listen but some patients are not mindful of others. You have to pay £25 for the TV for 3 days. The staff are wonderful but they are run off their feet.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are really pleased to hear that you\'re happy with the care you receive on Ward 15 but sorry to hear that some of the patients aren\'t mindful of others.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good on ward 2a, the staff were wonderful. The care was excellent and then 8 days later they changed my antibiotics as they weren't working and I wasn't getting better.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received on Ward 2a and that they changed their treatment when needed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was on the assessment ward as I ended up with E.coli after the operation and they put me on antibiotics that didn't work in reducing prostate levels. I was on the ward for 8 days before being moved to another ward.
Dear Patient
Thank you so much for taking the time to provide feedback about your inpatient stay at Good Hope Hospital Birmingham after coming with E.coli - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They took me straight through to A&E no problem. They did a lot of checks and questions. It wasn't long before they got me a bed. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased that you\'re happy with the care you received in the Emergency Department - in particular how quickly they found you a bed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I wasn't at ward 20 for too long. The food was different and they often ran out of sandwiches and food I like. So that would be difficult. The care was great, I felt cared for. They did all they could.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care you recdeived on Ward 20 we are sorry to hear that the ward would periodically run out of sandwiches and other food you like.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I wouldn't say I enjoyed it but they kept me comfortable on ward 9 and the nurses were good. I stayed for 5 days.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received on Ward 9 during your 5 day stay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The waiting around in discharge lounge has been the worst part. The take so long waiting for hospital transport. The staff have been kind, there isn't much they can do. You just have to sit and wait.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had instances where you have had long waits for hospital transport in the Discharge Lounge
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
He has been transferred to the ward today. So far so good on ward 15. Communication about his condition has been really good.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care your friend/relative is receiving on Ward 15 - in particular the high level of communication.
If you would like to provide any more information or further feedback about your friend/relative\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was at AMU for quite a while as there was a queue. Eventually they treated me and gave me medication. They did their best and told me what was happening.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the AMU despite having a long wait to be seen and treated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I ended up at A&E as my blood pressure was through the roof. They were ever so quick before transferring me to AMU. They did a few checks then moved me. The staff were nice. They are doing their best.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received in the Emergency Department and the AMU and that you were processed and treated so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Rushed me in again so they said they had bought me back in as a failed discharge. They did checks in CDU which is meant to be a 4 hour discharge but I was there all night and discharged the next day.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were rushed in again after failed discharge.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter in law came to get me from discharge lounge. I didn't feel well enough to be discharged but there was someone waiting for my bed so they rushed it. I got home and was rushed and admitted back in as I wasn't well enough to be home.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel that your discharge was rushed and that you eventually had to be re-admitted - clearly this must have been very distressing for both you and your family.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken to ward 8 at 8AM by the porter, got half way there and was taken back because I was there too early. I waited 1 hour and then was taken back again. Wheeled me into the ward and stood me by a window. All the ward was full and they were waiting to discharge a lady and then give me the bed. I asked if there was a day room or area I could wait in so they took me to another room and forgot that I was there until 5PM. I had to wave the nurses down to find out.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with your care and that you were forgotten about by ward staff were so long.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and in particular the ward in question. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent AMU, nurses and care staff. Wonderful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the treatment and care you\'ve received in the AMU.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken to A&E. I received fantastic treatment here. I was sent home with crutches, was in for 4 hours and they sent me home. The food was great there too.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received in the Emergency Department - in particular how quickly you were seen and treated and how great the food was.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very slow and lazy staff. They take ages to look at things. I waited for 5 hours in A&E in pain. The waited for a specialist to come.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen, whilst in pain, in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly attend the neuro clinic after having a breakdown. The care provided is excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you are so happy with the care you\'re receiving at your regular neurology clinic appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I slipped and broke my knee and was taken by ambulance here. After initial treatment at A&E they referred me to the QE.
Dear Patient
Thank you so much for taking the time to provide feedback about your treatment in the Emergency Department at Good Hope Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife had her gallbladder removal surgery here. The care and treatment was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your wife received such excellent treatment and care here during her gallbladder removal surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in with severe pain in my right hand and waited for 3 hours before a doctor saw me.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that had such a long wait in pain in the Emergency Department before you were seen.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They need more staff at A&E and more resources to provide a quick and accurate service. They need to improve the standard of service delivery.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's literally around the corner from where I live but I've had bad experiences there so I wanted my treatment elsewhere. I went to a different hospital instead.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you aren\'t happy with the experiences you\'ve had.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Completely rubbish treatment provided after a 3 hour wait. The doctor was rushing through things.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you had a a long wait to be seen and were then unhappy with the care you received from the doctor.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter had her gall bladder removed here and was an inpatient for 2 weeks. She received excellent care and treatment.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your daughter received excellent care during her 2 week stay following a gall bladder removal.
If you would like to provide any more information or further feedback about your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are understaffed and very slow to react to medical emergencies. I waited for 4 hours before I was given medical attention.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had a long wait for medical attention when you visited the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both of my kids were born here. I am very happy with the good care provided by the maternity department.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you\'re so happy with the care provided by the maternity department during the birth of your two children.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here twice a week for my wound dressing which is taking a long time to heal. The staff are very helpful and kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you receive at your twice weekly wound dressings and that staff are so helpful and kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
There is always a long wait, the cardiology clinic is always running late
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have experienced anumber of delays in the cardiology clinic.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very helpful staff at urology clinic. They always see you on time and provide excellent care, support and information.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff at the urology clinic have been so helpful, always see you on time and provide excellent care, support and information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E with chest pain. They straight away referred me to cardiology.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that Emergency Department staff acted quickly and referred you on to the cardiology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My scan was done quickly and the staff were very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your scan was performed quickly and staff were so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been waiting for an hour for bloods. The clinic is running very late.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had such a long wait to have your bloods.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken into A&E as I couldn't pass water after having surgery at the QE for bladder cancer, I was in a lot of pain. The staff were really good and helped me. It was the day after the operation that I ended up in A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care and help you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. The nurses are lovely. Communication is good, no complaints. Appointments are arranged in good time. The doctors are lovely too. I have to have a stent removed every 6 months and they arrange that.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you\'ve received - in particular how lovely the nurses are, the level of communication and the speed that appointments are arranged.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
On Saturday they told me I would need a pacemaker fitted. I had it fitted on the Sunday. All went well and I was sent home on the Tuesday. It was a lovely stay. The staff were all good and very efficient.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you had your pacemaker installed so quickly and your inpatient stay was so lovely.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was brought into A&E by ambulance and didn't wait very long. They did all tests needed, very swiftly and they acted very quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff acted so quickly and ensured you didn\'t have to wait long to be seen and treated when you came into the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. I had 3 blood tests, 10 minutes apart, not sure what for, but they were alright. Good so far.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received during your three blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I ended up in A&E on a Monday and it was a very busy. It wasn't a long wait because I was unwell, I was seen straight away but I spent the night on the trolley in a cubicle before being transferred to the short stay ward.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had to spend a night on a trolley in the Emergency Department we are pleased to hear that you were seen straight away.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there for about 9 days. It was okay but very noisy with all of the TVs. The food was awful but it was very clean. The staff were wonderful. It was just a bit noisy. There were only four people on the ward. It was very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the ward was noisy during your inpatient stay and you weren\'t happy with the food we are pleased to hear that otherwise you are happy with the care you received and the ward environment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Absolutely fine, they've told us we have an hour wait but it is what it is. Very organised when you come here.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had quite a long wait on this occasion we are pleased to hear that otherwise you are happy with the care you received and the level of organisation in particular.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It didn't take long for the referral but I did wait a long time for someone to see me. I asked reception who said I could be next, it depended on who they pick. Usually they are very good. They must be having an off day.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a bit of an issue with staff on this visit (and we\'d be keen to hear more detail if you think it\'s appropriate) we are glad to hear that most of the time things have been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's always been okay here. No long waits for appointments and always keep to the time. Very happy with the service here.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care and service you have received and that you are always seen on time when you come in for an appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came here for a follow up appointment and was told that the wait was going to be over an hour. I was seen quicker which was a nice surprise.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen a lot quicker than you anticipated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My son was born there. The care I received at maternity ward was amazing. Staff were very helpful and kind.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you're so happy with the care you received during the birth of your son and that staff were so helpful and kind.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my tests, scans and MRI were done here. I give them 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received from the cancer services team during tests, scans and MRI.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. I stayed in for 4 days and the care was excellent. The midwives and staff were were really nice.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received in the maternity department - and that in particular the midwives and staff were so nice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a procedure to dilate the oesophagus so I could swallow. The staff were very nice. I was able to return home, I didn't have to stay overnight. The follow up has been absolutely excellent, cannot fault them.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were so nice when you came in for a procedure on your oesophagus both during the procedure, your overnight stay and then the excellent follow-up.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's clean and the staff are friendly and helpful. They bought ice packs round because it was so warm in there. They gave me Lypsyl because my lips were so dry. They were really good. I couldn't complain about anything.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received and that staff took extra steps to help out - specifically providing ice packs and Lypsyl.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Terrible experience …arrived more than 15 minutes before my appointment. I spent 25 minutes cruising around the car park trying to find a space. After I’d parked and arrived at my appointment I was 15 minutes late.
I’d tried to call the treatment centre to inform them that I was trying to find a space but my call was not answered.
Consequently, I was informed that I had missed my appointment and would have to rearrange my appointment that I had waited months for. I am absolutely disgusted and disappointed. There was no discussion, even though I would have been willing to wait for a later slot. I was so upset that I said I would not be making another appointment. The staff were totally unconcerned and I’m sure that they were in fact relieved, another one off the waiting list.
Appalling parking situation and unacceptable attitude from the sleep clinic staff.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have had such a bad experience both in terms of car parking and that this led you to miss your appointment - and you felt that staff were unconcerned and unhelpful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My GP referred me promptly to Orthopaedics. I had my hip replacement last year. The experience was very positive. The whole team were supportive and caring. All the staff were friendly and gave detailed information. They listened to me well. They are dedicated people and I appreciate everything they did for me.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received after being referred on for a hip replacement - in particular how supportive, friendly and caring the team were and the detailed information they provided.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband had his colonoscopy there and was very happy with the high level of care provided.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you and your husband are so happy with the care he received when he attended for a colonscopy.
If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I dislocated my shoulder and went to A&E. I was seen very quickly and referred to physiotherapy.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department after you dislocated your shoulder and that you were referred onto physiotherapy immediately.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my hand and went to A&E. I was seen within an hour. The doctor was very kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received in the Emergency Department, that you were seen so quickly and that the doctor was so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The food was lovely at the hospital. The recovery was quite pleasant. The staff were very attentive and the care was good too.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the food you received, that the staff were very attentive and that the care was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Over the years I have received excellent care and treatment at this hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the treatment and care you\'ve received here over the last few years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I regularly come here for my Type 1 screening. The staff are very nice and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the treatment and care you\'ve been receiving at the treatment centre and that staff are so nice and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent staff. Great care provided. The consultants are amazing and explain everything in a very simple way.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you received from the cardiology team - and in particular the explanations that the consultants provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I stayed there for a week whilst they were doing tests and assessments. The care was good but the staff were sloppy in their approach.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the delayed response. Whilst we are pleased to hear that you were happy with the care you received during your one week inpatient stay we are sorry to hear that you had some concerns about the approach that staff took.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen straight away in A&E. Emergency support moved me to MAU.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department and then moved onto the Medical Assessment Unit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very kind and helpful staff. They provided excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care and treatment you received from the cardiology team and that the staff were so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care and treatment provided. Very helpful staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you\'re so happy with the care and treatment you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had to wait 3 hours in A&E. I felt unsafe there. It's very slow moving and very small waiting area. They need more staff.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the slightly delayed response. We are really sorry to hear that you had a long wait to be seen in the Emergency Department and that in partciular you felt unsafe.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mum was in and out of Good Hope. She has been to A&E and nearly all the wards. All the staff are very good. Even when she had to change wards the staff called and asked of her. The only thing bad was that after she passed away there was a doctors strike and we had to wait a week for the death certificate.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. Can we firstly offer condolences for the loss of your mother and we are sorry to hear that there was a delay getting her death certificate. We are nevertheless pleased to hear that you\'re happy with the care she received on the inpatient wards and in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am here with my dad. The staff are really helpful at the treatment centre for dressings. All the departments are really nice here. The facilities are clean.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you\'re happy with the care your father has received at the treatment centre - in particular how helpful the staff are and the cleanliness of the facilities.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We managed to find parking today. Most of the time we struggle to find one. Then we stress that we will miss the appointment. Check in is easy.
Dear Patient/relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you\'ve previously had difficulties parking your car on site but pleased that once you arrive checking in for appointments is easy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We come here by taxi as we have walking difficulties. The staff at the treatment centre are all good and very nice. The restaurants are nice to spend time when waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received at the treatment centre and the pleasant environment that the restaurants provide.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I park offsite. I have used them for many years. All of the doctors are good and all nice. I'm going to the dressings clinic today.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you have received - in particular from the dressings clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I recently had to stay over and was moved from bed to bed every night where I found only a handful of friendly staff the rest where obnoxious rude thoughtless. There's elderly people with illnesses there and they show no care at all. Slamming and banging about and always kicking off on each other at the early hours I ended up walking out in disgust
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you received as an inpatient and the care you witnessed other patients receive.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia surgery over there and the care I received was amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received such good care during your hernia surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a good experience at maternity. They're brilliant. Great services so far.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from the maternity team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent care and treatment provided to my grandson at the A&E department.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment your grandson received in the Emergency Department.
If you would like to provide any more information or further feedback about your grandson\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It took 2 years to get the first appointment at Good Hope for my son. He has bow legs. After the first appointment the second one was cancelled. Most of the time we have to chase the appointments up.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that there have been so many issues with your son\'s appointments - in particular the long wait for the first one, appointments being cancelled and needing to chase appointments up.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very good service. I had to see them about my hand in an emergency. They explained everything very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are happy with the care you received in the Emergency Department and that they explained everything so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I asked for help at the treatment centre and I was told I was asking too much. I was referred onto them and never heard from them again.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you received at the Treatment Centre and then subsequently they didn\'t contact you when you expected them to.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not the best and I wouldn't recommend it. The mental health nurse had a piece of paper with other patients details on it.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you aren\'t happy with your experience in the Emergency Department - in particular that you spotted a piece of paper with other patient details on it.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister went to the medical assessment unit on the 15th july 2024 and was there for over 9 hours kept telling them she was in pain and hadn't had anything to eat they kept saying the doctor will see you shortly and nothing they couldn't be bothered to calm her down even though she was clearly upset with being in so much pain
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that your sister spent so much time on the Medical Assessment Unit without being seen by a doctor, especially when she was evidently in distress.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband died there whilst he was getting treatment for cancer. The staff were helpful and provided excellent care.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. Firstly can we say how sorry we are to hear about the recent loss of your husband.
We are happy to hear however that whilst he was receiving treatment here the staff were so helpful and caring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are always very busy at A&E. I had to wait for 2 hours in pain at my age, which is difficult.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait to be seen in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was in cardiology ward for 2 weeks after a heart attack. The care, treatment and support was good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care, treatment and support you received on the cardiology ward in the 2 weeks you were an inpatient follwoing a heart attack.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent vascular support team. Always available on the phone and ready to help.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you\'ve received from the vascular support team and how easy they are to get hold of.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're so helpful. I would rather go there than the GP. They really do help you and take good care of you.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received in the Emergency Department - in particular how helpful the staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mom is on the acute ward. They are good, caring and hard working. They listen and take good care of her.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you are so happy with the care your mother received on the acute ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My daughter had her baby a few days ago. They have been amazing with her, and to us as a family. They have taken care of us all.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your daughter has received from the maternity team and that they were also attentive to the needs of her family.
If you would like to provide any more information or further feedback about your daughter\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have used different services at Good Hope and can say with confidence that the standards are very high.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you\'ve received across a number of services here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E with a fractured hand and was seen straight away. I was in and out within 3 hours and received excellent treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you were and treated so quickly when you came to the Emergency Department with a fractured hand - and that the care provided was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen within an hour at A&E. Full care and support was provided during that time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care and you received in the Emergency Department and that you were seen so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I spent 10 days at Cardiology after a mini heart attack. The care, treatment and attention was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care, treatment and attention you received during your ten days under the cardiology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was on the stroke ward for 2 weeks. I received excellent care during my stay.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received during your two weeks as an inpatient on the stroke ward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have attended A&E many times and have received excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care and treatment you\'ve received in the Emergency Department during your visits there.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Given me comfort knowing dad's being well looked after. They thank me for the support I give to dad whilst I am there. The consultant has been amazing with letting me break the news to dad and for the support with palliative care for him. They care.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re happy with the care that your father has been receiving from cancer services - in particular the consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E was brilliant. The nurse told me that dad was a priority and they got him a bed in a small room. He was being looked after.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so pleased with the careyour father received in the Emergency Department and that they made sure that his care was a priority.
If you would like to provide any more information or further feedback about your father\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Poor staff, very rude.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the staff you encountered and their attitude.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Brought in with abdominal back and chest pains, severe, had ecg, bloods, staff were lovely, excellent care in A &E, can’t fault them, Friday night, busy but not overloaded, continued care, really pleased with care I received
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you received in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister is being treated for MS here and so far the care and support has been excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you\'re happy with the care and support your sister is receiving from the MS team.
If you would like to provide any more information or further feedback about your sister\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an x-ray in March and all was fine. I was half an hour early and went straight in. Was in and out within 20 minutes. Some departments are really busy there and some don't have much going on.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re happy with the care and service you received when you came in for your x-ray - in particular how quickly you were seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken to this hospital after a fall. The staff and the service was brilliant, they couldn't do enough for me. My face was bleeding and they cleaned me up. They treated me with dignity and respect. They also kept my family updated.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received here after your fall - in particular that they treated you with dignity and respect and kept your family updated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
An excellent service there. I came out last month from staying as an inpatient. The staff are very attentive and work hard. The hospital is a little dated but the care was excellent. I see how hard they work and they did it with a smile on their faces.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you received as an inpatient - particularly how attentive and hard-working the staff are.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was seen very quickly. The staff are very helpful and caring.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that that you were seen quickly and that the staff were so helpful and caring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my shoulder surgery at Good Hope. Everything went well. I was an inpatient for 2 weeks after the surgery. I received excellent care and treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you received excellent care and treatment during your shoulder surgery and your subsequent two week stay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They see you in an hour or two. The doctors are very nice and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the Emergency Department - both in terms of the doctors being so helpful and also the fact that you were seen relatively quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I like the hospital. The service is good and the doctors and nurses too.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came in for chest pain last night at 10:30PM. I didn't see a doctor until 7AM this morning. I was sent for bloods. It's very frustrating and bad. The system isn't well organised. Something needs to change.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen by a doctor in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been here since 8PM last night, so long. They have only checked my blood pressure and temperature. No communication, no one is telling me anything. Been here all night and day now ands no one is telling me anything after all the tests.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department, especially when you weren\'t given any information about what is going on.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff are wonderful but the time spent here is too horrible. I have been here waiting with my wife since 1:30AM. Things are too slow. Still waiting for a doctor, one more test to do, it's frustrating. The system isn't good, especially at our age. The continuous waiting.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. Whilst we are pleased to hear that you received good care from our staff we are sorry to hear that you had to endure such a long wait to be seen.
If you would like to provide any more information or further feedback about your experience, in particular any issues that you think may have contributed to your long waits, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Outpatients is very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service you\'ve been receiving in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
First time here and hopefully everything will be okay. Just checked in.
