"Support has been good"
Took a long time to get an appointment after being referred urgently from FTB - Finch Road. Since been under the care and support has been good. No appointments cancelled and not kept waiting.
Thank you for providing us with your feedback. We are sorry to hear that it took a long time to get an appointment after you were referred urgently from another hub, however, we are pleased to hear that the care and support you have received then has been good. We hope your positive experience continues with Birmingham Road hub. Best wishes, Patient Experience Team.
"Great service"
Great service. I’ve really been helped and supported a lot since attending. My therapist is also very good.
Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you have been really helped and supported since attending Birmingham Road, and we wish you all the best for your future treatment. Kind regards, Patient Experience Team.
"Service is really good"
Service is really good. I got lots of support. I have been coming here for a month and my therapist is really good. They always seem to be running late for my appointment which causes me anxiety.
Thank you for taking the time to provide us with your feedback. We are sorry that the late running of appointments has caused you anxiety, and we will ensure that this is fed back to the hub. We would expect that our service users are kept informed of any delays in the hub, to mitigate any feelings of anxiety, and we are sorry that this hasn’t been your experience. However, we are pleased to hear that you have received a lot of support and that your therapist is really good. We wish you continued success with your future treatment at Birmingham Road. Kind regards, Patient Experience Team.
"Really helped me"
Really helped me. I am much better than I was when I first came. My therapist is really nice. They could be more supportive with external factors such as housing, debts etc. Even signposting would help a lot.
Thank you for providing us with your feedback. We are so pleased to hear that the Birmingham Road team have really helped you, and that you are much better than when you first accessed the service. Thank you for your suggestion about signposting; we will certainly pass this on to the team. In the meantime, there are some very useful resources online, including www.the-waitingroom.org , which is an online health and wellbeing directory. We hope this is helpful. Best wishes, Patient Experience Team.
"They are very helpful"
I have been with the service for a long time. They are very helpful but I don’t feel they have helped me much. FTB needs to offer more therapies.
Thank you for your feedback. We are sorry that you feel that the service hasn’t helped you much. If you feel comfortable, please discuss this with your clinician so that they can explore other ways to help you. The services provided by Forward Thinking Birmingham are commissioned (funded) by Birmingham and Solihull Clinical Commissioning Group, who, along with the local authorities, plan how to use the money on these services in a coordinated way. However, we would welcome your feedback on which services may benefit the wider population, and therefore we would encourage you to email our colleagues in the Patient Advice and Liaison Service on bwc.pals@nhs.net with your feedback. Best wishes, Patient Experience Team.
"Lots of changes with nurses"
I have had lots of changes with nurses which has been disturbing. Not always notified in advance, this has resulted in periods where I had no named person to contact at FTB. DBT based here is very good.
Thank you for taking the time to provide us with your feedback, although we were sorry to note its contents. It is regrettable that you have experienced lots of changes with nurses, and have periods of time where you have not had a named person to contact. This is clearly not the standard that we would expect, and we are sorry that this has been your experience. However, we are pleased to hear that your experience of DBT at Birmingham Road hub has been very good. Please do not hesitate to contact our Patient Advice and Liaison Service (PALS) via email on bwc.pals@nhs.net, or via telephone on 0121 333 8403 should you have any concerns about your care In future. Kind regards, Patient Experience Team.
"Overall a very helpful service"
Very good service - I have been coming here for 3/4 years since I was 19 years old.Staff on the whole are very nice apart from one experience I had with a doctor that I didn't think much of - he was very dismissive of me as a person which was not a nice experience - he thought he knew me from what was written on a piece of paper. Overall a helpful service apart from the one poor experience that I had.
Thank you for taking the time to provide us with your feedback. We are so pleased to hear that, on the whole, your experience with Birmingham Road hub has been positive, although we are sorry that you had one poor experience with a doctor. If you wish to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) via email on bwc.pals@nhs.net, or via telephone on 0121 333 8403. Wishing you all the best for your future treatment, Patient Experience Team
"My treatment and experience has been ok"
My treatment and experience has been ok. Staff are good and treat well. Explain every thing well. I self-referred as the process is straight forward.
