They're good. Finally have a GP that is on top of everything. Normally it's one problem at a time at appointments but they let me go through everything and get me referred on.
I see different doctors but they're great and listen well. The seem to care. I was wheezing slightly recently so I called and the got me in for the next morning. They gave me medication which helped my asthma.
They're so good they couldn't improve. I've always had good treatment from them. I had a call yesterday from the GP inviting me for a blood pressure check. I went the same day all done and so easy.
My experience is good and I can get appointments. If I want to see a particular GP then it can be a long wait. If I want bloods it can take a month. I don't have any issues at all.
Brilliant, really good. I can always get appointments with them, they're really good, really helpful. The system works well. I have never had any issues. The staff are lovely.
Phoned the surgery today regarding text message for an appointment. Hope the conversation has been recorded as receptionist accused me being ruthless to her. This an insult to me!
It can take a bit of time if you want to see a particular GP which is to be expected. The care is great when you do see a GP or nurse. They're really good for care.
Please thank the GP for all his help during my recent ear infection problems.The tip of my hearing aid was lodged deep in my ear canal and has since been removed by ENT at QE Hospital
Thank you once again
Caring and compassionate appointments; referral to QE for X-ray. Follow up appointment to consider results of X-ray and appointment at the Royal Orthopaedic Hospital.
They're good. I can call or phone. They are quick too and they give good advice.
My concern is the online system and not everyone being able to use the service. They do let me book on the phones though. They're good.
I got an urgent appointment with them and they told me I should go to A&E with all the pain I was in. They're a good GP in general, no issues with appointments or trying to get one.
Dear Patient
Thank you for your feedback, it is appreciated
Kind regards
Sophie O\'Neill
Always very responsive and never had to wait long. The doctor is very empathetic and has a good bedside manner. They're really brilliant.
Dear Patient
Thank you for the feedback it is appreciated :)
Kind regards
Sophie O\'Neill
A lovely midwife, really nice and I can contact her easily. Accessible and I can get GP appointments too which is really good.
Dear Patient
Thank you for the feedback, it is appreciated
Kind regards
Sophie O\'Neill
I received a text asking me if I wanted a Covid booster (I have an autoimmune condition). I replied yes, and then had a phone call from the surgery; they booked me in at a convenient time. The appointment was yesterday, and all the staff were friendly, professional, and on time. This experience mirrors every other interaction I’ve had with the surgery: friendly, professional, and helpful.
Dear Patient
Thank you for the great feedback, it is appreciated
Kind regards
Sophie O\'Neill
A good experience and no long waits. NHS 111 made the appointment for me here and they're okay.
Dear Patient
Thank you for the feedback
Kind regards
Sophie O\'Neill
Even calling last minute the staff try their best
Dear Patient
Thank you for your feedback, it is appreciated :)
Kind regards
Sophie O\'Neill
Really good with children and can get appointments. They're very consistent in monitoring ITC and regular asthmatic check ups. They're responsive and proactive. The nurses are really really good too.
Dear Patient
Thank you so much for the feedback, it is appreciated and will be passed on to the team
Kind regards
Sophie O\'Neill
They're constantly getting in touch about BP readings and health checks but when you're ill you can't get in contact with them or get an appointment. I have to go in and make my husbands appointments as we can't use the online system and he is going blind. You have to push to see them.
Dear Patient,
Thank you for sharing your concerns with us. We understand how frustrating it can be when you’re trying to get in touch, especially when dealing with illness or caring for a loved one.
Please be assured that we strive to support all patients fairly and do our best to accommodate urgent and routine appointments. We offer several ways to book appointments, including online, by phone, or in person, to make the process as accessible as possible.
If you or your husband have difficulty using the online system, please let us know — a member of our team can assist by completing any necessary forms or booking appointments on your behalf to help ease this burden.
We genuinely want to provide the best care possible and appreciate your feedback as we continue working to improve our services.
Kind regards
Sophie O\'Neill
A very good GP and all of the staff are kind and good. When I call I can get appointments quickly.
Dear Patient
Thank you for the feedback it is appreciated
Kind regards
Sophie O\'Neill
I receive a great service from the GP. I had no waiting time when I went for a general check up.
Dear Patient
That is great to hear, thank you for taking the time to share this feedback with us
Kind regards
Sophie O\'Neill
They're mostly fine for children. You can get appointments if you need them. You can get same day appointments for them. For adults it's a bit harder.
Dear Patient
Thank you for the feedback it is appreciated,
Kind regards
Sophie O\'Neill
Once you have got an appointment it's fine. I have the app so I make all the appointments on there which is really straight forward. Never feel rushed and always listened to.
Dear patient
That is great to hear and we appreciate your feedback
Thank you
Sophie O\'Neill
I don't like waiting, it could be more prompt. The staff are very good but you never see the same doctor.
Dear Patient
I\'m pleased you find the staff at College Green so good, and appreciate you taking the time to leave us this feedback, Seeing the same Dr isn\'t always possible if you need an appointment in a certain time frame, but we will always try our best to accommodate your needs, we understand this can be frustrating when it isn\'t possible
Kind regards
Sophie O\'Neill
I have never had any problems at all. All really good at dealing with any issues there and then. I see the same doctor and he sends out links to book appointments that are suitable for me. I choose from a list with loads of dates and times. All the doctors are fantastic and all very good.
Dear Patient,
Thank you so much for the feedback, we have a great team at College Green and its lovely to see the hard work is paying off with our patients feeling happy and satisfied with the service we offer
Thank you
Sophie O\'Neill
Children have been here for years and they get a good service. I had to wait half an hour for today's appointment but they did apologise so that's could be better.
Dear Patient,
Sorry to hear you had to wait for todays appointment, hopefully any future appointments will be running on time, unfortunately there are instances when this can\'t be helped but I understand having to wait isn\'t ideal, apologies again and thank you for the feedback
Kind regards
Sophie O\'Neill
I don't come here that often and I wouldn't have if I knew I would be waiting this long. It's been half an hour so far. The receptionists are lovely. I can't blame them. I can do without the wait.
Dear patient,
Thank you for the feedback, I apologies that on this occasion your appointment was delayed, please don\'t let this put you off booking again as it is rare that we run behind and do our best to stick to our appointment times, unfortunately at times this can be out of the hands of the Dr and they can over run.
Thank you for the kind words in regards to our reception team, I will pass this on
sorry again for the wait in having your appointment
Kind regards
Sophie O\'Neill
Really easy and simple as I use the online system. Varies whether you can get same day appointments. It all works for me. The staff are lovely and I feel listened to. I don't feel rushed. They're always friendly and helpful. When I first moved to Brum I was anxious about moving to a new surgery but when i spoke to them here it was like speaking to an old friend. They were really nice and welcoming. It varies which clinician I see but it doesn't affect any of the care I receive.
Dear Patient,
Thank you so much for leaving us this feedback it is appreciated, I am so pleased we have been able to put you at ease and a warm welcome to Birmingham and College Green Medical Practice :)
Kind regards
Sophie O\'Neill
Waited three weeks for appointment for a specific GP who was recommended to me and that's fine. She was as good as I thought so I've made the right decision to move surgery.
Dear patient
Thank you for the feedback, it is appreciated :)
Kind regards
Sophie O\'Neill
It's good. Staff are nice and the surgery is clean. The GPs are helpful. I booked on the phone this morning and here I am now.
Dear Patient,
Your feedback is appreciated :)
Kind regards
Sophie O\'Neill
There are a good variety of options for surgery access. There is online access that send links to book appointments but when you click it the link is always broken. You call and tell them it isn't working, they send a new one and that doesn't work. If an appointment is urgent they see you the same day. If not it's a day or two later. Not always possible to see the same GP. My daughter likes seeing the same one due to her anxiety so they should be more flexible with that.
They listen really well and give lots of advice and support. Happy to see me when I need them. I can also request to see a particular GP. There is an online booking system but I prefer to call as one of the times I had to use online it didn't go through.
Dear Patient,
Thank you for taking the time to leave us this feedback, it is appreciated
Kind regards
Sophie O\'Neill
I find it okay. Easy to make appointments. The GP arranges it for me and if they want anything else I go to the desk.
Dear patient
Thank you for the feedback it is appreciated :)
Kind regards
Sophie
Brilliant, really good. Very responsive, when I ring someone answers. A good online booking system. Minimal questions. They don't seem to send out same day appointments but will be within a week and I see the same GP which is good.
Dear Patient,
Thank you for the great feedback, it is appreciated and will be passed on to the team
Kind regards
Sophie
Never had any issues and always able to get an appointment. I mainly make them online, some of the questions on the form are irrelevant and you feel that you have to make something up to put in that box but other than that no issues.
Dear patient
Thank you for the feedback, we have recently spoken with the v consult team and amended the forms to ask fewer questions, hopefully this will help when filling out future forms, we are always looking for ways to improve our services and are always open to suggestions we appreciate your feedback
Kind regards
Sophie
The only criticism I have is that it used to be round the corner but now I have to take two buses to get here. I haven't tried getting a same day appointment for a while. Anytime I need something urgent I can call them and speak to someone. Having that phone call works as I don't feel that I always need to see someone face to face. Sometimes the system brings up the wrong name when I check in.
Dear patient
Our patient care is our top priority and I\'m so pleased you are able to speak with a Dr when you need to, if you would like to get in touch with us we can look into the check in screen
01212030200
Kind regards
Sophie
Takes a long time to get an appointment.
Dear patient,
I\'m sorry to hear you find the appointments are a long way off, we are constantly trying to find ways to reduce the wait, and are always available for on the day emergency appointments, if you\'ve not yet tried our v consult service and would like help doing so, please do get in touch and we can go through it with you, the v consult aims to provide patients an appointment within 3 working days
Kind regards
Sophie
I'm happy with the GP service and the NHS. I am very happy and lucky to be heard and cared for.
Dear patient,
Thank you for the feedback, it is appreciated
Kind regards
Sophie
Really good. It's a nice practice and I'm changing to them because they're welcoming and helpful. They give you appointments when needed. All round they are very good.
Dear Patient,
A warm welcome to College Green, thank you for taking the time to leave us this feedback its greatly appreciated
Kind regards
Sophie O\'Neill
Some staff members are so rude to patients you feel like a nuisance being there
Hi Laura,
Thank you for taking the time to leave us this feedback, I\'m sorry your experience with us has left you feeling this way, we hope all future communication with us will be more positive as we strive to give our patients the best care, please don\'t hesitate to get in touch if you would like to discuss
Kind regards
Sophie
Sent here if we can't get an appointment at our own GP. It's further away for us but the practice is good, it's just not our practice.
Dear patient
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie O\'Neill
Very helpful GPs who always listen and try to provide help and support.
Dear Patient
Thank you so much for the feedback, patient care really is our top priority and I\'m so pleased you have been able to experience that
Kind regards
Sophie
They're really good, they listen to you and don't push you away. Very friendly and helpful staff.