Dear Patient
Thank you so much for taking the time to provide feedback about your first experience of Good Hope Hospital Birmingham- apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came in around 9AM and waiting to be called by a doctor. I came with a referral from my GP and hopefully they will call me in on time.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience after being referred to Good Hope Hospital Birmingham- apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My moms on ward 2. The care has been brilliant and couldn't be happier. I feel like she is in the right place.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care your mother has received on Ward 2 and you feel that she\'s in the right place.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have not long got here. 11AM, been here half an hour. The staff have been brilliant on ward 12. They haven't found me a bed yet but they have been constantly letting me know what is going on.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received on Ward 12 and that the staff have been so good at communicating what is going on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E yesterday with pains in my stomach at 3PM. I sat waiting for a while before they were able to get me onto a ward. Staff were excellent. The service is just over run.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received in the Emergency Department and that the staff were so excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
In here for my leg and brain. I have water retention and I take water tablets. The care has been excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve been receiving on your leg and brain.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my hand and went to A&E. I was seen straight away by a very professional doctor who treated me very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you were seen promptly in the Emergency Department and the doctor who saw you provided excellent and professional care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was at A&E for 12 hours and found out the nerves in my spine and discs are damaged. Waiting for a referral for an operation. They provided great care.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and hope you get a date for your operation soon.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The systems and staff are very slow. You have to wait ages for everything.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are have found the delivery of care to be slow and you\'ve had long waits to be seen and treated.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I arrived late and was flustered. The receptionist in X-ray was so kind and put me at my ease. The date was May 21st at 6.20pm. I would like to add my gratitude and thanks. When I came out she was so helpful. It was good to have a kind face in time of need
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received from the reception staff in the x-ray department and that they were so helpful, kind and reassuring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came in on Monday Bank holiday with Atrail Fibrilaton. The person who deals with cardioversions was working in A/E at the time and was not informed until ward round a week later. A cardioversion proceedure has been done as day patient in my past. This hospital stay could have released the cost of a £3,000 bed for a patient who had a more urgent need. Instead of staying in MAU where it is noisy for patients who have difficulty sleeping.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relthere were issues with your Cardiology care and that you felt a bed was used unnecessarily.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A few weeks ago my heart rate was too high and had to wait to be seen by a doctor. I waited four hours and ended up leaving without being seen. It was like a war zone in there. Doctors did call and said to call 999 in emergency. It's not the staff, they're all over worked.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really sorry to hear that you left the Emergency Department without being seen.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Son broke his arm and we have come for an x-ray. He was making a bit of a fuss and he was scared. Another patient wasn't very nice to him but the nurses came out and spoke to us and were lovely and reassuring with my son. It is very scary for them at a young age.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your son was well looked after when he came in with a broken arm and that staff were so kind and reassuring.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are nice at cardiology. I have waited a few months for an appointment. but a few days after I received the appointment the treatment going forward has been fast.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that despite a wait for your appointment that you are happy with the care you\'ve been receiving from the Cardiology team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I bought my husband here with a cyst in his throat after speaking with the GP several times. The A&E staff were brilliant and eventually he was diagnosed with throat cancer. I can't thank them enough, they got him the help and support he needed.
Dear Relative
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your husband received in the Emergency Department and they got him the help and support he needed.
If you would like to provide any more information or further feedback about your husband\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent support at antenatal clinic. The nurses and midwives are very helpful and supportive.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent support at the antenatal clinic and that the nurses and midwives have been so helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came here with chest pain at 7AM and I was seen straight away. It's 11AM now and I am leaving with medicines. They kept me under observation for 3 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband is being treated for his breathlessness here. He has been an inpatient for 2 weeks. He is very happy and pleased with the care and treatment provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your husband received during his two week inpatient stay and that he\'s happy with the treatment he\'s received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother was an inpatient at cardiology for 4 weeks after her surgery. We are very pleased with the high level of care and support provided.
Dear Relative
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother received during her 4 weeks on the cardiology ward following surgery.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was on ward 17 for a week after my knee replacement surgery. The care and support was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the care and support you received on Ward 17 following knee replacement surgery was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The staff at the imaging department are very helpful. The appointment went very well.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the staff at the imaging department were so helpful and your appointment went so well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came here two hours ago with stomach pains and was seen by a very helpful doctor straight away. They have taken some blood samples for testing and I am now waiting for the results.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were seen so quickly after attending the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am impressed with the high level of care and treatment provided at the Children's department within outpatients. Last week I came with my daughter and we were seen straight away.
Dear Relative
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received in the outpatient department and that she was seen straight away.
If you would like to provide any more information or further feedback about you or your daughter\'s experience your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I came to A&E a few hours ago with a head injury. I have already been seen twice by a doctor within 2 hours. They have kept me under observation.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that were seen so quickly in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for punctured lungs over there a few months ago. I received excellent care and support.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support you received here while being treated for punctured lungs.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was here today for an MRI. Everything went smoothly. Staff were excellent
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear how well your MRI went and that the staff looking after you were excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
NDSU - Excellent care from admittance to procedure and discharge. Everything was explained about the anaesthesia to be administered and Dr went through the procedure to be performed once again. All nursing staff were very efficient and caring.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your proecdure on your left toe - in particular the communication from your doctor and and how efficient the nursing staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's my local hospital and it's no good there. There are long waits. I had my son there not long ago and the maternity care was good but the A&E department could be better.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your happy with the care you received in the maternity department we are sorry to hear that you have concerns with thecare you received in the Emergency Department.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're brilliant. The Children's A&E is amazing here. They have a dancing thing on the floor, they're amazing. I never wait very long. It's child friendly too and they get them to feel comfy.
Dear Patient/relative
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Paediatric Emergency Department - in particular the short waiting times and child friendly environment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Where do I start. Hospitals. I have had my meds taken away from me at discharge. The reason being given was that the hospital did not supply then why have I been given previously only for the staff to lose. I have been to I had a heart attack, I disputed that and then received an apology and on and on.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your medication supplies, and other concerns with your care.
If you think it’s helpful we are keen to listen to those concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Father unwell brought to hospital by ambulance amazing care in A and E resus, short stay ward but terrible care on ward.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with your father\'s care on the short stay ward.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a mini stroke and was shifted from A&E by ambulance. When we arrived at A&E everything was pre-planned. I was immediately seen by the doctor and sent to cardiology immediately.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that after your mini stroke you were seen and treated so quickly and that everything was so well organised.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an MRI scan and other blood tests. I don't like the hospital because the staff are rude and the support is very limited.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that staff were very rude and support was limited at your MRI scan and blood tests.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I rang them before going to Heartlands but because I am 27 weeks they advised me to go there. I normally go to Good Hope for scans and stuff. The maternity care has been good. I have had previous children there 2 years ago and they were very very good.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the maternity care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient there for 5 days after an orthotics related surgery. The surgeon was excellent but the ward and toilets were dirty and food was horrible.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are sorry to hear that there were issues with cleanliness and the food on the ward we are pleased to hear that the surgeon was excellent during your 5 day inpatient stay.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went there with an injured shoulder on Friday evening. There were so many other patients in front of me that I waited for 8 hours before I was seen.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department with an injured shoulder.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with chest pains and was admitted to cardiology ward for further tests and assessments. Excellent care was provided.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you received excellent care in the Emergency Department and the Cardiology ward after you came in with chest pains.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband went to A&E with an injured knee and was shifted to orthopaedic ward where he waited 3 days for emergency surgery.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We\'re sorry to hear that your husband had a lengthy wait for emergency surgery.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go there regularly for blood tests and scans. The staff are very helpful and scans. The staff are very helpful and cooperative.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff are so helpful and cooperative when you attend for scans and blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for my hernia surgery. I was an inpatient for 2 weeks. The treatment and care I received was excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the treatment and care when you were admitted for hernia surgery was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an amazing experience, very good. The service was good and there was good communication with the doctor. I am okay.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent experience you had and that the doctor communicated so well with you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a bad fall and my foot gave way. I have never seen so many people queueing for beds. They were so good and kind in there. Nothing was too much trouble. They took me to the toilet. I saw three doctors who said I have a funny murmur in my heart, apart from that I am alright.
Dear Patient
Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received and hope that your heart issues are being fully investigated.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Seen relatively quickly at A&E. The level of 'care' was quite low. I got the impression that all the staff were completely fed up and disinterested.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren\'t happy with the level of care you received and you encountered issues with the attitude of staff.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was here for the scan on my neck. Everything went very well. Excellent staff and a good support.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the staff and support you received when you had your recent neck scan.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The hospital is very big and is difficult to find the department. You need to ask for directions. The service and the x-ray staff is very very good. They are very supportive and caring.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the service you received and how supportive and caring the x-ray staff were.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The A&E department took me to resus and it was marvellous. Their treatment took 5 minutes. I had a heart attack and they were very good. I am here for a nuclear medicine heart scan today (MPI) appointment was for 10:45am and waiting has been no problem or with the appointment. They are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly in the Emergency Department following your heart attack and you\'re happy with your nuclear medicine appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My dad had an episode, a mini stroke. The doctor was really nice, looked after my dad and made sure he knew what had happened to him and in the future what he should do if he experienced anything like that again. The doctor went through all of his medicines. Thank you for the consultants support. Parking is an issue at the hospital and needs to be addressed. It is costly too.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your father was well supported during his mini stroke episode and that the medical team explained everything well. On the other hand we are sorry to hear that you have concerns about car parking - both in terms of cost and availability.
If you would like to provide any more information or further feedback about your experience (in particular moree detail about the specific issues you had regarding car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E made no attempt to make his pain more comfortable whilst waiting. He was seen quickly as we waited less than an hour. Once seen the service was excellent.
Dear Friend/relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased that your friend/relative was seen quickly and the service once seen was excellent, we are really sorry to hear that there were issues with him not being given pain relief promptly enough
We are keen to listen to your and your friend/relative\'s concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Antenatal have been absolutely fine. I recently moved and the midwives have been great. They answer any questions that I have. the old midwives used to make me feel daft asking questions but they have been great. I got a phone call yesterday to remind me of any jabs that I needed. Everyone I have spoken to has been good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you\'re so happy with the midwives at the antenatal clinic and you\'ve been well looked after by all the staff you\'ve spoken to.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The hospital antenatal is fine. Communication is good. They have sent letters and then text reminders about appointments. It has all been okay so far time wise, had a scan, urine sample and bloods taken. I am just waiting for a report.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the communication you receive from the antenatal clinic and that your appointments have been well organised from a time management point of view.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Antenatal has been fine. Staff are helpful and nice. Appointments mainly run on time and it's all been great.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your appointments at the antenatal clinic - in particular that staff are helpful and nice and most of your appointments have run on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Antenatal has been quite smooth and quicker than I thought. I had a scan and bloods and all was quick. They send me letters about appointments and send letters. Up until now everything has been alright.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment and service provided by the antenatal department -in particular the smooth and quick processes and good communication.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The antenatal clinic is really nice and calming environment which comes from the staff. They are really helpful and do the most for you. Communication is brilliant. I have autism and communication can be a struggle especially with the NHS but they've been brilliant. They send emails, texts, appointment cards and constant reminders about appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment and service you\'ve received from the antenatal clinic - in particular the communication and the efforts they have made to take account of your specific communication needs.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have sent texts and letters about my appointment. I have been for a scan. It has all been quite quick and they have explained everything well. I have been given contact details for the community midwife and know who she is.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the treatment and service provided by the antenatal department - in particular the good communication and explanations and access to a community midwife.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The fracture clinic here is excellent. Great help, support and advice provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the treatment and care you\'ve received at the fracture clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's the most poor A&E service in the country. Poor seating and facilities with very limited staff available to cater for patients needs.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with your experience at our Emergency Department and you had issues with seating, facilities and staffing levels.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was provided with very good support and advice. I was seen on time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen on time and provided with very good support and advice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have treatment here for leukaemia. The tablets stop the blood flowing to my legs and they are refusing to help me. Changed my medication and having blood tests done there weekly. They keep telling me to go back to the GP and then the GP passes me back to the hospital. It's all confusing.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel you are having the management of your treatment and condition being passed back and forth between the hospital and your GP surgery
We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Poor facilities, rude staff and a lack of communication.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the facilities, staff and communication here.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My wife was operated on at Good Hope for gynaecological issues and was an inpatient for a few weeks. We were happy with the treatment received.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment your wife received when she was an inpatient with gynaecological issues.
If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E a number of times. It was very busy but they helped us and provided support after a long wait.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait in the Emergency Department we are pleased to hear that they were helpful and supportive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The children's A&E is very good and helpful. They keep us informed about everything.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your experience of our paediatric Emergency Department has been so positive and they have consistently kept you informed over what is going on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred on to them for more intense testing on my eyes because I have diabetes. They checked on my diabetes whilst I was there too. They were really very good. I have never had an issue with them even when I have been to A&E.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the treatment you\'ve received from the diabetic department and the appointments where they have looked at your eyes too.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred onto Good Hope by my opticians for further tests and they said they would see me in a few weeks. I have still not heard from them and have been waiting months for it. I'm trying to go back to my GP to sort another appointment but it is a long tedious process.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for tests that you expected to be completed within a few weeks.
If you still haven\'t heard anything and you\'re happy to do so/haven\'t done so already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
7 hrs on ambulance and moved to another due to staff shift change outside A&E. Staff brilliant but the structure to be seen appalling. Eventually left in waiting room for two hours where staff were calling out patient names to have their BP done in waiting room. Dr handed me a tablet to take without telling me anything about it until I asked and a second Dr was tipping cannula open to take bloods without the use of gloves which I pulled him up about and a nurse took over. It was our intervention that questioned where to go next and that was for a CT scan. 16 hours later I was sent on my way.
I think as ambulance crew had already taken BP numerous times that this information on route to hospital bloods taken on ambulance ready for handover at A&E. Then A&E before arriving has medication ready to bring BP down and sent onto CT to have scan. Doctor at scan area could assess the severity and either discharge or arrange for a short stay. All a matter of a couple of hours and does not clog up a waiting room and delivers a fluid system.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that the staff looking after you in the Emergency Department were brilliant we are obviously sorry to hear that you have concerns about the structure and processes of the department and your interaction with a doctor who wasn\'t wearing gloves.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my gall bladder removed over there. The service and support received was excellent
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service and support from our staff you received during your operation was excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Always overcrowded but the nurses and doctors are good. Clinics are always running late.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had long waits for clinic appointments that have often run late we are pleased to hear that the nurses and doctors in clinic are good.
If you would like to provide any more information or further feedback about your experience, in particular the issues with long waits, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia operation done at Good Hope and was an inpatient for a week. During that time I received excellent care and support.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care and support you received during your week-long inpatient stay to have a hernia operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there with a broken hand and waited for 5 hours without any support or pain relief. It was a nightmare waiting there.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait with a broken hand and had no support or pain relief.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
No hope. I try not to go there. It's a last resort. I went to A&E and walked out. The things that I've seen at that hospital.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had bad experiences in our hospital - in particular in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited in A&E for 3 hours in pain on a very uncomfortable seat. They surely need more staff.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait in pain in the Emergency Department and the seating was uncomfortable.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my consultant appointments are here but it's very strange for the bloods as they send me to Solihull hospital which is very far.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having to go to two different hospitals as part of your treatment here.
If you think it would be useful please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and they may be able to advise or assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I come here for regular check ups and I am always seen on time and provided with excellent support.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are always seen on time and provided with excellent support at your regular appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I waited 45 minutes to be seen today. The consultant explained everything very well and provided all of the medication on time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long wait we are pleased to hear that the consultant explained everything very well and all of the medication you needed was provided.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have used the hospital services many times. I will give them 5 stars for providing me with excellent care.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the excellent care you\'ve been provided with on so many occasions.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Facilities are poor but the consultant is brilliant.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the consultant looking after you has been so good we are sorry to hear that you have found the facilities to be poor.
We are keen to listen to your concerns about the facilities in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is my first time at the treatment centre here. We came to A&E before. Today I have come for my husband's appointment. This is my local hospital. I have been using the hospital for a long time. My kids were born here. The staff are really good. I am happy with everything. Sometimes it is hard to park depending on the time. A&E is overcrowded but the treatment centre is nice. The hospital is clean and nice. All the staff are nice and reception were very nice to me and my husband. All the staff are polite.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you and your husband are so happy with the treatment you have received here on a number of occasions - in particular the treatment centre, the attitude of staff towards you and your husband and the cleanliness of the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been coming here for 3 weeks with my nan. Ward 14 nurses were amazing. To see a doctor or get information is very hard here. In ward 14 there's not doctors to talk about what is going on with my nan. I got to have contact with a junior doctor but he doesn't know the answers. I never see a consultant even if I go up there early. In the new stroke ward (28) everybody is amazing over there. The palliative and complex discharge came in and they were also amazing. The treatment unit is always running late. The doctors are brilliant and very good. The parking is horrendous and prices are ridiculous. Short term prices are expensive but the long term parking is okay. Its easy to get around the hospital.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that the nurses and wider staff teams looking after your grandmother on Ward 14 and Ward 28 were so good we are sorry to hear that you had trouble getting hold of a doctor on Ward 14 and that there were issues with car parking - in particular the prices of short stay parking.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have only had to wait 2 months for this referral and appointment. I'm lucky as its a longer wait at different hospitals to this. Parking was okay today and I found a space. The hospital staff are very good. Waiting time was not bad. The facilities are clean. I have no complaints about hygiene.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your experience at your appointment - in particular the staff, waiting time and the cleanliness of the facilities.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was lucky with parking today. I found everything straight away. Staff were fine. I had no waiting time and got in quickly. I'm with my husband he has been here before but it is my first time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen quickly when you came in for your outpatient appointment and the staff looking after you have been good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The care here is great. I would prefer to come here as its on my doorstep but I also have to go to the QE which is further away.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve received there.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for angiography twice. I can easily say it is the most terrible hospital with a poor quality of service provision. Everything from staff to facilities are below average quality.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with the care and service you\'ve received here when you attended for angiography.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was under them for maternity care and went for 2 scans before they said I was having twins. They didn't pick it up on the first scan. They said there was an issue and that they would send me for a scan at Heartlands to see what the issue was. I feel let down by them because if they had diagnosed the condition then my other baby would be fine. They left it 4 weeks before giving me an MRI.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been serious issues with the care you received from the maternity department and you had such a long wait for your MRI scan.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went there for lungs and heart. I've been in 5 times now and I find them very good. The care as an inpatient is brilliant. I have no complaints about anything. Really very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment you\'ve received here as an inpatient on your lungs and heart.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was on Christmas day and the plan all changed. The midwives were changing over every few hours and I felt like it impacts on the care. Prior to giving birth at the hospital the midwife that I saw at the GP was very good. There was a good continuity of care. It was amazing.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that frequent changes in the midwives taking care of you impacted on the the care you received.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a very old building with poor signposting. The toilets and sitting areas are very dirty.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had trouble navigating the hospital and weren\'t happy with the standard of cleanliness in the toilets and seating areas.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Terrible parking and staff didn't make me feel comfortable at all.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with car parking and the way staff treated you.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was an inpatient there for a week. Staff were great but the food was very poor.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren\'t happy with the food provided to you as an inpatient we are pleased to hear that you were well looked after by the staff.
