Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Bosworth Medical Centre


Timings were correct, process was smooth

Reception team was helpful with getting an appointment booked, tried to offer the best for a family of 5 who all work.The doctor my family and I saw was amazing, everyone each made a comment on the way home about how good she was and 3 of us are from medical backgrounds so we are not easily pleased. I had recently been diagnosed with sciatica, the physio at the clinic was very helpful and motivating in moving forward with this new diagnosis. I recently raised a minor concern I had with the practice manager who within a week had come up with a solution to help me.