Dear Patient,
Thank you so much for leaving us this feedback, we have a great team at College Green and your feedback will be passed on
Kind regards
Sophie O\'Neill
The facilities are great and staff are good. It's easy to get appointments.
Dear Patient,
Thank you for taking the time to leave us this great feedback
Kind regards
Sophie
I can do everything online, the online forms works really well. I can get an appointment within a couple of days.
Dear patient
That is great to hear,
Thank you for sharing this feedback it will be passed on to the team
Kind regards
Sophie O\'Neill
Very good, not a worry in the world, excellent in fact.
Dear Patient
Your feedback is so lovely to read, thank you for taking the time to share it :)
kind regards
Sophie O\'Neill
Very good staff and you can get appointments.
Dear Patient
Thank you for the 5 stars and feedback, it is appreciated
Kind regards
Sophie
My Medical Centre is excellent. I have never had a problem getting an appointment and the staff, from Reception, GPs, nurses and pharmacy are friendly and responsive. The domestic staff should also be congratulated on the cleanliness of the building. They provided a brilliant service throughout covid and since.
Dear Patient,
Thank you so much for this lovely informative feedback, we have a great team here at College Green and your kind words will be passed on to all
Kind regards
Sophie
I had an annual review and blood tests at the surgery today with one of the nurses at the practice I would recommend a visit to her what a tonic, she is friendly, good advice, helpful. What a lovely person she is, she cheered me up immensely.
Hi
This feedback is so lovely to read, we have a brilliant team, and your lovely words will be passed on
Kind regards
Sophie
The staff are good, they just don't have the availability of appointments I need that fit in with work.
Hi
Thank you for taking the time to leave us this feedback, I\'m pleased that you are happy with the service that we provide, we are constantly looking for ways to improve and have added out of hour appointments and Saturdays to our rotas, I hope that these can be of use to you
Kind regards
Sophie
Good and a fast service.
Dear Patient
Thank you for the feedback
Kind regards
Sophie
A five star service delivered for patients with very helpful staff.
Dear patient
Thank you for the lovely feedback
Kind regards
Sophie
Very convenient and easy to get appointments. The GPs and reception team are very helpful.
I get appointments easily and always with my own GP.
Dear patient,
Thank you for the feedback it is appreciated :)
Kind regards
Sophie
My GP listens to me and always provides excellent care and support.
Dear patient,
That is so lovely to read, thank you for leaving us this feedback
Kind regards
Sophie
I will give them 10 stars for excellent care and treatment provided over the years.
Thank you for the 10 stars :)
Kind regards
Sophie
Brilliant, very very good. Very helpful and on the ball. They offer all sorts of appointments. They're brilliant.
Hi
Thank you so much for thee feedback, your kind words are appreciated
Kind regards
Sophie
Been a few times to have dressings changed. The nurse has been really good. I also have to have my bloods done today and that was very good.
Dear patient,
We have a great team of nurses here at college green, so pleased you are happy with the service we provide
Kind regards
Sophie
I got an appointment straight away. I called and they gave me a same day appointment. I was surprised because they tell me to go online and fill out a form. The staff are very good and helpful.
Dear patient,
Thank you for the feedback, we have numerous options for patients to book an appointment, so pleased you were able and satisfied with the appointment you got
Kind regards
Sophie
Brilliant. Really good and dealt with my issues very professionally. Nothing is ever too much trouble for them. Absolutely brilliant.
Dear patient,
Thank you for the feedback it is appreciated, your kind words will be passed on
Kind regards
Sophie
They made me an appointment whilst I was here which was good. They're very helpful and will go above and beyond.
I filled out an online form and was given an appointment quickly which was good. They are always accommodating and try their best.
I had an appointment with the doctor. They were good and they listened. The appointment was arranged really quickly and they said they will refer me onto the hospital if I need it.
Since being a member of this practice I am pleased with every aspect of my care. I have found that getting an appointment is easy and I have never been forced to wait. My experience of this practice is based on comparisons with other local practices with which I had previously been a patient. The premises are always clean, the staff are polite and the doctors are professional and caring. I have just read the recent CQC report and I am pleased to see that the practice has received exactly the kind of report that it deserves.
Hi Brian,
Thank you so much for your kind feedback! We\'re thrilled to hear that you are satisfied with the care and service you receive at our practice. It’s wonderful to know that your experience with us has been positive. We strive to maintain a high standard of care, and your feedback is a great affirmation of our efforts. We truly appreciate your support and look forward to continuing to provide you with excellent care.
Kind regards
Sophie
They are very good and give me appointments. The staff are all good.
They are very good. They're helpful when my children need to get seen by a doctor.
Dear Patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
They're alright. I can get appointments with them. No problems with them at all.
Thank you for your feedback, it is appreciated
Kind regards
Sophie
I can't speak any higher of them. They are an incredible service. Nothing is ever too much for them. They get you in for appointments and you can get through when you call them. They even come out to you when you need them. It's a much better GP and more reliable. Really nice staff and a great service.
Dear Patient,
Thank you so much for the positive feedback, it will be passed on in our team meeting, it is very appreciated
Kind regards
Sophie
Long waits and hard to get appointments.
Dear Patient
I\'m sorry to see that you have had a hard time getting through and are finding the wait time for appointments long, we have duty appointments daily for those that need an argent appointment same day, we also advise the quickest way to get an appointment is via an online v consult - the link can also be sent to your phone, should you have an issues our reception team are happy to help fill it out,
we also have I.T workshops with our technical team should you wish to bring your phone / laptop in we can help set up your online services and show you how they work.
Please do get in touch if you would like the team to book you in
Kind regards
Sophie
Very organised, very nice and always on time. Very courteous, All good and five stars.
Dear patient,
Thank you for taking the time to leave us this feedback, it is really appreciated and will be passed on to the team
Kind regards
Sophie
Really good. They're great. Such a good practice.
Dear Patient
This is great to hear, thank you for taking the time to leave this feedback it is appreciated
Kind regards
Sophie
I received a text invite for flu and covid booster. I have tried 5-6 times but always none available. Please get your act together
Hi John,
I\'m sorry to hear how dissatisfied you are at not getting a flu or Covid booster appointment, unfortunately the text is a generic message sent out by the NHS as opposed to the practice its self, we have not yet received the flu vaccines in but when we do, we will be in touch with patients to make them aware.
I do hope going forward you have a better experience as our patient care is our top priority
Kind regards
Sophie
I had left my medication at home. I work away from him. Spoke to a task supervisor at the practice who arranged for me to collect a weeks supply at a local pharmacy to where I was working.
Hi Robert
so pleased you were able to continue with your medication, our patient care is our top priority
Kind regards
Sophie O\'Neill
They're okay. I can see them when I need to and never struggle.
Since transferring about a year ago I have had the best experience of primary care ever and most recently being able to choose which GP I saw. Very short waits to speak to someone and to access an outcome whether seeing a medic or other staff at the practice. Full re-assessment after transfer from my previous practice where all the waiting problems were still an issue.
Dear Patient
We appreciate you taking the time to leave us this feedback it is appreciated,
Kind regards
Sophie
The team acted as one for a seamless experience. I was fully informed of the injection and possible side effects to look out for. I was also able to get some information on my ongoing illness and given some guidance on how to deal with the issue at this time.
Dear Patient,
Thank you for taking the time to leave us this feedback, it is appreciated.
Kind regards
Sophie
The nurse I saw was very welcoming. She carried out the procedure with total professionalism which put me in very relaxed mood. I left with a spring in my step, and happy mood.
Hi Patrick,
that\'s great to hear, thanks for taking the time to leave us this feedback, it is appreciated :)
Kind regards
Sophie
I’m finding it’s the best as my health isn’t the greatest and they are helping me loads
Dear Patient,
Thank you for this feedback, our patient care is our top priority
Kind regards
Sophie
Was very clean and very welcoming
Dear Patient,
Our housekeeping team are fantastic, I will pass on your feedback. Thank you
Kind regards
Sophie
The nurse was very friendly and efficient, and answered the questions I put to her.
Hi Gordon,
Thank you for the feedback :)
Kind regards
Sophie
Felt at ease with this Dr, he listened, which is important to me. Sent me for the appropriate blood tests and physio.
Hi Caroline,
Thank you for the feedback it is appreciated
Kind regards
Sophie
The receptionist and the Nurse were very polite and respectful
Hi Hashmiyeh,
Thank you for the feedback, we have a lovely team team here at College Green,
Kind regards
Sophie
She was personable, kind and very professional.
Hi Matthew,
That is so lovely to hear, thank you for taking the time to leave us this feedback
Kind regards
Sophie
They did a good job.
Dear Patient,
Thanks for the feedback :)
The Dr is an incredible gentleman. You definitely have a genuine family GP feeling. As a nervous mum I felt he was thorough and explained everything he was doing with my child. I would definitely see him again if I ever needed to for my child or myself.
Hi Emily,
Thanks so much for the feedback, Dr western truly is an incredible Doctor, your feedback will be passed on
Kind regards
Sophie
The nurse explained everything to me, asked if I had any questions which she answered & explained in more detail. Carried out the required tests and reassured him of the outcome.
Hi Carlton,
Thank you for the feedback, the nurses are wonderful here at College Green and your feedback will be passed on to the team, thank you for taking the time to leave it.
Kind regards
Sophie
I had to come for some blood tests. Once I checked myself in and sat down I was in and done within 10 minutes. The phlebotomy was lovely, very friendly and reassuring.
Hi Francesca,
Thank you for the feedback it is appreciated
Kind regards
Sophie
I was attended to promptly and directions for the next step was sent to me.
Hi Joseph,
thanks for the feedback :)
Kind regards
Sophie
She was helpful and advised me with useful information, talked to me and listened to me patiently.
Hi Abbas,
Thank you for the feedback it is appreciated,
Kind regards
Sophie
The only issue is that it is difficult to make any appointment, and I have to wait at least a week time.
Dear Patient,
Thank you for taking the time to leave us this feedback, as we take it all on board, we are constantly looking for ways to improve and recently added other methods of getting an appointment and sign posting people to appropriate services, in an effort to reduce waiting times for our patients
Kind regards
Sophie
Received text to book an appointment. When I hadn't they called me to arrange over the phone. I did have a short wait to be seen but very friendly nurse. Happy with the service.
Dear Patient,
Thank you for the feedback, it is appreciated
Kind regards
Sophie
I have no problems with my GP.
The Nurse was a bit challenging about me being on statins insisting it was because if my blood results. In fact I was called unsolicited by the Practise to suggest, due to my age, I went on statins. But told it was totally my choice. Had the Nurse read my notes before I arrived she might have been better informed. I felt she was making assumptions about me based on my size.
