Shocking
No one ever looked at the source of my pain/ infection. Had to triage and diagnose myself and push for own treatment. Was like a loophole circuit obstacle I had to jump through - while being poorly - to receive care. Self triaged through the questionnaire, assessed my own ailment on phone to clinician, pharmacist was under experienced and overwhelmed (though kind and it was nice to finally see a human) to know what they were looking for, so I had to tell them what to do. People who are less able to advocate for themselves must be lost in this fragmented, soulless, non-person centred system. Needless to say, my partner and I are immediately switching to a different service.