September 10, 2025
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Things wrong with The Vicarage Crisis House Birmingham
Talked about other patients with office door open commented on another patient James/jamie being on antidepressants and laughed an questioned why
Took my medication without my permission and didn’t give it back when I left and refused to explain why despite me never signing it over to them or signing allowing them to have my medication.
Nurse lied and said that home treatment would come the following day to check up on me and to give me more medication but I waited until 7pm the following day and called home treatment, the person I was put through to thought I was still at the crisis house and that no appointments to see me had been arranged. This lead to me going a day without my medication and increased self harm and distress and withdrawal l symptoms.
Self harmed in taxi on the way back as they only partly searched my belongings for blades even though they admitted and discharged me.
Staff became really rude when I said I wanted to leave Aflie or Alfred came up to me in the hallway after I spoke to the nurse that I wanted to leave asked ‘so what is it your doing then? When I said I was leaving and that I was sorry for wasting their time he just looked passed me and walked to the office and ignored me.
As they went through my paperwork they called me ‘the service user’ several times and didn’t refer to me by name. They also showed me part of the referral which described in detail how I would be ‘cut down’ and how ligatures would be cut in graphic detail. As I was in an extremely vulnerable state as I was recently discharged from hospital after three suicide attempts and daily self harm in week this was extremely triggering for me and distressed me greatly. This lead to several serious acts of self harm once I had left.
They didn’t seem concerned for my safety if I left and the the general attitude I could hear from the office is that I wasted their time.
In the three hours i was there, no ‘activities’ that were in the rota were held apart from one staff member cooking food on their own and I only saw two other patients who were left to their own devices in the main area but others must of been left in their rooms.
When I informed alfred/ Alfie and a staff member who spoke poor English that the the information on the referral was incorrect he was very standoffish and just said that he ‘couldn’t do anything’ and when I said that I felt concerned as my diagnosis’s were not on there and the referral said I was a low to med risk and I thought this was really incorrect and it worried me. He just shrugged and rolled his eyes and said that I probably wasn’t wrong but I would just need to sign the paperwork if I was to be at the crisis house even if it was incorrect. It was after I signed the paperwork I decided it was too unsafe for me to stay there as they made me agree to paperwork which was incorrect. They made no attempt to convince me to stay and seemed glad I was leaving after I said I wanted to leave I was left in the corridor on my own standing waiting for over an hour until a taxi arrived to take me home. I was not kept informed on the wait for the taxi and could hear one member of staff ask the nurse why it was taking so long and he just sighed and said he would call the again when he had come back from the toilet but as I was outside the office and the door was open I know that the nurse never did phone to check the taxi or find out why the wait was so long. This whole time I was left standing outside the office and heard them complain about how they didn’t need to bother to get my room ready after all and that they should of done room 5 instead and that ‘they’ will still complain about something on the next shift.
A positive, life changing experience that enabled me to take steps to live independently.
I spoke to a very helpful young man, I believe his name was Brad, or Bert.