I went for one rather unpleasant testing procedure. The medicinal person was very patient and kind. She tried to do the procedure as quickly and comfortably as she can
Hi
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie
Initiated by CGMP. Friendly objective session with useful discussion. Appreciated the setting up of follow up appointment with chosen doctor.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Usually it's very good. We sometimes have to wait for an appointment for up to 2 weeks but it's really good.
Lovely greeting from the staff at the bottom who greet you always with a big smile
Hi Deborah
That is so lovely to hear, we have such a friendly team here, i will pass your feedback on
Kind regards
Sophie
It's alright. The service is acceptable.
Dear Patient,
Thank you for the feedback, we are always looking for ways to improve, if you have any suggestions please feel free to send me an email.
sophie.oneill4@nhs.net
Kind regards
Sophie
Very approachable nurse
Dear Patient,
Thank you for the feedback, it is appreciated
Kind regards
Sophie
I have complex medical issues, I get a holistic approach when needed as well as specialist attention for each of my conditions. They are responsive when needed but I can also book general appointments which obviously have a longer lead in time. You can ask for continuity of practitioner but as they are all very attentive to your notes and treat the person not the illness I have never found the need for this so far. The whole team are caring and patient.
Hi Sue,
Our patient care is our top priority, your feedback is really appreciated and will be passed on to the team
Kind regards
Sophie
All of the staff have been brilliant. Generous with their time and support.
Hi Tim,
Thank you for the feedback :)
Kind regards
Sophie
The nurse explained exactly what she was going to do, a blood test & a vaccination.
Hi Elaine,
thank you for the feedback, it is appreciated
Kind regards
Sophie
It was my annual Diabetes check the nurse showed great empathy and caring attitude highly appreciated
Hi Mohsun,
Thank you for taking the time to leave us this feedback
Kind regards
Sophie
I arrived 10 minutes before my appointment time. I was greeted courteously by the receptionist who directed me to the first draw waiting area.
Approximately two minutes after my appointment time, I was called by the phlebotomist, Who was extremely courteous and professional. Within a few minutes, my blood sample had been taken and I was able to leave. The phlebotomist answered my questions and gave me a likely timescale for the availability of my results. Altogether, a pleasant experience.
Hi Jean,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Nurse is amazing, listens & makes you feel at ease. Never rushed takes the time that is required for the patient. Receptionists ALWAYS friendly & helpful.
Hi Maggie,
That is great to hear, we are a friendly bunch whose top priority is our patient care
Kind regards
Sophie
On time
Hi Minazali,
Thanks for the feedback
Kind regards
Sophie
I have recently joined as a new patient. Since joining, I had few issues requiring appts with drs and nurses. All the interactions with receptionist have been great, she has always been kind polite and willing to help. Nurses are amazing and dr that I have seen during appts did listen to my concerns and acted accordingly. Very pleased! Thank you from the bottom of my heart. Best practice!!
Hi Dr Sadaf,
Thank you for taking the time to leave us this feedback it is appreciated and will be passed on to the team
Kind regards
Sophie
Good experience
Injection given by the nurse
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Only been with college green under a year and was called in for annual check, meds, health etc. At my previous surgery, 30 years, not once called in to check meds or health check. Thank you college green you identified I have a irregular heartbeat and you followed up quickly, the reception team, the medical assistant to the doctors, thank you, so glad whole family moved here
Dear Patient,
A warm welcome to College Green,
Thank you for taking the time to leave us this feedback, it is appreciated, our patient care is our top priority and so pleased we were able to help
Kind regards
Sophie
The nurse took a look at a second unrelated wound.
Dear Patient,
Thank you for taking the time to leave us this feedback
Kind regards
Sophie
Well I can honestly say when I leave my house alone I get so anxious. I believe the nurse who done my checks has to be one of the nicest people I have ever met she put me at ease straight away, great wit and great humour we need more people like her in the service.
She is a credit to college green, thank you
Hi Lynette,
Thank you for taking the time to leave us this feedback, it really is appreciated, we have a lovely team of nurses and I\'m so pleased you were put at such ease, your feedback will be passed on
Kind regards
Sophie
Pleasant nurse who asked the right questions and measured blood pressure etc. Booked a review with the doctor to talk over medication in more depth. Seen on time, a good visit.
Dear Patient,
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie
I always find the receptionist very helpful and she is just very welcoming and the nurse is good
Dear Patient,
That is so lovely to hear, thank you for taking the time to leave us this feedback
Kind regards
Sophie
Have used CG an awful lot in last month I found they were proactive I received medical assistance in quick time. Follow up from GP and practice nurses second to none and when I phoned reception to see GP, reception staff were fantastic and ensured I was seen same day
Hi Karen,
Our patient care is our top priority and your feedback is appreciated
Kind regards
Sophie
Very sympathetic and understanding of issues I have.
Gave good advice on health issues and potential issues
Hi Stephen,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Was seen on time by a very nice nurse, all very professional and a good experience.
Dear Patient,
Thank you for leaving us this feedback
Kind regards
Sophie
Never had any problems in getting an appointment. GPs are very good and always listen to you and try to help out.
Dear Patient,
Thank you for the feedback
Kind regards
Sophie
Despite that my allotment was rescheduled I was seen within minutes by another medical doctor who spent the required time to examine my case. Many thanks for that
Dear Patient,
Thank you for the feedback, it is appreciated
Kind regards
Sophie
1st day of outage but no problem encountered for me.
Hi Barbara,
Thank you for taking the time to leave us this feedback, it is appreciated
Kind regards
Sophie
Friendly, professional and supportive
Hi Sharon,
That is great to hear, thank you for taking the time to leave us this feedback
Kind regards
Sophie
Excellent service and friendly staff and efficient always there to advise I have been very happy with all who work here
Dear Patient
Thank you for taking the time to leave us this feedback, it is appreciated
Kind regards
Sophie
Receptionists were very friendly and helpful. Able to make appointment promptly. Doctors and health professionals have excellent manner. Results and notifications very very timely.
Dear Patient,
Thank you for taking the time to leave us this feedback it appreciated and will be passed on to the team
Kind regards
Sophie
Treated with kindness
Dear Patient,
Thank you for taking the time to leave us this feedback
Kind regards
Sophie
My experience with the nurse was fine no problem at all.
My little complaint is that the booking in machine told me to wait in the ground floor waiting room, which I did, and missed my appointment time because someone jumped the queue. If the booking in machine had said “ wait outside room A “ I would have heard my name called and not had to wait an extra 15 minutes
Dear Patient,
I\'m sorry to hear you missed your appointment but so pleased we were able to slot you back in,
Thank you for the feedback
Kind regards
Sophie
The building is lovely. Clean light and spacious environment. Staff are always friendly and welcoming. I got seen pretty much straight away. This like other times when I arrive a little early, I was seen by the doctor or nurse and out the door just before my appointment time. I’m very pleased I transferred to this surgery.
Dear Patient,
Thank you for the feedback, it is appreciated :)
Kind regards
Sophie
My English is so off, but they have the tolerance and patience to explain the procedure and make some bookings.
Dear Patient,
Thank you for the feedback, it is appreciated :)
Kind regards
Sophie
Was bit early for appointment but was seen
Hi Linda,
Thank you for the feedback :)
Kind regards
Sophie
Great signs to indicate where to go for what, lovely spacious reception
Dear Patient,
Thank you for your feedback it is appreciated
Kind regards
Sophie
Friendly, approachable nurse. Very thorough.
Dear patient,
Thank you for your feedback, we have a great team of nurses and your comments are appreciated
Kind regards
Sophie
Excellent review by Health Care Assistant.
Friendly and competent, with the doctor's assistant.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Good. Nurse informative kind and listened.
I attended for a routine yet intrusive procedure. The nurse was warm and put me at ease making the procedure less stressful!
Reception staff were exceptionally helpful, I was able to get an appointment when it suited me to attend, and the clinical experience was excellent.
Very impressed
Friendly & made to feel calm
Nurse was caring and looked after me for my 4 visits.
Really lovely friendly nurse.
The doctor we saw listened, patiently, to what we had to say & put my elderly mother (a nervous patient) at ease.
The clinician who saw me was professional and friendly. She was demonstrated knowledge on my medical history.
The nurse was really friendly and efficient. She put me at ease. A really good nurse
Very helpful health care assistant. Explained everything to me and what was being tested for. Took time and didn't rush my appointment.
Excellent service from Nurse, who was kind, polite and professional. Putting me instantly at ease. Thank you
Went for first year vaccination and we were aware of the vaccines given to the baby and was neatly done
Even though the ECG didn't work after 3 attempts. The nurse was patient and kept trying
Excellent medical review. Questions I had are answered. Advice given by the nurse. Nice friendly lady.
Always kind and helpful
No problem booking, I was asked to book my annual check and had no problem getting to speak to someone. The Doctors app was longer wait but I found her to be excellent.
I was met by a very nice who was very good in what she was doing and very understanding especially when taking blood
Good
The nurse who attended me was excellent and very helpful.
I would say the receptionist are very nice and appointment are booked with ease.
Antenatal appointment was good but the follow up experience from my assigned midwife was poor.
I guess it’s the load of work assigned to her.
After birth experience was excellent I did appreciate that, the immunization experience with the nurse was great. Had no issues at all with the doctor and nurse.
They didn’t leave me guessing and answered all my questions.
I like that the centre isn’t crowded and even if it is, I did say the staff are efficient and it is one of the best medical centre in Birmingham. Very neat and well coordinated.
I hope it remains like that for a long time
Direct and supportive staff, good work!!
Very, very good. Absolutely excellent as nothing is too much trouble for them and they are very very accessible with appointments and getting through to speak to someone. I cannot fault them.
As above
Dear Patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
Practice assistant was charming and efficient and bloods painless!
Dear Patient
Thank you for tasking the time to leave us this feedback, it is appreciated
Kind regards
Sophie
I asked Dr to weigh my child. She picked up my two month old child not providing adequate support to her head. She then almost placed her on a bare scale without any towelling. When she weighed my baby the result showed she had dropped weight by two centiles. She dismissed my concerns and did not even reweigh my child to check the result was not bogus. She was not bothered that my child had not gained in four weeks and sent me away saying we were late to see the nurse. This had a detrimental effect to my mental health as I was so worried about my two month old child it made me tearful. I felt that my concerns were not heard and dismissed, this was extremely poor healthcare provision.
Dear Daria,
We take all feedback very seriously and ask that you email me direct to discuss this further
sophie.oneill4@nhs.net
Kind regards
Sophie
Not too long to wait, very friendly and professional nurse. Put me at ease
Hi Elaine,
Thank you for the feedback it is appreciated, our nurses are great here and your words will be passed on
Kind regards
Sophie
Nurse was professional and friendly. She was thorough and I liked that she explained my past results and what is going to take place, and what to look out for.
