Kingstanding Circle Surgery

We have a GP and a paramedic. The nurse only does the blood tests etc. They just tell you to take antibiotics. Not efficient at all.

Always quick to get through and get back to you but a long wait on the phones in the morning. I can get same day ones and the staff are good.

I went in with swelling and they gave me a letter to take to the hospital and so I went straight to AMU. That is brilliant.

My cancer journey started with my GP. I spend weeks trying to get appointments with my GP over a period of nine months. This was for a persistent sore throat/suspected tonsillitis/throat infection that would not resolve after repeated and numerous treatment with different antibiotics. I was also telling my GP how rundown I was and how tired I was all the time. Refusing to give more antibiotics and telling me it was an unusual but long-standing persistent viral infection that would not respond to antibiotics. I spent a week upset and unhappy and went back to the GP practice and demanded that some type of assistance or help was given. On this occasion, a different GP made a fast track referral.
What went well with the service was in the end I was given a fast track referral. What didn’t go well at the GP service was the extended unacceptable length of time it took For a referral elsewhere to make further investigations.

I was with this surgery for many years and they were excellent.

They follow up things really well. They sent a dementia review without us prompting him to go through the appointment afterwards. I don't think the questions they ask really test his memory but they do follow up well.

Very good, no issues. I don't use them all the time but they are polite and are helpful. Very good.

They have started to say they are having a high number of calls and to call back later. Then you call back and there aren't any appointments. You have to wait in a queue of 17 people to even get through to someone first.

It's very difficult to get an appointment and they don't answer the phones.

We are quite happy with the quality of service provision.