December 16, 2025
"No struggling to get appointments"
I can get appointments for myself and the kids. No struggling or problems.
I can get appointments for myself and the kids. No struggling or problems.
They're very good and very helpful. Excellent service they give there.
Excellent customer service. Well done to the clinical team and to the admin team.
Dear Patient,
we are so delighted to hear that you were very satisfied with the whole team at Dr Bhalla & Partners.
We will continue with delivering the best care possible towards all our patients.
Many thanks again
Mrs Balwir Kaur Chaggar
Practice Manager
Understood my medical concern and was not rushed to through me out quickly for the next patient, Excellent service by the reception team and doctor .
Since the online appointment function going to the doctor's is much more efficient.
My appointment was for whooping cough injection with lovely nurse. I rarely see doctors or nursing staff or receptionist at the clinic with lovely and greeting smile for patients. She was very nice, greeted with smile. Made sure to make me comfortable and gave me all information regarding vaccine.
Dear Patient,
Thank you so much for taking your time out to leave a review, we are delighted to hear that you had a positive experiences with our team,
your kind words used will definitely boost the teams' morale and well-being, and, We will continue with providing the best care possible every step of the way.
Wishing you continued good health.
Pleas feel free to contact us for any further support.
Kind Regards
Mrs Balwir Kaur Chaggar
I went to see the healthcare assistant to give blood. Punctual appointment. Very good experience. Staff member very courteous, professional and made giving blood a very painless and pleasant experience
Dear Mr Juss,
Thank you so much taking your time out to leave a review. We are delighted to hear that you had a positive experience\'s with our HCA staff. Your feed back means a lot to us. Wishing you the best of health.
Kind Regards
Mrs BK Chaggar
Okay. There are delays and I find the receptionists can be nosey and ask inappropriate questions. You wait ages for an appointment.
Dear Patient,
Thank you for your feedback, We are sorry to hear that you felt reception team was being nosy by asking questions .
Please be assured that any questions asked by our team are part of standard non-clinical triage. This process helps book or sign post the patients to the most appropriate healthcare professional.
Our team is trained to handle this sensitively and with full respect for patient confidentiality.
I hope this information is of satisfactory.
Please feel free to contact me for any further information.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
Phoned 37 times on hold for 26 mins then told no appointments This happens all the time.
Dear Patient,
Thank you for taking the time out to leave feedback.
We take your feedback seriously, and want to assure you that we are actively constantly reviewing our phones and appointment system to identify where we can improve access and reduce waiting times.
Please take advantage of online access where you can book your own appointments and a have access to your medical records.
Please enquire with our reception/admin team who will happily assist you.
Many thanks
Mrs Balwir Kaur Chaggar
Practice Manager
My son required a referral to see a private medical professional. As per the T&C’s of our insurance company, a referral must be obtained by my son’s GP prior to making a claim. This usually means either a phone call or an in-person appointment with a GP to assess and a referral letter is issued hours later to be collected. Not the case in this practice.
They are, apparently, the only practice in the entire United Kingdom that does not provide medical referrals to patients to be seen, not by NHS professionals, but by my own privately funded medical insurance. They proceed to show us a leaflet that shows that there is a cost of up to £100 for referrals depending on the urgency of the situation.
While at the practice, they categorically refused to speak to my insurance company who was on the phone at the time of the incident. The person from the insurance company was in disbelief of what was going on and expressed that it had never happened before.
Thank goodness that my insurance company offered me a solution. My son will be assessed by a medical professional through my insurance, over the phone early next week and they will issue the referral my son requires. At no extra cost to myself.
Never was I advised of the possibility of requesting a second opinion regarding my son’s need to be seen by a medical professional.
I have been with my insurance for over a decade and moved countless times. Never have I been witness to this sort of thievery and lack of care. Not only do I pay an exorbitant amount for National Insurance, I also pay an exorbitant amount for our private insurance. And this practice has the cynicism to want to charge me £100 to write a letter for my son to see a medical professional provided by my own private insurance.
If you are thinking of joining this practice I highly advise against it. Look elsewhere.
Dear Patient,
Thank you for sharing your experience you had with our practice.
Could you kindly arrange an meeting with practice manager to discuss in details of your experiences that you say you had with, hopefully we can explain and address concerns raised by yourself.
I look forward to hear from you.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
i have telephoned several times over the last 2 weeks and the phones are constantly busy and when i get through 45 mins later i am told there are no appointments phone back at 3pm and then the phones are busy again and i work fulltime and cant get even a phone appointment.i suffer from mental health and told the receptionist that i need to speak to a doctor who can rerefer me to north croft hospital erdington and also to be rerefered to city hospital for my back pain and now have very bad knee pain.i spoke to the receptionist and explained everything.as normal she said phone back at 3pm as there are no appointments left.on drs website it says they have extra appointments until late but most days there is only 1 gp available.All i want is a phone appointment with any gp at drs surgery
Dear Patient,
Your feedback is very valuable to us . I am truly sorry hear that you faced difficulty in getting an appointment with the GP.
We are actively reviewing our phone and booking process to identify ways to improves access.
Practice is offering Online access where you can book your own appointment and have access to your medical records.
Please contact the surgery and speak with our reception team who will assist you in getting this online access.
Please feel free to contact me should you wish to discuss matters further.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
Hard to get an appointment before Covid. I have to see different doctor all the time.
Dear Patient,
Many thanks for taking your time out to leave feedback.
I understand how frustrating it can be waiting for a GP appointment. especially when it was easier before covid times.
Since the pandemic demand for GP/clinicians Appointments has increased significantly.
Patients do have a choices to see a particular clinician depending on their availability however this may take longer waiting times to see a clinician of your choice.
Your Feed back is very valuable to us and taken on board.
Please feel free to contact me should you wish to discus further.
Many Thanks again.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
My dr is very understanding all my needs
Dear Patient,
Thank you so much for taking your time out to leave a positive review.
We are glad to hear that you had a positive experience with our practice.
All feedback is taken very seriously however positive feedback is very rewarding for our team.
Many Thanks again.
Kind Regards
Mrs Balwir Kaur Chaggar
Practice Manager
Good service provided by the doctors
Rude with a unprofessional approach towards us. We are patients
I am having problems with appointments more than two years now. Each time I called there for appointment they asked me to call back again to get appointments. Its very annoying if I call there 8am or 3pm, always lines are busy and when they pick the phone they will say all the appointments booked and will ask to call back another time. Evan if I ask them for phone appointment and never asked for same day appointment. I always asked them if they can give me future appointment so we can have day off to attend appointment. Me and my husband are working from Monday to Friday and its very hard to call every day for two times. I always explain them that its not possible for us to call every day 8am and 3pm, sometime they listen and book phone appointment but most of the time they refuse. I complained to Manager as well but she was very rude and said she can't do anything as it is what it is. She said because most of their patients are not working so it is suits to them. I tried to explain her my situation but she was not interested. Its nearly two hand half year now. I am suffering few health conditions which not been treated properly because of not getting appointments. Never understand if its happening just to us or other people are struggling as well.
The issue with my GP service is whenever I need an appointment, nothing is ever available until at least two weeks also I never ever get to see my own GP.