Dear Patient
Thank you for the feedback, it means a lot to the team
Kind regards
Sophie
Had a good experience
Dear Patient,
Thank you for the Feedback and rating it is appreciated
Kind regards
Sophie
I was anxious beforehand but the nurse was so reassuring and showed confidence which was great. A potentially painful procedure was carried out with care and understanding.
Dear Patient
Thank you for the feedback, our team of nurses are brilliant and your kind words will be shared with them
kind regards
Sophie
Nurse was very kind and understanding. Listened to what I said and answered my concerns appropriately. I didn't feel rushed. Very good service.
Dear Patient,
We have a lovely team of nurses here at College Green and we appreciate you taking the time to leave this feedback for us
Kind regards
Sophie
Access is usually not a problem but paper work can get muddled, lost etc but is soon corrected when you draw attention to it.
Dear Patient,
Thank you for the feedback, we are constantly looking for ways to improve
Kind regards
Sophie
Very nice and efficient nurse
Dear Ina,
Thank you for the feedback it is appreciated
Kind regards
Sophie
A very good visit, courteous and knowledgeable staff. I was fully satisfied by the process and actions taken.
Dear Patient,
Thank you for the feedback, we have a great team at College Green and your words will be passed on
Kind regards
Sophie
Doctor was lovely went for pain killers for replacement knee she explained everything about painkiller she was giving me I felt very comfortable with her lovely lady.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
The Dr has listened to me and helped me resolve two long term health issues that I've been passed around for nearly 3-6 years. I'm feeling so healthy again!
Dear Patient,
So pleased to read of how well you are feeling, your feedback is appreciated and will be passed on
Kind regards
Sophie
A good experience!
Dear Patient,
Thankyou for the rating and feedback
Kind regards
Sophie
I was seen at the time of my appointment by a friendly and professional practice nurse. A very positive experience all round.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Nurse was easy to talk to & explained everything clearly.
Dear Patient,
Thank you for the feedback, it is appreciated
Kind regards
Sophie
Excellent service from the nurse I saw for my diabetic review appointment was on time no problems
Dear Stephen,
Thank you for the feedback, I will pass on your feedback to our diabetic nure
kind regards
Sophie
Good that “M O T” is available, and done in a way that gives you confidence, and helpful when asking questions and getting answers
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Keen to provide best care shows
Dear patient,
Our patient care is our top priority, thank you for taking the time to leave us this feedback
Kind regards
Sophie
Went for blood tests and B12 the nurse was very efficient, helpful, took her time to listen and no problems with the procedure.
Dear patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
The nurse was very professional but also very friendly and caring taking my bloods without any issues everyone at the surgery are brilliant
Dear Patient
Thank you for the feedback and kind words
Kind regards
Sophie
I was treated with care and dignity and I was listened to by the nurse
Dear Patient,
Your feedback is appreciated. Thank you
Kind regards
Sophie
I had appointment with the nurse who was waiting for me, straight in. She did my review and bloods and recommended I make a appointment to see GP, I spoke to the lovely receptionist and asked if it was possible for a appointment asap, She spoke to a doctor and was seen within 20 minutes Who was so nice and listened to me. I am going through quite a bad time at the moment but don't like to bother ppl but came out feeling alot better than when I arrived . Would like to say a massive Thank you for such a caring practice and to all the staff for being so helpful and understanding ...
Dear patient,
Thank you for taking the time to leave us this feedback, please don\'t hesitate to book an appointment with us, its our job to help and our patient care is our top priority
Kind regards
Sophie
Very friendly reception staff. Friendly caring nurse
Dear patient,
we really do have a friendly team here at College Green, your feedback is appreciated
Kind regards
Sophie
Good experience given type of test. Nurse explained everything clearly. Medical terms explained. Advised when to expect results and what to do if don't
Dear patient
That\'s great to hear that our nurses are doing such a great Job, not that it surprises us, thank you for the feedback
Kind regards
Sophie
I attended for a smear test. The nurse was lovely, kind very informative and did a great job on such a hot day. Thank you
Dear Patient
Thank you for the feedback, our team of nurses are brilliant and your words will be passed on to them
Kind regards
Sophie
Smear tests are often awful and uncomfortable, and while there was some discomfort in the test itself, the nurse could not have been better. She explained everything and put me completely at ease. She didn’t keep me in the dark about anything, and explained words I didn’t know.
Dear Patient,
Thank you so much for the feedback it is appreciated
Kind regards
Sophie
I went for a routine review of my health. The nurse was very friendly and ran a few checks with lovely and polite attitude. She drew blood without issue and gave me some helpful advice. Overall I had a great experience with no problems and would like to praise her and all the staff for how well I have been treated every time I attend. Especially with the heat, it can't be easy.
Dear Patient,
Thank you for your feedback, we have a great team here at the surgery and your kind words will be passed on to them
Kind regards
Sophie
However, Practice Nurse was brilliant.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Nurse was friendly, polite and explained what and how the procedure was for.
Dear Patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Always friendly
My 1 year old was having her immunisations, the nurse was very kind and patient.
Dear patient,
Thank you for the 5 star rating and feedback it is appreciated
kind regards
Sophie
My yearly check ( with a nurse) lovely lady did what had to be done in a nice but very professional way
Dear Alan,
our nurses are lovely and great at their Job, thank you for taking the time to share this with us, it is appreciated
Kind regards
Sophie
Always have a nice experience at this practice helpful staff and good at follow ups.
Dear Cheryl,
Thank you for the feedback, we have a great team here, your kind words will be passed on
kind regards
Sophie
Excellent staff, manage to get an appointment when necessary
Dear Patient,
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie
Having moved to College Green in the past 12 months I am extremely grateful to have changed. My previous doctors were a stressful joke.
Dear patient,
A warm welcome to College Green, we have a wonderful team here from our receptionists to our Drs, whose main goal is to provide the best patient care.
Kind regards
Sophie
Very thorough health check
Dear patient,
Thank you for the feedback and rating, it is appreciated
Kind regards
Sophie
Very happy with them. They're excellent, very helpful. No struggles to get an appointment. They are great.
Appointment was on time. Practitioner was friendly and explained procedures.
Dear Michelle,
thank you for taking the time to leave us this review it is appreciated
Kind regards
Sophie
Had bloods done didn't hurt one bit
Dear patient
Thank you for the feedback
Kind regards
Sophie
Everyone at the centre were friendly and did thier jobs efficiently the nurse I had was friendly and very careful when removing my stitches overall very satisfied
Dear Patient
Thank you for the feedback, so pleased you were satisfied with your appointment and experience here at the practice as a whole
kind regards
Sophie
From finding parking, logging in to confirm appointment to being see within 5 mins of arrival and then having bloods done (painlessly) to booking another appointment and leaving was good, stress free and a positive experience. It was lunchtime which would have made the difference
Dear Patient,
Thank you for taking the time to leave us this feedback, I\'m glad your experience was such a positive one, as a team our aim is to work together to make this our standard procedure even during our busier times
Kind regards
Sophie
However, Practice Nurse was brilliant.
Dear Patient,
Thank you for the feedback it is appreciated
kind regards
Sophie
Wonderful nurse (bloods)
Dear Patient,
thank you for the feedback
Kind regards
Sophie
The health care nurse very efficient, answered the questions I needed to know.Very chatty and reassuring.
Hi Karen ,
that is lovely to hear, we have a great team of nursed here, your feedback is appreciated and will be passed on
Kind regards
Sophie
As above.
Dear Patient,
Thank you for the feedback, we work hard to ensure our appointments are prompt but without jeopardising our patient care
your feedback is appreciated and will be passed on
kind regards
Sophie
Great service and atmosphere and really friendly practitioners.
Dear patient,
that is lovely to hear, thank you for taking the time to leave us this feedback
kind regards
Sophie
The nurse was pleasant, chatty and efficient
Dear patient,
thank you for the feedback, we have a lovely team of nurses, i will pass your feedback on
Kind regards
Sophie
Sensible common sense thing to do which of course saved time
Dear patient,
thank you for the feedback our patient care is our top priority so glad we were able to help
kind regards
Sophie
Short waiting time, clear concise information given. Follow up advice explained well.
Dear patient
Thank you for the informative feedback, it is appreciated
Kind regards
Sophie
Shame my smear test was able to be completed
Dear patient,
Thank you for the 4 star rating it is appreciated.
Kind regards
Sophie
Always able to get appointments, help and advice when needed.
So lucky to have this Practice.
Dear patient
Thank you for your kind words, we do our best!
Kind regards
Sophie
The nurse explained in detail what she was doing so made me feel very relaxed. Also I was amazed that the ECG result was pretty instant. It was a very good experience .
Dear patient,
Thank you for taking the time to leave us this feedback, it is appreciated
Kind regards
Sophie
Like self check in system. Did observe professional, caring, patient, front line service to those who needed it. On time app, with extremely professional, polite, genuinely caring medical professional. Thank you for making me feel relaxed and at ease. I truly respect your dedication, hard work and care you give relentlessly
Dear patient
Thank you for your kind words, our patient care is our top priority
Kind regards
Sophie
The nurse I saw was friendly, reassuring listened and responded to what I said.. See was helpful in showing me on screen some of the information relevant to me.
Reception staff were efficient and helpful. Appointment was very close to time.
Dear patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
Easy check in, greeted with a friendly smile on time service
Dear patient
Thanks for the feedback it is appreciated
Kind regards
Sophie
I was booked in for a 40 minute appointment which only took 20 minutes. I was expecting a doctor so I could ask some questions but this wasn’t the case. Brisk and efficient but rather impersonal.
Dear Karol,
Our patient care is our top priority, we are working hard to ensure our patients are seen by the clinician most appropriate, I understand you felt the appointment was efficient enough but if you feel you do still need to speak with a Dr please do call the surgery
Kind regards
Sophie
I was seen on time. The nurse was cheerful and professional.
Dear patient,
That\'s great to hear, thank you for taking the time to leave us this feedback
Kind regards
Sophie
Seen by nurse before my appointment time. Given advice on my long term condition
Dear patient
I am pleased you found our check in process easy and your appointment was prompt
Kind regards
Sophie
Always good
Hi Dawn,
We\'re pleased to hear it ☺️
Thank you for the feedback
Kind regards
Sophie
From the time I ring for an appointment to receiving my treatment by the doctors and nurses. The advice and treatment I receive is excellent, I can’t speak highly enough about my treatment
Dear patient
Thank you for sharing your experience with us, it is appreciated
Kind regards
Sophie
I saw one of the Drs, she was lovely, took my worries seriously, ordered blood tests, results came back in 2 days. Had to have 6 appointments over 2 weeks which the receptionist found for me. The nurses are all lovely, professional and put me at ease. Lovely surgery and spotlessly clean.
Hi Lesley,
Thank you for taking the time to leave us this feedback, we have a great team at college Green from our wonderful cleaning team, receptionists and clinical
Your feedback is appreciated
Kind regards
Sophie
Recent minor op. performed by one of the Drs, who made me feel at ease throughout. Explained procedure thoroughly.