If you would like to provide any more information or further feedback about your experience, in particular more detail about your concerns regarding the food you received, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went to hospital because of my ankle on my foot and they have been brilliant. I saw a top consultant on Tuesday. I wasn't forced to take a certain amount of medication.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment you received on your ankle and in particular the care provided by your consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Waited for over 2 years for an appointment. When a date arrived it was for a telephone interview where I was told I need to be seen in person (at least it took my name off their waiting list) waited a further 6 months for a face to face appointment, Was told I needed blood tests and depending on what they showed would dictate what course of further treatment would be needed. Blood taken July 2023, now November and still no further contact.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you haven\'t heard back for so long on the next steps of your treatment.
If you are still waiting and you are you are happy to do so we\'d urge you to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details as they may be able to assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E are faster than Heartlands. They staff are good, helpful and nice. Not as long waiting and it's cleaner.
Dear Patient
Thank you so much for taking the time to provide feedback about your experience of the Emergency Department at Good Hope Hospital Birmingham, specifically the length of wait and cleanliness - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E with severe back pain. I waited for 20 minutes. The junior doctor examined me and said it was just a slipped disc, there was nothing to worry about and discharged me.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel you were discharged by your doctor from the Emergency Department too quickly after you presented with a slipped disc.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to A&E and waited for 6 hours in pain before being seen.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait, in pain, to be seen in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was unconscious in bed at A&E and I woke up to all the staff walking around from my bed.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t happy with your experience of the Emergency Department and there were issues with your privacy and dignity being manintained.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I fractured my wrist and went to A&E. It was very quick at A&E but the process after passing A&E was very difficult.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you were seen and treated quickly in the Emergency Department we are sorry to hear that there were some issues subsequently.
We are keen to listen to your concerns about those issues in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Solihull hospital send controlled medication prescriptions to the hospital and I go and pick them up 2 days after the appointment. Blood tests are good as they are open from 9am to 4pm. You take a ticket from the machine and it works well. You can work it around work.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital and Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the process and receiving controlled medication prescriptions and the process around the blood tests you attend for.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been a few times and the staff are all fine. The wait is a bit slow. The plastic surgery department called me yesterday and gave us a cancellation appointment for today but when I got here they couldn't find my details on the system. They sorted it quickly as there was a wrong number on the letters to call. When I got through they said the number was incorrect but they had the correct number on the rest of the letters that they had sent.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had long waits at some of your appointments and there was some confusion with your details at a recent appointment we are pleased to hear that you\'re happy with the staff who have been taking care of you.
If you would like to provide any more information or further feedback about your experience, in particular any further information about your long waits in clinic, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been coming to see lipids for years and they're brilliant. They're all brilliant. The consultant has a good manner. You can't fault them at all.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your lipid clinic appointments over the years - in particular the attitude of the consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have been great for both of us. Can't knock the NHS. My husband comes for lipids and I come for heart scans and monitor. All arranged through a medical assessment. Had a funny turn and ended up calling an ambulance because I have angina. They said it would be a long wait but Robert Peel hospital arranged a quicker one from there to Good Hope. I received very good care on the medical assessment unit. The wait then was for the consultant to discharge me but the tests were done quickly. The staff are always good.
Dear Patient
Thank you so much for taking the time to provide feedback about you and your husband\'s experience of Good Hope Hospital - apologies for the delayed response. We are pleased to hear that you are happy with your treatment on the Medical Assessment Unit and that the staff looked after you well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had appointment with the diabetic clinic and they referred on for blood tests. I haven't been waiting long. Its the first face to face appointment since covid as the appointment's have been over the phone. The staff are friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received at the diabetic clinic - in particular the short wait and friendly staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Always been very good. I've never had to wait too long. No fussing. We've done what we have needed to do and then gone. I come for dermatology and bloods. Appointments come through regularly and they send letters to my phone so they come straight away. I can also ring the doctors secretary and she is always helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointments have been going so well, that you have been seen so quickly, appointments come through regularly, letters are sent that you can read on your phone and your doctor\'s secretary is so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a procedure at QE and was told I would need a follow up with the consultant 6 weeks later. I ended up contacting the consultants secretary who is good but the appointment was a telephone conversation and it wasn't helpful as they hadn't heard from the consultant at the QE. As a result of that I was on the wrong medication for 6 months which made me very ill.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been serious medication issues following your procedure and that the telephone consultation you were offered wasn\'t satisfactory.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The nurses are fantastic but parking is a nightmare. There communication about appointments has been great. They make an appointment before I leave and they send the confirmation by text. The plastic dressings department and wound therapy has been amazing. The staff have been brilliant. The one nurse has been amazing in particular.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been some issues with car parking we are pleased to hear that the communication around your appointments is great, the nursing staff have been so good and the plastic dressing department and wound therapy has been amazing.
If you would like to provide any more information or further feedback about your experience, or want to specify the staff member in particular you want to compliment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are alright. They are quick. I came for a blood test and to see the MS clinic. Communication could be better. I feel like questions come across as intense and there is a lot of information. They don't explain clearly what it is and I have to google symptoms. The staff are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there are issues with communication and explanation in the MS clinic and you feel the questioning is a little aggressive, we are pleased to hear that you are seen quickly and the staff are good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The neurologist does regular checks on my kidney stone. They give good information and they keep me well informed.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your neurologists provides good information about your treatment and you are kept well informed.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was taken there after a suspected stroke. They saw me quickly and did the relevant tests. They helped me and it turned out that it wasn't a stoke but monitored my blood pressure and it was very high and they said I would need to get an appointment with my GP within a few weeks of being discharged but I have struggled with my GP.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received following your arrival here with a suspected stroke - and that you were seen quickly and tested and monitored appropriately.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is a bit better here, especially the waiting times and it is much easier to get to. The staff are really nice there too. You can wait some time but they let you know how long and they communicate with you.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the experience of our Emergency Department, the staff you\'ve encountered there and the good level of communication regarding expected waiting times.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E over there is chaotic and very poorly run and mismanaged. Nobody knows what they are doing.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren\'t happy with your experience of our Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Good Hope won't do a CT scan they want to do the invasive procedure instead. The car park was full and it was a long way to drive
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ahave misgivings over the treatment options you\'ve been offered and there have been issues with car parking.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My 71 year old nan was taken to hospital when she was struggling with her breathing. An ambulance brought her in and they said they couldn't do anything for her as she was too poorly. They looked after her in her last hours, but it could have been a better outcome had Heartlands scanned her and did tests previously.
Dear relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham and Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that have concerns about your grandmother\'s treatment before her passing.
We are keen to listen to your concerns in more detail to try and help also if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My wife was seen there and all was pretty good. No long wait for the appointment. It was a follow up and they wanted to do it there. Overall, it was a good experience.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the care your wife received and that she didn\'t have to wait long for her appointment.
If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my leg operation here and the consultant was great but the nurses were rude and provided very poor care after the operation. They just wanted to send me home straight away after the operation.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry that you were felt there was desire to discharge you too quickly and that some of the staff were rude to you.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Amazing consultant. We never had to wait at all and were seen quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were treated so well, were seen qo quickly and that the consultant was so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an eye check up and cataract surgery. I had a very good experience of the service provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from the opthalmology department at your check up and cataract surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for blood tests and they kept me waiting for 5 hours. They didn't offer me a drink at all.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your blood tests and they didn\'t offer you a drink.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was in with covid. The food is shocking. How are you meant to get better if you don't eat.
Dear Andrea
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with the food you were given when you were an inpatient.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
After my mom had a fall they plastered her foot instead of putting it in a boot for reasons unbeknown to me. Mom ended up getting an infection in her toe and ended up on antibiotics. When I questioned the doctor about it he said they all have different opinions and that he could not say why it had been plastered when he recommended it should be in a boot. There seemed to be a lack of communication between staff.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were communication issues that cased confusion regarding the treatment of your mother\'s foot.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The stay was okay part from the fact I lost my cardigan and slippers when I had an x-ray. They disappeared. I have no idea where they went nor did they find them for me.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you lost some items when you were an inpatient here.
If you still haven\'t received them and you\'re happy to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and they may be able to help. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The ambulance took me here after I fell. I was there for 4 days before being taken to the Heartlands. The care wasn't brilliant. Better than Heartlands though.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there some aspects of your care that you weren\'t happy with.
We are keen to listen to your concerns about your care in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
This is my local hospital and they're brilliant. I never have any issues with them.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the treatment and care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good. A very good hospital. They are so nice . The staff wer good in A&E. I was seen and treated within 2 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the good experience you had at the Emergency Department and that you were seen and treated within 2 hours.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I ended up going to A&E. It was faster than going through the GP. I had a serious injury so they saw me really quickly. The staff were good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly in the Emergency Department following your injury and that staff were good and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I broke my knee and went to A&E. They were good and provided good and timely treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the good and timely treatment you were provided with in the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not good because I was misdiagnosed which meant a long stay in another hospital.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had an issue with your diagnosis that led to a long stay in another hospital.
We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I went there for an endoscopy and colonoscopy for my stomach problem. They did a decent job.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall you are happy with endoscopy and colonoscopy you\'ve had for your stomach problem.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's better to take them to A&E instead of waiting if I am worried about my children. They are friendly and helpful whenever I go.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you had such a positive experience of our Emergency Department and that staff were so friendly and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went in with a cut on my right leg and they provided treatment straight away. I was in and out in 1 hour.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly after your attendance here with a cut on your leg.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E is awful. Its a 4/5 hour wait.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
This part (diabetes) I have no issues. A&E is awful as waiting times from ambulance to A&E is a 4/5 hour wait. Communication with the diabetes staff clinic is good.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your experience of the diabetes clinic and the staff there has been so good we are really sorry to hear that you had such a poor experience in the Emergency Department because of the long wait you had.
We are keen to listen to your concerns about the Emergency Department in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Been coming here since 1993. Staff are very good. Car park is very difficult because you can never find a parking space. I am here for diabetes. Communication is okay. The diabetes care is very good at Good Hope hospital. Also my son has been treated here with diabetes.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you and your son are so happy with your diabetes care over such a long time - although we are sorry to hear that there have been issues with car parking.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The service is good. I have been coming here for years. The parking is okay. Came for a check up. Communication is very good. Staff members are very good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the service you\'ve received over the years - in terms of car parking, communication and staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been coming here every 3 months. It's fine but it's been a long wait. Staff are okay.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits at your appointments we are pleased to hear that otherwise you\'re happy with the care you\'re receiving and that the staff looking after you are okay.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Coming here for the first time. The staff are already communicating. I I'm here for a blood test.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the standard of communication from staff at your blood test.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The car park is very difficult to get around and it is expensive. I am here for the second time this week. At the diabetic clinic for blood tests. The staff are okay. Checking in at the facility is difficult and needs to be reviewed. It is making people miss their appointments. Reception activity needs to be reviewed so that I could be accessible and on time to prevent people missing appointments because of the queue at the reception.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and the receptionists you\'ve encountered causing issues with arriving at appointments on time.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I am still waiting 30 minutes after the time I was given for the appointment letter. I have had to go to the desk to see what is going on and I don't know. We have been several times before about other issues. The care is good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear the care you\'ve received has been good there was a long delay with a particular appointment.
If you would like to provide any more information or further feedback about your experience, in particular the circumstances around the delayed appointment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We've been very happy, we have been coming here for lots of things. (Treatment centre, inpatient and heart department). I have been in hospital 3 times this year, they are so caring. When you are getting older you need someone to be more caring when you can't hear as well or need help understanding things.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff who have looked after you at the treatment centre, as an inpatient and the cardiology department were so caring and patient with you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Always first class. We have been here the last 3 weeks. It's all been fine, they have been really good. The didn't have us down this morning for an appointment. Though, they are trying to find us on the list right now. There may have been a mix up with appointment times. We haven't been waiting long today so far.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'ve found the care provided at your appointments to be consistently first class.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was told when I arrived at the dermatology clinic that it was running late but it's usually like that. The service has gone down in the years I've been using it. A lot more people accessing the service now. I had an x-ray for a fall injury. It took 3/4 hours when I last came to A&E. They send texts of impending appointments.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with long waits for appointments at the dermatology clinic and also a long wait when you attended the Emergency Department following a fall.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
GP referred onto have a blood test. You walk in to get a ticket and I waited from 9:45am. I had my son here. Haematology nurse asked to go and get blood's done.
Dear Patient
Thank you so much for taking the time to provide feedback about your blood tests and the haematology nurses at Good Hope Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I get a letter every week of the treatment I have had. However the wait here is so long. Every time my daughter has to miss work to bring me and I am still here 40 iminutes after the appointment time I was given.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your appointments and the effect this is having on your daughter.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It's very good, he has had excellent care. The parking is hard to find space sometimes. We don't have to pay due to disability. The waiting can be so long. Came out at 10.30, takes up half of your day. Apart from that the care has been good.
Dear Friend/Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your relative has had some long waits and there have been issues with car parking, we are pleased to hear that otherwise the care has been good.
If you or your friend/relative would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Dad was there for a couple of days with a chest infection. He was looked after well and they called me once he was taken back to the care home.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your father was well looked after here following his chest infection and that the communication after his discharge was good too.
If you or your father would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Love the service there. The hospital is amazing. I have a broken spine and the care and attitude of staff is just incredible, I much prefer this hospital over other services I have used.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received from staff here during your treatment after suffering a broken spine.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not too bad. Waiting on an appointment for rheumatoid arthritis and they said I could contact them if condition worsened but tried to contact them and have heard nothing. It's been 8 months.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve been waiting so long for a rheumatoid arthritis appointment despite worsening symptoms.
If you still haven\'t heard anything please make contact with the Patient Advice and Liaison Service (PALS), if you haven\'t already, to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Went to A&E at 12am and was seen after 6 hours of waiting at 6am in the morning.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
First time at the fit clinic. First experience and they were good. Really far hospital to get to but good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of the fit clinic was so positive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go to see cardiologist and they found a blockage in my heart. They referred onto Heartlands for an MRI scan and I'm now waiting for a follow up angiogram to see whether I need to have a stent fitted. I've not been waiting too long but I'm just waiting to see how long it'll be.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have a long wait for a cardiology follow-up appointment.
If you still haven\'t received one please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Had a fall, ended up doing the splits and the doctor came as I was in terrible pain. She said I had broken my hip and I ended up going to hospital. Now I have one leg shorted than the other and has been going to physiotherapy. My memory is very poor and have mental health problems. I often refer to the hospital as 'No Hope' I felt very uncomfortable there, it felt dirty, the food was awful and I was discharged back to an empty house as I live alone.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have felt uncomfortable, had an issue with the cleanliness and the food you were given during your time here.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I've been trying to get an appointment sorted because of diabetes and getting my retinas checked. I tried to get an appointment for 3 months. I've chased it and the staff have helped and phoned them. I'm also waiting for new glasses as well and my support worker is chasing that but nothings been heard. They do book interpreters when I get there. Sometimes the appointments can run late and the interpreters are only booked in for a certain amount of time. That can be tricky.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues with late appointments and interpreters leaving when that happens
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or if processes need to change in light of your special circumstances. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Staff from supported living would visit everyday. The hospital would not always book an interpreter it was often ad hoc, and I'd feel quite paranoid that everyone was talking about me as they were not communicating with me.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had serious communication issues and that an interpreter wasn\'t always available when you needed them.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I am coming here since last 30 years and have received excellent service all the time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that you\'re happy with the care you\'ve received over the last 30 years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have had seven children over here and all the time the experience was great.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you\'ve received each time you\'ve given birth here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Apart from food everything has been excellent, especially the communication and information.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the food provided was not to satisfaction we are pleased to hear that everything else has been excellent, in particular the communication and information.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went there at night and they were very quick in response. Excellent service provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of our Emergency Department at night was such a positive one and that you were seen and treated so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Clean waiting area and toilets. Good drinking water provision and comfortable seating.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the environment that you\'ve encountered - in terms of a clean waiting area, toilets and, good drinking water and comfortable seating - has been so positive.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good service provided all the time. We come here to see dermatologist but strangely all the tests are sent to Solihull Hospital. They should also send us to Solihull Hospital.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you are happy the care provided to you by the dermatology department.
However we are keen to listen to your concerns in more detail regarding where you are sent for tests and appointments and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Visit every 3 months. Been to dermatology and blood tests. I am on injections. The hospital is well organised with home deliveries with medication and follow up calls to to see how I am getting on with taking the injections etc. Really good and have helped me so much.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how pleased you are with the care you\'ve received from the dermatology department and at your blood tests - in particular how well organised home deliveries with your medication are the follow up calls you\'ve been receiving.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Parking is a big challenge all the time. Staff and waiting time is okay.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you\'ve been happy with the staff and waiting times we are sorry to hear that you have had a big challenge with car parking.
We are keen to listen to your concerns about parking in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Only problem is parking. Otherwise a great service for everyone.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you\'ve had issues with car parking we are pleased to hear that otherwise you are happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Only waiting time is the issue, otherwise no problem at all. Great staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had an issue with the waiting time we are pleased to hear that otherwise you are happy with the care you\'ve and received and the staff looking after you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Its difficult to find a parking all the time, otherwise they take good care of me.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there have been some issues with car parking we are pleased to hear that otherwise you are happy with the care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Full of praise for them. They are doing a great job.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you\'ve received here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have come here for bloods number of times. Only issue is the waiting time, which needs to improve.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been some issues with the waiting time when coming in for bloods.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am a regular visitor here, The treatment quality is good but they are very low on staffing levels.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you aren\'t happy with the staffing levels you\'ve encountered we are pleased you happy with the treatment you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been coming for 2 years and service is great. Treatment related information and communication was provided on time.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you\'ve received and that information and communication was provided on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good experience so far. Everything was on time
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with your experience so far and everything has been on time.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for my blood test and X-ray before my operation, they were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the blood test and x-ray you had prior to your operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were more than good to me when I was admitted with a heart attack.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with your treatment following being admitted with a heart attack.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My treatment was great, I've been going for 4 years.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'ve been so happy with your treatment over the last four years.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
For treatment 5 stars. The staff were great.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with your treatment and that staff looking after you were so great.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Parking is not great. Staff are okay.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you\'ve had issues with car parking.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Referred by the GP, was ok. Referral time was really good. Already seen the consultant and waiting for the follow up appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your referral was actioned quickly and you\'ve already seen a consultant.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Referred by the GP ten years ago, over the years availability of doctors has reduced. Can’t get through on phones and no appointments at Good hope and Solihull Hospitals. I am quite close to Good Hope and find the clinician easy to talk to. See different consultants. Had to go back to GP for this appointment with consultant, It took 6 weeks, which is not acceptable.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues with availability of doctors and the length of time it took to get an appointment with a consultant.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Good appointment and experience, was referred by my GP. Appointment was quick I was seen on arrival. Treatment commenced two week after initial consultation. I am seen every 16 weeks. Usually see the main specialist especially before the procedure.
Dear Thomas
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve been receiving - in particular the quality and speediness of the appointments and the speed that your treatment began.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
After seeing my symptoms doctor referred me to endoscopy, to do MAC. The service was brilliant, can't fault them.
Dear Ashley
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so happy with the care you received from the endoscopy service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
First referral - part of service integration. My problem was diagnosed and appointment for bloods and surgery was given within 10 days. I have seen the clinical specialist. I waited for 25 minutes which is acceptable.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were diagnosed and received an appointment to see the CNS quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A&E good, no problem.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your experience at the Emergency Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It’s fine except for car parking, would be nice to have spaces available for patients. Car parking cost is too high for people who regularly use the hospital.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking - both in terms of available spots and the cost.
