December 10, 2025
"Staff are good"
They're okay. Staff are good but I would rather go to my own GP than get sent somewhere else.
They're okay. Staff are good but I would rather go to my own GP than get sent somewhere else.
They're really good. They referred me for an x-ray. They only offer online booking now not via the phone. They ask you questions with the online form and then ask you more questions but if I'm at work I can't do that. I have to help my mom with it too as she can't use it so it's not always good for some older patients.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Really good. I'm happy with them. Communication is great and I call on the day to get an appointment.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Very good. Told to ring at 8am but it's always difficult to get through. After a couple of hours trying I can usually get an appointment. Communication is good and the receptionists are very helpful.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Doctors and staff are good. They are caring and take their time. Booking appointments is difficult. It takes a long time over the phone to book.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Getting an appointment is a nightmare. You can be on the phone for ages waiting to get through. They tell you to call back at midday. If we can't get an appointment we go to the hospital.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
They have an online appointment system but it isn't helpful for prescriptions requests. I call in and they're good. They give me appointments quickly. I'm lucky really.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Really good. Understanding doctors and can get appointments quickly.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
I joined them after covid. The GPs are helpful and reception staff listen to you. Appointment availability is very bad.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
I have been registered with this surgery for many years and as such seen it evolve into an exceptional service. It's relatively easy to secure an appointment. It is astonishing to note the number of services this GP practice provides to include blood tests, diabetes tests, asthma reviews and blood pressure related consultations to name but few. Reception staff appears to be well trained, polite, professional, and motivated to render a great experience to patients in their hour of need. It is also worth noting how expeditiously this practice is embracing modernity, which is evident in their recent roll out of NHS App to help speed up service delivery. All in all, this practice is doing more than their fair share in enhancing the community’s well-being. So, very well done and keep up the good work!
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
The doctors are nice and the other staff are very friendly. They are open on Saturdays too.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Staff are helpful. The system of repeat prescriptions is very hard because they have outsourced it to another company. Very busy parking too and there is only one disabled bay.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Relatively easy to get appointments, if I can't get a GP appointment, I can see the nurse. The reception staff are good.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
A very good experience and the issue is being investigated.
Sometimes it can take 10 to 20 minutes to get on them on the phone but other than that it's quite quick and they will do a same day booking. I have a lump in my neck and they made an appointment quickly.
Dear Patient,
Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Good. They have changed quite a lot. They text me saying to send my blood pressure reading to the GP which saves a lot of time.
Dear Patient,
Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Excellent treatment and care provided by my GP. He has always referred me to the relevant service straight away.
Dear Patient,
Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
The app is quicker to get appointments.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
They arranged a referral and it came through quickly.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
They're pretty good and they will see my son face to face. The only thing is the early times you have to call up at 8am to book an appointment. They could improve the booking system as it can be difficult. But you do get same day appointments.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Very difficult to get an appointment but the GPs are wonderful, very kind and helpful.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
My elderly mother struggles to get appointments at 8AM. She has gone in physically to get one, however the queues are too long and the appointments are all gone by the time it gets to her approaching reception. Trying again the next day has the same outcome. When we do get an appointment there isn't enough time to discuss all the issues so feel rushed.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Very good. One of the best in the area. No issues with them. No issues with appointments or staff. You never feel rushed, you feel listened to. Everything is perfect.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
It was good, they did blood tests on me and I am waiting on the results. They made an appointment really quickly and they were helpful when I went into see them. I have only been in once so far but it was a good experience.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
It's hard to get an appointment. They need to improve their service.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
I give them 5 stars for providing me with excellent care over the years.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
It's quite good at giving appointments. It's not difficult. I am happy with the doctor. Waiting time to see the doctor is fine too. The medical centre is fine. They have been helpful.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
It's easy for children to get an appointment. It's harder for adults, especially in the winter. The staff are helpful.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
Very hard to get an appointment but GPs are good and helpful.
Dear Patient,
Thank you for taking the time to provide your kind and positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.
Kind Regards,
Fernley Medical Centre
An excellent service.
The GP is brilliant. Such a nice doctor. They are the only doctor that listens. She is like a family doctor, she is like a friend. I feel like she has more time for me and my family. Honestly the best doctor.
Excellent GP. Identified issues with my pregnancy quite early and referred me to the Women's on time.
It is difficult to get an appointment and prescriptions are always not ready on time. You have to chase them all of the time for prescriptions.
Over all I have had a very good experience. Mostly the appointments are given straight away and the staff are very nice and helpful.
No appointment, no support, no communication. A very poor service.
I can never get an appointment with them. As soon at it hits 8am the lines are busy. They're careless at checking us out. Ended up breaking bone but it turned out to be an abscess and had an operation on it. They're a bit careless really.
Getting appointment is difficult but GP’s and other staff are great.
Good, call at 8am exactly and still can’t get through. Do get appointments but the process of getting it takes a long time.
Very good service. I have a long term condition and feel that they take very good care of me. I do not have any difficulties getting appointments and referrals have been quickly made on my behalf.
I am happy with my surgery they are very good. I have no problems getting an appointment.
As long as I ring up at the right time I can get an appointment. They also do an online prescription service. The doctors are good when you seen them.
It's a really good practice. I can get appointments with them. Not had any issues at all.
Easy to get appointments. We are living in the best country of the world. Can’t always get appointments, wrote a letter to GP, they are very embarrassed.
Alright, hard to get an appointment and get through as it's busy. Good doctors when you do see them. I've got an appointment tomorrow, telephone first then they'll see you.
Asked my GP about referral to SALT and he said it can take up to a year. A long time when she starts nursery the school will look into more care.
Five doctors can’t do anything for cold and flu’s. If I wanted one, I would make an appointment. But it’s on the phone can not see them face to face. They tell you to go to the walk in centre. I had a message on my phone, to say if I do.
The GP's are not doing their jobs properly. They aren't doing the normal check ups, they sound like they don't care. They are constantly trying to do things over the phone instead of seeing people face to face.
They are ok but hard to reach. Nobody answers the phone even if you call for a million times.
Extremely poor customer serviceSpoke to the doctor the doctor was patronising towards me and didn’t give me any comfort and blamed me for my health issues not very good very condescending and unhelpful would not recommend
Our practice is very nice the staff and doctors are very helpful and approachable
This medical centre provides a very good prescription repeat medication service.
My experience of my GP service has always been exceptional
Good centre, good service and get listened to.
Very supportive and helpful. Best GP surgery in Birmingham.
Excellent service, excellent doctors & staff.
Very good service
Good & excellent surgery, with great staff.
Wonderful GP practice, very friendly doctors and staff