Hi Barry,
Thank you for the feedback it is appreciated
Kind regards
Sophie
As above
Hi Debbie,
Thank you for the feedback
Kind regards
Sophie
Recently, I had my appointment with a General Practice Assistant. She is very professional and perfect. She took her given job seriously and worked efficiently. It was a great experience to meet people like her.
Dear Dr
Thank you for taking the time to leave us this feedback,
We have a great team here at college Green,
I will pass on your feedback to the practice manager
It is appreciated
Kind regards
Sophie
Good
Thank you for the rating
Kind regards
Sophie
Average. Observations were flawed with incorrect information
Dear patient,
We take all feedback very seriously, if you would like to discuss this please email me
Sophie.oneill4@nhs.net
Kind regards
Sophie
She is accomodating and well experienced.
Dear patient,
Your feedback is appreciated, we have a great team of nurses and you feeding will be passed
Kind regards
Sophie
Good
Dear Patient
thank you for the 5 stars :)
Kind regards
Sophie
I had an annual health check followed by my second shingles jab. I was seen promptly and both nurses were efficient, caring and friendly. Can’t ask for more!
Dear Rob,
that\'s so great to hear, our nurses are lovely and your feedback will be passed on to them, thank you for taking the time to leave us this feedback
Kind regards
Sophie
The team tried to help us as they could.
Dear patient
our patient care is our top priority and we will help in any way we can
thank you for the feedback
kind regards Sophie
Was greeted in time by the nurse: she remained professional and patient while I talked her ear off throughout my review. She researched & recommended activities to help with my knee issues and in general, was pleasant, informative & professional.
Dear Patient,
we have a lovely team of nurses at College Green and your feedback is appreciated
kind regards
Sophie
Always lovely to be greeted with a big smile from the receptionist always kind the drs are very kind and caring about how you are feeling
Dear patient,
Thank you for taking the time to leave us this feedback, your kind words are appreciated and will be passed on to our team
Kind regards
Sophie
Nurse was very thorough and friendly
Dear patient,
Thank you for taking the time to leave us this feedback
Kind regards
Sophie
Brilliant service, nurse was really friendly and helpful.
Dear Patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
I have had B12 injection every week for the past two weeks. And every single nurse I have dealt with has been nothing but lovely. Can’t praise the staff enough
Hi Patricia,
that is so lovely to hear, our nurses are great aren\'t they, we appreciate you taking the time to leave us this feedback
kind regards
Sophie
Excellent service very friendly staff
Dear patient
Thank you for taking the time to leave us this feedback
Kind regards
Sophie
I arrived an hour early as my plans for the day were ahead of schedule and I was seen shortly after arriving. Super helpful staff. Nurse who I saw was super friendly and caring
Dear Luke,
Tyank you for taking the time to leave us this positive feedback, we have a lovely team here at college Green who will be pleased with your feedback
Kind regards
Sophie
Seen on time by a lovely nurse
Dear patient
Thank you for taking the time to leave us this positive feedback
Kind regards
Sophie
A good job
Dear patient,
Thank you for the 5 stars and kind words
Kind regards
Sophie
The check in process is very easy and gives clear instruction. The practice is spotlessly clean and bright lit. Lovely modern yet uncomplicated service.
Dear patient,
Thank you for the feedback, so pleased you have found the surgery and service to be easily accessible
If you ever do have a query a reception team would be happy to help
Kind regards
Sophie
Overall it was a very good experience
Dear patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
Very good 1:1 service
Dear patient,
Thank you for the feedback
Kind regards
Sophie
I had a health check first lovely nurse I'd got a problem with my eye reception got me an appointment the doctor i saw was so nice really please excellent service
Dear Yvonne,
Thank you for taking the time to leave us this feedback, we have a great team here at college Green, from our reception team to our nurses and doctors l, I will pass on your kind words
Kind regards
Sophie
An excellent annual review by a practice nurse who suggested I make an appointment with a Dr about something she wasn't sure about. I saw a Dr later and after an examination was told all is well. A lovely nurse and equally a lovely Dr. Both very thorough.
Dear patient,
Thank you for the feedback, our patient care is our top priority and I\'m so pleased all was well
Kind regards
Sophie
The doctors and nurse provide and excellent service, the receptionists are helpful and fit you in an appt where necessary - thank you
Dear patient,
Thank you for taking the time to leave us this feedback, we have a great team here at College Green and I will pass on your kind words
Kind regards
Sophie
Great skill in blood taking, clear instructions
Dear patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
The practitioner explained what the appointment was for and what she was doing. I felt relaxed and able to ask questions. Very nice person .
Satisfied
Everything is good apart from waiting to see a GP when you are in the surgery. Today my appointment was at 10:30AM and now it's 11:10AM and I have not yet been called in to see the GP.
I can get appointments and the GPs are very helpful. Reception staff have got excellent customer service skills.
Very professional staff and excellent GPs. I can get appointments very easily.
I am quite happy with the care provided. I will give them 4 stars.
Excellent care, support and treatment provided. They have always called me for flu and covid vaccines.
Very good GPs and nursing staff. I can get an appointment easily and I am always seen on time.
No problems there whatsoever. The nurse is also lovely. The staff are always lovely. They are brilliant.
Lovely, really good. The doctors are helpful and staff are lovely. It's brilliant. I can't sing their praises enough. Glad we moved here. They really want to help you.
Best in the county. They are the Rolls Royce here, you won't find anything wrong here. They're brilliant.
A lovely doctor. They referred me onto the district nurse after the hospital discharged me without any wound care. They have been absolutely excellent. They're my saviours really.
Warm greeting, injection Painless.
Dear patient,
Thank you for the feedback it is appreciated
Kind regards
Sophie
I have recently transferred to CGMP and I am delighted with the service. From simple things like being sent reminder texts and being able to park on site, to the large waiting room and low wait times, and most of all the sympathetic, friendly and caring nature of all the staff. It truly is a big improvement on my former health centre. This is also the first time I've been invited for a health check on the verge of turning 42. I'm fully supportive of such pre-emptive and proactive checks that seek to identify potential imbalances before they manifest into much more serious problems. To me, this is what good health care looks like (vs reactive sick care) and I applaud the NHS and CGMP for undertaking such checks. Keep up the good work and thank you!
Dear Peter,
Wishing you a warm welcome to college Green, I am so pleased you are finding the service we offer so satisfactory and appreciate you taking the time to leave us this feedback. I will pass on your words
Kind regards
Sophie
I have been having ongoing investigations due to several health issues. Receptionists have been lovely and very helpful both on the phone and on site, and nurses are wonderful. A special thanks to one of the doctors who has been treating me and has been extremely professional and thorough.
Dear patient,
Thank you for taking the time to leave us this feedback it is appreciated, we have a lovely team at College Green and your kind words will be passed on to them.
Kind regards
Sophie
Heathcare as I expect it. Professional friendly competent. Makes life so much easier. Thank you.
Dear patient,
Thank you for the feedback and kind words, it is appreciated
Kind regards
Sophie
The nurse was extra pleasant and very pleasant to talk to. I was put at ease straight away. She explain everything to me.
Dear Barrie,
Thank you for taking the time to leave us this feedback it is appreciated,
Kind regards
Sophie
The nurse we saw was very very pleasant and experienced. She put me at ease straight away. I had a very pleasant talk to her.
Dear patient
Thank you for taking the time to leave us this feedback
We have a lovely team of nurses and I will pass on your kind words
Kind regards
Sophie
Had my first appointment for health check, very impressed with care
Dear patient
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie
Always difficult to get blood out of me but the practitioner was excellent and had no problems
Dear patient,
Thank you for taking the time to leave us this feedback, we have a great team of experienced practitioners here at college Green, your feedback will be passed on
Kind regards
Sophie
Dr was very thorough and explained everything very clearly
Dear patient,
We have a lovely team of Dr\'s at College Green, your feedback is appreciated and will be passed on
Kind regards
Sophie
Very friendly nurse explained process and gave clear information. Subsequently carried out vaccination efficiently.
Dear patient,
Thank you for taking the time to leave us this feedback it is appreciated
Kind regards
Sophie
First of all- many local health areas do not offer this service- so well done CGMC! Invited in- easy to book on phone. Staff were helpful friendly and professional
Dear patient,
Thank you for taking the time to leave this feedback, we\'re glad your experience with us was so positive
Kind regards
Sophie
Thorough informative and professional health assessment. Exactly on time of appointment and very helpful. Excellent service throughout.
Hi Fran,
Thank you so much for the feedback
We pride ourselves on offering a top service for our patients and am so pleased to see you have experienced that
Kind regards
Sophie
Very good nurse very helpful with my diabetic review pleasure to see her. Very nice person
Hi Anthony,
We have a lovely team of nurses at College Green, I will pass on your feedback
Kind regards
Sophie
Nothing further to add.
Thank you for the feedback Terence, it is appreciated
Kind regards
Sophie
Information and guidance given quickly and professionally.
Dear patient,
Thank you for taking the time to leave us this feedback,
Have a great holiday
Kind regards
Sophie
10 out of 10
Dear patient
10/10 thank you!
Kind regards
Sophie
Very friendly and professional. Explained the purpose of all the checks and ensured I was happy and understood. Didn't feel rushed or as if things were just being done as part of a routine.
Dear patient
Thank you for taking the time to leave us this feedback,
We have a lovely attentive team of nurses here at college Green whose patient care is their top priority,
We appreciate your feedback and will pass this on
Kind regards
Sophie
Very attentive in resolving problem
Dear patient,
So pleased the issue was resolved and you were able to continue with your appointment without delay
Kind regards
Sophie
From the front desk to the back.
The service is effective efficient and very welcoming.
Massive improvement from my last GP practice.
Only been with you since October but I am very glad I moved.
Keep up the excellent work
Thank you
Deat patient
A warm welcome to college Green and thank you for the feedback, we have a great team here at college Green from our receptionists to our doctors
Your words are appreciated
Kind regards
Sophie
I have had a hard time getting appointments. They are usually in three months time. I want my problems sorted as soon as possible and to be managed properly.
No waiting time. Atmosphere very friendly and calm. Procedure was explained.
Friendly practitioner.
Dear patient
Thank you for the feedback it is appreciated
Kind regards
Sophie
Would describe it as professionally managed and courteous, a pleasant exchange, too. Thank you
Dear patient,
Thank you for the feedback
Kind regards
Sophie
The nurse that I saw was so lovely. I felt so at ease and cared for and I left feeling quite jolly. (Wish I'd asked her name)
Hi Johana,
Thank you for the feedback, we have a great team of nurses and will pass on your kind words
Kind regards
Sophie
As above
Dear patient,
Thank you for the feedback
Kind regards
Sophie
They are very good in calling us for vaccinations such as covid, flu jabs and all the basic vaccines for my 15 month old son.