If you are happy tell us more please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Staff are lovely but communication and trying to get through is horrific. Can call and the person who answers can be on leave or they can’t give me the answers. I need things need to be done at certain times, they will book you in at certain time, they are good with that. But you feel like you put life on hold.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication issues around your treatment - especially when things needed to be done at specific times.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
First time at this hospital for this problem. Communication has been good. Time wise referral was quick from GP to tests to this lung department.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointment at the lung department was good and the referral was actioned quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
First time here today. All pretty straight forward. Waiting for bloods, not sure if it’s a normal wait or if it’s long but staff have been informative.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have been informative and things have been straightforward at your blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Here for blood test. Waiting a while because ticket system takes some time but the staff are friendly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had a long wait for your blood test but pleased to hear that staff were friendly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Fine, diagnosis and treatment has been good. Treatment sorted very quickly for lung cancer. Had symptoms and scan at Sandwell and they didn’t pick up anything on scan but Good Hope had tumor removed in 2017 and were meant to do 6/12 monthly check up’s but during COVID it was delayed but they communicated via phone. They eventually called mom in for a routine scan at Good Hope. Which was around same time the scans were happening at Sandwell / Black country. Doctor at Good Hope said the scan looked suspicious, but doctor at Sandwell said it was scar tissue. Good hope looked into it and treated it really quickly. Cancer specialist nurse good. Communicate well and always at the other end of phone to answer any queries.
Dear patient/relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear you are so happy with mother\'s cancer treatment here, she was treated so quickly, the CNS was good and the communication was helpful and prompt.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had a CAT Scan, gave me results went for a breathing test and was ordered to go for PET scan and am here to get the results. Parking is terrible, they should do something about it.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had parking issues when attending your appointments for CAT and PET scans.
We are keen to listen to your concerns in more detail and to try to understand if there is something we could do better. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My 87 yr father has been in and out of good hope since his stroke in May 23, with many problems, despite the lack of nurses /drs, strikes, due to government screwing the NHS. We are v pleased, grateful how dedicated how hard ALL the staff genuinely work their socks off to save my dad's health, follow ups, care, etc. A&e, Cardiology, haematology, scans, follow ups... Compared to other hospitals Hands down I would choose Good Hope Hospital. Thank you
Dear Gillian
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your father has been looked after following his stroke in particular the Emergency Department, Cardiology department and Haematology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Never get called on time doctor never apologises feel rushed when I finally get to see him
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience seeing a doctor here has not been a positive one there have been delays and the appointment/consultation feels rushed.
We are keen to listen to your concerns in more detail to try to help, if there are any outstanding issues or things we can learn from to improve what we do. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Over 2 years wait for mammogram appointment at Good Hope. Referral should take not more than 12 weeks.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been waiting so long to get a mammogram appointment.
We are keen to listen to your concerns in more detail and to try to help. If you still haven\'t heard anything and you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Moved services out of hospital because of wanting to be an centre of excellence but it doesn’t help when services get shipped to another part of city. It becomes barrier.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response.
We are keen to listen to your concerns about accessing services in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
It's a good hospital. I had an operation on my ears just before covid but I've not heard from them since then. So I pay privately to see people about my hearing.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there appear to be some communication failures post operation.
We are keen to listen to your concerns in more detail and to try to help. If you still haven\'t heard anything and you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I had my kidney removed due to cancer. They weren't a particularly good service and felt the hospital overall could have been a lot better.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you you weren\'t happy with your kidney treatment and the overall experience you had at the hospital.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
My mother was left in Ambulance for almost 2 hours before a bed was available in resus department. My mother was found to have an infection on top of already having heart disease and lung disease. She passed away that night and family wasn’t even informed of her deterioration before she passed of cardiac arrest. Family was only informed she had died 2 hours after she died. They robbed me of being with my mother in her final moments. Absolute disgrace of a A&E department.
Dear Relative
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear what happened to your mother and what appear to be major communication failures.
We are keen to listen to your concerns in more detail and to try to learn from errors that appear to have been made. If you haven\'t already and are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Angina attacks went into A&E. Sorted out everything for me. Sorted an appointment there and then.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear you were so well looked after in the Emergency Department when you were being treated for angina attacks and a follow up appointment was arranged immediately.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated respectfully, reassured and helped through the procedure by the lovely team yesterday. Their kindness was so appreciated, given I was feeling so vulnerable and nervous. Proof positive that whatever issues our NHS faces, so many of them are nothing to do with the dedicated people working within the system - and so much is about government's determination to de-fund it.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received from the gynaecology clinic - in particular their kindness, respectfulness and reassurance.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Was sent to A&E for asthma. Was seen really quickly. They were really good with my child and kept both myself and my child calm.
When I was in A&E 12 months ago I was first put in a chair for hours then was transferred to a bed and left in a corridor for hours before they found me a bed, it was no good. I was just left there most of the time, it was really dreadful. I ended up staying there for a week and was alright once I was on the ward. They did keep moving me to different wards but they fed me, so that was alright.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your Emergency Department experience was not acceptable to you - in particular the issues with being left in a chair for hours, a corridor for hours and being moved to different wards on a number of occasions.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Been before to clinics for my son’s appointments. They were very good with him and gave morning follow-up appointment for seeing him which was both helpful and compassionate.
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care your son has been receiving - in particular the timing of the follow-up appointments being so helpful and compassionate.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Everything’s been good and okay. Came for gynecology and sent for bloods, taken 4 weeks to get an appointments. Brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the treatment you have been receiving from the gynaecology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It’s alright as far as I am concerned. Came to check on my pacemaker and bloods as well. Two appointments in a day but it’s been a drag.
Dear Patient
Thank you so much for taking the time to provide feedback about your pacemaker appointment at Good Hope Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Come for blood test. I got a letter and was told to come for bloods. All straight forward.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your blood test was so straightforward.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Quite easy to get to because of motorway. 3rd visit quite good at communicating and letting me know about appointments. In phlebotomy been waiting for 30 mins.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointments has been good and that you found it easy to get here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Previous experience was fine. Maternity unit was good. staff was really nice and communication was good. Seems to be a long wait for bloods today. Not sure if it’s normal as I’ve never been to this part before.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with your experience of the maternity unit - in particular that the staff were nice and that the communication was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good hospital, long wait for appointment but the hospital is good. just getting an appointment takes a while. Waiting a while for bloods today, queue moving so slowly.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have had a long wait your appointment and bloods but happy that overall you\'re happy with the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came for blood test. Taken 6 months for appointment. I have an appointment today and then in August.
Dear Patient
Thank you so much for taking the time to provide feedback about your blood test and appointments at Good Hope Hospital Birmingham - apologies for the delayed response. We are obviously sorry to hear that you had such a long wait for an appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Came for bloods waiting a bit for the bloods today. Sometimes I come here for my medication when I can’t get from GP, the pharmacy is good. can wait a bit but it’s to be expected. Was here at the weekend with Covid and I couldn’t be seen till morning.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been some delays when you came in for some bloods and then when you came in with Covid.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Brilliant - I have been guided very well and found everything good. Good communication prior to and during appointment. Just under two weeks for referral from GP. Seen really quickly. They are not missing about.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that communication prior to and during your appointment was so good and you were seen so quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The first time I was sent here I was seen by the person who was supposed to be doing my operation, she came to see me and didn’t even look at me then proceeded to throw the paperwork in my file all over the table she didn’t seem to know anything about me I was then taken into theatre where I was given a general anaesthetic I woke up back on the ward and told by a nurse that the surgeon wanted to talk to me before I left and that I also had to wait for medication The nurse looking after me went for her dinner, when she came back she brought the prescription with her and was surprised that nobody had been to see me she tried to contact the surgeon by phone, phoning the operating theatre and her personal number. The nurse was apologetic and said I might as well go home. It wasn’t until i attended my outpatient appointment that I found out that nothing had been done. I was later sent another appointment to be operated on by the surgeon who had seen me in clinic. I was not happy with the way I was looked after when I was in the room to have the needle put in my arm for the anaesthetic The person who did it had trouble finding a vein and was quite painful but the woman in charge said not to worry as they would redo it when I was in surgery. I was discharged later that day. The next day when I woke up my arm was black from my wrist to my elbow and very sore I have now got to go back to Good Hope for a different operation and I am dreading it. Unfortunately because it is a Gynae operation I apparently don’t have a choice which I find is totally wrong, as this is a large Hospital Trust and feel patients need to be given the choice. I have had several operations over my lifetime and have never felt like this before
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the care you received at the Day Case Unit in the gynaecology department and that the issues you detail with staff attitude and behaviour, confusion over what actually had happened in your original procedure and the distress and pain caused by nurse difficulties finding a vein.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and also learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
The GP referred me to the urologist at the hospital. I had to wait 2 weeks for the appointment. I'm very pleased with the speed of the service.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you\'re happy with the speed you were seen by the urology service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not too bad service overall. The waiting times are terrible. I've been waiting over an hour to be seen today, I've never been seen on time. The Breast Clinic staff are lovely usually. There's a male doctor who is miserable, he doesn't understand things like a female. I would prefer to be seen by a female doctor.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been issues with long waiting times in clinic and also your preference in seeing a female doctor, but we\'re also pleased that overall you\'re happy with the service.
We are keen to listen to your concerns about waiting times and preferring to see a female doctor in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Generally it's a good service. Seen frequently when I was first diagnosed. Not needed as often now as I manage okay. Been coming here for over 10 years. It was difficult during covid, there was 2 years when I didn't see a medical professional, but it seems to be back to normal now.
Dear Patient
Thank you so much for taking the time to provide feedback about the service you\'re provided with at Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you encountered some difficulties during the Covid pandemic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
GP said I needed a hospital appointment within 2 weeks. They gave a phone number and told me to call if I didn't receive an urgent appointment , no appointment came. I went to PALS and they said the endocrinology doesn't have urgent referrals and I may not be seen until January 2024. After making a complaint, I had an appointment for today. I've seen one doctor and I'm now waiting for blood tests. The doctor I saw was really good, just such a shame its taken 4 months.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ended up having to go to PALS after not receiving an appointment but also pleased to hear that the doctor at your appointment was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
James Cunningham
Patient Experience Officer at UHB
Broke my elbow, ended up in A&E, waited around 4 hours to be seen. Came back a couple of times for physiotherapy. Parking is difficult and expensive. Good hospital though.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department following your broken elbow and that there were issues with car parking, but also pleased to hear overall you thought the hospital was good.
We are keen to listen to your concerns about you Emergency Department wait and the car parking in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
You have to wait for blood tests because you don't make an appointment. Not usually waiting too long. Staff are fine, I get on with everyone me. I was in A&E for 6 hours for a broken finger and they provided me with physio, but said there was nothing more they could do.
Dear Patient
Thank you so much for taking the time to provide feedback about your blood tests and also your attendance at the Emergency Department for a broken finger, both at Good Hope Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been waiting 12 months for a gastroenterology appointment. It's too warm in the blood department today, they need a bigger blood department and a system that works well. Hematology should have more staff. The hospital needs a proper cafe, they need to bring things back. I've been waiting a while for bloods, came in just before 10am and I'm still waiting at 10:50am.
Dear Patient
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren\'t entirely happy with the service that the gastroenterology and haematology departments have provided you and the systems in place.
We are keen to listen to your concerns in more detail, learn from any errors that ay have been made and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
Physio – they are really good, never had a bad experience with them. No long waits, 10 minutes wait. Helping him get better.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received from our colleagues in the Physiotherapy department.
Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Ended up at A&E. Doctor didn’t want to know what we had to say. Doctor forgot about us, nurse had to remind doctor about my son. Was there for around 6 hours. 3 hours of that was waiting for consultant. They don’t rush themselves.
Dear patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered communication difficulties with your son\'s doctor.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was admitted after I had a fall. Trying to get an interpreter was a challenge.
Dear Patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much difficulty getting an interpreter following your admission for a fall.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any ongoing issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
They're really good from appointments to feedback straight away. You ring up and they just do anything to help you. Just a good hospital overall.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you have had such a positive experience with so many aspects of your care at the hospital.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
No issues good hospital. Seen on time, great staff. It’s good.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear you were seen on time and well looked after by staff during your visit.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Primary diagnosis for cancer here in Sep 2022. I had all my tests and biopsy etc. they were really good. Acted really quickly and send me to City hospital for my operation.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you were diagnosed and sent to City Hospital so quickly for your cancer treatment.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
On the waiting list for an appointment for respiratory clinic, been told it’s 52 week wait, was referred in march 21. No support or info provided in the meantime. Came here for sleep apnea-sleep clinic. Went to pick up a mask all straight from ward. Had a scan on my heart they were good and everything was quick. 5 weeks wait for heart scan.
Dear patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are sory to hear that you have had such along wait for your appointment in the Respiratory clinic and that you haven\'t been offered any support or information in the meantime.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Quicker than what I thought. They were quite good had my x-ray and got results in 20/30 minutes. I was there for less than 3 hours.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were seen and scanned so quickly during your recent visit.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They have always been good, never had any issues. Can sometimes wait a while for bloods but never had any issues really. Staff are always nice and it’s free parking. Can’t ask for more.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. Whilst we are sorry to hear that sometimes you have a long wait for bloods at your outpatient appointments we are pleased to hear that you are otherwise happy with them.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went to collect medication from cardiology, saw two nurses and they asked me and arranged for medication. Blood test prior to having medication and then dependent on reading they say weather you can have your medicines or not. Keep on top of both heart and lung conditions. Insist on having a letter and they send them out well in time of appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the processes around your appointments in cardiology are working so smoothly and that you are getting your appointment letters well in advance of your appointment, for example.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went to A&E, they could see I was not in a good place and arranged for me to be seen.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that you were seen so promptly in the Emergency Department.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Social worker came to see me during my stay at hospital. Asked me how I felt and if I needed anything. They were very good. I didn’t need them as I had my son to help me.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the social worker you encountered during your stay was so helpful.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They always say no hope but they were really good. Was in over Christmas. Staff were fine not a nice experience but good hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that despite the issues of being in over Christmas you were well looked after the staff you encountered.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Went in 3 times over lockdown, with heart problems. Taken in by ambulance waited for 17 hours but was kept informed all the way. They were all busy I won’t complain, they’re always been fantastic. First time I was transferred to heartland’s which was okay. Food wasn’t as good. I was transferred straight onto the ward. Stayed in 5 days and was well looked after.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope and Heartlands Hospitals Birmingham – apologies for the delayed response. We are pleased to hear that that you were kept informed of everything and were looked after well, but obviously sorry to hear that you had concerns over your food at Heartlands
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
They were there when I was taken in for mental health reasons. They treated me well and listened to me which was what I needed.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were treated well and listened to during your recent admission.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I went for an appointment and they were good. I didn't have to wait long to be seen when I was there, and they explained everything to me. The hospital was also clean.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear that at your appointment you were seen quickly and everything was explained clearly to you.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
My husband has a Spinal Cord injury and is wheelchair dependant and unable to stand. He was booked for xray and was asked to stand for xray. When asked if they have another machine that could be used he was advised he would have to rebook appointment. This was not satisfactory. It appears that his notes were not read by those who needed to. We have now been waiting 6 weeks sice request was made no appointment insight
Dear Relative
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so sorry to hear that your husband had such an unsatisfactory appointment and that it has taken so long for him to get a satisfactory one.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Happy with the hospital staff. I've attended the spinal clinic and all is well.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to happy that all is well after your appointment at the spinal clinic.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I was referred from my GP to the hospital which took between 4-6 weeks. Here for bloods today which I come for every 3 months. I am waiting for a follow up appointment.
Dear Marilyn
Thank you so much for taking the time to provide feedback about your regular appointments at Good Hope Hospital Birmingham – apologies for the delayed response.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
The referral for an appointment has taken over a year. I've come today for bloods where I was referred from my GP.
Dear Hayley
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your appointment took so long to come through after referral.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
I was referred to A&E at the hospital 3 weeks ago. I was in A&E for 6 hours and ended up needing in house treatment. I was sat in a chair/trolley for a total or 36 hours, though I was fed and watered. I ended up staying in the hospital for 4/5 days and the treatment was fine, it was just the initial wait time. Also the ward I was on closed due to covid.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you had such a long stay in the Emergency Department but pleased to hear that you were looked after during it and your subsequent inpatient admission.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I was referred to the respiratory team and the referral took 4 weeks which was not too bad. I saw rheumatology originally and was on an 18 month program.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to pleased to hear that your respiratory referral was processed quickly.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Come in every 3 months so it's not too bad. I've been to dermatology and now for blood tests. I'm on injections and they're well organised with home deliveries of my medication and then follow up calls to see how I'm getting on with taking the injections. It's just really good and they've helped me so much.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so pleased to hear that the staff taking care of you at your dermatology appointments and home visits for injections have helped you so much.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had my first appointment with the surgical department today but have visited the hospital multiple times since 2004. I'm in so much pain and I don't know what to do. I feel the hospital could be more efficient. The GP referred me to the hospital and it was a quick referral to DVT. The community visited me the same day at home and then was referred for a CT scan the next week. A follow up appointment was arranged for early April which was cancelled and rearranged for today. They could be more efficient at seeing people and helping them. I need a solution for the excruciating pain.
Dear patient
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had cancelled appointments that have contributed to the pain you have been suffering from.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Facilitator at UHB
Been a few times. I've previously waited an hour for an appointment on two occasions for the thoracic department. They are good at letting me know what's happening.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are always kept informed of any possible delays waiting for your thoracic appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Been coming here since last October. It's very good, the doctors and the nurses are lovely, I can't fault them. I was referred to the hospital from my GP who said I would need to go to the A&E that day. When I arrived I had scans and blood tests done and stayed in for 2 nights. They put me on a sodium drip as my sodium levels were low. I ended up having a bone marrow biopsy at the Sheldon Unit and had treatment there for a month.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you have been well looked after in ED, as an inpatient and on the Sheldon Unit.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I've come to the anticoagulation Clinic today and have previously been a few times. They've been brillliant all the times I've been, I really can't fault them.
Dear Patient
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you\'ve consistently received at the anticoagulation clinic.
Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I had a stroke in September 2021 which they where great but since then I have had a foot problem and crohns! They keep sending me home and I am back a week or so later! My crohns is bad and I am bleeding and they want me to go home and I have several serious non healing fractures in my foot! I can't cope at home but that where I am going!
I am saddened to read your feedback, patient experience is very important to us, if you would like to discuss the issues you have raised in your feedback further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.
kindest regards, Patient Experience Team
It's good when you can get in and get an appointment. Everywhere you go its terrible. The cost of living is affecting us all. How can we afford to live.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
kindest regards, Patient Experience Team
It took a month from being referred from my GP to getting an x-ray at the hospital, it was a brilliant experience. The sign posting around the hospital was not good. I had no problems parking and got there early. I was seen early and out before the time of my actual appointment.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the brilliant service you\'ve received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kindest regards, Patient Experience Team
I broke my shoulder and they finished and done what they had to do. They put a strapping on it and sent me back home. I couldn't move it. They were giving me exercises on it. They said if I get any pains within the next 12 months to go straight up to the hospital. It's great like.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the great service you\'ve received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kindest regards, Patient Experience Team
I am still awaiting an appointment for an Ultrasound scan. Referral sent 15th March, phonecall to Radiology 27th March confirmed that referral received but still no appointment. Any business book appointments when the request is received but Radiology apparently just ignore them causing me two weeks delay in the procedure with a possible 12 week waiting list
Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.
You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
It's bad because they keep changing my name. So far I have got four different names and those are not my names. They keep missing out writing the letter H, so instead of Theresa, they write Teresa.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. We are very sorry that we are unable to say what has gone wrong with the information contained on your patient database file, if you want to pursue this concern then please contact the PALS on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into this issue for you with a view to getting to the source of the problem.
