Healthwatch Birmingham and Solihull
Social care

Francis House

Social care
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3.0
★★★☆☆3.0
Based on 2 reviews

Reviews (2)

★★★★★5.0
August 24, 2020

"Wonderful place with good and friendly staff"

Wonderful place with good and friendly staff. They are Covid19 free. My son comes home every Friday. He is always properly sanitized and cleaned while leaving and returning to the care home.

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★☆☆☆☆1.0
February 13, 2018

"Bad"

Bad

Provider Response May 23, 2018

Hi Anna, We are so sorry that you are not happy with Francis House. We really enjoyed working with you. As you know, we are very happy to talk to you in person about what it is that has made you feel this way. It is very important to us that everyone supported by Lisieux Trust gets the best possible service. If you would like to, you can contact me to talk about why you are not happy and anything that we can do differently. Best wishes, Jess