They have provided very good care to us over the years. GPs, nurses and the reception team are all excellent.
They are excellent. The staff both clinical and non clinical are amazing.
Dear patient,
Thank you for taking the time to leave this feedback, we really do have a great team here at college Green from our receptionists to the medical team,your kind words will be passed on
Kind regards
Sophie
They are good, great services, never had any issues. Great communication, great follow up. No problems with appointments as they try to get you the earliest ones. We have to ring in the morning which might get frustrating at times.
Dear patient
Thank you so much for the feedback, we have a great team here at college Green from our receptionists to doctors, your kind words are appreciated.
We are always looking for ways to improve including new ways to request an appointment. We now have a v consult that can be found on our website(address below), this will ask for information in regards to what you need the appointment for and a member of our team will triage and get you an appointment with the appropriate practitioner or department, if you are unsure how to use this but would like to try, please do ask at the surgery and a member of our team would be happy to show you.
https://cgmp.digipractice.org/
Kind regards
Sophie
I have quite a few chronic problems. I used to go to them regularly. Try not to go at all, I have seen 14 different doctors, where is the continuity of care!!!! Have to explain my problems, I have now developed SOB. I was labelled Asthmatic years ago. So it is my asthma that is causing it. Regardless of the fact that steroids, and different inhalers don't work. They just don't listen anymore!!! The whole experience over the last 2 years could have been better. The same applies if you want to speak to a doctor or specialist nurse. 2-3 day wait. What is the use of this.
Dear Jennifer,
Thank you for your feedback.
I am sorry to read that you feel your experience at GC could have been better and that you don’t feel listened to anymore – this is not how we want our patients to feel at all!
CG, is a large teaching practice and alongside the partners we have our regular GP’s, trainee Doctors and locum Doctors. If you have a particular GP that you prefer to see, you can inform the receptionist and they’ll do their very best to get you booked in with that GP, however, as you might imagine, this could mean you would have to wait for an available appointment slot.
With regards to speaking to a doctor or Nurse, this is the same process as booking an appointment, unless it was an urgent medical issue that could not wait, in which case, you would be treated by our emergency Duty Doctor.
Each time you consult with a GP or a member of the clinical team, your records are updated and treatments and outcomes are detailed, this means that even though you may not see the same doctor on your next visit, all GP’s will have sound knowledge of your medical history.
I do hope my reply has helped to explain the reason for seeing different doctors and the appointment process.
Kind regards
Joan Beddows
Every time another GP which is a serious problem for me with a long term and severe problem. Plus that you get simply kicked out after 10 minutes although you still need to talk urgently to the GP. As a result, acute conditions have become long term problems. There is a real impact on my health due to that. I had to explain the same issue to around 6 or 7 different GPs at this practice, and they all come up with different ideas each time?! It’s insane. There is no consistency in the assessment and as a result, insufficient therapy for in my case a severe problem. Patients are passed around in the system with no one feeling responsible and really helping.
Dear patient
Thank you for your feedback.
I would like the opportunity to look further into the issues you have raised but as you have not left your name, I am unable to do so.
If you wish to discuss this with me, please contact the surgery and leave a message for me to call you back, or email me directly at: joan.beddows@nhs.net
Kind regards
Joan Beddows
Due to severe pain, the hospital advised to get an expedite letter from the GP. After five months of chasing the practice countless times it turned out still nothing has ever been ever sent. And then after 10 minutes you get kicked out from your appointment although the ten minutes were just chasing up the work they didn’t do in the first place. Then you’re being asked to understand that GPs are busy, who understands that I am in severe pain for months and passed around like a parcel! Every day is a struggle with the pain, and yet still you have to work to pay the bills and after 10 minutes you’re told to leave and come again. Feeling really hopeless.
Dear patient,
Thank you for taking the time to leave your feedback. I am sorry to read that you are in severe pain and feeling hopeless.
I am unable to investigate any of your comments as I do not have your details. If you wish to discuss this with me, please contact the surgery and leave a message for me to call you back, or email me directly at: joan.beddows@nhs.net
Kind regards
Joan Beddows
Rubbish service received. I don't even go there at all. I prefer going to A&E at Heartlands or the QE.
It's not good. Before when the GP was Boundary Road they were friendly and could get appointments on the day. Now you have to wait 2 to 3 weeks for an appointment and it's hard to see my own GP. I think it is because it's a bigger place and there's more people. They also train young doctors which could explain things but they have got to learn.
No appointments at all and reception staff are very rude. They don't want you to to come to the surgery to see the GP.
Getting an appointment is the hardest part but the GP's are excellent.
They are very efficient and get back to you very quickly.
Because you do everything online, you can book appointments 3 weeks in advance. The GP organise flu vaccines and then they offered the covid vaccine at the same time. All was very good. They are well organised.
They are very good. If I am not feeling good, they give me an appointment on the same day. They send my prescription to the chemist and they deliver it to me. They always try to find out what is wrong with me if I am not feeling well.
A very nice and gentle doctor. Always very helpful and supportive. I can get appointments easily.
We can get appointments very easily all of the time. I would give them 5 stars.
Good at getting appointments. Good availability of appointments and have an online system so you're able to book appointment either way. Always have appointments available.
Dear patient
Thank you so much for your feedback, we really appreciate your time. I will share your positive comments with the CG team.
Kind regards
Joan Beddows
Not had to wait too long to be referred onto the hospital from the GP, waited around 5/6 months. If you phone up in the morning, you may be able to get an appointments. If not you can book on for in about 3 weeks time.
Dear patient
Thank you for your feedback, I’m so pleased you were able to get your hospital referral arranged. You are right, waiting times to see a GP are around 2-3 weeks for a routine appointment but you will be seen much sooner for any urgent issues.
Kind regards
Joan Beddows
I moved surgery because they merged and its now a big medical centre. Covid changed the service an awful lot. I have to call to get an appointment and it's usually over the phone, which I understand. They will see the kids in an emergency. They make you book online via an e-consult and then someone gets back to you, it all feels a little impersonal since they've gone bigger. They did do a consultation with the patients before merging but I think they had already made their decision.
Dear patient
Thank you for your feedback. We read and take all feedback very seriously and try our level best to use it to improve our services. I’m very disappointed to read that you feel that CG feels impersonal, this is the last thing we want our patients to feel!
You can still book a routine appointment with a Dr of your choice, as long as your appointment is not of an urgent nature, in which case you would see the first Dr available.
Using the v-consult is an online booking system that many patients prefer to use, however, if you are not comfortable with this, you can still call the surgery or if you’re able, you can pop in and arrange an appointment.
The merging of the three surgeries has enabled CG to become a very successful teaching practice with much more services to offer our patients. You can search our website for a list of our services or you can come into the surgery and have a chat to one of the reception team, who will be more than happy to assist you.
I hope you have found my reply of some help.
Kind regards
Joan Beddows
Very impressed by the high quality of service delivery.
Dear patient
Thank you so much for taking the time to leave us your kind comments.
Kind regards
Joan Beddows
Good surgery, see me fairly quickly or I can talk to a GP / receptionist about an issue first to see whether I need a follow on appointment. They are approachable and I feel listened to.
Dear patient
Thank you for your feedback, we appreciate your time.
Kind regards
Joan Beddows
Useless can’t get appointments, they just don’t have any appointments. My wife’s appointment is 5 weeks overdue. I had cancer and they will see me straight away.
Dear patient
Thank you for bringing this to our attention.
I am not sure what your wife's appointment is for, but can I ask you to ring the surgery, or drop in and explain the situation please?
Kind regards
Joan Beddows
So far, so good. I can get appointments but I haven't seen my midwife there in a while. Not sure why but I've got an appointment this afternoon so I'll ask her then.
Dear patient
Thank you for your feedback.
I do hope your appointment with the midwife went well. However, if you still have concerns about not seeing the midwife, please contact me or the surgery so we can address and rectify this issue for you.
Please note, my working week is generally Wednesday, Thursday and Friday but you can also email me at joan.beddows@nhs.net
We appreciate your comments and 4 stars.
Kind regards
Joan Beddows
Had a chest infection and they were lovely when we went. I had to chase them for a prescription but they were good.
Dear patient
Thank you for taking the time to leave your feedback and 5 stars.
I do hope you are feeling much better now. I’m sorry you had to chase your prescription but pleased to read it was addressed to your satisfaction.
Thank you again
Kind regards
Joan Beddows
Good when I have appointment with them. Good staff and doctors. They are more accessible through the Livi App and tell their patients to use this to get appointment quicker.
Dear patient
Thank you for your feedback, we appreciate your time.
I will make the staff and doctors aware of your praise for them, thank you.
Maybe the next time you have to visit us, you could give us some feedback as to how we can reach a 5 star rating? We welcome any feedback as we are always looking for ways to carry on improving.
Kind regards
Joan Beddows
Good, really good. Able to get appointment, they're really good. I go online and put in my symptoms and you can send photos and the next day someone will send a message with information on what to do next.
Dear patient
Thank you so much for taking the time to leave us your feedback and rating us with 5 stars⭐ , it’s very appreciated.
It’s great to read that you are taking full advantage of the online system, it really is a fantastic tool that saves so much time for everyone.
I will let our IT department know how happy you are with it.
Kind regards
Joan Beddows
Sometimes they're alright, other times can get an appointment. I call at 8am and can get an appointment on that day. They ask me whether I want a face to face or over the phone appointment.
Dear patient
Thank you for the 5 star rating
Thank you for pointing our that we always give our patient the choice of a face to face or telephone consultation. So many of our patients find the telephone consultations much more convenient for them due to work commitments.
Remember, you can also use the Vconsult to book an appointment, instead of having to call the surgery early
https://m85029.thevconsult.net
Kind regards
Joan
No help or information provided from the GP's about Polycystic ovary syndrome, they just expect me to speak with a gyneacologist rather than them.
Dear patient
Would it be possible to call the surgery any Wednesday, Thursday or Friday and ask to speak to me please? I can’t look into your concern without knowing your details.
Thank you
Kind regards
Joan Beddows
Surgery aim is for everything to be online
Dear patient
Thank you for leaving your feedback, we read all reviews and always take on board any suggestions on how we can improve our services.
Many of the services we provide are accessible online, however, our phone lines and our doors will always remain open to patients that prefer to book appointments this way.
We have a duty to ensure our services are available to everyone via a medium of their choice. Lots of our patients will only use online services but we will never exclude patients that prefer to book via calling the surgery or in person.
If you are able, can you come into the surgery and speak to one of the receptionists, who will be more that happy to get you an appointment. You can also phone the surgery from 08.30am.
We appreciate the phone lines can be busy at times, but we have a number of receptionists taking calls so the queue does move quickly.
I hope my explanation has been of some help and of course you’re more that welcome to come into the surgery if you wish to discuss the matter further with me.