Best wishes, Patient Experience Team
It seems alright to me because this is the second time I've been here.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
It has been good.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.
Best wishes, Patient Experience Team
It's always been a good hospital.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.
Best wishes, Patient Experience Team
It's fine.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.
Best wishes, Patient Experience Team
It's okay.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.
Best wishes, Patient Experience Team
I have always found it very good. It's good because of the waiting lists.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Very good hospital.
Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital.
Kind regards, Patient Experience Team
I have always had good experiences with Good Hope Hospital.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Excellent hospital, although the food is not the best.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Very bad, the staff are arrogant and have no manners, they are busy talking about their shows. I just don't think they have got the care that they used to have.
Thank you for taking the time to provide feedback about the Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that your recent experiences with us have not been positive, in particular the issues with the staff.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
Quite easy getting around, no difficulties. I went to phlebotomy today and there were 6 people in front of me so I didn't have to wait very long.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
The vascular clinic has been very good, absolutely brilliant, they're transferring me to Heartlands hospital today and providing hospital transport for me. Brilliant place, brilliant helpful hospital.
Thank you for taking the time to post your comments regarding the treatment and care received from the vascular clinic at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Kind regards, Patient Experience Team
I got a little bit lost on the way. I have been here 3 times but the consultant I usually see is based at Heartlands Hospital and run's a clinic here on Fridays. It's been good here so far.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
They've always been good, they see me on time. They do the tests then I go home. Always been pleasant and let me know what's going on. I ended up in A&E a couple of weeks ago.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Always been good, staff are great and the service is run really well.
Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Kind regards, Patient Experience Team
Can't fault nothing, I've been to the heart clinic and I can't fault the staff. It's been a lovely experience for a hospital. They speak to you like a human and they respect your wishes. I had a defibrillator fitted six weeks ago. They keep checks on my blood for the medication I am on.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
I had all my check ups with the baby for 8 months then they moved me to Heartlands, the staff at the hospital was good. They told me everything that was okay, it was good. Just wish I could have stayed there and had the baby there.
Thank you for taking the time to post your comments regarding the Maternity service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
They did mistakes on my operation in 2020, ended up with sepsis and in a coma. Was meant to be a day surgery but ended up in for 5 months. They did not tell me anything about what they will be going to do.
We are sorry to hear that you had a poor patient experience at Good Hope Hospital. We take the issues you have raised very seriously and would like to look into the concerns you have raised.
Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced , you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.
Kindest regards, Patient Experience Team
Let’s put it this way. I don’t like it. They don’t seem to do things right. Wife had no option but to go. She wasn’t well looked after and they didn’t tell me what’s going on.
We are sorry to hear of the difficulties you were facing regarding the treatment received by your wife. If you have any concerns regarding your wife’s treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk the PALS team are there to help and will look into any concerns you have. Please be aware your wife will have to give consent in order for the team to look into any issues around her treatment and care.
Kind regards, Patient Experience Team
Cardiac scan with Cardiac Physiologist. Quick and efficient and the most lovely man. Really put my elderly mother at ease. Thank you
Thank you for taking the time to post your comments regarding your mother\'s patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Went there for an emergency appointment from collage. I was in pain and waited for 5 hours but got pain relief. If we need interpreter we have to book in advance.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Best wishes, Patient Experience Team
Good hope for reflux, get the help I needed there and they were kind and I felt listened too. It’s a bit out of the way but good overall.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Kindest regards, Patient Experience Team
Fine hospital. Car parking is not great but clinical aspect is really good.
Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Kind regards, Patient Experience Team
Time keeping not great, been waiting hour and 20 minutes at dermatology. Good staff though.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had to wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times. It is lovely to receive positive feedback from our patients about our staff, who do work hard to provide a good service.
Best wishes, Patient Experience Team
Used it for years. Covid has made a big change, you are not getting seen as you should be. I have crohns disease and have been sent for blood tests to allow me to have tablets for the condition.
We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Transferred from QE Hospital to heartlands to Good hope to see another doctor. There is no point seeing the doctor without a blood test as that’s what they want to discuss. I have prostate cancer and I feel things go on the form again. Couldn’t do the bloods today as I didn’t have a form.
We are sorry to hear about the problem you were experiencing with your appointment. There should be a telephone number for the consultant on your appointment form, you can give them a ring regarding your treatment, if you need further support please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care. \'
Kind regards, Patient Experience Team
Always good. appointments tend to run a little bit late but it’s normal and the same everywhere. Quite clear directions and if not sure staff are helpful, polite and kind.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a bit of a wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients about our staff and service.
Best wishes, Patient Experience Team
In general not too bad, been coming here for 44 years on regular basis. All been very good and tentative. Different today as they are running an hour late, which doesn’t usually happen but it is what is. They send me a email each time, its good to keep me informed then let appointments slide.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Wouldn’t use it again. It’s too hectic don’t feel like I am getting what I need from them. Wasn’t a great experience having my son there. Aftercare was terrible.
We are sorry to hear about the problem you were experiencing with your appointment with your son, and that you felt you were not getting what you needed and the aftercare was wanting. If you feel you would like to follow up on these concerns please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your son’s treatment and care.
Kind regards, Patient Experience Team
Don’t know how to link the treatment center and other side. But well communicated with about appointment. Been waiting a little bit longer than usual.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you require directions around the hospital site please ask at the reception desk in the treatment centre, staff will be more than happy to help with directions.
Kindest regards, Patient Experience Team
It’s been time waiting 10 minutes. Staff very helpful and sings were good to follow.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Kindest regards, Patient Experience Team
Always been friendly, seen straight away. Sometimes can be waits but that’s with everywhere. But they are always been good. Parking not great depends on what time and day you come. Disagree with the charging of parking too.
Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Parking has always been an area of contention and whilst we are having to charge perhaps, there are different charges/concessions for patients that have to attend more frequently. You can get information about this from the parking hut in the visitors car park.
Kindest regards, Patient Experience Team
The appointment is taking too long from hospital. Over a month still waiting for an appointment date.
Thank you for taking the time to provide feedback about the Good Hope Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our Appointment Department has not been a positive one and you haven\'t been able to get the appointment you were expecting.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Was in for 6 weeks, more dementia set in and she was discharged back into our care. They were good.
Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital . It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
The medical attention is fantastic. They check me frequently to see if I am alright. They asked me how I was feeling. Just keep up the good work. The food was delicious.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Came for blood tests. Thought I’d be straight in and straight out. A few more people waiting, thought today would be quiet. Staff were fine and helpful. Car parking, all the cars are close together and can’t get through - hard to maneuver.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Best Hospital is here. They are looking after me so well my wife as well too.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
I’m happy about my visit today. As a patient I always call for the appointment.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
It’s my first time here. I waited two weeks before I got the appointment. The appointment was needed urgently but they couldn’t get it earlier. I am happy with the healthcare service.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
I was very happy with the service, the appointment and booking was okay. Generally I am OK. They are trying their best. It’s a free service.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Been good. The staff are good, getting here is not a problem. You have to wait in the queue. Just come for the appointments now and again.
Thank you for taking the time to post your comments regarding the Outpatient service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
32 years I've used this service and the experience has been very good. I have several health conditions and I can't fault the care. I had breast cancer in 2018 and the care I received, I can't fault it. Staff are good. They send text messages as reminders about the appointment and information in time. I was at a diabetic review and they booked the future appointment after I had gone, but received a letter online the same day for the future appointment. I also had a mammogram where I received a phone call at 7:30 on the Thursday evening and they gave me an appointment for the Saturday lunchtime. I barely had time to sit down and was called through and was in and out within 30 minutes. I got free parking in the hospital.
Thank you so much for taking the time to provide feedback about Good Hope Hospital, Breast Cancer Unit. We are delighted to hear about the excellent service you received from our highly skilled professional staff, that they were so helpful and attended to your needs.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Kindest regards, Patient Experience Team
The plastic surgery clinic is running late, half an hour so far and last time it was 2 hours late. They do explain to me what is going on and send the appointments in a timely manner.
Thank you for taking the time to post your comments regarding the Plastic Surgery Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
The staff were amazing smiling and polite. The staff told me what was happened at each stage of the procedure. Well done Good Hope.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
Good hope is no hope. Very poor experience of the hospital for me.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.
Best wishes, Patient Experience Team
General treatment is good but after discharge care is poor.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are pleased to hear that your experience has been a positive one but obviously sorry to hear that there were some issues with your care after discharge and hope that these have now been resolved.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Taxi there – taxi back. Had to wait an hour to see the doctor because he got stuck in traffic. Reception quite snoopy. Pending appointments is from July last year. Had stomach trouble. Went in for skin said they would send a letter, it was in January – Tuesday this week.
Thank you for taking the time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing about the services we provide.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Mum had a fall and was taken into hospital. They looked after mum really well. Though there was some confusion and discussions as to where mum would go to as she lived in residential care before hand and could not be discharged back there. We had a look around and wanted mum to come here.
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
Bad attitude from a nurse in A&E. All I asked her was when my son would be seen instead a d I got rude, nasty, impolite attitude from her. She was also happy standing there taking photos on her personal mobile phone and texting instead of attending to people.
Thank you for taking the time to provide feedback about Good Hope Hospital – please accept our apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues you had with the attitude of staff.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you wish to follow up your concern please contact our PALS service if you can in order for us to try and improve on the care we are delivering. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Good, looked after me. I’ve been there since 2016 when I was diagnosed. Every 6 weeks have an x-ray and then 6 week have a scan. They are keeping an eye on me. they referred me to ROH for my hip and spine. Had to have 4 injections in my back and referral took around 8 months. They have also referred me to lung clinic but won’t get an appointment until mid of next year because of Covid. They phoned me and told that I am on the list but said It wouldn’t be until mid of next year.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are pleased to hear about the good service you\'ve received both in your visit to the Orthopaedic Department and your outpatient appointments.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes, Patient Experience Team
That was fine in and out really quick, would say it will take 3 hours. So had a scan done and mammogram, saw the doctor twice and gave me my results there and that was within an hour.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the helpful service you have received at your recent appointment.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
My son has been there since around 6pm it is now 4am in the morning. He has been sent home twice this week antibiotics with a severe chest infection after hrs of waiting , .He was breathless today and is back waiting again in A&E other patients where leaving as they where told to expect a 10hr wait. Its disgusting. It is clear that my son has pneumonia he has coughing frantically and the antibiotics havent touched it..He asked to use my inhaler today as he couldnt breathe, They sent him for an XRAY on the first visit & said he has a large shadow over his lungs. If it was treated properly in the first place there would be less queues so others have a better chance of being seen instead of having no choice but to go home untreated. Most people would have paid taxi fares or parking tickets ,Its disgusting.
Thank you for taking the time to provide feedback about the Good Hope Hospital Birmingham, please accept our apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with your son and the delays you experienced and the failure to provide you with an initial adequate diagnosis for his chest infection.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
So yesterday my 4 yr old grandson, who was diagnosed and treated with steroids for croup on Friday, waited in a queue on 111 for over 10 hours their position never altered in all that time. So eventually mum and dad took him to A&E where they waited for over 6 hours he had a temp of over 39. Which no medication was touching. Eventually they came home as mum was told they still faced another 6 hours to see a dr. Apparently patients were seated on the floor helping each other … as medical staff were completely overwhelmed. Today there was a 4 hour queue on the telephone to get a GP’s appointment. He was finally seen at 4pm today diagnosis severe chest infection, possibly pneumonia. Then …. There is a shortage of antibiotics so dad was left trawling local pharmacies to locate some. The antibiotics needed- standard amoxicillin suspension. 111 finally called us back at 11am today once a gp’s appointment had been secured. 17hours AFTER 111triage deemed it necessary to see him within an hour.
He is one very poorly little boy. Probably far more poorly than if he’d been seen yesterday.
I’d like to know who I complain to in the abscence of our MP.
Health service is completely overwhelmed. I knew that when my husband died in August. It seems now they cannot even prioritise small vulnerable children.
Terrifying .
Thank you for taking the time to provide feedback about the Hospital. We are really sorry to hear that your family did not have a positive patient experience, in particular the issues with poor diagnosis and long waiting times.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Taken myself there when I need to see a doctor. I get the help unless you catch something from there.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the very good and helpful service you\'ve received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kindest regards, Patient Experience Team
Went there for rehabilitation for 11 months and dealt with all consultants. I went up to the hospital to try to speak with someone and they say I have to get referred.
Thank you for taking the time to provide feedback about the Good Hope Hospital.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
My little boy 4 months old has eczema and was referred to dermatology taken 3 years now. Doctor says too many people waiting.
Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that you had such a long wait.
We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
Take kids to emergency when they cannot get an appointment. Long wait, sometimes wait till 5 / 6 am in the morning from going in the night. Sometimes go at 8am and leave at 4pm.
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our Paediatric Emergency Department was not a positive one, in particular the issues with the long waits you experienced.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
rude abrasive nurses who couldn't care less. left alone and not eating for 3 days, nurses couldn't be bothered. I feel that at 83 he is being left to die on ward 16
Thank you for taking the time to provide feedback about the Good Hope Hospital and apologise for the delayed response. We are really sorry to read about the concerns you have raised and in particular the issues with the lack of support and the attitude the a nurses.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
It's been good, there for appointment. Tell me somewhere that is better.
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the very good and helpful service you\'ve received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kindest regards, Patient Experience Team
I used the hospital. It was hard to speak. Today has helped to be able to tell the nurse what is wrong. Nurse was very nice.
Thank you for taking the time to post your comments regarding the Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients especially when you have benefitted from being able to speak to a nurse. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
I had surgery at Good Hope hospital, they were really good no problem at all. Easy to get to. I’ve had better luck in getting hospital appointments than GP.
Thank you for taking the time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.
Kind regards, Patient Experience Team
I was in there for 10 hours. I waited a good many hours to see the doctor. They were really good when I saw them. They did X-rays and blood tests. It turned out I had a fracture in my back. Hospital was brilliant. They sent my results to the GP the next day but I had to wait weeks to discuss them with my doctor.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
It is always lovely to receive positive feedback about our staff from our patients.
Kind regards, Patient Experience Team
From bowel cancer screening through to colonoscopy procedure really,good information and brilliant staff,never done a review before,but I was impressed
Thank you for taking the time to post your comments regarding the service at the Endoscopy Clinic in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kindest regards, Patient Experience Team
I arrived at a&e at 5pm and was initially told that waiting time was 4-5 hours. This timeframe grew and grew. I managed to get seen by a doctor at 3.50am the following morning. I was then told I would need to wait a further 3 hours for blood test results. I have had sciatica for 4 weeks and the plastic seats were unbearable so decided to discharge myself. My partner who had driven me had had no sleep and had work an hour later. We had been there 11 hours and it would have stretched to 14 if we had waited for the results. We watched many patients discharge themselves who were desperate to be seen. We witnessed a patient collapse forward from their wheelchair in the waiting room and patients arrived after driving themselves as no ambulances were available. If we had been told at the beginning that the wait would be that long we definitely wouldn’t have stayed but I would have gone by myself the following morning. We were told there was a lack of doctors.
We are sorry to hear about the problem you were experiencing with your appointment and that you have had to experience such long waiting times to be seen. The Trust and the NHS is under a great deal of pressure at present so please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care.
Kind regards, Patient Experience Team
I had my son here, they were really really good. I felt really at ease, well as much as I could be!
Really felt listened to and they were so helpful especially with the feeding.
Thank you for taking the time to post your comments regarding the service at the Maternity Department in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
My son had a seizure - everything was good. They were good with my son and were helpful and kind and caring.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Mom was taken in Friday night to good hope hospital with sepsis and acites ,she has very swollen stomach, it's Sunday evening now she still waiting for a drain we was told the equipment was lost and a nurse was searching the hospital for it ,then was told there is no draining equipment for her stomach in the whole NHS!!!! this is disgusting ,how do I make a complaint? IV taken videos as if anything happens to her I have proof for my solicitor.
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your mother’s experience with our Emergency Department was not a positive one, in particular your long waits and the non-availability of equipment for her condition.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns, please be aware that if you acting on a relatives behalf we will need their consent to access their records. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk
Your feedback has been sent to the management team for the area so that they are aware of your mother’s experience.
Best wishes, Patient Experience Team
Nightmare if you go to A&E at night or on weekends. Be ready for at least 8 hours wait.
We are sorry to hear of the long waiting times that you have had to experience. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.
Kind regards, Patient Experience Team
I had a follow up appointment from 6 weeks ago, they did a vision test and all was okay. Good Hope is brilliant.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is important to us to receive feedback from our patients and It is lovely to receive such positive feedback.
Kindest regards, Patient Experience Team
They were good. I had a fit and went to pay for goods and the next minute there were people all around me. They called an ambulance and they took me to the hospital.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Not very nice, not very nice at all. Ambulances and hospitals worry me.
We are sorry to hear of the difficulties you were facing. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I was happy about going to the doctors at the hospital, but I had to wait a long time.
Thank you for our five star rating and for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.
Kindest regards, Patient Experience Team
I went here and they found out I have gallstones and they're taking them out next week at 8am. They are nice.
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.
Best wishes, Patient Services Team
I had a broken shoulder and ended up going in twice. They were very good. They don't stop all day, both the doctors and nurses.
Thank you for taking the time to post your comments regarding your patient experience whilst in attending the Orthopaedics Department at Good Hope Hospital. I totally agree with you, although I appreciate the NHS is currently under pressure, it does offer a fabulous service. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Very hard to get an appointment at the eye department, you have to wait so long. Sometimes they give you an appointment and then cancel it a few days before and give you another appointment a month or 6 weeks after. Lately it's not as good as it used to be. In April last year, I was meant to have an appointment, then rearranged this appointment for September which they rearranged for late October. But I rand and said I couldn't wait that long and they have now given me on for mid October.
We are sorry to hear about the problem you are experiencing with your appointment’s, please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised.
Kind regards, Patient Experience Team
I was off work for a year and half waiting for surgery. I was on the NHS waiting list. My life was on hold and I was in a terrible place physically and mentally. A good friend stepped in and borrowed me the money so I could go Private and have my surgery, and return to work. I am now in debt with everything and I wasn't before this experience. I have been working at my job for 20 years. I had to claim benefits and the Universal Credit system was the most awful experience I have ever encountered, they didn't care that I was going through hell and I had to fight to get any money from them. The system is evil.
We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding treatment and care that you have received from University Hospitals Birmingham and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Pain in hip for a month. Done X ray, wanted to see consultant, go home and wait for operation. Booked in for hip operation.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive feedback from our patients. Please contact our Patient Experience Team if you require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with any issues you have raised.
Best wishes, Patient Experience Team
My experience of good hope hospital is reasonably good, although they failed to give me a follow-up after my ileostomy (it was during Covid) for over 14 months. Now waiting for neurology & Orthopaedic appointments, they are booked.
Thank you for taking time to leave feedback about your care at Good Hope Hospital whilst in the Neurology Department. We are pleased your experience has been good and sorry to hear of the difficulties you were facing regarding be seen again. If you have any concerns regarding your appointment, treatment and care and would like to discuss them, then please contact the Patient Services Team on 0121 424 0808 or by email: pals@uhb.nhs.uk who will be able to help and support you with the concerns you have raised.
Kind regards, Mona Campbell, Patient Experience Team
Had 3 operations for removal of Colon cancer come for follow-ups CT scans and screening. The problems I have is hospital acquired UTI and accidental perforation of small intestine resulting in 6 weeks stay in hospital. Follow-up services have been good and on time. Stoma nurses are very helpful.