Thank you for your feedback. We are pleased to hear that you have had a positive experience with Birmingham Road hub, and that you found the self referral process straightforward. We wish you well for your future treatment under Forward Thinking Birmingham. Kind regards, Patient Experience Team.
"Staff and treatment are really good."
I’m bit worried because being 24 years old, I have to leave FTB when I am 25. Concerned about which service I will use out. I think there should be more group sessions not just 121’s. Staff and treatment are really good. Early accessible.
Thank you for taking the time to provide us with your feedback. We can understand your anxiety about moving out of ForwardThinking Birmingham’s care. Please try not to worry about the transition to adult mental health services, the process will start before you are 25 and you will be kept fully involved in the decisions for your care to ensure that you are not left feeling unsupported at any point. Thank you for your suggestion for more group sessions; we will certainly put this to the team. Thank you again for your feedback, we wish you all the best for the future. Kind regards, Patient Experience Team.
"Great service"
They have been really good and supportive. They share information with my school. So that they can help me when I need it. If I’m not feeling the best I can call FTB and they will give me support even if my worker isn’t on. Great service.
Dear Farrah
Thank you for taking the time to leave your feedback. We are so pleased to hear that you are feeling very supported, both by your school and Birmingham Road hub. If there is anybody that you think deserves particular credit, you are welcome to nominate them for our monthly ABC awards. The awards echo our Ambitious, Brave and Compassionate Trust values. Every month, our panel will select a winner from those who’ve been nominated by the general public. You can fill out the form by following this link: https://bwc.nhs.uk/star-of-the-month/
In the meantime, we wish you all the best for your future treatment.
Kind regards, Patient Experience Team.
"Treated really well"
Treated really well. Lots of different support and when needed a lots of support for family as well.
Thank you for taking the time to provide us with your feedback. We are so pleased to hear you feel that you have been treated really well. It is, of course, very important to consider how our services can also support the families of our young people, and we are delighted that this has been your experience. We wish you and your family all the best for the future. Kind regards, Patient Experience Team.
"Fantastic Support"
The support we have received as a family has been fantastic. Often the families are forgotten about, however they have time for us and supported us during our daughter time with them.
Thank you for your feedback. We are so pleased to hear that the support you have received as a family from Birmingham Road has been “fantastic”. It is, of course, very important to consider how our services can also support the families of our young people, and we are delighted that this has been your experience. We wish you and your family all the best for the future. Kind regards, Patient Experience Team.
"Staff were helpful"
Gave me some information but couldn’t help any further because of my age. Staff were helpful though.
Thank you for taking the time to leave your feedback. Services provided by Forward Thinking Birmingham are aimed at young people aged between 0-25, but we are pleased to hear that the team at Birmingham Road hub were able to provide you with some information. We hope that you are receiving the appropriate support from your local adult mental health team, and we wish you all the best for the future. Kind regards, Patient Experience Team.
"service has been ok so far"
Not been here long, just under a year but the service has been ok so far.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that the service you have received so far has been acceptable. We wish you all the best for your future treatment at Forward Thinking Birmingham - Birmingham Road.
Kind regards, Patient Experience Team.
"Really good service."
Really good service. Staff really do care. Always on hand and always responsive if I need to call. Treatment always explained well.
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you have received really good service and that the staff are responsive and caring. If there is a particular team or member of staff that you feel deserves particular praise, you do have the option to nominate them for our ABC monthly awards. Every month, a panel selects a winner from those who’ve been nominated by you. To ensure that your nominee gets the recognition that they deserve and has the best chance of winning, we ask that you give as much detail as you possibly can when filling out the nomination form and let us know why they deserve to win. You can complete the form here: https://bwc.nhs.uk/star-of-the-month/.
Once again, thank you for providing us with your feedback.
Best wishes, Patient Experience Team.