Kind regards
Joan Beddows
I always receive excellent service and feel looked after. I 've had GPs calling me couple of time in a day and after 6pm to prescribe prescription when I had emergency time sensitive issue. I would hate it if I ever had to move.
Dear patient
Thank you for sharing your experiences of CG and leaving us 5 stars! It’s so good to read your lovely feedback, we appreciate it.
Kind regards
Joan Beddows
Very happy no complaints at all.
Dear patient
Thank you for sharing your feedback :)
Kind regards
Joan Beddows
You don’t have to wait a long time. Quite quick in response & helpful.
Dear patient
Thank you for the 4 stars and for taking the time to leave us your positive feedback. We really do appreciate it.
Kind regards
Joan Beddows
Brilliant care. Can get appointments, no issues. Staff, receptionists and GP's are brilliant. Feel like I can contact them bad get an appointment and don't feel like anything is too much.
Dear patient,
Thank you so much for leaving us 5 stars and the lovely review, we all appreciate it.
Kind regards
Joan Beddows
I have different medical conditions, which are managed by Drs with specialisms in those areas. It can be difficult getting an appointment but there is always call back or online. There have been issues with repeat prescriptions but after I made an online complaint, this was resolved. I have also spoken to several receptionists and found them to be helpful and compassionate. During a family trauma last year - everyone was helpful and the GPs worked with us to bring things back to an even Keel.
Hi Sandra
Thank you for the 5 stars!
I’m happy to read that you are pleased with the GP’s management of your conditions. Many of the GP’s will have an area that they specialise in, along with the GP’s there are the added benefits of a Physiotherapist, a number of Practice Nurses, Health Care Assistants, Pharmacists and even a Social Prescriber – giving our patients access to a whole team of experts.
I’m please the issue with your prescriptions has now been resolved, we have a dedicated team of prescription Clerks who work hard on ensuring repeats are issued on time.
Thank you for also giving recognition to our reception staff, they each have a role in keeping the surgery running as smooth as possible, they are highly knowledgeable and have excellent problem-solving skills, which saves so much precious time for both medical staff and patients.
I will ensure all the team at CG are aware of your lovely feedback, thank you again.
Kind regards
Joan Beddows
Rubbish, can ring up first thing wait for ages – no appointment. Call next day and same thing happens, can’t get through to get repeat prescription so end up waiting weeks for another set of medicines.
Dear patient
I’m sorry to read your experience of ordering prescriptions.
We are aware it’s frustrating when trying to get through to the surgery during busy times.
We do have other options to use instead of calling the surgery; you can use the online service, just pop into the surgery and the
receptionist will set it up for you. V consult is another online
programme that is very popular for ordering medication. You can also ask your Pharmacy to order on your behalf or, you can pop into the surgery and the receptionist will order them for you.
I do hope one of the above options will make ordering repeat
prescriptions a more positive experience for you in the future.
Kind regards
Joan Beddows
Poor experience of unprofessionalism from a doctor who was rude beyond belief. Lacking care, compassion or empathy.
This was the first time meeting this doctor and as my named GP it was an opportunity for her to gain a little insight. She has the authority to make important discisions about healthcare services available to me as i get older, and at 63 thats scary thought.
I was humilated by her dismissive manner, that in some way I did not meet the criteria of a patient she would be happy to give the time of day to.
This doctor provided minimal, if any evidence based information to me except to offer a print out. Just yes and no answers to my questions, deciding maybe that I lacked the ability to understand complex phrases, this robotic, tick box doctor failed to listen or understand. I did place a complaint about this consultation but it affected my care and how the service was available to me. I was a patient for 26 years before the merger of practices in 2020 and yet I feel the need to leave and find another GP practice following this experience.
College Green may have gained a new building but has lost openess and transparency, replaced with a practice business model that appears coporate-led rather than patient-led. It also lacks mental health awareness, even though on paper, those boxes are ticked!
The help I seek is not available for me at College Green Medical Practice.
Dear patient
I am so sorry to read this feedback.
We take all feedback very seriously and use it to learn from mistakes and enhance the service provided.
As your feedback is anonymous, there is no way of me knowing who the Doctor in question is, however, if you would like to discuss this further and in complete confidence, please contact the surgery and ask to speak to either me or Claire Hopkins. Please be assured that voicing your complaint will not have a negative impact on any future care you may need.
You can ask to be seen by a Dr of your choice and you can also state the name of any Dr you do not wish to treat you, this is your absolute right as a patient at CG.
I am so sorry about the negative experience you’ve had and I do hope you get in touch so we can do our very best to rectify the issue.
Kind regards
Joan Beddows
Terrible, cant get appointments. Have to wait for a phone call convo for a referral for a hearing test which will be in 2 weeks.
Dear patient
Please accept my sincere apologies for this late reply.
I know my reply is not going to help with your appointment for your hearing referral but for future reference you can use the V consult https://m85029.thevconsult.net/
This will secure you an appointment, either face to face or phone call in around 3 days.
Kind regards
Joan Beddows
I had a steroid injection in each of my knees this week. It was fairly easy to get the appointment with my named GP, who is one of the doctors who does injections. My appointment was over an hour late, but earlier in the morning he had a complex case to deal with. The injections were fairly painless, and the doctor discovered a bit of loose bone, for which I’m going to have an x-ray.
Dear Patient
Thank you for your feedback. It’s good to know the knee injections were fairly painless, as someone who suffers from frozen shoulder, I know the benefit from the injection.
I am sorry about the wait time you experienced, this can happen at times of emergencies or, as your case, the doctor is dealing with a complex consultation, we do appreciate your understanding.
Kind regards
Joan Beddows
Getting an appointment hasn't been too bad, my gripe is that I have to see different doctor every time I go.
Dear Patient
Thank you for your feedback and the 3 stars.
Seeing the same doctor is not normally an issue for a routine appointment that can wait be-tween 2 -3 weeks. However, if a more urgent appointment is needed, we will book you in with the first available Doctor in order to get you seen sooner. That said, it is always worth asking the receptionist to look out of a cancellation with your named doctor and change your appointment to suit. I hope this information has been of some use to you.
Kind regards
Joan Beddows
Excellent GP treated me for vertigo, very gentle, extremely good with explaining everything and extremely successful treatment.
Dear Patient
Thank you so much for the 5 stars and the fantastic feedback
Problems with many prescriptions I order with items being left off - today is was my Fostair inhaler yet again meaning the brilliant pharmacy at Kings Cotteridge have to pick up the pieces and write an emergency prescription. It’s also inconvenient as I have to make a second journey.
Dear patient
I am sorry to read you have experienced such issues with prescriptions. Can I ask you to please contact me with your details and I will ask our Prescription Clerks to investigate why this is happening.
Kind regards
Joan Beddows
Better then they were, they’re improving. When they moved to this new premises you thought it would be better but they’re getting there.
Dear patient
Thank you for the feedback and your recognition of how we are improving.
The move to the new surgery did come with its own issues but we have come a long way since then. We’re not perfect, nothing is, however, we continue to listen to our patients, we continue to learn and we continue to improve and we will never stop doing so.
Patient feedback is very important to us and we really appreciate that you took the time to share your feedback with us.
Kind regards
Joan Beddows
Following my complaint here I was contacted through Healthwatch by the surgery who invited me to identify myself. I made contact with the complaints clerk who invited me to have a double appointment to speak to the doctor who is my designated doctor. The receptionist had not known that there were designated doctors. The Dr explained that we all have a designated doctor who reviews our records, and may have a doctor specialising in something about our specific care, We can ask for appointments with our designated doctor, but in more urgent cases might be seen by a 'duty' doctor.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
Dear Genevieve
Thank you for updating your feedback. I am very pleased to know we have resolved any issues and you are now feeling reassured.
Kind regards
Joan Beddows
I was told the move would make such a difference for the better. Sorry, quite the opposite. Can't get to see my own doctors who know me anymore. The ones I have seen are distant and impersonal. There was one I saw was downright rude to me and spoke to me as if if I was a brainless twit . Sorry to have to say that but true. I am very sad as I was very happy with my surgery and my doctor's. But now I don't even bother to see the doctor any more, only when I have to like a review and this again is with a doctor I do not even know neither does he know me. I don't even get my blood tests every 3 months as the hospital said I should have. I have reported this to the surgery but with no results. I would like to know how all of this makes my surgery better for me. It has made it none existent. Sorry to have to say this but for meet very true.
Dear patient
Thank you for bringing this to our attention. I would really like to be able to look into your situation and bring about some resolve. Can I ask you to please contact the surgery and speak to me. I really do want to help.
Kind regards
Joan Beddows
I have been using the v-consult to get appointments. Never know who the doctor will be. Arrangement for call gets longer. Calling reception for appointment isn't any better although receptionists I have spoken to have always been helpful. I'm a number rather than a person/patient in a very long queue. The new centre is becoming impersonal. I wish only the best for CG but I have had at least 2 appointments this year where the doctor lacked compassion, empathy and time.
Dear patient
It’s extremely disappointing to read that during your last 2 appointments you have felt that the Doctor has lacked compassion, empathy and time. Feeling like a number rather than a person is not how we want our patients to feel after a consultation.
Waiting in a queue for an appointment is very frustrating and we are fully aware of this. We are always looking for new ways to improve and make CG a better experience for our patients.
You can request the Dr you would like to see and we will always do our level best to get you an appointment with that Dr, but as I’m sure you can appreciate; some Dr’s have to spend some of their time teaching and therefor consulting hours are reduced. I urge you to book an appointment with a Dr of your choice, if you still need it, and explain to the Dr how you are feeling, I am confident they will address your concerns.
Thank you for acknowledging that our reception staff are always nice, they always do the best they can for our patients.
Kind regards
Joan Beddows
Complaints Assistant
Since College Green has been up and running we have had nothing but problems trying to get an appointment to the point we are looking to move to a new surgery. The new facility seems to be disorganized in relation to patient accessibility either by phone or online booking services. At the old surgery we at least got a booking within a day or two if we phoned up, sometimes on the day. Latest news letter from the surgery suggests the future isn't much brighter with a gym being installed on the 3rd floor meaning less parking spaces for patients who need help.
Dear patient
Thank you for bringing your concerns to our attention and hopefully giving us the opportunity to make amends.
Appointments can be extremely frustrating; we are aware of this and we’re always looking for ways to improve the system. We now have extended opening hours, Monday to Friday, 08.30 to 8pm and Saturday 08.30 to 5pm. You can also book an appointment using the V-Consult, which is much quicker that calling the surgery and waiting times are within a 3-day period. For urgent appointments, there is always a Duty Doctor available.
At the moment, parking can be difficult due to works taking place on the 3rd floor, currently 1/3 of the parking is taken up by the building company, however, there is always spaces at the front of Bournville Gardens, at the north end. Parking is also very congested at the moment due to Covid and Flu clinics.
The 3rd floor will be taken over by ROH and we’re really looking forward to working in harmony with them. The works are scheduled to finish by 31st January 2023.
