Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Bosworth Medical Centre


No appointments available, can't see same GP

Appointments take ages to book over the phone and you have to ring at 8am to speak to someone and usually once you get through, there are no appointments available anywhere. The surgery sent a text message yesterday saying you can now book appointments on the app but that if you are older you can still book appointments over the phone. I cannot use the app so I will have to keep phoning. The GP is 'okay' once you have an appointment. You see different people each time whereas in the past you could see one doctor at each time. Most of the doctors just prescribe medication and that's all they'll do. Some of the doctors are better than others. They do not give you a lot of information, for example, I was prescribed medication but I do not know how often to take them and for how long.