We are sorry to hear you have not had a positive patient experience and have had issues with the treatment that you received and the infection that acquired whilst in the hospital. We are pleased that you found the Stoma nurses helpful and that the follow-up services are good and on time. If you feel you wish to pursue any of the issues or concerns raised in this feedback please contact our Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
No hope. They're not supportive at all. I live over that area and had to travel all the way to the Royal Orthopedic Hospital. They never got back to me the communication was extremely poor. There was no communication to tell you the truth.
We are sorry to hear you have not had a positive patient experience please contact our Patient Relations Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.
Kind regards, Patient Experience Team
I came for diabetic eye check which came back normal. It was fine. They saw me straight away. Explained everything to me.
Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Go there for my eyes. Difficult to get there by bus. Really good interactions.
Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
Got good care, they asked me how I was.
Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Mona Campbell, Patient Experience Team
Quality - it's a great hospital. The staff are also great. I have a pacemaker and had my operation there. Really good.
Thank you for taking the time to post your comments regarding your positive patient experience Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Mona Campbell, Patient Experience Team
I was referred here for tests on my eyes. It was good.
Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Mona Campbell, Patient Experience Team
I was given an appointment for 12-00 at the clinic to have to wait 1-30 .With no information from the girls on the desk each time I asked ,why are we running so late? Why book so many people only to have to wait so long .
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our appointment system was not a positive one, in particular your long wait after being given an appointment time.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk
Best wishes
Mona Campbell
Patient Experience Facilitator at UHB
After ringing 111 at 5am I was told that Good Hope was expecting me. I checked in and after about one hour I discovered that there would be a nine hour wait. This was not mentioned when I checked in.
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular your long waits at various stages.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk
Best wishes
Mona Campbell
Patient Experience Facilitator at UHB
I had to be taken in by an ambulance and they noted down that it was a planned admission. Some of the staff are rude and they treated me very bad.
We are sorry to hear that you had a poor patient experience at Good Hope Hospital and that you found the staff to be rude and your treatment was bad. We take the issues you have raised very seriously and would like to look into the concerns you have raised.
Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced , you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.
Kind regards, Patient Experience Team
I ended up going here for an ultrasound scan on a small lump I had after being referred from my doctor. The lady doing the scan said she felt that the ultrasound scan was not the right thing for that problem and advised I needed further exploration. I went back to my GP who said there was no lump there, but it kept growing. I went back to my GP once again and they made a referral to the hospital and it turned out I had an abdominal hernia and a tear in my abdominal muscle. Ended up having surgery here to remove it and the staff were great.
We are delighted to hear about the positive patient experience you had when you attended for your scan and the sound advice given as regards further exploration. It is good to hear you pursued your need for further investigation and it has resulted in a better outcome, particularly getting the referral back to us for surgery. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards, Patient Experience Team
I love good hope, they're fine. Good staff.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
The waiting room was not busy, you had to wait and then they called you straight in. Was happy with my experience.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Experience Team
I had a really good experience here with them. I was referred to a private service for them to treat my ongoing eye problems as a NHS patient.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
I was seen by the hematologists it was a good experience, but my appointment was changed several times.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients, we are sorry that your appointments were changed on several occasions if you feel you would like an explanation for this please contact the department in question or if you need assistance contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.
Best wishes, Patient Experience Team
They're a bit lacksy daisy but they're good.
I went into hospital before Christmas with Pneumonia and was sent home just in time for Christmas, but in February an ambulance turned up at my house and took me back to hospital. They didn't tell me why they were taking me to the hospital.
I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know on 0121 424 0808 or by email: pals@uhb.nhs.uk. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.
Kind regards
Patient Experience Team
They were really good, I had a fall so had a stay on the fall's unit. Though it was really good, I was happy to go home.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital, Falls Unit. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
I go there for my respiratory issues. I always have a good experience with them.
Thank you for taking the time to post your comments regarding the service at Goo hope Hospital, Respiratory service. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
I am a European living in UK. With all the new changes I am scared to use medical services because I was turned away from hospital when had a hernia / Trapped Nerve.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk The team will be able to direct you to the help or support that you need for the concerns you have raised.
Kind regards, Patient Experience Team
Went to A&E and waited for 2 hours in pain. They need more staff ASAP.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Got appointment for eyes after 26 months of initial appointment.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
I phoned 111 and paramedics came and they took my husband to A&E. He was lying for hours there in wet clothes due to urinary infection. He was later diagnosed with Pneumonia and given bed after 8 hours of waiting.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
My husband is waiting for Glaucoma treatment for two years.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
My lymph gland were checked after every 6 months but since COVID I have had no appointments.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
Service at hospital brilliant. But lack of communication from discharge services. No contact contact with family. Poor coordination from the service.
Sorry we have not responded to your feedback sooner.
Thank you for taking the time to post your comments regarding your recent experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Once again thank you for taking the time to post your feedback, it is most appreciated. If you wish to pursue any issues that you have raised could you let the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk The team will be able to deal with concern that you may encounter with your treatment and care and take the necessary action in order to resolve the issues you wish to raise.
Kind regards
Patient Experience Team
I went there for MRI. Brilliant support provided.
Thank you for taking time to leave feedback about your MRI appointment at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
My father is presently on ward 17. An hour sat in a soiled pad with excrement up his back. My dad is so upset and embarrassed. The RSPCA wouldn't let animals be treated like this . Night nurse bullying, visiting allowed by the notice in the corridor but my mum refused entry to see my 81 year old dad. An ongoing catalogue of disgusting disasters. PALS don't reply. No one wants o know. The public need to hear this!!!!!!
I was in hospital for 10 days in diabetes ward. The service and care I received was great.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team
The way they are neglecting my father as we speak is disgusting. 81 years old . Constantly vomiting, they may operate tomorrow while he lies in agony. 3rd world treatment.
Can't get hold of anyone, no one calls back!!!!
For the last two years I am waiting for a cataract operation. They have done my one eye but waiting for second one. Staff and doctors are very kind and helpful its only the waiting time which is a issue.
Please accept our apology for the late reply to your posting.
Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. I am sorry that you have had to wait so long for the second eye to be treated. If you still need to raise this as a concern please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.
Kind regards, Patient Experience Team
spent 8 weeks in good hope on initially AMU but was moved up to ward 16. i did find some of the nurses on ward 16 were really good with interacting with me and supporting me with the reasons i was there. but there were also some staff who appeared to be fed up with me being there. so overall it was okay.
Sorry for the late reply to your feedback it has only recently been received.
Thank you for taking the time to post your comments regarding your experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the lead Manager for ward 16 hospital to highlight the concerns you have raised and also the praise for the staff at Good Hope Hospital.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
I got to my appointment early when I got there they couldn't find my details so was refused to be seen i waited 18 months to be seen considering i was miss diagnosed for over a year
Please accept our apology for taking so long to respond to your posting which was recently received.
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.
Patient Experience Team
Went to hospital with heart attack and they were brilliant and fitted pace maker.
Thank you for taking the time to post your comments regarding the Cardiology service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Been to Good Hope hospital to see eye consultant. After Covid phoned hospital and they said they will have to get letter from GP. She thinks that the appointment letter has been sent to a old address. She is struggling to get an appointment with eye consultant since last 2 years due to Covid and her vision is getting worse.
This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Good Hope Hospital Ophthalmology please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.
Kind regards, Patient Experience Team
Had follow-up appointments at the fracture clinic at Good Hope following an operation at Heartlands. Sometimes long waiting times but always received considerate and reassuring advice from the consultant.
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Last year I had Kidney Cancer during lockdown, without the hospital s in the Trust, I would have been in dire straits. As GP was rubbish, didn't see them at all, not even after I phoned them for a test result which they had had for months, containing the knowledge of my tumour, which got read over the phone. ! Every hospital I went to was brilliant.
Sorry for our late reply this feedback has only recently been posted:
Thank you for taking the time to post your comments regarding the Oncology Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
I had to wait over 12 months to be seen by a consultant, who couldn’t examine me because of the pain I was in, who then sent me an appointment 8 weeks, if I hadn’t phoned up and said I couldn’t wait that long, I would be in more pain,
I am sorry to hear about your experience and I am concerned about the issues you have raised in your posting. If you could let the Patient Relations Team have some more details that would be very helpful. They can be e-mailed on pals@uhb.nhs.uk or contact Patient Services on 0121 424 0808. The team will be able to take the necessary action to look into your concerns.
Kind regards
Patient Experience Team
Good great staff
Dear David,
Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is thrilling to receive such positive feedback and a five star rating. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage: www.uhb.nhs.uk/your-views
Kind regards
Patient Experience Team
Treatment of patients is good. Treatment of relatives is awful. A patient who is elderly, confused , bedbound and is unable to use a phone is just left with no communication with relatives. Getting any information from ward 11 is a nightmare.
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience of Good Hope Hospital. All feedback is used to identify themes and trends across the organisation to highlight areas of improvement and your comments have been forwarded to our senior management team on Ward 11. Across the Trust, additional ward clerk support is being sourced to support communication with relatives on the wards. The Trust also has IPad in place and mobile phone handsets distributed to help with communication in various ward areas. I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 of via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind regards, Patient Experience Team
After an ovarian cyst was discovered. After having bloods take, I was told ( by letter) I had an appointment to see consultant in clinic for February 2021. This was cancelled due to COVID ( which I understood) however, at the end of July ( and many phone calls to enquire about my appointment) I received a letter stating that I had an appointment in September. Great I thought thankfully, but THE VERY NEXT DAY I received another letter cancelling That appointment??? I rang to see if there was an explanation, no I was told, just “ clinic cancelled” and that I was back on the waiting list. As I know very little about ovarian cysts but do know it is approx 7 cm, which to me seems rather large. I need to know (a) do I need more blood test to see if cancerous? Do I need a further scan to see if it has grown, can this cause the terrible back pain I am suffering with. So worried at not knowing.
Dear Anonymous
Thank you for taking the time to post your comments regarding your cancelled appointments to Good Hope Hospital.
With regards to your questions about your ovarian cyst please make an appointment with your GP who will be able to support and advise you.
I note that as at September 2021, you had contacted the Trust and was told you are on a waiting list. If this still remains the case and you wish for your concerns to be addressed, can I please ask you to contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net providing your contact details.
Kind regards
Patient Services Team
Outpatients clinics - Excellent
Thank you for taking time to post your comment regarding your experience at Birmingham Good Hope Hospital. We are pleased to hear that you had such positive experience. Feedbacks like this are greatly appreciated by staff as they are thrilled to learn that have made such positive impact. If you would like to provide any further feedback about your experience please visit the hospital webpage: www.uhb.nhs.uk/your-views
Kind regards
Patient Experience Team
A&E experience was good.
Thank you for taking time to post your comment regarding your experience at the A&E Good Hope Hospital. It is thrilling to receive such positive feedback and a 5 star rating. I will ensure your comment is passed to the department as I am sure the staff will be delighted at such positive feedback.
Kind regards
Patient Experience Team
The team at Sleep Apnea Clinic was very helpful and supportive.
Thank you for taking time to post your comment regarding your experience at the Sleep Apnea Clinic at Good Hope Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience. I will ensure your comment is passed to the department as I am sure the staff will be delighted at such positive feedback.
Kind regards
Patient Experience Team
Unable to contact the Physiotherapy Dept. Phoned every day but always get the answering machine. I've had a full knee replacement done at then Veterans Clinic at Oswestry and they have sent them notification for physio l. I have heard nothing for 2 weeks and no one bothers to listen to voice mail or answer phone.
Dear Eileen,
I am very sorry to learn about your inability to reach the Physiotherapy Department at Good Hospital after several attempts. If you would be willing to provide further details like your full name, date of birth and address we would be more than happy to review your experience with a view to contacting the department. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards, Patient Experience Team
I was induced with my baby, my induction took 4 days with no visitors or support. I had a panic attack when they were trying to break my waters, I felt I had no control or someone there to support me through this despite being a high risk pregnancy. I felt like I had no choice in my decision and was very out of control with no support. My baby is now 7 months and I have never met a health visitor, when I try to contact her she ignores me.
Thank you for taking the time to post your comments about your experience at Good Hope Hospital. I am very sorry that you did not have a great experience during and after delivery and that you found your experience to be lacking in support.
I am concerned about this and would like the opportunity to look into this in more detail. If you would be willing to provide further details like your full name, date of birth and address we would be more than happy to review your experience with a view to helping to provide you with the support that you need and improving our services.
You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team
Rude staff. Unhelpful. Lacking knowledge. Appointments cancelled often. Secretaries not answer phones, working from home with no way of answering phones.
Dear Anonymous
I am sorry to hear about your experience and I am concerned about your poor patient experience. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808. The team will be able to let the management team know of the experience you have encountered when you attended with your husband.
Kind regards
Patient Experience Team
Not as good as it should be, can't read X-Rays with 5 broken ribs and told to return a week later as they discovered the broken ribs the day after. Don't answer the telephone
Dear Janet
We are sorry to hear about your experience and I am concerned that you have had such a poor patient experience. If you wish to pursue the concerns you have raised, please could you let us have some more details that would be very helpful. We can be e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808.
Kind regards
Patient Experience Team
Poor care for patient mental health and poor communication. This has not changed with easing of restrictions as they haven't changed their operating procedures.
Dear Anonymous
Please be reassured that senior staff are looking into this and will address your concerns accordingly. If you would like to share anything further with us please contact the Patient Relations Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
We look forward to hearing from you.
Kind regards
Patient Experience Team
Went with my husband who has dementia and the nurse said is it really necessary for you to be here I said if it wasn't we wouldn't be here she was very rude then said we have covid here I replied I know its everywhere if we didn't need to be here we wouldnt
Dear Anonymous
I am sorry to hear about your experience and I am concerned by the manner in which the nurse spoke to you. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808. The team will be able to let the management team know of the experience you have encountered when you attended with your husband.
Kind regards
Patient Experience Team
Amazing staff who made us feel completely at ease during one of the most traumatic experiences in our lives when my eldest son nearly lost his life due to undiagnosed type one diabetes. Ever since leaving the hospital they have always been at the other end of the phone no matter what time of the day or night, they also make sure my son is the centre of every appointment and make sure he feels 100% involved in his care. The selection box they sent him at christmas is just a small thing that meamt so much to him. Dr and his whole team are amazing.
Thank you for taking the time to post your comments regarding the care and treatment your son received at Good Hope Hospital. I am extremely glad, that although the situation was a difficult one, the staff were able to provide the necessary reassurance. It is even more heartwarming to learn that the Team has continued to support him via the telephone and during subsequent hospital appointments. I sincerely hope that your son is recovering well at home and please let us know if we can be of any other assistance
Kind Regards,
Patient Experience Team
I attended A&E on Monday 5th April 2021, after a minimal wait I was triaged and directed to minor injuries. I was guided, assessed, treated and taken down to a medical ward by the same nurse who was thorough and sought consultant advice regularly. She was very thorough and explained every step of the process. On the medical ward I was treated by a junior doctor who explained the tests I was undergoing and in due course explained the results and recommended course of action after discharge. The whole process was efficient and patient centred and, although there was clearly stress on the service, my care was excellent and coved safety. I felt safe and valued throughout.
Prize Draw Data
Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience. Our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is. I will ensure that your feedback is forwarded to the Unit Manager and their team.
Kind regards
Patient Experience Team
I recently was taken to Good Hope after falling ill and 111 calling an ambulance. This is the third visit to A&E in approx 2 years. This was the first visit during Covid. I found this visit far better than my previous visits. Previously in both visits I was seen by multiple team members whilst in A&E for each procedure/observation/test that was carried out... different healthcare assistants, nurses, junior doctors, consultants. Each time I had to repeat my symptoms and what had happened which was very traumatic. At the first visit, I was suffering from postnatal depression (although attending A&E for a different physical reason). I had never been separated from my baby who was only a few weeks old and was breastfeeding. I was in pain & asked a male nurse if they had a breast pump. He tried to find one but could not. He asked me what to do. I ended up in a side room alone with a plastic cup to attempt to hand express in, tears running down my face, worrying about my baby and how my mum had to find a late night pharmacy to attempt to give him his first ever formula feed as I wasn’t there. There really should be a breast pump available at A&E for new parents, and staff should be trained in how to treat lactating mothers. When I was discharged I had to ask whether the medication prescribed was safe for breastfeeding, and advice was sought by the staff as they were unaware. They should also be trained in postnatal depression & how to support women during A&E attendance. What made this recent visit so much better was the continuity of care. Due to Covid (I was in the non-covid, majors area) I was seen only by one healthcare assistant, nurse & doctor. I only had to repeat my symptoms once. I felt connected to the team. They popped in to check in on me regularly & to update me (they appeared far less busy than previously where we had to try to find somebody to ask for an update). The continuity of care really stood out. I realise this would not always be possible but the difference it made was amazing so if it could be implemented where possible it would be really helpful. If this had been the case 12 months earlier, I would have felt so much better & more supported.
Thank you for the positive feedback regarding your experiences at Good Hope Hospital. I am very pleased to know that you received improved care. I will ensure that your comment is forwarded to the Senior Management at Good Hope Hospital for review and necessary action. Once again, thank you for the feedback and the assurances of our commitment to improved patient experience within our trust.
Kind regards, Patient Experience Team
In late July 2020 I attended Good Hope Hospital A & E with acute urinary retention. I was in agony and was seen very quickly by staff who fitted a catheter. I was impressed with the kindness shown and the speed with which I received much needed help and advice. I was sent home later the same day and given a letter with telephone numbers to ring if I needed any help or advice following catheterisation and pending contact from the Urology Department. Everything went completely silent for several weeks! No calls from the District Nursing Team as promised by A & E and no contact from the Urology Department. The telephone numbers on the letter handed to me on discharge were useless. I could never get anyone to answer and eventually sat on the telephone for SEVERAL HOURS ringing round NHS departments trying to find someone, somewhere who could give me the advice I needed. I eventually tracked down a member of the Good Hope Urology nursing team who was brilliant. I was in need of catheter supplies which my GP was unable to prescribe and she was able to supply them. I had resorted to buying what I needed on Amazon! I also received the reassurance I needed when the nurse with whom I spoke offered to try and see what had happened with my 'paperwork' - presumably computer records - since my visit to A & E. She eventually contacted a Urology Consultant (at Heartlands) who was on his way to Solihull Hospital and said he would make contact with me. He eventually did. He said he would put me on his list for prostate surgery and his opening remarks were "Would you prefer laser surgery, or a TURP?" My response was "Don't you think it would be a good idea to have someone examine me and carry out a few tests before deciding that I need surgery?" He agreed (!) and I subsequently visited Good Hope for a series of scans. I then had a telephone call (about 8.00pm on a Friday evening) to say that the scans were 'inconclusive' and requesting that I attend a few days later for another scan. Inconclusive for what? The following week I had another couple of hours on the telephone and after speaking with a helpful lady in the Radiology Department and the Secretary to the Urology Consultant (the Consultant was now working from home) was told that the size of my prostate had not been obvious from the scan. I rang Radiology and the Senior Radiologist looked at the scans and said the size of my prostate was completely visible from the scan but the Consultant had not asked for this information! I asked if he would pass the results through to Urology. He did so, by Email, the same day. Everything then went quiet as the Urology Consultant had gone on holiday. I could say much more but I realise we have been through a pandemic and the NHS has been under unprecedented pressure. What my experience has revealed is that there is a significant disconnect between A & E, GP's surgeries and specialist departments within the NHS and, at times, patients are left completely in the dark. Had it not been for the help of the Urology Nursing Team, some of whom had worked on the wards during the pandemic, I would have been left with an unsuitable catheter for longer than advised and would not have been called in for a trial without catheter. After being catheterised for more than two months and still not having any clear explanation of what was going on, I eventually paid £250 for a private consultation and was told in 45 minutes - after a thorough examination and scan - exactly what my problem was and how it could be treated. I eventually paid for private surgery in November 2020 and have now made a full recovery. I remain a big fan of the NHS but, given my recent experience, wonder what happens to those patients who are not willing or able to press for information or insist on promised calls being returned.