I hope you will read my reply and maybe reconsider looking a new G.P surgery.
Kind regards
Joan Beddows
Complaints Assistant
Following my GP's appointment, I had to give blood tests for which I had to book a different date. I went for repeated Blood tests on 3 different occasions for the same test but every time no results. On inquiry, the receptionist gave the reasons as blood sample lost or insufficient sample. When I called them after a few weeks to check on my last results, they called for a repeat test again towards the end of October which is ridiculous. On questioning, the receptionist said mistakes do happen. Mistakes happening repeatedly is an unacceptable excuse. This has been a very bad experience.
Thank you for your feedback.
This is clearly a problem which I would like to look into for medical reasons for you and so that as an organisation we at College Green can learn and improve.
It is your right to remain anonymous, however I can’t check on your situation and share the learning without investigating properly.
Please, contact us either via our V-consult on the website or by phone.
Yours sincerely,
Philip Western
Neither GP took the history - one looked and said eczema - the other prescribed betnovate for lesions that were already healing without a diagnosis. The second one also prescribed a drug for cold hands and feet, which is primarily used for lowering blood pressure when I had just returned a BP machine and results for monitoring due to low blood pressure. There was no discussion of blood pressure. There was no discussion of the history of the lesions that were atypical and not eczema.
Hi
Thank you for bringing this to our attention.
Can I please ask you contact the surgery regarding this matter so it can be looked into further. Thank you.
Kind regards
Joan Beddows
Complaints Assistant
Only just moved there, really impressed. Went there the other day for face for face appointment.
Hi
Thank you for taking the time to leave this feedback and 4 stars, it’s great to know how impressed you were. As a new patient, maybe you can offer suggestions as to how we can make your experience better and hit the 5-star score?
There is a patient feedback and suggestion box at the reception desk, you are very welcome to leave any suggestions.
Kind regards
Joan Beddows
Complaints Assistant
Used to be great before the merge. Staff are nice, but think they have got too many surgeries together. Usually not too bad. They don’t see face to face.
Hi
Thank you for your feedback and your acknowledgement that the staff at CG are nice.
We do appreciate that not everyone will be pleased with the merging of 3 surgeries, even though we worked very hard to make the transition as smooth as possible for everyone involved. The positive side of the merger is that CG now has so many services to offer, including extended opening hours every weekday till 8pm and every Saturday from 9am to 5pm.
CG has always offered face-to-face appointments however, during the pandemic, a Dr would call the patient to triage and if the Dr deemed it necessary, the patient would then be asked to attend the surgery.
For many months now patients have been given a choice of a face-to-face appointment, or a telephone consultation if the patient feels too ill to attend the surgery or if they feel a telephone consultation is more suited to their situation.
I hope this information has been of some help to you.
Kind regards
Joan Beddows
Complaints Assistant
I don’t feel like I am heard, very difficult to get an appointment.
Hi
Thank you for taking the time to write this feedback.
I am sorry to read that you feel unheard, this is definitely not how we want our patients to feel after a consultation. If you feel you still need treatment, I urge you to book an appointment with a Dr of your choice and explain how you are feeling. I am confident that if you discuss this with the Dr, you will be heard. If you feel you no longer need a Dr but would like to discuss this matter, please contact the surgery and ask to speak to the complaints manager or the practice manager.
As for the appointments, non-urgent wait times are normally around 2 weeks, however if your appointment is urgent, you will always be able to get an emergency appointment. There is also an option of using the V-consult. This can be found on our website: https://testcgmp.digipractice.org/contact-us/ or by clicking on this link direct: https://m85029.thevconsult.net/#/ when filling out the V-consult form, please state if you would like a face to face appointment or a telephone consultation. The average wait time for a V-consult appointment is 3 days.
I hope this has been of some help to you.
Kind regards
Joan Beddows
Complaints Assistant
Two recent GP consultations. Both were professional, supportive and non judgemental. A medical student that took a recent blood test - very helpful. Receptionists who have recently been very helpful.
They're now part of a partnership with other GP's in the area. I am able to get through on the phones to make an appointment.
They are not very good, you see someone different every time you go. But they are doing face to face appointments.
I have had 83 years of outstanding service during the Surgery being Granton based in Middleton Hall Road. For me personally the service continues at College Green which is some distance further but I am pleased I have stayed with them. The Receptionists are patient and pleasant and over the past few weeks have done everything to ensure that I am given the appointments specified by the Nurse. Indeed, when I first phoned with my particular problem a Senior Doctor phoned me and asked if I could "pop along" there and then ! I was amazed and of course delighted. They are doing their very best and I hope I can look foward to this standard continuing.
You can usually get a phone appointment the same or next day. My husband is bedridden, we live very close to the surgery but they don't always visit him. We were told a health visitor would come and give him a blood test but when she came she put a bandage on his big toe.
I need a new hip and I am worried about his care if I go into hospital. The care at home will change if the appointment is put off. I don't mind paying once but I don't want to pay several times.
Very good able to access appointments via telephone.
I some times do get face to face appointments which is good.
Doctor called me to check my blood pressure and gave me face to face appointment. I was having trouble using the Blood Pressure machine the doctor checked my blood pressure and showed me how to use the machine.
The GP referred me to ROH on time for further treatment. Very helpful clinical staff. Although reception staff are very rude.
The procedure was performed with excellent professionalism and with humour! Making the whole experience a pleasure!! Thank you so much
Tried to make an appt online. System not working. Called surgery. Explained that I was experiencing bad side effects from medication. Offered an appointment over two weeks away or call at 8.30 following morning which I did. Had to keep redialling 5 times before I got into a queue waiting about a minute each time listening to a recorded message before being told to call back later. Eventually after about half an hour got through to be told no more appointments available and to call again tomorrow. Asked what if I can't get an appt tomorrow? Just told to try again tomorrow or they would.offer an appt in May three weeks away.
Poor instructions on their website re booking an appt on line. Took me an hour and a half from start to finish and eventually secured an appointment on line for a telephone consultation in over two weeks time. I was told by the GP who prescribed the medication to get in touch straight away if the side effects were unmanageable but I have to wait over a fortnight with no advice given in the meantime. Some reception staff seem poorly trained and only have one aim which is to get you off the phone.
No choice given for times for calls from GP.
I don't know how people who work manage to make an appointment at all taking into consideration the amount of time it takes to make an appointment. And for people with no access to the internet their chances of making an appt must be very limited.
There were no issues with making an appt when the surgeries were separate. It is more than disappointing that so much money has been spent on this new building only to find that the service to patients falls short of what is acceptable.
Two systems for making appts which are not synchronized. Phone or V Consult. Problems getting logged onto V consult were understood by reception staff who were reluctant to provide the information I need to get logged on.
Telephone appointments only offered on occasions I have needed a GP. No control over timing of call back which makes a confidential conversation impossible when working. This leaves issues undealt with and prevents questions being asked. It feels akin to a telephone help line. I have come away uncertain about how to take a drug, whether it is necessary and feel the only answer may be to contact a private GP.
They have been fantastic in organizing flawlessly Covid & Flu vaccination and in responding to more routine enquiries. As they have to cope with moving to new building during this period of pandemic. I think they have performed outstandingly.
In my previous review I said it hadn’t been answered.
I think we need to appreciate how difficult to bring many separate surgeries together. Not just the GP’s but administration staff too.
I am surprised reading these reviews how angry some respondents are! There are going to be teething problems. Personally, I’ve never had experience of rudeness from any staff, ever. In my experience the staff have always been very polite and helpful.
In regard to phone call appointments, some people prefer them. They save you the practicality of getting to the site so the overall experience is much quicker.
The practice is now adjacent to where I live. The merged 3 practices seem to be settling in well, and although initially I only had phone calls with GP’s, I have had face to face recently which I prefer. The pandemic means that I try not trouble the over stretched health services and my overall health may be deteriorating as a result.
Always find staff helpful. Doctors call or visit as arranged. Appointments always available if needed – even during lockdown, Very satisfied with the services.
I think many appointments are suitable via a GP phone call. However if a patient has any condition that needs to be seen or felt i.e. lumps, bumps or general illness. We must be able to be seen in person. Also when messages are left, especially in the request medication, there is no feedback or answer.
This was not done with patients in mind that's for sure, very difficult to get to if don't drive. No more personal touch very clinical, receptionists are rude and no clue what they are doing - i only stay because i like the Doctors we had a Granton but now the surgeries have merged what's left !!!! nothing. absolute disaster.
Had to send my blood pressure results - i liked my old surgery far more personable - lovely new building but the service we receive is rubbish compared to what it was before. You have taken a backward step in my view the worst decision ever.
Still trying to talk one out of seeing a doctor when one requests to see one.
Can’t get anyone to answer the phone! Needed blood pressure doing so could get repeat prescription but none for weeks. Then tried to explain I need medication but the receptionist hasn’t got a clue. Asked for prescription to be sent to pharmacy and her words ‘is that something we sort’ really?!
Thought it might be better once merged but god no ten times worse. Staff training is definitely needed !
Hard to get an appointment despite it moving to a bigger site. Feels more impersonal.
Difficult to get through to and appointments only by telephone. I had trouble with a repeat prescription when it was the pharmacist that was deciding the amount of tablets I could be precsribed - overriding the instructions of the hospital. This was only corrected after several discussions and promised call backs that did not take place.Now that 80% of the population has been vaccinated why are the doctors hiding behind a technological wall?
Poor. Very difficult to get an appointment even for serious illness - as in can't breathe. Not covid. Very upsetting. When restrictions were lifted an immediate text came through from the dr saying their doors are remaining closed.
Impressive new facilities but not easy to access if you cant walk 25 minutes! Means getting 2 buses or a taxi. Not everyone can afford a taxi. Elderly or vulnerable people may not find it easy to access services online but if you ring you can be left in a queue for ages. I am sure the NHS have saved money by amalgamating 3 surgeries but it's the patient who suffers. The pandemic has slimy highlighted that these changes have been done for financial expediency not out of concern for patients.
Very hard to get an appointment of any kind. Unsympathetic receptionist.
Having found a lump in my neck ( during lockdown ) I was seen on the same day that I called the surgery and blood tests done. Fortunately nothing of concern. On a second occasion, with " red flag symptoms " I was referred to the Women's hospital and 2x tests done and treatment given within 2 weeks
A really good service. I completed a form on the website on Thursday evening and had a telephone consultation with a GP on the next day.
Excellent service from Griffins Brook MC now merged into a new bigger practice but yet to move to new premises. Since the pandemic, online services have been utilised increasingly and has made access to health staff and medications far easier than before. Telephone consultations have suited my lifestyle and doctors have been responsive to my needs.
Always easy to get an appointment, very pleasant and responsive staff. The doctors are professional and the administrative staff are always lovely. I have been here for many years and feel like the practice is exceptional when compared with others of its kind.