December 17, 2025
"A very good service"
My experience of Charles Road surgery has always been very good. The doctors and staff are very friendly and helpful.
My experience of Charles Road surgery has always been very good. The doctors and staff are very friendly and helpful.
I have been with this surgery for over 40 years and even though I have moved out of the area I stayed with them. They provide a good service and I always manage to get an appointment when I need one either over the telephone or face to face. There is an online service via the NHS app but I prefer direct conversation. The staff are good and they listen to what is being said. I also find the staff very helpful.
They take a long time to make appointments but okay when you see them. They're a bit of a mickey take.
They're okay, can get appointments, feel like they listen to me and do follow ups when I needed one.
This is a good surgery in general and the community midwife is good too. I can get appointments with no problems.
If I want 4 appointments they will give them to me. They're amazing. They have time for my daughter. They always ask about me too. They take my medication into account and they have helped me with my own mental health and offered support too.
I phone up and they make a same day appointment. They're amazing for patients as they answer the phones quickly and the GPs are really good as well.
Everything is fine. No issues at all.
Really good. Easy to get appointments and the receptionists are really nice. They listen to you.
It's okay but getting appointments can be quite hard on the phone. I tried to book for a blood test but I got an appointment for a month later. They are helpful however.
Getting an appointment is difficult but the GPs and support staff are wonderful.
The maternity service here is very handy. I have a number to contact the midwife when I need to and regularly receive emails from this service.
No issues getting appointments. I get an appointment whenever I call or they refer you to the hospital.
Good at giving appointments and referring on. They keep in contact with me about my appointments.
It's 50/50, not good, not bad. The doctors and staff are nice but it can take a long time to get appointments.
I am quite happy with the service I have received.
I am very satisfied with the service provided.
They are good no issues can get Appointments, they call me or see myself or children either is fine as long as I get the information.
They are good and I can get an appointment when needed.
5 times you have to call to get through. Did get an appointment in the end but have to call so many times before they answer. They are good when I do get through and see them.
Really good. Lots of tests and medical checks. Dr sent me urgently to hospital. Called the hospital to be admitted, didn't have to go to the A&E.
5 times you had to call to get through, did get an appointment in the end. But can call so many times before they answer. They are good when I do get through and see them.
Very time consuming activity to get an appointment but GP is good and helpful.
Total shambles, no appointments even when you have been calling from 8am. Told to contact Livi if need to see a doctor. Older people who have no mobile or computer cannot cope with this, so are caught in a a catch 22 situation of trying to call the surgery every day. Why can't receptionist triage the patients on the phone properly so people can get answers. I worked in NHS for 23 years on reception/secretarial I would never leave patients without an explanation or solution to their problem even if I had to ring them back once I had relevant information. None of this happens now. Communication is key to providing a worthwhile service to the community. Plus simple things, like blood tests, urine samples. Plus obtaining contraception and medication for urine infections obtained through the pharmacist, after all they can give flu jabs. Use them to your advantage. We know there are gp shortages in the NHS, but you really need to work more efficiently.
Lack of appointments and contact with the GP since COVID19 started.
Rude receptionist
Receptionists are rude and unhelpful. Most patients cannot speak English fluently and I have had my dad say many times that they are speaking in a rude manner to him. The doctors are reluctant to see patients. Will ask the patients to stand at a distant to show their wound. How is that assessing them?
All staff are always helpful especially doctors who always listen and help in every way they can and explain in detail. Majority of times I have called I always get an appointment.
Not sure if staff are trained or if they apprentices and dont nw what customer orientated approach is, but they all high just because they wear an NHS badge. Staff failing to identify themselves on call, dont relay information to dr, tell you to purchase medicine when I have had a letter from consultant saying get your dr to prescribe med not to destabilise a young lady thus preventing a relapse and her being sectioned - they just playing about with peoples health they really dont care! The strategy they use is to pass u from pillar to post hoping you give up and become complacent and accept a poor service, cant make a complaint as it's not upheld no practice manager- when I wanted to complain and leave my details so practice manager could call me so I could highlight the issues I was told there is no memo so she couldnt provide that help and she couldnt give me her email address. This was in a lockdown thus forcing me to leave the issue. Drs dont wnat to address the problems and will tell you that what your saying is not a serious issue I have my own children and if I am seen 45minutes late when helping someone else for their appointment then it creates a problem for me. If i came 45 min for an appointment would I be seen?nope so why am I consistently being seen late? Horrendous.
Went to surgery with ill child. Surgery told me to go to UCC, UCC said I should have gone to A&E. So poor information led to me running around for 4 hours with a sick child.