Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Birmingham Womens Hospital


Nurse was good, but hospital way too hot

Came for an appointment with the nurse. The waiting area was so hot, I honestly thought I was going to pass out. It triggered multiple hot flushes and there is no where cooler to sit, or even to get a drink of water. I wanted to stand outside for a bit, but was scared I'd miss being called for my appointment. There aren't enough chairs when it's busy, and it can be overwhelming with people calling out from several directions, the radio blaring out and some people being noisy when waiting. No one asks them to be quiet. None of the staff check on the patients in the waiting area. The specialist nurse though is great, very informed and helpful. Even the consulting room was too hot though, but she can't open her window more than an inch