Prize Draw Data – 14/4/21
I am very sorry to learn about your experience. I am concerned about this and will appreciate the opportunity to look into it in more detail. I would therefore require additional information from you. Can I please ask you to contact our Patient Relations Team on 0214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net who can then take the necessary action. I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us. Kind regards, Patient Experience Team
Excellent service from start to finish
Thank you for the feedback. I am very pleased that you had such an excellent patient experience at Good Hope Hospital. Kind regards
Patient Experience Team
Major cut to a finger, required stitching but hospital said they could not do it as no GP service to take stitches out. When enquiring with neighbours of whom is a doctor and 2 nurses this was questioned. Walsall Manor hospital offered a follow surgery for matters such as these. The cut took much longer to heal and restricted ability to work.
Dear Michael,
Thank you for taking the time to post your comments about your experience at Good Hope Hospital. I am very sorry that you did not have a positive experience in relation to your cut finger. As a Trust we would welcome the opportunity to look into your concern, which will enable us to identify areas of improvement. If you would be willing to provide further details we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. Kind Regards Patient Experience Team
Good experience.
Horrific
Long waits for appointments and tests
Thank you for taking the time to post your comments about your experience at Good Hope Hospital. I am very sorry that you experienced delays with your appointments and tests. As a Trust we welcome feedback like yours as it would enable us identify areas of improvement. If you would be willing to provide further details of the particular ward, date of hospital visit, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. Kind Regards Patient Experience Team
Unable to visit my husband who has made distressing phone calls to me. Not enough liaison ie calling when change of plan concerning discharge. Promise of medic to phone me regarding update of husbands treatment but no call made. Calls to ward not picked up or a 20 minute wait to be answered.
Dear Sylvia,
I am very sorry to learn about your experience while your husband was in the hospital and the lack of updates on his treatment as promised and the impression that this has left. As a Trust we welcome the opportunity to review your husbands care. To do this I will be glad if you would be willing to contact our Patient Relations team on 0121 424 0808 or through email via: bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards, Patient Experience Team.
The experience was fantastic couldn't ask for a better service.
Dear Sarah,
Thank you for taking time to post your comments regarding your experience at Good Hope Hospital. It is heart warming to receive such positive feedback.
Kind regards
Patient Experience Team
I was referred after an operation on my hand as I developed Complex Regional Pain Syndrome. Staff has helped me get my hand working again. I commend them both.
Dear Sandra,
Thank you for the positive feedback. We are pleased to read about your experience and even more pleased that your procedure was a success and you are recovering well after the treatment to your hand. Our Senior Staff and their team will be extremely pleased to receive such positive comments.
Best wishes, Patient Experience Team.
Good service recieved at A&E.
Thank you for taking time to post your comments regarding the A & E at Good Hope Hospital. It is heart warming to receive such positive feedback. Kind regards
Patient Experience Team
Very good service for my mum receiving chemotherapy from the Sheldon Unit and the staff are very caring, organised and thorough.
Dear Jessica,
Thank you for the positive feedback . We are delighted to hear about the positive experience your mum had at the Sheldon Unit. I will ensure that your comments are forwarded to the senior Management Team at Good Hope Hospital, Sheldon unit, who I am sure will be thrilled by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards, Patient Experience Team
Antenatal and maternity services including emergency care
I am very sorry to learn that your patient experience at Good Hope hospital was below average. As a Trust we welcome feedback like yours as it enables us to identify areas of improvement. If you would be willing to provide further details like your full name, date of birth and address we would be more than happy to review your experience with a view to impoving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team
A and E frequently overwhelmed, waiting times way over 4 hrs. Frequently patients left on trolleys.
Thank you very much for your feedback regarding your experience at Good Hope Hospital, A&E Department. Can I please ask you to contact Patient Relations Team on 01214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. If you wish to follow up on the concerns you have raised, I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us. Your feedback will be sent to the Senior Management Team for the department so that they are aware of your feedback.
Kind regards, Patient Experience Team.
The hospital have been good and see me in lockdown for my eyes where the gp they don't.
Thank you for the positive feedback regarding your experience at Good Hope Hospital. We are indeed very pleased to receive such a positive comment. I will ensure that your feedback is forwarded to the senior management at Good Hope Hospital who I am sure will be thrilled to read it. Once again, Thank you for the feedback.
Kind regards, Patient Experience Team.
Awaiting surgery for cataract removal in hospital due to complicated health issues but eye clinic completely shut during covid 19. I am now completely blind in one eye with hardly any vision in the other. I am unable to go out because I am so unsteady due to not being able to see. I have been advised than they will not get round to completing the operation for over 18 months. I find this unacceptable and cruel to leave a 71 year old lady this way.
Dear Rachel,
I am very sorry to learn about the delay in surgery for cataract removal. Please make contact with our Patient Relations Team on 0121 424 0808 or through email via: bhs-tr.Complaints-ConcernsandCompliments@nhs.net who will try to assist.
Kind regards, Patient Experience Team
Excellent
Dear Dawn,
Thank you for the excellent rating of your experience at Good Hope Hospital. We are indeed very pleased to receive the comment, even as we seek continuous improvement in order to serve you better. Once again, thank you for the feedback.
Kind regards
Patient Experience Team
I gave birth in this hospital and received an outstanding support and help. Staff was extremely supportive and kind.
Dear Emilia,
Thank you for taking time to post your feedback following your recent experience at Good Hope Hospital. I am pleased to read that you felt extremely supported while giving birth at the hospital. I will ensure that your feedback is forwarded to the unit manager, who I am sure will be happy to read your comment. Once again, thank you for the feedback.
Kind regards
Patient Experience Team
Looked after my partner during lockdown, diagnosed with funicular cancer, professionalism beyond reproach, kindness and understanding , explaining everything that was happening. Aftercare and genuine concern and consideration for both mt partner and myself was both heart warming and much appreciated in such difficult and challening times.
Dear Anonymous,
Thank you for your positive feedback. We are delighted to hear about the care and treatment that your partner received at Good Hope Hospital. Your comment will be forwarded to the Senior Management at Good Hope Hospital, who I am sure will welcome your feedback. Once again thank you for taking time to post your positive comments.
Kind regards
Patient Experience Team
I had surgery there on Oct 20, 3 days in itu and 2 on a ward. Extremely caring staff no matter what their role. Caring, compassionate and very person centred. Hard working and committed. I could not fault the care I received, I felt confident I was in safe hands from start to finish.
Dear Kerry,
Thank you for your positive feedback. We are delighted to receive such kind words regarding the treatment and care you received at Good Hope Hospital. Your comment will be forwarded to the Senior Management at Good Hope Hospital, who I am sure will be thrilled by your feedback. Once again thank you for taking time to post your positive comments. Kind regards
Patient Experience Team
Very good
Dear Patrick
Thank you for taking the time to post your comments regarding the service you received at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Kind regards,
Patient Experience Team
Multiple experiences of A& E and also conventional in house hospitalisation
Thank you very much for your feedback regarding your varied experiences at Good Hope Hospital. I am concerned about this and will appreciate the opportunity to look into this in more detail. I would therefore require additional information from you. Can I please ask you to contact Patient Relations Team on 0214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us.
Kind regards
Patient Experience Team
Very good chemo facilities at Sheldon Unit.
Dear Michelle,
Thank you for the positive feedback . We are delighted to hear about your positive impression of the Chemotherapy facilities at our Sheldon Unit. I will ensure that your comments are forwarded to the Senior Management Team at Good Hope Hospital, Sheldon unit, who I am sure will be delighted by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards
Patient Experience Team
Very poor disorganised
I am sorry to learn that you have found Good Hope hospital to be disorganised. I am concerned about this and would appreciate the opportunity to look into this in more detail. I would therefore require additional information from you. Can I please ask you to contact Patient Relations Team on 01214240808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net. I do hope this is acceptable and thank you for providing your comment as patience experience is paramount to us. We look forward to hearing from you.
Kind regards
Patient Experience Team
Hospital service was very good. Security as you entre the hospital .Cleaning station and masks available . Volunteers were there to give direction or take you to your appointments. Was seen on my appointment time. Overall very good service.
Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is thrilling to read such positive feedback and I am very pleased that you had such a good patient experience. Kind regards
Patient Experience Team
I had hospital transport as I am Registered Blind... From start to finish I was guided well with social distancing, mask wearing and respect for my whole visit
Dear Hayley,
Thank you for the positive feedback . We are delighted to hear about your positive patient experience. I will ensure that your comments are forwarded to the transport team at Good Hope Hospital, who I am sure will be thrilled by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards,
Patient Experience Team
Member of family suffers with alcohol and depression, mental health issues but not getting support with mental health issues and referral is not being implemented when attended A & E. Just ignore. Symptoms ongoing and getting worse.
Thank you for taking the time to post your comments about your relative’s experience at Good Hope Hospital. I am very sorry that the necessary support was not given concerning the mental health issues. I would like to reassure you that we take seriously any concern our patients/relatives raise with us. If you would be willing to provide further details of the patient’s full name, date of birth and address we would be more than happy to forward your concerns to the relevant team for a review. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.
Kind Regards,
Patient Experience Team
Treated with no dignity or respect. Left in a wheelchair for 4 hours and not taken to the toilet when the clinicians know I need to go frequently due to having a Nephrostomy The NHS has got worse. Nobody could diagnose me and they sent me back to my GP to be referred to another clinic. This has taken 4 weeks and they said it was urgent
I am very sorry to learn about your experience. I am concerned about this and will appreciate the opportunity to look into it in more detail. I would therefore require additional information from you. Can I please ask you to contact our Patient Relations Team on 0214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us.
Kind regards
Patient Experience Team
Caring, compassionate, and reassuring to both me and my son. Seen swiftly. Great experience. Thank you.
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
Always been good especially with my children, grandchildren and mom who passed away 3 years ago. The staff in resus did everything they could to keep her with us - sadly they were not able to save her.
Dear Anonymous
Please accept our sincere condolences on the loss of your mother.
Thank you for taking the time to post such lovely comments regarding your patient experience at Good Hope Hospital. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team
Continued treatment during the lockdown. Regular phone appointments with the consultant.
Dear Diane
Thank you for your 5 star rating of the Good Hope Hospital. We are delighted to hear about the continued care and treatment you have received during lockdown. Our staff work extremely hard to deliver the best care and treatment even in these difficult times. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards
Patient Experience Team
Didn’t listen to me properly. Dismissive of my genuine symptoms.
Dear Anonymous
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns.
Kind regards
Patient Experience Team
Having accessed this with family members during the pandemic, I have experienced paediatric a&e and minors to be excellent.
Dear Nicola
Thank you for taking the time to post your comments following your attendance at the Paediatric A&E and Minors Department at Good Hope Hospital. It is lovely and most appreciated to receive such positive feedback. Your feedback will be sent to the senior management team to share with the staff.
Kind regards
Patient Experience Team
A&E was not coping prior to the pandemic. Patients left on trolleys in majors for hours on end and being moved around A&E. Not being monitored and name called from the desk as they did not know where the patient was and the patient unable to let them know where they was. Poor attitude of nursing staff when requesting an update into care and no-one listens to concerns regarding regular medication missed due to being there for so long. Having spent 12 hours in A&E with my elderly mother and having no medication with us we were told we had had plenty of time to go home and fetch it. We ended up discharging her without any treatment as the situation was making her health worse. It was like hell in the ward. There was no-one to assist elderly patients with the toilet or with drinks and food. When elderly patients alone with dementia left on a trolley in the ward and called out no-one came. I went to them myself. A doctor was alerted and just brushed it away as nothing. There are no porters to take patients to x-ray and patients left queuing outside x-ray without any-one with them. It is an unsafe environment and terriying to have to go into hospital prior to the pandemic let alone now.
Dear Anonymous
Thank you for taking the time to post your comments regarding yours and your mother’s experience in our A&E Department at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement, therefore your comments have been forwarded to our Senior Management Team for A&E at Good Hope.
I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 of via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind regards
Patient Experience Team
I was sent there by my G.P. The service I received was first class from start to finish. I was treated with the utmost respect and good humour, and left there feeling very reassured.
Dear Anonymous
Thank you for your lovely comments regarding your experience at Good Hope Hospital.
I will ensure your feedback is passed on to the Senior Management Team who I know will be thrilled, they do work very hard to provide a positive patient experience.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team
I was referred for advisory as the Dr was unable to refer for an appt. I received a text with an appt for a procedure to be performed at Good Hope Hospital two weeks later.
Dear Joy
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Good Hope outpatients department has been excellent.
Dear Anonymous
Thank you for taking the time to post your comments regarding the Outpatients Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Taken to Good Hope Hospital after my accident. I don’t remember a lot. Spend a day in hospital than they booked a taxi and sent me back to home. Treatment was ok.
Dear Anonymous
Thank you for taking the time to post your comments regarding the A&E department at Good Hope Hospital. It is lovely to receive positive feedback from our patients.
Kind regards
Patient Experience Team
There was hand gel available. It was difficult to call staff for help. Staff had no name badges so it wasn’t clear who was who and doing what. Some staff had long / false nails which is not hygienic at all. Long wait to get seen with very little communication. Could do with a board or screens to inform patients more. One of the nurse was kind and helpful and did try to speed up things.
Dear Kim
Please accept our apology for the late response to your feedback.
I am very sorry to learn of your experience whilst you were an inpatient under the care of our Trust and the impression that it has left.
If you would be willing to provide further details of the particular ward, we can then advise the ward of your experience so they can make any necessary improvements, you can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Experience Team
My mother was waiting in A and E and was waiting for a bed from 5pm on the Monday and was still waiting for a bed to be available on Tuesday evening at 9pm. I was really surprised with the length we had to wait, but staff were really nice, always checking to find out if she was comfortable. We were all tired but were disappointed with the waiting time and the noise sick people had to listen to while they waited. Staff did a good job with the care in which she received once a ward was found.
Dear Eulatee
Please accept our apology for the late reply to your posting.
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Senior Management Team for A&E so that they can share your comments with the staff. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team
I go there for eyes and ears. Nothing bad to say. Excellent service & treatment always explained well.
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Low vision Dept - No problems.
Excellent caring service.
Always helpful and informative.
Dear Anonymous
Thank you for taking the time to post your comments regarding the Ophthalmology Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
The care was fantastic. Facilities are good. Staff helpful and engage patients and family in all the decisions regarding treatment. Excellent follow-up and after discharge information and support provided.
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
I had an appointment at the trauma and orthopaedics unit
In good hope hospital. The appointment was fine and I was told I would have an ultrasound injection
In a few weeks and a return appointment in 3 months.
However when I went back to reception to hand my form in there was no one there and a large queue was forming the receptionist was very flustered. The next day I had a phone call from her asking why I had not given my form in I told her I had then she found it, and made an appointment for my injection on 1st may, this does not seem correct to me and I feel her to be extremely inefficient and I’m not Happy about this at all.
Dear Margaret
Please accept our apology for the late reply to your posting.
I am sorry to hear that you feel the receptionist was inefficient, if you have any further concerns about your appointment or treatment please do not hesitate to contact us by e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808.
Kind regards
Patient Experience Team
They will not respond to your phone calls, this phone service I think should be shut down. Test results are never on time, they will say two days and you will get it two weeks.
Dear Anonymous
Please accept our apology for the late reply to your posting.
I am sorry to hear about your experience, If you could let us have some more details we will be happy to look into the concern you have raised. The Patient Relations Team can be e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Relations Services on 0121 424 0808.
Kind regards
Patient Relations Team
Not good. My elderly father who can't walk without a frame and has no wheelchair was called at home late at night and told to get himself to AMU asap as potassium levels were life threatening. He went by ambulance and spent 4 days there during which time we never saw the same doctor twice and were told something different each time.
On Friday the doctor said he would stay on AMU because his condition needed banishing but if under control he could leave on Monday, as there was a care package in place.
Then Saturday morning he gets transferred to good Hope - elderly care unit. No calls to family - they had contact numbers. No explanation
On visiting Saturday and asking to speak to a doctor, I was told there is only one doctor covering all wards and this wasnt an emergency. He was out in a room on his own, still not been out of bed and is rapidly going downhill. Confused and has no idea how long he has been there Nobody checking he is eating, he is constantly thirsty but nit allowed to drink because if oedema and has been lying on a bed now for 6 days with no physio or attempt to get him walking and moving. This is a hateful place and we just want him home or referred to hospice care, but nobody seems to know anything every time you ask for information. I really despair that he will due there with no dignity.
This is a poorly run hospital with everyone delegating responsibility to someone else.
Dear Anonymous
Please accept our sincere apology for the late reply to your posting.
Thank you for taking the time and trouble to post you and your father’s experience in our Trust. We would like to reassure you that the Trust takes seriously the issues that you have raised. If you would like us to look into the care that your father received then please can I ask you to contact us on 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information from you.
With kind regards
Patient Experience Team
I am due to have my gallbladder removed in a fortnight, I had a partiality severe attack and was brought to Good Hope A& E the staff in minors treated me with the most impressive care treating me proffessionaly and with kindness and humour helping me cope during a stressful time.
Dear Jessica
We are delighted to hear about the excellent care and treatment you received; particularly the kind and professional manner of the staff who made you more comfortable. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards
Patient Experience Team
Really good service. Went in with a pulled shoulder – this was x rayed and I was seen within five minutes of x ray by a doctor.
Dear Anonymous
Thank you for taking the time to post your comments regarding the Radiology Department at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes.
Patient Experience Team
My father, who is very frail and experiences severe breathing difficulties due to heart failure, was admitted to Ward 9 at Good Hope hospital. He was put in a side room due to carrying the flu virus. He was left for long periods with no attention. When he rand the buzzer it was frequently ignored. One evening I tried it twice myself when my father needed firstly a bed pan and then attention because of breathlessness. The first time it was ignored for 15 minutes then one of the nurses asked for it to be turned off ( I was stood at the desk waiting to see a doctor). I went back to the room to turn it back on and after another 10 minutes I had to find a nurse myself to ask for a bedpan. The second time, when he needed help with his breathing it was ringing for 25 minutes with no response. I had to go to the desk where 2 nurses were stood to be told that they were busy. Only when I insisted that he needed help with breathing did they actually come to the room. He is lying helpless in bed, unable to move his legs and with very little mobility or strength in his arms and is left in discomfort for hours. I have each day had to try to move him up the bed to make him more comfortable. On three days I have tried to ring the ward for information but the phone was unanswered. I waited 45 minutes on each occasion before having to give up and go to the ward in person. Father is no longer able.to feed himself but no one is monitoring his food intake and I am having to feed him when I visit at the evening mealtime. Tonight I had to leave him in tears because he knew he would be ignored the moment I left.
I have always had the highest praise for Good Hope hospital and we have received exceptional care from the many departments we have used but Ward 9 is totally disgraceful.
To go and visit my grandad, and then watch and hear a few bad nurses degrade a gentleman, who obviously was extremely old and wore a nappy! For a nurse to shout so all could hear, how he had done a number 2 at least 5 times, to then ask him... can’t you smell it? I can smell it can’t you? Extremely embarrassing disgusting behaviour from a nurse who is paid to care!! Needs retraining in my opinion... I am so glad my grandad has been moved! As I do not know how he was treated when we wasn’t there!
Had to visit children’s A&E. luckily everything was ok. The staff were fantastic and my son was at ease. Thank you!
I have visited Radiology at Good Hope hospital twice in 4 weeks and been delighted at the friendliness of staff and efficiency of the department. On both occasions I waited less than 5 minutes and was seen before my appointment time! I was seen both times by the same Dr, who has a kind, understanding manner. On the second occasion he had to do guided biopsy on me and was careful, thorough and competent, giving good explanations of what to expect and the opportunity to ask questions.
I am very happy with my experience of our services at Good Hope! Top marks!
Over several days have spent many many hours trying to get through to ward 11 at Good Hope -no one ever answers the phone!!!! Was on for 2 hours this evening. Whilst visiting this horrendous ward I saw the staff walking passed the phone as if it was nt there. Wanted to pick it up and tell the person not to waste their time as they never bother to answer. Also very difficult to find help when on the ward. Have left notes for staff before now as cant find anyone. What a shocking place!!
Taken with chest pain after 50 min ambulance wait. Was given pain medication. Suspected blood clot or gallstones. Was left for couple of hours at a time with no one checking on me. They had to draw blood 4 times due to losing my samples. Also found out upon arrival they wanted a urine sample was not asked until an hour before I was released. I was not given any food or water at all during my stay. Informed they multiple times I was on medication, I asked for food and water and was not given any. I was released with promise I would return the next day for more tests. I was medicated during my stay and was released alone with no supervision and an inclusive diagnosis. I was not in a ward in a corridor and moved further down repeatedly. Arriving the next day. I was informed my blood sample had been misplaced again and I was bleed again from the same spot as was done the previous day. So a total of 5 bleeds due to lost samples. Currently sat waiting for results. Advised not to eat prior to coming. Have now sat without food or water for hours.
Over the years I have had 2 hospital stays and 2 clinic appointments here. The hospital stays were horrendous, one in particular where I was left in a side room surrounded by bowls of my own sick and diarrhea, for over 2 days before them being cleared, where I ended up re attach gmy own IV line due to staff shortages and general low staff morale. In the end insisting to the docs I'd be better off at home. The clinic appointments were always delayed and late, after waitj g 50mins goi g up and asking if there was a problem being told that they didn't consider 50minutes as running late! So, for the last 4-5 years myself and my family have simply refused to go to this hospital. Now I visit my GP, needing an urgent appointment at the breast clinic he books me in at Good Hope... I asked if it was possible for Heartlands, but apparently not on his option list, I wish I had enquired further as hey, guess what, before u even get to my urgent appointment I get a phone call to say the clinic has been cancelled due to "machine is broken". So... Still no funding available for here then? Still no care? And no reassurances from the appointment team that I would be seen or transferred or even considered now, so yeah, if you're told this is the only hospital available, my recommendation, don't bother, sitting in a hole waiting to die would be a better experience.
Responded: 23.08.19
Dear Anonymous
Thank you for your comments regarding your experience at Good Hope Hospital.
I would like to reassure you that we take seriously any issues our patients raise with us and we value this feedback.
So that we can look into your experience appropriately, I would be grateful if you could contact us so that we can obtain more information from you.
Please contact us on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net We look forward to hearing from you.
Kind regards
Patient Experience Team
In and out of hospital for last 18 months for my heart related problem. I have personal experience of waiting in their discharge lounge for at least two times. They make you sit there for hours and you are without any support, on both occasions there were other patients sitting over there for hours. They should make the system easy & quick for patients rather than putting them under further stress by making them wait for hours.
Responded: 06.03.19
Dear Anonymous
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns.
We make sure all stories are discussed at our senior team meetings and rely on feedback to both validate the improvements we are making or drive other change as necessary so thank you once again.
Kind regards
Patient Experience Team
I went to Good Hope Hospital for my results for a blood count and found myself waiting 1 hour 50 minutes because they sent me to the wrong waiting room and I only noticed because my daughter pointed it out.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
Responded: 12.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding Good Hope Hospital. I am extremely sorry that your experience was not satisfactory.
If you would be willing to provide further details, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Services Team
I've been waiting for 6 ½ hours, I was seen by doctor and initial blood test done now they have done more tests and sorting out a bed. Staff are very good and helpful. The Staff are stretched to their limits as they are under staffed. It is overall good except long waiting time. Waiting area is bit small but very neat and clean with water and tea.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.
It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.
Kind regards
M Campbell
Patient Experience Team
I've been waiting for 40 mins to be seen. I was received well, initial assessment done in under 30 mins offered water and tea and now waiting in this nice area for further support. Support provided so far is of high standard.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.
It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
Best wishes
Patient Experience Team
Good staff, clean and pleasant waiting area, only 10 mins wait and doctor came out to call me. Everything very good. Except parking.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service provided by Good Hope Hospital. It is lovely to receive such positive feedback from our patients. I will pass on your comments regarding parking to the appropriate manager.
Best wishes
Patient Services Team
From the moment you walk in everyone was of great help and offered support. Clean waiting area full of light with comfortable seating. Only downside is lack of parking.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service provided by Good Hope Hospital. It is lovely to receive such positive feedback from our patients. I will pass on your comments regarding parking to the appropriate manager.
Best wishes
Patient Services Team
Apart from parking rest is all super, we all have to acknowledge that the NHS is working under great financial cut resulting in staff shortages which in return effects everything. Waiting room is in good shape with all the facilities.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Without their help I would be dead. They are doing great job. Doctors and nurses are very good. I have been to 7 different wards and waiting areas. They are in excellent shape. Some of the facilities for walk in patients are second to none.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the care and treatment you have received by the team at Good Hope Hospital. I totally agree with you, although I appreciate the NHS is currently under pressure, it does offer a fabulous service.
I am pleased to read that you felt that some of our facilities for walk in patients are second to none. Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.
Best wishes
Patient Experience Team
I've been here three times for the same illness. I was told I'll get a guided injection on my second visit, but it's still not been done. The communication between departments is very poor. The referral system is not working. I wasted two visits here for nothing.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time and trouble to post your experience at Good Hope Hospital. I am very concerned to read your comments and would like to reassure you that the Trust takes seriously the issues that you have raised.
If you would like the Patient Relations Team to look into your concerns please contact them on 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that they can obtain some more information and follow up on the concerns that you have raised.
With kind regards
Patient Experience Team
I've been here three times and I always have to wait a long time to be seen by the doctor or the nurse. They need to reduce the waiting times by hiring more staff. The parking and waiting times are poor, otherwise the staff and facilities are above average.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time and trouble to write to Healthwatch regarding your experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated
Kind regards
Patient Experience Team
I've had to wait an hour to be seen, but I know and can see how busy they are. I've been here four times previously and overall the staff and the care is very good. The hospital is clean and tidy.
I am a disabled person, and need continuous help and support. They are here to welcome me all the time, and provide quality support, help and information.
Bright clean and welcoming areas with sweet staff members
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital. It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.
Best wishes
Patient Experience Team
Normally too busy in the waiting area, not enough seats. Staff are nice and helpful. Parking is terribly expensive. For an appointment lasting 10 minutes, it usually takes 3 hours from arriving at the hospital to leaving it.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your recent patient experience at Good Hope Hospital. I am very sorry to learn of your experience whilst you were an outpatient and the impression that it has left.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Experience Team
Waited four hours for my appointment and I was given no updates from the staff in the rehab unit. I was not offered any help.
It cost me more money, car parking and having to buy food and drink from vending machines. Should be told on arrival when there are delays.
Responded: 19.02.19
Dear Anonymous
I am very sorry to learn of your experience whilst you were an outpatient at Good Hope Hospital and the impression that it has left.
If you would be willing to provide further details of the particular visit, we can then advise the senior managers of your experience so they can make any necessary improvements, you can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who will then relay your concerns to the appropriate senior management team.
Kind regards
Patient Experience Team
The treatment is good, but the aftercare is not always so good, and sometimes it is really bad.
The waiting time really varies, sometimes is may take up to an hour, or sometimes very fast.
The environment is very clean and tidy.
Refreshments are available nearby.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding Good Hope Hospital. Although your experience of aftercare was not entirely satisfactory. I would like to reassure you that the Trust takes seriously the issues that you have raised.
Could I please ask you to contact the Patient Relation Team should you wish to explain what the issues are and give us the opportunity to improve our aftercare, the contact details are 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information.
With kind regards
Patient Experience Team
Overall its good, sometimes have to wait for 15-20 mins. Very friendly, helpful doctor, offer help /nurse. Clean and tidy environment. Machines to buy snacks/coffee shops.
Responded:19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
I've been waiting a long time - Over 25 minutes so far.
Very friendly, the doctors give useful recommendations.
No help given though when you are waiting to be seen.
Parking is ok, and because I have a blue badge, I don't have to pay.
It's easy and convenient to get refreshments.
The hospital is clean and environment is fairly great.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Outpatient Team.
Kind regards
Patient Experience Team
They have done very well, I'd give them good marks, waiting area very small but neat and tidy with water and tea. ( I came In at 8.45 and in just 2hrs they have done all the test and medications given)
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
From staff to waiting times and physical appearance of waiting area, I'd rate it 9/10 but for parking 1/10. We need more parking facilities on cheaper rates. Doctors and nurses are the best here and they try to help as much as they can.
Responded: 19.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Estates Department as regards to the parking.
Kind regards
Patient Experience Team
Reception staff is very polite. This place is clean & spotless, staff members on previous visits have always been very helpful.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
We attended pediatrics with our 9 month old son and the service received was excellent. The wait was short and he was seen very fast before being admitted to a ward. The hospital toys were clean and the staff were amazing with our little boy.
Responded: 18.02.19
Dear anonymous
Thank you very much for your comments regarding your recent patient experience at Good Hope Hospital.
Our Pediatrics Department staff do work very hard to ensure a first class service. I will ensure that your comments are forwarded to the appropriate senior staff who will be thrilled to communicate your feedback to the team.
Once again thank you for taking the time to post your comments and I wish your son well for his continued recovery.
Best wishes
M Campbell
Patient Experience Team
I am coming here since last fifteen years. Its overall positive very efficient clinical team.
Responded:18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
My previous experience was in September when I had a pacemaker check. It was on time and the staff were extremely helpful. We have always been satisfied. The place is clean and we really enjoy visiting. The nurses offer a lot of help. It’s really convenient to get to the hospital. We can find parking area easily but we came early to find a place to park in case we ran out of time.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Outpatient Team.
Kind regards
Patient Experience Team
They were very efficient and good. I was called in and given discharge information. Refreshments were available, reception really good, processed us quickly and helped us out.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
I was seen very quickly in the major A & E dept who then sent me to the minor dept which is a bit of a long wait. Although the hospital is very clean, the staff have been extremely helpful and friendly and there are a lot of facilities. Information sharing was good in the major section but not as good in the bigger reception. Although there is no water fountain, I was able to ask for water from the tap at the cafeteria.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the A&E Team.
Kind regards
Patient Experience Team
The chairs could be a little bit more comfortable, the tidiness of the waiting room-it’s alright today but we have been here before when it hasn’t been very clean. There is access to the water fountains inside but none out here. Lack of information makes it worse. If you are going to be here for 7 hours then you can come with family. Parking- is costly with poor availability. A ticket system might work better than calling out especially for hearing impaired people.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Outpatient and Estates Team.
Kind regards
Patient Experience Team
Need more wheelchairs. Good ticket system. Lovely staff. Access to toilets good.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the patient service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Experience Team
I am usually very happy in waiting rooms. The café is not open today and I had to walk down. I didn’t know there is a water fountain I could use. I was able to find a leaflet on the operation I am due to have in January/Feb and now can read it. The waits are quite long-but if Dr is taking time with patients then it’s worth the wait. However, no information is provided on how long we have to wait. Staff are friendly and helpful. I have a hearing problem but my consultant comes out and I can see him and listen out. It’s nice because he walks you back to the room.
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your experience whilst waiting for treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Outpatient Team.
Kind regards
Patient Experience Team
I have never had trouble with waiting rooms, this is the busiest its been. I was just announced there is a 30 min delay. Waiting for appointments to come through is a different matter. I was told in May that I will have second appointment, but I have only got it now. My GP referred me and I was told I have had all tests and need surgery. Then was told that she needs another referral. My Dr wrote one and the Dr at Good hope just filled it. No notification that they wouldn’t do it despite referral from GP. Went privately for an endoscopy because Dr refused to let me have one. Endoscopy revealed that I have a problem. When we had a letter asking us to choose a hospital and when we chose this one. Each time I visit we start anew as if they don’t know us.
Responded: 18.02.19
Dear Anonymous
I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relations Team on 0121 424 0808 or by email : uhb-tr.Complaints-ConcernsandCompliments@nhs.net and we will be happy to look into your concerns.
Kind regards
Patient Experience Team
In hospitals they are always running late no matter which hospital. When they are running late they let you know. In terms of infrastructure there is room to improve but this place is clean. Staff are polite and helpful
Responded: 18.02.19
Dear Anonymous
Thank you for taking the time to post your comments regarding the Service at Good Hope Hospital.
All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.
Kind regards
Patient Experience Team
I've been visiting this hospital for the last two years with cancer and a broken wrist. I am treated very quickly-waiting is expected. When I see an oncologist it’s a long wait but can’t help it. 90% of the time nurses are good, you get an abrupt nurse who make you more anxious. There is not enough prioritization in the waiting rooms. You can see people need to be seen immediately but are not. I have been offered refreshments in the breast unit but not here. Even if you wait for hours no food is offered. There is no sandwiches in the machine. If you are waiting 3 hours or more they should offer you food and drink or have a porter to help. You can’t even leave to go buy food or go to the loo because you miss your spot. I sometimes come for a scan followed by an appointment. Can’t eat before scan then have to wait 4 hours for appointment. Why do we have an appointment system instead of tickets? Because they don’t keep to appointments. In addition, I can’t hear very well so have to sit strategically to be able to hear my name called. A screen would help.
Responded: 18.02.19
Dear Anonymous
Please accept my apologies for the delay in responding to your posting.
Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.
I will forward your posting to the relevant senior teams and highlight to them, your comments regarding the waiting room facilities and the waiting times. Having read your posting, I appreciate that this would have been a very anxious time for you.
In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.
Could I please ask you to contact us, if you would like us to look into your concerns in more detail call 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net in order to make any improvement we will need some more information.
With kind regards
Best wishes
Patient Experience Team
The treatment I had was not very good. I have broken my fingers and the doctor just touched the tips and asked if I felt that and was asked to go out and buy my own medical supplies like plaster and gauze. They gave me a splint. The waiting area was okay & clean but the treatment I received was not good at all. It is a bit boring as there is nothing stimulating to read. The waiting times are not bad, only waited 30 minutes beyond my appointment. They sent me a letter for an appointment today but I think it’s a mistake because I had an appointment and a scan last week. Already received feedback. I hope it’s not a mistake because it means I have wasted my money to come here.
Responded: 22.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding Good Hope Hospital. I am extremely sorry that your experience was not satisfactory.
If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards
Patient Services Team
If there is background noise, I can’t hear very well especially when they are talking. My hearing is getting worse and have to read peoples lips. When I come in they don’t ask me if I have problems with my hearing. Something visual would be better if I had a number I can then check and see when I come in. I have a band now when I come in which tells them I have a peanut allergy and penicillin so that’s good. I know am running late today but no one has told me. My appointment was an hour ago.
Responded:22 01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your recent patient experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. In order for your comments to be looked into, can you please contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that you can provide more information to enable the teams to look into your concerns.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
They send a map before your appointment which helps
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
Responded: 22.01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your appointment at Good Hope Hospital. It is lovely to receive feedback from our patients about the service we provide.
If you would like our Patient Relations Team to look into why you are unable to get an appointment at Good Hope Hospital please contact them on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net. it may be the case that demand is outstripping capacity and in order to get a earlier appointment you may have to travel to another hospital.
Best wishes
Patient Services Team
Usually very good, last time I came there was an hours delay, and today the same. There was no communication. I had to be rushed here by my daughter who had another appointment. If I had been told, I would have taken my time. No liaison with patients. We already have many other worries and this compounds it. There was an elderly lady who was very distressed about the wait. I could have let her go before me but my daughter also had to go home.
Responded:22 01.19
Dear Anonymous
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. In order for your comments to be looked into, can you please contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that you can provide more information to enable the teams to look into your concerns.
Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards
Patient Services Team
I had hysteroscopy done at Good Hope Hospital, the doctor who did the procedure told me at that time, if I were you, I would be prepared to embrace cancer. He said that they can not be certain until they get the results in ten days time. This left me really terrified, I did not know if I had cancer, but I wrote letters to family in panic when they say the word cancer, it puts everything on hold. I then arranged and paid for a private scan to try to set some more answers before my test results could come through. It turns out that this test could not have detected my cancer, but at the time it made, me feel better. Eventually, I found out that I had cancer as I had a missed call and a voice mail from Macmillan cancer nurse, I never even managed to speak to her but the fact she had tried to contact me told me I had cancer.
The impact was horrendous. Worst time of my life. Overall the experience with Good Hope was good but this was a horrendous experience.
Responded: 21.12.18
Dear Denise
Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.
All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team.
Please do not hesitate to contact the Patient Relations Team on 0121 424 0808 if you have any further or unresolved issues following your visit to Good Hope Hospital.
We make sure all stories are discussed at our senior team meetings and rely on feedback to both validate the improvements we are making or drive other change as necessary so thank you once again.
Kind regards
Patient Experience Team
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands.
I was treated at the Good Hope by Dr XXX and Dr YYY and I am forever thankful for their support and care. They told me that they will look after me and that everything will be fine. They came with me to Heartlands Hospital when I had to have my C-section. I ended up having a healthy baby and I didn’t need hysterectomy either. The doctors at Good Hope took amazing care of me, and I would like to send a big thank to them for their care. I will always appreciate their help and seeing my healthy baby reminds me of them.
Responded: 21.12.18
Dear Anonymous
I am Glad to hear things worked well for you at Good Hope Hospital and you felt supported and cared for. I will make sure your comments are shared with the team and many thanks for taking the time to leave feedback.
I am sorry to learn that you found your experience at Heartlands Hospital to be traumatic. I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.
Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.
Kind regards
Patient Experience Team
For my mobility problems I go to Good hope hospital where a very nice & caring doctor is treating me, he involves me in everything but he cannot operate me because of my epilepsy and he is looking trying to look for other solutions for me which is taking time. I am waiting since last few months with all the pain which has affected my everyday life. (very long wait)
X-Ray department / Doctors really happy with service.
Dear Anonymous
Thank you for taking the time to post your comments regarding the x-ray department at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
kindest regards
M Campbell
Patient Services
I cut my hand at work went to hospital to get it stitched, when they done it they never give me the injection as well but apart from that yes they helped me
Responded: 05.07.18
Dear Anonymous
Thank you for taking the time and trouble to post your experience at Good Hope Hospital. If you have any concerns and would like to speak to someone about it please get in contact with us, we would like to reassure you that your any issues you may have will be taken seriously.
Please contact us on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Kind regards
Patient Services
I couldn't breathe so ended up being transferred to ward 23 and ended up on a CPAP machine and was on it for 2 days, eventually lowering it to a different machine and then on oxygen for a week. Kidneys ended up playing up due to all the medication I was on. They took good care of me once I got on the ward but being left for so long in the other departments, meant I got really unwell.
I went to Good Hope hospital due to a heart problem. I arrived to A&E by ambulance and it was reasonably quick and I was not waiting hours. I had my pace maker fitted when I was there at the hospital. They all took good care of me and I had no issues.